Stripe

Stripe

4.5 / 5 323 reviews

Who Uses This Software?

Any business that wants to accept payments online.


Average Ratings

323 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Starts at 2.9% + 30¢ per successful charge, custom enterprise pricing
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Stripe
  • www.stripe.com/
  • Founded 2009
  • United States

About Stripe

Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size from new startups to public companies use our software to accept payments and manage their businesses online. Stripe makes it easy for your business to start collecting credit cards online immediately. No merchant account or gateway necessary.


Stripe Features

  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Stripe Reviews Recently Reviewed!


Capterra-loader

Super easy and straight-forward to integrate and use.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Hands down, the easiest merchant processor to integrate into Gravity Forms or WooCommerce - I have to imagine it integrates just as easy with other popular tools, but my experience is limited to Gravity Forms and WooCommerce. Within Stripe itself, navigating is intuitive and easy with very friendly report tools. Looking up transactions is easy and may be search by name, email address, transaction id, and even partial data (like billing address, product, etc). Full and partial refunds are also very easy to manage.

The reporting is especially helpful as it goes back in detail for as long as you've been a customer (so, I have data going back 3 years all readily available). I also appreciate the popularity of Stripe and how common third-party integration has become - in my case into AgileCRM and Freshbooks.

Lastly, they have an amazing free iPhone app. Very useful for when you're on the road and you can basically do everything from the app that you could do from their desktop dashboard.

Cons: I have never won a dispute - no not one - and the process seems entirely automated. While I have only had four disputes in the past 12 months, all of which were admitted mistakes on the customer's part, I submitted emailed conversations with the client where they admitted error, and I still lost. Since then, I've been told it's best to get the client to contact their credit card company to rescind the dispute but it was frustrating that the process is so automated that it seems not to favor the merchant.

So, with that in mind, if you ever have a dispute, work with the customer to get them to rescind it.

Overall: Most of our business transactions are processed through Stripe and we've set Stripe up for clients who require online merchant processing. By far the easiest and most straight-forward merchant processor to setup for online processing.

Capterra-loader

Online Payment Acceptance Made Easy

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Stripe integrates in to nearly any shopping cart or invoicing system that I have used. If an integration is lacking, the documentation is very clear. In most cases, performing the integrations is completely hands-off and literally only requires your username and password. By managing these integrations with auto-config scripts, it takes the hard work out of getting set up for payments.

Cons: Stripe is super careful about certain types of credit card transactions. If you do any sort of volume, you will likely get a transaction or two flagged by their review team. This usually just requires a little more info and then the transaction clears in a few days.

One other major issue is the transaction fees tend to be on the higher end of normal. You can get much better rates through an Authorize.net account, but those carry other monthly fees absent in Stripe's offering.

Overall: Stripe has been our main online payment processor for the last three years. There have been very few hiccups or issues. We receive our payments within 48 hours most of the time. Integration is easy, account setup is easy, there are no monthly fees. It is a no-brainer.

Stripe is an extremely developer-friendly payment processor with great support

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We were attracted to Stripe because of their extremely thoughtful and well-documented API. Stripe typically works as you'd expect as a developer interacting with their API (no small feat), and we're often pleasantly surprised when we go looking for some new feature and find out it already exists. Stripe's support is also top-notch, and the odd time we're unable to accomplish something ourselves we've usually been able to get there with the help of support. The product evolves quickly and keeps getting better.

Cons: There's not much to complain about with Stripe the biggest pain points are usually with things that are somewhere outside of Stripe's control. For example, the process involving customer chargebacks is a bit confusing and rigid, but this is mostly dictated by the requirements of the card issuers Stripe is dealing with.

Overall: Stripe allowed us to get up and running processing payments quickly, and their support has helped us get past any problems we've run into along the way.

overall very good

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and quick to get started. The platform is easy to navigate through. The search function is superb

Cons: We are stuck with using stripe as our primary software only has stripe api connection. that part works flawlessly - however on the other side of the transaction there is the accounting side. the issue is stripe groups multiple transactions together and then deposits them into you bank as a single transaction. Xero does not then allow these transactions to be easily split up in the same way they came in ...The API seems to have severe limitations. Why it is in 2018 that we need third party software to identify whats happening with our credit card merchant payments? Stripe and Xero are 2 of the biggest and supposedly cutting edge softwares out there and yet they can't seem to find a way to talk to one another in a way that allows proper reconciliation. Between my book-keeper and 2 lots of software I probably spend x3 what the Xero subscription costs, just keeping on top of this very basic tedious task of reconciling stripe transactions. Totally ridiculous and enough to make me actively seek alternatives.

Excellent payment processor

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I use stripe for payments its really awesome interface, has tons of payment options which can be configured and has a lot of great options for things that even paypal does not have i.e. Stripe gives you the option to remind customers who are on recurring plans that a payment is coming up - since we have yearly subscriptions this is nice since it helps avoid disputes after someone forgets they signed up months ago. Stripe has this built in with various options like 7 days before etc. for Paypal (which is also great) you would need IT to custom code something like that.

Cons: Its hard to say because I honestly really like everything about Stripe from the dashboard to customer service to options for accepting payment
I guess I wish ACH fees were cheaper (through Quickbooks they are free)
My biggest complaint would be that its hard to configure a lot of the extra payment options it requires a lot of IT skills but I must say that is probably for security reasons so it cannot be blamed on stripe

Overall: I use stripe as my payment processor. Additionally, I just started a new business which had a complex structure because my business partner is in the UK - I used Stripe Atlas which for filled out a few hundred dollars worth of forms and took care of a ton of the many documents needed. I must say that you still must consult your lawyer but while LegalZoom has a great attorney option, Stripe Atlas kills them in features and pricing.

Capterra-loader

The best payment processing for webapps

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Before Stripe, we used complicated payment gateway+merchant account solutions that required PCI compliance, had rudimentary recurring billing options and were a headache to setup. Stripe makes accepting payments easy. Stripe's reporting features are better than most payment gateway providers and the integration options are so easy and flexible that a developer who has never worked with Stripe before can get a simple payment system setup in a few hours.

Cons: I'd like to see an improved Coupon system in Stripe in the future. Right now coupon codes created in Stripe are for recurring subscriptions only and cannot be used on one off purchases. This requires that whenever we need this feature, we need to build our own coupon system and explain to product owners that the coupons in Stripe will not work for them in their situation.

