Who Uses This Software?

Small and mid-size nonprofits who seek to track all kinds of information about constituents: contact information, donation history, contact reports, event attendance, volunteer hours, and much more.


Average Ratings

168 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Little Green Light
  • www.littlegreenlight.com
  • Founded 2007
  • United States

About Little Green Light

Little Green Light is a complete fundraising and donor management system designed to give nonprofits the confidence and ability to succeed. Affordably priced, Little Green Light delivers power & flexibility to grow with the changing needs of nonprofits everywhere. Join our growing community of satisfied users.


Little Green Light Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

Little Green Light Reviews Recently Reviewed!


LGL has taken us to a new level of operational maturity.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For a small non-profit, affordability and ease of use are critical requirements and LGL offers both + more features than we could have ever hoped for. I knew from the first moment, after using the Flex Importer to upload a list of donors from a cumbersome old Excell SS, that LGL would forever change the way we organize, track and communicate with our donor base. The ability to easily enter constituents then segment and organize them with mailing lists, categories & tags has helped us achieve a maximum return on our appeals and events. LGL's integration with MailChimp has helped us quickly and inexpensively reach out and stay in touch with our donors. Our Letter and Email templates ensure that we send the right message to the right people at the right time. The Dashboard is a delight, both aesthetically and functionally - easy on the eye with quick access to everything I want to see and do. I am pleased with the reports and the ability to edit or build new ones as needed for specific purposes and audiences. My last top "pro" is LGL's Customer Service - best on the Web! Admittedly there are some features of LGL that I have yet to explore but as all non profits know , there is never enough time. That is why LGL is so perfect. Whatever type of non profit you are, be it large or small, however you might be staffed, be it by a low tech volunteer or a FT development director, LGL offers features and functionality at all levels that will help you grow and thrive

Cons: LGL offers so much more than any comparable program that I am just grateful to have you around! Cannot think of anything that I dislike about a company that is offering such a fantastic service to the non profit community.

Overall: We took twenty years worth of excel spreadsheets with the names of donors, prospects, event invitees and attendees and consolidated them all into LGL. At long last we have a robust and dynamic system that has helped us learn more about our donorbase and their giving trends. This has been invaluable for our current fundraising efforts and future projections. Not to mention the time we have saved managing our donors and development efforts.

GREAT donor database with top-shelf features for small budgets

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a fundraiser, it's intuitive and has all the features I appreciate and need to support my moves management work. As the database administrator, chief data entry staffer, list- and report-creator and website integration specialist, it's intuitive with great customer service and on-line resources to allow me to meet our organization's needs.

Given the opportunity, I would have selected LGL for my previous organizations. It's got all of the meaningful and useful features to support fundraising and data management needs without requiring us to pay for bells and whistles that sound great to upper management (and those who aren't on the front-lines for fundraising) but keep the majority of users from being able to take full advantage of the system.

Cons: There are a lot of great integrations, but since we don't use the bulk emailing products supported by LGL, we've had to try to create our own.

We LOVE the ability to create web forms that integrate with LGL and the ease of adding them to our website, although sometimes figuring out exactly how to map the data is beyond us without a fair amount of trial and error. On the other hand, these are tasks I never would have attempted with other systems and that we're able to do without paying thousands of dollars to consultants - which is vital with our very limited budget. We've got access to big-budget possibilities and investing the time and energy generally makes them possible for us. That said, without experience working with bigger systems in the past, I'm not sure I would understand the opportunities or be able to figure out how to tap into them.

Overall: I've been a fundraiser for 25+ years, primarily with very large organizations (raising $100 million+ annually), and had an opportunity to use a range of nonprofit databases, including home-grown systems and some of the best-known products from large companies. I've been through database conversions on large scales (50+ users, 25,000+ records), and advocated for and managed budgets as a member of the management team. I chose Little Green Light (LGL) after researching options for a small nonprofit where I'm the executive director. (5000 records, 3-5 database users, $350k annual budget)

Recommendations to other buyers: I appreciate the fact that LGL has taken steps to make ancillary services affordable. For example, their partnership with ProPay to provide integrated credit card processing - and the ability to do so with a reduced transaction fee for nonprofits - has had a tremendous impact on our bottom line. Before LGL, our only options for accepting on-line gifts took 5%-15% off the top of each transaction; now we pay less than 3%, and many of our donors choose to cover the fee. (LGL's web form function makes it VERY easy to give donors that option.) I'm also grateful to have access to National Change Of Address (NCOA) processing for a very reasonable fee with a process that's straight-forward. Before LGL, our organization had never attempted NCOA and we were getting more and more returned mail with 10-year-old addresses on file. Often there'd be so much returned mail that we wouldn't have a chance to update all the addresses before sending our next mailing...meaning we were basically throwing printing and postage costs away. We paid $150 for our first NCOA and I know we earned that back immediately based on reduced printing and postage costs for the mailings that have followed.

Little Green Light has transformed my ability to steward my donors and track donations.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the way it integrates online donations into my donor records -- so easy and so professional. I especially appreciate their customer support -- if I have a question, I just send an email and I get a quick reply within hours. The software is very user friendly and adaptable to my way of doing business. Clearly it was created with a great understanding of nonprofits!

Cons: While I love having the ability to track and create acknowledgements, there are some features in this area that don't fit my process. I write cards by hand, and sometimes I only get a couple done at a time. I wish I could mark them done individually rather than by batch. I also would like to have the choice of Volunteer Hours under Related Gifts--several companies, like Microsoft, donate to us for volunteer hours put in by their full time employees. And I wish that when a recurring donation fails that the donor would automatically get an emailed notification from LGL Forms.

Overall: It's given me hours of my life back due to all the work it does automatically. It makes me look like a superstar in my job. It gives me the ability to look back on years of data and see trends and improvements. It gives me peace of mind knowing that my data is stored safely on the cloud. It gives me something to say when sales people for Salesforce come calling...and it has healed the psychic damage that was done to me by trying to make Salesforce work for us. It satisfies my love of data and databases and perfection.

Capterra-loader

Little Green Light brought our growing, volunteer-run nonprofit into the 21st century.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Powerful and versatile, Little Green Light has all the features I was accustomed to from software at other nonprofits I've worked at including eTapestry and Bloomerang but at a fraction of the cost. The interface is highly intuitive, and LGL has shown a real commitment to continual improvement over time. I truly enjoyed the data migration process from our old system to LGL in part because we worked one-on-one with a Little Green Light consultant (Carrie Grote) who treated us as if we were her only client.

If you're a startup nonprofit wondering whether or not to take the leap into state-of-the-art donor management, I strongly recommend Little Green Light. It may easily be the only software you'll ever need to track and nourish donor relationships.

Cons: There are some minor tweaks that might improve Little Green Light. For example, when a donor wishes for a gift to be anonymous, there's a checkbox you need to hunt for. But honestly, the folks at LGL are way ahead of me when it comes to finding and fixing flaws. I bet the next LGL upgrade will be light years better than anything I can even imagine.

Overall: Being cloud-based, Little Green Light allows several board members to access, add, and alter donor information. This turns our database into a collaborative crowd-sourced information bank we can all use wherever we may be even on our mobile phones. The sort and search features in the reporting system are as powerful as any I've seen in far more expensive software.

We moved to Little Green Light from a Filemaker Pro database maintained by a single board member. She is still our key administrator, but now she feels appreciated and supported instead of isolated. The improvement in morale alone is worth the price of admission!

Best Donor Software Ever!

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility of LGL to accommodate and streamline multiple softwares, such as volunteer software, grant software, donor software, client software, calendars, tasks, etc. LGL has been so helpful in suggesting solutions, and allowing us to eliminate several costly, single-use software products. Their support and help sections are unheard of! I have NEVER dealt with a company that is so prompt in their responses and so helpful. They have webinars and many video trainings available to do on your own time. And their cost is one-fourth of what we paid previously for our old dinosaur program. Queries and programs are very easy to use. Very modern look, totally customizable for your organization. You will be amazed at everything it is capable of.

