--- title: "Stripe Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Stripe the right Payment Processing solution for you? Explore 3365 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123889/Stripe/reviews/" page_type: "reviews" language: "en" --- Stripe 4.6 (3365) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 5th, 2026 # Reviews of Stripe Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JW Jacob W Owner OperatorDesign, 2 - 10 employeesUsed the software for: 6-12 months. “As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations.“ March 29, 2026 TL Tenequia L ParalegalLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “The only thing I didn’t like is that I was not able to send invoices out to where the client can just click the link and make payment instead of having to go find the stripe application“ July 23, 2026 Ls Louis s CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.)“ May 22, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures and prolonged fund holds.“ April 14, 2026 BB Bree B Adv Ops CoordinatorEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It’s a reliable and flexible payment platform that works well for processing donations and online transactions. While there is a bit of a learning curve with more advanced features, it's a strong payment processing solution for any organization.“ April 2, 2026 OE Olu E Complaince ManagerComputer Software, Self-employedUsed the software for: Less than 6 months. “However, as a business grows, the lack of personalized, high-touch support and the creeping costs of add-on services are the only things that would make me glance at competitors“ April 9, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “One of the biggest advantages is the developer-friendly setup and flexible API integrations, which make customization and automation much easier for growing businesses.“ May 18, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including escalations, there has been no resolution.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 3365 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John J. CEO Management Consulting Used the software for: 6-12 months ### "Stripe- works solid for small businesses" July 16, 2026 4.0 overall, I'm right in the middle...between the difficult setup, to the lag in getting payment, eh, but it works very good and my customers are comfortable with it, so it's not all negative at all. Pros Stripe is great at allowing my customers to pay online for their bills. I like that it seems secure and the customer's data is secure and safe as well. Cons The integration into the website form was extremely difficult, but once it is setup it works solid. Also, you have to wait 2 days to get paid, yet my old processor paid next day, so that takes some adjustment- not a deal breaker, but is it really necessary? They just offered next-day payment, but you have to pay extra to get it! That seems unfair to small businesses. Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A reliable, developer-friendly payment solution that scales with your business" May 22, 2026 5.0 verall, Stripe is one of the most powerful and reliable payment processing platforms on the market. It strikes a great balance between ease of use for non-technical users and flexibility for developers. Despite the fee structure and occasional support delays, the platform's reliability, feature set, and global reach make it an excellent choice for businesses of all sizes. I would definitely recommend Stripe to any company looking for a modern, scalable payment solution. Pros Stripe has been a game-changer for our business. The setup process was incredibly smooth — we were able to start accepting payments within just a few hours. What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.) Cons The transaction fees can be difficult to manage, especially for businesses with high volumes , connected Customer support is mostly handled via email or chat, and while the team is professional, response times can sometimes be slow for urgent issues. A more direct phone support option would be appreciated. Alternatives considered [Adyen](https://www.capterra.com/p/165680/Adyen/) Reason for choosing Stripe Developer-friendly API and documentation: Stripe's API is by far the most intuitive and well-documented on the market, which made integration significantly faster and smoother compared to competitors. Review Source JJ Jennifer J. Practice Manager Veterinary Used the software for: Less than 6 months ### "BEWARE! Stripe will steal your money" June 25, 2026 1.0 WARNING TO SMALL BUSINESS OWNERS: STAY FAR AWAY FROM STRIPE Our experience with Stripe has been nothing short of a nightmare. We are a small, privately owned veterinary hospital that has spent years serving our community and caring for people's pets. Despite operating a legitimate business with documented transactions, Stripe suddenly withheld and removed nearly $7,000 from our account, placing a significant financial burden on our practice. What makes this situation even worse is the lack of meaningful support. Trying to get answers felt like running into a brick wall. We received generic responses, little transparency, and virtually no accountability while thousands of dollars that our business depended on remained inaccessible. For a small business, $7,000 is not a minor inconvenience. That money pays employees, covers medical supplies, supports patient care, and keeps the doors open. The fact that a company with Stripe's resources can freeze or remove funds while providing inadequate communication is deeply concerning. If you are a small business owner—especially a veterinary clinic, medical practice, or family-owned company—think very carefully before trusting Stripe with your payment processing. Based on our experience, the financial risk is simply too high. We expected a payment processor. Instead, we got stress, uncertainty, and thousands of dollars tied up with little explanation. We would never recommend Stripe to another small business. Pros There is not one single pro I can give Stripe. The only reason we "chose" stripe was because our PIMS, Daysmart, selected this company and recommended it. Cons Shady, incompetent, non-responsive, criminal, automated, outsourced, slanderous, no support, unbearable wait times with call centers who have no knowledge, empathy or understanding. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Stripe We had no choice as this was the system that our PIMS uses Switched from [CardPointe](https://www.capterra.com/p/207548/CardPointe/) Our PIMS, Daysmart, integrated with Stripe and highly recommended we switch Review Source DS Daniel S. Manager Automotive Used the software for: 2+ years ### "Works for my car lot" July 8, 2026 5.0 For a dealership like mine Stripe has been a solid tool for taking deposits and payments without needing a bulky point of sale system. It is reliable most of the time and customers seem comfortable using it since it feels familiar and secure. The fees and occasional payment holds are the main drawback but for the convenience of taking payments remotely and keeping everything organized in one dashboard it has been worth using. I would recommend it to another small dealership owner as long as they go in knowing the fees will eat into bigger transactions a bit more than they might expect. Pros I run a small used car dealership and started using Stripe mainly to take deposits online for vehicles before customers came in to finalize paperwork. Setup was honestly a lot easier than I expected. I was worried it would take a full day of messing around but I had it connected to my website within an hour. Customers can put down a hold on a car remotely which has genuinely saved a few sales since people can act fast before someone else buys it in person. The dashboard makes it simple to see who paid, how much, and when, without me having to dig through emails or texts trying to remember who sent what. I also like that I can send a payment link straight to a customer’s phone if they are not near a computer, which happens a lot in my business since people are usually calling from the lot or from home. Cons The fees add up more than I expected once you are dealing with larger transaction amounts like vehicle deposits or full payments. A 3% fee on a $2k deposit is a lot different than a 3% fee on a normal online purchase. Customer support can also be slow when something actually goes wrong and in car sales timing really matters. Waiting on a support ticket while a customer is standing at the counter is stressful. There have also been a couple of times where a payment got flagged for review and took a day or two to clear, which is not ideal when someone is trying to buy a car same day. Review Source Gary A W. Founder CEO Apparel & Fashion Used the software for: Less than 6 months ### "Secure, Simple, and Seamless Payment Processing" July 24, 2026 5.0 Overall, my experience with Stripe has been very positive. It has provided a reliable, secure, and efficient payment solution that makes it easy to accept payments and manage transactions as our business grows. The platform is easy to integrate, offers excellent payment processing capabilities, and provides clear visibility into sales, refunds, and customer payments. The reliability and security of Stripe give both us and our customers confidence when completing transactions. While transaction fees can become a consideration as payment volume increases, the convenience, features, and trust Stripe provides make it a valuable tool for running and scaling an online business. Pros What I like most about Stripe is how seamless and reliable the payment experience is for both businesses and customers. It makes accepting payments simple, secure, and efficient, allowing us to focus on growing our business rather than managing complex payment systems. Stripe provides a wide range of payment options, detailed transaction information, and easy integrations with other platforms, making it a flexible solution for businesses of all sizes. The dashboard is intuitive and provides clear insights into payments, refunds, and customer transactions. I also appreciate Stripe’s strong security features and global capabilities, which give customers confidence when making purchases and allow businesses to scale internationally with ease. Cons One of the main drawbacks of Stripe is that transaction fees can become a significant cost as a business grows and processes higher volumes of payments. While the fees are competitive for the service provided, larger businesses may find the costs add up over time. Another area for improvement is that some advanced features and settings can feel more technical and may require additional knowledge to fully understand and configure. For smaller businesses or first-time users, navigating certain aspects of the platform may take some time. Overall, Stripe is a reliable and powerful payment solution, but reducing complexity for beginners and offering more cost-effective options for growing businesses would make the platform even stronger. Review Source EP Eric P. ERP Supervisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Payment Tool that can be depended on for tourism needs." June 11, 2026 5.0 We have made it easy to