The Best Payment Processing I've Ever Used!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Cons: The only con is that handling chargebacks can be cumbersome if you run into them. Especially doing ecommerce work, we find that a lot of customers will simply do a chargeback instead of communicating with us to ask for a refund. Stripe's UI for chargebacks and disputes is good, but can be confusing to track the status of previous ones you've responded to.

Overall: I've been using Stripe as our sole payment processor for over a year now and it has been nothing but great! Their plug and play integrations (Kickstarter, Celery, Shopify, etc.) has made it simple for us to scale our Kickstarter project to a full-fledge ecommerce site. Payment processing is unbelievably simple, and the added benefit of Stripe's customer tracking makes it easy to see conversion and retention rates. Their API integrations and documentation are also stellar and has afforded us the ability to do custom integrations where needed. The analytics platform they offer is basic, but I appreciate the ability to see some barebones metrics from time to time as I'm making a quick glance - we use Baremetrics for our in-depth sales analytics.

Recommendations to other buyers: If you're doing online sales, this platform will be your best friend!

No more picking up checks from our clients! Invoice payments now instantaneous!

Mar 30, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: We are a small service-based business with close to 100 clients receiving services in a given 2-week invoice cycle. Previously, we either had to collect checks one at a time or go through our bank's payment request system. With the latter, there was no integration with the platform we use to run our business and generate invoices, so we had to individually request payment from each of our clients, one at a time.

The platform we use to run our business then linked up with Stripe to enable our clients to pay via credit card. Not only has it exponentially increased the efficiency of our invoicing process, but our clients are happier! There was nothing we needed to set up on the back-end either. We just process our invoices with our platform and Stripe handles the rest instantaneously.

Cons: The delay between when we successfully charge a client's credit card and when the money ultimately ends up in our bank account could be shortened, but it's relatively standard for the industry.

The fees could be reduced, but again, standard for the industry and also well worth it for the benefit we receive by using Stripe. The time we save with Stripe is worth much more than the fees we pay.

Overall: Massive time savings, efficiency and organization with our small business' invoicing/payments process.

Capterra-loader

A flexible but powerful payment processor

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Stripe is not only reasonably priced but has powerful integrations with some of my favorite software like Gravity Forms (Wordpress). I've used it to make payment forms, donation forms, subscriptions (it does recurring payments) and more. One client needed something that could print shipping labels and it seems to seamlessly integrate with ShipRobot to do this, he was paying Paypal for this functionality (to take payments directly on his website).

Cons: The webhooks and other integrations can be a bit difficult to use. Note: don't forget to add other users BEFORE turning on two factor authentication or else the person helping you may have to call you to get that code for their access.

Overall: Online processing that integrates with everything I need it to and then some.

Capterra-loader

Best payments processor for ecommerce

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stripe was one of the first large scale payments company to support BitCoin payments. This tells me that they are an forward looking platform ready to embrace changes happening in payments world. Apart from BitCoin, they support Alipay, WeChatpay ,Apple Pay and other payment platforms popular in different parts of the world. It makes it easy to start accepting payments from any method using Stripe so that businesses are able to maximize their reach of customers.
It also offers a single dashboard with cutting edge analytics support for all the payment platforms.

Cons: Lack of telephone support is the biggest concern for me. They have an active twitter account to receive complaints but that doesn't seem to be the best option to reach customer care in case of a panic situation.Also, they are very slow in responding to their emails and supporting the merchants during the process of chargebacks. Also, their fraud detection and prevention algorithm is not as robust as that of PayPal's and generates a lot of false positives affecting the business.

Capterra-loader

Affordable, organized credit card processing

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love stripe because the app syncs with my Massagebook program. Making my business transactions organized and easy to keep track of. Payments dont take long to show in my bank account. It's affordable since they only charge per swipe. No hidden fees. I can also hold credit cards for appointments safely and makes it easy for people to adhere to my cancellation policy.

Cons: I just wish it synced a little better with massagebook and could access client profiles so I don't have to make two separate profiles for the same customer. That way I could easily save and sync payment information. I also wish we had a better Point of sales set up with massagebook and they could also give an option to purchase a small printer for receipts. In business I look forward to more streamlined, no fuss easy to use and fast checkout experiences.

Overall: Easy, affordable credit card processing and tracking of credit card sales

A super strong online payment software that will suit all your business needs

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the dashboard and the user experience, very smooth. First, you can have a look at all the recent transactions and check immediately their details and status (approved, rejected, the reason...). Then, you can have a look at all the disputes, and submit evidence if need in a very clear interface. Also, the features of payment are really strong : you can refund partial/total amounts very easily, you can check all the transaction details thanks to the Dashboard page of the transaction.

Cons: It has some drawbacks. It can be considered as a bit pricey: my business is charged 3% of each transaction on average. That's okay as it's a good online payment system but it's an amount of money and sometimes PayPal can seem more interesting. Besides, when you refund a customer, it usually takes 5-10 days to hit the bank account, which is so long! I wish it could be improved...

Capterra-loader

Great features and better than the alternatives, but not without occasional headaches

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I switched from Braintree to Stripe because Stripe offers instant debit card payouts for merchants, and as far as I know, no one else offers that feature.

Stripe has pretty much any feature you could want from a payment provider, and Stripe is generally straightforward to setup and use.

Cons: The documentation can be very frustrating, as there are many things that aren't documented in the API docs. Most of my complaints using Stripe come from trying to figure out how to do something simple, and neither customer support or the API docs were useful in figuring out how to do it.

Customer support can also be obtuse. They generally seem poorly educated about their own product/terminology, and when something isn't working, they're rarely helpful in giving insights as to why. Luckily, I haven't had a huge number of problems, but when I have, customer support hasn't necissarily been helpful.

The less complicated and easiest to use payment processor

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: It just works, 100% of the time for me so far. In 3ish years at this point, it's never failed or had an issue unlike Paypal, which constantly caused problems for us. I am a huge Stripe fan and very happy user. When I took my business online I signed up for Stripe and have never looked back.

Cons: I pay a little more in merchant fees than I want to, and I miss clients sending me money without having that extra fee, especially when the invoice is higher but cost of doing business is worth it. I think they could use a different scale for higher ticket items. I have my high priced clients send me a check now as when I receive a $10k payment, I prefer to not have to give that extra percentage up. On the smaller items I'm less concerned.