Cons: The only thing I wish it would do is have an appeal performance report, and I believe that is in the works now.

Overall: I have assisted 2 nonprofits in switching to LGL. It was a huge undertaking with the first one, over 40,000 constituents and 350,000 gifts to migrate over. They helped me find a qualified consultant, and we accomplished it in a very timely manner. The end result is Fabulous! I would HIGHLY recommend for anyone looking for a flexible, all-encompassing software!

Recommendations to other buyers: Look around at all the other software that is available. You will see that Little Green Light is an exceptional bargain for all that you get. We are currently tracking donations, volunteers, clients, and grants. Their prices are very fair for large companies with a lot of constituents, which is rare in this industry. We pay one-fourth of what we were paying previously. Our previous company's help was marginal, and they specialized in making you feel stupid when you contacted them! Not LGL. They are kind, honest and very informative. You get a free month trial with LGL, plus if you refer other companies, they reward you with credit on your account. It's a win-win situation all around.

Feb 09, 2012
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The Vermont Italian Club is primarily a membership organization whose purpose and mission is education of Italians and non-Italians in the Italian culture and heritage. We do this by encouraging participation and study of the Italian language, arts, and culture through lectures, presentations, films, study groups, formal classes, celebrations, and other educational events and activities. We are a small group with about 200 memberships and 475 entries in our database. When the group was smaller and before we invigorated the organization in 2009-2010 with new leadership, all membership information lived on spreadsheets. We knew that we needed a system that could grow with us and deliver the kind of information and reporting we needed. We evaluated other systems, but they were either far too expansive and/or too expensive for our meager budget. With no offices or paid staff, a fundamental requirement for our donor/member management system is that it be browser-based and accessible to our volunteers from their PCs in any location. In addition, the system had to be easy to use, reliable and include features that we would utilize as we grew, developed an online presence and added people to our database. Little Green Light seemed just right for us both in capabilities and price. Although it was fairly new at the time, we decided to adopt it because we believed LGL would grow as we did and it more than met our needs at the time. The conversion process from spreadsheets to LGL was far easier than anticipated when we adopted LGL in 2010. Staff was very accommodating and helped us through the transition smoothly. We were up and running within a few days. The ability to administer the various functions, categories, tags for member/constituent data is very flexible and easy to grasp. LGL has continually enhanced the system with new features. We have never looked back and remain enthusiastic that we made the correct choice. LGL continues to evolve and they listen to their customers for new feature development. In recent months they have launched tight integrations with WuFoo (online forms), MailChimp (email management), and PayPal (payment processing). All are useful services that offer a small non-profit like VIC easy and affordable integration with robust third party offerings. Those we have implemented work smoothly to reduce data entry and the inevitable mistakes of manual processing. LGL service has been outstanding, better than I have encountered from any systems vendor, to small and intermediate sized users. Their online knowledge base and responsive voice and email support is well beyond my expectations.

We find LGL easy to learn, intuitive and intelligently designed.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like best how easy LGL is to use and understand, along with how flexible it is. Our organization had been preparing to migrate our data and begin using LGL for many weeks prior, when Hurricane Harvey hit on August 25th and our organization mounted a huge response, along with a huge fundraising campaign, in the midst of the chaos of a natural disaster. We had expected to completely transfer over to LGL at the end of September. In the first 10 days after the hurricane landed, we had donations pouring in, and our previous donor management system was just not handling the work. It was actually getting in the way of fundraising. So in the middle of a chaotic natural disaster response, during our busiest fundraising days ever in our history, we decided to make the jump early, without having really trained our staff nor fully learned the system. The transfer was nearly seamless. The system was so easy and intuitive to learn and use that we changed over to it without a hitch, and it has been smooth sailing every since. We love everything about it -- the ease of recording data, the power and ease of reporting, the responsive help line -- everything. We would--and have--recommended this software to other nonprofits without reservation. We have only used LGL now for a little over 3 months, and have not yet fully explored its performance in tracking data for major gifts stewardship and corporate sponsorships longer term, but so far we couldn't ask for a better system.

Cons: The dashboard/home page is jam-packed and not visually appealing -- and yet it does give a nice snapshot of lots of data.

Overall: Inexpensive, easy to learn and use; great reporting function

Excellent product, exceptional features, outstanding value

Sep 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is sophisticated and, yet, easy to use. Support staff is responsive and helpful. It has all the features we want and is able to give us the data and information we need without writing SQL statements, like some other top-name products require. In fact, the dashboard gives us our membership numbers without even having to run a query. Excellent value. I love the comparatively low cost to other similar products. I love Little Green Light so much, I have implemented it in three organizations I'm associated with.

Cons: Linking forms to the Little Green Light database can be complicated. Occasionally, I'd like to talk with a support person to strategize a solution, rather that just communicating by email.

Overall: I have used a lot of database and donor management products and Little Green Light is the simplest to set up and use of any of them, especially for unsophisticated database users. It still requires a knowledgeable person to lead the implementation, import data, design complicated forms, set up syncing between forms and the database, and train other staff, but staff can easily grow comfortable with using LGL for all their daily data needs. LGL has a clean interface, is responsive, and flexible. Although there are a few things I'd like to work a little easier, especially setting up links between forms and the database, all-in-all, I highly recommend this product. Non-profit database systems don't come any easier, especially with all the features LGL offers.

Definitely the best bang for your buck. Lots of functionality and great customer support.

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light interface is straightforward and intuitive. It is a basic database, but really has everything you need for most small fundraising shops. The on-line forms and payment integration as well as integration with Constant Contact or MailChimp are a big plus. While it may not have the fancy dashboard with graphs, it really has all the basics you need for an incredible price. The big selling points for us were 1) the fact that LGL does not jump price significantly when you cross a 2000 or 5000 contact threshold, and 2) customer service and tech help is included in the very reasonable price. While they do not have phone support or big trainings, the on-line support has been great with a very quick response time.

Cons: I would like for there to be more pre-formatted standard fundraising impact reports available. I also have had some challenges integrating with MailChimp and Constant Contact. But granted, I am new to the software and have not fully versed myself in these features.

Overall: Little Green Light really allows us to bring all our fundraising documentation and communication within one system, manage communications with donors, volunteers and other constituents, and share information with staff and other team members.

LGL has made my life so much easier!!!

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, built-in reports, customer service

Cons: It takes awhile to figure out which fields to use for what but I think that would be the case for any software and depends on a lot on how you approach development

Overall: I converted my organization's database from FundRaiser in July and have not once regretted my decision. We previously tried to convert to a different database and after 2 days of on-site training with that company, I couldn't even locate a sample record. On the other hand, not only did I (and I'm not a tech person) migrate our entire database myself and merge additional Excel documents in, after only a couple of hours of reading instructions and playing around, I already understood not only how to locate a record but how to enter, report, send an acknowledgement, etc. I occasionally run into things that I can't figure out on my own or by reading the LGL blog but when I reach out to customer service, they respond so quickly and always are able to resolve my issue. I really can't think of anything that can't be done through LGL. We're so happy with it that we're now looking at integrating our payment processing and e-newsletter system so that we have the best data on our constituents possible. I cannot say enough good things about this product. For a small organization like ours with no tech support, this has been a blessing since it is so easy to use and so reasonably priced.

Best donor software for the price!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user-friendly and is the best price you can get for donor software.

Cons: I don't really have any!

