# Page 16 | Fishbowl Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Fishbowl the right Inventory Management solution for you? Explore 1087 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123794/Fishbowl/reviews

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Fishbowl

4.2 (1087)

[View alternatives](https://www.capterra.com/p/123794/Fishbowl/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Fishbowl

## Showing most helpful reviews

Showing 376-400 of 1087 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CA

Cherie A.  
Client Relations Manager  
Medical Devices  
Used the software for: 1-2 years

### "Poor Customer Service!"

November 30, 2022

2.0

We wish we would have purchased this ERP software from another company. Buyer beware!

Pros

The software is basic at best. We should have done more due diligence before purchasing.

Cons

I am writing this review solely on the poor customer service we received once our initial onboarding was done. You can never get a live person when you call the company, voicemails, and emails to your account manager are never returned, and it took calling technical support and having them reach out to my account manager to get him to finally contact me. My issue is still not resolved.

Review Source

MJJ

Mary Jo J.  
Sales  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Sales"

September 22, 2022

3.0

dealing with it

Pros

Calendar is nice and the custom boxes for sales, picking, ect....

Cons

Reports need to be improved. They do not add up total sales figures on gross sales by salesperson, you have to grab a calculator. Statements, orders, backorders all need to be by salesperson. No way to run 30/60/90 day accounting report

Review Source

Annette W.  
Professional Photographer  
Building Materials  
Used the software for: 2+ years

### "Fishbowl Review"

February 13, 2019

5.0

I've been using Fishbowl now for a year, and it has made a big difference in business operation. Whenever I run into problems their support team is right on it to help me. Very easy to intergrate with my online store and other selling sites.

Pros

Fishbowl is easy to use and affordable. Outstanding customer support.

Cons

There really isn't anything I don't like about Fishbowl. It's been a great software for our company.

Review Source

Response from Fishbowl

January 31, 2022

Thank you so much for leaving this review, Annette. We are glad to hear that Fishbowl has been a useful tool for your business.

CT

Christy T.  
Customer Support Specialist  
Food Production  
Used the software for: 2+ years

### "Cavalor Review"

April 26, 2022

5.0

Inventory is a big solution. We are now upgrading our business to the scan guns which helps with efficiency

Pros

Very easy to use and train new employees

Cons

The ability to modify orders easily. Often times you have to undo an entire order to fix something. Very time consuming

Review Source

AM

Amanda M.  
Operations Supervisor  
Oil & Energy  
Used the software for: Less than 6 months

### "NEWMANS VALVE"

April 2, 2024

5.0

Pros

Has all if not more features than Quickbooks.

Cons

The function for sales to see what is on hand, on order, allocated etc on one screen without having to click into each item

Review Source

JB

Jarod B.  
Owner  
Retail  
Used the software for: 2+ years

### "Fishbowl"

June 18, 2022

4.0

Pros

Ease of use. Seem to make updates from requested ideas.

Cons

They don't currently have an online version, only through hosted.

Alternatives considered

[Agiliron](https://www.capterra.com/p/155321/Agiliron/)

Reason for choosing Fishbowl

Agiliron support is horrible. Worst company I have ever dealt with.

Review Source

CE

Carl E.  
  
  
Used the software for:

