# The Applicant Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Applicant Manager the right Applicant Tracking solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123752/The-Applicant-Manager/reviews --- The Applicant Manager 4.6 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Reviews of The Applicant Manager Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RS Ryan S CoordinatorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Once we had our account set up, it has been great to be able to track all of our internship applicants in one place. “ October 28, 2020 RS Ryan S CoordinatorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “It seems a bit dated. When we were in the process of putting our application 'live' on our website, one of the features we had been told was included was removed from our account without notification. While we eventually resolved the issue with lots of calls to Customer Service, it caused a delay in implementation and was very disappointing.“ October 28, 2020 SB Samuel B Owner OperatorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I enjoy the easy use of this application and several other applicant tracking features it offers.“ February 9, 2021 SH Stephanie H Administrative Assistant-PersonnelReligious Institutions, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I've also experienced a glitch in the system that has sent numerous emails to various applicants.“ October 20, 2020 Md Mallory d People & Performance CoordinatorInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The reporting features make it easy to search far back and filter as needed.“ October 20, 2020 RS Ryan S CoordinatorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “It isn't the most user friendly interface and there is a bit of a learning curve (with training from a representative from The Applicant Manager).“ October 28, 2020 VA Vicki A HR ManagerMining & Metals, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of implementation, creation, training our managers, and the excellent customer service was amazing. “ October 20, 2020 Md Mallory d People & Performance CoordinatorInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I think the over website could be updated as it seems outdated.“ October 20, 2020 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Russ D. Corporate Recruiter Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "TAM is great! Very intuitive ATS with a smooth implementation." March 7, 2018 5.0 My main objective was to find an ATS that was easy for my hiring managers and executives to use. I have had not one single complaint from any of my users about implementing this tool. To a user, they all love it. Having worked with some of the more complicated and expensive tools on the market, I was very pleased to see how TAM integrated with my hiring processes Pros The Forms feature that TAM uses is without a doubt the coolest features I have ever seen in an ATS. Managers and Executives normally roll their eyes when HR tells them that they have to learn a new tool in order to hire candidates. TAM solved this by putting the majority of Manager and Executive interaction in simple, interactive forms that are emailed to users. They don’t even have to log into the tool to complete approvals and reviews. Let me repeat that: Users do NOT have to log into the ATS to approve a requisition, approve a hire, or submit interview feedback. They get a simple email with check boxes or drop-down items (you get to pick which). This feature has completely avoided the normal issues with integrating a new system; my managers love it. Developing my approval flows (for both requisitions and candidates) was easy to develop. My support representative had great suggestions and walked me through setting them up. They were also ready and willing to help me create workflows and approval flows for special cases. Nobody at TAM tried to get me to put any round pegs in any square holes. TAM allows me to create event triggers that simplify most activity in the ATS. When I click the ‘thumbs up’ button, an email is automatically generated forwarding the candidate profile to the hiring manager for review. The email automatically includes the position title and the applicant name. And just as importantly, the email comes from me, vice a ‘no-reply’ email address. Any ‘event’ in TAM can be tied to a trigger to send an email. These features can be created and maintained by MY team; I don’t have to contact TAM support to change a workflow step. Service and Support. I can’t say enough about the service that Caroline provided to us both during and after our implementation. TAM gave me a comprehensive checklist of information that they needed prior to all of our meetings. They also gave me access to explore the system on my own and discover some features. I very much appreciated the fact that they were flexible and let the training sessions develop organically. I receive exactly the same level of attention from Caroline now (a month after go-live) that I received before we paid for our bill, if not more attention. The support team has also very patient with me doing the bull-in-a-china-shop thing with the ATS and cleaned up all the messes that I made during training and implementation. Technical support: When one of my users made a suggestion that next workflow steps be revealed when a user hovered over a thumb-up icon, Caroline and tech team thought it was a great suggestion and implemented it within 24 hours. They've been fast and transparent with all of my requests. My 2nd favorite thing about TAM was the price. Compared to some of the other tools I have worked with in the past, TAM is a bargain. It’s definitely not the tool for a staffing agency to use but from a Corporate