Overall: We are a small nonprofit that didn't have a large donor base and didn't have a lot of money to spend on a database. We stumbled upon LGL and it was the best choice! It is very easy to use and modify to create fields specific to your needs. No setup fee, all cloud based, you can have as many users as you'd like and it starts at a monthly rate. It's awesome. We are a school, so we use it to track prospective students all the way through alumnae, families, donors, etc. It does it all for us. I highly recommend this to any small organization that wants to transition away from using excel docs to track clients & donors.

Recommendations to other buyers: I highly recommend this to any small nonprofit. It has so many great features and it's easy to run reports, create appeal letters, track email communications, etc. It also syncs with constant contact and mail chimp - so you can manage your email list too.

Great software for donor management and so much more

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I LOVE Little Green Light and would highly recommend it to any non-profit organization. I have already referred another organization who is using it

Pros: The ability to customize and add fields; tech support can add more complex fields that you need Multiple users can access it Easy to generate customized acknowledgements and mailings Great to have all our data in our place Can attach documents and keep track of contact with constituents Tech support is amazing! I've gotten answers on a Sunday morning 10 minutes after I asked the question I research other options and all others were too complicated, cost a lot more, and didn't offer a 30-day free trial First year subscription through Techsoup makes it even more affordable for small organizations

Cons: I would like more intuitive handling of ticket sales for concerts, but that is all. I can't think of anything else.

Best donor management software ever!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is intuitive, easy to learn and use, affordable, powerful, time-saving and updated often. It integrates beautifully with Mail Chimp and makes communication easy.

If the excellent tutorials do not help, there is a helpful person who answers your call and walks you through things.

Overall: Time saver for a one-person part-time office.

Communication via email with the mail chimp integration is awesome and a life saver.

It is easy to use, intuitive, provides customized reports, and the dashboard gives you everything you need at a glance.

LGL allows me to spend more time fundraising and less time record keeping. I love it!

We are a small non-profit & LGL has been excellent for our needs. Great functionality.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service is TOP NOTCH. They are also always improving & seem to appreciate feedback on expanding functionality for users. Even if they never improved anything else, I would be very happy with using this product. I have been using databases for decades and this is the best I've used so far.

Cons: A few minor items missing from functionality that I personally consider necessary; for instance: marking a communication tag of "Do not email" doesn't prevent someone from emailing that individual. Some query/search parameters could use a little work.

Overall: Too many to list! Ease of use, particularly for my Executive Director. Customization abilities are fantastic.

This is an outstanding fundraising database. Functionality is A+. Support is excellent. Great value.

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Originally created for schools, Little Green Light works for all kinds of nonprofits. It syncs up beautifully with PayPal to accept donations. It is super easy to create templates for thank you letters and thank donors quickly. I have worked with several fundraising software platforms, this is the most straight forward. It make using a database fun. Allows you to customize fields, and it is so easy to navigate. Price is far better than other fundraising databases.

Cons: Pulling a list of donors can be a tad complicated. It just takes multiple steps, but still very doable.

Overall: Very helpful online donor management software.

Unbelievably powerful online database at an affordable price!

Jun 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robust capability for managing basic member data and donation records, powerful search function, convenient generating of acknowledgment letters and emails, web-based forms, and terrific tech support.

Cons: The member records are so robust and complex, sometimes it can be a bit challenging to navigate the various levels and options.

Overall: After years of keeping our member/donor database in an Excel spreadsheet that was passed along from volunteer to volunteer, we wanted to find an online database that would maintain contact/donor info while allowing multiple users and also being affordable. Little Green Light has exceeded our expectations. We were able to sign up for a 1-year trial for the cost of one month, through a special offer from TechSoup. It has been a fantastic way to become familiar with LGL and begin to explore its many capabilities. I will be recommending to our board that we sign up permanently, as it will help to move our nonprofit to a higher level of sophistication and strengthen our fundraising capabilities. Compared to similar products we've looked at, LGL is the best bet for the buck, hands down. Given its affordable price and powerful features -- not to mention its various tutorials and options for tech support -- LGL is the perfect choice for many small to medium nonprofits. This last spring, for the first time, we were able to zero in on a highly specialized list for our annual fundraiser invitation list, using LGL's powerful search tool, helping us to achieve one of our most successful fundraising events in recent years.

Easy to use and intuitive program that is purposely affordable.

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is extremely easy to use. For my purposes, I can figure it out without needing a tutorial. They also keeping adding features that make database management even easier. I also love that they keep the price low. They understand that we are a nonprofit and we can't afford to allocate too much of the budget to an administrative task.

Cons: I haven't figured out yet how to integrate LGL with Constant Contact. I probably need a tutorial on that.

Overall: We switched to this database software when our previous database upped the prices beyond what is affordable for our small nonprofit. The switchover was easy once we cleaned up our date and labelled it all correctly. Since then, it is very easy to enter donations, either individually or through importing spreadsheets. A terrific feature is that I can write a thank you letter in Word and upload it, and it will automatically populate for each donation. It is super easy to generate these letters, personalize them in Word, and then print them out. It is also easy to generate reports and lists of donors.

Love Little Green Light

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've brought LGL to two independent schools in my capacity as an Advancement Director and it's made a world of difference in both places. Customer service is fantastic -- I've received quick feedback even on holidays. The team has also added new options at our request when needed (e.g. adding an employment title field for spouses). Can't say enough good things about it.

Pros: Easy to use and to quickly find the data you need, responsive customer service, always improving as customer needs change and grow.

Cons: There are no "cons" that I can think of. My experience at two schools with LGL has always been positive, which isn't something I can say about other donor databases I used.

Capterra-loader

I highly recommend Little Green Light as a simple data management solution. Very pleased.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Because of our organizational structure, ease of use is critical. We rely heavily on our dedicated volunteers to assist with administrative tasks. With Little Green Light, our volunteers are able to complete their donor management tasks simply and accurately with little oversight. We are also very satisfied with the donor acknowledgement features. We can produce professional looking acknowledgements simply and in a timely manner. The process of creating year end acknowledgments is the best of any software program I have used. We also use the report generation and data extraction features. It is simple and straightforward. We went from Excel spreadsheets to Little Green Light and couldn't be more pleased. We highly recommend Little Green Light.

Cons: It would be great if there was a mobile app for those times when I'm on the go and need data. Other than that, no complaints.

Clunky, skinny, but cheap

May 02, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is friendly but I don't like that I can't reach them immediately.

Pros: This is great if you are a smaller organization--maybe no more than 2,000-3,000 donors. It features basic gift entry, pledges, contact info, etc. If you are a nonprofit just getting started, this could work for you.

Cons: Not intuitive. Hard to learn. Tutorials are complicated. I've been working with it for 4 years now and still not sure how to run reports. Not robust nor intuitive. Our organization has moved past the effectiveness threshold of this product, and we are looking at others.

Functional and easy to utilize!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our Foundation likes mostly that this software provides an easy report and review of our constituents. We are able to communicate and track donations in various ways. Through giving campaigns, appeal year, or constituent searches we are able to manage a database of close to 5,000 donors at a minimal cost. Other systems were triple the price.

Cons: The only difficulty we were faced with in this system was during our database import. Import configuration did take some time doing this on our own. It may be beneficial to have someone organize your database for you than to map your fields on your own.

Overall: The benefit of being able to easily access our constituents from one database. As well as the ability to pull reports.

Our experience with LGL has been a great experience for all involved who use the program.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best use of the system for us is the ease of thanking our donors. After creating the templates originally, it is now a click of the button to thank our supporters. We also love the many groupings that allow us easy research when wanting to see where we are with a certain project or campaign.

Cons: We still have a difficult time with the reports and getting them to include certain data. Our third party credit card system also is still not linked directly into LGL, which is time consuming to upload the data daily.

Smooth and very easy to learn

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So many great features that all integrate together. All forms we use are through LGL software, including RSVP to events. And everything goes directly into the database.

