# Stripe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stripe the right Payment Processing solution for you? Explore 3350 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123889/Stripe/reviews --- Stripe 4.6 (3350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Stripe Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Extensive integration ecosystem 91% positive reviews out of 803 Most reviewers indicate integrations are seamless with various platforms, simplifying setup and expanding business capabilities. Nedim M Digital Marketing Manager, 2 - 10 employees. "Easy to integrate and works nicely with websites, making it accessible for businesses of all sizes." Inconsistent fraud prevention and holds 70% negative reviews out of 195 Most users report fraud prevention sometimes triggers unnecessary holds, lacks transparency, and offers limited merchant protection. Frank I Owner, 2 - 10 employees. "We were dealing with fraudulent credit card disputes for almost $50K in charges and they did not help at all." Comprehensive payment security features 91% positive reviews out of 179 Most users report security and access control offers strong encryption, compliance, and safeguards for sensitive data. Kaleena L Sr. Communications Consultant, 10,001+ employees. "It supports various ways to pay for goods or services and its encrypted system is trustworthy and reliable." Challenging chargeback handling 61% negative reviews out of 120 Most reviewers find chargebacks difficult to contest, with high fees and limited support for dispute resolution. Flexible donation management tools 90% positive reviews out of 63 Most users comment donations are easy to process, track, and support recurring gifts with nonprofit-friendly rates. Aaron W Vice President, 2 - 10 employees. "Stripe directly integrates with all of our fundraising systems, making it easy to accept credit cards for donations, merch, or any other revenue stream." Limited international accessibility 71% negative reviews out of 65 Most reviewers describe country availability as restrictive, preventing businesses in many regions from using the platform. ## Showing most helpful reviews Showing 1-25 of 3350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaleb V. Founder and Managing Member Management Consulting Used the software for: Less than 6 months ### "A Convenient, Centralized Hub for AR" May 23, 2026 4.0 Pros Having our invoicing and accounts receivable in a single dashboard was helpful to a team that spans several time zones and has lots of moving pieces with various clients needing different billing cycles. Cons 's percentage is quite high on the larger-ticket billing. We paid several hundred dollars with our initial client payments, and there are more cost-efficient ways to bill one-off customers. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Stripe We needed a bit more administrative oversight and accounting transparency for records and client management. delivered that. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave generates invoices easily, but doesn't have an automated or secure way to pay them like we needed. Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A reliable, developer-friendly payment solution that scales with your business" May 22, 2026 5.0 verall, is one of the most powerful and reliable payment processing platforms on the market. It strikes a great balance between ease of use for non-technical users and flexibility for developers. Despite the fee structure and occasional support delays, the platform's reliability, feature set, and global reach make it an excellent choice for businesses of all sizes. I would definitely recommend Stripe to any company looking for a modern, scalable payment solution. Pros has been a game-changer for our business. The setup process was incredibly smooth — we were able to start accepting payments within just a few hours. What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.) Cons The transaction fees can be difficult to manage, especially for businesses with high volumes , connected Customer support is mostly handled via email or chat, and while the team is professional, response times can sometimes be slow for urgent issues. A more direct phone support option would be appreciated. Alternatives considered [Adyen](https://www.capterra.com/p/165680/Adyen/) Reason for choosing Stripe Developer-friendly API and documentation: 's API is by far the most intuitive and well-documented on the market, which made integration significantly faster and smoother compared to competitors. Review Source EP Eugene P. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "Chief Operating Officer" May 9, 2026 3.0 Overall ok but higher fee and having to maintain two accounts are not the best experience. Feel like I am kept hostage of as a result of the SaaS tool we chose to use. Pros It seems comprehensive and the reporting tools are helping so I am generally happy with the tool so far. Cons I have two streams of revenue but it is not letting me consolidate both streams so I have to maintain two accounts. Also the process fee and payment timeline is worse than another tool I use. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Reliable and Flexible Payment Processing with Stripe" March 17, 2026 5.0 Overall, has been a dependable payment processing system for our business. It handles credit card payments efficiently, offers useful reporting tools, and provides a secure way to process transactions. The platform is generally easy to use, runs smoothly with minimal bugs or issues, and gives businesses the flexibility to customize integrations as needed. It has been a strong solution for managing online and card payments. Pros provides a reliable and flexible platform for processing credit card and card payments. The system offers good value for the service provided and integrates easily with websites and online ordering platforms. The dashboard is easy to navigate, making it simple to track payments, review reports, and manage payouts. Stripe also allows for customization and integrations that make it adaptable to different business needs. Overall, it provides a smooth payment experience for both the business and the customer. Cons There are not many major downsides to the platform. Some reporting tools and advanced settings can take a little time to learn when first using the system, but once you become familiar with the dashboard it becomes much easier to navigate. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Stripe I chose due to the ease of integration with my current website provider. Review Source VR Verified Reviewer COO Construction Used the software for: 2+ years ### "overall experience has been excellent" May 28, 2026 5.0 My overall experience has been excellent—everything has worked smoothly and exactly expected throughout! Pros makes accepting and managing payments feel simple while still offering powerful tools as a business grows. Cons Funds can be temporarily held for reviews, chargeback risk, or compliance checks, which can be frustrating for businesses that rely on regular cash flow. Switched from [STAX](https://www.capterra.com/p/177329/STAX/) Easy Salesforce integration and setup experience Review Source Konstantin P. CEO Construction Used the software for: Less than 6 months ### "Easy pay system " May 5, 2026 5.0 So far using it everyday. No problem. It is a good addition to our customer service system, where they can pay bills online. Pros It is pretty easy to set up for a first time. Not too expensive. Not sure about customer support, because it was really to set up at the first time. Card payments are really easy. Especially we love that our customers can tap their debit card or credit card on business phone and make a payment. No need to buy any POS systems from them. The app is fully customizable, you can choose what day and time to get money on your account. So far didn’t had any bugs or issues with the system, works great. Cons When first time I was trying to find information about how much does it cost it was hard. Also Really wanted to talk to real person for customer support or sales agent. Didn’t found their phone number. There is a bug sometimes when you using Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) much easier to use, and we can use it from our phone. Review Source MS Mathew S. Dentist Owner Medical Practice Used the software for: 6-12 months ### "Stripe experience" May 26, 2026 4.0 Overall, has been convenient to use at my practice. It is integrated with my weave software so that feature is convenient. I also like the ability to see daily / weekly / monthly reports quickly. Pros has been easy to use and I really like the terminal functionality. It has tap to pay, swipe, or manual entry. It looks sleek as well. Also really like the text to pay option. The ability to automatically e-mail a patient a receipt is super helpful as well. Cons What I like least about is the credit card fees are a bit high especially for manual entry. Not as high for swiped card but still a bit pricey. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) I switched to Weave and was their integrated CC processor so I wanted it to be streamlined. Review Source Mailen G. Self-employed Financial Services Used the software for: 6-12 months ### "Easy and Reliable Payment Platform for Online Businesses" May 28, 2026 5.0 Overall, my experience with has been very positive. It is a reliable platform for processing card and online payments, and it integrates well with many websites and apps. The system feels secure, professional, and efficient for managing online business transactions. I would recommend Stripe to small businesses, freelancers, and online sellers looking for a trusted payment solution. Pros What I liked most about is how easy it is to use and set up. The platform makes accepting online payments simple, and the dashboard is very organized. I also like the fast payouts, mobile access, and the variety of payment options available for customers. Cons One thing I liked least is that customer support can sometimes take longer than expected to respond. Also, some features may feel a little complicated for beginners at first. Switched from [Venmo](https://www.capterra.com/p/222572/Venmo-/) I switched to because it is easier to use, more flexible, and better suited for my online business needs. Review Source Alexis L. Owner Arts and Crafts Used the software for: 2+ years ### "Great payment