I love Stripe, every day!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It was simple to set up, and at no time in the last three years have I run into problems with Stripe. I won't name names except to say it rhymes with Paypal and the issues I have with them are never ending and I have yet to have an issue with Stripe. They handle payments like a champ, no matter which country they come from and they've never frozen my account for some silly reason. It just keeps doing what it's supposed to and I'm grateful for that.

Cons: Maybe the reporting could be a little better? But not by much, there's just often a bunch of data and codes I don't understand when I look at payments for example. I would prefer not to see them unless they are relevant to me knowing where the numbers are at.

This integrates seamlessly into my ecommerce site with no issues.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Stripe easily integrates with Woocommerce and with a click of a button it can add Apple Pay and Google Pay to your website. These features make for such a quick checkout experience. One feature I greatly appreciate is the fraud alert which protects our business from possible chargeback fraud. The system will reject or warn you of transactions that have a history of fraud. The customer service is excellent and if you ever have a chargeback issue they quickly notify you and have a process to help provide documentation to the disputers financial institution. Moreover, deposits are received fast and their fees are reasonable.

Cons: It does not automatically integrate with my accounting platform Xero Accounting. The ability to have same day transfers to your bank account would be something I would pay a small fee for.

Stripe failed to deliver on its promises for our platform

Mar 31, 2018
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Overrated and a horrible value for your money

Cons: Our software chose Stripe as our dedicated payments processor because they promised superior customer service and competitive rates for our clients, but this was a mirage.Stripe abandoned us once we selected them as our payments processor.The Sales team disappeared once we signed a contract and support was limited to emails and chat - absolutely pathetic. Stripe nickled and dimed our clients and our company to death. During the sale process, Stripe promised to meet our beat our clients' rates, but in actuality, they completely screwed us. Clients of ours that were processing over per month were quoted rates + transaction fee. Stripe treated everyone of our clients as if they were a new business with no sales history. We have since abandoned Stripe for CardConnect - this is the best decision we have ever made!

FREE! Reliable! And low fees for payment processing

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reliability, Low Fees, No Monthly Fees, No Sign up fees, Fast Transfer To Bank

Cons: None

Overall: I've been using Stripe for years now, after having a very negative experience with PayPal and it's fees are very competitive. No Sign up fees, No monthly fees, only transaction fees.

The best thing about Stripe is that it's very reliable and the Transfers to your bank account are Fast!
The fees are 2.9% per transaction + $0.30 (same as paypal) but even better is that you can see who your payments are coming from - the customer's name, email, what card they used, etc. basically everything you are supposed to see when you process a transaction (paypal hides all that information from you).

I've never had any problems with Stripe so haven't had a need to contact them for support... all I can say is that it's way more reliable and professional. I highly recommend it.

We use stripe to power our e-commerce website payments

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This was easy to incorporate into our website using Weebly. The amounts from our shopping basket automatically go into Stripe, which processes our payments from customers. You can also create payments from inside the dashboard for telephone orders (taking down the credit card details). You can accept payments in almost any currency, which is exchanged to your local currency.

Cons: The fees are not the lowest. Also, it takes around 1-2 weeks for the payment to reach our account after the order has been placed, it would be nice if this time was shorter.

Overall: This runs our e-commerce website payment gateway, allowing us to accept credit card payments from anywhere in the world.

Fast, Easy and Affordable Payment System and Gateway

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: The two biggest things that stand out for my use of Stripe is how fast, easy and affordable the system is, as well as how effective it is. From signup to actually being ready to take payments took only minutes, and bank accounts for deposits were confirmed in just a day or so. More over, the API system is very friendly and easy to use if you can't find an available add-on to work with Stripe. The most handy part I have found is the option to have Stripe's payment pages remain hosted and secured on their website. Most of the time this requires a redirect to another site entirely, however Stripe uses a small payment modal box that seamlessly integrates into your site, allowing the customer's data to remain secure AND to let me focus on operating the business rather than dealing with PCI Compliance - because Stripe handles all of that.

Cons: I don't really have a whole lot of negative things to say about Stripe. If there is anything negative it would be that sometimes it is a bit hard to find what I am looking for on their website, so that could be improved. The answers are there, you just have to dig.

Capterra-loader

My company currently utilizes them and it's pretty seamless for the most part!

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how immediate refunds are sent back to the card. It makes things really easy and it's great leverage when angry customers come yelling about how they don't see the refund because their bank simply hasn't processed it yet.

Cons: There's a few glitches that sometimes occur with failed charges when the customer updates their card: double charges and subscription switches, but that's about it! Also, some pages within the account display different coupons, or don't display all of them. I just learned last week that you can use the search tool to pull up coupons you might not see on the list, but are actually there!

Great payment processor that stays up to date with modern payment options

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have a squarespace site with an ecommerce store and since Stripe is integrated into Squarespace, I decided to use them as my payment processor. They have been excellent and deposit money into my account fast. I am also surprised at how Stripe manages to stay on top of all the trends in ecommerce such as offering subscription payment services and even having integration with Facebook Stores and Twitter Shopping.

Pros: Easy to use Manages to constantly come out with new features Keeps up to date with new payment trends like Apple Pay, Subscription services, Twitter/Facebook shopping.

Cons: Support is email only, no phone support

Recommendations to other buyers: Use Stripe for your site, I doubt you'd be able to find another processor as good as them.

Great product, great support team, mobile support lacking

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Pricing is competitive and better than most others I found - while they're not the cheapest, their feature set more than makes up for it, so they're the best value option for my needs.

Website integration with Woocommerce is simple and works great.

Support is amazing and respond quickly with helpful info if you ever need to contact them.

Cons: Mobile apps are limited/non-existent. There is an iOS app to display dashboard data, but no official app for Android and the third-party apps are mostly junk or make my eyes bleed or both.

Overall: Great payment processing system with very competitive pricing/fees.

The best option for e-commerce businesses to manage a marketplace platform

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Stripe is very powerful, and therefore fully customisable for any business to create the way they want the payments and subscription processes they way. I like how we can theme our brand and site to look however we like, so that a user doesn't feel like they are being taken away from our website when purchasing.

