--- title: "Web Shop Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Web Shop Manager Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/123775/Web-Shop-Manager/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Web Shop Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Web Shop Manager ## What is Web Shop Manager? Web Shop Manager is the worlds largest eCommerce provider for the automotive industry and other markets with complex product catalogs. With 20 years of direct industry experience, Web Shop Manager has helped hundreds of businesses worldwide. From award winning website design and customer service to sophisticated product data expertise, Web Shop Manager is your eCommerce success partner. ## What is Web Shop Manager used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Enterprise Search](https://www.capterra.com/enterprise-search-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Web Shop Manager?[Manage this product listing](https://www.g2.com/products/web-shop-manager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Web Shop Manager 4.7 (12) VS. [### Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,764)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (12) Ease Of Use 4.5 (6,246) Value For Money 3.7 (11) Value For Money 4.3 (5,157) Customer Service 3.8 (12) Customer Service 4.3 (4,938) ## Web Shop Manager alternatives [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,819)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [4.5 (1,054)](https://www.capterra.com/p/225601/WooCommerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/225601/WooCommerce/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) [4.6 (3,435)](https://www.capterra.com/p/143461/Squarespace/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143461/Squarespace/) Highest Rated [Stoqui](https://www.capterra.com/p/10037336/Stoqui/) [5.0 (48)](https://www.capterra.com/p/10037336/Stoqui/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037336/Stoqui/) ## FAQs about Web Shop Manager Overview ### Which roles and teams benefit most from Web Shop Manager? Web Shop Manager is most used by business owners, executives, and sales and marketing leaders managing online commerce operations. Owners and presidents oversee store performance and customer orders, while marketing teams support digital promotion and commercial activity. Fixed-operations leaders can coordinate product sales, order handling, and customer-facing web shop processes. Answer based on 12 reviews Overview ### What company size and specific industries is Web Shop Manager built for? Web Shop Manager is designed for eCommerce businesses of any size that manage large or complex product catalogs. It fits online retailers and other digital commerce operations that need support for extensive inventories, varied product data, or complicated catalog structures. Features and Usability ### What are the key features of Web Shop Manager? Web Shop Manager offers eCommerce management, catalog management, shopping cart, order management, and inventory management features. It also includes product data management, promotions management, returns management, CRM, and campaign management, plus templates, integrations, API access, multi-store support, multi-currency, and data security. Pricing ### How much does it cost and what fees or limitations are included? Web Shop Manager starts at $299 per month for the Start plan, which covers up to $300K in additional revenue. The Grow plan is $599 per month for up to $500K, while Scale has custom pricing for $500K and above. A free trial is available. Integrations ### Which third-party tools and platforms does Web Shop Manager integrate with? Web Shop Manager integrates with ShipStation, ShipWorks, SkuVault Core, and Zapier. These integrations cover shipping, order management, inventory control, and app connections through a single platform. Getting Started and Support ### What training and onboarding options does Web Shop Manager offer? Web Shop Manager provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, webinars offer group learning, and documentation gives written reference for self-paced review. Getting Started and Support ### What customer support options does Web Shop Manager offer? Web Shop Manager provides email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live rep support, and chat. User experience details about response speed or helpfulness are not available here, so the support offering is best understood as a broad set of contact and self-service channels. ## Features AI summary Based on 8,724 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Web Shop Manager supports all three features buyers rate most highly: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses maintain their online storefront, protect customer and transaction data, and handle purchases accurately from checkout through fulfillment, allowing teams to run day-to-day eCommerce operations with more control and consistency. Order Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Catalog Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Returns Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold Web Shop Manager 