Who Uses This Software?

Small and mid-size nonprofits who seek to track all kinds of information about constituents: contact information, donation history, contact reports, event attendance, volunteer hours, and much more.


Average Ratings

138 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Little Green Light
  • www.littlegreenlight.com
  • Founded 2007
  • United States

About Little Green Light

Little Green Light is a complete fundraising and donor management system designed to give nonprofits the confidence and ability to succeed. Affordably priced, Little Green Light delivers power & flexibility to grow with the changing needs of nonprofits everywhere. Join our growing community of satisfied users.


Little Green Light Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Little Green Light Reviews Recently Reviewed!


I am very happy with Little Green Light software.

Feb 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pretty easy to use, intuitive, lots of features, great customer support! Supports bulk data imports from Excel, as well as individual record editing.

Easy to use and great value

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The program is very intuitive. Navigation is easy because there is more than one way to get around. I've used some very expensive programs that didn't do any more than LGL and were much more difficult to use. I work alone so the functionality is vital.

Cons: I know the program will do more than I am doing with it, so it's frustrating to know that there are things I could be doing.

I really like it. It's intuitive and expertly functioning.

Feb 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how complex it is and how many option you have. I feel like I have an excellent oversight of our budget, donors, and donations.

Cons: Sometimes it's too convoluted. I didn't know there was a difference between the LGL and the LGL forms. A basic owner's manual pamphlet would really go a long way.

Huge improvement over last software we used.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to collect info on each constituent and then to sort accordingly. Sending mass emails is extremely easy and effective.

Cons: Inability to attach photos to emails. Sometimes it is difficult to get the help that is needed. The help section is usually fine, but there are times when I need to speak to an actual human.

Overall: Gathering and having access to each constituent is a breeze. We are also able to track our donors much easier than with our previous software.

Good workhorse for a small nonprofit

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We moved from Excel to this and used the coupon through TechSoup and are very happy

Pros: Easy to get your data into and up and running because it's easy to learn. That it comes with the opportunity to use Mail Chimp and Stripe and have the data automatically roll into LGL was key

Cons: I wish it had better direct mail specific reporting (% of return, % return by category of donor etc)

Easy to learn

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I recommend this product, especially for a small non-profit.

Pros: I am a new user of LGL. I'm finding it pretty easy to learn, especially with the helpful videos. Right now I am concentrating on building a good database for our non-profit, which LGL is perfect for. It can obviously do a lot more than I am using now, but the gift tracking and email features are already paying off.

Cons: I would like to figure out a way to track a little more data that isn't in there. For instance, info about volunteers, such as their interests and experience. Also, things specific to our dog rescue's needs. It's not obvious to me yet if that's possible.

Incredibly user friendly.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Switching over to Little Green Light and utilizing their integrated payment forms, has automated 90% of our processes.

Cons: The LGL forms are not coded to auto-populate when using a credit card reader. We would like to be able to use our LGL payment forms while at events --- have the form pulled up on a tablet and use a credit card reader for efficiency.

Overall: Increased efficiency, automation, and innovation for our non-profit organization.

Capterra-loader

I highly recommend Little Green Light as a simple data management solution. Very pleased.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Because of our organizational structure, ease of use is critical. We rely heavily on our dedicated volunteers to assist with administrative tasks. With Little Green Light, our volunteers are able to complete their donor management tasks simply and accurately with little oversight. We are also very satisfied with the donor acknowledgement features. We can produce professional looking acknowledgements simply and in a timely manner. The process of creating year end acknowledgments is the best of any software program I have used. We also use the report generation and data extraction features. It is simple and straightforward. We went from Excel spreadsheets to Little Green Light and couldn't be more pleased. We highly recommend Little Green Light.

Cons: It would be great if there was a mobile app for those times when I'm on the go and need data. Other than that, no complaints.

Overall this is a great product for the money.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's clearly laid out and easy to navigate once you've worked with it and discovered it's features. When the customer service support team responds by email, the explanations address the concern.

Cons: What I don't like is that for someone who has no real donor database experience or has always relied on an assistant, I would have preferred to attend an overview in person training session where questions could be asked in real time. The instructional videos make assumptions about levels of understanding that the viewer may not have using terms that are data base specific. Further, you can access the customer support team to answer questions but it takes between 3 and 4 hours to hear back and usually their answer calls for an easy follow up question which again takes another several hours before getting the response. The menu for the instructional videos content is not clear for those unfamiliar with database operations leading to wasted time searching for the correct term and then to the correct video segment for answers.

Overall: A solid system to work with, ease in doing and tracking mailings and generating reports

Capterra-loader

Easy to use & customize

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexible: Valuable to us is that we can customize the categories and fields. Great knowledge base & videos. Good email support when we've had a specific issue

Cons: Background notes is quirky - right at the bottom of a contact. It's a tiny data entry area so you can't see the full context of what you're entering. This is an area we use a lot. this is different from the specific date & note section which is for brief notes.

Overall: Flexibility and support

Very capable system that I don¿t have wrestle with to make it work!

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This system is considerably like an extension of my own brain in terms of managing contacts and their contributions. It¿s improved my systems immediately and rarely fights me back.

Pros: Dashboards & built-in metrics Easy queries & exports Forms integration & communications tracking Good segmentation tools Customer support & help files

Cons: Hardwired coding that categorizes even earned income as ¿gift¿. There¿s an acceptable workaround, but still, that seems a silly limitation for such a sophisticated product. Pledges are also lumped with gifts, even before they are fulfilled. I can see the logic of this but would like the option to decouple them.

Exactly what we need

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are a small urban senior service provider with a single location and relatively small donor base so the larger, costlier solutions just didn't seem to be warranted. LGL offered everything we needed at a very fair price, with the assurance that the product would be supported over time. Super easy to start and upload our existing data - we were up and running with a single staffperson's light effort over a couple of days. Useful, nimble reporting functions, easily customized communication documents, and gentle reminders to complete tasks that were helpful for a newbie. A really great solution for us!

Pros: Generous free trial period, helpful initial startup pointers, intuitive and easy to set up and use, fast and robust reporting, secure cloud hosting, great value

Cons: We haven't yet been able to work through an ideal donor categorization system yet but I feel sure that it's doable

Easy to use yet does everything and more we need!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: If you have a non profit and need a program to organize data, I wouldn't look else ware. Little Green Light does it all, and makes it easy. I didn't pick it, I am just one employee, but I am happy that my non profit company uses it.

