Who Uses This Software?

SmartRecruiters serves customers globally in 21 languages. From the large enterprise to the small business looking for its first recruiting system, SmartRecruiters helps drive amazing hiring results.


Average Ratings

108 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SmartRecruiters
  • www.smartrecruiters.com
  • Founded 2010
  • United States

About SmartRecruiters

Best for internal recruiting teams in organizations with 250+ employees. SmartRecruiters is a Talent Acquisition Suite with full functionality for recruiting and hiring. Eliminate tedious manual data entry, automate processes so there's no need to chase interviewers down to get feedback, and make sure all relevant information is available in one system. Give your recruiters day-to-day efficiency to focus more strategically on finding, engaging, and hiring the very best talent.


SmartRecruiters Features

  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal

SmartRecruiters Reviews Recently Reviewed!


Capterra loader

Smart Recruiters is, as a whole, a fantastic company/software. That sums in my thoughts.

Mar 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The BEST piece about this software is the fact that new features (taken from the community of SR users) are constantly being developed and we get monthly releases. Obviously, the user interface is very intuitive and easy to teach new managers. We just completely overhauled our entire Recruiting process, and the easiest part of that herculean effort was changing the process in SR.

Cons: Notifications are kind of a bugger. There's a feature that allows constant notifications, but the only person that can get those constant notification is the hiring manager. Why not the Recruiter too? Recruiters at my company live in this system day in and day out, hiring managers hop in and out as needed, so we're the ones that need the notification (along with the hiring managers).

Overall: The intuitiveness /usability of the system is a huge benefit. We're able to move candidates through the process very easily. A complaint though, the included job aggregators are pretty irrelevant

ATS that allows you to keep on track with your hiring at ease

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can manage all of my hiring projects in one place, different levels of collaboration, integration with a huge variaties of job boards, easily customisable. you can create all types of templates for different flows from rejection emails, to offer emails. integrates with other systems like video interviews or assessments which creates a smooth and easy flow.

they are now introducing a new feature - an AI assistant and that should be a massive addition to the functionality - the system will now be able match your JD with the most suitable candidates

Cons: it might feel a bit overwhelming with a lot of features that you don't necessarily use. there's lots of functionality which is great for bigger companies but which I personally don't use and they sometimes slow me down, though I totally understand the necessity of those.

I'm lacking notifications to respond to the candidates if I haven't been in touch with them for a while

Overall: all recruitment processes kept in one place

Great value!

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: When I discovered SmartRecruiters I worked for a smaller mom and pop business. We didn't have a prior application tracking system. This product significantly improved our processes. It allowed us to post positions easily and manage our applications and share applications to other users. It was easy to set up and to post once and distribute these postings to the job aggregators we chose. The support team was very friendly and trained us. As we expanded our business this software kept up. I highly recommend trying it. We were able to improve our KPI with time to fill.

Cons: I really don't have many cons system. I really enjoyed using this software.

Smartrecruiters is a forward-thinking platform that neglects the fundamentals of recruiting needs.

Mar 23, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like the ease of sharing candidate and job info with internal employees and the simplicity of storing and updating all data within the system. Smartrecruiters integrates well with our other software and is an effective "one-stop shop" for our recruiting process.

Cons: The "open" nature of the software and the inability to customize manager and interviewers' visibility into the recruiting process. Anyone attached to the hiring team can see confidential candidate data (such as salary requirements and the results of screening investigations), as well as emails between recruiters and candidates which is extremely problematic. It is also not a functional tool for reviewing candidates- you constantly have to restart the process because of how the software redirects when you are dispositioning people and it requires too many clicks and opening of new tabs to be an efficient process. Scheduling is simple but making edits to interviews is very manual and time-consuming-- the software really misses the basic functions that makes an ATS usable and helpful to the recruiting process.

Overall: A functional ATS that integrates with our other software and timely customer support.