taking! " April 28, 2026 5.0 Overall, I enjoyed it for the price it was expensive. I also never really had an issue that I had to contact anyone to help me fix. I would definitely recommend it to other people in business owners. Pros I would say is the best for any card payments. I used it everyday in my time as a business owner. It’s so versatile and easy to use. I also could integrate it into my online shop. Cons Sometimes it was slower on some days. I was confused with a few features but they have a great information page to help with. Review Source El-Hadj B. CEO Political Organization Used the software for: 1-2 years ### "ALL payments accepted" May 23, 2026 5.0 Overall everything is good, as I mentioned before, I believe that the fees could be less, but the most important feature to me is the integration with payment clients such as Klarna Pros I like the ease of use. I like the quick turnaround from application process, to collecting payments from customers Cons I don’t like the fees. Out of a $100 payment, I only receive $93 dollars. That’s almost 10%. Fees closer to what PayPal charges would be better. Review Source BN Bill N. Senior Financial Accountant Computer Software Used the software for: 2+ years ### "Stripe Review - SafetyCulture" April 13, 2026 4.0 is easy to use, reliable, and integrates seamlessly with other software products (in our case Zuora), making payment processing simple and efficient. Further, Stripe reporting allows us to reconcile our credit card payments with ease. Pros makes it easy to set up and start taking payments, especially for our self service customers. Also, it has a clean and friendly dashboard, good reporting functionality and ability to set up sites across different currencies. Cons fees and network costs can add up making it expensive. Additionally the chargeback process can be a bit frustrating as not much information is provided. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe is easier to set up, pull reports and has a more interactive UI Review Source VR Verified Reviewer Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Set It And Forget It Payment System" December 21, 2025 5.0 Almost never have we run into a bug, and more often than not, a message from is straight forward, with solid support, and works without any intervention after setup. Pros directly integrates with all of our fundraising systems, making it easy to accept credit cards for donations, merch, or any other revenue stream. The space is very competitive with few players, but Stripe has been the most seamless of the players out there. Cons Sometimes the system cannot integrate with a partner software, though this happens extremely rarely. The reporting also can be clunky at time and the fees can be a bit high, but not much different that other providers. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe The integrations were not nearly as robust on Square, which would have required us setting up multiple payment systems to handle different channels for our organziation. Review Source Saleem B. Training and Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Stripe - The simple way to collect payments" December 2, 2025 5.0 We connected as a Merchant on Wufoo to collect one off Payments on forms. Its simple and secure to use to collect payments. Pros It was quite easy to setup and cheap too. Transferring payments from to our business bank account is very simple and it meets our compliance needs. Cons We haven't experienced any negative issues with so far, I guess it was just a matter of putting in time to learn how to use all the features. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Stripes fees were cheaper than Paypal, so we made the logical choice. Review Source DR Dan R. Developer Entertainment Used the software for: 2+ years ### "Stripe works great, 10 years strong." November 11, 2025 5.0 Overall has been my go to API for handling payments for all my custom web development projects. I've been using them for 10 years now. Pros What I really like most about is the 100% free to setup and use API, the quality customer support, the ability to process basically any payment type, and their fees are fixed at about $0.30 + 2.9% overall for most payments scenarios. I am a developer, so after I started using the API I got a lot of custom value out of the flexibility. I haven't had any bugs or issues often, and when I did I could contact support and they were able to help me out. Very easy to use overall to handle credit card payments across the board. I am a fan.# Cons I don't like some of the fees being higher for handling multiple managed accounts (for example when running a marketplace platform) Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe The API of is build for developers, unlike PayPal which it was an after thought it seems. Review Source SC Scott C. Director of Ecommerce E-Learning Used the software for: 2+ years ### "Stripe Has Been a Great Payment Processor For Our Online Learning Business" July 10, 2025 5.0 Overall, we are very pleased with . Stripe is deeply integrated with our current stack and we don't have any reason to change. Pros has been a great payment processor for our online training platform, seamlessly integrating with WooCommerce and WooCommerce subscriptions, allowing us to offer multiple payment options to our customers. Cons 's payment processing fees are slightly higher than the payment processor we use for the products side of our business. We have been able to negotiate our fees down with the other processor and haven't been able to successfully lower fees with Stripe. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/)[PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe was a good fit for us because we offer a digital product (online training platform) and the rates were pretty good. Review Source SR Sandra R. Owner Real Estate Used the software for: 2+ years ### "Small Business using Strip" February 10, 2026 4.0 I overall like using , they are one the leader in their field. I will definitely recommend them for small business. Pros is very easy to use, the dashboard is friendly. Their overall costs are good. The customer support is easy to deal with. Cons They are not custom built and not really made for my short term rental business. The foreign fees were a bite too high. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe Easy to use and recommended by my property management software Review Source Jayme V. Owner Information Technology and Services Used the software for: 6-12 months ### "Definitely Beats others!" March 31, 2026 4.0 has made it possible for me to launch and test multiple digital products without needing a complicated financial setup or a full development team. As someone building structured tools like Identity Architect frameworks, digital reports, and downloadable software, I needed a payment system that felt professional but didn’t slow down execution. Stripe strikes that balance extremely well. The biggest advantage is how quickly you can go from idea to checkout. Payment links, hosted checkout pages, and simple product setup allow you to start selling almost immediately. For founders working on early-stage products or iterating quickly, that speed matters more than anything. I was able to validate demand and capture real customers without getting stuck in technical complexity. Stripe also grows with you. What starts as a simple payment link can later become subscriptions, gated digital downloads, or fully integrated checkout flows. This flexibility is especially helpful when products evolve over time, which they inevitably do. Having everything in one ecosystem reduces friction and avoids the need to constantly switch tools as your business matures. The dashboard is clean and intuitive, making it easy to track payments, refunds, and customer activity without feeling overwhelmed. Even when using more advanced features like invoicing or product variations, the interface stays relatively straightforward. Compared to many financial tools, Stripe feels designed for builders rather than accountants. Another strong point is how easily Stripe fits into a broader digital workflow. It integrates smoothly with website builders, email platforms, and automation tools, making it practical for founders creating structured online offerings rather than physical retail. Customer support can occasionally take time depending on the issue, and some deeper customization features may require technical guidance if you want to build something very complex. However, for most founders launching digital products or services, the core functionality is accessible and reliable without needing extensive development resources. Overall, Stripe removes a major barrier to entry for entrepreneurs who want to move quickly and present a polished, trustworthy checkout experience. It supports experimentation while still providing infrastructure strong enough to scale. Pros Very easy to start accepting payments quickly •Clean, intuitive dashboard •Works well for digital products, frameworks, and online services •Flexible as offerings evolve (one-time, subscription, gated access) •Professional checkout experience builds trust •Integrates well with modern website and email tools Cons Support response times can vary •Some advanced customization may require technical setup •Fees are standard but noticeable at higher volume Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stripe Better features, less resistance in general Review Source MH Matthew H. Tutor Education Management Used the software for: 2+ years ### "Reliable payment processing with strong invoicing features, but slightly slow payouts" April 11, 2026 4.0 Overall, has been a reliable and professional payment solution for my business. It handles card payments smoothly and makes it easy to send invoices and payment links to clients. The ability to customise invoices with branding is a strong advantage and helps maintain a professional appearance. The main drawback is the delay in receiving funds, which can take up to three business days, which is slightly slower than ideal for day-to-day cash flow. However, the system is stable, secure, and generally very easy to use once set up. Pros •Very easy to create and send payment links •Competitive transaction fees •Highly customisable invoices, including the ability to add branding and logos •Smooth and reliable card payment processing •Clear and functional user interface Cons •Payouts