# Ytel Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ytel Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/pricing

---

# 

 Ytel Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ytel

## What is Ytel?

Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel.

## What is Ytel used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)

Top alternative

Featured

Overall rating

Based on 26 user reviews

Reviews sentiment

Positive

65%

Neutral

15%

Negative

19%

Starting price

$100

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Ytel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ytel.com&name=Ytel)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ytel

3.9 (26)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$100

Per Feature, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (26)

Ease Of Use

4.8 (855)

Value For Money

3.4 (16)

Value For Money

4.5 (767)

Customer Service

3.7 (24)

Customer Service

4.6 (786)

## Ytel alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

[4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234575/Amazon-Connect/)

[HoduCC](https://www.capterra.com/p/156136/HODUCC/)

[4.6 (93)](https://www.capterra.com/p/156136/HODUCC/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/156136/HODUCC/)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)

[4.4 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/159578/CallHippo/)

[View all alternatives](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Auto-Dialer

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System that automatically dials calls

Call Tracking

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Call Transfer

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Campaign Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Power Dialer

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System automatically dials the next number on the contact list after the previous call ends

Queue Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Monitor wait time and abandonment for incoming requests that have not been routed

Ytel 76 features

Define levels of authorization for access to specific files or systems

System alerts about the need to escalate an issue or request

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Distribute/route/connect calls

A call center that both makes and receives calls

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Assign working shifts or tasks to employees based on their availability

Federal Communications Commission (FCC) compliance

Move files across different systems or networks

Designed for call centers

Federal Trade Commission (FCC) compliance

A call center that primarily receives calls, typically customer service focused

Track and monitor incoming call statistics

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Predict labor requirements based on past and present data/trends

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Track and monitor outgoing call statistics

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

View and track pertinent metrics to find patterns and gain insights from data

Automatically record calls at predetermined times

Enables the connectivity to send and receive calls over the internet

Create and administer polls and surveys

Turns text into natural sounding speech

Manage calls that were missed or not attended

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Track calls answered by employees

Get Advice

We can help you find the software with the features you need.

Features

4.2 (25)

4.2

Based on 25 reviews

## Pricing

Value for money

3.4 (16)

Free Trial

Basic

$100.00

Per Feature,Per Month

Value for money

3.4 (16)

3.4

Based on 16 reviews

## Integrations

[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Keap](https://www.capterra.com/p/76390/Infusionsoft/)[

Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[

SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[

Velocify](https://www.capterra.com/p/129463/Velocify/)[

Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (24)

3.7

Based on 24 reviews

## User reviews

Overall rating

3.9

Based on 26 reviews

Filter by rating

5(13)

4(4)

3(4)

2(4)

1(1)

Mentioned topic

Sorted by most recent

EC

Eduardo C.

Sales representative

Insurance

### "Reasonably good."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 8, 2024

Satisfactory, definitely works perfectly most of the time.

Pros

Ease of use, the interface is quite friendly and intuitive.

Cons

There can be quite a bit of bugs and glitches depending on your connection.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nery P.

Student Loan Advisor

Financial Services

### "Easy to learn and use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

October 15, 2019

Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.

Pros

I liked that it was easy to learn and most features are self explanatory. The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call.

Cons

Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jessy M.

telemarketing manager

Real Estate

### "Ytel: Efficient Dialer"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 25, 2019

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pros

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Alternatives considered

[Bria](https://www.capterra.com/p/158718/Bria/)

Reasons for choosing Ytel

I chose ytel because the system looked easier to use than other ones i looked in to...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KJ

Kurt J.

Database and Process Director

Consumer Goods

### "Ynot Ytel"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

July 24, 2019

Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings. We eventually discontinued use once we figured how to just cancel the service and not suspend it.

Pros

The Auto-dialer feature and automated message for VM pickup is a really nice feature to leverage.

Cons

Billing is confusing, customer service isn't very fluid (or fluent in conversational English some times). To suspend or cancel service is not very clear and the billing cycle/period is confusing as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TJ

tracey j.

regional manager

Hospital & Health Care

### "I used this software at my last position for over 3 years "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 29, 2019

I used it on a daily basis. I was able to monitor the screeners and record every call that came in and went out

Pros

I like the software cause I was able to link it w/the company phone system and ut it on an automatic dialer

Cons

There is nothing that I did not like about it. Very convenient!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Operations Manager

Telecommunications

### "Simple on the Front End and Difficult on the Back End"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

December 20, 2018

Pros

The interface at the agent level is very simple to navigate and is easy to use and understand with very little training.

Cons

Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Brianna M.

IA Compliance

Financial Services

### "Not good enough"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

December 14, 2018

It is not our company's money worth.

Pros

I like how I can see who is on break, online, offline, etc.

Cons

I cannot listen to live calls without it sounding funny. Sometimes some other lines interfere and I can hear other persons private information. Sometimes I cannot find calls even if I go through the long process of looking for a call. Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Network Administrator

Facilities Services

### "Full of issues"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 14, 2018

Pros

I don't really like anything about this software.

Cons

Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jimmy C.

Owner

Telecommunications

### "Great Service! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2018

Its been Great!

Pros

easy to use. compared to other phone services Ytel is definitely Top!

Cons

n/a everything works great. simple to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Andrew B.

Business Analyst

Banking

### "Good Customer Service, Very sharp learning curve"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 21, 2018

Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Pros

Reporting is easy to access and analyze. Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.

Cons

The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome. The lag time waiting for a screen to refresh is too long.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/reviews/)

Popular comparisons

[Ringover vs Ytel](https://www.capterra.com/compare/123451-169627/X5-Cloud-Contact-Center-vs-RingOver) 

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