# Stripe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stripe the right Payment Processing solution for you? Explore 3356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123889/Stripe/reviews/ --- Stripe 4.6 (3356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Stripe Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JW Jacob W Owner OperatorDesign, 2 - 10 employeesUsed the software for: 6-12 months. “As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations.“ March 29, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures and prolonged fund holds.“ April 14, 2026 Ls Louis s CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.)“ May 22, 2026 OE Olu E Complaince ManagerComputer Software, Self-employedUsed the software for: Less than 6 months. “However, as a business grows, the lack of personalized, high-touch support and the creeping costs of add-on services are the only things that would make me glance at competitors“ April 9, 2026 BB Bree B Adv Ops CoordinatorEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It’s a reliable and flexible payment platform that works well for processing donations and online transactions. While there is a bit of a learning curve with more advanced features, it's a strong payment processing solution for any organization.“ April 2, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including escalations, there has been no resolution.“ April 14, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “One of the biggest advantages is the developer-friendly setup and flexible API integrations, which make customization and automation much easier for growing businesses.“ May 18, 2026 Temiloluwa E StudentHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The flat-rate transaction fees can become quite expensive as my sales volume grows, and I wish there was more room to negotiate rates.“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 3356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaleb V. Founder and Managing Member Management Consulting Used the software for: Less than 6 months ### "A Convenient, Centralized Hub for AR" May 23, 2026 4.0 Pros Having our invoicing and accounts receivable in a single dashboard was helpful to a team that spans several time zones and has lots of moving pieces with various clients needing different billing cycles. Cons Stripe's percentage is quite high on the larger-ticket billing. We paid several hundred dollars with our initial client payments, and there are more cost-efficient ways to bill one-off customers. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Stripe We needed a bit more administrative oversight and accounting transparency for records and client management. Stripe delivered that. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave generates invoices easily, but doesn't have an automated or secure way to pay them like we needed. Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A reliable, developer-friendly payment solution that scales with your business" May 22, 2026 5.0 verall, Stripe is one of the most powerful and reliable payment processing platforms on the market. It strikes a great balance between ease of use for non-technical users and flexibility for developers. Despite the fee structure and occasional support delays, the platform's reliability, feature set, and global reach make it an excellent choice for businesses of all sizes. I would definitely recommend Stripe to any company looking for a modern, scalable payment solution. Pros Stripe has been a game-changer for our business. The setup process was incredibly smooth — we were able to start accepting payments within just a few hours. What I appreciate the most is the developer-friendly API and the extensive documentation, which makes integration straightforward, whether you're handling one-off payments, The wide range of supported payment methods (cards, SEPA, BANK transfers, etc.) Cons The transaction fees can be difficult to manage, especially for businesses with high volumes , connected Customer support is mostly handled via email or chat, and while the team is professional, response times can sometimes be slow for urgent issues. A more direct phone support option would be appreciated. Alternatives considered [Adyen](https://www.capterra.com/p/165680/Adyen/) Reason for choosing Stripe Developer-friendly API and documentation: Stripe's API is by far the most intuitive and well-documented on the market, which made integration significantly faster and smoother compared to competitors. Review Source JJ Jennifer J. Practice Manager Veterinary Used the software for: Less than 6 months ### "BEWARE! Stripe will steal your money" June 25, 2026 1.0 WARNING TO SMALL BUSINESS OWNERS: STAY FAR AWAY FROM STRIPE Our experience with Stripe has been nothing short of a nightmare. We are a small, privately owned veterinary hospital that has spent years serving our community and caring for people's pets. Despite operating a legitimate business with documented transactions, Stripe suddenly withheld and removed nearly $7,000 from our account, placing a significant financial burden on our practice. What makes this situation even worse is the lack of meaningful support. Trying to get answers felt like running into a brick wall. We received generic responses, little transparency, and virtually no accountability while thousands of dollars that our business depended on remained inaccessible. For a small