Cons: There is a steep learning curve for Stripe, and you really need confidence and some good coding skills (or coding team) to really make the most of Stripe's systems. Plus the lack of live chat/phone support is very very frustrating! But a bit of commitment and hard work goes a long way and there are a number of forums to rely upon for support when email support is normally 24 hours or just under in terms of response time.

My go-to for being paid in my business

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I've used stripe for 3 years now; I really enjoy this as it's easily integrated into my various web platforms (scheduler, website, shopping cart.) I've never had a problem and used it to send a refund to a client who had to cancel.

Cons: I think there are some features which should be made available:
re-occuring subscriptions
buttons for websites
These are options paypal offers and i think stripe could make it easier to do these things.

Overall: It's made setting up my webshop so easy. I really enjoy this and will be using it for any other future stores I set up.

Getting paid just got so easy!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Stripe is a well known brand name, most people are comfortable processing payments via this method and their security is top notch. It's easy to set up plans, recurring payments, coupons and refunds. I'm not in accounting, but I have full access to act as one when it comes to helping customers out with billing issues.

Cons: Sometimes it's a bit hard to set up integrations that play nice with Stripe, for the most part it's been acceptable and hence it's not a deal breaker.

Overall: Ease of billing, refunds, fraudulent activity analysis and revenue recognition.

Capterra-loader

The only way to process payments for any business

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is the best and easiest to use API to process payments and use for billing. Love the new Billing product which allows for all different types of recurring and single product payments. Also, there are many third-party applications that support and integrate with Stripe. It means that you can probably find or create the solution you need for your business.

The processing fees are pretty standard and decent.

Cons: Unless you are using a third-party app you will need a developer to get the most out of this service though there are some basic interfaces provided.

Overall: I can easily get setup and collect payments in no time. Fees are reasonable and they provide the most features to process payments that competitors so Stripe allows us to generate more revenue. Stripe has many different ways to accept payment from standard credit cards to Apple pay support so the biggest benefit has to be the availability for customers to pay us.

Great for processing customer payments

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is clean and for the most part, easy to navigate. It's easy to generate full or partial refunds, update information, or generate additional invoice copies to different email addresses. Sometimes you have to dig for what you're looking for, but as long as you click around enough, you'll be likely to find it easily.

Cons: I understand, but don't love, that email is the only way to contact them. I don't need phones, but live chat would be helpful. Response time has been between 24 and 48 hours - I would hope that without phones or live chat, response time would go town to several hours given that billing issues can be time sensitive. I wish credit card decline issues had more detail - but that probably has more to do with the banks than with Stripe!

Overall: Great for a SaaS billing plugin - we're able to process our customer payments using Stripe, which makes everything easier.

Capterra-loader

Perfect for our international clients.

Jun 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Stripe is our preferred choice of accepting payment from international clients. It is a very straight forward payment infrastructure and it makes it easy to register our clients for subscriptions.It has got a broad integration capability and has been very effective for our Subscription ,payments and billing needs.
Also Stripe recently introduced invoicing ,and this could not had come at a better time ; only makes me love Stripe more and more.

Cons: Stripe is impossible to integrate without a good background in programming.Also we have had situations wherein we were unable to approve our clients for stripe ,because of their industry of focus.

So easy to use, I forget about it.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Stripe via integration with Simple Practice, a therapy management system. I've been using it for about 3 years without issue and forget about it most of the time. I charge clients, the money appears in my account--that simple. I needed customer support once for a complex HSA card situation, and they were excellent in communicating with me and addressing the problem quickly.

Cons: I honestly cannot think of any cons. I have not had any problems in using Stripe over the past three years.

Slow to deposit, clunky software

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the check payment option when invoicing with Stripe. It has the potential to save the company a lot of money if a customer elects to use a check to pay.

Cons: Payments through stripe are incredibly slow. A payment that would be processed in 1-2 days with a competitor takes a minimum of 3-4 days with Stripe. Check payments are even slower, sometimes taking 1-2 weeks to process. The software is also not as easy to navigate as competitors.

Overall: Check processing is worth the slow deposit times if cash flow allows for it.

Stripe- the best payment option i've yet seen

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Low commission
Customer ease of payment
Simple and functional back end to manage payments
Integration with Tutorcruncher agency software

Cons: The commission could be lower?
Payment could be transferred to our account a little faster?
Not much else.

Overall: My business is Athena Tuition (www.athenatuition.co.uk) - a tutoring agency in the UK, and we started using Stripe through our use of Tutorcruncher software. naturally, Stripe was available as a choice to use, and we wanted to try it out to easily accept card payments. Getting set up was very easy, and we have never had any issues so far.

Recommendations to other buyers: Compared with any other service like Paypal or Braintree, Stripe wins. Gocardless is a little cheaper, but Stripe has no direct debit guarantee which is great.

So Simple! A huge win for new startups.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prior to Strip, I was a Braintree customer. Braintree was a really simple payment processing platform. However, setting up payment processing still took weeks, and many support calls. With Stripe we were up in days and didn't have to talk with any support reps.

Cons: You get what you get, and can't negotiate price. This typically isn't an issue for new startups, but if you run a mature business in a mature market with razor thin margins it could be an issue.

I use this daily to charge for therapy services and is a seamless process.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is integrated with other software I use so it makes charging for services seamless. I also like that I can keep credit card info on file (but safe) so I don't have to ask for a credit card at every session.

Cons: I cannot find my total about how much is being taking out in fees/percentages for the month/year. Would be helpful for some accounting to have this information. I know I could likely figure it out but would be helpful to have this option.

Stripe will rip you off with scammers

Jun 19, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Scam company, would not recommend using them, lost way too much money fro their deal with the devil, if you have a business know that stripe not only not defending you they take money from your account and transfer it to scammers ¿ scammers can just go to their bank say they never used your service and thats it they get their money back ¿ i dont want to name other companies so you think im promoting someone but others will defend you.i have provided hard evidence including contracts invoices ID SSN you name it, always they find some excuse of ripping you offThey tell you every time they steal your money you can do things differently but you really cant just think that the scammers bank decide who wins is that a joke or what

Pros: easy platform to ones who familiar with systems like that - i dont find any more pros when it come to strip

Cons: stripe collborate with scammers - they will withdraw money from your account without asking you they will not protect your account or you as their customer

Stripe is pretty much everything in the behind the scenes of our online business

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Without Stripe, I don't know what we'd do! We've been using it as the primary payment processor for our online business for quite a few years now and have never experienced any negative issues with it. It connects seamlessly with our website /online shop as well as our accounting software. And the one time we did have a need to contact customer support, we received very efficient and timely help. So thankful for Stripe!

