JetBrains

YouTrack


4.5 / 5
26 reviews

Who Uses This Software?

Designed with great attention to detail, YouTrack will help every member of your development team save lots of time on issue and project tracking.


Average Ratings

26 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • JetBrains
  • www.jetbrains.com
  • Founded 2000
  • Czech Republic

About YouTrack

Agile project management tool by JetBrains. YouTrack serves as a single place to manage your projects, plan work for future releases, sprints and iterations, and track your daily tasks, bugs and customer requests. It speaks your language and is flexible enough to follow your exact process. Supports Scrum and Kanban. Cloud or Onsite. Free for 10 users.


YouTrack Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

YouTrack Reviews Recently Reviewed!


Capterra loader

YouTrack helps keep projects on track

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it.

That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons: I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

Overall: The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Capterra loader

Best solution for project management

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy to use

-Web based

-Free for less than 5 people

-Not really expensive on the next point (15 users)

-Able to add cards to backlog

-Custom status pointers

-Sprints are super easy to create and automatically brings the unresolved issues back

-Customization of user profile

-Easy drag and drop cards on different status columns

-Can add images/files/media in cards and can add comments to the same

-Simply perfect for scrum

Cons: -Design wise is not really appealing

-Can get buggy when multiple people try moving the same card around

-Needs to be refreshed from time to time to see changes.

Functional work manager

May 01, 2019
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a software that allows you to fully customize your work, creating panels that show tasks that meet certain requirements (assigned to you, incomplete, testing ...). The task management is optimal, being able to choose the category, to whom to assign it, forecasting time to finish it, actual time, as well as title, description, comments and many other things. In general it is a complete software and it lacks nothing.

Cons: The main downside of youtrack is the lack of learning facility. It took me a long time to figure out how to use it to the fullest, to take advantage of the enormous potential right away. It has so many features that are often "hidden", there are small links or buttons that you don't notice.

Overall: With this software we have finally succeeded in giving a dimension to our work, being able to estimate with an ever more accurate precision the time of realization of the tasks, further raising the level of organization.

Capterra loader

Simple and useful but not without some annoying glitches

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a web based product, which means that teams in different regions can use it very easily without the use of any VPN connection to a central location.

Its Dashboard widgets and agile boards are super useful and easy to use.

Many of the fields are super configurable to allow for a very personalized integration.

Cons: Still has some bugs, glitches and UX issues that can be rather annoying at times.

Has less integration possibilities with other products than bigger and more known products like Jira.

Capterra loader

Bugtracker from programmers for programmers

Jan 24, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - rich support for SQL-like filters and hotkey \ CLI-like interactions

- flexible and customizable

- easy to use

Cons: - some usage scenarios are not very carefully through through, e.g. when one attaches an image it's hard to copy and insert a markdown link (better if each attachment had something like "+" insert into text button)

Overall: Easy to use for administrators, programmers, project managers and issue reporters.

Definitely recommend for small and medium-sized teams.

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Aug 21, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going.

The interface is intuitive and helps keep sprints clean and organized.

Performance is good as long as the setup has been done properly, else you will experience lags.

Best for small teams which don't want to deal with the complexities of using JIRA.

Pricing is based on storage so that is really very helpful.

you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons: Not cons per say but

1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag.

2. The url is rather long: mycompanyname.myjetbrains.youtrack.com

3. Comment boxes under tickets look rather medieval.

Overall: Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops.

The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed.

Everybody at our company loves this product.

Capterra loader

Complete control over your team work.

Oct 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Youtrack isn't the easier tool to use, I must recognize it, but we need to understand that, with all of it's features that is a necessary circumstance. Youtrack can help you a LOT when you are working with groups of people, you will know what are doing, when and who, you can measure the productivity of your team, create goals and many other things. Forget to think that it is only for programming or teams of programmers, you can use Youtrack in every scenario out there.

Cons: Lack of some integrations, I think YouTrack is as good as Jira but need some extra integrations with others useful tools.

Overall: Is very awesome. It reduce the time needed to organize the team.

YouTrack is a very powerful but easy to use issue tracking system.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The best part of YouTrack is how easy it is to get started. You can opt to run the software on your wn server or subscribe for a cloud-hosted instance.

YouTrack is extremely powerful without being hard to use and it is very easy to integrate into your apps. Date-based swimlanes are a really useful feature.

Cons: Overall I do not have any gripes but, for some, the options available can be a bit overwhelming. Fortunately this complexity is shielded from software end users and just has to be managed by the technical support and development staff.

Useful for bug tracking

May 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: the filters that can be written to get the results and flexibly can filter the results to generate reports in various formats

Cons: the time report charts are not easy to build.

