Who Uses This Software?

eCommerce sites with large or complex product catalogs.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $549.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Web Design Solutions
  • www.webshopmanager.com/
  • Founded 2000
  • United States

About Web Shop Manager

Web Shop Manager is the worlds largest eCommerce provider for the automotive industry and other markets with complex product catalogs. With 20 years of direct industry experience, Web Shop Manager has helped hundreds of businesses worldwide. From award winning website design and customer service to sophisticated product data expertise, Web Shop Manager is your eCommerce success partner.


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Web Shop Manager Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Web Shop Manager Reviews Recently Reviewed!


Great customer service and system!

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are working with WSM for 3+ years and they built multiple websites together for the different brands we have.

WSM's customer service is exceptional, all operators are always friendly and helpful. It is easy to reach everybody or if they are unavailable, they always give us a callback right away. The ticket system is easy to use and makes follow up and communication very quick and efficient. Majority of the time the tickets are solved quickly or at least we always receive an update on the project. Their developers' knowledge and willingness to go above and beyond to help us with solutions is exceptional. They were willing to put the extra time and effort to make all our request happen.

The recently redesigned back-end is user-friendly and very easy to use.

Cons: The only area for improvement that I could point out is the lack of focus on Facebook and Google Analytics integration, which they have improved in the past few months.

Overall: We are very satisfied with the WSM team and the service they are providing for us for years. We see how they are continuously improving their team and customer service, as well as their system to keep up with the new technical challenges in e-commerce.

Capterra loader

Web Shop Manager is A+

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Front end speed is excellent. WSM provides all the tools that are necessary to configure the right store front with enough options to make your product presentation and your store front unique. Easy to use back-end for configuring inventory and working with customer sales orders.

Cons: Sales reporting relative to inventory and brands is a challenge, but the WSM Team is working on this to make it a standard report for quick viewing. Our facility could use a little more options for Freight Pricing.

Overall: Web Shop Manager has been a team player with our company from Day 1, from the smallest details to the 30,000-foot view their input and expertise has been without measure. Our online sales have grown significantly, not only with the WSM Platform but also with their professional suggestions and advice.

Service was excellent, now it is poor!!!

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: User and admin friendly, excellent graphics

Cons: Cart has many limitations, customer service was excellent when we first established the site - but now we are IGNORED. The required "open a case file" to report an issue just adds a layer of bureaucracy making things slow down... Right now, none of our inquiry forms have worked for a week, Recaptcha does not work, customers have had trouble creating new accounts... and WSM customer service is non-responsive.

Overall: Very good software but POOR customer service!

Heavenly CMS !

Sep 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Adding and editing products is a breeze. The way the categories are set up is self explanatory and easy to navigate.

Cons: Sometimes I have small issues but not often.

Overall: Love the back end system offered by web shop manager. It makes what would seem like a daunting task quite easy. I am actually surprised how easy it is !

Recommendations to other buyers: Ease of use and functionality are important to us in our business and web shop manager and the team over there deliver in all aspects of both of those requirements.

Perfect for an automotive tuned site

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They know how to design and build a site that caters to the aftermarket sellers. The site does a great job making is easy to buy while being informative to the researcher consumer. Very easy to use the back end and update directly.

Cons: Not the best with plugin apps, but there is always a work around. So really we have never hit a roadblock just had to be creative.

Overall: Over all VERY Happy with WSM and would recommend to others.

Great salesman, bad execution

Aug 08, 2018
4/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Great visual aspect, site looks good from the front end on selection as long as don't use the search engine or make and model setup

Cons: They like through their teeth to get you to sign off and find out how it worked after it's to late. Site doesn't function or work very well. Can't navigate at all

Overall: Horrible nightmare

Great experience working with the WSM team!

Apr 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I recently completed a pretty large project on the Web Shop Manager platform and I had a great experience working with the team. Dale managed the project and did a tremendous job keeping us on time and on budget. I would highly recommend this company to anyone looking for a turn key solution with a high end custom design.