Vendor Response

by SmartRecruiters on July 03, 2018

Thank you for taking the time to review us and for your candid feedback. Regarding the inability to customize manager and interviewers' visibility into the recruiting process: our Spring 2018 enhancements include many changes regarding this issue. Admins can now create up to 5 custom system roles, and configure each custom role's access and permissions with high granularity in three general areas: access to 'Configuration' and Admin settings, access to 'Analytics' (and reporting), access to 'Jobs & Candidates'. The Analytics and Jobs & Candidates areas are further broken down into product areas: company settings, compliance reports, analytics, report builder, create a job, hiring team, access all jobs, access group.
For each area, Admins can assign a specific level of access to each custom role: 'no', 'view only', 'limited' and 'full access'. There is much more information available in the help center and especially the page regarding the Spring 2018 enhancements. I hope this helps!

Excellence, always upgrades, meets my needs

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am able to work as the only recruiter for our 160 EE company. Without it, we would not have been able to provide the high level of satisfaction to our candidates and new hires.

Cons: Not very Canadian friendly for extras such as paid postings, assessment tools, screening. Would like better onboarding. Can be a bit frustrating for candidates

Overall: SmartRecruiters worked exceptionally well for our company and our needs. As a newly created HR department, SmartRecruiters was able to help us become more efficient in hiring and tracking our applicants--while remaining user-friendly and effective.

SmartRecruiters is innovative, mobile friendly, social media integrated game changer!

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use for candidates and users alike. Social media integration, hiring team collaboration, and customizable applications enhance the candidate experience. SmartRecruiters Hiring App is perfect for on the go candidate review, messaging, and calling. Job postings are easy and automatically push out to multiple job boards.

Cons: The marketplace is great for integrated add-ons including assessments, reference checks, and background checks. However there are additional costs for the add-ons.

Overall: The number of applicants received has doubled over the previous year (prior to switching to SmartRecruiters). The candidate experience has vastly improved due to social integration and mobile friendly use.

Capterra loader

A collaborative platform that is advancing our talent acquisition strategy

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: simplicity of interface, enabling collaboration of hiring managers, open APIs to integrate with other platforms, likeness to other social tools that enables ease of use and adoption, and ability to customize and create platform adjustments without change ticket costs or depending on the ATS provider to make the changes.

Cons: Our HCM solution has an ATS that we chose not to leverage because features were behind SmartRecruiters - yet, we have to build integrations for solutions that integrate with HCM

Every Recruiter or HR person should try SmartRecruiters!

Apr 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The SmartRecruiters platform is seamless. I love that I can create a job posting and post it to a host of job boards, then pay for it in one simple step. SmartRecruiters will also post the job on a host of free sites. Our hiring Managers can access the system easily with minimal training. Candidates can apply quickly via their mobile devices and it is simple which attracts more candidates. If I ever have a question, their priority support responds immediately and resolves any issues. Bottom line is SmartRecruiters saves me time and money and makes my job easier.

Cons: Nothing. The team at SR listen to my needs as a customer and work to give a solution for all customers. The system has only been even more perfected over time.

Recommendations to other buyers: I recommend every Recruiter or HR person seeking a way to attract candidates, give SmartRecruiters a try. You will attract candidates and have everything organized. Communicating with those candidates and tracking them is streamlined, allowing you to move onto other tasks at hand. Plus the bottom line to every organization is saving money, and using the SmartRecruiters system will do that for you.

I love this platform! it allows me to track my recruiting process and find the best match!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the availability of tags and notes to find candidates based on specific words. I can manage candidates that are in active search but not assigned to processes, and match them based on their skills.

Cons: The free version is great as it is, but if I 'd like to migrate, it would be too expensive if I compare con local suppliers that offers similar options.

Overall: As I told before, I can track my recruiting process including customer and candidate feedback, in a very easy way.

Responsive, knowledgeable customer service and easy to use product.

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to configure and use. Extensive training isn't needed to get up and running. For those who require it, there are online tutorials for every part of the system.

Cons: Candidate search functionality isn't very robust. It is limited to predefined fields (e.g., location, degree, etc.) instead of allowing customer to define the fields from the candidate profile to use for searching and sorting (e.g., technical expertise, field of study, industry-specific terms, etc.).

Overall: Value for money. Increased coordination within hiring teams. Detailed information on candidates. Ability to quickly review and respond to all a high volume of candidates.

This is the most user-friendly and efficient recruiting platform ever

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User friendliness

- extremely high quality, efficient and fast customer service

- constant improvements and new smart functionnalities without disrupting daily usage or minimal disruption

Cons: Nothing to say. The market is very competitive now with all the AI. With a lot of hope, SmartRecruiters is agile!