business, $7,000 is not a minor inconvenience. That money pays employees, covers medical supplies, supports patient care, and keeps the doors open. The fact that a company with Stripe's resources can freeze or remove funds while providing inadequate communication is deeply concerning. If you are a small business owner—especially a veterinary clinic, medical practice, or family-owned company—think very carefully before trusting Stripe with your payment processing. Based on our experience, the financial risk is simply too high. We expected a payment processor. Instead, we got stress, uncertainty, and thousands of dollars tied up with little explanation. We would never recommend Stripe to another small business. Pros There is not one single pro I can give Stripe. The only reason we "chose" stripe was because our PIMS, Daysmart, selected this company and recommended it. Cons Shady, incompetent, non-responsive, criminal, automated, outsourced, slanderous, no support, unbearable wait times with call centers who have no knowledge, empathy or understanding. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Stripe We had no choice as this was the system that our PIMS uses Switched from [CardPointe](https://www.capterra.com/p/207548/CardPointe/) Our PIMS, Daysmart, integrated with Stripe and highly recommended we switch Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Reliable and Flexible Payment Processing with Stripe" March 17, 2026 5.0 Overall, Stripe has been a dependable payment processing system for our business. It handles credit card payments efficiently, offers useful reporting tools, and provides a secure way to process transactions. The platform is generally easy to use, runs smoothly with minimal bugs or issues, and gives businesses the flexibility to customize integrations as needed. It has been a strong solution for managing online and card payments. Pros Stripe provides a reliable and flexible platform for processing credit card and card payments. The system offers good value for the service provided and integrates easily with websites and online ordering platforms. The dashboard is easy to navigate, making it simple to track payments, review reports, and manage payouts. Stripe also allows for customization and integrations that make it adaptable to different business needs. Overall, it provides a smooth payment experience for both the business and the customer. Cons There are not many major downsides to the platform. Some reporting tools and advanced settings can take a little time to learn when first using the system, but once you become familiar with the dashboard it becomes much easier to navigate. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Stripe I chose Stripe due to the ease of integration with my current website provider. Review Source VR Verified Reviewer COO Construction Used the software for: 2+ years ### "overall experience has been excellent" May 28, 2026 5.0 My overall experience has been excellent—everything has worked smoothly and exactly expected throughout! Pros Stripe makes accepting and managing payments feel simple while still offering powerful tools as a business grows. Cons Funds can be temporarily held for reviews, chargeback risk, or compliance checks, which can be frustrating for businesses that rely on regular cash flow. Switched from [STAX](https://www.capterra.com/p/177329/STAX/) Easy Salesforce integration and setup experience Review Source MS Mathew S. Dentist Owner Medical Practice Used the software for: 6-12 months ### "Stripe experience" May 26, 2026 4.0 Overall, Stripe has been convenient to use at my practice. It is integrated with my weave software so that feature is convenient. I also like the ability to see daily / weekly / monthly reports quickly. Pros Stripe has been easy to use and I really like the terminal functionality. It has tap to pay, swipe, or manual entry. It looks sleek as well. Also really like the text to pay option. The ability to automatically e-mail a patient a receipt is super helpful as well. Cons What I like least about Stripe is the credit card fees are a bit high especially for manual entry. Not as high for swiped card but still a bit pricey. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) I switched to Weave and Stripe was their integrated CC processor so I wanted it to be streamlined. Review Source Mailen G. Self-employed Financial Services Used the software for: 6-12 months ### "Easy and Reliable Payment Platform for Online Businesses" May 28, 2026 5.0 Overall, my experience with Stripe has been very positive. It is a reliable platform for processing card and online payments, and it integrates well with many websites and apps. The system feels secure, professional, and efficient for managing online business transactions. I would recommend Stripe to small businesses, freelancers, and online sellers looking for a trusted payment solution. Pros What I liked most about Stripe is how easy it is to use and set up. The platform makes accepting online payments simple, and the dashboard is very organized. I also like the fast payouts, mobile access, and the variety of payment options available for customers. Cons One thing I liked least is that customer support can sometimes take longer than expected to respond. Also, some features may feel a little complicated for beginners at first. Switched from [Venmo](https://www.capterra.com/p/222572/Venmo-/) I switched to Stripe because it is easier to