Pros: Navigating the program feels very organic. My company has large amounts of information and date stored on LGL, yet I can find what I need with one or two clicks. Even when I haven't been taught how to access certain information, I have no problem doing so as the navigation is easy- Its how you'd expect/hope it to be. Editing information on donors, agencies etc. is very easy as well. I won't accidently delete or change information, yet can easily and simply update what I need to.

Was able to set this program up for a canine rescue organization in less than a week.

Jan 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The data base is quite extensive so we are able to keep all our departments and information in one place. Just running off reports for what we need. As we are volunteers and all work from home this has been great in making sure all the information is the same. Thank you LGL.

Cons: Would like more flexibility for In Honor of and In Memory of reports. One of our main issues is sending out donation letter and cards.

Capterra-loader

Little Green Light: the Little Engine that Could and CAN! It's a great fundraising

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's cloud based, everything can be accessed from the main window. It's affordable, has unlimited online donation forms and has many standard reports needed. I also like the comparison of the last three years and the bulk upload features, especially handy for address changes. You can tell that this software is built by a fundraiser.

Cons: I like everything except at times it might be helpful to have phone support, although the email support is really good and fast so it's not been a problem. Occasionally it might be good to talk thing through.

Overall: my clients love it and it's affordable.. and the unlimited online donation forms are terrrific!

Not only the best value for price but the best value period!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So many features allow you to get and find exactly what you want. The ability to customize to get exactly what you need it wonderful.

Overall: We were finally able to get a handle on donors, acknowledgements, events, and appeals.

Great software!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Has all of the essential features we want and none of the features we don't! It's intuitive and so user-friendly! It is so much easier to use than other products that just have too many things going on.

Cons: Would like to customize the user profile a bit more (instead of only have multiple choice check box options). I think I would like a few different uploading options as well.

Capterra-loader

Little Green Light brought our growing, volunteer-run nonprofit into the 21st century.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Powerful and versatile, Little Green Light has all the features I was accustomed to from software at other nonprofits I've worked at ¿ including eTapestry and Bloomerang ¿ but at a fraction of the cost. The interface is highly intuitive, and LGL has shown a real commitment to continual improvement over time. I truly enjoyed the data migration process from our old system to LGL ¿ in part because we worked one-on-one with a Little Green Light consultant (Carrie Grote) who treated us as if we were her only client.

If you're a startup nonprofit wondering whether or not to take the leap into state-of-the-art donor management, I strongly recommend Little Green Light. It may easily be the only software you'll ever need to track and nourish donor relationships.

Cons: There are some minor tweaks that might improve Little Green Light. For example, when a donor wishes for a gift to be anonymous, there's a checkbox you need to hunt for. But honestly, the folks at LGL are way ahead of me when it comes to finding and fixing flaws. I bet the next LGL upgrade will be light years better than anything I can even imagine.

Overall: Being cloud-based, Little Green Light allows several board members to access, add, and alter donor information. This turns our database into a collaborative crowd-sourced information bank we can all use wherever we may be ¿ even on our mobile phones. The sort and search features in the reporting system are as powerful as any I've seen in far more expensive software.

We moved to Little Green Light from a Filemaker Pro database maintained by a single board member. She is still our key administrator, but now she feels appreciated and supported instead of isolated. The improvement in morale alone is worth the price of admission!

User-friendly, affordable software with great capabilities

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL had everything I needed to turn a behemoth spreadsheet into a functioning, growing database that is easy to manage.

Cons: I'm looking forward to the LGL team continuing to add more capabilities to the software as our fundraising program grows.

Capterra-loader

Little Green Light is great. The product is top notch and the service doesn't stop there.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL is as flexible and intuitive as you would want for a constituency management system. It's well designed and well supported by a team that believes in the product and in the work of its clients. It is flexible enough to be adapted to multiple types of constituencies and needs, like fund-raising for non-profit groups, contact management for communication, and volunteer groups with Community projects. There's a work-flow management aspect to the design so you can assign tasks and track those, remind people of commitments, and assess the return on that work.

Overall: Haven't figured out how to tailor the acknowledgement process for contributors who annually commit to make monthly contributions, but that's a fairly arcane need. It's a great product and perhaps more widely applicable than they realize.

Everyone has been really helpful and profesional

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease of use, and the ability to share information with everyone where ever they are.
The support team are great, I'm not the greatest at these things and both the site and the people are great

Cons: Sometimes I get confused by the printouts, but I usually work it out fairly quickly and the support people are awesome if I struggle!

Great tools and support for a smaller non-profit that is solely volunteer run

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is extremely user friendly and easy to understand. Although we were newbies to donor software, we were able to implement LGL with ease and it has made our organization so much better! Also, when help was needed, it was there faster than we expected. Super service all the time.

Overall: This software gave us a much better handle on our donor communication and donation tracking.

LGL is a fully functional, easy to use database with excellent customer support

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL provides the functionality of an expensive fundraising software/CRM at a fraction of the price. It does everything a small non-profit needs with significant room for growth. The customer service is helpful and quick.

Cons: Creating forms can be very time consuming (you can replicate some parts of old forms, but you can't replicate a form in it's entirety, which makes similar but different forms take longer to build).

LGL is intuitive with all of the core features a non-profit needs to excel.

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I am most pleased with (1) the contact report feature as a function of moves management; (2) the ease of use of LGL Forms to accept online gifts; and (3) the number of partner services that integrate with LGL (we use Stripe to process online gifts, for example).

Cons: Not really a criticism, but rather an observation that the LGL interface feels light on graphics. However, this should not deter potential users from evaluating LGL via a free trial.

Definitely the best bang for your buck. Lots of functionality and great customer support.

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light interface is straightforward and intuitive. It is a basic database, but really has everything you need for most small fundraising shops. The on-line forms and payment integration as well as integration with Constant Contact or MailChimp are a big plus. While it may not have the fancy dashboard with graphs, it really has all the basics you need for an incredible price. The big selling points for us were 1) the fact that LGL does not jump price significantly when you cross a 2000 or 5000 contact threshold, and 2) customer service and tech help is included in the very reasonable price. While they do not have phone support or big trainings, the on-line support has been great with a very quick response time.

Cons: I would like for there to be more pre-formatted standard fundraising impact reports available. I also have had some challenges integrating with MailChimp and Constant Contact. But granted, I am new to the software and have not fully versed myself in these features.

Overall: Little Green Light really allows us to bring all our fundraising documentation and communication within one system, manage communications with donors, volunteers and other constituents, and share information with staff and other team members.

