--- title: "Ytel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ytel Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/" page_type: "product" language: "en" --- # Ytel Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ytel ## What is Ytel? Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. ## What is Ytel used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 65% Neutral 15% Negative 19% Starting price $100 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ytel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ytel.com&name=Ytel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ytel 3.9 (26) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $100 Per Feature, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (26) Ease Of Use 4.6 (142) Value For Money 3.4 (16) Value For Money 4.5 (139) Customer Service 3.7 (24) Customer Service 4.5 (140) ## Ytel alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/alternatives/) ## FAQs about Ytel Overview ### Which roles and teams benefit most from Ytel? Ytel is most used by sales teams, marketing leaders, operations managers, and executives who need to manage high-volume outbound communications. Sales representatives and account managers use it for calling and follow-up, while analysts, IT administrators, and compliance roles support reporting, system reliability, process automation, and regulated outreach workflows. Answer based on 25 reviews Overview ### What company size and specific industries is Ytel built for? Ytel is designed for companies, agencies, and organizations that manage large customer and contact volumes for campaigns and customer care. It is a fit for industries such as solar, mortgage, auto, political, and lead generation, along with similar businesses that handle frequent outreach and support. Features and Usability ### What are the key features of Ytel? Ytel offers API access, access controls/permissions, and CRM tools, plus call center functions such as auto-dialer, predictive dialer, IVR, call routing, call recording, and queue management. It also includes SMS, live chat, video conferencing, VoIP, reporting/analytics, and campaign management for inbound and outbound communications. Integrations ### Which third-party tools and platforms does Ytel integrate with? Ytel integrates with 8 third-party tools for CRM, sales, support, and automation, including HubSpot Marketing Hub, Keap, Salesforce Marketing Cloud, SugarCRM, Velocify, Zapier, Zendesk Sell, and Zendesk Suite. These catalog integrations cover contact management, marketing workflows, and customer support connections. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Ytel offer? Ytel provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided setup, webinars provide group instruction, documentation offers written reference material, and videos give teams self-paced learning resources. Answer based on 2 reviews Getting Started and Support ### What customer support options does Ytel offer? Ytel provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support is mixed: some describe the team as helpful and patient, while others report confusing explanations, rude interactions, and delays when trying to get issues resolved. Answer based on 7 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Ytel supports all three of the features reviewers rate most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and handle call center workflows more efficiently. Auto-Dialer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System that automatically dials calls Call Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Call Transfer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transfers live calls to other agents Campaign Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Power Dialer 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System automatically dials the next number on the contact list after the previous call ends Queue Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Ytel 76 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - FCC Compliance: Federal Communications Commission (FCC) compliance - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Unattended Call Management: Manage calls that were missed or not attended - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (25) 4.2 Based on 25 reviews ## Pricing Value for money 3.4 (16) Free Trial Basic $100.00 Per Feature,Per Month Value for money 3.4 (16) 3.4 Based on 16 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Velocify](https://www.capterra.com/p/129463/Velocify/)[ Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (24) 3.7 Based on 24 reviews ## User reviews Overall rating 3.9 Based on 26 reviews Filter by rating 5(13) 4(4) 3(4) 2(4) 1(1) Mentioned topic Sorted by most recent EC Eduardo C. Sales representative Insurance ### "Reasonably good." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 8, 2024 Satisfactory, definitely works perfectly most of the time. Pros Ease of use, the interface is quite friendly and intuitive. Cons There can be quite a bit of bugs and glitches depending on your connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nery P. Student Loan Advisor Financial Services ### "Easy to learn and use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 15, 2019 Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn. Pros I liked that it was easy to learn and most features are self explanatory. The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call. Cons Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jessy M. telemarketing manager Real Estate ### "Ytel: Efficient Dialer" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 25, 2019 Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done! Pros Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time! Cons There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls! Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reasons for choosing Ytel I chose ytel because the system looked easier to use than other ones i looked in to... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Kurt J. Database and Process Director Consumer Goods ### "Ynot Ytel" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 24, 2019 Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings. We eventually discontinued use once we figured how to just cancel the service and not suspend it. Pros The Auto-dialer feature and automated message for VM pickup is a really nice feature to leverage. Cons Billing is confusing, customer service isn't very fluid (or fluent in conversational English some times). To suspend or cancel service is not very clear and the billing cycle/period is confusing as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TJ tracey J. regional manager Hospital & Health Care ### "I used this software at my last position for over 3 years " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2019 I used it on a daily basis. I was able to monitor the screeners and record every call that came in and went out Pros I like the software cause I was able to link it w/the company phone system and ut it on an automatic dialer Cons There is nothing that I did not like about it. Very convenient! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager Telecommunications ### "Simple on the Front End and Difficult on the Back End" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 December 20, 2018 Pros The interface at the agent level is very simple to navigate and is easy to use and understand with very little training. Cons Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brianna M. IA Compliance Financial Services ### "Not good enough" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 14, 2018 It is not our company's money worth. Pros I like how I can see who is on break, online, offline, etc. Cons I cannot listen to live calls without it sounding funny. Sometimes some other lines interfere and I can hear other persons private information. Sometimes I cannot find calls even if I go through the long process of looking for a call. Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Network Administrator Facilities Services ### "Full of issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2018 Pros I don't really like anything about this software. Cons Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jimmy C. Owner Telecommunications ### "Great Service! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2018 Its been Great! Pros easy to use. compared to other phone services Ytel is definitely Top! Cons n/a everything works great. simple to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. Business Analyst Banking ### "Good Customer Service, Very sharp learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 21, 2018 Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign Pros Reporting is easy to access and analyze. Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well. Cons The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome. The lag time waiting for a screen to refresh is too long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.