Cons: I really can't think of something. I didn't like that PayPal didn't work within the forms, but now they do. I'd you tell them of a problem, they try to fix it! But if I need to say something, I don't like that when you import names with addresses and merge them with existing constituents, the addresses become duplicates, even if they're the same.

LGL is invaluable to our small organization. As the sole staff person, it keeps me on track.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user-friendly, and the support is excellent. I was able to transfer all our Excel spreadsheet records into LGL by myself, and I was up and running. I haven't had any significant problems and always feel like I can find the information I need.

Cons: Sometimes there are some glitches in the spacing of MS Word templates, which is frustrating and apparently unfixable, but that is it.

Overall: Better organization. Nothing falling through the cracks. Better ability to track fundraising progress over time and contact with constituents.

I really like working with littlegreenlight

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and does not require serious technological understanding. Most processes require only a few steps - sometimes less - and they are easy to figure out and carry through. The system is self-explanatory and does not require hours of training.

Cons: Working between programs (like mailchimp) is not as intuitive as I would like it to be. But I have not tried that hard to work through the two systems so it may be easier than it looks.

Overall: Keeping data on my donors has been the most important benefit - understanding who they are, keeping information on conversations and communications and knowing all this can easily be passed on to other people in the organization.

Capterra-loader

Little Green Light is great. The product is top notch and the service doesn't stop there.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL is as flexible and intuitive as you would want for a constituency management system. It's well designed and well supported by a team that believes in the product and in the work of its clients. It is flexible enough to be adapted to multiple types of constituencies and needs, like fund-raising for non-profit groups, contact management for communication, and volunteer groups with Community projects. There's a work-flow management aspect to the design so you can assign tasks and track those, remind people of commitments, and assess the return on that work.

Overall: Haven't figured out how to tailor the acknowledgement process for contributors who annually commit to make monthly contributions, but that's a fairly arcane need. It's a great product and perhaps more widely applicable than they realize.

Our rural library needed database we could afford and volunteers could use to raise annual funds.

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive, cost effective, strong customer support. The help function is comprehensive and usually does not require additional outreach to LGL Staff. Easy to customize even for someone who does not use it on a daily basis.

Cons: Doesn't play well with Apple computers and the drafting documents in the app itself is a bit clunky. It can be done, however. Labels to my Mac have formatting problems. Since I am a volunteer, I use the app at home and am stuck with the work arounds.

Vendor Response

by Little Green Light on December 06, 2017

We're following up with this customer about the issue. It's not Apple related, but sounds like an issue with how mailmerge files are handled. Mailmerge files can come as either Word documents or as PDFs, both of which work on Apple computers just fine. The most common issue is using a Word template with special characters (such as Word's merge fields) as opposed to a straight .docx file when uploading a Word template into LGL.

Overall this is a great product for the money.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's clearly laid out and easy to navigate once you've worked with it and discovered it's features. When the customer service support team responds by email, the explanations address the concern.

Cons: What I don't like is that for someone who has no real donor database experience or has always relied on an assistant, I would have preferred to attend an overview in person training session where questions could be asked in real time. The instructional videos make assumptions about levels of understanding that the viewer may not have using terms that are data base specific. Further, you can access the customer support team to answer questions but it takes between 3 and 4 hours to hear back and usually their answer calls for an easy follow up question which again takes another several hours before getting the response. The menu for the instructional videos content is not clear for those unfamiliar with database operations leading to wasted time searching for the correct term and then to the correct video segment for answers.

Overall: A solid system to work with, ease in doing and tracking mailings and generating reports

Go for the Green: Little Green Light!

Nov 30, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Little Green Light (LGL) has too many virtues to extoll in this small a space. In truth, the best way to see what it has to offer is to jump on the site for a demo, or better yet, to get in touch with one of the two founders of this family-run business: Nick or Chris Bicknell. Given that the two brothers have brought this great product to market in tandem and that they're equally committed to building it out in a user-friendly and customer-interactive manner, it's hard to imagine a better fit for an organization looking for comprehensive donor management tools, database management and project-building. LGL is constantly evolving, adding new features on a regular basis, while it maintains its eminently user-friendly interface. In our experience here at ITA, LGL has offered us a one-stop shopping experience for all of our donor, database, communications and project management.

Cons: No cons; I'm an unabashed fan.

Overall: Little Green Light (LGL) is a powerful and extremely effective organizational tool. By offering an intuitive and user-friendly format for data management and board/staff/volunteer connectivity, LGL preserves that most precious of all resources (especially for those of us in the independent sector): time. Thanks to the LGL platform, In the Arena (ITA) is a better organized and more productive outfit, with increased time to spend on the all-important programming and outreach. Plus, the Bicknell brothers are a pleasure to work with!

We enjoyed LGL for five years, we are a new school and LGL is our first fund raising tool.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very useful for needs of our small school and price is affordable and therefore of high value. Customer service is 100% automatic and personal, awesome. It has been a wonderful tool to track donors and as a database for mailing lists, events, etc. Now that our school is expanding, LGL is becoming more and more useful. Honestly, looking at other tools out there in the market, I am sure we made the right choice.

Huge improvement over last software we used.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to collect info on each constituent and then to sort accordingly. Sending mass emails is extremely easy and effective.

Cons: Inability to attach photos to emails. Sometimes it is difficult to get the help that is needed. The help section is usually fine, but there are times when I need to speak to an actual human.

Overall: Gathering and having access to each constituent is a breeze. We are also able to track our donors much easier than with our previous software.

Great for smaller non-profits

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Great product when you are starting out. However, once you get to 500-1,000 accounts or begin having larger events, you may need to upgrade.

Pros: Great for donor development tracking, assigning tasks, and running reports, integrates with Constant Contact. Perfect for new nonprofits or organizations with a small list.

Cons: Does not integrate many platforms. It does not offer seamless social fundraising, event registration, volunteer management capabilities. It does not provide a credit card processing gateway. We had four different platforms to accomplish everything we needed.

Easy to use and great value

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The program is very intuitive. Navigation is easy because there is more than one way to get around. I've used some very expensive programs that didn't do any more than LGL and were much more difficult to use. I work alone so the functionality is vital.

Cons: I know the program will do more than I am doing with it, so it's frustrating to know that there are things I could be doing.

Robust software, easy to use and reasonably priced.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: All data can be searched/filtered without having to write a report or query, it can all be done on your screen. Then using the desired search results a report built providing additional data and details for the data set.

Cons: There isn't a capability of recording a gift that is split between desired donor designations. This creates a problem when assigning stewards and receipting.

Jun 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: A lot of the challenges we have with using this software comes mostly from implementation snafus; lots of trial and error. My advice to avoid this is to set aside a month or two for one staffer (or a team if you're blessed with one of those) to focus exclusively on how the software will be implemented, who needs to use what tools when, and to set up formal procedures before it goes into active use.

Pros: -easy to learn -love love love the form creation tools -streamlined integration with other platforms, after some work (MailChimp is the one we use most often) -flexible categorization of constituents -a very responsive support team

Cons: -not as customizable as I would like -heavy reliance on integration with other platforms -have had some issues with integration syncing

Best CRM I've used

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've worked with and tried about 10 CRMs at this point and Little Green Light is by far the best, especially for the price. Super impressed by the Flex Importer data importer.. extremely easy to use and imported all of the different data objects (exported from a different CRM) just perfectly. LGL Forms is great - easy to set up donation and event forms and connect form fields to specific database/CRM fields, and fantastic that LGL has a validation step for any data coming in from the web forms so that incoming data can be checked before entering the database. With come CRMs priced at $200/mo or more, LGL is a bargain. I came to LGL from a very bad Salesforce experience (THE worst and most difficult CRM I have ever used) and LGL was the perfect antidote. I have set up LGL for 2 non-profit clients and will highly recommend to any future clients.