pay with stripes for our business particularly for our International guests. Although it's had a few minor glitches, the platform generally works well, and it's making it easy for us to run our business transactions. It's a strong option for a business like ours that need to heavily depend on internet bookings and solid financial instruments. Pros Stripe’s efficient credit card processing system is essential for our online booking platform. Being a mid-size tourism company, it is a huge plus to have something that functions seamlessly with multiple currencies. The mobile app is convenient if I have to check transactions on a crazy busy weekend. They really have a transparent pricing model which makes budgeting easier for our department. Cons In rare instances, we have faced issues while syncing the transaction data with our ERP software and that may lead to some time delay in payments being reconciled on our site. Customer support is responsive but can be faster in case of urgent issues. Some of the advanced features were not intuited by our team as quickly as we'd hoped, either. Review Source AJ Amanda J. Mental Health Provider Hospital & Health Care Used the software for: 6-12 months ### "Stripe is Great" July 17, 2026 5.0 Positive! It's a built in payment system that functions perfectly 90% of the time and I like that I can direct where the taxation appears via the client or clinician's end of things. Pros I like its built in data provided through my EHR platform that makes it easy to run credit cards and pulls up invoices with no glitching. There's mobile accessibility via EHR app so people can upload card payments on the go. Cons Sometimes it has trouble recalling an invoice if the card information is delayed and then there's a roundabout way to solve the issue but it just takes some extra clicking. Review Source Tavoni L. Laundry and Linen Aide Hospitality Used the software for: 6-12 months ### "A great product to use!!!!" August 6, 2026 5.0 Overall I have had a wonderful experience using Stripe's services. It has truly been a life saver for me. Pros I like that Stripe accepts all major debit/credit cards!!!!! It also is very beginner-friendly and has a lot of great features to help you along the way!!!! Cons The number one thing that I consider a con is Stripe does not have a great customer support system!!!! It is very hard to get in touch with anyone via phone. All you basically have to rely on is chat and email for support. Review Source TL Tenequia L. Paralegal Legal Services Used the software for: 6-12 months ### "Awesomeness!" July 23, 2026 5.0 Stiripe made management of business pretty easy. It gave clients the option to add a card and save for future payments. Pros It was sooo easy to use, it made it so easy to accept payments and for people not good with technology are even able to use stripe with ease! Cons The only thing I didn’t like is that I was not able to send invoices out to where the client can just click the link and make payment instead of having to go find the stripe application Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe It was more affordable and manageable for me Review Source Chiara L. Worker Legal Services Used the software for: Less than 6 months ### "My experience with Stripe" July 25, 2026 5.0 Overall I had a nice experience with Stripe, it's a good way of payment very accessible and easy to work with. Pros Ita so Easy to use and the purchase go so easy every time. I use it very often, for mostly all my credit card payments and payments online. I use it on my phone and on the pc, I never had problems it's perfect. Would recommend. Cons It happened sometimes that the payments don't go through but in a few minutes it will start to work again. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Reliable and Flexible Payment Processing with Stripe" March 17, 2026 5.0 Overall, Stripe has been a dependable payment processing system for our business. It handles credit card payments efficiently, offers useful reporting tools, and provides a secure way to process transactions. The platform is generally easy to use, runs smoothly with minimal bugs or issues, and gives businesses the flexibility to customize integrations as needed. It has been a strong solution for managing online and card payments. Pros Stripe provides a reliable and flexible platform for processing credit card and card payments. The system offers good value for the service provided and integrates easily with websites and online ordering platforms. The dashboard is easy to navigate, making it simple to track payments, review reports, and manage payouts. Stripe also allows for customization and integrations that make it adaptable to different business needs. Overall, it provides a smooth payment experience for both the business and the customer. Cons There are not many major downsides to the platform. Some reporting tools and advanced settings can take a little time to learn when first using the system, but once you become familiar with the dashboard it becomes much easier to navigate. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Stripe I chose Stripe due to the ease of integration with my current website provider. Review Source ZF Zach F. Staff Accountant Philanthropy Used the software for: 6-12 months ### "Process CC Payments with Ease" March 16, 2026 5.0 Overall experience with Stripe has been positive. Payment processing is easy. The only complaint I would have is regarding the emails that Stripe sends to notify you of a payment. It would be helpful if it gave more detail, such as what the transaction was for. Pros We use Stripe for processing our CC payments for our programing tickets and donations. The platform works great in combination with Foundant CommunitySuite so that payments are automatically processed. Cons The only complaint we have regarding Stripe is about their reporting functionality. It was challenging to find the reporting options as a new user. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal does not talk with our Foundant CommunitySuite Software so we made the switch to Stripe. Review Source MJ Meg J. Owner-instructor Education Management Used the software for: 6-12 months ### "Overall, a great program that is easy to use." January 20, 2026 5.0 Overall, I enjoy using Stripe. It is easy to use for clients. I have not received any complaints about the program from customers. Pros I love that Stripe links to all of the various platforms I use for my business. It is easy to use and is an easy way to accept credit card payments anywhere. Cons I do not like that there are multiple separate accounts with the same name under my business's Stripe account. I wish they were listed with the account they are linked to. I have left some open that could be closed, because I cannot tell which ones need to be deleted. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe I did not want to attach anything to my phone. I also know others who use it and often complain that it is not working. With Stripe I can just have clients scan a QR code if they are in person. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 2+ years ### "Stripe for online payments for business " January 4, 2026 4.0 We have been using stripe fir over 9 years and never had any major issues. We only uad a snall issue and the team at stripe helped and cleared it right away. Other than the cost we are happy with it. Pros It works well for our online payment services. It provides you notice via email when someone makes a purchase. Cons It costing is kind of high in our opinion. We pay close to 4% fees off the total cost of the service. Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Reason for choosing Stripe The setup seemed easier for our team. The reporting also seemed better. Review Source DR Dan R. Developer Entertainment Used the software for: 2+ years ### "Stripe works great, 10 years strong." November 11, 2025 5.0 Overall Stripe has been my go to API for handling payments for all my custom web development projects. I've been using them for 10 years now. Pros What I really like most about Stripe is the 100% free to setup and use API, the quality customer support, the ability to process basically any payment type, and their fees are fixed at about $0.30 + 2.9% overall for most payments scenarios. I am a developer, so after I started using the API I got a lot of custom value out of the flexibility. I haven't had any bugs or issues often, and when I did I could contact support and they were able to help me out. Very easy to use overall to handle credit card payments across the board. I am a fan.# Cons I don't like some of the fees being higher for handling multiple stripe managed accounts (for example when running a marketplace platform) Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe The API of Stripe is build for developers, unlike PayPal which it was an after thought it seems. Review Source Pepukai Loyd C. Snr AR Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Impressive" April 9, 2026 4.0 Very easy for standard payment processing and invoicing. Stripe offers excellent quality and a powerful, modern platform Pros Ease of use. The dashboard is well designed, making it easy to track payments, refunds, disputes, and reporting once you are familiar with it. Cons Tools like webhooks, APIs, or detailed reporting customisation may require developer input or additional training. Review Source VR Verified Reviewer Owner Fabricator Automotive Used the software for: 2+ years ### "Most versatile payment processing solution. " April 16, 2026 5.0 Overall, this tool has been a saving grace for credit card processing. Without Stripe's efficient system, I would be losing money! Pros Hands down the best card payment solution in existence. Processing credit card payments through Stripe is so simple. It is incredibly easy to use and has a whole heap of information available from customer support. Their engineering teams are always resolving bugs and issues...and quickly! Cons It is a powerful tool and can be a little cumbersome integrating into some solutions. Their APIs are very well engineered, but can be overwhelming to some. Thankfully their customer support is there to assist! Review Source Ashish T. Owner Marketing and Advertising Used the software for: 6-12 months ### "Funds Held for Over 1 Year Without Resolution" April 14, 2026 1.0 My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures and prolonged fund holds. My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including escalations, there has been no resolution. I would advise businesses to carefully consider these risks. Pros Stripe has a clean interface and is relatively easy to set up. The platform integrates well with various tools and provides a smooth payment experience while the account is active. Cons Account closures and fund holds are a major concern. In my case, Stripe held my balance of $3,425.80 for over 1 year after account closure, despite no chargebacks or disputes. Communication from support was limited, and no clear justification was provided for withholding funds beyond the standard reserve period. Review Source JP Julien P. Teacher Education Management Used the software for: Less than 6 months ### "So far so good!" September 4, 2025 4.0 I needed something