--- title: "Stripe Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Stripe the right Payment Processing solution for you? Explore 3380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123889/Stripe/reviews/" page_type: "reviews" language: "en" --- Stripe 4.6 (3380) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Stripe Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JW Jacob W Owner OperatorDesign, 2 - 10 employeesUsed the software for: 6-12 months. “As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations.“ March 29, 2026 TL Tenequia L ParalegalLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “The only thing I didn’t like is that I was not able to send invoices out to where the client can just click the link and make payment instead of having to go find the stripe application“ July 23, 2026 Ls Louis s CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.)“ May 22, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures and prolonged fund holds.“ April 14, 2026 BB Bree B Adv Ops CoordinatorEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It’s a reliable and flexible payment platform that works well for processing donations and online transactions. While there is a bit of a learning curve with more advanced features, it's a strong payment processing solution for any organization.“ April 2, 2026 OE Olu E Complaince ManagerComputer Software, Self-employedUsed the software for: Less than 6 months. “However, as a business grows, the lack of personalized, high-touch support and the creeping costs of add-on services are the only things that would make me glance at competitors“ April 9, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “One of the biggest advantages is the developer-friendly setup and flexible API integrations, which make customization and automation much easier for growing businesses.“ May 18, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including escalations, there has been no resolution.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 3380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott C. Director of E-commerce E-Learning Used the software for: 2+ years ### "Reliable recurring billing that stays out of the way" August 17, 2026 4.0 Positive overall. Stripe is the piece of our payments infrastructure we think about least, which is exactly what you want from a payment processor. It's handled thousands of subscription renewals across a multi-year membership program with essentially zero processor-side failures. I'd choose it again. Pros Stripe has been rock-solid for processing recurring subscription payments on our membership and training business. We run WooCommerce Subscriptions with multiple installment plan variants, and Stripe handles the recurring billing, card updates, and retries without drama. Cons Processing fees add up at volume, especially on installment plans where the same customer generates twelve separate transactions instead of one. Dunning and failed-payment recovery is functional but basic out of the box. We've had to build our own reporting to identify and act on at-risk subscribers rather than relying on Stripe's native tooling. Review Source JL Jason L. Coordinator Program Development Used the software for: 2+ years ### "Stripe Makes Payments Easy" August 24, 2026 5.0 The overall experience has been a positive one. It makes the process of accepting credit cards and transferring the funds to our business account super simple. Pros We have been using Stripe as an integration into our registration system to accept credit card payments for our courses for about 6 years now. We have not experienced a single bug or issue in that time. The dashboard is relatively easy to use and the fees that Stripe charges seem fairly in alignment with others. Cons I think the main dashboard could be a little simpler in some cases. The left navigation bar and the gear icon are really the go to spots, but sometimes it isn't the most intuitive where to find things. Using the search feature is sometimes necessary, so it's nice that they have that additional support. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Reason for choosing Stripe Stripe seemed easier, and their overall expenses were lower. Review Source NZ Nick Z. MD Health, Wellness and Fitness Used the software for: 2+ years ### "Dont Risk Your Company Using Stripe" August 6, 2026 1.0 Watch out for this company. Our experience has been absolutely terrible. Out of the blue, we received threatening emails stating that they were going to stop processing our payments and close our account, despite us having done nothing wrong. When we called them to find out what was happening, we were told there was "nothing to worry about", yet they continued sending intimidating emails demanding documents and personal information before they would even discuss the matter with us. The whole experience felt very unprofessional and concerning. As a business, you simply can't afford to have your payment provider putting your company at risk like this. There are plenty of other reputable payment providers available, so we switched immediately. Based on our experience, I would not recommend trusting this company with your business. Pros nothing at all. very bad company to deal with. we don thave anythign nice to say about them we wantto worn people about them Cons the threating emails we got about closing our accoutn when we did nothing wrong . we called them and they said our account was fine and we have an email form them stating this Switched from [Worldpay for