# Stripe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stripe the right Payment Processing solution for you? Explore 3327 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123889/Stripe/reviews --- Stripe 4.6 (3327) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Stripe Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JW Jacob W Owner OperatorDesign, 2 - 10 employeesUsed the software for: 6-12 months. “As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations.“ March 29, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures and prolonged fund holds.“ April 14, 2026 BB Bree B Adv Ops CoordinatorEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It’s a reliable and flexible payment platform that works well for processing donations and online transactions. While there is a bit of a learning curve with more advanced features, it's a strong payment processing solution for any organization.“ April 2, 2026 OE Olu E Complaince ManagerComputer Software, Self-employedUsed the software for: Less than 6 months. “However, as a business grows, the lack of personalized, high-touch support and the creeping costs of add-on services are the only things that would make me glance at competitors“ April 9, 2026 Temiloluwa E StudentHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “It is a reliable, all-in-one ecosystem that has allowed me to scale my business from a simple mobile reader to a full retail setup.“ April 6, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including escalations, there has been no resolution.“ April 14, 2026 Craig B Managing directorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice.“ October 30, 2025 Temiloluwa E StudentHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The flat-rate transaction fees can become quite expensive as my sales volume grows, and I wish there was more room to negotiate rates.“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 3327 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David M. Director Education Management Used the software for: 2+ years ### "Great value payment platform with fast payouts" April 1, 2026 5.0 Overall, Stripe has been a great fit for our business. It’s dependable, flexible, and supports growth without adding too much operational complexity. The instant payout feature alone makes a big difference to day-to-day cash flow, and the system has scaled well as we’ve grown. Pros Stripe has been very reliable for our business and offers strong value for money compared to alternatives. A recent advantage for us is the instant payouts, which significantly improves cash flow and reduces the stress of waiting on funds. The platform is easy to use, integrates well with other systems, and makes managing payments straightforward. Cons Fees can add up as volume grows, especially for smaller transactions, and it’s not always easy to clearly see the total cost impact at a glance. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe Easy integration in our systems, and security it provided Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Reliable and Flexible Payment Processing with Stripe" March 17, 2026 5.0 Overall, Stripe has been a dependable payment processing system for our business. It handles credit card payments efficiently, offers useful reporting tools, and provides a secure way to process transactions. The platform is generally easy to use, runs smoothly with minimal bugs or issues, and gives businesses the flexibility to customize integrations as needed. It has been a strong solution for managing online and card payments. Pros Stripe provides a reliable and flexible platform for processing credit card and card payments. The system offers good value for the service provided and integrates easily with websites and online ordering platforms. The dashboard is easy to navigate, making it simple to track payments, review reports, and manage payouts. Stripe also allows for customization and integrations that make it adaptable to different business needs. Overall, it provides a smooth payment experience for both the business and the customer. Cons There are not many major downsides to the platform. Some reporting tools and advanced settings can take a little time to learn when first using the system, but once you become familiar with the dashboard it becomes much easier to navigate. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Stripe I chose Stripe due to the ease of integration with my current website provider. Review Source Jacob M. OWNER Packaging and Containers Used the software for: 2+ years ### "Stripe has awful customer service...be warned!" March 4, 2026 1.0 Awful, they are difficult to reach and have no customer service. They take out 40% of our funds which is causing our small business to go out of business. Stay away from their services! Pros Nothing honestly, they are hard to reach and zero customer support. They take out reserves at will and keep your money. I am not sure how they still operate as a legitimate business. This is coming from a client that has been with them for 14 yrs. Cons No customer support, no contact info, not helpful, reserves with our money, I can go on, but it won't allow me to type everything. I am sad that we have been with them for this long with their lack of customer service. They should be out of business!!! Review Source EB Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "Great for collecting payments, quickly and easily. " February 6, 2026 4.0 My overall experience with Stripe is positive, the software successfully collects payments and automatically pays-out into the bank account at regular intervals. I am able to easily obtain payment information from my login and manage other users so they can gather required data. Pros I use Stripe to collect payments from various sources. We use Stripe because it is a widely trusted global payment collection software. We can use it for online payments and also