# SmarterU LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmarterU LMS the right Learning Management System solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124025/SmarterU-com/reviews --- SmarterU LMS 4.8 (35) [View alternatives](https://www.capterra.com/p/124025/SmarterU-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmarterU LMS Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews AS Anthony S Global Director of TrainingRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The customization allows our learners to see their store or a brand that looks like the one they’re working in.“ July 4, 2024 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Anthony S. Global Director of Training Retail Used the software for: 2+ years ### "Neovation is more than just an LMS supplier" July 4, 2024 5.0 We didn't want to be just another customer. Neovation treated us like a partner and has helped us grow by providing guidance and support. Their partnership is invaluable; they are always quick to respond when we need assistance. They even remember my name and ask about other things that are important to us, which shows their commitment to our success. Pros Neovation’s SmarterU LMS was easy for us to learn and implement quickly, but complex enough to allow us to grow and do more as our ability increased. The customization allows our learners to see their store or a brand that looks like the one they’re working in. Cons We know things are in the works to improve different language integrations, but not having a good built in course translation into other languages is something we wish was better. Switched from [ExpertVoice](https://www.capterra.com/p/143815/ExpertVoice/) We out-grew the other platform, and it didn't allow us enough customization. Review Source WC Wanda C. Training Specialist Food & Beverages Used the software for: 2+ years ### "A game changer for our learning needs!" June 11, 2024 5.0 •I've seen first-hand the positive effect SmarterU has had on our restaurants. We've been able to significantly increase our levels of service and commitment. •We've given managers time back with videos, and we now know that employees are getting the right information. •It's hard with young or inexperienced employees to teach them all of the skills. SU allows us to do that with the ability to cover all types of learning styles. Visual, reading, etc. •Also, we've been able to reduce labor and food costs because employees have less ineffective training time. The result has been fewer mistakes, less trial and error, and higher quality food because they learn to prepare food the right way quicker. Pros Easy to use Tailored to my needs Engaging The best support team Cons I can't say there is any. Whenever I have run into an issue the support team has always been there to fix it. Review Source TS Tonia S. Director Used the software for: Less than 6 months ### "Great customer support but the software is too much for a small business" May 18, 2017 3.0 Pros Lots of features for building a course, supports multiple languages, provides seamless transition between different types and formats of materials, has a good quiz maker. Fantastic customer service and support Cons At the time their course builder design was not responsive which was the biggest frustration. Also it did not allow just cutting and pasting... so it was time consuming to retype everything. I also found that their LMS is more than a small business needs. If you have hundreds of employees then yes, this may be the way to go to administer training for larger organizations... But there's too much functionality which only complicates life for a small business or a small training company as it requires a steep learning curve Review Source Response from Neovation Learning Solutions July 21, 2017 Thank you for trying SmarterU and we're sorry that we weren't the right fit for you. We're working on improvements to our course builder tools to make it easier to use. We do have many happy small business clients (http://bit.ly/2uIiPia) and you are correct that we are a very robust system - suitable for all business sizes depending on what they need. We are always seeking to improve, and thank you for your feedback. If your needs change, we'd love to have you back as a client. And thanks for the shout out to our Client Care team! LG Lacey G. Ground Training Manager Airlines/Aviation Used the software for: 1-2 years ### "Very happy with this LMS!" June 20, 2019 4.0 We have been able to reduce manual data entry of training dates by using the reporting features. We have also been able to group employees by location, job title, specialty, etc. Pros Speed, automation, reporting, Support desk Cons Big learning curve. The account permissions, group permissions, course permissions, take a lot of getting used to. Reason for choosing SmarterU LMS Money, money, money! The price of SmarterU blew the others out of the water. We were amazed at how reasonable the cost was. Review Source SM Sabrina M. Operations Program Manager Medical Practice Used the software for: 1-2 years ### "Overall good product" June 21, 2019 4.0 Overall good LMS and easy to use now that I have been using awhile. Pros Ability to build either a variety of medium's within the LMS Cons Not very intuitive - took a while to learn and master Currently a bug with a certain report and no resolution for approx 3 months now Review Source SD Sarah D. National EHS Coordinator Construction Used the software for: 1-2 years ### "SmarterU Review" June 7, 2019 5.0 Great! Pros Easy to use and navigate. Able to get any report you need. Tech support is very helpful