Platforms](https://www.capterra.com/p/196991/Payrix/) beacuse Stripe threated to close our acocunt for no reason Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A reliable, developer-friendly payment solution that scales with your business" May 22, 2026 5.0 verall, Stripe is one of the most powerful and reliable payment processing platforms on the market. It strikes a great balance between ease of use for non-technical users and flexibility for developers. Despite the fee structure and occasional support delays, the platform's reliability, feature set, and global reach make it an excellent choice for businesses of all sizes. I would definitely recommend Stripe to any company looking for a modern, scalable payment solution. Pros Stripe has been a game-changer for our business. The setup process was incredibly smooth — we were able to start accepting payments within just a few hours. What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.) Cons The transaction fees can be difficult to manage, especially for businesses with high volumes , connected Customer support is mostly handled via email or chat, and while the team is professional, response times can sometimes be slow for urgent issues. A more direct phone support option would be appreciated. Alternatives considered [Adyen](https://www.capterra.com/p/165680/Adyen/) Reason for choosing Stripe Developer-friendly API and documentation: Stripe's API is by far the most intuitive and well-documented on the market, which made integration significantly faster and smoother compared to competitors. Review Source CB Cami B. Owner Consumer Services Used the software for: 6-12 months ### "Great for invoicing" September 3, 2026 4.0 I enjoy Stripe payments over Square. I think Stripe is overall really easy to use and simple to navigate. Pros Stripe is really easy to use and super easy to customize for invoicing and subscriptions. I find that I haven't had any bugs or issues. Cons A bit difficult and not intuitive when you need to change details of the LLC you're billing for. Also, a bit confusing when taxing customers. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to try something different. I use Arketa as well as a software but they charge the Stripe processing fee on top of their own fee, so it is easier just to process through Stripe. Review Source SL Sofia L. Office Manager Accounting Used the software for: 1-2 years ### "Perfectly Fine Payment System" September 1, 2026 3.0 Overall, stripe is a perfectly good payment tool that holds its own among many competitors. Though it has its cons, it has many pros that it offers for the cost. It is especially popular as the underlying payment system in other software, such as Tax Dome. Pros It is fairly simple to use, descriptions can be added to invoices, and payment information can be saved! Having a credit card on file makes it much easier to take payment. Additionally, card fees can now be place on the payer rather than the company. Cons The most annoying part about Stripe is that the editing that can be done to an invoice becomes severely limited when it is partially paid by the client on their end. One must post a payment from outside of the client's profile and later apply the credit, and late fees cannot be added to the partially pd invoice. The other slight annoyance is that debit card fees cannot be placed on the payer, though credit card fees can. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Software change and the software came with Stripe. Review Source John J. CEO Management Consulting Used the software for: 6-12 months ### "Stripe- works solid for small businesses" July 16, 2026 4.0 overall, I'm right in the middle...between the difficult setup, to the lag in getting payment, eh, but it works very good and my customers are comfortable with it, so it's not all negative at all. Pros Stripe is great at allowing my customers to pay online for their bills. I like that it seems secure and the customer's data is secure and safe as well. Cons The integration into the website form was extremely difficult, but once it is setup it works solid. Also, you have to wait 2 days to get paid, yet my old processor paid next day, so that takes some adjustment- not a deal breaker, but is it really necessary? They just offered next-day payment, but you have to pay extra to get it! That seems unfair to small businesses. Review Source Gary A W. Founder CEO Apparel & Fashion Used the software for: Less than 6 months ### "Secure, Simple, and Seamless Payment Processing" July 24, 2026 5.0 Overall, my experience with Stripe has been very positive. It has provided a reliable, secure, and efficient payment solution that makes it easy to accept payments and manage transactions as our business grows. The platform is easy to integrate, offers excellent payment processing capabilities, and provides clear visibility into sales, refunds, and customer payments. The reliability and security of Stripe give both us and our customers confidence when completing transactions. While transaction fees can become a consideration as payment volume increases, the convenience, features, and trust Stripe provides make it a valuable tool for running and scaling an online business. Pros What I like most about Stripe is how seamless and reliable the payment experience is for both businesses and customers. It makes accepting payments simple, secure, and efficient, allowing us to focus on growing our business rather than managing complex payment systems. Stripe provides a wide range of payment options, detailed transaction information, and easy integrations