--- title: "Beds24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Beds24 Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/123511/Beds24-com/" page_type: "product" language: "en" --- # Beds24 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Beds24 ## What is Beds24? Multi-award-winning channel manager, PMS, booking engine and payment collection - Beds24 is one of the most cost-effective, powerful, reliable and flexible All-in-one-solution which simplifies workflows and automates tasks: \*Smart automation tools to manage bookings, prices, availability, guests \*Channel manager keeps inventory and prices automatically up to date across all channels \*Booking engine with fully customizable widgets and live availability and prices \*Secure guest payment collection ## What is Beds24 used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 117 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price $10.98 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Channel Management / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Beds24?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.Beds24.com&name=Beds24) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Beds24 4.7 (117) VS. [4.8 (1,579)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $10.98 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (117) Ease Of Use 4.6 (5,796) Value For Money 4.8 (115) Value For Money 4.6 (3,575) Customer Service 4.6 (115) Customer Service 4.7 (3,303) ## Beds24 alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (1,180)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (344)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/123511/Beds24-com/alternatives/) ## FAQs about Beds24 Overview ### What problems does Beds24 solve? Beds24 solves manual reservation management, double bookings, scattered OTA calendars, inconsistent pricing, and time-consuming guest communication by combining PMS, channel management, payments, invoicing, and automation in one system. Property managers, boutique hotels, hostels, and short-term rental operators benefit most by reducing admin workload, preventing booking errors, and streamlining daily operations at low cost. Answer based on 83 reviews Overview ### Which roles and teams benefit most from Beds24? Beds24 is most used by property owners, hospitality managers, and executive leaders running hotels, guesthouses, and vacation rentals. Operations teams rely on it to manage bookings, availability, rates, and channel distribution, while directors and founders use reporting and automation to streamline daily administration and improve occupancy and revenue control. Answer based on 116 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Beds24 built for? Beds24 is built for small hospitality businesses, with 100% of reviewers from small businesses and 42% in Hospitality. It serves accommodations including vacation rentals, B&Bs, hotels, hostels, holiday homes, campgrounds, and property managers, with reviewer concentration also in Leisure, Travel & Tourism at 33% and Real Estate at 13%. Answer based on 117 reviews Features and Usability ### What are the key features of Beds24? Beds24 includes core property management features like booking management, availability management, rate management, and a booking grid for room inventory. Its differentiators are channel management with OTA integration, real-time calendar sync to prevent double bookings, Auto Actions for guest messaging and workflows, customizable booking engine options, and API integrations. Answer based on 68 reviews Pricing ### How much does it cost and what fees or limitations are included? Beds24 starts at $2.22/month for the Channel Manager, while Property Management & Online Bookings starts at 10.98 per user/month. A free trial is available. Pricing excludes payment provider fees, adds €0.55 per extra room or unit, and channel links can add cost. Reviewers often call it low-cost, but setup and pricing configuration can take time. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does Beds24 integrate with? Beds24 integrates with Stripe, PriceLabs, Zapier, Make, and RoomPriceGenie, with reviewer-confirmed connections for payments, pricing, and automation. It also connects natively to Google Calendar, Mailchimp, and PayPal, and supports over 20 integrations across guest operations, communication, and property management tools. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Beds24 offer? Beds24 provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and following setup steps as needed. Answer based on 9 reviews Getting Started and Support ### What customer support options does Beds24 offer, and how do users rate the experience? Beds24 offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, helpful, and knowledgeable, with strong documentation and useful direct calls. Common frustrations center on the self-service setup, occasional slower replies during busy periods, and some difficulty resolving more technical issues. Answer based on 68 reviews Channel manager ### How good is Beds24 as a channel manager? Beds24 handles channel management well for many property operators, with reliable booking sync, broad OTA connections, and flexible automation. Vacation rental managers, hostels, and small accommodation businesses often like its value and customization, though setup can take time, support is mostly ticket-based, and