in-person on a card machine which is helpful for in-person events. There are transaction fees applied however, there is no monthly charge. Stripe is easy to use with a dashboard showing your key figures. It is easy to navigate and find payment information, and reports which we use to verify income with our auditors. It offers a dispute section where you can easily return or refund payments should the need arrive. It creates a customer data base, storing information securely, and analyse is available. A test-mode function can also be used. Cons The transaction fee is quite high, and we were not able to negotiate a discount, however it was still deemed the best value for money for what we needed at the time, and we have no plans to move away from Stripe. We have experienced no bugs or issues with the transaction volumes we have. Alternatives considered [GoCardless](https://www.capterra.com/p/156081/GoCardless/) Reason for choosing Stripe It was the best solution to integrate with our website. Review Source ZF Zach F. Staff Accountant Philanthropy Used the software for: 6-12 months ### "Process CC Payments with Ease" March 16, 2026 5.0 Overall experience with Stripe has been positive. Payment processing is easy. The only complaint I would have is regarding the emails that Stripe sends to notify you of a payment. It would be helpful if it gave more detail, such as what the transaction was for. Pros We use Stripe for processing our CC payments for our programing tickets and donations. The platform works great in combination with Foundant CommunitySuite so that payments are automatically processed. Cons The only complaint we have regarding Stripe is about their reporting functionality. It was challenging to find the reporting options as a new user. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal does not talk with our Foundant CommunitySuite Software so we made the switch to Stripe. Review Source jane F. Personal Lines Executive Insurance Used the software for: 1-2 years ### "Simple, Fast, and Secure Payments" March 12, 2026 5.0 Using Stripe has been fantastic. It makes online payments smooth, secure, and easy to manage, saving time and keeping everything organized without stress. Pros I love how Stripe makes online payments simple and seamless. It’s fast, secure, and easy to set up, which helps me manage transactions and keep everything organized without stress. Cons Sometimes the fees can add up depending on the transaction type, and certain features take a little time to learn, but overall Stripe is very reliable and user friendly. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I switched from PayPal and traditional manual payment methods. Stripe makes online payments, billing, and invoicing much faster, more secure, and easier to manage. Review Source BN Bill N. Senior Financial Accountant Computer Software Used the software for: 2+ years ### "Stripe Review - SafetyCulture" April 13, 2026 4.0 Stripe is easy to use, reliable, and integrates seamlessly with other software products (in our case Zuora), making payment processing simple and efficient. Further, Stripe reporting allows us to reconcile our credit card payments with ease. Pros Stripe makes it easy to set up and start taking payments, especially for our self service customers. Also, it has a clean and friendly dashboard, good reporting functionality and ability to set up sites across different currencies. Cons Stripe fees and network costs can add up making it expensive. Additionally the chargeback process can be a bit frustrating as not much information is provided. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe Stripe is easier to set up, pull reports and has a more interactive UI Review Source Dan J. COO Management Consulting Used the software for: 2+ years ### "Straightforward tool to collect and manage payments" March 19, 2026 5.0 Pros Love Stripe's vast array of connectivity for use as payment processor for platforms that don't have other options. Cons Stripe feels like they have/offer a large amount of products and services that often go beyond what I need the tool to do. They have an arduous review process if any charges get flagged or issues come up. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe Better compatibility with tech stack we were currently using Review Source AS Alicia S. Principal Accountant Consumer Services Used the software for: 1-2 years ### "Great software for collecting payments!" March 19, 2026 5.0 Stripe has been great. We use this for conference registrations. We host 4 conferences a year so this has become instrumental in collecting payments timely. The online platform is also super easy to use. Pros The ease in which you can receive and auto transfer payments to your bank account. It's also super easy to provide receipts and refunds and the reporting is fantastic. I also love that we can create unique Stripe payment links and send them via email for customers to pay. Cons I wish Stripe would show a little bit more detail for each transaction in the reports, but really not much to complain about as that might be an issue on our end. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) This was an antiquated software and was difficult to run reports and collect in-person payments. Review Source maisie C. Owner Veterinary Used the software for: Less than 6 months ### "Very easy to use, but complicated to receive funds" April 16, 2026 3.0 overall, I left Stripe services to go to something simpler in a little bit more credible for my clients. I also left to ensure the proper timeframe for receiving my funds, since customer service never had a direct answer from our first deposit when they would come. Pros I liked the simplicity of setting up, the ease of verification of our business, and the availability to immediately begin services Cons I did not like the long timeframe that was required to receive our first set of funds, and it was not fully disclosed when making transactions which placed my family and myself in a rough spot for a moment Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square also had a poor customer service who never really knew the direct answers to any of my questions Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 2+ years ### "Stripe for online payments for business " January 4, 2026 4.0 We have been using stripe fir over 9 years and never had any major issues. We only uad a snall issue and the team at stripe helped and cleared it right away. Other than the cost we are happy with it. Pros It works well for our online payment services. It provides you notice via email when someone makes a purchase. Cons It costing is kind of high in our opinion. We pay close to 4% fees off the total cost of the service. Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Reason for choosing Stripe The setup seemed easier for our team. The reporting also seemed better. Review Source Vikas P. Director Internet Used the software for: 2+ years ### "A must-use tool for developers with a model API mangement system" April 30, 2025 5.0 A really positive experience integrating it into WordPress, SaaS tools and API's Pros The king of payment processors globally - a great easy-to-use API Cons What's not to like! I suppose they could take less percentage for processing... Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Reason for choosing Stripe Didn't really suit my needs and Stripe is much more configurable. Switched from [Worldpay for Platforms](https://www.capterra.com/p/196991/Payrix/)[authorize.net](https://www.capterra.com/p/221412/authorizenet/) Not as many native integrations for the other two compared two Stripe Review Source VR Verified Reviewer Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Set It And Forget It Payment System" December 21, 2025 5.0 Almost never have we run into a bug, and more often than not, a message from Stripe is straight forward, with solid support, and works without any intervention after setup. Pros Stripe directly integrates with all of our fundraising systems, making it easy to accept credit cards for donations, merch, or any other revenue stream. The space is very competitive with few players, but Stripe has been the most seamless of the players out there. Cons Sometimes the system cannot integrate with a partner software, though this happens extremely rarely. The reporting also can be clunky at time and the fees can be a bit high, but not much different that other providers. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe The integrations were not nearly as robust on Square, which would have required us setting up multiple payment systems to handle different channels for our organziation. Review Source MH Matthew H. Tutor Education Management Used the software for: 2+ years ### "Reliable payment processing with strong invoicing features, but slightly slow payouts" April 11, 2026 4.0 Overall, Stripe has been a reliable and professional payment solution for my business. It handles card payments smoothly and makes it easy to send invoices and payment links to clients. The ability to customise invoices with branding is a strong advantage and helps maintain a professional appearance. The main drawback is the delay in receiving funds, which can take up to three business days, which is slightly slower than ideal for day-to-day cash flow. However, the system is stable, secure, and generally very easy to use once set up. Pros •Very easy to create and send payment links •Competitive transaction fees •Highly customisable invoices, including the ability to add branding and logos •Smooth and reliable card payment processing •Clear and functional user interface Cons •Payouts can take around three business days, which feels a bit slow for cash flow •Some features can take time to fully understand for new users •Occasional complexity in navigating the broader dashboard Review Source MK Maksim K. Manager Information Technology and Services Used the software for: 2+ years ### "Stripe worked fine and did not crash my ERP" March 11, 2026 5.0 I know that previously we would receive checks in the mail (which were usually late or missing), but now the QR codes simply work. I am writing this from a pile of Pizza Boxes because my desk is a disaster and I just want to go home, but Stripe allowed me to avoid entering the same data into SAP for 5 hours. Also, it does flag fraudulent activity which is great during the holiday season. Receivable Turnover is faster. Pros I was really impressed that there has been no failure of the integration. It works pretty well and accepts ACH and credit cards with minimal configuration and the funds are deposited every day. So far, that has been a relief. The support have also been surprisingly responsive to issues that we encounter and the customer portal allows customers to make payments without having to leave the payment page, which is nice, although it isn’t anything revolutionary. Cons Unfortunately, the Remittance Emails are garbage because they don’t indicate which deposits are included in the email so I have to guess. We had to turn off the Auto-Imports because it duplicated all of the entries in the ledger and that was an absolute nightmare to manually remove. The syncing between the website and the module can be very inflexible at times, which is frustrating. Review Source VR Verified Reviewer Professional housing consultant Real Estate Used the software for: 6-12 months ### "Solid option with tap to pay " January 5, 2026 3.0 Stripe provides a decent amount of features and ways to accept payments for your business. The eye catching feature for me was the ability to use a nfc capable smartphone to take payments with tap to pay instead of having to use a stripe terminal. Pros The setup process was quick and easy with only a few questions about your business and how stripe can tailor its services to your business type. Cons Navigating around can take a bit to understand. There are alot of different tabs to explore but once you become familiar with the layout its a breeze. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stripe Colleague recommended Stripe over Square Review Source Craig B. Managing director Entertainment Used the software for: 2+ years ### "Additional payment methods for clients" October 30, 2025 5.0 Easy to set up and works in the background payments are transferred to our bank and show up in our accounting software automatically Pros We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice. There is a small processing fee but we feel this is worth it as it gives clients more payment options and encourages them to pay immediately. We have also used stripe when selling merchandise online. We had no issues setting this up and have had no bugs. Cons There are small processing fees which is expected. You have to way up the cost with the speed of payments. Review Source PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Handling our hotel guest bookings." March 9, 2026 5.0 As a customer-service head, I am interested in making sure that transactions are smooth. Stripe is used to handle our hospitality billing. It is very affordable, yet troubleshooting of the technical side requires time. Pros Card payments are easy to make. Online reservation of rooms through international credit card can be done on our front-desk with ease. Cons Sometimes bugs in the mobile dashboard are the cause of slow instant refunds, and customer service is sometimes sluggish when dealing with emergency guest requests. Review Source AT Aleksandra T. Chief Financial Officer Restaurants Used the software for: 2+ years ### "Payment Gateway Similar to PayPal" October 11, 2025 4.0 Pros Accessing payment processing, fraud detection, invoicing and subscription management features in one place is what I like most about Stripe. Cons There was a time I required an urgent support but I couldn’t get the help in time since the response was slow. Review Source MR Meredith R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, intuitive billing with Stripe" April 21, 2026 5.0 Very good- would definitely recommend for health care billing purposes, especially if embedded in an EMR. Pros I use Stripe integrated into an EMR and it makes billing for patients extremely easy, including issuing refunds as necessary. Cons It took me a little while to figure out the invoice-billing process, which may be more on the EMR than Stripe. Review Source DR David R. Dive Operation Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable payments for trips and courses." August 16, 2025 5.0 We save quicker, catch problems sooner, and have refunds tidily kept in hand. Overall value for money is great, and purchases run smoothly for lessons, charters, and gear additions. Pros Stripe simplifies credit card refunds and payment, and the dashboard is easy to use for account maintenance and tracking payouts. Usability is good with neat logs that enable speedy reconciliations of trip reservations and equipment rentals. Cons Random bugs or authentication checks every now and then slow down settlements, and support is inconsistent in acting quickly on complicated cases. Certain controls are invisible, so there's a lag in adjusting policies. Review Source JB Jacqui B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Convenient card processing " April 3, 2026 5.0 Convenient card processor built into ehr. Makes billing cash pay clients easy and convenient. Very user friendly. Pros Convenient card processor built into ehr. Makes billing cash pay clients easy and convenient. Very user friendly. Cons There is a slight delay in billing and having money deposited which is sometimes inconsistent on timing. Review Source EW Emma W. Assistant Manager Hospitality Used the software for: 1-2 years ### "Stripe Review " November 13, 2025 3.0 Tech-enabled teams that can manage integration, monitor risk, and respond to payment‐processor issues. Pros Features like subscriptions/billing, marketplace / platform support (via Connect), fraud-detection tools, payout scheduling, and dashboard analytics level it up beyond a simple payment gateway. Cons Stripe assesses merchant risk dynamically, sometimes sudden account suspensions or holds on funds with little notice Review Source VH Vanessa H. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Expensive, bad customer service, does not protect merchants" June 28, 2025 1.0 Unfortunately, my overall experience with Stripe has been very disappointing. While the product is easy to use, the lack of reliable merchant support, unpredictable account holds, and vague policies make it risky to use for serious business operations. Would not reccomend. Pros Good things end here. Stripe is very easy to install and integrate, especially for developers. The checkout experience is smooth and fast for the customer, which helps with conversions. The interface is clean and the API is well documented, making it ideal for rapid deployment. Cons The merchant service is extremely poor. Chargeback management is unclear and unsupportive. Assistance is slow, generic, and often unhelpful. Stripe has frozen funds without explanation, and several hidden fees appear over time without transparency. Review Source JK Jacques K. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for managing payments " September 12, 2025 5.0 My overall experience has been great. I haven’t had any issues regarding payments or use as it’s very straightforward to use and navigate. Pros I use stripe mainly for taking client payment through credit cards. It’s easy to use and manage memberships accounts. It’s also good value for money as charges are not too high. Cons I’ve been using stripe for business since 2023 and to be honest I haven’t had any issues or problems I need to mention. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.