Great and easy

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Works seemlessly. Easy to find names and info when we look them up. Common sense to find info.

Cons: For things we don't use regularly it is hard to find how to use them.

I work with several clients who use LGL, and it couldn't be easier for them. Great product!

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to use, and excellent responsiveness from customer support. People with no fundraising background can easily pick up how to use most of the features, and it does most everything they need it to do.

Cons: It can't do quite all I might wish in terms of standardized reports, but they are great about helping to create new reports as needed.

Overall: Happy clients!

It has helped us track our donors.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This has helped us track and reach our donors in a more effective manner. The ease of running reports and tracking grant applications and tasks has been very useful as well.

I reached out to get help with running a report and LGL tech support was right there.

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it has many capabilities in managing contacts and running reports. It is easy to navigate and the help feature is amazing

Cons: I am challenged with setting up templates -- this feature is not easily understood by me, although there are videos and knowledge-based help screens available to answer questions and navigate the system to find specific answers. The webinar feature is a great place to find answers to basic questions.

Overall: reporting for donors and volunteers, mailing templates and acknowledgement letters

Excellent

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how user friendly it is, and any questions I have customer support gets back in a very timely fashion!

Cons: I wish that you could not go on a different page to use LGL forms. I also wish there were more layout choices to choose from on the main page.

Overall: Organized way of keeping our donors, events, fundraisers in order throughout the year!

Capterra-loader

I have recommended this for two small nonprofits

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very responsive email help, easy to figure out reports, overall structure complies with most nonprofit needs

Cons: fear price point (very much needed for small nonprofits) will not be maintainable and that LGL will be forced to raise price.

Overall: advancement in data maintenance.

Capterra-loader

Excellent functionality and value. Exceptional customer support.

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So far, has done everything that I've needed it to do. I used a "high-end" donor database for 8 years, and LGL outshines that in ease of data import and managing appeals/segments/mailings/emails. Solid integration with PayPal and MailChimp. LGL Forms is flexible, attractive and well-integrated. Customer support is truly outstanding. I've converted 3 small non-profits to LGL in the last year and highly recommend it.

Cons: Navigation can take a bit of getting used to, as sometimes a new tab opens when you click on an internal link.

Overall: Automating essential donor management functions at a very reasonable cost.

We find LGL easy to learn, intuitive and intelligently designed.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like best how easy LGL is to use and understand, along with how flexible it is. Our organization had been preparing to migrate our data and begin using LGL for many weeks prior, when Hurricane Harvey hit on August 25th and our organization mounted a huge response, along with a huge fundraising campaign, in the midst of the chaos of a natural disaster. We had expected to completely transfer over to LGL at the end of September. In the first 10 days after the hurricane landed, we had donations pouring in, and our previous donor management system was just not handling the work. It was actually getting in the way of fundraising. So in the middle of a chaotic natural disaster response, during our busiest fundraising days ever in our history, we decided to make the jump early, without having really trained our staff nor fully learned the system. The transfer was nearly seamless. The system was so easy and intuitive to learn and use that we changed over to it without a hitch, and it has been smooth sailing every since. We love everything about it -- the ease of recording data, the power and ease of reporting, the responsive help line -- everything. We would--and have--recommended this software to other nonprofits without reservation. We have only used LGL now for a little over 3 months, and have not yet fully explored its performance in tracking data for major gifts stewardship and corporate sponsorships longer term, but so far we couldn't ask for a better system.

Cons: The dashboard/home page is jam-packed and not visually appealing -- and yet it does give a nice snapshot of lots of data.

Overall: Inexpensive, easy to learn and use; great reporting function

It has taken me over a year to learn parts of the program. I am not able to use many different web based info sheets. A live tutorial would be more helpful. The program is very hard to use

Dec 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: The product, for the price has served a few of or database needs, but we are a growing ministry and need additional live support (chat/phone) and may have to consider looking elsewhere.

Pros: A place to store and track all of our donors and to have them all in one place. In addition, there are many options to use, I just don't know how to use all the features

Cons: Support is only via email which makes it difficult. It would be helpful to have life help (chat/phone) in order to navigate through the program with ease.

We¿re still transferring our data into LGL, but have been very happy with our LGL experience so far.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have found it a really intuitive platform with a lot of opportunities for customization. Their customer support is excellent and very responsive. New features and updates are being added on a regular basis. LGL Forms is also very functional and easy to use.

Cons: We wish Sendgrid could be used as a Third-Party integration for Email Marketing- only MailChimp and Constant Contact is supported right now.

Great start using LGL but cost is a barrier for our tiny Canadian nonprofit

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Thanks to the LGL support team for helping us get set up!

Pros: Fundraising-oriented Donor profiles are easy to find Downloadable reports are very useful and quick to generate

Cons: Cost of the product is beyond our budget Uploading data from our CSV files does take a few extra steps

Relatively easy to use with lots of functionality

Nov 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL offers realistic pricing and the way the tiers are set up works very well for our small organization.

Cons: It is much easier to run reports and submit the level of granular data than what we were using but it is still complex.

Very enjoyable - system is robust but also easy to learn & use

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's intuitive-ness - this is important because we have been able to onboard staff and use the system very quickly. Little time was wasted, which we really appreciated.

Cons: I wish that we had a way to view documents/pdfs within the system without having to download them first. I also wish we had an application for mobile devices

Overall: Being able to manage our donor relations more effectively has been tremendously helpful. We're very happy with LGL so far.

Happy to upgrade to LGL from outdated databases that have only half the functionality as LGL

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and fast efficient generated thank you letters within the software. I do not know of any other downside to the software as we are very happy.

Cons: We wish we could use the software to track our programs and client information as well as donor database.

Robust software, easy to use and reasonably priced.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: All data can be searched/filtered without having to write a report or query, it can all be done on your screen. Then using the desired search results a report built providing additional data and details for the data set.

Cons: There isn't a capability of recording a gift that is split between desired donor designations. This creates a problem when assigning stewards and receipting.

Best CRM I've used

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've worked with and tried about 10 CRMs at this point and Little Green Light is by far the best, especially for the price. Super impressed by the Flex Importer data importer.. extremely easy to use and imported all of the different data objects (exported from a different CRM) just perfectly. LGL Forms is great - easy to set up donation and event forms and connect form fields to specific database/CRM fields, and fantastic that LGL has a validation step for any data coming in from the web forms so that incoming data can be checked before entering the database. With come CRMs priced at $200/mo or more, LGL is a bargain. I came to LGL from a very bad Salesforce experience (THE worst and most difficult CRM I have ever used) and LGL was the perfect antidote. I have set up LGL for 2 non-profit clients and will highly recommend to any future clients.

