--- title: "Stripe Payments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Stripe Payments the right Payment Processing solution for you? Explore 3392 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123889/Stripe/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- Stripe Payments 4.6 (3385) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Reviews of Stripe Payments Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Ls Louis s CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.)“ May 22, 2026 TL Tenequia L ParalegalLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “The only thing I didn’t like is that I was not able to send invoices out to where the client can just click the link and make payment instead of having to go find the stripe application“ July 23, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “One of the biggest advantages is the developer-friendly setup and flexible API integrations, which make customization and automation much easier for growing businesses.“ May 18, 2026 NZ Nick Z MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Out of the blue, we received threatening emails stating that they were going to stop processing our payments and close our account, despite us having done nothing wrong. When we called them to find out what was happening, we were told there was "nothing to worry about", yet they continued sending intimidating emails demanding documents and personal information before they would even discuss the matter with us.“ August 6, 2026 Gary A W Founder CEOApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “Stripe provides a wide range of payment options, detailed transaction information, and easy integrations with other platforms, making it a flexible solution for businesses of all sizes.“ July 24, 2026 PR Pupp R OwnerEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “The refunds processes took me a little while to understand because the various statuses weren’t always obvious when I was checking the status of refunds.“ July 29, 2026 Gary A W Founder CEOApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “It has provided a reliable, secure, and efficient payment solution that makes it easy to accept payments and manage transactions as our business grows.“ July 24, 2026 DS Daniel S ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “There have also been a couple of times where a payment got flagged for review and took a day or two to clear, which is not ideal when someone is trying to buy a car same day.“ July 8, 2026 ## Showing most helpful reviews Showing 1-25 of 3385 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Paralegal Used the software for: Less than 1 year ### "Good connection " October 28, 2026 5.0 Pros That is convenient and easy to use. Looks really secure so I don’t have to think about any lack of info Cons Sometimes the connection is not so fast. You must login everything and could be annoying, but overall is ok. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Terrible Company" October 27, 2026 1.0 Refer to the above. They have no working telephone number except the sales department. They did try to call me after I filed a complaint, but they called at 12:30 AM! then no one spoke Pros I did not like anything about this company! Because there's nothing to like! They don't care about anybody but themselves! Cons This company is supposed to protect my business from fraud, turns out they are the criminals for closing my account, and stealing over $65000, holding it for 4 months for no apparent reason except for their benefit of an interest free loan from us. Customer support is nonexistent, you cannot speak with a real human, they say I don't have supporting invoices for the charges processed and they never asked for them, and we do have them! Long story short, just don't go with this company! They are not there to help you ! They are there to help themselves at your expense!!! BEWARE!!!!! Review Source R Reviewer CEO Used the software for: 1-3 years ### "Reliable and Flexible for Online Payments" October 21, 2026 5.0 Overall, my experience with Stripe has been positive. It is reliable for accepting and managing online payments, and I like being able to track transactions and payment status from one dashboard. It feels more business-focused than many regular payment apps. Pros I like how straightforward Stripe makes online payments. It supports different payment methods and currencies, and the dashboard gives a clear view of transactions, refunds, and payment activity. Cons Some of the advanced settings and technical features can be confusing at first. The fees can also add up when handling a larger number of transactions or international payments. Review Source Casey B. Office Manager Used the software for: Less than 1 year ### "Great Value" October 16, 2026 5.0 So far my overall experience with Stripe has been very positive. From set up to usage has been so simple and fast! Pros I love the ease of Stripe for sending invoices and collecting payments from customers! Makes my life so much easier! Cons At this point, there really isn't anything that I've run into with Stripe that I dislike. I am confident that if a problem arises their customer support will handle accordingly! Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "A Simple and Reliable Solution for Online Payments" October 13, 2026 5.0 Stripe offers a practical and complete solution for managing online payments. Its clean interface, flexible payment options, and useful reporting tools make it an attractive choice for businesses. Overall, it stands out for its convenience and the number of features available in one platform. Pros What stands out most about Stripe is how straightforward it makes online payments. The dashboard is well organized, and having payments, invoices, and transaction details in one place makes everything easier to manage. The variety of payment methods and payment links are also really convenient. Cons Some of the more advanced settings can feel a little overwhelming at first, and the different transaction fees could be explained more clearly, especially for international payments. Review Source R Reviewer Software Engineer Used the software for: 1-3 years ### "Stripe CLI and developer SDKs make handling card payments reliable" October 7, 2026 5.0 Stripe gives strong value for money and reliable technical client support. When integration questions come up, their developer documentation and customer support make resolving billing issues fast. Pros Testing webhooks with Stripe CLI speeds up checkout integration. Handling credit card payments and recurring card payments through clean SDKs makes developer ease of use exceptional. Cons Simulating complex subscription upgrade edge cases in sandbox mode can occasionally produce obscure bugs and issues that slow down pipeline testing. Review Source R Reviewer dipendente Used the software for: I used a free trial ### "Semplice e affidabile per i pagamenti online" October 5, 2026 4.0 Nel complesso ho avuto un’esperienza positiva con Stripe. È un servizio pratico e affidabile, che permette di gestire i pagamenti in modo abbastanza semplice e senza particolari difficoltà Pros Mi piace soprattutto la semplicità di utilizzo e la rapidità con cui vengono gestiti i pagamenti. L’interfaccia è abbastanza chiara e le operazioni principali sono facili da gestire Cons Alcune funzionalità e impostazioni possono risultare un po’ complesse da capire, soprattutto per chi non ha molta esperienza con strumenti di pagamento online Review Source AD Arran D. Director Used the software for: 3-5 years ### "Great for features, terrible for support " October 5, 2026 3.0 Overall I was pleased with the use of stripe as the features are great but it was the lack of support that ruined it for me Pros one of the best payment processors due to its features and relatively fair rates, however the absolute worst for customer support and communication Cons the customer support and communication is non existent which I would say overall ruined the experience with stripe Review Source R Reviewer Marketplace Administrator Used the software for: 3-5 years ### "I finally stopped spending my whole Thursday reconciling vendor payouts." September 29, 2026 5.0 I've dealt with enough payment platforms to know when one's going to create more work than it solves, but Stripe didn't. Their API hooks into our small codebase without forcing a rewrite, and vendor onboarding takes minutes instead of days. Honestly, it's worth the percentage they take just for the time I get back. Pros I run marketplace transactions for a regional platform that usually has about forty active sellers. Honestly, I expected setting up the split payments to be a total headache, but it really wasn't. Stripe Connect lets me route funds directly to vendor accounts without having to build any custom logic, and the dashboard breakdown actually shows what I need whenever a seller asks where their money went. Cons It feels like those test mode card numbers multiply every single quarter, and I’m constantly having to look up which one triggers a dispute and which one triggers a decline. It would be way better if the documentation just had one cheat sheet, instead of burying the info across six different articles. Review Source VR Verified Reviewer Manager Used the software for: Less than 1 year ### "Easy to integrate and reliable" September 21, 2026 4.0 Stripe has been dependable for taking card payments and was easy to get running. Integration was straightforward, and the reporting and payout tracking save time. The main tradeoffs are fees and limited live support when something breaks. Overall it's a strong pick if you want reliability and flexibility over the cheapest rate. Pros Setup is fast and the API and docs are the best in the space. The dashboard is clean, payments and payouts are reliable, and it covers invoicing, subscriptions, and recurring billing without extra tools. Test mode and webhooks make it easy to build and debug before going live. Cons Fees add up: 2.9% + 30¢ per card charge, plus extra for disputes, instant payouts, and add-ons. Support is mostly email and chat, so it's hard to reach a real person when something's urgent. Account reviews or fund holds can hit with little warning. Review Source Alex I. SHIROFES. — Project Manager / Sponsorship & Hospitality Lead Used the software for: 1-3 years 4.5 November 9, 2026 AI summary based on a full review Using Stripe for entry payments has streamlined the registration process for dance competitions, providing a trusted payment experience for entrants. However, the fees can accumulate on smaller entries, and payout policies may require careful reading to avoid surprises. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer Consultant Used the software for: 1-3 years ### "Confidently You " August 24, 2026 4.0 I have a business and personal account set up with Stripe. It has been a smooth sailing experience. It was not hard to set up the account and not hard to get the card swipe that you can take with you. The customer service is great if you have any questions. They are fast at response time. Pros It was offered with my new business and has a free option. There is a credit card swipe you can take with you, Cons How much it cost when you use the card machine. I like that you can take it with you just that they take so much out when it processes. Review Source R Reviewer Coordinator Used the software for: 3-5 years ### "Stripe Makes Payments Easy" August 27, 2026 5.0 The overall experience has been a positive one. It makes the process of accepting credit cards and transferring the funds to our business account super simple. Pros We have been using Stripe as an integration into our registration system to accept credit card payments for our courses for about 6 years now. We have not experienced a single bug or issue in that time. The dashboard is relatively easy to use and the fees that Stripe charges seem fairly in alignment with others. Cons I think the main dashboard could be a little simpler in some cases. The left navigation bar and the gear icon are really the go to spots, but sometimes it isn't the most intuitive where to find things. Using the search feature is sometimes necessary, so it's nice that they have that additional support. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Perfectly Fine Payment System" September 2, 2026 3.0 Overall, stripe is a perfectly good payment tool that holds its own among many competitors. Though it has its cons, it has many pros that it offers for the cost. It is especially popular as the underlying payment system in other software, such as Tax Dome. Pros It is fairly simple to use, descriptions can be added to invoices, and payment information can be saved! Having a credit card on file makes it much easier to take payment. Additionally, card fees can now be place on the payer rather than the company. Cons The most annoying part about Stripe is that the editing that can be done to an invoice becomes severely limited when it is partially paid by the client on their end. One must post a payment from outside of the client's profile and later apply the credit, and late fees cannot be added to the partially pd invoice. The other slight annoyance is that debit card fees cannot be placed on the payer, though credit card fees can. Review Source Jennifer J. Practice Manager Used the software for: Less than 1 year ### "BEWARE! Stripe will steal your money" June 27, 2026 1.0 WARNING TO SMALL BUSINESS OWNERS: STAY FAR AWAY FROM STRIPE Our experience with Stripe has been nothing short of a nightmare. We are a small, privately owned veterinary hospital that has spent years serving our community and caring for people's pets. Despite operating a legitimate business with documented transactions, Stripe suddenly withheld and removed nearly $7,000 from our account, placing a significant financial burden on our practice. What makes this situation even worse is the lack of meaningful support. Trying to get answers felt like running into a brick wall. We received generic responses, little transparency, and virtually no accountability while thousands of dollars that our business depended on remained inaccessible. For a small business, $7,000 is not a minor inconvenience. That money pays employees, covers medical supplies, supports patient care, and keeps the doors open. The fact that a company with Stripe's resources can freeze or remove funds while providing inadequate communication is deeply concerning. If you are a small business owner—especially a veterinary clinic, medical practice, or family-owned company—think very carefully before trusting Stripe with your payment processing. Based on our experience, the financial risk is simply too high. We expected a payment processor. Instead, we got stress, uncertainty, and thousands of dollars tied up with little explanation. We would never recommend Stripe to another small business. Pros There is not one single pro I can give Stripe. The only reason we "chose" stripe was because our PIMS, Daysmart, selected this company and recommended it. Cons Shady, incompetent, non-responsive, criminal, automated, outsourced, slanderous, no support, unbearable wait times with call centers who have no knowledge, empathy or understanding. Review Source R Reviewer Tax Accountant Used the software for: 1-3 years ### "Reliable and Easy Platform for Online Payments" September 7, 2026 5.0 My overall experience with Stripe has been very positive. We use it for processing client payments, and it has made collecting and managing credit card payments much easier. The interface is clean, transactions are easy to track, and payouts are generally reliable. There have been a few minor issues, but overall Stripe is a convenient and dependable payment platform for businesses. Pros Stripe makes accepting credit card and online payments very easy. The platform is straightforward to use, payments are processed quickly, and the dashboard makes it simple to track transactions, refunds, and payouts. It also integrates well with many websites and other business platforms. Overall, it offers good value for businesses that regularly accept online payments. Cons The transaction fees can add up when processing a high volume of credit card payments. Customer support can also sometimes take longer than expected when dealing with more complicated account or payment issues. There can occasionally be payment holds or verification requirements that take some time to resolve. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great for invoicing" September 5, 2026 4.0 I enjoy Stripe payments over Square. I think Stripe is overall really easy to use and simple to navigate. Pros Stripe is really easy to use and super easy to customize for invoicing and subscriptions. I find that I haven't had any bugs or issues. Cons A bit difficult and not intuitive when you need to change details of the LLC you're billing for. Also, a bit confusing when taxing customers. Review Source Ekpono A. Software Engineer Used the software for: 3-5 years ### "Excellent document for developers to integrate payment into their application" September 7, 2026 5.0 My experience with Stripe is really positive especially webhook which provides enough information on payment stages and how easy it is to use their document with code examples Pros Stripe help me by making it easy to integrate payment feature into my application. After creating the account, I was able to provide a payment interface to my customers Cons The charges on customers on every transaction was really high, I was considering changing providers because of it. I hope they consider small businesses Review Source Nour S. CEO and founder , designer Used the software for: I used a free trial ### "Stripe review and the product overall " August 29, 2026 5.0 My overall experience was a great one I enjoyed everything there is to enjoy in the platform system as a whole Pros Value for money I liked also the writer service