Overall: - ability to get managers to participate in sourcing

- easy candidate management

- publishing jobs to numerous job posting sites espacielly the major ones

This ATS makes it easy to organize candidates through the process and make notes.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy of use with SmartRecruiters. It makes it easy to post jobs, move candidates through the process, and save notes for future reference.

Cons: If people apply for multiple jobs over years or months, SmartRecruiters does differentiate between resumes or other uploads.

Overall: It makes it so easy to track and organize applicants in one spot. It also allows other members of the team to pick up where one person has left off.

I have a great experience, makes easy and faster my daily work

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the way you can do the whole recruiter process, make notes and share with coworkers everything about candidates and how you can use the analytics to have a better view of the results in every process.

Cons: I like everything, I think there is nothing to improve for now, but maybe would be nice if the administrator is able to delete other users when they are not in the company anymore.

Capterra loader

This ATS has streamlined our recruiting process and allowed us to manage everything in one place

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very user-friendly and has a social media look and feel to it so most people can relate to the functionality.

Cons: When I export certain reports into excel, they don't always come out clean and I have to do a lot of deleted and un-merging of cells, but once I get that done, the data is very useful.

Overall: More efficient process and less time spent having to account for data and manage a spreadsheet of candidates.

SmartRecruiters makes it easy to have control of our application flow.

Mar 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy communication with hiring managers. Great tool to stay organized. What I like most is being able to interact with an applicant in a timely manner and being able to communicate with them wherever I am.

Cons: Would love the platform more if I could streamline basic tasks: setting follow up reminders with applicants, reminders for hiring managers, etc. I would like to be able to keep the same message thread when having conversations with an applicant, instead of having to go back and forth from my email.

Overall: Organization and easy communication.

Exceptional Product, and Leading ATS

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Feature-rich but delightfully simple, SmartRecruiters was built with the hiring manager and candidate in mind. SmartRecruiters has redefined how we invite talent into the organization and has made a significant impact on our Company's success.

Cons: With rapid and high volume hiring across multiple locations in similar roles, it can be a challenge to mass-modify job postings.

Handling approx. 30 job pipelines simultaneously is fairly simple with SmartRecruiters.

Mar 26, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Inviting a whole hiring team, scheduling interviews in the tool, comparing candidates based on a score card.

Cons: Missing an option to upload files to a job pipeline, missing search filters in the PEOPLE tab which seem so obvious but aren't there. These two things make the handling of 100+ candidate difficult.

Overall: Moving the organization around the recruitment process in one tool, communicating with the hiring team on a candidate's profile and setting it as private notes has been of great value. Also the cost per hire becomes more and more attractive even though many websites we publish job ads are not yet integrated. The analytic section however, is very helpful indeed and most of the times shows accurate data.

Vendor Response

by SmartRecruiters on July 23, 2018

Dear Madlin,
Thank you for taking the time to review us and for your candid feedback.
Regarding your inquiry about search filters, there are many possible search filters in the people tab, and you can even combine them. You can filter candidates by location, proximity to the location, title, status, candidate groups (active, past, leads, referrals, internal), the type of candidate (employee, recently viewed, deferred, pending rejection message) the source, tags, `applied toΒΏ, the application field, the recruiter, the created date, rating, company, school/university, rejection reason, withdrawal reason. If you feel like the current filters do not satisfy your needs, do tell us as we take your feedback very seriously. As far as adding files to a job pipeline is concerned, file uploads can only be made to a candidate profile. I hope this helps!

Capterra loader

It has been very useful in posting the jobs over different platforms from SmartRecruiters. Easy 2Use

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sharing the jobs to different job boards in one click.

Rating the candidates, saving the notes for future reference.

Cons: Earlier I was able to post n number of positions, but no it has been reduced to 10 which I did not like.

The adding of location is been very complicated now. Please change it as it was earlier!

Eles it the best out in the market :)

Used this for our company applicant site and to post our career opportunities

Jul 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: It was originally a free site which we used to post career opportunities and application site. The system was easy to navigate and to search for candidates.

Cons: It didn't offer a variety of features at the time we needed and we changed sites because we needed a system to integrate with our onboarding and payroll program

It's promising product but raising subscription fee abnormally

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Should introduce economical packages for SMEs

Pros: Reliable and ease of use stands at the top. Job boards are very effective and we get quality resume.