some users report occasional glitches. Answer based on 33 reviews ## Features AI summary Based on 2,484 Channel Management reviews Capterra data shows that buyers of channel management software rank the following features as their top priorities: - **Calendar Management** (**68%** of reviewers rated this feature as critical) - **Data Synchronization** (**70%**) - **Multi-Channel Management** (**64%**) Beds24 supports all three of the features reviewers rate most highly: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability up to date across channels, maintain consistent data between systems, and manage listings from one place, allowing teams to reduce manual work and avoid booking conflicts. Calendar Management 4.6 (32) 87.50% of 32 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.7 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Multi-Channel Management 4.7 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Real-Time Data 4.5 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Receive data and information in real time Third-Party Integrations 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Online Booking 4.2 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Beds24 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Extended Stay: Long term accommodation for guests - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Communications: Communicate with guests directly within the system - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Single Property: One location - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (117) 4.7 Based on 117 reviews ## Pricing Value for money 4.8 (115) Free Trial [View pricing plan details](https://www.capterra.com/p/123511/Beds24-com/pricing/) Property Management & Online Bookings $10.98 Per User,Per Month It includes: - Automated Messaging With Guests and Staff - Commission Free Online Bookings - Email Notifications on New Bookings - Highly Customisable and Feature Packed System - Mobile Friendly Booking Engine - Multiple Property Management and Ticket Support System and Forum Access - Property Management System Channel Manager $2.22 Per User,Per Month It includes: - Automated Messaging With Guests and Staff - Commission Free Online Bookings - Email Notifications on New Bookings - Highly Customisable and Feature Packed System - Mobile Friendly Booking Engine - Multiple Property Management and Ticket Support System and Forum Access - Property Management System Value for money 4.8 (115) 4.8 Based on 115 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (115) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (115) 4.6 Based on 115 reviews ## User reviews Overall rating 4.7 Based on 117 reviews Filter by rating 5(95) 4(14) 3(4) 2(3) 1(1) Mentioned topic Sorted by most recent AN Anonymous User 代表 Real Estate ### "コスト面よし、操作性には改善の余地あり" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2026 Pros 最も優れている点は導入コストの低さです。複数のサービスを比較しましたが、初期費用・月額費用ともに最も安く、必要な機能を無理なく導入できました。小規模事業者でも導入しやすく、コストを抑えたい場合に非常に魅力的だと感じています。 Cons 最も改善してほしい点は操作性です。国内OTAとの接続はサポートへの依頼が必要で手間に感じました。また、誤操作を避けるため触ってはいけないボタンがある点も分かりにくいです。管理画面がより直感的になり、ユーザーだけで設定や操作が完結できるとさらに使いやすくなると思います。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 24, 2026 Thank you very much for taking the time to share your feedback and for highlighting the value you found in Beds24. We’re glad to hear that the low implementation cost and flexibility were helpful for your business, especially during the trial phase. We also truly appreciate your comments regarding ease of use. Your points about the onboarding flow, OTA connections, and the clarity of certain functions are very valid. Improving usability and reducing the need for support intervention are ongoing priorities for us, and feedback like yours helps us identify where we can make the biggest impact. Our goal is to ensure that more setup steps can be completed intuitively and independently, without uncertainty about which settings should or shouldn’t be adjusted. We’re continuously working on refining the interface and simplifying workflows, and your input directly supports these improvements. Thank you again for giving Beds24 a try and for sharing such thoughtful insights. UL Uladzimir L. Manager Leisure, Travel & Tourism ### "Reliable Channel Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 Pros Very reliable property and channel synchronization, which is critical for daily operations. The system handles bookings consistently across platforms. Very good value for money. Cons The user interface could be more modern and intuitive. Some settings and configuration options are difficult to find, and the learning curve can be steep, especially during initial setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 5, 2026 Thank you so much for your thoughtful review and for highlighting the reliability of our property and channel synchronization — we know how critical this is for day‑to‑day operations, and we're glad to hear it delivers consistent value for you. We also appreciate your honest feedback regarding the user interface and the learning curve. You're absolutely right that some areas can be more intuitive, and improving usability is a key focus for us. Our team is working on a more modern UI and clearer navigation to make setup and daily use smoother for all users. Your insights help us continue to evolve and deliver even better value. Thanks again for taking the time to share your experience! QC QianXun C. 