Cons: LGL Forms could be a little better integrated in the main LGL interface. I was able to figure it out pretty easily but the interface/look & feel difference may confuse some users.

Little Green Light has revolutionized our donor tracking, making us more efficient and effective.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LGL is extremely flexible. It can be made to do just about anything related to donor management. The search and reporting functions are extremely helpful, and the built-in metrics are just what we need to get a quick and thorough view of our progress. Also, the flex importer made the transition very easy.

Cons: The interface is dry, and can be complicated. The learning curve is pretty steep at times, and there are many more untapped opportunities to make the most of the platform that we may never get to. Thankfully the guide is helpful.

This is an amazing fundraising solution, especially for the price.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light is easy to use and quite robust. You can customize forms that go to your website, register people, receive donations and record everything you need all in one solution that is so reasonably priced.

Cons: I really can't complain about little green light. You can export information to csv files easy enough. I do wish it had a more robust reporting tool.

Overall: Little Green Light allowed us to streamline all of our contacts, donors, events, mail lists into one database. We are still learning all of what it can do but it has increased productivity significantly.

Functional and easy to utilize!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our Foundation likes mostly that this software provides an easy report and review of our constituents. We are able to communicate and track donations in various ways. Through giving campaigns, appeal year, or constituent searches we are able to manage a database of close to 5,000 donors at a minimal cost. Other systems were triple the price.

Cons: The only difficulty we were faced with in this system was during our database import. Import configuration did take some time doing this on our own. It may be beneficial to have someone organize your database for you than to map your fields on your own.

Overall: The benefit of being able to easily access our constituents from one database. As well as the ability to pull reports.

Little Green Light got me off to a good start with training & support. I'm new to the game!

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once one gets into it, the flow of data entry is just about intuitive. I have participated in tele-training and find it helpful. I have also asked specific questions through the "help" feature and heard back promptly. I might not use all of the features; but know they are there for me.

Cons: I had a few glitches at first - I mis-entered my previous excel data base (my fault) and needed to do some manual clean up - which actually made me more aware of our constituents.

Overall: Organizing the date better - easier to create mailing labels. Will use it to generate thank you letters and other correspondence. Makes me more efficient.

It is the first database I learn how to use and it is quite intuitive. Great customer support.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I don't think I am using it at its full potential. Right now I am really enjoying the capability of gathering information through variuous forms. Maybe the exporting and reporting part will be more challenging once I get there.

Cons: I am not sure yet. I am in the process of setting up forms and inputing consituents. I am sure that many questions will arise once I have to report on the information I am compiling.

Overall: As I have mentioned, I do not have any comparison product. This is my first time with databases so to me it is quite useful.

Capterra-loader

Best donor database I've used

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL is really user-friendly, without much need for training. I can pull any report I want, create a segmented appeal and make it into a mailing, and do anything else I need. I don't enter the donations for my nonprofit but I believe it's quite easy, based on what my colleague says. LGL Forms are super useful and pretty easy to set up. Whenever I've had a problem, their customer support has been very responsive and helpful. It seems like they genuinely care about my needs.

LGL is invaluable to our small organization. As the sole staff person, it keeps me on track.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user-friendly, and the support is excellent. I was able to transfer all our Excel spreadsheet records into LGL by myself, and I was up and running. I haven't had any significant problems and always feel like I can find the information I need.

Cons: Sometimes there are some glitches in the spacing of MS Word templates, which is frustrating and apparently unfixable, but that is it.

Overall: Better organization. Nothing falling through the cracks. Better ability to track fundraising progress over time and contact with constituents.

We are a small non-profit & LGL has been excellent for our needs. Great functionality.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service is TOP NOTCH. They are also always improving & seem to appreciate feedback on expanding functionality for users. Even if they never improved anything else, I would be very happy with using this product. I have been using databases for decades and this is the best I've used so far.

Cons: A few minor items missing from functionality that I personally consider necessary; for instance: marking a communication tag of "Do not email" doesn't prevent someone from emailing that individual. Some query/search parameters could use a little work.

Overall: Too many to list! Ease of use, particularly for my Executive Director. Customization abilities are fantastic.

Excellent product, exceptional features, outstanding value

Sep 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is sophisticated and, yet, easy to use. Support staff is responsive and helpful. It has all the features we want and is able to give us the data and information we need without writing SQL statements, like some other top-name products require. In fact, the dashboard gives us our membership numbers without even having to run a query. Excellent value. I love the comparatively low cost to other similar products. I love Little Green Light so much, I have implemented it in three organizations I'm associated with.

Cons: Linking forms to the Little Green Light database can be complicated. Occasionally, I'd like to talk with a support person to strategize a solution, rather that just communicating by email.

Overall: I have used a lot of database and donor management products and Little Green Light is the simplest to set up and use of any of them, especially for unsophisticated database users. It still requires a knowledgeable person to lead the implementation, import data, design complicated forms, set up syncing between forms and the database, and train other staff, but staff can easily grow comfortable with using LGL for all their daily data needs. LGL has a clean interface, is responsive, and flexible. Although there are a few things I'd like to work a little easier, especially setting up links between forms and the database, all-in-all, I highly recommend this product. Non-profit database systems don't come any easier, especially with all the features LGL offers.

I use Little Green Light to keep up with my non-profit clients' donations and other income .

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL integrates with Paypal and Constant Contact. It also allows me to pull various reports very quickly.

Cons: LGL doesn't have a bulk edit option to change the gift type. LGL doesn't integrate with Quickbooks (that I know of).

Overall: Integration with Paypal and Constant Contact and the ability to pull reports quickly.

I have used from the most expensive to the least expensive . . . LGL is by far by favorite

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, a detail you get from reports, quick response from Support, ability to allow "viewing access only", ability to email within the program.

Cons: The inability to scroll through (or go to the next) constituent when I am viewing or making changes/corrections.

Our rural library needed database we could afford and volunteers could use to raise annual funds.

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive, cost effective, strong customer support. The help function is comprehensive and usually does not require additional outreach to LGL Staff. Easy to customize even for someone who does not use it on a daily basis.

Cons: Doesn't play well with Apple computers and the drafting documents in the app itself is a bit clunky. It can be done, however. Labels to my Mac have formatting problems. Since I am a volunteer, I use the app at home and am stuck with the work arounds.

