Intelligent Troubleshooting

4.5 / 5 3 reviews

Who Uses This Software?

Manufactures and operators of equipment for Construction, Mining, Oil&Gas, Wind and other advanced industrial industries. Also serving the telecom, high tech and communications industries.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Dezide
  • www.dezide.com
  • Founded 2001
  • Denmark

About Intelligent Troubleshooting

While it does take a fair amount of resources and dedication to build and maintain a knowledge base that will transform your service business, the result will offer a new degree of resiliency and responsiveness enabling you that get there first and to beat the competition on every level in the service business by providing employees, partners and customers with the most effective troubleshooting knowledge.


Intelligent Troubleshooting Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Intelligent Troubleshooting Reviews Recently Reviewed!

Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool.
The possibility to link the application to other tools (data transfer & API-calls) can be very powerful.

Cons: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious.

Overall: Structured knowledge base
Better distribution of known procedures/information
Better customer experience: fixing problems in one time (first time fix)

Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions.

Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users.

It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags.

Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support.

Cons: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.

Overall: We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working.

Liebherr Mining using Dezide Advisor tool

Jan 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Dezide Advisor system helped us to :

- Standardize the troubleshooting processes
- Create a knowledge center based on our field service engineers feedbacks
- Propose dynamic guides available worldwide and reachable on several hardwares

Thanks to Dezide Customer service we are also able to customize the product to our needs.