### "RUN AWAY FROM FISHBOWL AS FAST AS YOU CAN"

November 10, 2014

1.0

We have been working with fishbowl for well over 2 years now. We have had tons of issues from slow performance, to the software just crashing, to upgrades not working right. The most recent upgrade made it so every thing we did took 4 mins to respond. Fishbowl took about 4 hours just to get back to us because the customer service is the worst ever. Then they blamed it on us and our environment until I told them to take our file and try it on their end. They then said there was a bug with the software. They took awhile to figure it out and promised us an update later that night. After being at work late with others trying to get through our work there was still no update. I called the next morning (about 20 times) with no answer. When I got someone to call me back (after emailing some vp with threat of legal action) they said the update was up the night before (lies as I had checked at least 15 times). Then I was told they were not answering the phone because they were having a party to celebrate the patch which "fixed" our issue. After we got it updated the issues was better but still there. The patch also broke our ODBC connection which we needed to do just to integrate because they claim it works with quickbooks but really doesn't. Then we had to spend more money on redoing a custom report that no longer worked. The list goes on and on with all the other problems we have had and workarounds we have created. We are a growing company and inquired about new users. Beware after the initial purchase any new users will cost you about 2k each. I have never seen such horrible customer support and such a badly designed piece of software. They do one thing well and that is sell you a bunch of lies until your in to deep and just say we are going with it and maybe it will get better. Please Please do yourself a favor and find something else. Even if you pay 5 times as much for a custom inventory program in the long run you will save. The loss of money and time spent fighting this crappy software is unreal. Oh and the compensation they offered for us being down a day and half was 2 hours of training which we haven't even gone through our initial training package because the staff has no clue how to use their product. I knew more after playing around with it for 5mins than our training did and we paid for him to fly out and do an in house training.

Review Source

TW

Tiffany W.  
Executive Admin  
Alternative Medicine  
Used the software for: 1-2 years

### "Does its job"

June 15, 2022

5.0

Overall has some bugs, but pretty user friendly.

Pros

Once you figure out one portion the rest of the learning is pretty fast. I like that different application all work relatively the same.

Cons

Crashes quite often for us. Also, the setup and getting everything the way the system needs was a little difficult, but once you finally get everything right its pretty smooth sailing.

Review Source

JM

Joshua M.  
Human Resources  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Good Software "

December 26, 2023

4.0

Pros

Fishbowl is easy to use. It kept a very good inventory of all of our goods which we had in our shop.

Cons

Fishbowl was unable to connect with shipping software, such as UPS Worldship, pirateship, etc. thisnmade for a less than enjoyable experience.

Review Source

BW

Bo W.  
IT Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Essentially no support unless you complain to your sales rep"

May 19, 2017

3.0

If you are going to charge this much for a product it should look like it was made in this century, it should have all of the modern data interchange features expected from a modern application, and support should be fantastic. We have started looking at alternatives and will NOT be renewing.

Pros

Decent product. The interface is a little dated, and some standard thing you would expect in functionality are missing or difficult to use. But, overall, it is a decent product if your goal is to have an inventory and order management system that integrates with Quickbooks.

Cons

You will get no support unless you complain. We just updated our license, paid for a year of support. Still waiting 48 hours later for a call back from support. This is normal. When you do get the support you will most likely start with the lowest level support and have to either speak to the real support people through an intermediary or have to wait another day or two for the next level of support to call you back. Repeat that process until you finally get to someone who knows what they are talking about. Support this expensive should be fantastic. Instead, I am not certain what they could do to make this any worse.

Review Source

JL

Jennifer L.  
FInancial Manager  
Civil Engineering  
Used the software for: Less than 6 months

### "BEWARE License is Non-Transferrable- 30 day Cancellation"

February 10, 2021

1.0

The system was very hard to follow and the initial integration was a nightmare. We had no customer service to help push us forward with a go live date and further onsite training was denied. This product was intended to be utilized with FishBowl GO however we were unable to see current quantity counts from any mobile or handheld device. The product is deceiving and lacks functionality for the processes we utilized for our company. They were unable to tailor the product to our needs even though they sold us on that in the beginning. In the end this product was not for our company We spent $36,000 which cannot be returned nor can the license be transferred to another buyer. Please check the returns and payments section. You have 30 days to return but your setup and training surpass this benchmark making it impossible to trial or return this product.

Pros

What sold me on the product was its integration with QuickBooks.

Cons

BEWARE License is Non-Transferrable- 30 day Cancellation

Switched from

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

Ease of Use and Overall Functionality. Cloud Based, Month to Month fee and no obligation. Cancel anytime.

Review Source

VR

Verified Reviewer  
Human Resources and Information Technology  
Machinery  
Used the software for: 2+ years

### "Overall we have had a very good experience with Fishbowl, easy start up and easy to use."

October 6, 2017

4.0

Pros

It is very easy to use and get started and running...great interface to Quickbooks! We have been able to easily use the FB for our production environment and use it way beyond just for inventory!