Cons: It's started as free app with all the features. The promise of SR was it will remain free. Though it's still free but full functionality admin controls are now restricted to pod users

Great user experience that allows hiring managers and recruiters to collaborate in one system.

Mar 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of integrations and usability for everyone in the hiring process. We feel that the systems UI/ UX is intuitive and comprehensive for those involved.

Cons: The lack of reporting and pipelining of candidates. Also the ability to screen resumes without downloading separately. That is a major time hard for our recruiters.

Overall: The ability to keep most of our information on one platform throughout the hiring process. This includes applicant data, interview notes and emails back and forth from the system.

Very streamlined recruiting software

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Everything is all centralized in one spot

- When you create a job posting, it sends it to a ton of sites for free without having to double post

- Email communication with applicants is all in one spot

Cons: - Some of the paid features a bit clunky

- Some of the settings are difficult to navigate for new users

Great for posting to multiple locations in one click.

Jul 29, 2015
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use interface. Hiring Managers love it. Excellent at posting jobs to multiple boards and locations with a single click. I love the Hire Loop which gives me visibility into all activities on jobs and candidates in one place. I think SmartRecruiters is a great tool. Customer account management and customer support are top-notch. From the Hiring Manager's perspective, it's perfect.

Cons: Difficult setup for 3rd-party recruiters. Difficult getting any kind of data from the tool although I know this is being worked on. Offer Approvals, system emails, and administrative setup. Can only opt-out of emails at a high level, so if on a hiring team, you get emails for all jobs or none.

Recommendations to other buyers: Think long and hard about your 3rd party recruiters. If you use a number of them and seemingly add more regularly, be prepared to have to wait some time from invitation to being able to assign them jobs. It's all about your company and culture and fit. This is a great tool for organizations that don't have a ton of process around it and allow their hiring managers to run the show.

Love the product and the support is great.

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and train others on. I really like the career site design and management features. Vey easy to create a great looking career site!

Cons: Word formatting when cutting and pasting job descriptions, I always have to reformat the bullet points.

Capterra loader

Been using it for over 2 years now, simple to use and does the job brilliantly

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple layout and functionality, the integrations with other softwares

Cons: Sometimes improvements take a while to be implemented, and CS can at times not fully understand queries

Overall: SR has considerably improved the recruitment function in our company, group wide.

Smartrecruiter Review

Jan 03, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Very Good

Pros: Very easy to use and it can maintain our data easy. Searching resume by Boolean search etc very compatible.

Cons: I never face any issue with smart recruiter. A little issue can be that It is not that much famous like others ATS.

Great to use when managing large numbers of applications on a daily basis

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Being able to multi task in the system, especially when managing up to 10 live roles with more than 1,000 applications. Easily having an overview of progress and numbers

Cons: Not being able to personalise it, IE; add my own templates to the responses for candidates. I believe only the system admin at present has the ability to do this which isn't great.

Easy to use. Integrations are amazing

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They integrate with all the platforms was already use. Their Marketplace makes it really easy.

- Easy to use

- Implementation was much easier than our last platform

- Applicants seem a lot happier with the process based on their feedback

- Analytics is easy to use. I can easily see how each recruiter is doing.

Overall: An application process that is a differentiator. We're more likely to get the best candidates because our outreach is better and we have a better product. Hiring is everything and we are now better at it than our competitors.

User End

Aug 01, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this in my previous role, not currently using. This was used at a school district. It was better than tracking applicants yourself. Appreciated the 'tag' feature (similar to facebook).

Cons: I didn't like that I could see applicants at other schools - this was sometimes confusing. I think a functionality update could fix this.

Great for finding qualified candidates!

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The applicant tracking system! It's so efficient and user friendly. Candidates can be sorted by the stage they're in (lead, interview, hire, etc.) and you can make notes about each candidate (private or public). I also love that you can invite other people you work with to your team to review candidates. They can rate them and provide feedback. The program posts to multiple job sites and allows you to pay for additional advertising if you wish to do so.

Cons: I've used this to share several job openings and the only con is that the program doesn't show a position once it's been closed. I didn't know that the first time I closed out a job and had to rewrite the description when I needed to re-post it.