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Faceted Search/Filtering: Faceted Search/Filtering - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitting: Group and package individual but related items as one package set - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shopping Cart: Checkout of online store - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (11) 3.8 Based on 11 reviews ## Pricing Value for money 3.7 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/123775/Web-Shop-Manager/pricing/) Start $299.00 Flat Rate,Per Month It includes: - Analytics & Retargeting - CMS / Catalog / Ecommerce - Coupons & Discounts - Discounts & Coupon Codes - Fedex - Free Sitewide Https and Dedicated SSL - Google Shopping Feed - Google Sitemap XML File - Kount Integrated Fraud Protection (Portfolio) - Products & File Storage - Quote Builder - Real-Time Shipping Quotes - Reporting Tools - Responsive Mobile-First Website - Shipping With USPS - Single-Page Checkout - Staff Accounts - UPS Grow $599.00 Flat Rate,Per Month It includes: - 3rd Party Reviews & Services - Analytics & Retargeting - B2b Functionality - CMS / Catalog / Ecommerce - Coupons & Discounts - Discounts & Coupon Codes - Faceted Search With Part Type Grouping - Fedex - Free Sitewide Https and Dedicated SSL - Gift With Purchase & Rebates - Google Shopping Feed - Google Sitemap XML File - Kount Integrated Fraud Protection - Product Fees & Core Charges - Products & File Storage - Quote Builder - Real-Time Shipping Quotes - Reporting Tools - Responsive Mobile-First Website - Restrict Shipping by State - Shipping With USPS - Single-Page Checkout - Staff Accounts - UPS Scale Contact Vendor for Pricing It includes: - 3rd Party Reviews & Services - Advanced SEO Features - Analytics & Retargeting - B2b Functionality - Cloudflare Managed CDN + Security - CMS / Catalog / Ecommerce - Coupons & Discounts - Custom Order Email Template - Discounts & Coupon Codes - Faceted Search With Part Type Grouping - Fedex - Free Sitewide Https and Dedicated SSL - Gift With Purchase & Rebates - Google Shopping Feed - Google Sitemap XML File - Kount Integrated Fraud Protection (Portfolio) - Product Fees & Core Charges - Products & File Storage - Quote Builder - Real-Time Shipping Quotes - Reporting Tools - Responsive Mobile-First Website - Restrict Shipping by State - RMA Direct From Previous Order - Shipping With USPS - Single-Page Checkout - Staff Accounts - UPS Value for money 3.7 (11) 3.7 Based on 11 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ SkuVault Core](https://www.capterra.com/p/139964/SkuVault/)[ ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (12) 3.8 Based on 12 reviews ## User reviews Overall rating 4.7 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(2) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VF VP, Fixed Operations VP, Fixed Operations Used the software for: 3-5 years ### "Web Shop Manager is A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2018 Web Shop Manager has been a team player with our company from Day 1, from the smallest details to the 30,000-foot view their input and expertise has been without measure. Our online sales have grown significantly, not only with the WSM Platform but also with their professional suggestions and advice. Pros Front end speed is excellent. WSM provides all the tools that are necessary to configure the right store front with enough options to make your product presentation and your store front unique. Easy to use back-end for configuring inventory and working with customer sales orders. Cons Sales reporting relative to inventory and brands is a challenge, but the WSM Team is working on this to make it a standard report for quick viewing. Our facility could use a little more options for Freight Pricing. OW Owner Owner Used the software for: Less than 1 year ### "Great to deal with start to finish!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2019 Overall I am thankful I went with Webshop Manager I just wish I would have made the switch years ago as it would have saved me money and frustration. Pros The back end of the site is easy to use and user friendly. The staff was very detailed & organized along the whole process from start to finish. The staff was very knowledgeable and helped us learn the product along the build out. Cons Quite the learning curve to understand the CSV file loading. CE CEO CEO Used the software for: 3-5 years ### ""Watch out" - This Platform could put you out of business!" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 18, 2020 To get our company launched and live in a short period of time it was great. For the first year things were great but after your there for one year here comes the pain. They tripled our monthly fee and the service went down the toilet. For a new business that is not even profitable for the first 4 to 5 years this is devastating. They literally almost put us out of business and when their in charge of your server and site they have your hands tied. Pay or they will shut you down. Thank god we saw this coming so hired several developers and built a Magento 2 site on the side. We are now far away from WSM and own our own server. No one can ever threaten to shut our website down and put us out of business. My advise is if you can afford to pay triple the price you are quoted after one year and don't need tech support then this company is for you. If your a new E-commerce business "Stay far away from WSM unless you have very very deep pockets and don't need good support" Pros It was easy to use and our site was up and running in about 6 weeks. Cons Support Issues some took months to get resolved and some never resolved. DM Digital Marketing Manager Digital Marketing Manager Used the software for: 3-5 years ### "Great customer service and system! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2018 We are very satisfied with the WSM team and the service they are providing for us for years. We see how they are continuously improving their team and customer service, as well as their system to keep up with the new technical challenges in e-commerce. Pros We are working with WSM for 3+ years and they built multiple websites together for the different brands we have. WSM's customer service is exceptional, all operators are always friendly and helpful. It is easy to reach everybody or if they are unavailable, they always give us a callback right away. The ticket system is easy to use and makes follow up and communication very quick and efficient. Majority of the time the tickets are solved quickly or at least we always receive an update on the project. Their developers' knowledge and willingness to go above and beyond to help us with solutions is exceptional. They were willing to put the extra time and effort to make all our request happen. The recently redesigned back-end is user-friendly and very easy to use. Cons The only area for improvement that I could point out is the lack of focus on Facebook and Google Analytics integration, which they have improved in the past few months. RM Responsable marketing commercial chez Global Nettech Responsable marketing commercial chez Global Nettech Used the software for: 1-3 years ### "My review Web Shop Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 6, 2023 I highly recommend this e-commerce tool Pros I had a little trouble understanding E-commerce but thanks to this nice software I understood everything in just a few days and I started to exploit it, I thank the developers Cons If I had ever discovered a few that I don't like I would say it OW Owner Owner Used the software for: 3-5 years ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2019 Excellent experience! Pros Customer service does not get any better in my experience! These guys take all the hassle, stress and BS out of running an e-store….highly recommended! Also, SEO is VERY effective if used properly. Cons No complaints at all, the software functions as advertised. OW Owner Owner Used the software for: 3-5 years ### "Service was excellent, now it is poor!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 20, 2018 Very good software but POOR customer service! Pros User and admin friendly, excellent graphics Cons Cart has many limitations, customer service was excellent when we first established the site - but now we are IGNORED. The required "open a case file" to report an issue just adds a layer of bureaucracy making things slow down... Right now, none of our inquiry forms have worked for a week, Recaptcha does not work, customers have had trouble creating new accounts... and WSM customer service is non-responsive. OW Owner Owner Used the software for: Less than 1 year ### "Outstanding Support and Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2019 The team was incredibly helpful and patient with any of our needs or problems. They've put countless hours of work into our website and we couldn't be more satisfied with their performance and support as well as the results of our site. Pros 1\. Professional and helpful team 2. Patience 3. Support 4. Productivity 5. Great attitude 6. Commitment 7. Skill Cons No complaints for the team at Web Shop Manager. OW Owner Owner Used the software for: 1-3 years ### "Heavenly CMS !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2017 Love the back end system offered by web shop manager. It makes what would seem like a daunting task quite easy. I am actually surprised how easy it is ! Pros Adding and editing products is a breeze. The way the categories are set up is self explanatory and easy to navigate. Cons Sometimes I have small issues but not often. VS VP sales & marketing VP sales & marketing Used the software for: Less than 1 year ### "Perfect for an automotive tuned site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2018 Over all VERY Happy with WSM and would recommend to others. Pros They know how to design and build a site that caters to the aftermarket sellers. The site does a great job making is easy to buy while being informative to the researcher consumer. Very easy to use the back end and update directly. Cons Not the best with plugin apps, but there is always a work around. So really we have never hit a roadblock just had to be creative. [View all Reviews](https://www.capterra.com/p/123775/Web-Shop-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.