Cons removing a course from someone's profile can be a little difficult Review Source SQ Sarah Q. President Used the software for: ### "Josh Flower Is A Champion" June 2, 2016 5.0 I am a new client, having recently signed a contract for the SmarterU LMS platform. Josh Flower has been my contact throughout our discovery process, as we shuffled through the landscape of LMS vendors. I found Josh Flower to be, hands down, the most attentive, genuine, personable representative I have come across in a very long time. The criteria for evaluating and choosing the right system for my organization were rigorous, and Josh was with me every step of the way; always providing timely answers and working with others at Neovation to dig into technical and functional details for me. He provided expert guidance and creative ideas, without overpromising. Josh is a true champion for Neovation and for SmarterU and was an integral part of my decision to choose SmarterU as our solution. He makes topnotch efforts to deliver high quality service to his clients. Review Source Response from Neovation Learning Solutions June 8, 2016 We do our best to start every client relationship on the right foot - and then carry that consultative, responsive, helpful attitude through every aspect of our work with our clients, delivered by every person on our team. Thanks for your compliments - you've made Josh blush! KF Kristin F. Used the software for: ### "Limited product, great customer service" December 1, 2016 2.0 I was really excited when I first started using SmarterU, it seemed so easy. Once I dove in, I realized that you have to do workarounds for everything. Their customer service is fantastic, though, especially considering they hear from us all the time. They always get back to us. One thing that they refuse to change, that drives me crazy, is how limited Admin rights are. I can't enroll a learner in a class if the class isn't the same as their "home group", as an admin I should be able to override these restrictions. I can essentially only enroll learners in the same things they can enroll themselves in, unless I temporarily change all of the settings for the course. Review Source Response from Neovation Learning Solutions July 21, 2017 Thank you for your feedback. Sorry that we have disappointed you! Our team is actively working on improving your experience. As you mentioned, our Client Care team has been collaborating with your Admin team to update your account structure to minimize work-arounds for permissions, etc. We want to find the best set-up/account structure to meet your specific needs and make it right. GS Giles S. Training Department Manager Used the software for: ### "Great Product - A Clear Leader in the LMS Marketplace!" June 2, 2016 5.0 Great product. The team at SmarterU really helped us get our learning out to our global audience. They encourage input from their subscriber community, building our needs and ideas into a well planned roadmap of developments that delivers a continually evolving (and improving) end-user experience. The accessibility and responsiveness of the senior management, along with the effective and human approach the in-life support team gives us, makes SmarterU a clear leader in the LMS marketplace. Review Source Response from Neovation Learning Solutions June 8, 2016 Thank you Giles - we really appreciate the thorough and thoughtful review. You've touched on so many things we strive to achieve - great that your experience reflects our desire to be the best we can be - and to continually improve as we go forward. TL Tami L. Manager Retail Used the software for: Less than 6 months ### "Has potential, but will wait and see." January 18, 2018 4.0 Pros We haven't fully implemented, but it has features such as Libraries (knowledge base) and the ability to pull together Learning plans with both online, in-person and articles. Cons I have not been extremely impressed with the support provided by the Implementation Manager. We have not yet implemented, but I wish there was a little more recommendations on setup and structure. Review Source HA Heather A. Vice President of Systems Administration Used the software for: ### "Super Happy With the Course Templates" June 8, 2016 5.0 We absolutely love the course templates! Our team were super happy to see their colors and brand implemented throughout. Thank you to SmarterU's design team for the effort! Review Source CD Crystal D. Training and Certification Coordinator Used the software for: ### "Grateful To the Support Team" June 8, 2016 5.0 I'm grateful the SmarterU support team responds so quickly, it's reassuring to know I have backup! Review Source HD Harold D. VP Finance Used the software for: ### "The SmarterU Team is Terrific" July 28, 2014 5.0 I think SmarterU would be the perfect tool to bring both your sales presentation and your training to potential and existing reps. Simply put, it works! The modular nature allows reps to pick out from the training and reference library what they need, when they need it. Also, the team at SmarterU is terrific at translating your knowledge base into training modules that deliver the content in an easy to use format that really enhances both comprehension and retention. Review Source Response from Neovation Learning Solutions July 28, 2014 Thank you, Harold. We love to work with our clients to convert their paper-based training into dynamic interactive online courses. Learners are more engaged, and your customers benefit from better trained Druxy's team members. Everyone benefits! JS Johnathan S. Aviation Safety Analyst Used the software for: ### "Our