The User Interface is great. Related very well to anyone that has used social media previously!!!!!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The User Interface is great. Related very well to anyone that has used social media previously and the mobile app is also solid. I've used bullhorn previously and this is much easier.

Cons: It's an evolving software and has some functionality not built in that it's still filling out. but overall good!

Overall: Can't stop cruitin'

A great product for the value

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use, and provides all the basic functionality I would expect. The candidate experience also seems to be high quality.

Cons: The messaging function needs a lot of work. I would like the ability to set out of the office responses, reply directly in the tool instead of via email, and a few other things.

SmartRecruiters helps us stay organized and keep up on all of the applicants.

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to rate the candidates and leave notes in the scorecard. We show all of our hiring managers and interviewers the scorecard feature, and have them leave detailed notes after interviews so we can more easily compare candidates.

Cons: The employee referral feature is not always accurate when it shows "employee". We will get people that apply and it says "employee" next to their name, but they were not actually a referral, so we do not use that feature.

SmartRecruiters makes hiring easy

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I LOVE SmartRecruiters. Never before have I had all my hiring managers and teams truly involved in the recruiting process. No only do our teams use the product they actually like using the product. The real-time collaboration makes decisions quick and seamless. We are also able to tie in all of our assessments, reference checks, and background checks throughout the process. Tired of sending paper offers and having to wait for everyone to scan them? We were too, but SmartRecruiters has an amazing integration with DocuSign. Thank you for finally making a product that works!

Pros: - open apis - easy UX/UX - marketplace with over 250 partners - built-in analytics - easy job marketing - great calendar integration (we have gmail) - great customer success team

Cons: - some ATS elements are missing (follow-up reminders, recruiter love, etc.) - analytics could be better for recruiter productivity and tracking

Recommendations to other buyers: Drop your old TA/Recruiting systems and get SmartRecruiters.

Capterra loader

Recruiting Smart

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The candidate tracking system is the best part of this software as it even shows the top candidates and allows you to advertise and see the activity.

Cons: There isnt anything I do not like about this software.

Overall: The software is convenient and allowing the recruitment process to be faster with better candidates.

Free Version - can get the job done

Mar 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is not the most robust option, but if you are a recruiter/HR manager with a very limited budget, this allows you to do all the basic functions that any other ATS would do for you. I believe companies with fewer than 200 or 250 employees can use the free version, which is really pretty cool. It allows for pre-screening questions, tracks applicant data (EEO, sourcing data, etc), stores the candidate information in an intuitive and visually appealing way, and notifies you via e-mail about new candidates. It connects to dozens of free job boards and will also connect you to paid boards. I was surprised by how much it offers for a free service.

Cons: Obviously with a free service there is only so much customization that can be done.

By far the most user friendly Applicant Tracking Systems I have used before!!

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to use, it makes the recruitment process so easy and you do not have to spend time on unnecessary admin.

Cons: We have had problems where mails were not received by candidates, if this was sent from the system directly, but the support team fixed these errors.

Free Version Great for the Price BUT

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are a very small recruiting agency and went with a free version of SmartRecruiters to start. It is an excellent value for the price (free). Allows you to post jobs, candidates can apply online and you can send and receive emails in the system. You can also assign ratings to candidates and type in any notes about the candidate.

Pros: The ability to send and receive emails in the system and keep a record of past emails for referral. The ability to take notes. You can move several candidates to a different stage in the pipeline at once.

Cons: The free version doesn't have email templates (except for Rejection letters). No customization in the free version. The paid version is too expensive for what you get compared to other systems, in my opinion.

Recommendations to other buyers: A great free product and I've heard good things about their next-level system, it just doesn't meet our needs any longer

Overall, slightly positive experience.

Mar 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the hiring manager self-service and visibility the system offers. I also appreciate the marketplace and integrations for scheduling and more.

Cons: It strikes me as somewhat "buggy". It seems like almost weekly there is a new, small issue or concern that needs to raise a ticket to be addressed. I don't have visibility to our quantity/pattern of tickets, so it may or may not be getting better.

