# eSpatial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eSpatial the right Location Intelligence solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123834/eSpatial/reviews --- eSpatial 4.8 (53) [View alternatives](https://www.capterra.com/p/123834/eSpatial/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eSpatial Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews AB Alex B Operations ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “we are a fast growing company and in the past couple of months we hired numerous AEs and there's a continuous need to re-arrange and update territories using geo or TAM; and this helped a lot.“ September 6, 2022 SA Sean A Project ManagerAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “Literally the only downside I have right now is the ability to free-form draw custom territories that are not based upon an existing, pre-loaded dataset (Cities, counties, states, ZIP codes, etc.)“ September 5, 2023 KB Kevin B Vice President of SalesHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Good way to manage sales territories and zip codes“ August 25, 2021 AB Alex B Operations ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Customer service is very responsive as well!“ September 6, 2022 KB Kathy B Director of MarketingBiotechnology, 51 - 200 employeesUsed the software for: 1-2 years. “Saves us time and money and makes us more strategic.“ July 27, 2021 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard H. Regional Sales Manager Machinery Used the software for: 2+ years ### "Great Customer Support " March 12, 2021 5.0 The customer support is fantastic. I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive. They ask the right questions to get an understanding of what you need to accomplish with the software. Their overall knowledge of the practical way to use the software of the software is phenomenal. Pros The overall easy of use and customer support. Cons It doesn't currently integrate into Sugar CRM Review Source Response from eSpatial Solutions March 18, 2021 Hi Richard, We're happy to hear you've been having a great experience with eSpatial and our customer success team. Thanks for taking the time to leave us a review. We appreciate it! SA Sean A. Project Manager Automotive Used the software for: 2+ years ### "eSpatial is a lifesaver!" September 5, 2023 5.0 I have had nothing but success with eSpatial. When previous products were limited in their abilities (map sharing, dynamic maps, etc.) eSpatial has set out to crush it from day one. Any improvement that I've suggested has eventually been implemented, and the customer service/support is TOP NOTCH. Pros Working in positions where I need to move fast and provide accurate answers, eSpatial is hands-down a winner amongst every option out there. Cons Literally the only downside I have right now is the ability to free-form draw custom territories that are not based upon an existing, pre-loaded dataset (Cities, counties, states, ZIP codes, etc.) Governmental ideas of a "region" or a "territory" sometimes make little or no sense. Reason for choosing eSpatial Anything else available cost the same or more, and lacked critical features. Switched from [ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) ARCGIS was clunky, slow to load, incredibly difficult to learn, teach, and use for the needed purposes. It consumed tons of memory, was slow to load, and maps were not effectively as shareable as eSpatial. ARCGIS is complete overkill for many organizations. If you ever wondered why so many facets of governments move so SLOW, ARCGIS is likely a contributing factor. Review Source JM Jacqueline M. Marketing Executive Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Excellent support and customer service" August 23, 2021 3.0 I had issues with uploading data and making the map work in the way required for our business. I found the process quite complicated, however, the Support Mapping Specialist was just excellent!. She took the time to ensure our data was in a workable format, talked me through each step in the process, and made sure the end result was exactly what we needed. Pros Being able to drill down to specific postcode sectors. Cons I think uploading the data and creating the initial map was quite complicated. But the online support was very good. Review Source TT Thomas T. Technical Operations Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "eSpatial Was Definitely the Right Choice for my Company" March 26, 2025 5.0 User-friendly, powerful, visually attractive, accurate, with robust data integration. Pros Its features and the ease with which I can use them. Cons I can't think of a darn thing, to be honest. I've tried, but to no avail. Review Source DP Doug P. VP of Sales Automotive Used the software for: 1-2 years ### "Great Product!" August 23, 2022 5.0 This product is great and super easy to use. This has cut our route design timing in half. The customer service is fantastic! Pros Easy to setup routes and sequences for delivery. Cons Wish that it would allow you to setup default templates (labels, icons, etc..) Reason for choosing eSpatial Price, ease of use, customer support. Review Source AD Alex D. Senior Director, Expansion Real Estate Used the software for: 2+ years ### "Engel & Völkers Americas" August 26, 2021 4.0 Pros At E&V we use this software as a sales tool to show prospects their "territory" first hand. We also are able to create maps using address points to make it easier for our sales team to navigate larger areas of the US to make better use of their time. Cons I wish we could download maps using a KLM file so we could recreate them easier on other platforms. Review Source jM jay M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Amazing Product. Otherwordly Support." January 23, 2020 5.0 I use eSpatial to plot sales by zip codes for retailers and their competitors. The mapping helps me to better focus digital advertising, decide y/n on cable zones, and to measure effectiveness of changes in media plans. Clients love it, because . . . well, the map has life. A spreadsheet does not. Pros It's so easy to learn! Yet, the depth of the software is such that it one can produce extremely data-rich mapping. Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client. Took me just 20 minutes. BUT FORGET THE SOFTWARE FOR A SEC. The support team is like something I've never seen before. Even before I signed up for a trial, \[SENSITIVE CONTENT HIDDEN\] invited me to joinme to give me a basic tutor. Live chat is great. \[SENSITIVE CONTENT HIDDEN\] have promptly answered every dumb question I've had - patiently and clearly. (Hoping I'm not leaving anyone out here) And the onboarding was excellent. Cons If I REALLY had to pick at something? Graphically it's a little clunky. Getting all the labels to read takes some finagling and fiddling. Could use 2-3 more font choices, IMO Review Source VR Verified Reviewer Manager, Demand Generation Computer Software Used the software for: Less than 6 months ### "Great Collaborative platform!" May 29, 2018 5.0 Pros I run a small team that responds to inbound leads with the purpose of qualifying and setting up meetings for our Sales partners. With the higher volume and tight turnaround times we deal with, a collaborative plugin like eSpatial is invaluable. The ability for Sales & Marketing power users to view and collaborate on the same project directly in SFDC & in real-time is a game-changer. I highly recommend the team package and the time savings is well worth the investment! Cons Nothing to add here. They seem to be pretty good about releasing updates so even if you've got something that you'd prefer to change they'll more than likely get to it quickly. Review Source Jordan R. Store Development Strategist Wholesale Used the software for: Less than 6 months ### "This was the easiest decision. Halfway through a demo I knew we couldn't afford to NOT get eSpatial." March 16, 2018 5.0 An all-in-one tool with powerful analytics, a user-friendly interface, and a great value. Pros It's intuitive, with a high level of customization, ease of reporting features, ability to support large data sets, ability to export easily, etc. Cons I'm a brand new user, but I'm wondering if there's the ability to overlay a search of all businesses in a specific industry. If you could easily search "salons", "restaurants", "mechanics", "movie theaters", etc. to overlay with your own data points, it would be an invaluable retail tool as well. Review Source Joanna K. Marketing Director Computer Software Used the software for: I used a free trial ### "Great mapping tool" May 3, 2019 5.0 Our company has a recognition program and I used eSpatial for a mapping project to show where the recipients are located by state. It was simple to use, quick, and the end result looks nice. Pros The software is pretty easy to use, even without spending a lot of time in tutorials. Cons Limited customization, but I was using the free version so I was still happy with what I was able to accomplish. Review Source RG Ronak G. Manager - Market Research Used the software for: 6-12 months ### "eSpatial has been an amazing tool for us & has added a great dimension to monitor our distribution " August 2, 2018 5.0 Pros Ease of use, multiple visual analysis tool, Customer service & speed. The software allows us to visually decipher the things that are working for us and identifies potential geographies that we need to look at Cons Nothing as such. The software performs optimally. Could look at making it an app based software to reduce dependence on the internet and thus make it a 'on the go' application Review Source MN Matthew N. Sales Operations Manager Used the software for: Less than 6 months ### "The support is AMAZING and the tool is simple to use and works well!" December 14, 2017 5.0 Pros The support is amazing. They reply right away every time! I have had two issues that needed resolution within an hour and their support team came through on both times. Cons It's a little slow when it saves changes, but it's not that bad. I am throwing a lot of data at it, but generally speaking the speed is not that bad. Review Source BC Barbara C. Analyst Used the software for: ### "Powerful mapping software, good free version" June 6, 2017 5.0 The ability to map to low levels in the UK, and good free version. Pros Truly excellent customer service. Very helpful. Vast library of maps, covering levels down to UK postcode sectors and parliamentary constituencies. Cons It's a bit daunting when you first start, and not always intuitive to use. I spent a lot of time searching for the correct way to do thinks (but that's where the excellent help came in). Review Source RV Raghu V. Director, Sales Ops Medical Devices Used the software for: 6-12 months ### "Great Out of The Box UI and Fantastic Customer Support" October 19, 2021 5.0 Pros Easy to map and design territories; clean UI Cons Took a little bit to understand how data inputs interfaced with design Review Source LM Leila M. Used the software for: ### "customer service is top notch!" January 5, 2017 4.0 Customer service was very responsive and helped us find the solution we were looking for on a tight timeline even over the holidays. The radius map feature, including the ability to export the entire map at once, gave us the exact functionality we were looking for. Although the product is user-friendly, sometimes I find it counterintuitive. Review Source JW Janice W. Admin Used the software for: Less than 6 months ### "Great tool for creating custom maps and charts" March 19, 2018 5.0 Pros This is a great tool for creating custom heat maps with our data. The CSV import makes it easy to upload and change data, and every point can show different markers. Very helpful for last minute presentations as well! Cons Sometimes manipulating the