Recruiting point of view, it’s amazing. Cons I wish that I could click on the Positions from my dashboard and link to the job instead of having to go to the Positions Table to accomplish that. Review Source JT Jessica T. HR Recruiter Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Organization Tool" February 15, 2018 5.0 Pros I love it! It has improved our hiring system tremendously! It's one of the most easiest and functional Applicant Tracking Systems I have used. Very user friendly, and the staff is responsive should you have any questions. Cons Not much, I have been using TAM for a few months now, and at first there was some getting used to, but overall, I thoroughly enjoy logging in everyday! Review Source EB Ericka B. Benefits Advisor Insurance Used the software for: 6-12 months ### "Decent system if you don't have to track recruiter productivity " October 15, 2018 3.0 Pros It's a fairly easy to use system, it tracks applicants, works excellently with Bamboo, and offers great on boarding tools. Cons It's kinda of expensive depending on which package you choose, it also doesn't offer any sort of tool to figure out which recruiters on your team are the most productive. Review Source Response from Top Echelon December 10, 2018 Hi Ericka, Thanks so much for taking the time to submit a review. We don't have any clients associated with Aflac, and no users matching your name, so we think you might be writing about a different ATS. TAM has different billing options to fit almost any budget, and robust reporting options showing data "by Recruiter" as well as by Department, Location, and others, so you can easily see your Recruiters' productivity. If you are using TAM, please reach out to your account rep ASAP so we can check in on your account. If you're not using TAM, and the cost and reporting options of your current ATS aren't meeting your needs, TAM can most likely help, so please give us a call soon! - The Team at TAM ST Stephanie T. Hr Rep Philanthropy Used the software for: 2+ years ### "Great starter ATS" August 16, 2018 4.0 Great starter ATS system. We did not have anything in place before this system and it has helped streamline our process. Pros Great starter ATS system. Easy to use. visually appealing Quick set up Collects all info in 1 place. Cons Pay per user Missing a bunch functions. They could, in theory, be available but because we have a limited budget we only pay for 1 user they are not. Not the best customer service. Does not work on all browswers Review Source Response from Top Echelon August 24, 2018 Thanks so much for taking the time to submit a review! We've had a hard time reaching you for your regular support check-ins, so we're bummed, but not too surprised to see some misunderstandings here. First, TAM is a full-featured ATS and every client (single users to multi-national organizations) has access to all of TAM's functions, regardless of the number of users. Can we meet up some time soon to review the features you're having trouble finding? The fact that you've found our customer service lacking is particularly surprising to us - in fact, it's what many users love most about TAM! We reach out proactively at least yearly and strive to resolve all customer issues promptly and completely. I don't see any open tickets for you or other recent issues; is there a particular incident where we fell short in assisting you? Finally, we're very proud that TAM works equally well in all major browsers (Chrome, Firefox, Edge, Safari, Internet Explorer), but we find that corporate network settings can sometimes hinder functionality in one browser or another. Have you talked to your IT team about whitelisting our domain? We're very glad that you find TAM easy to use and that it has helped you streamline your hiring process, but we're committed to showing you that TAM is a full-featured, fully functional ATS with a beyond-stellar support team. Let's set up some follow-up meetings to show you what we mean! TW Tia W. Training & Human Resources Specialist Philanthropy Used the software for: 2+ years ### "Best Applicant Tracking Software for Small Company " July 19, 2017 5.0 After researching multiple ATS systems and sitting through many demos I once again (this is my second time implementing TAM with a company) selected TAM for our recruiting and applicant tracking needs. Pros Customized emails Great support team Constant upgrades Ongoing training Direct push to job boards Cons This product is only for recruiting and applicant tracking. No onboarding, training tracking, or HRIS capabilities - which I did not need at this time. Review Source Response from Top Echelon August 9, 2017 Tia, thank you so much for taking the time to provide this excellent feedback! It’s one of our favorite things when we have users return to TAM when they’ve found a new job. It’s happening all the time now, and we love getting some of our favorite users back when they’ve left a job at a client company. One thing I wanted to make sure to alert you to, is that we do indeed provide support for onboarding! We are integrated with an online signing platform that allows you to send documents and track signing progress from within TAM, and to receive completed copies back in your applicant’s profiles. It’s a finer point, but you could also use TAM to track training progress by adding those steps to your workflows. As you correctly noted, we’re not an all-in-one solution, and we never intend to be. In those cases, inclusiveness tends to degrade the efficacy and/or utility of one or more pieces of a product. We believe it is better, we’re glad you agree, that it is better to work hard to be the best at one thing, and in doing so to earn the trust and loyalty of our clients. Most of all, I want to thank you again for