Great task manager for agile development

Feb 14, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: git integration, comments system, time tracking, easy re/assignment.

Cons: slightly dated site styling

Overall: We've been using this for a little over a year for all issue and task tracking. It has a basic interface which admittedly could probably do with a little cleaning up but it works great. It provides all the features you need such as comments, time tracking (with different types), git integration and email updates.

Capterra loader

YouTrack Review

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: *mostly intuitive

*multiple projects

*ticket linking

Cons: *user profile set up not intuitive

*Field set up not consistent

Overall: overall good, good toll for defect/enhancement tracking

Steep learning curve but well worth it

Jan 22, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Projects are almost infinitely malleable and customizable

Cons: The solutions are not always right in front of you - a softer UX would help

A great agile tool but lack of usabilities

Mar 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use this for our daily tracking task. And i love the concept of this product.

Cons: I think the value of the price and lack of usabilities this web app can be improved more.

Overall: so far we are use this for our agile tool and kanban.

Best tracking system

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ideas Board , Developement Board , agile proces

Cons: Changing from project to others you need to rework the template

Overall: Youtrack is Software That Make your Work easier.

Capterra loader

Super easy way to log issues with software and track progress!

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can quickly create an issue for our software and search for other issues related to mine.

Cons: The layout is a little "clunky" so takes a little bit of time to get the "hang of it" in terms of what you need to do to submit the issue.

Overall: Makes it easy to get issues filed for our software right when I hear about them.

Capterra loader

De facto standard for ticketing system

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very intuitive and makes keeping track of engineering tasks incredibly simple no. The search is fantastic also.

Cons: The search can be made very accurate when you understand some shortcuts to type into the search area. There was a learning curve with this.

Capterra loader

Excellent tool for modern agile software development

Oct 12, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent integration with Git. Customisable according to our needs and easy issue assignment or reassignment.

Cons: The UI can be a bit better so as to help with the steep learning curve. Slightly costly software for small startups.

Developer-centric tool for user stories and agile boards

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: YouTrack is very detailed to manage user stories/cards on boards and customizable for our business needs. There is also a free version to continue using YouTrack till our team grows. Before YouTrack, we were using project management solutions which did not fully meet our needs as we transitioned to lean and agile/scrum.

Cons: Our team uses Slack and integration with Slack would be great. Also, the learning curve for YouTrack is a bit high so we would have appreciated guide walkthroughs.

Possible up and coming competitor in Issue Tracking software.

May 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: YouTrack looks like it has a bag full of punches for other software in the space like JIRA. The UI is 10x faster than JIRA, although it still isn't the prettiest. The price is cheaper than JIRA and they offer more customizable reports.

Cons: After initial setup, it was kind of hard to set up users and create issues off the bat. Their UI was a little confusing.

Overall: I'd offer that you give this software a try, but JIRA may ultimately be the winner if you're looking for Issue Tracking software.

Good system for tracking progress

Sep 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to add step by step progress

Easy to manage my team

Cons: UI isn't pretty, lends itself to be confusing because of the UI

Great Tracker

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The clever search is very useful and it is great for keeping track of projects. One thing that is also very useful is the shortcuts which makes everything easier to use.

Cons: I like all the software by JetBrains and don't have any issue with this one, It is another great software developed by them.

Capterra loader

there's better options

Mar 15, 2019
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: it's some how configurable, it's really hard to list what I like the most about it

Cons: nice try JetBrain! YouTrack is part of the JetBrain family, but i don't see the same quality in YouTrack in other software like PyCharm, this is hard to use, and you have to learn new query language to be an advance user

Nice product

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Creating dashboard widgets is super useful.

2) It's easy to use for programmers, product managers and QA people alike.

Cons: A feature for entering how to recreate the problem could be most useful and appreciated.

Perfect for teams of any size

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, highly customizable, quick to set up, free to try

Overall: We use it at work and it's great. It's quick, got a lot of keyboard shortcuts, and extremely customizable. We've used it when we had just a few developers and continued to use it effectively as more individuals were added to the team.

Recommendations to other buyers: It's free to try!

Awesome product, ahead of the competition

Nov 28, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: sWe tried a lot of issue/project tracking product (Jira + Greenhopper, Pivotal Tracker, LeanKit, among others). YouTrack was firts in all out categories, like: easy to use and administrate, flexible, powerful and reporting system and value (features/cost).

We have been using YT 6 months already and no complaints here.

I'm Addicted

Nov 17, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love YouTrack! I can't live without the Agile Board. The new reports are very helpful. I rely on YouTrack everyday. I have recommended it to many other people.