No complaints - great payment processor that we don't even have to think about!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We know exactly what we owe to Stripe for each transaction processed so it's easy to budget and set pricing accordingly, they accept payments from all over the world and we have a lot of international purchasers/customers, and it was easy to set them up as our payment processor by following simple step-by-step instructions.

Cons: We've had two customers dispute charges, thus far (neither were valid) but submitting the correct information and documentation through the platform was a bit clunky. For the first one, some of the documents didn't upload and therefore it was rule in favor of the client, yet we did not receive an error message, it still allow us to submit and we did not receive an automated email saying that some of the documents weren't uploaded or processed correctly.

21st in my business, all's so easy and automatic!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't need to have this special tool to collect cash from my geusts! It's integrated with my channel manager and everthing is automatic, I track this cash but all is perfect. They don't do mistake and I think this is really important. Second best option is mobile app, I can easly take credit card and make a payment from my guests, super pro!

Cons: App is not finished I think? Still is amazing and you can collect money from my guests, but I don't have access to the dashboard of my account from app. Sometimes it will be nice if I don't have in from of me my laptop to check some details. For example why the payment was decline, this information I only get normal pc browser

Overall: Time, professional look and I don't need to be worry about payments.

Accept payments easily and affordably.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Because of the hundreds of apps and services Stripe integrates with, it couldn't be easier to accept payments online. Their dashboard is pleasant to to use and navigate.

Cons: More power features that don't require use of their API would be greatly appreciated, but overall, a lot can be accomplished within the dashboard without programming experience.

Overall: It only took a few minutes to get started with Stripe and start accepting online payments.

Capterra-loader

Credit Card Processing Software Integrated with my eCommerce Site

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I use Stripe for my credit card processing on my Squarespace eCommerce site. The platform is simple and straightforward. I can easily view my transactions and the breakdown of fees. I can also see if there are any declined transactions and it will provide the reason for the failure. The processing fees are pretty comparable to other options in the market. It works seamlessly with Squarespace, which makes transactions easy.

Cons: My biggest complaint about Stripe is how long it takes to get your money. I also use Square for credit card transactions and I always get my money the next day. Stripe can take 3-4 days to send my money to my bank. I also would love to get notifications when credit cards are declined. I had a regular customer try to order and she didn't realize it hadn't gone through, so she was awaiting her order. If I had seen the payment failure, I could have reached out to her to resolve the issue.

Capterra-loader

Stripe is an innovative online payment processing solution with great design and reliability

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe is impressive when it comes to design and features, and innovation. I've been using it reliably for many years and I've been delighted with their technology and attention to user experience and design.

Cons: For non-technical users, Stripe may be slightly challenging, but they've really gone a long in way in creating a beautiful and intuitive dashboard.

Overall: Reliable, efficient and innovative payment processing solutions

Overall great product

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is completely integrated with my booking software and was really easy to set up. Rolling payouts are reliable and reasonable percentage rate.

Cons: They have yet to integrate the chip reader with my massagebook account. There is not a way to invoice clients, well there is supposed to be but the customer support has not helped at all. Often when you all customer support it is shifted fault to some other program.

I use stripe almost daily to charge our vendors and support transactions.

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Stripe is pretty easy to use and they have been impressive in offering additional features. We use them both to charge our vendors and to host our transactions. It's easy to execute payments and track transactions.

Cons: Customer support is a bit of a pain to reach since they don't really give out a support line. Discussing issues via email can be annoying but they do at least respond quickly.

Business Owner's Dream

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is really easy and simple to use. I love being able to easily add payments or subscriptions from the dashboard.

Cons: If you aren't a developer, you'll be limited in what all that you can do with Stripe.

Overall: Stripe has been phenomenal for my business. I'm not a developer but have been able to easily find integrations for the software that I use. The new dashboard is incredible!

Recommendations to other buyers: It's a great tool and it's pretty easy to find integrations for the software.

Stripe does the job

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using Stripe for 3+ years. It was easy to set up and start integrating with our sales funnels right away. Works great.

Cons: The one drawback is it takes several days for money to transfer to another account. I'm so used to instant payments in my account like Paypal is. But that's not a huge issue.

Overall: Their back office has everything I need to track payments, see balances being transferred, etc.

Capterra-loader

Good, Solid, well support subscription billing system

Jul 24, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: - Multiple integration options, good API support, multiple library options, Versioning of API's is really good
- API logs are very helpful
- Payment mechanisms are seamless
- Customer support is fast and helpful

Cons: - Breaking out of the subscription workflow to customise invoices can sometimes require a bit of integration work.
- When we first began using Stripe we needed to build invoice generation but now this has been partly built in to Stripe. There are add ons available by 3rd parties to generate 'pretty' invoices for clients.
- Had an experience where Stripe removed some functionality from the Dashboard that our accounts team were using which meant we had to write further integrations to support internal teams.

I use stripe as a payment processor on my website. It's been flawless.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe is easy to set up, easy to incorporate into my webstore, and has an easy to use interface. Stipe has flawlessly processed all of my transactions and delivered payment to my bank automatically.

Cons: Though Stripe is competitive with other payment processors, I would like to see the fees be slightly less than they are. Other than that, I haven't had one single problem.

We integrate Stripe into our software so our customers can accept payments.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very user friendly and integrates well with our software. The website is easy to navigate and find payers & their payments. Credit card payments and refunds are fairly fast.

Cons: It takes close to seven business days for our customers who are accepting direct debit, to receive their money. It used to take five business days at most but now it seems to take longer.

Probably the best payment processor on the market today!

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe has everything you need to process payments. It is well organized and clear to track every single payment. It has a built-in feature for accepting subscriptions and it is super easy to track every paying customers. I can highly recommend using Stripe for your eCommerce business. When it comes to a great integration I can recommend to use Stripe

Cons: Honestly, there are no issues so fare with Stripe. The only cons I can see is the higher transactional percentage.

The best online merchant service available if you want an all in one platform

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really good documentation, the connected account and ability to manage collected fees and payouts all on one platform makes it much easier than something like ADYEN.