Cons: LGL Forms could be a little better integrated in the main LGL interface. I was able to figure it out pretty easily but the interface/look & feel difference may confuse some users.

If you're a nonprofit, you need this database software!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy. I'm used to a lot of additional gimmicks and fields that only make understanding more complicated in the end. LGL does everything a big database does but is so much simpler to understand.

Cons: From a small-medium size nonprofit, I don't have any complaints! For big nonprofits that may integrate with other database systems, this system may not be that product... outside of that, this system helps nonprofits do their jobs easily!

Overall: As an experienced database manager, primarily using the most expensive software out there on the market (and those just below the price level), nonprofits need to consider Little Green Light as their software go-to. It's easy to use - from a novice to an expert - it makes all the sense in the world nonprofits needs to build, maintain and grow their database, it's cost effective and the support is instant. LGL is the database nonprofits have needed all along... but instead struggle to make a more expensive system work while pinching pennies to do good in the world. Their trial period is all you need to fall in love and make the switch! I would recommend LGL to anyone out there looking to build their nonprofit database - or switch from their current one to a new, more robust system that costs less but is as effective as anything out there.

Recommendations to other buyers: The back-end system that's been built, the nonprofit/database/systematic knowledge that's gone into this system is to be applauded. What also should be applauded is the mindset of management/developers to produce a product that benefits the greater good. We all need products that make our world a better place and LGL most certainly does that from a business model. Bravo.

Capterra-loader

Best donor database I've used

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL is really user-friendly, without much need for training. I can pull any report I want, create a segmented appeal and make it into a mailing, and do anything else I need. I don't enter the donations for my nonprofit but I believe it's quite easy, based on what my colleague says. LGL Forms are super useful and pretty easy to set up. Whenever I've had a problem, their customer support has been very responsive and helpful. It seems like they genuinely care about my needs.

Simply the best investment we've made for our fundraising team

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to create your own tags is brilliant. We've used it to create all sorts of new ways to categorize our constituents

Cons: I wish you could create one contact record for a husband and wife for snail mail and still be able to link their two separate email addresses to MailChimp without creating a second contact record for the spouse.

LGL is a great way to have your data in CRM that is user friendly

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How intuitive it is, which makes it easy and more likely that people will put information in. I believe that if people don't know how to get information out, they don't put information in.

Cons: They are addressing the addition of features. It would be helpful to know what features are going to be added and in what expected time frame.

This product is ABSOLUTELY perfect for any organization wanting to track their members.

Feb 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) Very Thorough 2) Automatic Reminders to acknowledge gifts 3) Love the LGL Forms Integration 4) Email templates 5) Love the Dashboard and especially the Membership Summary 6) Gift Summary 7) Ability to produce the year-end tax receipts 8) Flex Importer is awesome 9) Paypal Integration

Cons: Lack of direct QuickBooks integration forces either double entry or introduction of a third party tool, which adds complications, cost and possible errors.

Overall: Ability to communicate with our members efficiently and consistently. Ability to thank our members for donating, ability to be notified upon receipt of paypal donations, ability to create custom forms, allowing us to create custom groups of constituents and custom ability to target messages to them. Ability to send automatic renewal emails to groups of people whose membership is expiring this month and/or next month. Ability to create customized letter and email templates for various types of communication. Ability to schedule tasks and activities with automatic reminders for tasks. I could go on and on! It is a very capable product, very efficient and error-free system.

User friendly product that integrates well with websites and email marketing platforms.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use - intuitive and very easy to teach folks how to use it i"m a non-profit consultant and I have 10 clients using LGL. Love the remote web based access.

Cons: Editing steward info - cumbersome adding/removing team members without loss of data. Mostly I love it there are no cons.

Overall: I can work from anywhere with a client.

Great for small organizations

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: It¿s a great system for small organizations. And certainly not as complex and difficult to use as Salesforce

Pros: It¿s intuitive but best of all their customer service is some of the best I¿ve seen. Their library has a number of different tutorials but if you can¿t find what you want a quick submission of a question is answered within an hour at the most. Each time I¿ve asked a question their answers are very clear and often linked to a very page that I need to answer the issue.

Cons: Not sure if I see any specific issues I could mention. I¿ve been using it for seven months and like any other new system it takes some time to learn.

Little Green Light - the best donor relationship system for our nonprofit

Dec 01, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Little Green Light truly earns 5 stars in all the categories above. One of the reasons we chose the product is because it is so easy to use while having all the functionality we needed. There are products out there that are 'more feature rich' but they have so many features and options that they are not cost effective to use without specialized development staff. The LGL staff has been excellent at customer support - very responsive, very personable and always helpful. The LGL team also was very willing to help with our start up and data imports so we could get up and running quickly.

Cons: It is not free. (smile)

Overall: I have worked as the Development Director for two nonprofits. At one, we used Sage Fundraising 50 and at the other we used Raiser's Edge. I felt Little Green Light had the same ease of use and features that I found in the Sage software but at a much better price for the small nonprofit I now direct (and for whom I also wear the Development hat). At this point we are just building our individual donor base and I find the ability to document our relationships and contacts with constituents very useful. I use the software more to manage, track and grow the relationship than I do for back office fundraising support (gift receipts, pledge reminders, etc.). But, when the gifts start rolling in, I can see that the functionality we will need is there.

Very capable system that I don¿t have wrestle with to make it work!

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This system is considerably like an extension of my own brain in terms of managing contacts and their contributions. It¿s improved my systems immediately and rarely fights me back.

Pros: Dashboards & built-in metrics Easy queries & exports Forms integration & communications tracking Good segmentation tools Customer support & help files

Cons: Hardwired coding that categorizes even earned income as ¿gift¿. There¿s an acceptable workaround, but still, that seems a silly limitation for such a sophisticated product. Pledges are also lumped with gifts, even before they are fulfilled. I can see the logic of this but would like the option to decouple them.

Capterra-loader

Excellent functionality and value. Exceptional customer support.

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So far, has done everything that I've needed it to do. I used a "high-end" donor database for 8 years, and LGL outshines that in ease of data import and managing appeals/segments/mailings/emails. Solid integration with PayPal and MailChimp. LGL Forms is flexible, attractive and well-integrated. Customer support is truly outstanding. I've converted 3 small non-profits to LGL in the last year and highly recommend it.

Cons: Navigation can take a bit of getting used to, as sometimes a new tab opens when you click on an internal link.

Overall: Automating essential donor management functions at a very reasonable cost.

Membership cultivation made easy with Little Green Light

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Little Green Light is a great platform for a growing non-profit.

Pros: Little Green Light (LGL) makes it SO easy to search, edit, and update info on members. I'm able to track and engage with members much easier than I use. Plus importing and exporting content through excel is super easy. The platform is jam-packed with features...everything you could ever need for membership, donor, and volunteer management.

Cons: There's almost too many features! I've gotten use to overlooking things that don't apply to my organization's needs but being able to turn certain things off would be helpful.

Great software!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Has all of the essential features we want and none of the features we don't! It's intuitive and so user-friendly! It is so much easier to use than other products that just have too many things going on.

Cons: Would like to customize the user profile a bit more (instead of only have multiple choice check box options). I think I would like a few different uploading options as well.

This is an amazing fundraising solution, especially for the price.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light is easy to use and quite robust. You can customize forms that go to your website, register people, receive donations and record everything you need all in one solution that is so reasonably priced.

Cons: I really can't complain about little green light. You can export information to csv files easy enough. I do wish it had a more robust reporting tool.

Overall: Little Green Light allowed us to streamline all of our contacts, donors, events, mail lists into one database. We are still learning all of what it can do but it has increased productivity significantly.

Logical functionality, most bang for the buck, superb customer service and ease of reporting

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Logical functionality, most bang for the buck, superb customer service, ease of reporting, simplicity of gift upload, great synchronization with other vendors (Constant Contact and We Pay)

Everyone has been really helpful and profesional

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease of use, and the ability to share information with everyone where ever they are.