use, more flexible, and better suited for my online business needs. Review Source DS Daniel S. Manager Automotive Used the software for: 2+ years ### "Works for my car lot" July 8, 2026 5.0 For a dealership like mine Stripe has been a solid tool for taking deposits and payments without needing a bulky point of sale system. It is reliable most of the time and customers seem comfortable using it since it feels familiar and secure. The fees and occasional payment holds are the main drawback but for the convenience of taking payments remotely and keeping everything organized in one dashboard it has been worth using. I would recommend it to another small dealership owner as long as they go in knowing the fees will eat into bigger transactions a bit more than they might expect. Pros I run a small used car dealership and started using Stripe mainly to take deposits online for vehicles before customers came in to finalize paperwork. Setup was honestly a lot easier than I expected. I was worried it would take a full day of messing around but I had it connected to my website within an hour. Customers can put down a hold on a car remotely which has genuinely saved a few sales since people can act fast before someone else buys it in person. The dashboard makes it simple to see who paid, how much, and when, without me having to dig through emails or texts trying to remember who sent what. I also like that I can send a payment link straight to a customer’s phone if they are not near a computer, which happens a lot in my business since people are usually calling from the lot or from home. Cons The fees add up more than I expected once you are dealing with larger transaction amounts like vehicle deposits or full payments. A 3% fee on a $2k deposit is a lot different than a 3% fee on a normal online purchase. Customer support can also be slow when something actually goes wrong and in car sales timing really matters. Waiting on a support ticket while a customer is standing at the counter is stressful. There have also been a couple of times where a payment got flagged for review and took a day or two to clear, which is not ideal when someone is trying to buy a car same day. Review Source El-Hadj B. CEO Political Organization Used the software for: 1-2 years ### "ALL payments accepted" May 23, 2026 5.0 Overall everything is good, as I mentioned before, I believe that the fees could be less, but the most important feature to me is the integration with payment clients such as Klarna Pros I like the ease of use. I like the quick turnaround from application process, to collecting payments from customers Cons I don’t like the fees. Out of a $100 payment, I only receive $93 dollars. That’s almost 10%. Fees closer to what PayPal charges would be better. Review Source Marc R. Talent Marketing and Advertising Used the software for: Less than 6 months ### "A modern and reliable Platform " May 15, 2026 3.0 Overall, my experience with Stripe has been very positive, especially from a functionality and scalability standpoint. It’s a powerful platform that excels at handling everything from simple payment processing to more advanced use cases like subscriptions, invoicing, and global transactions. The system feels modern and reliable, and it’s clear that a lot of thought has gone into making it adaptable for different types of organizations. Pros What I like most about Stripe is how developer-friendly and flexible the platform is. Stripe really stands out for making complex payment processing feel intuitive, with clean APIs, excellent documentation, and a structure that allows you to scale from a simple checkout to a fully customized payment ecosystem. Cons One of the main drawbacks of Stripe is that its flexibility can come with complexity, especially for non-technical users. While developers tend to love it, those without coding experience may find the setup, customization, and deeper features a bit overwhelming compared to more plug-and-play platforms. Review Source MJ Meg J. Owner-instructor Education Management Used the software for: 6-12 months ### "Overall, a great program that is easy to use." January 20, 2026 5.0 Overall, I enjoy using Stripe. It is easy to use for clients. I have not received any complaints about the program from customers. Pros I love that Stripe links to all of the various platforms I use for my business. It is easy to use and is an easy way to accept credit card payments anywhere. Cons I do not like that there are multiple separate accounts with the same name under my business's Stripe account. I wish they were listed with the account they are linked to. I have left some open that could be closed, because I cannot tell which ones need to be deleted. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe I did not want to attach anything to my phone. I also know others who use it and often complain that it is not working. With Stripe I can just have clients scan a QR code if they are in person. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 2+ years ### "Stripe for online payments for business " January 4, 2026 4.0 We have been using stripe fir over 9 years and never had any major issues. We only uad a snall issue and the team at stripe helped and cleared it right away. Other than the cost we are happy with it. Pros It works well for our online payment services. It provides you notice via email when someone makes a purchase. Cons It costing is kind of high in our opinion. We pay close to 4% fees off the total cost of the service. Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Reason for choosing Stripe The setup seemed easier for our team. The reporting also seemed better. Review Source VR Verified Reviewer Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Set It And Forget It Payment System" December 21, 2025 5.0 Almost never have we run into a bug, and more often than not, a message from Stripe is straight forward, with solid support, and works without any intervention after setup. Pros Stripe directly integrates with all of our fundraising systems, making it easy to accept credit cards for donations, merch, or any other revenue stream. The space is very competitive with few players, but Stripe has been the most seamless of the players out there. Cons Sometimes the system cannot integrate with a partner software, though this happens extremely rarely. The reporting also can be clunky at time and the fees can be a bit high, but not much different that other providers. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe The integrations were not nearly as robust on Square, which would have required us setting up multiple payment systems to handle different channels for our organziation. Review Source LA Lance A. CIO Real Estate Used the software for: 1-2 years ### "Stripe is a game changer for small business - Quick set up and easy to use." May 5, 2025 5.0 I've used Stripe for over a year with multiple transactions, refunds, additional fees and I've had no issue receiving payments. All transactions have processed within the time frame provided. Pros Stripe's payment processing tool is very ease to use. It didn't take long to set up. With their two factor authentication and encryption, I felt confident that my transactions were safe. Cons The fees. All processors have them, and you can pass them on to customers so it is just a part of the industry. I've researched many vendors promising no fees, but they always seem to work them in. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe Stripe has the options that I needed and it easily integrates with my property management system. Review Source Pepukai Loyd C. Snr AR Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Impressive" April 9, 2026 4.0 Very easy for standard payment processing and invoicing. Stripe offers excellent quality and a powerful, modern platform Pros Ease of use. The dashboard is well designed, making it easy to track payments, refunds, disputes, and reporting once you are familiar with it. Cons Tools like webhooks, APIs, or detailed reporting customisation may require developer input or additional training. Review Source VR Verified Reviewer Student Health, Wellness and Fitness Used the software for: 1-2 years ### "The most intuitive payment system for growing businesses" April 6, 2026 4.0 My experience has been very positive overall. It is a reliable, all-in-one ecosystem that has allowed me to scale my business from a simple mobile reader to a full retail setup. It simplifies my daily operations by keeping my sales, inventory, and deposits in one synchronized place. Pros I really value how plug-and-play the entire system is. I can take a card reader out of the box and start accepting payments in minutes without a complex merchant bank approval process. The interface is incredibly clean, which makes training my staff effortless, and the hardware looks professional on my counter. Cons The flat-rate transaction fees can become quite expensive as my sales volume grows, and I wish there was more room to negotiate rates. I also find it frustrating that getting a live person on the phone for technical support can be difficult during busy weekend hours. Review Source VR Verified Reviewer Owner Fabricator Automotive Used the software for: 2+ years ### "Most versatile payment processing solution. " April 16, 2026 5.0 Overall, this tool has been a saving grace for credit card processing. Without Stripe's efficient system, I would be losing money! Pros Hands down the best card payment solution in existence. Processing credit card payments through Stripe is so simple. It is incredibly easy to use and has a whole heap of information available from customer support. Their engineering teams are always resolving bugs and issues...and quickly! Cons It is a powerful tool and can be a little cumbersome integrating into some solutions. Their APIs are very well engineered, but can be overwhelming to some. Thankfully their customer support is there to assist! Review Source JP Julien P. Teacher Education Management Used the software for: Less than 6 months ### "So far so good!" September 4, 2025 4.0 I needed something fast and reliable with different payment methods so that I could offer more payment possibilities to my students and Stripe has just done that. The fact that it is such a famous and reliable online payment platform is definitely a plus as it meant I could connect my booking system to it quickly and securely. The less tools, accounts, and plugins I have to use for my business, the better. Pros It's working! No issues so far. It's doing what it is supposed to be doing. On top of that the fees for EU are descent enough (especially when customers are using Revolut Pay). I have very much liked using the Test mode at first (especially before receiving your first payment) to make sure everything was working as it should (peace of mind). Even though I am not an expert, creating