and how you can implement product services to your platforms Cons I disliked the payroll system in stripe because you always have to put a schedule if they can open up the payment system in the portal that would’ve been great Review Source LS Louis S. CTO Used the software for: 3-5 years ### "A reliable, developer-friendly payment solution that scales with your business" May 25, 2026 5.0 verall, Stripe is one of the most powerful and reliable payment processing platforms on the market. It strikes a great balance between ease of use for non-technical users and flexibility for developers. Despite the fee structure and occasional support delays, the platform's reliability, feature set, and global reach make it an excellent choice for businesses of all sizes. I would definitely recommend Stripe to any company looking for a modern, scalable payment solution. Pros Stripe has been a game-changer for our business. The setup process was incredibly smooth — we were able to start accepting payments within just a few hours. What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.) Cons The transaction fees can be difficult to manage, especially for businesses with high volumes , connected Customer support is mostly handled via email or chat, and while the team is professional, response times can sometimes be slow for urgent issues. A more direct phone support option would be appreciated. Review Source Emma B. Financial Controller Used the software for: 3-5 years ### "Great for collecting payments, quickly and easily. " February 10, 2026 4.0 My overall experience with Stripe is positive, the software successfully collects payments and automatically pays-out into the bank account at regular intervals. I am able to easily obtain payment information from my login and manage other users so they can gather required data. Pros I use Stripe to collect payments from various sources. We use Stripe because it is a widely trusted global payment collection software. We can use it for online payments and also in-person on a card machine which is helpful for in-person events. There are transaction fees applied however, there is no monthly charge. Stripe is easy to use with a dashboard showing your key figures. It is easy to navigate and find payment information, and reports which we use to verify income with our auditors. It offers a dispute section where you can easily return or refund payments should the need arrive. It creates a customer data base, storing information securely, and analyse is available. A test-mode function can also be used. Cons The transaction fee is quite high, and we were not able to negotiate a discount, however it was still deemed the best value for money for what we needed at the time, and we have no plans to move away from Stripe. We have experienced no bugs or issues with the transaction volumes we have. Review Source VR Verified Reviewer COO Used the software for: 3-5 years ### "overall experience has been excellent" May 29, 2026 5.0 My overall experience has been excellent—everything has worked smoothly and exactly expected throughout! Pros Stripe makes accepting and managing payments feel simple while still offering powerful tools as a business grows. Cons Funds can be temporarily held for reviews, chargeback risk, or compliance checks, which can be frustrating for businesses that rely on regular cash flow. Review Source R Reviewer Owner-instructor Used the software for: Less than 1 year ### "Overall, a great program that is easy to use." January 22, 2026 5.0 Overall, I enjoy using Stripe. It is easy to use for clients. I have not received any complaints about the program from customers. Pros I love that Stripe links to all of the various platforms I use for my business. It is easy to use and is an easy way to accept credit card payments anywhere. Cons I do not like that there are multiple separate accounts with the same name under my business's Stripe account. I wish they were listed with the account they are linked to. I have left some open that could be closed, because I cannot tell which ones need to be deleted. Review Source R Reviewer Self-employed Used the software for: Less than 1 year ### "Easy and Reliable Payment Platform for Online Businesses" June 2, 2026 5.0 Overall, my experience with Stripe has been very positive. It is a reliable platform for processing card and online payments, and it integrates well with many websites and apps. The system feels secure, professional, and efficient for managing online business transactions. I would recommend Stripe to small businesses, freelancers, and online sellers looking for a trusted payment solution. Pros What I liked most about Stripe is how easy it is to use and set up. The platform makes accepting online payments simple, and the dashboard is very organized. I also like the fast payouts, mobile access, and the variety of payment options available for customers. Cons One thing I liked least is that customer support can sometimes take longer than expected to respond. Also, some features may feel a little complicated for beginners at first. Review Source Estrella A. Software Engineer Used the software for: 1-3 years ### "Stripe provides developer friendly payment processing and seamless API integrations" August 14, 2026 5.0 Over 1 year, Stripe proved ideal for credit card payments and card payments. Outstanding ease of use and value for money outweigh minor bugs and issues, while client support and customer support handle routine queries well. Pros Processing card payments and credit card payments is effortless thanks to excellent developer tools. Great ease of use, reliable client support, strong customer support, and good value for money keep bugs and issues rare. Cons Higher processing fees impact value for money at scale. Customer support and client support can feel slow on dispute appeals, while edge case bugs and issues in webhook retries disrupt ease of use for card payments and credit card payments. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.