--- title: "Page 2 | SurveyMonkey Apply Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is SurveyMonkey Apply the right Grant Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123374/SurveyMonkey-Apply/reviews/?page=2" page_type: "reviews" language: "en" --- SurveyMonkey Apply 4.5 (322) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of SurveyMonkey Apply ## Showing most helpful reviews Showing 26-50 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blake A. IT Technician Retail Used the software for: 6-12 months ### "Handles our 400-person townhalls without missing a beat" May 27, 2026 5.0 For an organization our size, having a reliable survey tool that just works has made a real difference in how we collect feedback from staff across our locations. Whether it's a quick pulse check or a full townhall with the whole company, it handles it without any headaches. We've recommended it to a few other nonprofits in our area and will keep doing so. Pros We started using SurveyMonkey for internal feedback, and it's honestly held up better than expected. We run company wide townhalls with around 400 employees, and it handles the response volume without breaking a sweat. Building the surveys is straightforward enough that you don't need to hand it off to someone technical every time you need to make a change. The reporting side is clean too, being able to visualize results in real time during large meetings has been really useful for us. Cons Some of the more advanced features, like custom branding and in-depth logic branching are locked behind the higher tier plans, which stings a little if you're trying to keep costs down. It would also be nice to have a few more question types available on the base plan. Sometimes you hit a wall right when you're trying to do something slightly more specific. Not dealbreakers by any means, but worth knowing going in. Review Source LD Lawrence D. Manager Arts and Crafts Used the software for: 6-12 months ### "SurveyMonkey Poor platform " March 7, 2026 1.0 I will say it's a 0/10 for me on a rating level, I have sincerely not found anything reasonable on this platform and it's sincerely annoying Pros I sincerely do not have anything good I like about this software, the customer support team is very poor when it comes to answering i have not found any value for my money, all the questions and response are always not align. All the donor and donation management team are so weak that I don't even understand how they operate the security of the platform is extremely uncalled for the data Management os so poor also.. they have zero on User and membership management extremely zero on that Cons Everything about this software is frustrating from the kind of survey they upload and the way they disqualify users unnecessarily without even following their own rules and anything Switched from [Intelihub](https://www.capterra.com/p/10032494/Intelihub/) I thought this software will be better, all to find out that this is worth Review Source CB Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 2+ years ### "Basic options great. Doesn’t offer all the bells and whistles." March 19, 2026 3.0 So-so. I would have liked to use more of the options that are hidden behind the paywall. Also, no branched skip-logic options, even behind the paywall. Pros East to set up basic surveys to generate data points in my industry. End users found it simple to participate as well. Cons If you’re new to using the product, you can try it out for free BUT the free version limits you to viewing only 10 responses. Review Source JM Joanne M. Management Pharmaceuticals Used the software for: 2+ years ### "Survey Monkey… My pick for Surveys " October 18, 2025 5.0 It was quick and easy. Very efficient taking a survey as opposed to sending emails or maing phone calls to multiple contacts. Pros The amount of people I could reach when I executed a survey. When you need numbers from people it is really easy to jump on Survey Monkey and execute a survey. Cons I didn’t really find anything that I didn’t like with Survey Monkey. Making sure you are asking the right questions is important. Review Source AC Angel C. QC Import and Export Used the software for: 1-2 years ### "Good for company in small size." March 17, 2026 4.0 Fair to try on your experience but not ideal on deeper insights such as benchmarks, market trends, segmentation. Pros Survey Monkey provides us develop of survey fit into company events, employee engagement questionaries, training feedback and customer satisfaction. Surveys template can be created quickly with minimal learning and training suitable for non-technical users from HR, Account or Sales. Cons Higher cost by paid plan when deal with more advance and serious projects. This is a limited and not ideal for fully automated recurring surveys. Review Source VR Verified Reviewer Managing Partner Management Consulting Used the software for: Less than 6 months ### "Reliable Platform for Data Management " May 13, 2026 5.0 I would recommend SurveyMonkey Apply to anyone who is looking for a reliable and secure platform for data management. Pros As a researcher it is important to reliable and safe place to gather, store and manage data. SurveyMonkey Apply is an ideal platform for data management. Cons SurveyMonkey Apply is applicable and ideal for data storage and management, making this the appropriate software for anyone needing to collect and store data. Review Source SF Sarah F. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Survey Monkey Apply Is Awesome!" June 23, 2025 5.0 Overall I enjoy using survey monkey apply, i think it's platform is easy to use and can be very fun. Pros My favorite thing about survey monkey apply is that you can create, send, and also edit surveys you create. Cons My least favorite thing about the survey monkey apply is that the free version has limitations such as every survey has to have a maximum of 10 questions. Review Source LL Lance L. Dispatch Service Coordinator Internet Used the software for: 1-2 years ### "Employees love being able to give honest feedback." July 5, 2026 5.0 Super effective and easy to use across multiple departments as needed. Easy to create send out and complete. Pros Keeping everyone anonymous. We were able to get very effective and direct feedback by ensuring everyone was able to not be identified. Cons Nothing the whole idea is perfect to allow honest and truthful feedback! Super effective way to get answers needed on company growth! Review Source JG J G. Teacher E-Learning Used the software for: Less than 6 months ### "Secure and User-Friendly" July 18, 2026 5.0 The overall experience was very positive with SurveyMonkey Apply. The data being secure was the most important aspect to me, so I like how secure the website is for a very low price. I also like the option of permanently deleting data when we are finished with it. Pros The security of data is high, so I don't worry about my data being leaked. I also appreciated the pricing plans. Cons There's not much I don't like! It's very user-friendly. The biggest con might be on the applicant side because they Survey Monkey title doesn't sound very professional. Review Source VR Verified Reviewer Aquatics Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love SurveyMonkey!!" November 15, 2025 5.0 Pros SurveyMonkey is a quick and easy way to get quick answers without having to click so many different tabs like other survey type programs. I love how simple it is and I can even explain how to use over the phone to my mom! Cons I would say it can be a bit costly for what you might need, but it is still a great platform for everyday needs or work! Review Source KS Kristopher S. Senior Program Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "SurveyMonkey Apply -- Poorly Designed, and Poorly Managed" December 9, 2024 1.0 Very, very poor. We paid them $10,000 for one year of service and we received nothing useful in return. We were told repeatedly during our sales calls that the platform could handle the specific tasks we needed it to handle, concerning back end management of applications. Then, after we paid them the full, $10,000, we spent hours with their design team, trying to create something that would work for our needs as they had promised. It was a dead-end. The platform is just so poorly designed. In the end, I found Cognito Forms, and using that in combination with Microsoft Power Automate turned out to be infinitely more useful than SurveyMonkey Apply, at a small fraction of the cost. When I asked for a refund from SurveyMonkey, they refused, citing the hours that their designer had spent with us, trying to set up the programs we wanted to use. When I tried to negotiate a fair accounting for that person's time, they cited an exorbitant hourly rate, which negated the $10,000 we had spent. When I countered with a more reasonable rate, they never responded. They literally never responded. In the end, we wrote it off and moved on. Pros It technically does what it purports to do. It does allow you to create a somewhat customized, online application process. Cons So many things. The structure for how each application needs to be established and the flow that is presented to an applicant is stilted and counter-intuitive. Managing applications on the back end is limited and proscriptive, contrary to what we were told in our many sales calls with them. Review Source MS Michael S. Managing Director Education Management Used the software for: 1-2 years ### "Feedback From Staff And Employees" February 24, 2025 4.0 Been good for getting meaningful feedback on our operations Pros The ability to get feedback from customers and employees Cons The interface is convoluted and not super easy to use Review Source CM Clarissa M. Parent Volunteer Education Management Used the software for: Less than 6 months ### "SurveyMonkey" June 10, 2025 5.0 Pros It is very user friendly. Sending out, receiving, and completing survey's it simple with SurveyMonkey. Cons While sending out and receiving survey's is simple, sometimes there are issues with emails actually going through. Review Source VR Verified Reviewer Administration Staff Financial Services Used the software for: 2+ years ### "SurveyMonkey is via way of means a long way one of the finest survey software programs around." July 1, 2021 5.0 SurveyMonkey The reporting could be very easy to use, read, examine, or maybe defloration to the extent you want. The response time could be very good, the survey settings and the improvement bar are convenient. Very speedy and easy to view insight. Pros I have lots to mention approximately this one. I love how clean it's miles to navigate and create surveys. The present templates are brilliant and complete with issue count expertise. The branding alternatives, the special widgets, and the alternatives to feature multimedia make survey advent very simple. Cons There isn't always a great deal I