--- title: "Web Shop Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Web Shop Manager Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/123775/Web-Shop-Manager/" page_type: "product" language: "en" --- # Web Shop Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Web Shop Manager ## What is Web Shop Manager? Web Shop Manager is the worlds largest eCommerce provider for the automotive industry and other markets with complex product catalogs. With 20 years of direct industry experience, Web Shop Manager has helped hundreds of businesses worldwide. From award winning website design and customer service to sophisticated product data expertise, Web Shop Manager is your eCommerce success partner. ## What is Web Shop Manager used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Enterprise Search](https://www.capterra.com/enterprise-search-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Web Shop Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.webshopmanager.com/&name=Web Shop Manager) ## Web Shop Manager Overview Updated September 2026 AI summary Web Shop Manager provides midsize and small businesses with a cloud-based platform for managing eCommerce operations, including website management, catalog and inventory control, order processing, and data security. It offers tools for promotions, CRM, SEO, and multi-store or multi-currency support, making it suitable for companies handling large or complex product catalogs and requiring flexible integrations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Web Shop Manager 4.7 (12) VS. [4.7 (24,195)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (12) Ease Of Use 4.6 (110) Value For Money 3.7 (11) Value For Money 4.5 (106) Customer Service 3.8 (12) Customer Service 4.4 (107) ## Web Shop Manager alternatives [4.7 (25)](https://www.capterra.com/p/172500/AddSearch/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (2,946)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (195)](https://www.capterra.com/p/143513/LearnWorlds/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/123775/Web-Shop-Manager/alternatives/) ## FAQs about Web Shop Manager Overview ### Which roles and teams benefit most from Web Shop Manager? Web Shop Manager is most used by business owners, executives, and marketing leaders who manage online sales performance. Owners and presidents rely on it to oversee storefront operations and revenue, while marketing and sales teams use it to manage promotions, customer acquisition, and ecommerce workflows that support growth. Answer based on 12 reviews Overview ### What company size and specific industries is Web Shop Manager built for? Web Shop Manager is designed for eCommerce businesses with large or complex product catalogs, making it a fit for small, mid-sized, or larger online retailers that need to manage many products and varied inventory structures. Features and Usability ### What are the key features of Web Shop Manager? Web Shop Manager offers ecommerce management features including catalog management, product data management, inventory management, order management, and shopping cart functions. It also includes CRM, campaign management, promotions management, returns management, and SEO management, plus data security, API access, multi-store support, multi-currency, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Web Shop Manager starts at $299 per month for the Start plan, which covers additional revenue up to $300K. The Grow plan costs $599 per month for up to $500K. Scale has no listed price and requires contact for pricing. A free trial is available. Integrations ### Which third-party tools and platforms does Web Shop Manager integrate with? Web Shop Manager connects natively to ShipStation, ShipWorks, SkuVault Core, and Zapier for shipping, order management, inventory, and broader app connectivity. Getting Started and Support ### What training and onboarding options does Web Shop Manager offer? Web Shop Manager provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, webinars present scheduled product information, and documentation offers written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does Web Shop Manager offer? Web Shop Manager provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback about support is available here, so user experience insights such as response speed, helpfulness, or common frustrations cannot be assessed from the provided catalog data. ## Features AI summary Based on 8,654 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**48%** of reviewers rated this feature as critical) - **Data Security** (**55%**) - **Order Management** (**47%**) Web Shop Manager supports all three of the features reviewers rate most important: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses maintain their online storefront, protect customer and transaction data, and handle orders efficiently, allowing teams to deliver a reliable buying experience from browsing through fulfillment. Order Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Catalog Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Returns Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold Web Shop Manager 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Faceted Search/Filtering: Faceted Search/Filtering - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitting: Group and package individual but related items as one package set - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shopping Cart: Checkout of online store - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (11) 3.8 Based on 11 reviews ## Pricing Value for money 3.7 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/123775/Web-Shop-Manager/pricing/) Start $299.00 Flat Rate,Per Month It includes: - Analytics & Retargeting - CMS / Catalog / Ecommerce - Coupons & Discounts - Discounts & Coupon Codes - Fedex - Free Sitewide Https and Dedicated SSL - Google Shopping Feed - Google Sitemap XML File - Kount Integrated Fraud Protection (Portfolio) - Products & File Storage - Quote Builder - Real-Time Shipping Quotes - Reporting Tools - Responsive Mobile-First Website - Shipping With USPS - Single-Page Checkout - Staff Accounts - UPS Grow $599.00 Flat Rate,Per Month It includes: - 3rd Party Reviews & Services - Analytics & Retargeting - B2b Functionality - CMS / Catalog / Ecommerce - Coupons & Discounts - Discounts & Coupon Codes - Faceted Search With Part Type Grouping - Fedex - Free Sitewide Https and Dedicated SSL - Gift With Purchase & Rebates - Google Shopping Feed - Google Sitemap XML File - Kount Integrated Fraud Protection - Product Fees & Core Charges - Products & File Storage - Quote Builder - Real-Time Shipping Quotes - Reporting Tools - Responsive Mobile-First Website - Restrict Shipping by State - Shipping With USPS - Single-Page Checkout - Staff Accounts - UPS Scale Contact Vendor for Pricing It includes: - 3rd Party Reviews & Services - Advanced SEO Features - Analytics & Retargeting - B2b Functionality - Cloudflare Managed CDN + Security - CMS / Catalog / Ecommerce - Coupons & Discounts - Custom Order Email Template - Discounts & Coupon Codes - Faceted Search With Part Type Grouping - Fedex - Free Sitewide Https and Dedicated SSL - Gift With Purchase & Rebates - Google Shopping Feed - Google Sitemap XML File - Kount Integrated Fraud Protection (Portfolio) - Product Fees & Core Charges - Products & File Storage - Quote Builder - Real-Time Shipping Quotes - Reporting Tools - Responsive Mobile-First Website - Restrict Shipping by State - RMA Direct From Previous Order - Shipping With USPS - Single-Page Checkout - Staff Accounts - UPS Value for money 3.7 (11) 3.7 Based on 11 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ SkuVault Core](https://www.capterra.com/p/139964/SkuVault/)[ ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (12) 3.8 Based on 12 reviews ## User reviews Overall rating 4.7 Based on 12 reviews Filter by rating 5(9) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AO Amadou O. Responsable marketing commercial chez Global Nettech Internet ### "My review Web Shop Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 1, 2023 I highly recommend this e-commerce tool Pros I had a little trouble understanding E-commerce but thanks to this nice software I understood everything in just a few days and I started to exploit it, I thank the developers Cons If I had ever discovered a few that I don't like I would say it Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Phil G. CEO Automotive ### ""Watch out" - This Platform could put you out of business!" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2020 To get our company launched and live in a short period of time it was great. For the first year things were great but after your there for one year here comes the pain. They tripled our monthly fee and the service went down the toilet. For a new business that is not even profitable for the first 4 to 5 years this is devastating. They literally almost put us out of business and when their in charge of your server and site they have your hands tied. Pay or they will shut you down. Thank god we saw this coming so hired several developers and built a Magento 2 site on the side. We are now far away from WSM and own our own server. No one can ever threaten to shut our website down and put us out of business. My advise is if you can afford to pay triple the price you are quoted after one year and don't need tech support then this company is for you. If your a new E-commerce business "Stay far away from WSM unless you have very very deep pockets and don't need good support" Pros It was easy to use and our site was up and running in about 6 weeks. Cons Support Issues some took months to get resolved and some never resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Todd W. Owner Automotive ### "Outstanding Support and Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 The team was incredibly helpful and patient with any of our needs or problems. They've put countless hours of work into our website and we couldn't be more satisfied with their performance and support as well as the results of our site. Pros 1\. Professional and helpful team 2. Patience 3. Support 4. Productivity 5. Great attitude 6. Commitment 7. Skill Cons No complaints for the team at Web Shop Manager. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Michael W. Owner Automotive ### "Great to deal with start to finish!