Cons

The reporting...the inability to create ad hoc reports without knowing SQL. Reports are very difficult to customize without help from a FB. It is also limited on the scheduling in a manufacturing environment.

Review Source

JH

Josiah H.  
Supply Chain Coordinator  
Automotive  
Used the software for: 1-2 years

### "Ideal small business inventory software."

March 28, 2022

5.0

We are able to stay on top of inventory management and data, which allows us to stay ahead of our supply chain challenges.

Pros

Fishbowl is strong in the inventory management area, which compliments our Quickbooks accounting software nicely. Really, the fact that they work well together is what adds a lot of value.

Cons

There are some things we need to do to force the software to work as a standalone inventory system, that we wouldn't necessarily need to do if we used it for more than that. The fact that it has the flexibility to be used this way is nice, but these little hacks are what I like least about the program.

Review Source

aG

andrew G.  
shipping director  
Food & Beverages  
Used the software for: 2+ years

### "Fishbowl for Manufacturing "

May 11, 2022

5.0

Pros

Ease of use and ability to control all aspects of our products, from manufacturing to packaging to shipping out.

Cons

It can be overwhelming with all the options when beginning use, but support is super helpful and there are tons of tools to help you learn.

Review Source

RG

Robyn G.  
Materials Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Time saver"

May 23, 2022

4.0

I'm still learning about all the advantages, but as a Materials Manager it is an invaluable tool.

Pros

Mining the data for sales reports, helps with forecasting. Fishbowl is a big time saver for creating Sales Orders and shipping pack lists

Cons

I don't like that most of the sales reports rely on when the sales orders are shipped versus when they ordered

Review Source

PS

Paul S.  
President  
Wholesale  
Used the software for: 2+ years

### "Fishbowl a Success for us! "

May 9, 2022

5.0

The more team members we add, the easier it's getting as the established team can easily teach them. We recommend it!

Pros

Inventory management and quick order entry.

Cons

The client kept hanging up and we'd have to restart. This last update, this has been addressed! So good.

Review Source

MP

Marc P.  
President  
Retail  
Used the software for: 1-2 years

### "Support was very good"

May 18, 2022

4.0

Inventory management that ties to our accounting software

Pros

We had a problem with the software that we were unable to fix ourselves. Their early hours allowed me to get them on the phone, troubleshoot, and solve the problem in a way that we were not aware existed.

Cons

It would be nice if they had extended support hours.

Review Source

SW

Shelly W.  
Internal Coordinator  
Automotive  
Used the software for: 2+ years

### "Fishbowl is Worth it!!"

May 23, 2022

4.0

This software was easy to implement and has been very easy to use.

Pros

We very much enjoy the manufacturing module that has been added. This has added tremendous value to the Fishbowl Software

Cons

Fishbowl lacks upgrades to the system and customization. Also the custom reports needed per company are rather expensive. We should be able to create our own reports and save them.

Review Source

MB

Michael B.  
Purchasing Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Fishbowl in review"

May 16, 2022

5.0

Pros

Fishbowl was easy to integrate for our business.

Cons

I feel that, at least one, of the reports should have already been part of the system and not something we had to purchase.

Review Source

CC

Christy C.  
Owner  
Retail  
Used the software for: 6-12 months

### "Using Fishbowl for a year"

July 18, 2016

5.0

I've been using Fishbowl for the past year. I bought it for a few reasons. One of the biggest reasons for me was because it can allow me to save credit card information for clients who continually order through our company. Another reason I liked it, is because I could place orders from anywhere using one of the plug ins. But the biggest reason I purchased it is because of it's accuracy in inventory, and because of the depth of the software features, I know that when I expand and have more than one location, a warehouse full of vases, ribbon, and potentially open a wholesale location for a facet of the industry in addition to the flowers, I'm not going to outgrow the software. I'm not even using all the features right now, but I can't wait until my small flower shop is big enough to have 3-4 locations, and use the reorder points! I know that sounds silly, but the software has been so nice because I can scale it for what I need now, and grow into it. And it's PAID for. That always feels nice :)

Pros

Encrypted credit card capture to charge recurring clients Stores pictures of the products that we sell Easy to add parts and products Lots and lots and lots of reports--- I don't think I've even opened half of them yet! I like how many features it has even though I don't use them all... it makes me think "When I get that far, then I can use this software to {fill in the blank} it's nice to know I literally have no limitations

Cons

I haven't found anything yet!