Great Recruiting Platform for Medium Sized busineses

Dec 08, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartrecruiter is an amazing piece of technology written by recruiters for recruiters. It's flow process is intuitive and allows you to design your own recruitment process as well as put in place job and offer approval processes. It's great for managing candidates through a process and to store into future pipelines as necessary. It allows you to upload and store resumes as well as build different job and offer templates you can share with candidates. It has built in 360 Outlook integration which is great for setting up candidate interviews with hiring managers.

Pros: ease of use ability to design own recruitment process build out approval processes (job and offer) Resume uploads keyword search multiple offer and job templates Very reasonable cost

Cons: Hard to create some customizations SSO was not doable in our case Reporting not that robust

Smart Recruiters

Jan 16, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Smart Recruiters is very easy to navigate and I like the "tracking bar" so I can see what step a candidate is in in the interview process/

Cons: Smart Recruiters seems to have bugs quite frequently.

Capterra loader

Perspective from an agency

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that SmartRecruiters gives me one place to login to work on reqs for a particular client. They can add and remove me as they need to, and being able to submit resumes there directly into their process is nice.

Cons: My clients didn't particularly love the software, and the look of it is a bit dated. Other than submitting resumes to make sure they're in the right bucket, I don't get any other use out of it. The resume parsing is OK, not great. It gets mostly the name and everything right, but often times messes up the paragraphs in the experience section.

Overall: As a recruiter it's made my life a bit easier with submissions, but other than that it didn't do much for me. However as an external user of it, that's not all that surprising.

Great UI, Easy to Use and Integrate with HCIMS

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cloud based platform makes it easy to collaborate with team members cross-functionally to make decisions utilizing a scorecard. We moved over from Jobvite and they've made the process much easier for us. I also really like the fact that there's a mobile app which allows us to really recruit 24/7 around the clock.

Cons: I don't like that it costs so much money to post to a lot of job boards but that's not the fault of SmartRecruiters. I also wish there was a little more data visibility into where our candidates are really coming from.

SR is a good tool overall that allows us to have a consistent recruitment and onboarding process.

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Scheduling is very easy and its great to have access to the team's reviews in one location. This way I am not bugging anyone independently for feedback.

Cons: Pulling reports are a bit tricky and difficult. Also, there should be a way (as an admin) to delete and posted emails with sensitive information ( like comp, etc) so the whole team doesn't see.

Capterra loader

Best value ATS with continually expanding robust features

Mar 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Comprehensive features to thoroughly handle most of your recruiting needs -- continuous improvement and adding new capabilities each release cycle

Cons: Navigation through and across feature sets. Limited ability to customize input, work flow, and templates.

Overall: Comprehensive ATS that has very effective job posting capabilities!

I have had nothing but positive experiences with Smart Recruiters.

Mar 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With all of your recruiting information in one place, it makes the administrative component of talent sourcing far easier.

Cons: You definitely require a demo to ensure that you are fully utilizing the software's many capabilities.

Overall: All of my recruiting related information is in one place and I can easily track candidates.

We have gotten some valued candidates via this platform.

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's an easy to use web-based software. Aggreates from other sources as well. Backups and maintenance are done off site. You can get a pretty good feel for the candidate from the page.

Cons: Can't include outside candidates or import current ones. At times no candidate resume is included. I would like more details about some candidates.

SmartRecruiters develops a large quantity of candidates

Mar 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great value for the price! It is quick and easy to create and publish job postings. Applications start to arrive in 24 to 48 hours. I can choose to contact applicants through the SmartRecuriter platform or directly by telephone or email.

Cons: About 20-40% of applicants are not qualified (depending on the job), but this is a better return than the CareerLink site.

Good product for tracking candidates

Jan 06, 2017
5/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for tracking and communication with candidates.

Cons: Some integration issues with other products. I wish the product automatically saved notes. I've lost notes after typing for 15 min many times!

Overall: I use Smart Recruiters to track and communicate with candidates. Integrates with other products. Some integration isn't soo seamless.

Recommendations to other buyers: None

Good product but wish they would notify users of new changes

Mar 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a free tool and is simplified. The best part is the social media that you are able to post jobs to in one click. Older ATSs do not have that option.

Cons: I've been using since 2009 and they have made several changes since. The flow is starting to look cluttered.

Recommendations to other buyers: Make sure it fits your business needs. If you are a recruiting firm, you would be looking for more add-ons. However, with the paid service, you are able to customize all of it.