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 2, 2019 Overall I am thankful I went with Webshop Manager I just wish I would have made the switch years ago as it would have saved me money and frustration. Pros The back end of the site is easy to use and user friendly. The staff was very detailed & organized along the whole process from start to finish. The staff was very knowledgeable and helped us learn the product along the build out. Cons Quite the learning curve to understand the CSV file loading. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I made the switch as I saw their client list and the sites they had built were very easy to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Darren M. Owner Automotive ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2019 Excellent experience! Pros Customer service does not get any better in my experience! These guys take all the hassle, stress and BS out of running an e-store….highly recommended! Also, SEO is VERY effective if used properly. Cons No complaints at all, the software functions as advertised. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicky F. VP, Fixed Operations Automotive ### "Web Shop Manager is A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2018 Web Shop Manager has been a team player with our company from Day 1, from the smallest details to the 30,000-foot view their input and expertise has been without measure. Our online sales have grown significantly, not only with the WSM Platform but also with their professional suggestions and advice. Pros Front end speed is excellent. WSM provides all the tools that are necessary to configure the right store front with enough options to make your product presentation and your store front unique. Easy to use back-end for configuring inventory and working with customer sales orders. Cons Sales reporting relative to inventory and brands is a challenge, but the WSM Team is working on this to make it a standard report for quick viewing. Our facility could use a little more options for Freight Pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jake P. VP sales & marketing Automotive ### "Perfect for an automotive tuned site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2018 Over all VERY Happy with WSM and would recommend to others. Pros They know how to design and build a site that caters to the aftermarket sellers. The site does a great job making is easy to buy while being informative to the researcher consumer. Very easy to use the back end and update directly. Cons Not the best with plugin apps, but there is always a work around. So really we have never hit a roadblock just had to be creative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED ESTER D. Digital Marketing Manager Automotive ### "Great customer service and system! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 8, 2018 We are very satisfied with the WSM team and the service they are providing for us for years. We see how they are continuously improving their team and customer service, as well as their system to keep up with the new technical challenges in e-commerce. Pros We are working with WSM for 3+ years and they built multiple websites together for the different brands we have. WSM's customer service is exceptional, all operators are always friendly and helpful. It is easy to reach everybody or if they are unavailable, they always give us a callback right away. The ticket system is easy to use and makes follow up and communication very quick and efficient. Majority of the time the tickets are solved quickly or at least we always receive an update on the project. Their developers' knowledge and willingness to go above and beyond to help us with solutions is exceptional. They were willing to put the extra time and effort to make all our request happen. The recently redesigned back-end is user-friendly and very easy to use. Cons The only area for improvement that I could point out is the lack of focus on Facebook and Google Analytics integration, which they have improved in the past few months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Joseph W. Owner Automotive ### "Service was excellent, now it is poor!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 18, 2018 Very good software but POOR customer service! Pros User and admin friendly, excellent graphics Cons Cart has many limitations, customer service was excellent when we first established the site - but now we are IGNORED. The required "open a case file" to report an issue just adds a layer of bureaucracy making things slow down... Right now, none of our inquiry forms have worked for a week, Recaptcha does not work, customers have had trouble creating new accounts... and WSM customer service is non-responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Darrell B. Owner Automotive ### "Great salesman, bad execution" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 8, 2018 Horrible nightmare Pros Great visual aspect, site looks good from the front end on selection as long as don't use the search engine or make and model setup Cons They like through their teeth to get you to sign off and find out how it worked after it's to late. Site doesn't function or work very well. Can't navigate at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/123775/Web-Shop-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.