Cons: Credit card fees are a little high and the conversion fees are a little much but its very hard to have everything perfect in the payment industry.

Overall: accepting payments in multiple countries and currencies.

Stripe integrates perfectly with my invoicing system & my product sales--I love it!

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, I just filled in all the information & connected it to my bank. I even have a separate account for my freelance business than my e-course product sales to make accounting easier

Cons: I actually haven't experienced any problems with it at all. There was a bit of set-up on the front end, but after that was done, I never had any technical issues.

Overall: I really like the clear messages on what fees are being deducted, and I especially love the app! Both are extremely user-friendly and allow my customers to easily pay by credit card

Great Software, Misleading Customer Service and Terms

Jul 02, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to set up and use for payments. Great app to alert to new payments, disputes, deposits, etc. Connects with a large number of softwares.

Cons: Payout take forever if you aren't meeting a certain threshold. Was told 2-day payout would commence after a trial period of 7-day payout, then told I needed minimum monthly threshold, then told about dispute counts... Basically the answer changed everytime I followed up to get 2-day payout. Many others got that after the first couple of transactions. Very frustrating and will likely change to another service. Unless you want to wait 7-10 business days for your money, I'd recommend going elsewhere...

Integration with Payment Processing Framework

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Management of the full spectrum of payment processing: Purchases, Refunds, Cancellations, Dispute Charges Integrating of Stripe API into own software product was easy and Technical Documentation greatly helped Test Accounts was a big help in testing credit card payment processing schema Confidence in using Framework when we read articles about other major online retailers adapting Stripe as well

Cons: we have not experienced any set backs at this time of using Stripe for the past 6 - 12 months for .NET implementations. However, if you find something of value, we would definitely let Stripe know about improving particular process use case.

Stripe, the PayPal alternative!!

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Definitely a GREAT payment gateway alternative for PayPal!

Pros: Comparably priced with all other payment gateways. DOESN'T require or trick people into signing up with an account! Woocommerce plugin is very useful and easy to setup

Cons: Not really any thing bad to say about Stripe. I wish there was but for now, after 5 years of use, nothing bad to say.

Amazing payment gateway

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it has amazing documentation and an API. This makes it easy for us to spin up custom payment gateways when we need to.

Cons: What I like least about this software is really nothing. It does exactly what it needs to: it's a very reliable and safe payment gateway for online purchasing.

The main platform for subscription based SAAS company.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, easy to use and simple reporting.
Working with stripe has replaced my 4 year relationship with Paypal as my main source of payment processor.

Stripe is straightforward and avoids the bull service you get with Paypal.

Cons: Stripe's dashboard does not provide the data we sometimes need when we go through the books. I wish that they had a more comprehensive report for when we occasionally need it.

Overall: Their low fees and simple to use structure is a must have for any subscription service.

The best payment processor available by a wide margin.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is insanely easy to set up, test and use. There is NOTHING this simple when it comes to processing payments around.

Cons: I really have to look hard for ANY cons, but if there were one, it would be more "plug and play" integrations for a capture form so I don't have to update anything but a little JS snippet on my site.

Best merchant service on the market

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Stripe as our default Merchant Service. The fee structure is very reasonable.
Implementation was very simple to do.
Their payment forms also look very modern.

Cons: They should add a more robust reporting to search through transactions and logs similar to PayPal.
I need to dig through the information I need sometimes.

Capterra-loader

Excellent product for small business

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This web-based product is very user friendly with low credit card processing fees. It interfaces well on our website to allow customers to easily make payments. You can also setup user levels within the cloud-based program to provide employees access without having full administrative access.

Cons: There has been nothing thus far that I don't like about this software.

Overall: This is overall a wonderful product that works for our small business with processing credit card payments online.

Good for payment processing, lacking in fraud support.

Mar 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to pull reporting and navigate the dashboard at a high level to see payment statuses and transactions in a given timeframe.

Cons: Most of their fraud prevention features are paid, and even on a trial of the paid features right now we don't get much context as to why their system might find a purchaser risky.

Easy as 1, 2, 3...

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe allows for easy payments to be made even through our phones. This allow to offer goods and services on the go even when not tied down to a cash register.

Cons: Sometimes customers do not have a credit card and don't want to be a part of a new innovative service we offer.

Overall: Stripe is the only way of the future.

Stripe Is Easy & Has Tons of Integrations

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you're launching products online and need an easy eay to setup products, or even a subscription - stripe is your payment platform. Works incredibly well with Leadpages.

Cons: It took me a while to figure out some of the navigation inside stripe, but once I got it the platform became everything I needed

Horrible!

Jan 22, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Platform was easy to use, as was set-up and initial application process. Other than that, they were a nightmare.

Cons: They hold your money for over 7 days. When you've "used" them for a while, you supposedly can ask for an updated disbursement schedule. But, customer service doesn't have any control over who is allowed to go to a 2-day disbursement. If you don't run a lot of money through them, they won't let you switch to a quicker payment schedule and can't tell you why. When you ask questions with support, they give you a run-around. Not worth it when other processors charge the same rate and disburse funds faster

Not recommended

Mar 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Tightly integrates with Shopify so it's the most convenient payment gateway....aka "Shopify Payments."

Cons: The "risk analyst" who contacted me was abrasive. After being a customer for 3 years, the payments account was immediately disabled without a grace period to provide the requested documentation.

You don't have to be a developer to set Stripe up

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe's setup is accessible to non-developer mortals. Their help center and UI are complete enough that it hasn't been necessary to contact their CS in almost two years since I've been using their tool. The Stripe product is amazing and the constant updates and improvements give the impression that the best is yet to come.

Cons: The coupon implementation could be more flexible. Example - it would be useful if you could edit a coupon.

Easy way to process and track payments and track

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not all of our customers have a Paypal account, so Stripe has easily allow us to collect payments and reoccurring payments using any card. I've used Stripe for several years now and don't plan to leave any time soon!

Overall: From day one of setting it up it's been easy to use and does the job for us.

Good functions, low customer service

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Stripe merchant system has a lot of good and easy to use functions and integrations which make it easy to use/

Cons: Although stripe merchant system has a lot of documentation on their system, their customer support is lacking. You can only reach them via email which is very limiting.

Stripe is a great Solution for Payment Processing

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Stripe is an incredible solution for slick and easy payment processing. We use stripe on many of our ecommerce sites and have had a great experience.