can take around three business days, which feels a bit slow for cash flow •Some features can take time to fully understand for new users •Occasional complexity in navigating the broader dashboard Review Source VR Verified Reviewer Owner Fabricator Automotive Used the software for: 2+ years ### "Most versatile payment processing solution. " April 16, 2026 5.0 Overall, this tool has been a saving grace for credit card processing. Without 's efficient system, I would be losing money! Pros Hands down the best card payment solution in existence. Processing credit card payments through is so simple. It is incredibly easy to use and has a whole heap of information available from customer support. Their engineering teams are always resolving bugs and issues...and quickly! Cons It is a powerful tool and can be a little cumbersome integrating into some solutions. Their APIs are very well engineered, but can be overwhelming to some. Thankfully their customer support is there to assist! Review Source Jacob M. OWNER Packaging and Containers Used the software for: 2+ years ### "Stripe has awful customer service...be warned!" March 4, 2026 1.0 Awful, they are difficult to reach and have no customer service. They take out 40% of our funds which is causing our small business to go out of business. Stay away from their services! Pros Nothing honestly, they are hard to reach and zero customer support. They take out reserves at will and keep your money. I am not sure how they still operate as a legitimate business. This is coming from a client that has been with them for 14 yrs. Cons No customer support, no contact info, not helpful, reserves with our money, I can go on, but it won't allow me to type everything. I am sad that we have been with them for this long with their lack of customer service. They should be out of business!!! Review Source VR Verified Reviewer Professional housing consultant Real Estate Used the software for: 6-12 months ### "Solid option with tap to pay " January 5, 2026 3.0 provides a decent amount of features and ways to accept payments for your business. The eye catching feature for me was the ability to use a nfc capable smartphone to take payments with tap to pay instead of having to use a stripe terminal. Pros The setup process was quick and easy with only a few questions about your business and how can tailor its services to your business type. Cons Navigating around can take a bit to understand. There are alot of different tabs to explore but once you become familiar with the layout its a breeze. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stripe Colleague recommended over Square Review Source EG Emily G. Bookkeeper Accounting Used the software for: 2+ years ### "Payment software with a price" April 16, 2026 3.0 Really like . It's very easy to set up and let it run, however there are a couple issues that as long as you use it how they want it to, it's fine. It doesn't feel as seamless as some of the other types of this software Pros is really easy to use and set up, as well as the ability to have it integrate into different aspects of your business. I like the ability to set up a Stripe feed in Xero or to create invoices so that when payments come in it will automatically mark the payment to the invoice Cons I haven't found a simple way to get invoices created in into Xero without manually creating every one. There are also slightly hidden fees like 'automatic taxes' which took about 10 minutes to figure out what it was for and then subsequently turn off that 'feature' Review Source JM James M. Sales Representative Retail Used the software for: 2+ years ### "Paying Made Easy without Any Hitches." April 9, 2026 5.0 Since I make money with sales at United Empire Miniatures, having smooth transaction services is a must here. I would say ticks all these boxes easily enough as the process is quite straightforward, credit cards work well here and the price matches perfectly the services. Pros The interface is sleek and I am sure about where my money goes each time. When paying using a credit card via , the whole experience seems seamless as compared to other services. Cons Their customer service is not helpful in case anything happens. Once, I faced an issue with card payment and it took forever to hear back from anyone regarding any help on this. Review Source Ryan P. SPEECH LANGUAGE PATHOLOGIST Hospital & Health Care Used the software for: 2+ years ### "Fast and Secure with Plenty of Fees" March 1, 2026 4.0 Pros has made it easy for my patients to fast and securely pay invoices for their therapy sessions. Cons Unfortunately, with , you’re going to incur processing fees. Either the patient pays them or you do. Either way, it either adds more financial strain to the families or your business. Review Source AT Aleksandra T. Chief Financial Officer Restaurants Used the software for: 2+ years ### "Payment Gateway Similar to PayPal" October 11, 2025 4.0 Pros Accessing payment processing, fraud detection, invoicing and subscription management features in one place is what I like most about . Cons There was a time I required an urgent support but I couldn’t get the help in time since the response was slow. 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