with other platforms, making it a flexible solution for businesses of all sizes. The dashboard is intuitive and provides clear insights into payments, refunds, and customer transactions. I also appreciate Stripe’s strong security features and global capabilities, which give customers confidence when making purchases and allow businesses to scale internationally with ease. Cons One of the main drawbacks of Stripe is that transaction fees can become a significant cost as a business grows and processes higher volumes of payments. While the fees are competitive for the service provided, larger businesses may find the costs add up over time. Another area for improvement is that some advanced features and settings can feel more technical and may require additional knowledge to fully understand and configure. For smaller businesses or first-time users, navigating certain aspects of the platform may take some time. Overall, Stripe is a reliable and powerful payment solution, but reducing complexity for beginners and offering more cost-effective options for growing businesses would make the platform even stronger. Review Source Jen F. Consultant Cosmetics Used the software for: 1-2 years ### "Confidently You " August 23, 2026 4.0 I have a business and personal account set up with Stripe. It has been a smooth sailing experience. It was not hard to set up the account and not hard to get the card swipe that you can take with you. The customer service is great if you have any questions. They are fast at response time. Pros It was offered with my new business and has a free option. There is a credit card swipe you can take with you, Cons How much it cost when you use the card machine. I like that you can take it with you just that they take so much out when it processes. Review Source Tavoni L. Laundry and Linen Aide Hospitality Used the software for: 6-12 months ### "A great product to use!!!!" August 6, 2026 5.0 Overall I have had a wonderful experience using Stripe's services. It has truly been a life saver for me. Pros I like that Stripe accepts all major debit/credit cards!!!!! It also is very beginner-friendly and has a lot of great features to help you along the way!!!! Cons The number one thing that I consider a con is Stripe does not have a great customer support system!!!! It is very hard to get in touch with anyone via phone. All you basically have to rely on is chat and email for support. Review Source Francesco P. CEO Arts and Crafts Used the software for: 1-2 years ### "Stripe is the best solution if you are starting out with online payments." January 2, 2026 4.0 My overall experience with stripe is very good. I'm still looking for cheaper solutions out there but I can say that it's solid and easy to manage. Pros Stripe has by far the easiest setup to start getting payments online. Way easier than PayPal and with less restriction. Overall is the best solution if you are starting out on getting payed online. Cons Fees are high though. 50 cents for every 15 bucks. But this is a common problem. PayPal Fees are even higher. Stripe also is not a merchant of records. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Too complex to set up, fees are high, can have a lot of problems while getting it to works, I've still 24 dollars locked up with them Review Source VR Verified Reviewer COO Construction Used the software for: 2+ years ### "overall experience has been excellent" May 28, 2026 5.0 My overall experience has been excellent—everything has worked smoothly and exactly expected throughout! Pros Stripe makes accepting and managing payments feel simple while still offering powerful tools as a business grows. Cons Funds can be temporarily held for reviews, chargeback risk, or compliance checks, which can be frustrating for businesses that rely on regular cash flow. Switched from [STAX](https://www.capterra.com/p/177329/STAX/) Easy Salesforce integration and setup experience Review Source Konstantin P. CEO Construction Used the software for: Less than 6 months ### "Easy pay system " May 5, 2026 5.0 So far using it everyday. No problem. It is a good addition to our customer service system, where they can pay bills online. Pros It is pretty easy to set up for a first time. Not too expensive. Not sure about customer support, because it was really to set up at the first time. Card payments are really easy. Especially we love that our customers can tap their debit card or credit card on business phone and make a payment. No need to buy any POS systems from them. The app is fully customizable, you can choose what day and time to get money on your account. So far didn’t had any bugs or issues with the system, works great. Cons When first time I was trying to find information about how much does it cost it was hard. Also Really wanted to talk to real person for customer support or sales agent. Didn’t found their phone number. There is a bug sometimes when you using Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) much easier to use, and we can use it from our phone. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 2+ years ### "Stripe for online payments for business " January 4, 2026 4.0 We have been using stripe fir over 9 years and never had any major issues. We only uad a snall issue and the team at stripe helped and cleared it right away. Other than the cost we are happy with it. Pros It works well for our online payment services. It provides you notice via email when someone makes a purchase. Cons It costing is kind of high in our opinion. We pay close to 4% fees off the total cost of the service. Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Reason for choosing Stripe The setup seemed easier for our team. The reporting also seemed better. Review Source MH Matthew H. Tutor Education Management Used the software for: 2+ years ### "Reliable payment processing with strong invoicing features, but slightly slow payouts" April 11, 2026 4.0 Overall, Stripe has been a reliable and professional payment solution for my business. It handles card payments smoothly and makes it easy to send invoices and payment links to clients. The ability to customise invoices with branding is a strong advantage and helps maintain a professional appearance. The main drawback is the delay in receiving funds, which can take up to three business days, which is slightly slower than ideal for day-to-day cash flow. However, the system is stable, secure, and generally very easy to use once set up. Pros •Very easy to create and send payment links •Competitive transaction fees •Highly customisable invoices, including the ability to add branding and logos •Smooth and reliable card payment processing •Clear and functional user interface Cons •Payouts can take around three business days, which feels a bit slow for cash flow •Some features can take time to fully understand for new users •Occasional complexity in navigating the broader dashboard Review Source Jayme V. Owner Information Technology and Services Used the software for: 6-12 months ### "Definitely Beats others!" March 31, 2026 4.0 Stripe has made it possible for me to launch and test multiple digital products without needing a complicated financial setup or a full development team. As someone building structured tools like Identity Architect frameworks, digital reports, and downloadable software, I needed a payment system that felt professional but didn’t slow down execution. Stripe strikes that balance extremely well. The biggest advantage is how quickly you can go from idea to checkout. Payment links, hosted checkout pages, and simple product setup allow you to start selling almost immediately. For founders working on early-stage products or iterating quickly, that speed matters more than anything. I was able to validate demand and capture real customers without getting stuck in technical complexity. Stripe also grows with you. What starts as a simple payment link can later become subscriptions, gated digital downloads, or fully integrated checkout flows. This flexibility is especially helpful when products evolve over time, which they inevitably do. Having everything in one ecosystem reduces friction and avoids the need to constantly switch tools as your business matures. The dashboard is clean and intuitive, making it easy to track payments, refunds, and customer activity without feeling overwhelmed. Even when using more advanced features like invoicing or product variations, the interface stays relatively straightforward. Compared to many financial tools, Stripe feels designed for builders rather than accountants. Another strong point is how easily Stripe fits into a broader digital workflow. It integrates smoothly with website builders, email platforms, and automation tools, making it practical for founders creating structured online offerings rather than physical retail. Customer support can occasionally take time depending on the issue, and some deeper customization features may require technical guidance if you want to build something very complex. However, for most founders launching digital products or services, the core functionality is accessible and reliable without needing extensive development resources. Overall, Stripe removes a major barrier to entry for entrepreneurs who want to move quickly and present a polished, trustworthy checkout experience. It supports experimentation while still providing infrastructure strong enough to scale. Pros Very easy to start accepting payments quickly •Clean, intuitive dashboard •Works well for digital products, frameworks, and online services •Flexible as offerings evolve (one-time, subscription, gated access) •Professional checkout experience builds trust •Integrates well with modern website and email tools Cons Support response times can vary •Some advanced customization may require technical setup •Fees are standard but noticeable at higher volume Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stripe Better features, less resistance in general Review Source EP Eric P. ERP Supervisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Payment Tool that can be depended on for tourism needs." June 11, 2026 5.0 We have made it easy to pay with stripes for our business particularly for our International guests. Although it's had a few minor glitches, the platform generally works well, and it's making it easy for us to run our business transactions. It's a strong option for a business like ours that need to heavily depend on internet bookings and solid financial instruments. Pros Stripe’s efficient credit card processing system is essential for our online booking platform. Being a mid-size tourism company, it is a huge plus to have something that functions seamlessly with multiple currencies. The mobile app is convenient if I have to check transactions on a crazy busy weekend. They really have a transparent pricing model which makes budgeting easier for our department. Cons In rare instances, we have faced issues while syncing the transaction data with our ERP software and that may lead to some time delay in payments being reconciled on our site. Customer support is responsive but can be