layers doesn't work as well as it should, but the customer support was always very helpful when I ran into trouble. Review Source CD Chris D. Used the software for: ### "Fantastic product and service " October 18, 2016 5.0 This system provides a tremendous insight into our trading locations to allow us to make dynamic decisions. The team and after sales care are in keeping with the systems quality. Review Source PR Pamela R. Director of HR Hospitality Used the software for: I used a free trial ### "Great product" April 12, 2019 5.0 Excellent reaction time, accuracy, customer service Pros Easy to upload your excel Cons nothing Review Source KL Kaitlin L. Program Evaluation Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "eSpatial is easy to use, maps are visually appealing, and the customer support is fantastic." November 13, 2017 5.0 eSpatial allows us to create detailed, informative maps of our movement. We can see the locations we already cover as well as gaps in coverage that we can work to fill in. Our members rave about how helpful and interesting our maps are and we are constantly looking for more ways to use maps to illustrate our work. Pros I like the modern feel of the software, as well as the ease of use. Other geospatial tools can do a lot, but the results look dated and hard to interpret, plus there can be a steep learning curve. eSpatial, in contrast, is intuitive and the maps are easy to follow, so the experience is great for both me as the creator and for our audience. Any time I have had a question or concern, the support team has responded very quickly and addressed all of my needs with the software. Cons I would like to see more built-in boundary maps for areas of interest. However, any suggestions for improvement that I have had over the years have been taken seriously by eSpatial support and I have seen all of my suggestions come to fruition in the 4 years I've worked with them. Review Source JE Jared E. Web & Digital Design Manager Marketing and Advertising Used the software for: 1-2 years ### "This is the only system I've found to accomplish our needs" August 9, 2021 5.0 Pros The ability to visualize data on a map meeting the needs of senior leadership presentations. Cons It is very robust, so can be a bit confusing. Fortunately, their support is very knowledgeable and able to help solve complex problems quickly. Review Source JP John P. General Manager Logistics and Supply Chain Used the software for: 2+ years ### "Amazing piece of software, so versatile and intuitive " February 19, 2018 5.0 Pros Its ease of use an how fast it is, constantly finding new uses and features. Espatial is constantly evolving and the support is amazing Review Source NW Nick W. Interim Head of Marketing Education Management Used the software for: 1-2 years ### "Really easy to use and very impressive" August 10, 2016 5.0 Use this several times now with different clients. They were all blown away by the visual representation of data they could not otherwise understand. Pros SO SIMPLE to use and does exactly what it says on the tin Cons None Review Source Response from eSpatial Solutions August 26, 2016 Hi Nick, Thank you for your review. We have passed on your kind words to our support team. Gillian & The eSpatial Team DP David P. Digital Marketing Manager Real Estate Used the software for: 2+ years ### "Maps for sales" August 25, 2021 4.0 Been good Pros Support is quick and very knowledgeable Cons Degree of learning to get going after several starts Review Source KF Keith F. Project Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "eSpatial Review (2/2/17)" February 2, 2017 4.0 eSpatial helped our nonprofit collaborative of 10 - 12 organizations map out our geographic footprint both here in the United States and abroad. We were planning to spend thousands and thousands of dollars in order to create such a dynamic map, and eSpatial helped us do just that at a fraction of the cost. The support staff at eSpatial have been very helpful, and have gone above & beyond normal customer service. They are really invested in seeing your project be a success. I would recommend eSpatial to anyone who'd like to visually map out their organizational footprint. Pros The ease with which you can map out your geographic footprint. Cons The database library is a little difficult to navigate. I'd like it to be a little easier to access all my maps - through a table of contents of sorts. Review Source MR M R. Partner Channel Manager Used the software for: ### "Outstanding Product & Client Support" June 1, 2016 5.0 My new job requires me to regularly run zip code analysis of our brick and mortar locations against potential new client data. Our Company had been using other mapping software for many years, so I was excited to research and find eSpatial. I was very leery at first, as I am not the most savvy of software products. I could not have been more wrong. I was able to create a free trial account and chat immediately with online support which got me started right away. Albeit not the fastest mapper, eSpatial Support had me up and running in a little over a few conference calls and demos. Kevin O'Brien went on to conduct a demo with one of my executives which allowed us to learn even more about its capabilities. We are excited to start using eSpatial to make better business decisions. I recommend this product to the most novice of users after researching about 4 other competitors. Review Source Response from eSpatial Solutions August 26, 2016 Thank you so much for your kind words. We are delighted that you have found our support team met your needs and we look forward to helping you get the insights you seek. Gillian & The eSpatial Team Similar Products Featured ## Related categories [GIS](https://www.capterra.com/gis-software/)[Location Intelligence](https://www.capterra.com/location-intelligence-software/)[Heatmap](https://www.capterra.com/heatmap-software/)