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Engaging Networks helps nonprofits maximize their impact through a suite of world-class online fundraising and advocacy digital engagement tools. Nonprofits of every size and cause—from human rights to disaster relief—use our platform to raise money, engage their communities, and advance their missions. For over 20 years, we’ve powered tens of millions of donations from over 190 countries and raised over $2 billion for social good.
Provider
Engaging Networks
Located In
United States
Foundation
2000
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Webinars, Live Online, Videos
Support
Email/Help Desk, Chat, Phone Support
Sophisticated nonprofits in search of online fundraising, online advocacy, email marketing and more. We are the clear choice of international nonprofits for our language and currency capabilities.
Content Source: Engaging Networks
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Engaging Networks Reviews
Pros
They offer marketing automations, a great email builder and reliable email sending, and hopefully coming soon there will be a much improved peer to peer tool.
My overall experience is hugely positive. M able to create exciting, aesthetically pleasing and engaging campaigns with minimal effort.I can easily share these on our emails and social media.
It’s a simple and easy to use tool for the end user giving a straight forward experience and easy to follow process which has led to strong engagement from our user base.
We are fairly new to the platform but the tool has a robust set of modules for fundraising and offers great support.
Cons
In my opinion, there are limited features to EN software. Running reports is always a pain.
The new page builder is buggy at times on different browsers i.e. message block throws error on chrome most of the time.
The inability to add labels/headings within a form block, for example, to separate sections within a form or to label question numbers. Can't add default copy to text area (placeholder text).
The was messages are implemented, at the moment the output is Iframe content (when HTML format is used) which is hard to style etc.
"Great partners"
Pros: Engaging Networks tools enable HRC's team to customize our web pages, advocacy pages and email campaigns to look and behave exactly as we want. This has boosted conversion rates on all of our donation pages. Our very first year-end campaign after switching to the new platform produced a three-fold increase in the number of monthly givers acquired.
Cons: Data and reporting is always an opportunity with any platform. Engaging Networks has been great with helping us connect tools to help increase our advocacy and reporting.
Vendor Response
"Great eCRM to meet large nonprofit's online marketing needs"
Overall: Overall, I like Engaging Networks. It mostly suits our needs as an eCRM for a large nonprofit, so that we can send emails, create robust donation forms and other form types, create marketing automations, and segment and manage our supporter data and sync properly with our offline CRM. They have a great team that are very helpful and always innovating, though I don't think they have capacity to keep up with client enhancement/improvement requests.
Pros: They are innovative, and always coming out with new features and trying to improve their product. They have a great staff which are helpful and put effort into listening to client feedback and support always responds quickly. They have a great page builder that allows for a lot of flexibility for building your forms. They offer marketing automations, a great email builder and reliable email sending, and hopefully coming soon there will be a much improved peer to peer tool. Setting up APIs and syncs with other systems is generally pretty fluid. They offer Accessible Intelligence, which is an AI system for sending emails to reach specific goals - we have not used this yet though.
Cons: There are lots of little things that add up to be annoying. For example, you cannot create conditional content within autoresponders, so you have to make separate autoresponders for each variation. Or, you cannot do refunds with Venmo. Or, you cannot segment based on giving frequency (annual vs monthly)- though this is hopefully going to be improved with a new segments feature. When they launch a new feature, it is usually thought through only 90% of the way, so there are often bugs or hangups that make the new thing not useable, or only useable with significant workarounds. Reporting is a little difficult, and can take a lot of training to understand how to pull particular reports. The top-level stats reporting isn't very good.
"Great Customer Service Saves This Product "
Pros: The staff at Engaging Networks are always incredibly prompt in getting back to me. The staff is helpful and reliable. I wish I did not need to talk to them as much as I do, but at least they are pleasant to work with!
Cons: In my opinion, there are limited features to EN software. Running reports is always a pain. It's just not very user-friendly.
Vendor Response
"Innovative and easy-to-learn!"
Overall: They have an excellent support team and they listen. They are also great at creating a community of users through Supportal, their forum and their conferences (ENCC) so it's easy to learn how to best use the software.
Pros: It's user friendly - staff can pick it up quite quickly. It's also innovative and offers new products and services all the time, with frequent software updates. It definitely elevates our digital fundraising!
Cons: Because it offers so many digital solutions, there are quite a few nuances to learn and sometimes it can be difficult to customize the digital solution to exactly what you want it to be or operate.
Vendor Response
"Engaging Networks continues to deliver"
Overall: My overall experience is hugely positive. I’m able to create exciting, aesthetically pleasing and engaging campaigns with minimal effort.I can easily share these on our emails and social media.For the end user, they are step by step, and easy to engage with.
Pros: Engaging Networks allows us to effectively launch online petitions and advocacy efforts. It’s a simple and easy to use tool for the end user giving a straight forward experience and easy to follow process which has led to strong engagement from our user base.Whenever we have encountered problems, which are rare, the customer support team have been phenomenal - answering the phone in a matter of moments and everyone I’ve spoken to has been so knowledgeable and effective at resolving the issue and I always feel comfortable when I call to ask a question. We have used the site to launch campaigns on pay rises, cost of living and re-banding of healthcare workers in the UK. It’s a great tool and we continue to see results.
Cons: It does take a little bit of time to get used to some of the “quirks” of the platform. Sometimes the interface isn’t the most intuitive, but we have templates set up to try and mitigate against that.Equally, as above - their customer service is truly some of the best I’ve experienced, whenever I’ve had a problem they’re a phone call away.