Vendor Response

by Little Green Light on December 06, 2017

We're following up with this customer about the issue. It's not Apple related, but sounds like an issue with how mailmerge files are handled. Mailmerge files can come as either Word documents or as PDFs, both of which work on Apple computers just fine. The most common issue is using a Word template with special characters (such as Word's merge fields) as opposed to a straight .docx file when uploading a Word template into LGL.

User friendly product that integrates well with websites and email marketing platforms.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use - intuitive and very easy to teach folks how to use it i"m a non-profit consultant and I have 10 clients using LGL. Love the remote web based access.

Cons: Editing steward info - cumbersome adding/removing team members without loss of data. Mostly I love it there are no cons.

Overall: I can work from anywhere with a client.

LGL is a great way to have your data in CRM that is user friendly

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How intuitive it is, which makes it easy and more likely that people will put information in. I believe that if people don't know how to get information out, they don't put information in.

Cons: They are addressing the addition of features. It would be helpful to know what features are going to be added and in what expected time frame.

We enjoyed LGL for five years, we are a new school and LGL is our first fund raising tool.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very useful for needs of our small school and price is affordable and therefore of high value. Customer service is 100% automatic and personal, awesome. It has been a wonderful tool to track donors and as a database for mailing lists, events, etc. Now that our school is expanding, LGL is becoming more and more useful. Honestly, looking at other tools out there in the market, I am sure we made the right choice.

Trial version review

Sep 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Affordable cost priced right for smaller start-up organization's and has all of the needed "bells and whistles."

Cons: Not as intuitive as some other donor software packages. Ease of immediate use is a big deal for many of my clients.

First rate, easy to use data base program for nonprofit organizations

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Intuitive for the most part. Loaded with features. I get my job done with ease. Priced fairly

Logical functionality, most bang for the buck, superb customer service and ease of reporting

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Logical functionality, most bang for the buck, superb customer service, ease of reporting, simplicity of gift upload, great synchronization with other vendors (Constant Contact and We Pay)

Feature-packed fundraising database at a great price

Aug 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Now that I have used LGL for some time, I appreciate features such as the gift acknowledgement process, which automatically generates thank you letters once a gift or pledge is entered. I also like the pledge recording functionality and the automation in building out the pledge schedule, which will assist with getting pledge reminders out.

Overall: Once I learned how to use it properly, it helped me to automate processes in my office.

Membership cultivation made easy with Little Green Light

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Little Green Light is a great platform for a growing non-profit.

Pros: Little Green Light (LGL) makes it SO easy to search, edit, and update info on members. I'm able to track and engage with members much easier than I use. Plus importing and exporting content through excel is super easy. The platform is jam-packed with features...everything you could ever need for membership, donor, and volunteer management.

Cons: There's almost too many features! I've gotten use to overlooking things that don't apply to my organization's needs but being able to turn certain things off would be helpful.

Best donor management software without the fluff!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is top notch. I've gotten answers within 5 minutes and didn't need any more help. LGL is very intuitive and easy to learn. The importing and mapping was super easy and everything went really well. My organization migrated from Frontstreams' Giftworks to LGL and we liked LGL even more than Giftworks newest platform...plus it's half the price!

Pros: - Easy to use - Great value for everything you get - Great customer service - Powerful reporting - Has a "bulk edit" feature that makes changes so easy and fast - Attractive design

Cons: I don't have any cons so far, I've been using Little Green Light for 2 months now and I love everything about it so far.

Great software for donor management and so much more

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I LOVE Little Green Light and would highly recommend it to any non-profit organization. I have already referred another organization who is using it

Pros: The ability to customize and add fields; tech support can add more complex fields that you need Multiple users can access it Easy to generate customized acknowledgements and mailings Great to have all our data in our place Can attach documents and keep track of contact with constituents Tech support is amazing! I've gotten answers on a Sunday morning 10 minutes after I asked the question I research other options and all others were too complicated, cost a lot more, and didn't offer a 30-day free trial First year subscription through Techsoup makes it even more affordable for small organizations

Cons: I would like more intuitive handling of ticket sales for concerts, but that is all. I can't think of anything else.

Love Little Green Light

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've brought LGL to two independent schools in my capacity as an Advancement Director and it's made a world of difference in both places. Customer service is fantastic -- I've received quick feedback even on holidays. The team has also added new options at our request when needed (e.g. adding an employment title field for spouses). Can't say enough good things about it.

Pros: Easy to use and to quickly find the data you need, responsive customer service, always improving as customer needs change and grow.

Cons: There are no "cons" that I can think of. My experience at two schools with LGL has always been positive, which isn't something I can say about other donor databases I used.

Unbelievably powerful online database at an affordable price!

Jun 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robust capability for managing basic member data and donation records, powerful search function, convenient generating of acknowledgment letters and emails, web-based forms, and terrific tech support.

Cons: The member records are so robust and complex, sometimes it can be a bit challenging to navigate the various levels and options.

Overall: After years of keeping our member/donor database in an Excel spreadsheet that was passed along from volunteer to volunteer, we wanted to find an online database that would maintain contact/donor info while allowing multiple users and also being affordable. Little Green Light has exceeded our expectations. We were able to sign up for a 1-year trial for the cost of one month, through a special offer from TechSoup. It has been a fantastic way to become familiar with LGL and begin to explore its many capabilities. I will be recommending to our board that we sign up permanently, as it will help to move our nonprofit to a higher level of sophistication and strengthen our fundraising capabilities. Compared to similar products we've looked at, LGL is the best bet for the buck, hands down. Given its affordable price and powerful features -- not to mention its various tutorials and options for tech support -- LGL is the perfect choice for many small to medium nonprofits. This last spring, for the first time, we were able to zero in on a highly specialized list for our annual fundraiser invitation list, using LGL's powerful search tool, helping us to achieve one of our most successful fundraising events in recent years.

Great for very small non profits

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: For the tiny non profit we are, I think it serves us well.

Pros: It is affordable for a small non profit and doesn't have too many fancy features we can't or won't use. Pretty intuitive as well.

Cons: For any additional features, you need to buy additional software which increases the price. I was kind of going they would have the ability to email from the software. That seemed pretty basic. Also generating letters to print has been problematic.

Jun 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: A lot of the challenges we have with using this software comes mostly from implementation snafus; lots of trial and error. My advice to avoid this is to set aside a month or two for one staffer (or a team if you're blessed with one of those) to focus exclusively on how the software will be implemented, who needs to use what tools when, and to set up formal procedures before it goes into active use.