The support team are great, I'm not the greatest at these things and both the site and the people are great

Cons: Sometimes I get confused by the printouts, but I usually work it out fairly quickly and the support people are awesome if I struggle!

Wow! Best kept secret! Wish I had known about LGL a LONG time ago!

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used databases for 15 years. I was considered an advanced user of Raiser's Edge. It's the top of the line where databases are concerned. However, unless you really know what you are doing, it can quickly give you inaccurate results. LGL is not only very easy to use, it is SO economical. I kept waiting for the catch. However, I have found that there isn't one. I'm amazed by the functionality and price. What's more, right from the start the customer service has been top notch. I had a time sensitive issue that I HAD to iron out quickly. LGL (Customer Service) hung in there with me until we got it worked out. Super knowledgeable and helpful.

I was paying a lot more for a lot less. If you are a non-profit, I don't see how you could go wrong with Little Green Light.

It has taken me over a year to learn parts of the program. I am not able to use many different web based info sheets. A live tutorial would be more helpful. The program is very hard to use

Dec 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: The product, for the price has served a few of or database needs, but we are a growing ministry and need additional live support (chat/phone) and may have to consider looking elsewhere.

Pros: A place to store and track all of our donors and to have them all in one place. In addition, there are many options to use, I just don't know how to use all the features

Cons: Support is only via email which makes it difficult. It would be helpful to have life help (chat/phone) in order to navigate through the program with ease.

Not for organizations who use direct mail

Sep 07, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: They are very hard-headed about customizing the application.

Pros: The interface is pretty basic which makes it easy to navigate. Data entry is fairy straightforward with their forms.

Cons: They charge too much for data processing, like NCOA. This makes us lose money on each mailing that they don't show in their pricing.

Vendor Response

by Little Green Light on September 20, 2018

Sorry about your frustration. Please feel free to contact support any time with requests for customization. I don't think we've seen any requests from you on this. You can reach us at support@littlegreenlight.com. As for NCOA, that is a service that we offer for a fee of $150. You are of course welcome to use your own NCOA process as well. Most of our customers who do direct mail use a mail house, and mail houses typically include NCOA as part of their process.

Capterra-loader

Easy to use & customize

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexible: Valuable to us is that we can customize the categories and fields. Great knowledge base & videos. Good email support when we've had a specific issue

Cons: Background notes is quirky - right at the bottom of a contact. It's a tiny data entry area so you can't see the full context of what you're entering. This is an area we use a lot. this is different from the specific date & note section which is for brief notes.

Overall: Flexibility and support

Capterra-loader

Little Green Light: the Little Engine that Could and CAN! It's a great fundraising

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's cloud based, everything can be accessed from the main window. It's affordable, has unlimited online donation forms and has many standard reports needed. I also like the comparison of the last three years and the bulk upload features, especially handy for address changes. You can tell that this software is built by a fundraiser.

Cons: I like everything except at times it might be helpful to have phone support, although the email support is really good and fast so it's not been a problem. Occasionally it might be good to talk thing through.

Overall: my clients love it and it's affordable.. and the unlimited online donation forms are terrrific!

First rate, easy to use data base program for nonprofit organizations

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Intuitive for the most part. Loaded with features. I get my job done with ease. Priced fairly

Was able to set this program up for a canine rescue organization in less than a week.

Jan 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The data base is quite extensive so we are able to keep all our departments and information in one place. Just running off reports for what we need. As we are volunteers and all work from home this has been great in making sure all the information is the same. Thank you LGL.

Cons: Would like more flexibility for In Honor of and In Memory of reports. One of our main issues is sending out donation letter and cards.

Amazing difference in every aspect of my work

Nov 30, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: LGL is intuitive and just makes sense

The features make it extremely easy to use and many things that used to take multiple steps in our old system now only take one.

The customer support is second to none. Calls and e-mails are answered or returned often times within minutes. No question is too minor to be answered and then answered again. They often send back screen captures of which button should be clicked making it very easy to do.

The accounting of various appeals, segments, goals and individuals records make it very easy to know information at one glance.

Cons: This system cannot be used to management of a school - sending transcripts, making student IDs etc but this is NOT what the system is designed to do. (I just wish it was)

Overall: I whole heartedly recommend this software and this company. My working life has changed for the better in so many ways since using LGL. I have changed the way I do everything in the database and have real pleased in showing my colleagues how easy things are now. Our efforts have definitely stepped up. I am thankful many times a day for LGL.

Great software for small nonprofit

Apr 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: I recommend this product to anyone looking for a nonprofit donor database software that doesn't break the bank.

Pros: Affordable, easy to use, intuitive. Adding team members was easy and I like that it is cloud-based--we can access from anywhere.

Cons: Reports are hard to generate and we had to designate one staff member to become the expert in generating reports so that we could get high-quality reports on a consistent basis. This software also feels a little outdated.

Easy to use yet does everything and more we need!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: If you have a non profit and need a program to organize data, I wouldn't look else ware. Little Green Light does it all, and makes it easy. I didn't pick it, I am just one employee, but I am happy that my non profit company uses it.

Pros: Navigating the program feels very organic. My company has large amounts of information and date stored on LGL, yet I can find what I need with one or two clicks. Even when I haven't been taught how to access certain information, I have no problem doing so as the navigation is easy- Its how you'd expect/hope it to be. Editing information on donors, agencies etc. is very easy as well. I won't accidently delete or change information, yet can easily and simply update what I need to.

Little Green Light has been a great switch from Raisers Edge

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: LGL is extremely user-friendly and intuitive. Also, the support is really great if you need help they respond pretty fast. Also, they also have consultants that you can work with. I have been using for 9 months and still finding many new features I am excited to use for our organization!

I really like it. It's intuitive and expertly functioning.

Feb 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how complex it is and how many option you have. I feel like I have an excellent oversight of our budget, donors, and donations.

Cons: Sometimes it's too convoluted. I didn't know there was a difference between the LGL and the LGL forms. A basic owner's manual pamphlet would really go a long way.

Perfect solution for our small but growing nonprofit

Feb 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best part about Little Green Light is their five-star customer service. When I can't find what I need in their extensive library of help topics and video tutorials, I just shoot them an email, and most of the time, I hear back the same day with an answer, a solution, or, on occasion, a fix to a bug I uncovered. (I was a software tester in a previous life.)

Cons: It's somewhat minor, but I wish the Forms editor provided a WYSIWYG interface.

Recommendations to other buyers: As a small but growing nonprofit, Every Child Fed needed a donor management tool that would grow with us, but fell within our current budget. The free options were either too complicated to customize for a nonprofit or lacked the functionality to track and report on donor engagement. Little Green Light offered us a cart full of functions at a price we could afford, and it's intuitive enough so that all our employees and volunteers can find the information they need. LGL will help you get your data imported and get up and running fast.

Easy to learn

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I recommend this product, especially for a small non-profit.

Pros: I am a new user of LGL. I'm finding it pretty easy to learn, especially with the helpful videos. Right now I am concentrating on building a good database for our non-profit, which LGL is perfect for. It can obviously do a lot more than I am using now, but the gift tracking and email features are already paying off.

Cons: I would like to figure out a way to track a little more data that isn't in there. For instance, info about volunteers, such as their interests and experience. Also, things specific to our dog rescue's needs. It's not obvious to me yet if that's possible.

If I could give 6 as a review I would

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use customer support

Overall: After many donor management systems and many dollars, LGL is by far the best I have ever used. I would highly recommend giving it a try.

I have used from the most expensive to the least expensive . . . LGL is by far by favorite

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, a detail you get from reports, quick response from Support, ability to allow "viewing access only", ability to email within the program.