Review Source

DD

Dehnis D.  
Buyer  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Initial Review of Fishbowl"

March 21, 2024

3.0

Using Fishbowl has been a big learning curve in understanding how to process certain aspects in difference Modules. I wish we had more in-depth training that relates to our job function.

Pros

It is fairly simple to use. The interface and layout make it easy to navigate through.

Cons

I do not like I am unable to undo certain aspects of a process. For example, you cannot un-cancel a Sales Order or un-fulfill a Work Order.

Review Source

RM

Rosa M.  
Technical Services Coordinator  
Food & Beverages  
Used the software for: 2+ years

### "Excellent Customer Service"

March 11, 2022

5.0

The customer service Fishbowl provides has been a great experience. They understand our process and go out their way to give us the help we need.

Pros

It's user friendly and and its ability to grow with the company.

Cons

The inability to track types of changes made automaticlly.

Alternatives considered

[Aptean Food & Beverage ERP JustFood Edition](https://www.capterra.com/p/220409/JustFoodERP/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Fishbowl

We felt Fishbowl could accomplish what we needed just as well as other products and at a reasonable price.

Review Source

MA

Marla A.  
Owner/COO  
  
Used the software for: 2+ years

### "Super satisfied with the Support I receive - Yeah Eastern Team!"

December 6, 2017

5.0

Pros

Fishbowl software allows my company to always be in the know of our inventory position. It is EASY to learn and easy to use. This week I am adding 7 more users and having All my "on-the-road" salesmen use FISHBOWL directly. For Sales processing, for Inventory stocking orders, for Creating customers etc... Its that easy to use!! A big shout out to my EASTERN Support team for the great support through CHAT, and to Jordan Boyce as he currently has been really taking care of my issues for my immediate upgrading of my use with Fishbowl. Adding FISHBOWL HOSTING to my affiliation with FB to secure that my Mobile Salesmen are using a STABLE environment!

Cons

Some REPORTS are not in the nicest format, nor have the best "filters" to navigate. As well Little features \[like spell check in email body templates\] are missing, but Fishbowl does often upgrade their platform with new releases which often has these fixes.

Review Source

GV

Gerrit V.  
Senior Business Analyst  
Consumer Goods  
Used the software for: 2+ years

### "Very Basic WMS. Good for small businesses"

June 17, 2020

3.0

Great starter WMS for small businesses who understand basic Warehouse procedures. However, it is not scale-able for companies looking for a product to grow into. Not a great support staff either.

Pros

The product was very easy to use and learn. The modules are sensible and easy to navigate. It is easy to import existing location and inventory data into the system. You can be up and running in about 1 hour.

Cons

You have to pay for custom reports to be created. I also did not enjoy the data being housed in an onsite server. Also Fishbowl Go (the mobile version of the software) was not rolled out well at all and had a multitude of bugs. Customer service was not helpful or attentive.

Reason for choosing Fishbowl

It was a cheaper product made by a local company that could get the job done.

Review Source

RR

Richard R.  
Controller  
Medical Devices  
Used the software for: Less than 6 months

### "Start-up"

May 11, 2022

4.0

It has been a tough couple of months, but we are getting to know the software

Pros

Training and Support, knowing you can call someone if you have a problem

Cons

Set-up, if you forget a step you end-up almost starting from scratch

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Fishbowl

Cost

Switched from

[DBA Manufacturing](https://www.capterra.com/p/27034/DBA-Manufacturing/)

Modernization

Review Source

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