Pros: -easy to learn -love love love the form creation tools -streamlined integration with other platforms, after some work (MailChimp is the one we use most often) -flexible categorization of constituents -a very responsive support team

Cons: -not as customizable as I would like -heavy reliance on integration with other platforms -have had some issues with integration syncing

Clunky, skinny, but cheap

May 02, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is friendly but I don't like that I can't reach them immediately.

Pros: This is great if you are a smaller organization--maybe no more than 2,000-3,000 donors. It features basic gift entry, pledges, contact info, etc. If you are a nonprofit just getting started, this could work for you.

Cons: Not intuitive. Hard to learn. Tutorials are complicated. I've been working with it for 4 years now and still not sure how to run reports. Not robust nor intuitive. Our organization has moved past the effectiveness threshold of this product, and we are looking at others.

An Apt Fit for a Non-Profit

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Overall a wonderful program.

Pros: Ease of Access, Being able to setup multiple events, campaigns, etc. with seamless transition. Even though I have worked with other CRM's/Operating systems before I appreciate the startup/upload phase of data to be the smoothest to date.

Cons: I appreciate the ability to add almost unlimited amounts of data about a patron/consituent. It would be better if I could customize some of the titles as they do not completely apply to arts programs. I enjoy being able to filter through most options, would look for more development in mailings and e-mails.

Great product for the price!

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you are looking for a cheap and inclusive system this is it! Can do almost everything you need! Some of the reasons we left was that it was limited in some functionality and the forms were not very engaging on the front-end. Also, the user-friendliness on the back-end.

Great service!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The help/faq section, tutorials, etc. Everything you need to know is in there with great examples. It's extremely easy to figure out.

Cons: I haven't found anything yet, but it's only been a month.

Overall: At first, we thought it would be a basic database type CRM, since the price is so reasonable. We needed more than that, and we got all that we needed. The generation of the acknowledgments, reports and the batching couldn't be easier. And, I can't tell you how great the customer service is. Top notch.

Recommendations to other buyers: If you're a low volume user, keep up with the classes, tutorials. They're there, might as well use them.

LGL has made my life so much easier!!!

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, built-in reports, customer service

Cons: It takes awhile to figure out which fields to use for what but I think that would be the case for any software and depends on a lot on how you approach development

Overall: I converted my organization's database from FundRaiser in July and have not once regretted my decision. We previously tried to convert to a different database and after 2 days of on-site training with that company, I couldn't even locate a sample record. On the other hand, not only did I (and I'm not a tech person) migrate our entire database myself and merge additional Excel documents in, after only a couple of hours of reading instructions and playing around, I already understood not only how to locate a record but how to enter, report, send an acknowledgement, etc. I occasionally run into things that I can't figure out on my own or by reading the LGL blog but when I reach out to customer service, they respond so quickly and always are able to resolve my issue. I really can't think of anything that can't be done through LGL. We're so happy with it that we're now looking at integrating our payment processing and e-newsletter system so that we have the best data on our constituents possible. I cannot say enough good things about this product. For a small organization like ours with no tech support, this has been a blessing since it is so easy to use and so reasonably priced.

Best donor software for the price!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user-friendly and is the best price you can get for donor software.

Cons: I don't really have any!

Overall: We are a small nonprofit that didn't have a large donor base and didn't have a lot of money to spend on a database. We stumbled upon LGL and it was the best choice! It is very easy to use and modify to create fields specific to your needs. No setup fee, all cloud based, you can have as many users as you'd like and it starts at a monthly rate. It's awesome. We are a school, so we use it to track prospective students all the way through alumnae, families, donors, etc. It does it all for us. I highly recommend this to any small organization that wants to transition away from using excel docs to track clients & donors.

Recommendations to other buyers: I highly recommend this to any small nonprofit. It has so many great features and it's easy to run reports, create appeal letters, track email communications, etc. It also syncs with constant contact and mail chimp - so you can manage your email list too.

If I could give 6 as a review I would

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use customer support

Overall: After many donor management systems and many dollars, LGL is by far the best I have ever used. I would highly recommend giving it a try.

Excellent software for donor management

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used LGL to track and manage donations for a small non-profit. Great software, easy to use for donation tracking and mailing letters. Excellent customer support.

If you're a nonprofit, you need this database software!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy. I'm used to a lot of additional gimmicks and fields that only make understanding more complicated in the end. LGL does everything a big database does but is so much simpler to understand.

Cons: From a small-medium size nonprofit, I don't have any complaints! For big nonprofits that may integrate with other database systems, this system may not be that product... outside of that, this system helps nonprofits do their jobs easily!

Overall: As an experienced database manager, primarily using the most expensive software out there on the market (and those just below the price level), nonprofits need to consider Little Green Light as their software go-to. It's easy to use - from a novice to an expert - it makes all the sense in the world nonprofits needs to build, maintain and grow their database, it's cost effective and the support is instant. LGL is the database nonprofits have needed all along... but instead struggle to make a more expensive system work while pinching pennies to do good in the world. Their trial period is all you need to fall in love and make the switch! I would recommend LGL to anyone out there looking to build their nonprofit database - or switch from their current one to a new, more robust system that costs less but is as effective as anything out there.

Recommendations to other buyers: The back-end system that's been built, the nonprofit/database/systematic knowledge that's gone into this system is to be applauded. What also should be applauded is the mindset of management/developers to produce a product that benefits the greater good. We all need products that make our world a better place and LGL most certainly does that from a business model. Bravo.

Outstanding Product & Services!

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Our Advancement team is incredibly grateful for the fantastic product services and level of customer support with LGL! From pulling reports, to generating "thank you" letters, we are more effective at stewarding every single contribution, regardless of size, to allow our high school to continue serving our most important constituent group...our students! Thanks LGL!

Best Donor Software Ever!

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility of LGL to accommodate and streamline multiple softwares, such as volunteer software, grant software, donor software, client software, calendars, tasks, etc. LGL has been so helpful in suggesting solutions, and allowing us to eliminate several costly, single-use software products. Their support and help sections are unheard of! I have NEVER dealt with a company that is so prompt in their responses and so helpful. They have webinars and many video trainings available to do on your own time. And their cost is one-fourth of what we paid previously for our old dinosaur program. Queries and programs are very easy to use. Very modern look, totally customizable for your organization. You will be amazed at everything it is capable of.