不動産業 Real Estate ### "１棟貸なら必須だと思います。" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 非常に満足しています。 月額費用に予約サイトも含まれていることや、自分の好きなようにカスタマイズできるのが魅力です。 月額費用が少し上がってしまいましたが、多少上がってでも続けてほしいサービスだと感じています。 Pros カスタマイズ性が高く、自分の好きなように構築できる点が優れていると感じます。 痒いところに手が届く性能で、使いたい機能が多く実装されています。 分からないときはカスタマーセンターに連絡することで、迅速に対応してくれるところも魅力です。 Cons 設定項目が多岐に渡るまで、操作に慣れるまで使いにくく感じました。 その他、月額費用に含まれている予約サイトが少し安っぽいデザインだと感じます。 もう少し格好良いデザインになると、さらに良くなると感じます。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 20, 2026 Thanks a lot for your positive feedback. We’re pleased that Beds24’s flexibility, performance, and customer support work well for you. We understand there’s a learning curve with many settings and provide guides and assistance to help. On the included booking site, theming and custom CSS allow further styling; your comments inform how we assess future options. We appreciate your continued trust. Your Beds24 Team AN Anonymous User 宿泊 Leisure, Travel & Tourism ### "Beds24を１ヶ月使っての感想(自社サイト予約エンジン搭載した人)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 12, 2025 ダブルブッキングを気にしなくて良いので、安心感が有ります。サポートセンターがものすごく丁寧で誠実です。なんでも聞いて良いと思えるので助かります。ただ、自社サイト予約エンジンを設定する場合、初心者が扱うにはものすごく分かりにくいので、自分でやるには時間と気力と体力が必要。専門家に丸投げした方が良い。 Pros サポートセンターの対応です。土日以外なら2日以内に返事が来るので、安心感が有ります。また、文章だけじゃなくて、ちゃんと写真やスクリーンショットを併用して説明して貰えるので、分かりやすいです。自社サイト予約エンジンを無料搭載できるのも良いです。 Cons 予約エンジンのデザイン性。無料なので贅沢は言えませんが(￣▽￣;)何となく簡素な感じの仕様なので、かたいというか、可愛くない感じがします。笑 自社サイトをデザイン性とどうしても乖離してしまうので、一貫性を持たせにくいです。外部サイトに飛ばされた印象があります。 Alternatives considered [Air](https://www.capterra.com/p/203256/Air/) Reasons for choosing Beds24 自社サイト予約エンジンを無料で搭載できるから。また、ランニングコストが安価。カスタマーセンターが親切というクチコミ。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Andres C. Administrador Hospitality ### "Excelente Sistema a muy buen precio!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 10, 2025 Excelente sistema para ahorrar dinero en empresas pequeñas que buscan automatizar o gestionar eficientemente sus hoteles o alojamientos. Pros Lo mejor de este sistema es que, por su precio, cumple lo que muchos otros prometen. Aunque puede no ser tan llamativo como otros sistemas existentes, al usarlo te das cuenta de que es el que más cumple y te ayuda a ahorrar dinero. Otros sistemas suelen basarse más en estrategias de marketing para aparentar mayor valor y justificar un precio más alto, pero sus herramientas realmente deberían costar lo que Beds24 cobra, un precio justo. Cons Verse un poco anticuado en comparación con otros, pero la verdad es que, si uno lo piensa, al momento de trabajar y practicar en este sistema, uno se acostumbra, y ese es el detalle que menos importa. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) [iGMS](https://www.capterra.com/p/157033/iGMS/) Por el precio y las pocas funciones que ofrecen, parece que intentan justificar un costo mucho más alto solo por agregar características que no son tan complicadas y que beds24 las hace super rápido y más barato. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2025 Thank you for your great feedback! We’re delighted that Beds24 meets your expectations and supports your property management needs. Your feedback motivates us to keep improving and delivering even more value. We’re continuously working on enhancements—including UI improvements in the near future—to make Beds24 even more intuitive and powerful! AN Anonymous User General Manager Hospitality ### "A cheap basic PMS. Not many bells and whistles." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 23, 2025 We had it for the first three years after we opened our property. When we shopped for other options, they were more expensive, but saved me a lot of headaches compared to Beds24. Pros The cost. It was an inexpensive PMS where I only paid for what I needed, and it was customizable for my small hotel. It was fairly easy to use, but there was a learning curve. They did not require a contract. Cons Many things. First, support was only available by email, and their support team was based in Germany, working only during their business hours. They would demand that you look at their FAQs, and their responses were often condescending if you asked a question that was addressed in their FAQs (but usually a different scenario). Every aspect of their product had a separate price, and configuring things required a lot of trial and error. Many things that were possible with other PMSs were not possible with Beds24, such as an easy-to-use interface and some reports (such as a pace report). Moving customers between dates and rooms was not easy, and it sometimes caused the system to hang. Connections to OTAs were straightforward, but not easy. It did not have an interface to charge credit cards, so pre-authorizations were a time-consuming process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2025 Thank you for sharing your experience with Beds24. We want to clarify that Beds24 offers competitive, fully usage-based pricing designed to be affordable for all types of property managers, from small hotels to large-scale operations. Our Channel Manager is our core product. We synchronize with over 60 booking channels and are preferred/premium partner with Booking.com, Airbnb and VRBO/Homeaway Group and Elite partner with Expedia. While the company is based in Germany, our dedicated support team is working remote from different countries in different