Cons: Frankly there isn't much to complain about. Stripe is supported with almost all ecommerce platforms which is great.

Easiest payment solution for developers

May 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean documentation, very straightforward set up process to collect payment info on our website and apps. Handles all the complexity related to subscriptions seamlessly - so we just need to look at the dashboard and monitor what happens.

Cons: Wish they allowed for more custom Slack notifications for certain events - it's fun seeing when certain events happen in our slack, but they have a limited set of options right now.

Affordable and easy way to take credit cards

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I welcome guests from all over the world, so I like that Stripe supports so many credit cards from so many places. It's also a good rate from what I was able to compare.
One thing they do that's extremely useful is allowing the processing without needing a CVC code or a postal code. I work with some booking companies that don't provide that information and Stripe worked just fine so I could welcome those people.

Cons: I wish they allowed you to create invoices and customize the way the receipts look and what's on them. I like to know what my customers will be seeing. Maybe those features exist and I just haven't found them yet though.

Capterra-loader

Setup 3 payment sites using Strip.com Easy

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Api is easy to use and you are up and running in a couple of days. Stripe makes it really easy to add secure checkout to your website even if you don't have SSL. The ability to quickly add a the ability to accept credit cards with zero coding is amazing. Once we got up and running we quickly started to use their well though out API to integrate into a custom dashboard.

No Non-sense payment processing. GREAT DOCUMENTATION.

Cons: There are no Cons to using Strip they could always lower fees but other than that a great developer focused company.

Overall: Fast setup and gretat docs perfect for developers.

Unreasonable fees for Refunded Charges, Unrealistic Hold Times on Payments, Including Low Risk Payments

Jul 18, 2018
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I subsequently closed my account and continue to use Square and PayPal, which have no similar ridiculous policies.

Pros: This integrates with almost anything, Zapier, IFTTT, Integromat, Invoicing Software, etc; which makes it very convenient. Features are good if you are a developer.

Cons: Upon creating an account, I experienced a long wait period for my account to be approved (about 2 weeks) mostly due to an oversight by the team to activate my account. Then, I was put on a 'high risk' status even though my profession and sales were in the LOW risk category. I also provided all of the required identification and documents to be a 'low risk' status user, however after a few more days they realized this and I was deemed low risk. That was not all, I was required to have ALL payments, regardless of method and amount, go through an extended hold time until I made consistent sales, which I believe was a 4-6 month period. The funds were held for about 7 days, which was not possible for my business. I emailed, chatted and spoken with many employees to try to bypass but to no avail. When I realized that it would be held for 7 days, I refunded a customer in order to pay an alternative method, however, I learned after doing so that the 'processing fees' couldn't be refunded and I was charged the full fees to process.

I have used Stripe as a payment gateway for my E-commerce stores over the years.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Like many payment gateways, Stripe integrates easily into the major E-commerce solutions on the market. When launching my first online store, Stripe was a great solution to accept credit cards securely. The platform is very user-friendly and offers easy reporting so you can stay on top of your books. The credit card processing rates for Stripe are industry standard.

Cons: Depending on your preferred way to get paid, other solutions have emerged over the past year or so that offer more payment options for customers. If you're looking to offer customers other way to pay, such as Paypal, you may be able to find a better solution.

Best merchant processing solution for non-profits!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and easily integrates with many online stores, such of the Go Daddy online store system.

Cons: It would be nice if they provided more assistance when dealing with a charge back when a customer thinks that their credit card was used in a fraudulent transaction.

Overall: Stripe provides nonprofits in the US with a 501(c)3 designation with the IRS with discount transaction rates which can save hundreds of $$ a year over other payment processors.

Capterra-loader

Happy but not totally impressed

Feb 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's relatively user-friendly but there will be times when you need basic coding or an engineer to set something up.

Cons: Limited functionality and analytics. They've improved this over the last few months with their latest release but there's some obvious reporting that is missing. Better customer support would be welcomed as well. I'd even pay for some handholding to make things a bit easier for me.

Wonderful tool for managing gross profit

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is linked to my SimplePractice software, so one button handles recording the payment in both systems. The output data is very helpful for tax purposes, but also gives you several options for payouts to your account directly.

Cons: It would be nice to customize the data in each batch to help identify customers a bit easier. Currently you have to open the transfer data to see the breakdown.

We use STRIPE as our Payment gateway and it was easy to setup

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: For our tech side it was very easy to setup Stripe as a payment gateway. Their check cart looks very professional and clean. Their fees are also very reasonable.

Cons: From a functionality perspective if a customer accidentally purchases our product, stripe only allows us to refund the charge, rather then void the charge.
In another merchant platform we used, we could just void the charge.

Great payments transactions processing

Jun 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This is by far the most straightforward payments processor for e-commerce. End-user experience is great as well as it doesn't require you to distinguish between the different card issuers and the checkout page is clean and simple.

Cons: I do not really have any negative comments. If they can process payments instantaneously and release funds to us the next day, that would be great!

Awesome. Easy to use credit card processing.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease to set up and use. Great that it integrates with other software's we use such as Jobber & L27. Å

Cons: As a business owner I am always trying to save money. Stripe fees can get expensive compared to other companies.

Excellent merchant processor

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: API connects with our internal system to allow us to charge credit cards directly from our internal platform

Cons: When customers dispute charges the dispute process is often unclear as to how judgement is made. Also no ACH

My prefered merchant account

Aug 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe has become my PayPal alternative for several reasons. It has a great API, integrates very well with many different applications and the fees are very low. Stripe is very similar to an open source software. You can do just about anything you need for merchant services.

Cons: Some of the navigational structure is difficult to use. The user interface is OK, but the navigational structure can be confusing to find your way around. The logical order of navigating the site is a bit awkward and needs some improvement.

Overall: Lower fees and better statistical data.

Capterra-loader

Professionalism in the eyes of the customer.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you can make life easier for your clients - do it.
Instead of making a wire-transfer your client can pay by card as in his corner shop.

And instead of worrying about suspicious/fraudulent card transactions you have expert help.

- Super simple setup.
- Transparent rules.
- Low fees.

Cons: Maybe the only thing I do not completely like is the waiting time after clients payment for a transfer (7 days in UK) but this also protects you for chargebacks.

Overall: It simplifies the way of settling accounts with the client.