Cons: The only thing I wish it would do is have an appeal performance report, and I believe that is in the works now.

Overall: I have assisted 2 nonprofits in switching to LGL. It was a huge undertaking with the first one, over 40,000 constituents and 350,000 gifts to migrate over. They helped me find a qualified consultant, and we accomplished it in a very timely manner. The end result is Fabulous! I would HIGHLY recommend for anyone looking for a flexible, all-encompassing software!

Recommendations to other buyers: Look around at all the other software that is available. You will see that Little Green Light is an exceptional bargain for all that you get. We are currently tracking donations, volunteers, clients, and grants. Their prices are very fair for large companies with a lot of constituents, which is rare in this industry. We pay one-fourth of what we were paying previously. Our previous company's help was marginal, and they specialized in making you feel stupid when you contacted them! Not LGL. They are kind, honest and very informative. You get a free month trial with LGL, plus if you refer other companies, they reward you with credit on your account. It's a win-win situation all around.

LGL Made My Day!

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use. Directions make sense and are not hard to follow. It feels as though it was designed by someone with a strong understanding of philanthropy and a very good sense of how to design a database that's easy for users to remember how to navigate.

Cons: I guess it would be better if it were free!

Overall: Our public charter school is using LGL. We've had the subscription for a year but have only just begin to maximize our use of its features. Customer support has been so accessible and responsive as we've loaded our lists into the system.

Recommendations to other buyers: I think this is a great database for a smaller development shop.

Versatile tool for a low price

Sep 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy using Little Green Light. It doesn't have all the functionality of other products, but it's very inexpensive, and if you are a smaller non-profit, this is a perfect database to use for your needs. It is very intuitive and easy to learn.

Cons: It doesn't have the full functionality of other, more robust, products.

Recommendations to other buyers: Make sure that this software will fulfill your organization's needs - if you have a smaller constituent base, and/or are a small nonprofit, then this will be perfect for you!

Great, simple to use. Been very happy with it.

Sep 06, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Price is reasonable and it doesn't take a long time to get it integrated into your system. Learning curve is very low. Great and prompt customer support via email. At first this was a turnoff, but they have answered questions in less than hour. Sometimes 5 minutes.

Cons: I do wish it had chat support. But the email support is fast enough.

Recommendations to other buyers: Make sure you utilize the support. They will answer any question you have.

GREAT donor database with top-shelf features for small budgets

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a fundraiser, it's intuitive and has all the features I appreciate and need to support my moves management work. As the database administrator, chief data entry staffer, list- and report-creator and website integration specialist, it's intuitive with great customer service and on-line resources to allow me to meet our organization's needs.

Given the opportunity, I would have selected LGL for my previous organizations. It's got all of the meaningful and useful features to support fundraising and data management needs without requiring us to pay for bells and whistles that sound great to upper management (and those who aren't on the front-lines for fundraising) but keep the majority of users from being able to take full advantage of the system.

Cons: There are a lot of great integrations, but since we don't use the bulk emailing products supported by LGL, we've had to try to create our own.

We LOVE the ability to create web forms that integrate with LGL and the ease of adding them to our website, although sometimes figuring out exactly how to map the data is beyond us without a fair amount of trial and error. On the other hand, these are tasks I never would have attempted with other systems and that we're able to do without paying thousands of dollars to consultants - which is vital with our very limited budget. We've got access to big-budget possibilities and investing the time and energy generally makes them possible for us. That said, without experience working with bigger systems in the past, I'm not sure I would understand the opportunities or be able to figure out how to tap into them.

Overall: I've been a fundraiser for 25+ years, primarily with very large organizations (raising $100 million+ annually), and had an opportunity to use a range of nonprofit databases, including home-grown systems and some of the best-known products from large companies. I've been through database conversions on large scales (50+ users, 25,000+ records), and advocated for and managed budgets as a member of the management team. I chose Little Green Light (LGL) after researching options for a small nonprofit where I'm the executive director. (5000 records, 3-5 database users, $350k annual budget)

Recommendations to other buyers: I appreciate the fact that LGL has taken steps to make ancillary services affordable. For example, their partnership with ProPay to provide integrated credit card processing - and the ability to do so with a reduced transaction fee for nonprofits - has had a tremendous impact on our bottom line. Before LGL, our only options for accepting on-line gifts took 5%-15% off the top of each transaction; now we pay less than 3%, and many of our donors choose to cover the fee. (LGL's web form function makes it VERY easy to give donors that option.) I'm also grateful to have access to National Change Of Address (NCOA) processing for a very reasonable fee with a process that's straight-forward. Before LGL, our organization had never attempted NCOA and we were getting more and more returned mail with 10-year-old addresses on file. Often there'd be so much returned mail that we wouldn't have a chance to update all the addresses before sending our next mailing...meaning we were basically throwing printing and postage costs away. We paid $150 for our first NCOA and I know we earned that back immediately based on reduced printing and postage costs for the mailings that have followed.

LGL-not quite robust enough

May 23, 2016
2/5
Overall
2 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like it's importing flexibility...that is about it.

Cons: I really feel their customer support is very limited and not as available as it should be for such a limited database. No disrespect to the actual customer service technicians intended.

Recommendations to other buyers: I feel this is a good product for a smaller non-profit so would suggest looking toward the organizations future needs in respect to this database and its robustness.

Excellent Choice for CRM

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Little Green Light is so easy to use and access and input/export data, I can't say enough good things. Compared to homegrown systems I used at universities, or Raiser's Edge and Salesforce (used at other nonprofits), LGL was so intuitive. The staff are available across time zones to help, and they have a strong grounding in nonprofit work from their own careers. I highly recommend!

Flexible, cost-effective solution with great customer service

Jul 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a Little Green Light customer for 2 years and it has helped our nonprofit more effectively and efficiently manage data and cultivate relationships with our supporters. One of our key criteria was that our Executive Director--who is way too busy and not super tech savvy--be able to use it with minimal training or time. That has turned out to be true, and makes the rest of our jobs easier too. We especially like the quick, helpful customer service. LGL has even added reasonable features on request, which really makes them stand out compared to other donor databases that won't do it or charge high fees.

Cons: there are just a handful. We knew going in that LGL doesn't support split gifts but planned to, and are a little disappointed that feature hasn't been added yet. Managing households can be a little tricky when it comes to email subscriptions and volunteer hours. And in some places (e.g. shared searches) the interface can be a little clunky.

Overall, we're extremely happy with LGL's ease of use and excellent customer service!