dislike regards to this utility SurveyMonkey, however, there's one subject matter I need to talk of that's the number of questions they ask you for an easy assessment for simply one enterprise desire they could make it shorter for the ones who've to check an enterprise. Alternatives considered [SurveyMethods](https://www.capterra.com/p/72393/Survey-Methods/)[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Reason for choosing SurveyMonkey Apply SurveyMonkey is extraordinarily smooth to use, a short manner to collect responses from a massive population, and so helpful. Review Source FL Frederick L. Executive Director Used the software for: Less than 6 months ### "SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!" July 31, 2018 2.0 Pros There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy. Cons The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience). Review Source Response from Momentive August 2, 2018 Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that. We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further. We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option. Thank you again and we look forward to speaking with you. VR Verified Reviewer Coach Consumer Services Used the software for: I used a free trial ### "Efficient application for research and data" December 26, 2023 5.0 Pros It is a key application for gathering data on customer, consumer, or client preferences and behavior. It is also efficient for taking someone through steps needed to figure out if they are suitable applicants. The multipurpose forms and tools make this so widely useful! Cons The price is a little expensive for what this is but I like the credibility of the platform and don't know of another application that compares. Review Source BZ Brayden Z. Entrepreneur Accounting Used the software for: I used a free trial ### "SurveyMonkey" September 24, 2024 5.0 Pros 1\. Surveys can be distributed through various channels, including email, web links, social media, and even embedded on websites. This convenience increases the reach and accessibility of the surveys 2. offers a user-friendly interface that makes it easy to create, distribute, and analyze surveys, even for those with limited technical expertise Cons Limited Customization in Free Version -Users on the free plan face limitations when it comes to exporting data Advanced export functions, like exporting to Excel or integrating with other tools, often require a premium subscription Review Source TS Tom S. Digital Manager Education Management Used the software for: 1-2 years ### "A great system, but with significant flaws" January 4, 2021 4.0 I've generally found the SMA team to be very responsive, but on raising the issue regarding the new reporting tool I have been very disappointed to have not heard back from our \[SENSITIVE CONTENT HIDDEN\] or our FR transition manager. Pros SurveyMonkey Apply is a powerful application management system. It is used across our education to administer the application and review process for public grants, fellowships, and competitions. Each programme can be customised to a high degree, and automations can be built in to ease administrative burdens for repetitive tasks. The application itself meets web accessibility standards, and both our applicants and reviewers find it to be intuitive. Cons Recently, the reporting and data export tools were significantly redesigned. In doing so basic capabilities were removed that has resulted in chaos for our administrators. Specifically, the Applicant and Reviewer data has been separated in a way that makes it impossible to retrieve and merge data from these different parts of the application process in a single report (as was previously possible). In practice this means that I am unable to produce a spreadsheet that combines both the application title and value of the grant requested with the average reviewer score: a fundamental and serious limitation. I reached out to the Customer Service team to query this change, and it was suggested that administrators would have to run two reports and merge them in Excel after they've been created. Unfortunately, as anyone who has run similar programmes would know, there is rarely time to undertake even this basic level of data wrangling. The system is, for our purposes, no longer fit for purposes, which is a shame as it previously functioned very well. Review Source AR Aleidy R. Auditor Machinery Used the software for: 2+ years ### "Efficient Applications Management with Customization and Ease" September 23, 2024 5.0 Overall it's a reliable choice for organizations looking to simplify their applications management. While there-s a bit of a learning curve for advanced features, the platform's automation and collaborations tools save time and improve organization. Pros It's a user-friendly interface, intuitive and easy to navigate for both administrators setting up applications and for users submitting them. Also, the platform offers highly customizable workflows, allowing organizations to tailor the application and review process to their specific needs. Cons It has some limited integrations with other platforms, requiring manual data entry and exportingO Review Source VR Verified Reviewer data processing Accounting Used the software for: Less than 6 months ### "A great software to get information " June 25, 2021 4.0 I think it is a great software to gather and analyze information and it is really easy to use and