Cons: The inability to scroll through (or go to the next) constituent when I am viewing or making changes/corrections.

LGL provides a great CRM for a reasonable price

Nov 13, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL is very fairly priced. We love that it is very intuitive and user-friendly. Also, the addition of LGL forms has made it possible for us to collect data that syncs directly to the database and process donations at the same time. All of it is very seamless and convenient for a good price.

Cons: Occasionally, we find something we would really like to add and track, especially within certain groups of constituents, and there isn't a really good way to add a field for data collection. We have found workarounds, but the ability to capture very organization-specific information (i.e., new fields) would be helpful.

Recommendations to other buyers: I would be interested to know if other products are integrated and available online for a better price. We pay approximately $400 per year for up to 2000 constituents. We looked into other products that would be cloud-based for access from anywhere and found this pricing to be far better than most.

Capterra-loader

I have recommended this for two small nonprofits

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very responsive email help, easy to figure out reports, overall structure complies with most nonprofit needs

Cons: fear price point (very much needed for small nonprofits) will not be maintainable and that LGL will be forced to raise price.

Overall: advancement in data maintenance.

Fantastic donor management software for small shops

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light is perfect for our small organization. It's easy to set up and intuitive to use, from adding new constituents to creating campaigns and appeals to running reports. Support is fast and incredibly helpful, and the price can't be beat.

Cons: My issues with LGL are incredibly small (e.g. would like the ability to send users multiple reminders for a task, and more flexibility in creating LGL Forms). Overall it's a great service.

I use Little Green Light to keep up with my non-profit clients' donations and other income .

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL integrates with Paypal and Constant Contact. It also allows me to pull various reports very quickly.

Cons: LGL doesn't have a bulk edit option to change the gift type. LGL doesn't integrate with Quickbooks (that I know of).

Overall: Integration with Paypal and Constant Contact and the ability to pull reports quickly.

Flexible, cost-effective solution with great customer service

Jul 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a Little Green Light customer for 2 years and it has helped our nonprofit more effectively and efficiently manage data and cultivate relationships with our supporters. One of our key criteria was that our Executive Director--who is way too busy and not super tech savvy--be able to use it with minimal training or time. That has turned out to be true, and makes the rest of our jobs easier too. We especially like the quick, helpful customer service. LGL has even added reasonable features on request, which really makes them stand out compared to other donor databases that won't do it or charge high fees.

Cons: there are just a handful. We knew going in that LGL doesn't support split gifts but planned to, and are a little disappointed that feature hasn't been added yet. Managing households can be a little tricky when it comes to email subscriptions and volunteer hours. And in some places (e.g. shared searches) the interface can be a little clunky.

Overall, we're extremely happy with LGL's ease of use and excellent customer service!

User-friendly, affordable software with great capabilities

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL had everything I needed to turn a behemoth spreadsheet into a functioning, growing database that is easy to manage.

Cons: I'm looking forward to the LGL team continuing to add more capabilities to the software as our fundraising program grows.

Little Green Light got me off to a good start with training & support. I'm new to the game!

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once one gets into it, the flow of data entry is just about intuitive. I have participated in tele-training and find it helpful. I have also asked specific questions through the "help" feature and heard back promptly. I might not use all of the features; but know they are there for me.

Cons: I had a few glitches at first - I mis-entered my previous excel data base (my fault) and needed to do some manual clean up - which actually made me more aware of our constituents.

Overall: Organizing the date better - easier to create mailing labels. Will use it to generate thank you letters and other correspondence. Makes me more efficient.

Best donor management software without the fluff!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is top notch. I've gotten answers within 5 minutes and didn't need any more help. LGL is very intuitive and easy to learn. The importing and mapping was super easy and everything went really well. My organization migrated from Frontstreams' Giftworks to LGL and we liked LGL even more than Giftworks newest platform...plus it's half the price!

Pros: - Easy to use - Great value for everything you get - Great customer service - Powerful reporting - Has a "bulk edit" feature that makes changes so easy and fast - Attractive design

Cons: I don't have any cons so far, I've been using Little Green Light for 2 months now and I love everything about it so far.

Feature-packed fundraising database at a great price

Aug 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Now that I have used LGL for some time, I appreciate features such as the gift acknowledgement process, which automatically generates thank you letters once a gift or pledge is entered. I also like the pledge recording functionality and the automation in building out the pledge schedule, which will assist with getting pledge reminders out.

Overall: Once I learned how to use it properly, it helped me to automate processes in my office.

An Apt Fit for a Non-Profit

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Overall a wonderful program.

Pros: Ease of Access, Being able to setup multiple events, campaigns, etc. with seamless transition. Even though I have worked with other CRM's/Operating systems before I appreciate the startup/upload phase of data to be the smoothest to date.

Cons: I appreciate the ability to add almost unlimited amounts of data about a patron/consituent. It would be better if I could customize some of the titles as they do not completely apply to arts programs. I enjoy being able to filter through most options, would look for more development in mailings and e-mails.

LGL Made My Day!

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use. Directions make sense and are not hard to follow. It feels as though it was designed by someone with a strong understanding of philanthropy and a very good sense of how to design a database that's easy for users to remember how to navigate.

Cons: I guess it would be better if it were free!

Overall: Our public charter school is using LGL. We've had the subscription for a year but have only just begin to maximize our use of its features. Customer support has been so accessible and responsive as we've loaded our lists into the system.

Recommendations to other buyers: I think this is a great database for a smaller development shop.

Little Green Light has revolutionized our donor tracking, making us more efficient and effective.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL is extremely flexible. It can be made to do just about anything related to donor management. The search and reporting functions are extremely helpful, and the built-in metrics are just what we need to get a quick and thorough view of our progress. Also, the flex importer made the transition very easy.

Cons: The interface is dry, and can be complicated. The learning curve is pretty steep at times, and there are many more untapped opportunities to make the most of the platform that we may never get to. Thankfully the guide is helpful.

It has helped us track our donors.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This has helped us track and reach our donors in a more effective manner. The ease of running reports and tracking grant applications and tasks has been very useful as well.

Capterra-loader

Everything is so much easier now that we've moved to LGL

Aug 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use and integrates very easily with other services like Mail Chimp and PayPal.

Cons: There are a few features I wish they had but they keep improving it and adding new features so I'm confident they will be coming.

Overall: I was never really confident that our mailing lists and reports were actually capture the correct people or that they would be repeatable in our former database. With LGL I am totally confident. I can see all of our data easily. It is very easy to use for me, our staff and our board of directors. Now everyone can get in, search for people, add contact reports, etc.

I work with several clients who use LGL, and it couldn't be easier for them. Great product!

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to use, and excellent responsiveness from customer support. People with no fundraising background can easily pick up how to use most of the features, and it does most everything they need it to do.

Cons: It can't do quite all I might wish in terms of standardized reports, but they are great about helping to create new reports as needed.

Overall: Happy clients!

Little Green Light Superb for Our Membership Non-Profit

Nov 30, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: LGL is very reasonably priced, yet robust in its features, The transition from our spreadsheet environment was extraordinarily easy thanks to the help of Nick at LGL. The uptime on the system is near perfect in my experience and the technical and operational support second to none. The system meets all our needs and we have not yet tapped all its capabilities

Cons: None of significance. The learning curve may be a bit steep for some unfamiliar with online systems, but the support is excellent. The reporting function continues to be improved with a litany of options for downloading information

Overall: For small non-profits like the Vermont Italian Club with under 500 constituent entries, LGL is an affordable and intelligent online alternative to databases and spreadsheets. It's priced right and meets our needs better than anticipated.

Excellent product

Nov 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light (LGL) is a powerful and extremely effective organizational tool. By offering an intuitive and user-friendly format for data management and board/staff/volunteer connectivity, LGL preserves that most precious of all resources (especially for those of us in the independent sector): time. Thanks to the LGL platform, In the Arena (ITA) is a better-organized and more productive outfit, with increased time to spend on the all-important programming and outreach.

