--- title: "Vonigo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vonigo Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/123572/Vonigo/" page_type: "product" language: "en" --- # Vonigo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vonigo ## What is Vonigo? Vonigo helps streamline the service dispatch process from end-to-end. We offer a unified suite of configurable cloud-based modules including; service dispatch, scheduling, routing, GPS, work order management, online booking, CRM, estimating, invoicing, payments, reporting, and more all accessible over the internet from any desktop or mobile device. Millions of jobs have been booked and managed with Vonigo. Join us for a Free demo today. ## What is Vonigo used for? [Franchise Management](https://www.capterra.com/franchise-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Overall rating Based on 79 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Vonigo Overview Updated August 2026 AI summary Vonigo offers scheduling and field service management software for organizations of all sizes, combining real-time scheduling, calendar management, online booking, and mobile access to support efficient coordination of on-site teams. Its suite includes alerts, reminders, and reporting, with options for employee management, multi-location support, and workflow customization, accessible via web and mobile devices. ## Vonigo alternatives Highest Rated [4.7 (2,744)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (339)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (1,478)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Vonigo Overview ### What problems does Vonigo solve? Vonigo solves fragmented field service operations by unifying scheduling, dispatch, online booking, invoicing, payments, routing, and reporting in one system. It reduces double entry, manual follow-ups, and inefficient route planning while improving franchise visibility. Mobile service teams, call centers, dispatchers, franchise operators, and technicians benefit most. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Vonigo? Vonigo is most used by owners, CEOs, presidents, and general managers who need visibility into scheduling, billing, and service performance across field operations. Operations, dispatch, and customer service teams rely on it to coordinate jobs, manage appointments, and improve response times, while finance and administrative leaders use it for invoicing and oversight. Answer based on 75 reviews Overview ### What company size and specific industries is Vonigo built for? Vonigo is designed for small to large field service businesses, including franchises, home service providers, field service providers, and maintenance businesses. It fits companies that manage on-site work and scheduling across teams, from smaller operations to larger organizations in these service sectors. Features and Usability ### What are the key features of Vonigo? Vonigo includes core scheduling and dispatch tools like appointment scheduling, route management, and online booking, plus CRM functions for customer history and contact management. Differentiator features include custom reports, customizable fields and branding, QuickBooks integration for invoicing, and multi-location support for franchise or distributed service operations. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Vonigo integrate with? Vonigo integrates with 9 third-party tools, including accounting, scheduling, analytics, and communications platforms. Key integrations include QuickBooks Online, QuickBooks Desktop, Xero, Google Calendar, Google Analytics 360, 8x8 Contact Center, RingCX, WebMerge, and authorize.net. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vonigo? Vonigo offers live online training, webinars, videos, and documentation, giving teams several ways to learn. Many reviewers say basic users get up and running quickly with responsive onboarding support, while admins and less technical teams need more time to learn settings, reports, and the platform’s many options. Answer based on 20 reviews Getting Started and Support ### What customer support options does Vonigo offer, and how do users rate the experience? Vonigo offers email/help desk, a knowledge base, and phone support. Users often describe support as fast, accessible, patient, and willing to guide setup or create tailored help, including training. Some reviewers, however, report inconsistent follow-through, slow issue resolution, and difficulty reaching support during more serious problems. Answer based on 45 reviews Features and Usability ### Is Vonigo easy to use? Vonigo works well for daily scheduling, customer records, and dispatch, but ease of use is mixed. Many small business teams find the dashboard, color coding, and organization helpful after setup, while others say some settings, campaign tools, time entry, and simple changes take extra steps or support help. Answer based on 24 reviews Features and Usability ### What features does Vonigo offer? Vonigo offers broad service business features for scheduling, dispatch, CRM, billing, reporting, mapping, and online booking. Many field service and multi-location teams like its customization and rule-based workflows, though some users find certain tools less polished, harder to learn, or better suited to quote-based operations than flat-rate businesses. Answer based on 18 reviews ## Features AI summary Based on 16,719 Service Dispatch reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Vonigo supports **Real-time Scheduling** and **Calendar Management**, giving teams up-to-date scheduling visibility and a clear way to organize appointments and availability. However, it does not offer **Booking Management**. Instead, it provides other highly rated features, including **Mobile Access** (**56%**), **Calendar Sync** (**51%**), and **Online Booking** (**53%**), which help staff manage schedules from anywhere, keep calendars current across systems, and let customers book services more easily, helping businesses reduce scheduling gaps and improve day-to-day coordination. Calendar Management 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 3.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Sync 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Online Booking 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Scheduling 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Vonigo 144 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Claims Management: Process of submitting and following up on claims with insurance companies - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commercial: Specialized for organizations who focus on commercial projects and processes - Commercial Moves: Moves designated for commercial properties - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Carpet Cleaners: Designed to be used by carpet cleaning businesses - For Field Service: Intended to be used by field service companies - For Handyman Industry: Serves handyman professionals - For Moving Companies: Software used by moving companies - For Plumbing Industry: Serving plumbing industry professionals - Forms Management: Store, manage and track all forms in a centralized location - Franchise Intranet: A central repository to manage branding content across franchisees. - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Interaction Tracking: Track interaction history by documenting conversations for contacts - International Moves: Moving customer items internationally with knowledge of customs, and international boundaries, etc. - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Local Moves: Moves that do not cross state or country borders - Location Tracking: Identify the physical location of an individual, asset, device, etc. - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Military/GSA Moves: Moves designated for Military personnel - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Store: Website through which businesses can sell goods or services over the internet - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Photo Capture: Capture photos for any type of use case - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Allocation: Assign available resources to various projects and tasks - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Royalty Management: Streamline royalty relationship management via payment processing, lease tracking, reporting, and more. - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Storage Management: Store items for a designated period of time - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.4 (75) 4.4 Based on 75 reviews ## Pricing Value for money 4.6 (62) [View all Pricing Plans](https://www.capterra.com/p/123572/Vonigo/pricing/) Value for money 4.6 (62) 4.6 Based on 62 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[ 8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (72) 4.6 Based on 72 reviews ## User reviews Overall rating 4.5 Based on 79 reviews Filter by rating 5(55) 4(18) 3(3) 2(0) 1(3) Mentioned topic Sorted by most recent MM Mariia M. Management Transportation/Trucking/Railroad ### "Just a review)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 January 8, 2026 Pros Was quite quick to understand how to operate and integrate into the system. Took me about several minutes Cons I did not find major problems while using the app. May be will have more answers if I use it more. Let’s see Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BY Brian Y. Visa Consulting Specialist Legal Services ### "Service and Fundraising Coordination in one place." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 8, 2026 I use Vonigo to organize fundraising coordination/time-lengths/Donor information, It's useful for juggling multiple projects and schedules running all at one without making a mess of operations. Pros I like to look at donor history, the campaign file, and the schedule all together because it shakes up my day to be running between three different pieces of software just so I can do my follow up. Cons There are a few buggy things from time to time that mess with workflow consistency, and some places in the system feel less intuitive when trying to set up new campaigns or entering time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jodi L. Franchise Owner Veterinary ### "Extreme Poor Quality and needs major development to be an effective tool. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 29, 2024 Poor. I hate this application and I cannot wait until I no longer have to use it for The Dog Wizard franchise. It was a poor decision to select a system like this over a dog based functional system like Gingr. Pros There is little that I have found in terms of this system that I can complement. It may be the way my franchise has installed the product. But in general; the only thing that I can say is a positive about the system is the separation of leads and clients. Cons I’ll be prudent and limit my list to the top 10 things: 1. Too many screens to navigate and click through to work in this product. 2. Reports do no reconcile and tell a congruent story - sales should be sale should be sales - report to report they do not reconcile with the same numbers. 3. The time it takes to book a commited lead to a client including appointment and labels. It’s like it was developed in 1990 not 2024. Remember DOS? That’s the feel with a slightly better looking not functioning UI. 4. The pay system is difficult to understand and look up client history 5. The system does not easily track franchise royalty payments vs total sales for franchisee experience. 6. The system support is slow and disjointed. It lacks accountability and SLAs to fix and repair defects timely. 7. The training and “flexibility” of the system just leads to inconsistent use and too many “ways” of working that causes the unreconciled data. 8. The calendar view of the system is hard to read in terms of dates in time of appointments what looks like a 3-4 appointment can really be 330-430. You shouldn’t have to open up each appt to get the real details. 9. The app functionality is way too different from the UI and it’s like using a completely different experience. 10. This is not the last but least scenario; the administration layers of users is too few. There needs to be developed role based access between admin and user. This is critical for a system to function. Never have I not had a system with some layer of management function. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) It was suppose to be an “upgrade”. There isn’t one franchisee that is happy with the change out of hundreds Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Ryan L. Owner Real Estate ### "For CRwhoM?" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 1, 2024 Frustrating and inadequate, but I would like to help you improve! Pros It does have potential with its user interface Cons It is not a CRM by any means, while Excel delivers the information that I need from Vonigo data exports. What is the point of Vonigo beyond data exports? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG David G. CEO Management Consulting ### "Solid Scalable Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 17, 2023 Pros Best field service CRM/ERP for Franchisors Cons UI is a bit dated vs newer competitors IMO Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Implementation, IT, and HR Professional Training & Coaching ### "Vonigo Grows with your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2023 Pros Vonigo and their team provide the support that allows you to overcome integration issues that might arise. They work with you when you bring up any concern you might have and ensure that a plan is place to execute a solution for that concern. Cons I think the that route optimization has some issues at times, but going back to the pro- they work with you to ensure it does not affect your business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. Owner Construction ### "Outdated and unresponsive " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 16, 2023 I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo. Pros I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable. Cons They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) I wanted online booking by location. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reasons for choosing Vonigo Online booking by zip code. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WF Walt F. Retail Director Retail ### "What happened to VOnigo?!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 25, 2021 I think my relationship with Vonigo is almost over. We have over 800 stores and it's pretty likely that many of them are experiencing the same issues. When I survey store managers and directors on our Intranet, many of them are using a different product now. I will have to look into that. Pros The Pros of the software used to outweigh the cons. It used to be a great tool for us to screen and schedule our donation pickups. Now it's just so glitchy and things just stop working ever once in a while and technical support is just about non-existent now. That wasn't always the case. Cons Again, it used to be fine. It seems like they either got bought out, changed management style or the tech support department is under staffed due to covid? Whenever I need tech support now, first they try to tell me there isn't an issue, then they tell me is not fixable, then when I really get firm with them , suddenly they are able to fix it. I sympathize with covid labor shortages but if that's what's going on, I would rather hear, "Be patient, we are working on it..." than, "There's nothing we can do to fix the problem we suddenly created!" Reasons for choosing Vonigo Better interface and usability at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Matthew N. Founder Construction ### "Founder" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 26, 2021 Amazing. Highly reccommend. Pros It is incredibly robust and can be customized to fit your needs. Cons The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) More robust features. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing Vonigo By referral Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager Consumer Services ### "Continues to work for a nationwide business." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 11, 2020 Pros The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday. Cons It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager. Reasons for choosing Vonigo It was a Canadian company, and we like to support local. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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