fast and reliable with different payment methods so that I could offer more payment possibilities to my students and Stripe has just done that. The fact that it is such a famous and reliable online payment platform is definitely a plus as it meant I could connect my booking system to it quickly and securely. The less tools, accounts, and plugins I have to use for my business, the better. Pros It's working! No issues so far. It's doing what it is supposed to be doing. On top of that the fees for EU are descent enough (especially when customers are using Revolut Pay). I have very much liked using the Test mode at first (especially before receiving your first payment) to make sure everything was working as it should (peace of mind). Even though I am not an expert, creating products and payment links was pretty straight forward and easy. PLUS, I now have a system that sends receipts automatically for me... saving me so much time that I can now put into creating content, marketing, etc. Cons I wish there was a way to create folders for products and link payments instead of having a long list to scroll through. It would be more pleasing to the eyes and definitely a nicer way to keep everything organised. I wish there was a way to bulk edit some of the features of payments links. For instance, I have created several payment link for different products but I want my After Payment custom message to be the same, so I have to go in each one of them to customise the message one after the other. It did take a while to get my first payments to land in my account... but to be honest, it's not a huge drawback (must be needed I guess to help against fraudsters). Review Source JO Joy O. Team Member Financial Services Used the software for: 1-2 years ### "Reliable and Easy Payment Processing Platform " February 26, 2026 5.0 My overall experience with Stripe has been very positive. It helps me to accept payments smoothly, track transactions easily and manages invoices without stress. Pros Stripe is very easy to use and makes receiving on-line payments fast and secure. I like the simple dashboard, smooth card payment processing, and the reliable customer support. Cons The transaction fee can sometimes feel very high, especially for small payments, and account verification may take a little time. Review Source VR Verified Reviewer Professional housing consultant Real Estate Used the software for: 6-12 months ### "Solid option with tap to pay " January 5, 2026 3.0 Stripe provides a decent amount of features and ways to accept payments for your business. The eye catching feature for me was the ability to use a nfc capable smartphone to take payments with tap to pay instead of having to use a stripe terminal. Pros The setup process was quick and easy with only a few questions about your business and how stripe can tailor its services to your business type. Cons Navigating around can take a bit to understand. There are alot of different tabs to explore but once you become familiar with the layout its a breeze. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stripe Colleague recommended Stripe over Square Review Source Roger A. Owners Marketing and Advertising Used the software for: 2+ years ### "Professional payment solution for businesses and ecommerces" January 16, 2026 5.0 My experience is very positive so far. It is a strong payment platform for businesses and online services. Pros I like how professional and reliable it is for online payments. When I create an ecommerce, I recommend to my clients as a first option stripe, because it is easy to set up credit card payments and how affordable are they fees Cons Setup can be technical. It is not very beginner friendly and I need to do a follow up when clients want to start a new account. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe Because offers better fees for my clients Review Source Craig B. Managing director Entertainment Used the software for: 2+ years ### "Additional payment methods for clients" October 30, 2025 5.0 Easy to set up and works in the background payments are transferred to our bank and show up in our accounting software automatically Pros We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice. There is a small processing fee but we feel this is worth it as it gives clients more payment options and encourages them to pay immediately. We have also used stripe when selling merchandise online. We had no issues setting this up and have had no bugs. Cons There are small processing fees which is expected. You have to way up the cost with the speed of payments. Review Source VR Verified Reviewer Technical Director Religious Institutions Used the software for: 2+ years ### "Rock solid" December 16, 2025 5.0 This is a rock solid solution trusted by many many companies. You should not worry about using them for anything. Pros Stripe just works. Thats the best thing about it. It can do a lot or it can just do what you need it to. Cons Probably how technical it can be. If you really want to peel back the layers it can get daunting for real. Review Source MR Meredith R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, intuitive billing with Stripe" April 21, 2026 5.0 Very good- would definitely recommend for health care billing purposes, especially if embedded in an EMR. Pros I use Stripe integrated into an EMR and it makes billing for patients extremely easy, including issuing refunds as necessary. Cons It took me a little while to figure out the invoice-billing process, which may be more on the EMR than Stripe. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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