Cons: There's nothing I don't like about LGL. From day one they've been responsive, inclusive and innovative with respect to the development and deployment of their product.

Recommendations to other buyers: Look at the complete picture: evolution of the product, user interface, tech support. LGL has it all.

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

THE PERFECT SOLUTION FOR OUR GLOBAL ORGANIZATION

Jul 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used several different solutions for donor management systems as a nonprofit leader. So far, Little Green Light is by far my favorite.

Because it is easy to use, the navigation is intuitive, and it is designed to hold a good deal of information without feeling overwhelming-- or requiring clicking through 5 different screens to find what you need to know.

As with any cloud-based system, it is a perfect fit for our international organization with volunteers and staff across the globe to be able to access it easily -- and no additional charges for multiple users (and the ability to limit the access to certain information for different types of users).

For some of our users who are new to web-based software, Little Green Light was difficult to understand and not as intuitive. For most of them, though, the videos and guides helped a lot. When that still didn't work, they were given excellent customer service support from the company.

LGL is intuitive with all of the core features a non-profit needs to excel.

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I am most pleased with (1) the contact report feature as a function of moves management; (2) the ease of use of LGL Forms to accept online gifts; and (3) the number of partner services that integrate with LGL (we use Stripe to process online gifts, for example).

Cons: Not really a criticism, but rather an observation that the LGL interface feels light on graphics. However, this should not deter potential users from evaluating LGL via a free trial.

Little Green Liight

Jul 12, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This product is reasonably priced. This is very important considering our organization is a non-profit.

Cons: Although there are tutorials and help guides, this product is still challenging for those of us who are not very familiar with CRM systems.

Jul 03, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Hospice Foundation of Palm Beach has a membership of approximately 55 and a donor base of 1300+. We hold only one event annually for our fund-raising and we are very fortunate to also receive several grants and bequests throughout the year. Prior to my coming to the organization, we were tracking donors and donations using a different system. While it was very good contact management software, it's not at all adequate to track donations. Having come from a very large non-profit, using a very expensive software system, I can truthfully say that Little Green Light provides most of the functionality, a lot less of the complexity and a very reasonable price for an organization our size. The variety of reporting that is available allows for easy clean up after importing, if needed. And support ROCKS! They are always responsive and very helpful. I love, love, love Little Green Light!

Very enjoyable - system is robust but also easy to learn & use

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's intuitive-ness - this is important because we have been able to onboard staff and use the system very quickly. Little time was wasted, which we really appreciated.

Cons: I wish that we had a way to view documents/pdfs within the system without having to download them first. I also wish we had an application for mobile devices

Overall: Being able to manage our donor relations more effectively has been tremendously helpful. We're very happy with LGL so far.

Capterra-loader

Little Green Light has been the glass slipper for our organization after a three year search for CRM

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL is extremely intuitive. As the only full time staffer at my nonprofit, it has been such a help to just pick up and start running with this CRM. I have a limited amount of time as is, so not spending hours and hours learning a software because of LGL's practical functionality has been such a gift.

Cons: Still having some trouble integrating the forms into the system, but working through that at present!

Incredibly user friendly.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Switching over to Little Green Light and utilizing their integrated payment forms, has automated 90% of our processes.

Cons: The LGL forms are not coded to auto-populate when using a credit card reader. We would like to be able to use our LGL payment forms while at events --- have the form pulled up on a tablet and use a credit card reader for efficiency.

Overall: Increased efficiency, automation, and innovation for our non-profit organization.

Little Green Light is very user-friendly, caters to non-profits both with features and value

Aug 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Highly-recommend for smaller organizations that are looking to grow their donor and volunteer database and develop an efficient tracking system.

Pros: The opportunity to distinguish between Donors and Volunteers and to track their giving history has been the most useful for us!

Cons: I am disappointed that LGL does not sync with Emma E-mail Marketing system yet. They are local to our organization and we would love to see them implemented into LGL.

Versatile tool for a low price

Sep 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy using Little Green Light. It doesn't have all the functionality of other products, but it's very inexpensive, and if you are a smaller non-profit, this is a perfect database to use for your needs. It is very intuitive and easy to learn.

Cons: It doesn't have the full functionality of other, more robust, products.

Recommendations to other buyers: Make sure that this software will fulfill your organization's needs - if you have a smaller constituent base, and/or are a small nonprofit, then this will be perfect for you!

Exactly what we need

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are a small urban senior service provider with a single location and relatively small donor base so the larger, costlier solutions just didn't seem to be warranted. LGL offered everything we needed at a very fair price, with the assurance that the product would be supported over time. Super easy to start and upload our existing data - we were up and running with a single staffperson's light effort over a couple of days. Useful, nimble reporting functions, easily customized communication documents, and gentle reminders to complete tasks that were helpful for a newbie. A really great solution for us!

Pros: Generous free trial period, helpful initial startup pointers, intuitive and easy to set up and use, fast and robust reporting, secure cloud hosting, great value

Cons: We haven't yet been able to work through an ideal donor categorization system yet but I feel sure that it's doable

Great tools and support for a smaller non-profit that is solely volunteer run

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is extremely user friendly and easy to understand. Although we were newbies to donor software, we were able to implement LGL with ease and it has made our organization so much better! Also, when help was needed, it was there faster than we expected. Super service all the time.

Overall: This software gave us a much better handle on our donor communication and donation tracking.

Good workhorse for a small nonprofit

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We moved from Excel to this and used the coupon through TechSoup and are very happy

Pros: Easy to get your data into and up and running because it's easy to learn. That it comes with the opportunity to use Mail Chimp and Stripe and have the data automatically roll into LGL was key

Cons: I wish it had better direct mail specific reporting (% of return, % return by category of donor etc)

The Gold Standard

Jul 13, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, no learning curve. Up and running within an hour.

Affordable: from $39/mo for 2,500 records or less to $109/mo for up to 100,000 records.

SERVICE! Platinum level customer support: Calls are answered within three rings nearly every time. The few times I¿ve left messages, my call was returned within the hour.

Nimble, intuitive, user-friendly.

Up to the moment status on outstanding pledges, unlinked pledges and gifts, fund totals, etc.

Online tutorials are easy to follow.

Easy to automate tasks like acknowledgements.

Transition was quick, about 2 weeks, and was seamless.

One month FREE trial: Try before you buy, learn quickly on your own time, low pressure.

Small, family-owned shop where principals have a background in fundraising and databases.

We love LGL!

Jul 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Martinez Foundation is a small nonprofit. We have been using LGL for one year now and really love it. It is reasonably priced which was absoluely critical for us as a nonprofit with limited resources. The way it is set up is so intuitive, that we were up and running immediately.

We are still learning all of the many ways to use this service. We would like a few more ways to define and capture our constituents, but for the most part, we believe it is our lack on knowing how to use the database rather than actual deficiencies. I tried to give LGL 5 starts in each of the 3 categories, but this form isn't accepting my rating.

Vendor Response

by Little Green Light on July 12, 2013

The reviewer says she wanted to give us 5 stars in each category (see her final sentence). Can you get those in there? tx, Hunter.

I can't say enough great things about LGL!

Jul 29, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted LGL since the first moment I took a look at it but our Business Manager at the time wanted to learn how to design a program in FileMaker so we went with that. It was the worst system I have ever used. When she left I immediately requested our Board to approve the use of LGL. I showed them all the great things that the system could do, how easy it was to navigate. It didn't take much persuading before they were on board.

Everytime I have needed assistance, they are right there to walk me through it or take the data that I have and download it into the system for me. I never feel lost or confused at any time.

I highly recommend LGL to anyone looking for an easy to use database with excellent customer service.