Capterra-loader

Stop using whatever you're using and USE THIS!

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If you're not a developer and you're trying to choose a payment gateway, stop what you're doing and ask your developer's opinion. Because spending hundreds of hours pulling together code to make some antiquated gateway from the 90s work is expensive. Stripe is SUPER easy, SUPER flexible, and honestly pretty cheap too.

Cons: Like a lot of software that does one thing REALLY well... implementing it is a specific process. It's an easy one, but if you ever wanted to change vendors you'd spend a lot of time reworking classes and webhooks.

Stripe is a friendly payment processor

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I run a small service-based business, and using stripe to get payment & process payment is lot ease with Stripe. A few of my client also use Stripe Integration in DEAR Inventory which is a great plus and user just process invoices with DEAR platform and Stripe handles the rest instantaneously.

Cons: Handling charge back can be an issue if you face it. When doing ecommerce work, user find that a lot of customers will simply do a charge back instead of communicating with user to ask for a refund.

Good

Aug 06, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fast approval for applications and new customers. Installation is fairly easy.

Cons: The major downfall of stripe is their customer support. We had installation problem which we had to fix ourselves cause we couldn¿t get a reply from them. Also they haven¿t released the money in time and we had to send 10s of emails.

Overall: Good process with a very weak customer support

Easy to use and integrate!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Stripe is fast and easy to set up. It works seamlessly and you don't need to worry about it. Integrated with my businesses CRM and invoicing system to make getting paid easy for us.

Cons: Would be nice if Stripe would accept Interac payments. This way customers/clients have more ways to pay and can help save the business from the Credit Card fees.

Once integrated, super easy and seamless payment processing

Aug 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Affordable, easily integrated with many software platforms. competitive pricing, and no-nonsense interface round out a strong offering.

Cons: A bit tricky to get set up at first. If not already set up for your particular applications, you'll need a coder to get everything working smoothly.

Overall: Easy payment processing, straight into my bank account. No delays, no holds.

Feels like the most secure option for online payments

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Once set up it is very simple to set up several sources for online payments. No hassle operation and a reputable solution for both sellers and buyers.

Cons: The price tag for a new user with small income streams of revenues is a bit high. Maybe it could be another set up for the first thousand and later be a percentage model as per today

The ultimate payment provider

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe is without any doubt, the best payment provider I have ever worked with, used or implemented. They provide beautiful components that are easy to integrate, have clear pricing, the documentation is outstanding - what's more to wish for!

Cons: The only problem I can see with Stripe is the fact that they require your business to be registered in one of their accepted countries and they don't expand that list too often - lots of Eastern European countries are still unavailable.

stripe makes things easy

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use

Cons: no collation of stripe charges for software (eg xero) even though lots of people have asked for it

Overall: always been easy to use. only thing i wish they did is collate charges into an easy to use list for software

Fast Approval

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Stripe are good in the approval process as they are one of the fastest payment gateways to accept or decline your application. easy integration with help documents. Smooth process

Cons: I myself couldnt find phone number for them when i needed to speak to someone from the customer support, this is may be their only downfall.

Stripe is something we use for our restaurant and it's pretty easy to use

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The functionality of the program is easy to use and train people on. It's a great way to receive reoccuring payments if you have house accounts.

Cons: It can be a bit difficult trying to find specific features and you have to search for them in a roundabout way. It also doesn't integrate fully with different products.

Good service

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Took them few days to verify us which is great. Now it is integrated in the software we are using which made all our transactions way easier than before.

Cons: Customer support could be better than this, we feel they only read from the terms and conditions. We cant always find someone to speak to over the phone.

Paypal is now our backup

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe offers competitive transaction fees, a killer API and no monthly fees. It has, for the most part, replaced PayPal for us. We still offer PayPal for the customers who prefer to pay using their account or for those who have no other option but Stripe is our go-to.

Cons: Because we operate outside of the US our rolling pay schedule is 7 days V. 2 days which is a drag but perhaps this will change over time. No phone support is also a bit of an inconvenience

When a client's recurring transaction fails to process several days later, I get no notification

Mar 07, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it processes cards and EFT. It also sends info directly to our CRM, which is helpful and is less data entry for us at the end of the day

Cons: If an EFT fails to process several days later, I literally have to track down 'failed transactions' and have to go back to my CRM to negate that transaction. It shouldn't show as a processed transaction until the money goes through or doesn't go through. Either way, don't show a positive if it will fail later.

Capterra-loader

EXCELLENT software for money processing

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is an online platform very easy to use and that now they have changed their graphical interface, it looks much better, they added the receipts for the clients which is more attractive and very interesting

Cons: There are many businesses or types of businesses that are not accepted because they can not cover them in case of fraud or banking inconvenience, I do not agree with that but it's fine.

Overall: Great tool for small and medium business to process payments

Capterra-loader

EXCELLENT! Always processes smoothly

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Stripe for as the payment processor for most of my invoicing now. It looks great and is intuitive to use. I love that I can process different currencies straight.. even my current invoicing platform doesn't allow me to do that!

Cons: It's still very much a developer's software, which can confuse many non-tech savvy people. I find the new Stripe Billing feature for one-time billing a little lacking, other platforms seem to have more of exactly what I want.

Overall: It just gets payments done. Loving it!

Stripe is a great tool to keep track of the online payments you receive.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Stripe is easy to understand and easy to interact with.
It has many options and you can interact with the API to get into your own app.

Cons: It might be a bit confusing when trying to locate information it might become cumbersome since it stores many pieces of data.

Overall: Great management of received payments.

I used Stripe to manage payments for over 100 clients in a small business.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Stripe is dead simple and super easy to use. Setting up recurring billing was very easy and fast and you could bill people right away. I loved the dashboards that showed you exactly how much you were paid each day or each month. The software is really good looking and simple to set up, ideal for small businesses that are looking for a good easy billing solution.

Cons: Occasionally we would have clients that wouldn't pay and we weren't notified in the software as easily as we would have liked. This lead to some confusion and frustration since we had quite a few clients to keep track of, but it was a relatively minor issue.

Great support and super easy to integrate into your e-commerce website

Apr 24, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Super easy setup -Quick activation to begin processing payments -The customer service team is super responsive and eager to help

Cons: -The dashboard is somewhat intimidating and has almost too much information up front -Takes some adjusting to find out where all the features are