products and payment links was pretty straight forward and easy. PLUS, I now have a system that sends receipts automatically for me... saving me so much time that I can now put into creating content, marketing, etc. Cons I wish there was a way to create folders for products and link payments instead of having a long list to scroll through. It would be more pleasing to the eyes and definitely a nicer way to keep everything organised. I wish there was a way to bulk edit some of the features of payments links. For instance, I have created several payment link for different products but I want my After Payment custom message to be the same, so I have to go in each one of them to customise the message one after the other. It did take a while to get my first payments to land in my account... but to be honest, it's not a huge drawback (must be needed I guess to help against fraudsters). Review Source Simon F. Director Paper & Forest Products Used the software for: 2+ years ### "Good stripe!" February 14, 2026 5.0 Smooth experience with simple set up and no real issues in use. A good piece of payment software. Not a bad price. Pros I’ve used stripe in a few projects to collect payment. We’re currently using it successfully to collect payments form clients via a payment portal. Cons I can’t really fault stripe. Maybe if it cost no money I’d like it more but it might not be as good if it didn’t charge me! Review Source EG Emily G. Bookkeeper Accounting Used the software for: 2+ years ### "Payment software with a price" April 16, 2026 3.0 Really like Stripe. It's very easy to set up and let it run, however there are a couple issues that as long as you use it how they want it to, it's fine. It doesn't feel as seamless as some of the other types of this software Pros Stripe is really easy to use and set up, as well as the ability to have it integrate into different aspects of your business. I like the ability to set up a Stripe feed in Xero or to create invoices so that when payments come in it will automatically mark the payment to the invoice Cons I haven't found a simple way to get invoices created in Stripe into Xero without manually creating every one. There are also slightly hidden fees like 'automatic taxes' which took about 10 minutes to figure out what it was for and then subsequently turn off that 'feature' Review Source Craig B. Managing director Entertainment Used the software for: 2+ years ### "Additional payment methods for clients" October 30, 2025 5.0 Easy to set up and works in the background payments are transferred to our bank and show up in our accounting software automatically Pros We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice. There is a small processing fee but we feel this is worth it as it gives clients more payment options and encourages them to pay immediately. We have also used stripe when selling merchandise online. We had no issues setting this up and have had no bugs. Cons There are small processing fees which is expected. You have to way up the cost with the speed of payments. Review Source PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Handling our hotel guest bookings." March 9, 2026 5.0 As a customer-service head, I am interested in making sure that transactions are smooth. Stripe is used to handle our hospitality billing. It is very affordable, yet troubleshooting of the technical side requires time. Pros Card payments are easy to make. Online reservation of rooms through international credit card can be done on our front-desk with ease. Cons Sometimes bugs in the mobile dashboard are the cause of slow instant refunds, and customer service is sometimes sluggish when dealing with emergency guest requests. Review Source MR Meredith R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, intuitive billing with Stripe" April 21, 2026 5.0 Very good- would definitely recommend for health care billing purposes, especially if embedded in an EMR. Pros I use Stripe integrated into an EMR and it makes billing for patients extremely easy, including issuing refunds as necessary. Cons It took me a little while to figure out the invoice-billing process, which may be more on the EMR than Stripe. Review Source VR Verified Reviewer Owner and Creative Director Retail Used the software for: 1-2 years ### "Scalable Payment Solution for Small Online Businesses" March 18, 2026 4.0 In general, I haven't had any issues with stripe. It works great for online businesses and it gives you control over how your payment system works. Pros What I like the most about Stripe is its global reach and that it’s built to grow with your business. Cons I feel the customer support can improve their service and their response rate should be faster. Us business owners, need reliable and fast support. Review Source AB Anna B. Kinesiologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Stripe - your payment partner" April 27, 2026 5.0 I like using Stripe for my business because it makes payments more professional and trustworthy. I like how quick the payment is processed. Pros I love how I can customize it to my business. My clients can now pay with their credit cards for my services which makes it easier and more flexible for them as well as easier to manage for me. Cons Stripe takes a fee off of the transactions which decreases my revenue. I would have liked to see more options for type of payments available. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.