taking the time to provide this valuable feedback, and for being a TAM client (again)! Please give me a shout some time soon if you’d like to see a demo of our onboarding integration. - Caroline JL James L. Recruiter Philanthropy Used the software for: 1-2 years ### "TAM is a recruiting lifesaver! " August 7, 2018 5.0 Pros I love TAM's ability to track emails to and from candidates/recruiters within their application profile. It allows for anyone who's part of the hiring team to see where they left off which is extremely helpful if someone was out sick. The automatic job postings to 5-6 job boards is incredible helpful as well. Our account managers were extremely helpful and always quick to respond. I'm also in love with the onboarding packet you can add. Cons The UX design of the email thread could be more appealing, the onboarding feature where candidates fill out forms has been glitchy/hard to work with from time to time. I wished it could automatically populate certain things. Review Source Response from Top Echelon August 16, 2018 James - thanks so much for your thorough review - we appreciate your feedback! I'd love to hear more about what differences you'd like to see in TAM's email system. Your team has made great use of TAM's extra features, like onboarding. I know we've already made some improvements to those processes based on your feedback - are there other specific improvements you have in mind? The onboarding tool does have the ability to auto-populate a great number of fields prior to signing - which ones of these have been missing for you? Let's try to connect soon to review all of the above! RS Ryan S. Coordinator Education Management Used the software for: 1-2 years ### "Good applicant tracking software, a bit of learning curve" October 28, 2020 4.0 The Applicant Manager has really streamlined our internship application process. Being an internship program, we're structured a bit differently than many businesses that might use The Applicant Manager, but it does the trick and has been received well by students and community partners. Some of the extra features cost more, so be sure to verify which features are included with the package you purchase while evaluating your businesses' needs. Pros Once we had our account set up, it has been great to be able to track all of our internship applicants in one place. Support from our customer support consultant, \[SENSITIVE CONTENT HIDDEN\], has been very good. Cons It isn't the most user friendly interface and there is a bit of a learning curve (with training from a representative from The Applicant Manager). It seems a bit dated. When we were in the process of putting our application 'live' on our website, one of the features we had been told was included was removed from our account without notification. While we eventually resolved the issue with lots of calls to Customer Service, it caused a delay in implementation and was very disappointing. Review Source ES Etha S. HR Manager Construction Used the software for: 1-2 years ### "Great HR Tool" October 29, 2020 5.0 As the one to upload job and send out it is very easy and fast to post a job. I like the tracking and ability to search is easy too. Just getting the managers to use the tool is the problem. Pros This software makes it easy to track applicants and if managers will give you notes to follow it makes the job easy and fast. The key here is that the managers have to use the note screen and it would be good if they could change the status on applicants as far as if they do not fit qualifications. Cons Need users to get involved in the status of employees. So that the user can update that information and we can send out a notice faster to those that are not as qualified as others and will not be interviewing. Reason for choosing The Applicant Manager The ease of the system Review Source SB Stephanie B. Recruiting Coordinator Insurance Used the software for: Less than 6 months ### "Recruiting software that feels like it was built by recruiters" March 14, 2017 4.0 They have a free trial that gives a lot of great insight if you're considering the product. We didn't transfer over any of our previous ATS data so I can't speak to that part of the process. I love the event triggers that you can set up! Pros The software is very intuitive and user-friendly. You can customize almost everything to fit your company needs. The customer support team is quick to respond and very helpful. TAM has the ability to create a spreadsheet of data from almost any applicant page you're viewing. The set-up/implementation was fast and we were working with a committed representative through the whole process who still checks in on us to see how things are going. The contract is truly month-to-month so you don't have to worry about over committing and being stuck with a product that doesn't work for you. Overall, great value for the money we spend! Cons The reporting features on the actual reporting tab are limited, we often pull reports from applicant searches instead to look at the data we are most interested in. There were a couple of hiccups in the implementation that I thought would have been smoother considering the upfront work on both the Client and TAM's part. The color scheme for the workflow is a set gradient so that if you have a lot of steps in your workflow it's hard to discern between stages in the desktop tab graphic. Tracking can be a bit of a challenge when hiring multiple candidates for one role. Review Source CH Cara H. President Management Consulting Used the software for: 1-2 years ### "Amazing team with full support" December 6, 2017 5.0 Great team and excited to see how this ATS morphs as our needs do. Pros Full service ATS Easy to configure Able to section out different companies - staffing agency need Looks great Cons Greater analytics once candidate hits the ATS Greater analytics of exactly where candidates came from (vs. self identified) Review Source Response from Top Echelon December 19, 2017 Hi Cara, Thanks so much for taking the time to provide this review! It’s been our pleasure helping get your system up-and-running, and we know the service will continue to impress you, as we take feedback like yours very seriously when determining what features will make it into our next release. (You can expect to see releases every few months, and they’re always chock-full of items requested by clients like you.) For your question on applicant sources, we actually \*just\* released a new filter for source reporting, which will allow you to do exactly what you’ve asked for, here. We’d love to meet up with you some time soon to talk about what other analytics you’d like to see, so watch for an email form us to set that up. Thank you again for your review! Happy Holidays! JL Jill L. Senior Recruiter Management Consulting Used the software for: 2+ years ### "ATS Review" August 12, 2019 4.0 Overall, great experience with TAM, good support whenever there is an issue. Great quality for the cost. Pros The ease of use - it is a very intuitive system Cons We have had some technical issues with emails being sent properly. Also would like more robust reporting features. Review Source SS Sasha S. Project Manager Retail Used the software for: 1-2 years ### "I love TAM" April 25, 2018 5.0 Pros One stop shop for posting ads to multiple sources A careers page that we did not have to build Automated rejection emails to failed candidates Easy to set up and understand AWESOME customer service Cons You have to pay the monthly fees on months where you do not post the ads. Its a continuous subscription. Review Source Response from Top Echelon August 16, 2018 Thank you so much for taking the time to post your thoughtful review! We are so glad you enjoy our great features and second-to-none customer service! Thanks also for your feedback about the subscription - yes, TAM is a continuous subscription, but it is always month-to-month and we do not require any extended contracts. Your continuous subscription allows us to keep your system top of the line and to have our support staff available for you when needed. We so appreciate having you as a client, and thank you again for the review! MS Mary S. Recruiting Director Information Technology and Services Used the software for: 2+ years ### "its a good applicant tracking system" August 9, 2019 4.0 Pros ease of use and customer services is very responsive Cons doesnt aloo the candidate to intergrate with LinkedIn profiles. Would be great if it allowed you to text candidates as well Review Source QI Quentin I. Hospitality Used the software for: ### "Great Applicant Tracking System!" March 31, 2014 4.5 Pros The team behind The Applicant Manager is very flexible and adaptable to making changes to the program, which benefits their end user, the client, me. There is no need to send in a request and then wait a year for the next update, as they are continually making the program better with new and creative updates. I love the fact that all resumes from applicants who apply for a job or that candidates simply submit are automatically loaded into my system. TAM has saved me countless hours compared to our previous manual program when it comes to applicant tracking, job posting, and candidate searching. They are price-conscious with respect to the monthly fee, and as a boutique firm, we appreciate that. Cons Nothing really, though I wish you could delete candidates (not archive) out of the system for good so the database was not cluttered. That being said, as a Recruiter (one of the services we offer at our consulting company), I wish the system did certain things that would make recruiting easier (it's already very easy with this system). This program is best when used by your standard HR Manager/Recruiting Manager, which the system is designed for. Review Source JG Jasmine G. Talent Acquisition Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love this system" June 28, 2017 5.0 Pros This HR system is great. It is very simple to use but has all of the features necessary. The cost is almost scary being so affordable. Review Source VA Vicki A. HR Manager Mining & Metals Used the software for: Less than 6 months ### "Best Decision Ever" October 20, 2020 5.0 Pros We had been researching ways to finally give applicants an easy method of applying via mobile and our Company website. This truly fit the bill! The ease of implementation, creation, training our managers, and the excellent customer service was amazing. The ability it gives you to track and connect with applicants is one of the best. We are 100% happy with our choice! Cons Nothing at this time - as of now, we have had no issues or "dislikes" Review Source JM Jeanne M. Recruiting Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Job Changer " August 11, 2016 4.5 Pros The best feature(s) is automation. If I can spend my entire day inside of TAM, I would. It's a true database and I love that everything you put into the system, you can pull out with a report. The days of receiving a resume via e-mail and saving it on your computer are over. That process was so time consuming. Getting back to automation, the template e-mails that you can send out with the click of one button is amazing and you can create your own. No more typing e-mails. It has cut more than half my time in a day. I would welcome someone to call me on the phone so I can explain in further detail. Cons No really anything and if I did have a few things they probably could be fixed or already exist as TAM has so many features that I have not