create a new survey. Pros This software is good for internal controls and surveys the clients so we can find the key problems of our operation. Cons Maybe the price is the biggest issue. this made me getting only one user. Also, it should have predictions for some kinds of questions as days of the week. Review Source AL Agnus L. CEO Professional Training & Coaching Used the software for: 2+ years ### "Uma ótima ferramenta para pesquisas simples." May 5, 2023 5.0 Uso essa ferramenta há muitos anos quando preciso coletar qualquer tipo de dados para vários propósitos. O resultado sempre foi satisfatório. Acho muito fácil configurar qualquer tipo de pesquisa com base nos dados que a equipe deseja. Os softwares concorrentes não se assemelham ao tipo de pesquisa que a SurveyMonkey oferece para todos os tipos de uso, desde dados interdepartamentais até pesquisas de clientes. Pros O SurveyMonkey é muito fácil de configurar e é possível usar as perguntas pré-geradas ou podem ser criadas pelo administrador responsável. Este software ajuda na obtenção das informações que as empresas precisam, através de perguntas e questionamentos ou como feedback.Outro aspecto importante é a possibilidade do preenchimento de pesquisas mesmo sem internet e a opção de tornar as pesquisas anônimas, sendo extremamente úteis para tópicos mais sensíveis. Cons Os planos gratuitos são limitados, mas é bom ter essa opção quando se trata de pesquisas muito simples e para uma equipe pequena. Já os planos pagos são bastante caros se você não os estiver usando com muita frequência. Review Source AG Andrew G. Software Engineer Computer Software Used the software for: 2+ years ### "Apply SurveyMonkey to your Business!" September 25, 2022 5.0 Pros As I previously mentioned I love that a holistic view is given. It is clean and concise and meets all needs that I want in the product. Cons I can't think of anything I dislike. Other similar products don't compare. Review Source CC Carol C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Fantasy Scholarship Management" August 15, 2016 5.0 If I had a fantasy about the perfect scholarship management software, Apply is even better. I never imagined we could get so much in one package, and that's the "lite" version. The students were able to complete their applications online; the staff could see exactly what the status was of every application; and the review committee moved through their scoring tasks efficiently. All in one place. It was so logical, and we adapted to it so readily, that it seemed like it was just made for us. Love that! Pros The training and onboarding was awesome. What could have been intimidating learning new software was paced so well, with training videos I could re-watch and plenty of support in helping us get set up initially. Support continued through each stage of the scholarship cycle. The "lite" version of Apply was a perfect fit for our small scholarship program. The dashboard data told us how many students explored the site, even if they didn't submit applications. We never knew this before. We completely replaced our old manual processes with efficient, automated systems, saving hours and hours of staff administration time. The members of our review committee found it so intuitive to use, they were able to review materials and score applicants without help from our staff. Apply kept everything organized and accessible. And I was so impressed by the level of service from the Apply team. The decision to renew our subscription is a no-brainer. Cons I have no complaints regarding Apply. While the scholarship application form can be customized to a high degree, there are one or two fine points where we had to work around the limitations. But everything can be accomplished that we need. I know the price is more than reasonable for what we get, but it can be a hard sell to the board of trustees of a small nonprofit organization who would rather put the money toward scholarships. Because they don't all work with the software, they may not realize the huge advantages. I have to explain that it's our "mission-critical infrastructure investment." Review Source cQ christian Q. vendedor Telecommunications Used the software for: 6-12 months ### "encuestas reales " December 22, 2023 4.0 es una buena aplicacion solo que demora en terminar la encuesta es un poco engorroso en llegar al final y terminar la encuesta Pros lo que mas me ha gustado es que las encuestas son mas directas transparentes y precisas y que demuestren las preferencias del encuestado para asi mejorar sus encuestas Cons lo que menos me ha gustado es que son varias paginas de encuestas hasta terminar la encuesta demora aproximadamente 30 minutos y a mi me gustaria hacerlo en menos tiempo y cobrar mas por encuesta Review Source Michael E. Program Administrator, Self-Evaluations Programs Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product, Great Price, Wonderful Customer Service" August 20, 2018 5.0 We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees. Pros I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs. Cons There are a few features we wished it had, but we understand our application process is far more complex than most organizations. Review Source Response from Momentive August 23, 2018 Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at smapplycsm@surveymonkey.com. Thank you and and we look forward to continuing our partnership. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.