A pleasure. LGL is efficient, smart and practical

Apr 17, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the clear instructions. It puts everything about LGL at my fingertips. I can easily track past interactions with donors.

Cons: I haven't found anything not to like. Although its different from my previous Donor software package, it compares favorably.

Recommendations to other buyers: Try it out for a few hours and you'll probably have the same positive experience I had.

It is a complete, easy to use, fundraising and data management tool.

Mar 16, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is simple to use and powerful fundraising and data management program.

Cons: It can't provide more choices for different pricing options.

Recommendations to other buyers: Just try to sign in, set up an account, and use it to see if it fits your needs.

Little Green Light Review

Mar 04, 2015
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and not expensive. Many of the other products require lots of training and cost thousands more.

Cons: It is a simple product. If you have thousands of names on your database, you may not be able to figure out all of the reports and segmentation you need.

Recommendations to other buyers: This is a great product for small databases. It is not the best for huge ones. You need to take account of your database, the growth you will achieve and the metrics you want to measure.

Hi there good survey

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has lots of pricing info and lots of helpful things.

Cons: It takes time to contact them and the customer service needs improvement.

Recommendations to other buyers: I would tell them that it has a large learning curve but you get good with time.

Perfect solution for our small but growing nonprofit

Feb 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best part about Little Green Light is their five-star customer service. When I can't find what I need in their extensive library of help topics and video tutorials, I just shoot them an email, and most of the time, I hear back the same day with an answer, a solution, or, on occasion, a fix to a bug I uncovered. (I was a software tester in a previous life.)

Cons: It's somewhat minor, but I wish the Forms editor provided a WYSIWYG interface.

Recommendations to other buyers: As a small but growing nonprofit, Every Child Fed needed a donor management tool that would grow with us, but fell within our current budget. The free options were either too complicated to customize for a nonprofit or lacked the functionality to track and report on donor engagement. Little Green Light offered us a cart full of functions at a price we could afford, and it's intuitive enough so that all our employees and volunteers can find the information they need. LGL will help you get your data imported and get up and running fast.

Overall great experience. Easy to use, great reports

Dec 08, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has been easy to navigate and train others to use. Since it is web-based, it is easily accessible.

Cons: I haven't found something I like least as of yet. I've been using the program for almost a year.

Recommendations to other buyers: Use the 30-day free trial to learn and access the LGL.

I use Little Green Light to send tax acknowledgments to donors.

Dec 03, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has made my job easier! Once our Development department enters a donation, I use Little Green Light in the Finance department to print tax acknowledgments and envelopes quickly and easily. In the past, we had separate systems with multiple spreadsheets, and labor-intensive manual mailings. Now it's all on LGL.

Cons: Occasionally, I've had some trouble formatting a letter template, but customer service solved the problem.

Recommendations to other buyers: Try the software; explore it. There may be features you're not aware of yet.

Making your fundraising life easier

Nov 20, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It streamlines the acknowledgement process and reporting.

Cons: There are almost too many ways to do things. But I find the way that suits me and don't worry about the rest.

Recommendations to other buyers: Reporting, reporting, reporting. The ease of entering information is always a concern, but getting that information out again is critical.

LGL is the best donor management system we've had!

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light is simple to use and efficient. It has all the features we need including the ability to mail and email merge, and integrate with PayPal. We can easily track constituent donations and event revenue. It has a good reporting system. The customer service team is top-notch.

Cons: I have no complaints in this category. We're very satisfied with everything.

Recommendations to other buyers: Little Green Light has a 30-day trial period. Try it! You won't be disappointed.

LGL and a small non-profit

Nov 18, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the cloud-based application. it allows us access our information regardless of where we are. The product is very user-friendly and comparatively easy to orient and train new users. The LGL team is extremely responsive and always working towards solution.

Cons: The duplication of records is a challenge to clean up and maintain.

Recommendations to other buyers: If you are a small non-profit, this is a great solution for collecting all of your data in one place.

Excellent product

Nov 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little Green Light (LGL) is a powerful and extremely effective organizational tool. By offering an intuitive and user-friendly format for data management and board/staff/volunteer connectivity, LGL preserves that most precious of all resources (especially for those of us in the independent sector): time. Thanks to the LGL platform, In the Arena (ITA) is a better-organized and more productive outfit, with increased time to spend on the all-important programming and outreach.

Cons: There's nothing I don't like about LGL. From day one they've been responsive, inclusive and innovative with respect to the development and deployment of their product.

Recommendations to other buyers: Look at the complete picture: evolution of the product, user interface, tech support. LGL has it all.

Small Shop Little Green Light User

Nov 17, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: LGL is easy to use and fairly intuitive. If we do have questions about the database, their customer service is fantastic. They are quick to respond and very helpful.

Cons: LG has worked with us to find a solution for anything we've found that hasn't worked the way we needed. I can't say there is anything that we like least.

Recommendations to other buyers: This software is easy to use and affordable for a small shop.

Soldier On, Inc. is very happy with LGL

Nov 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL is not only user-friendly, but there is always someone happy and helpful when you have an issue. LGL will gladly adjust the software to your personal needs.

Cons: I cannot come up with something I do not like about LGL. I love this product and the people who work with it!

Recommendations to other buyers: Ease of use, pricing, and customer service are the most important to us. Fancy software that promises the world is not always able to deliver. LGL will find a way to personalize and support your needs.

Little Green Light for social service nonprofit

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very intuitive and easy to use. The customer support is fantastic! They are patient and willing to help build queries or even create what we might need.

Cons: It's a new product, so there is some functionality I wish it had that it doesn't. For example, I can't run analysis reports, comparing giving from last year at this time to this year.

Recommendations to other buyers: It's worth calling Little Green Light to talk about your needs.

LGL provides a great CRM for a reasonable price

Nov 13, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LGL is very fairly priced. We love that it is very intuitive and user-friendly. Also, the addition of LGL forms has made it possible for us to collect data that syncs directly to the database and process donations at the same time. All of it is very seamless and convenient for a good price.

Cons: Occasionally, we find something we would really like to add and track, especially within certain groups of constituents, and there isn't a really good way to add a field for data collection. We have found workarounds, but the ability to capture very organization-specific information (i.e., new fields) would be helpful.

Recommendations to other buyers: I would be interested to know if other products are integrated and available online for a better price. We pay approximately $400 per year for up to 2000 constituents. We looked into other products that would be cloud-based for access from anywhere and found this pricing to be far better than most.