faster in case of urgent issues. Some of the advanced features were not intuited by our team as quickly as we'd hoped, either. Review Source Alexis L. Owner Arts and Crafts Used the software for: 2+ years ### "Great payment taking! " April 28, 2026 5.0 Overall, I enjoyed it for the price it was expensive. I also never really had an issue that I had to contact anyone to help me fix. I would definitely recommend it to other people in business owners. Pros I would say stripe is the best for any card payments. I used it everyday in my time as a business owner. It’s so versatile and easy to use. I also could integrate it into my online shop. Cons Sometimes it was slower on some days. I was confused with a few features but they have a great information page to help with. Review Source ED Eri D. Founder Accounting Used the software for: 2+ years ### "Stripe: The Payment Processor of Choice for CAS Firms" June 1, 2026 5.0 Overall there is not another payment processor that I would go with, especially for the space that I'm in. As a tech forward CAS firm the big take a ways are ease of use and functionality. AS long as payments are collected and made in a timely manner that is easy for our clients to use, then all is good. Pros Stripe is one of the core tools at my accounting firm. It is the backbone of our payments system. Whether we need to accept ach or card payments, Stripe allows us to accept any of those options. It is easy to setup and clients have an easy time making and saving their payment methods. Cons There is not too much wrong with Stripe. Although there are fair reasons for the processing and disbursement of ACH payments collected, it could be quicker or at the very least there should be options for faster speeds even for a fee. This way it is up to the user if they want quicker disbursement. Review Source El-Hadj B. CEO Political Organization Used the software for: 1-2 years ### "ALL payments accepted" May 23, 2026 5.0 Overall everything is good, as I mentioned before, I believe that the fees could be less, but the most important feature to me is the integration with payment clients such as Klarna Pros I like the ease of use. I like the quick turnaround from application process, to collecting payments from customers Cons I don’t like the fees. Out of a $100 payment, I only receive $93 dollars. That’s almost 10%. Fees closer to what PayPal charges would be better. Review Source VR Verified Reviewer Owner Operator Design Used the software for: 6-12 months ### "Great for Freelancers" March 29, 2026 5.0 From the start to the finish of projects, I am considering time and pricing constantly. There's enough for me to worry about when working with clients, so having Stripe as a tool in my belt is a fantastic way to de-fantasize pricing and free my brain up for real creative work. Pros Stripe is extremely easy to use for both personal and professional use-cases. As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations. Cons Stripe can be as simple or as complex as you'd like to make it. It is worth investing some time up-front to set up the most efficient backend as possible. Future you will thank you. Review Source JM James M. Sales Representative Retail Used the software for: 2+ years ### "Paying Made Easy without Any Hitches." April 9, 2026 5.0 Since I make money with sales at United Empire Miniatures, having smooth transaction services is a must here. I would say Stripe ticks all these boxes easily enough as the process is quite straightforward, credit cards work well here and the price matches perfectly the services. Pros The interface is sleek and I am sure about where my money goes each time. When paying using a credit card via Stripe, the whole experience seems seamless as compared to other services. Cons Their customer service is not helpful in case anything happens. Once, I faced an issue with card payment and it took forever to hear back from anyone regarding any help on this. Review Source Ryan P. SPEECH LANGUAGE PATHOLOGIST Hospital & Health Care Used the software for: 2+ years ### "Fast and Secure with Plenty of Fees" March 1, 2026 4.0 Pros Stripe has made it easy for my patients to fast and securely pay invoices for their therapy sessions. Cons Unfortunately, with stripe, you’re going to incur processing fees. Either the patient pays them or you do. Either way, it either adds more financial strain to the families or your business. Review Source Craig B. Managing director Entertainment Used the software for: 2+ years ### "Additional payment methods for clients" October 30, 2025 5.0 Easy to set up and works in the background payments are transferred to our bank and show up in our accounting software automatically Pros We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice. There is a small processing fee but we feel this is worth it as it gives clients more payment options and encourages them to pay immediately. We have also used stripe when selling merchandise online. We had no issues setting this up and have had no bugs. Cons There are small processing fees which is expected. You have to way up the cost with the speed of payments. Review Source Andrew M. CTO Financial Services Used the software for: 1-2 years ### "The #1 Financial payments platform" March 19, 2026 4.0 Pros Well designed, extensive documentation, reliable service at all times. It's a delight to build with most of the time. Cons The documentation can be overwhelming and you can struggle to find what you need at times or how different items link together. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.