timezones, enabling us to provide timely assistance via our ticket system. We recognize that the flexibility of such a feature-rich system can sometimes introduce a learning curve, and we’re always working to enhance user experience to make the process as smooth as possible. AK Axel K. Owner Hospitality ### "Best value, most configurable PMS-Channel manager there is" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 July 19, 2025 I was able to properly configure and set up our entire business flow with Beds24, and literally for every issue I encountered I was able to find a work around. Now it took me countless hours to figure out how Beds24 works and that is the cost of wanting a flexible and adaptable solution. The documentation is pretty rudimentary and honestly doesn't do the product justice as the doc undersells the capabilities: I found I was able to do many things through trial and error that I would never have known through the documentation. Often the only way to figure out how things work is the engineering approach: just try it out and see what happens. Their support being in Germany made it such that by the time they answered a question for me, I had already figured it out by trial and error. It really is not a "ready out of the box solution", it's more of a programming platform, so if you're an engineer like me, it's fantastic because not only can everything be configured, you can also do everything via API. As an engineer I love having full control over every aspect of the platform and I can customize it to do what I need and for the majority of issues I can find my way around, especially with the help of AI agents. I did had to build quite a bit of software layered around Beds24 to get the functionality I needed that they do not have, such as a customer portal where customers can register, sign a legal agreement, and a check-in app to distribute key codes. But no complaints there, the API from Beds24 is top notch. Pros To me, Beds24 is the holy grail and the antithesis to the plethora of terrible PMS and hotel software out there that overcharge for bad software and poor service. Beds24 is inexpensive and extremely configurable and five you full control. I highly recommend Beds24 if you're very technical. You're not going to find a more configurable and adaptable solution on the market, Beds24 is hands down the best PMS/Channel manager platform that exists and it can be fully customized, I mean every aspect of the system can be configured. We've tried several solutions in the hotel space, and most of them were so buggy it wasn't worth the effort, and they were limiting in that they provided only one way of doing things that often wouldn't fit with how we run our business. So we wanted a solution that would give us full control where we didn't have to rely on the company support to run things. Beds24 is that solution. It's a 100% do it yourself solution with so many developer insert points that make it a dream for a software engineer like me. For example you can inject JS, CSS and HTML in all aspects of the direct booking journey, making it easy to customize. The API is fantastic and is probably the biggest strength of Beds24. You don't need to rely on someone to import your reservations into the system, you can do it all yourself. Cons The only con I can think of is their support but I wouldn't use that as a criteria. Let's face it, support in the software industry as a whole is really bad and Beds24 is no exception, so I don't recommend using support as a metric on who to choose. At Beds24, Support is difficult to get for real bugs, just like it is in most companies. They are nice in providing help with how to use the product correctly, but when it comes to real bugs, do not expect much support. It's almost as if they must get pay deductions for every bug they report to engineering. For example, our booking engine for one of our property started to load units from another property upon checkout even though the other property has nothing to do with the booking engine, trying to get help was practically impossible. I will also say that their help system is a limiting homegrown solution where you cannot properly attach URLs or any image attachments, it's not really what one expects for 2025 style support, making the process of getting help cumbersome and difficult. The platform unfortunately does have mission critical bugs, and we did not have any luck getting support from them for those. The best way around those is to figure out under what circumstances they happen and then use the product in a way that doesn't cause the issues. Unfortunately getting support or getting them to fix these is not likely to happen. There are a lot of annoying bugs but for which there are work arounds. One example is their Auto Action HTML editor will insert escape characters into shortcodes rendering shortcodes unfunctional. The work around is to use an external HTML editor and then cut and paste and make sure never to use the WYSIWYG HTML edit feature they deliver because it's broken. But they will deny it's a bug. Also their booking view wipes out the column order if you add new fields to the view. The first response we got from their support was that it's "as designed" but another agent later apologized and said it's a known "issue". Honestly, I think Beds24 would be served well by having a trained ChatGPT so that we can get the technical answers we need right on the spot. I ended up training my own instance to get implementation help. The reason I had to train my own is because Beds24 puts .robot files in their Wiki to prevent search engines or AI systems from indexing the knowledge base. That just doesn't make sense to me, as this would actually save them countless support tickets. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) We started out with ResNexus, which was pretty good but was missing a rather large number of features that we needed and had a few mission critical bugs that caused losses in revenue. We then switched to Eviivo which was even worse, the Booking.com integration with Eviivo failed completely. Both Eviivo and ResNexus would not fix the issues for us, so we just got fed up with not having control of the back end so we could fix issues ourselves. With Beds24, we rarely have to reach out for support because we are in control of literally EVERYTHING. We can control every single field that synch with a channel, we have granular control over anything going on so we are our own sysadmins. We don't have to ask Beds24 to configure anything. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reasons for choosing Beds24 After our fiasco with both ResNexus and Eviivo we felt that we wanted to stay away from any company that required support to tweak any back end admin functions. We wanted full control so that we could resolve our own issues. Basically Beds24 enabled us to become our own SaaS vendor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 22, 2025 Thank you so much for your detailed and passionate review! We're happy to hear that Beds24 has empowered you with the flexibility, control, and customization you need to manage your business effectively. Your insights about our API, configurability, and also the challenges are very valuable. We appreciate your feedback and want to clarify that many of the issues you've mentioned are often more about personal preferences or desired workflows rather than actual bugs in the system. But we're committed to continually improving our product and check all of our customers' feedbacks. We truly appreciate your dedication and feedback, which motivate us to enhance Beds24 for all users. Thank you again for choosing Beds24 and for sharing your experience! AN Anonymous User 宿泊業 Leisure, Travel & Tourism ### "全体的に良いと思います" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 1, 2025 使い方、サポートなどは本当にあっさりしていますが、価格は非常に良心的と感じます。 これで楽天やじゃらんももう少し安価で使えるようになると最高です。 私は友人にBeds24勧めてもらいましたが、ねっぱん使っている人の話聞いたらやはり国内OTA充実していて、サポートもしっかりしていると感じました。 Pros 安い。 PMSとサイトコントローラーが1つのサイトで完結するので楽。 あと予約エンジンつかえるのが非常に大きい決め手でした。 実際、予約エンジン使えるのはありがたいです。 料金は上げないでほしいです。 Cons サイトのGUI、使いづらいと感じる。 特に予約エンジンの画像の入れ方とかわかりづらい。 マニュアルを、もっともっと充実させてほしい。マニュアル見ながら誰でもできるように。 あとテンプレートも少ない。 電話での問い合わせもっと気軽にさせてほしい。 楽天、じゃらんが高すぎる。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS LongLiang S. 個人事業主 Leisure, Travel & Tourism ### "コストパフォーマンスが高い" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2025 Pros Beds24はサイトコントローラーと予約サイト、顧客管理がセットになっていて、コストに対しての機能の幅の広さが一番の強みかと感じています。他社OTAも無事に連動して利用することができてホッとしています。 Cons 英語のサービスがベースになっているからか、自社サイトを設定するのがやや難しかったと感じています。日本語の説明や自社サイトをカスタムする操作方法がもう少しシンプルでわかりやすくなって欲しいと思いました。 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 21, 2025 Thank you for the great review! We're thrilled to hear you find Beds24's comprehensive functionality and seamless integration with other OTAs so valuable. We are continuously improving our wiki and setup processes to enhance the user experience across all aspects of our product. We're committed to providing the best possible experience for our users, and we value this kind of feedback as it is essential in helping us identify areas for improvement and ensure we meet your needs effectively. SB Sunil B. Area Manager Retail ### "Feature pack but so affordable! Wow!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 21, 2025 Overall, a very affordable software for guest management for vacation rentals like I have done and definitely needs some time to learn it Pros Very affordable and feature packed software that lets you do almost everything from channel/booking management to payment processing! Cons It reminds of a 97’s Windows, hence can be quite clunky, and tricky to navigate through the setup process as it offers innumerable customisation options… Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Pricing was definitely a deciding factor as it is so affordable, hence had to try it for sure…! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2025 Thank you so much for your positive feedback and for recognizing Beds24 in your Gartner rating, Sunil. We truly appreciate your kind words about our affordability and feature set, as well as your insights into the navigation experience. Rest assured, we are actively working on refreshing our user interface and enhancing the onboarding flows to make setup even smoother for new customers. In addition, we continue to support our users with an extensive wiki, comprehensive video tutorials, and responsive ticket support to ensure you get the most out of our product. Your feedback is invaluable in helping us improve, and we're grateful for your trust in Beds24. [View all Reviews](https://www.capterra.com/p/123511/Beds24-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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