even had time to explore yet. Review Source KN Karen N. Recruiter Management Consulting Used the software for: 6-12 months ### "Great ATS!" January 26, 2018 5.0 Pros TAM is extremely easy to use and intuitive. I was able to easily create what I needed without having to consult the user's manual all the time. Great workflow and organization of the product. Everything you need is on one page. Very easy to import resumes, open jobs and move people through the workflow process. Also you can totally customize what is most important to you. Review Source ML Mark L. Director of Marketing Banking Used the software for: 2+ years ### "Terrific recruiting and collaboration tool" December 3, 2015 5.0 Pros Great value that enables any company to immediately and simply implement a professional recruiting presence on their own website, collect all relevant information automatically, including cover letters, resumes, and questionnaires, and then collaborate among all stakeholders during the interviewing process. Cons Nothing I can think of. The pricing is a bargain, their service has been excellent, and the product is a snap to use. Review Source BG Bill G. Recruiting Manager Used the software for: 1-2 years ### "A fantastic Applicant Tracking tool, with top-notch service " December 7, 2015 5.0 Pros Easy to use and the customer service is fantastic. We get quick and full responses from the company and they ensure our questions are answered. Cons Nothing to date. It does not have all of the bells and whistles, but we don't need it to. We hire an estimated 150 people per year and have not had any problems. Review Source MD Mike D. Director of Interactive Services Media Production Used the software for: Less than 6 months ### "TAM makes managing numerous applicants easy" September 10, 2018 5.0 There are many software providers out there that work. But few that have the commitment and backing from their people that make you feel like you have an actual partner in HR. Not just a piece of technology. Pros The ability to easily see all associated documents per candidate is very helpful. You can easily switch between applicants and document any notes along the entire application process. With permission levels you can collaborate with numerous members of your organization and ensure that everyone has just the visibility they need. Cons Little bit of a learning curve but their support is second to none and had my inquiries answered in less than 12 hours. Review Source DN Dori N. CEO Staffing and Recruiting Used the software for: Less than 6 months ### "The Applicant Manager is a great Applicant Tracking System" February 3, 2016 5.0 Pros I launched a new company two months ago and I was looking for an Applicant Tracking System that would meet everything I was looking for. Having worked with many Applicant Tracking Systems in the past, I found that many of them could not or would not support a small to medium sized company. It was during my search for an ATS that one of my former co-workers referred me to The Applicant Manager. From the time I made my first call, the overview of the product and the final implementation of the system, I knew this was one of the best Applicant Tracking Systems I have ever worked with. The Applicant Manager is truly intuitive and user friendly and easy to navigate. And, the people who work there are also great.. There is a saying... No one cares what you know, until you know that they care....This truly describes the entire team at The Applicant Manager.. Cons This is a great product and there is nothing about it not to like. Review Source LP Leo P. President Staffing and Recruiting Used the software for: 1-2 years ### "Great customer service" August 28, 2015 4.5 Pros The customer service is very responsive and consistently follows up to ensure any questions/concerns were addressed. Cons Navigation through the different screens can be clunky until you get used to them. Review Source CS Cathy S. Computer Software Used the software for: ### "Fantastic ATS for small or medium business!" October 15, 2014 4.5 Pros It's very user-friendly, with easy customization, free postings, and an attractive personalized career page. It's easy to integrate to websites and has an internal portal. They have exceptional customer service from HR/Recruiting experts! It's excellent for employer branding, pipeline building, and skill coding. You're in the driver seat! Cons It's still a young product and a little fish in a big sea of whale competitors (but that, for me, is a good thing!) It's not as robust as I would like in KPI/Metrics tracking. I'm sure those things will become more detailed as our recruiting division continues to evolve and grow. I'm confident TAM ATS will grow along with us seamlessly. Review Source KH Kathy H. Recruiting Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Very happy with it so far" September 28, 2016 4.5 Pros It has been easy to use for both me as the administrator and for the hiring managers who have used it. It has really streamlined our process. The vendor has been extremely helpful and responsive when I've had questions. I evaluated several systems, and felt that TAM would best meet our needs at a reasonable price. We are a small firm and only hire a handful of candidates each year, so I don't need a lot of bells and whistles. TAM is a straightforward system that I can customize to meet my needs. I also liked the low-key sales approach - I never felt pressured or like they were trying to sell me anything I didn't need or want. Cons If I had to find a negative, I suppose it would be that it was a little tricky to get the integration with our website worked out. But TAM was very responsive in helping find a solution quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.