Official Records for Safety Training" July 28, 2014 5.0 SmarterU proved to be a very helpful tool during our recent regulatory audit. It's become our official records for our safety training. The Learner Report really helped us to demonstrate our training records to the inspectors. We have all six of our Safety courses all on SmarterU now, even classroom courses. It has made our training, record keeping and now our recent audit a lot more simple and organized for everyone involved. Review Source Response from Neovation Learning Solutions July 28, 2014 Thank you, Johnathan. Our ability to track certification training and help automate that process helps our clients keep track of their training much more easily and comprehensively - especially in regulated industries like yours. No need to fear the audit - the records are all in one place. JF John F. VP, Franchise & Corporate Communications Used the software for: ### "Fantastic platform and support - strongly recommended!" July 29, 2014 5.0 The SmarterU team are a pleasure to work with. They provided us with an amazing tool to automate our training processes. They have taken the time to understand our business needs, provided guidance on the process of implementing online learning and have kept us on track when we get distracted with the shiny objects of what we "could" do. They don't just listen to feature requests, but actually deliver them. Fantastic platform and support - strongly recommended! Review Source Response from Neovation Learning Solutions July 29, 2014 Thanks John - happy that our LMS solution has been so helpful to you. And the keep those feature requests coming - our best ideas come from our clients telling us what they need and we do our best to make that happen. DP Domenic P. President Used the software for: ### "Awesome LMS" January 18, 2015 5.0 After looking for a LMS system for 18 months we chose SmarterU. We have had an excellent experience from the start. Josh and his team have been very quick to respond to any need we have had in rolling out our online Food Safety course. The frequent updates and program enhancements have all been excellent. With a full list of great features and their commitment to excellence in everything they do SmarterU is a SMART choice. Review Source Response from Neovation Learning Solutions January 21, 2015 Thank you , Domenic - your comments mean a lot to our entire team. Our goal is for you to have the best LMS experience possible, and we will keep "doing what we do" to keep making that experience happen! LB Laurie B. Owner Used the software for: ### "A Very Positive Experience" July 29, 2014 5.0 I started working with the SmarterU team about two years ago while transitioning a client's e-learning platform to the SmarterU LMS. I was immediately impressed with their knowledge, their ability to understand my client's unique challenges and provide solutions. Working with SmarterU has been a very positive experience, so much so that, when I offer e-learning as an option to my clients, I know exactly where I'm going. Review Source Response from Neovation Learning Solutions July 29, 2014 Thanks, Laurie - our goal is to exceed your expectations and ensure your needs are met - no matter how unique your client's needs may be! We're there for you - our team is your team! RE Rhonda E. phlebotomist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy coursework guidance" November 8, 2019 5.0 I would recommend this medium to employers looking to move new recruits through training. Pros SmarterU allowed me to navigate through many different levels of onboarding tests for employment. Cons Sometimes a bit cumbersome, but only in the initial learning curve ways. Review Source Response from Neovation Learning Solutions November 13, 2019 Thank you for your review! We appreciate your kind words! And we agree - Any new software can be challenging to get used to - which is why we have the SmarterU Academy, and extensive help documentation! Plus our client care team! We're here if you need us! Thanks again! LC Lauri C. Director of Operations Used the software for: ### "Very Responsive to Customer Needs" June 9, 2016 5.0 I cannot tell you how pleased we are with the SmarterU system for our internal use. The learning plans are fantastic, and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additionally, the support team is great and, as a business, SmarterU is very responsive to customer's needs. Review Source Response from Neovation Learning Solutions March 2, 2017 Thanks, Lauri - we really strive to be "best in class" when assisting our clients and meeting their needs. So glad that our Learning Plans module is working so well for you! DH Denis H. MB Chapter President Used the software for: ### "innovative solutions for online training" July 28, 2014 5.0 I've known the SmarterU for team over 7 years. During that time, I've seen firsthand how they can develop and deliver innovative solutions for online training. I was so impressed that I referred SmarterU to BNI Canada and they are blown away. Got training pain? SmarterU can help! Review Source Response from Neovation Learning Solutions July 28, 2014 Thank you, Denis - as part of BNI, you understand so many different business sectors and the importance of training to each of them. We appreciate the referral to BNI Canada! JK Jen K. Training Specialist Used the software for: ### "Fabulous Customer Service" June 2, 2016 5.0 Heather and Chris on SmarterU's Client Success Team are FABULOUS at customer service, getting back to clients quickly and efficiently, and helping out whenever needed. Review Source Response from Neovation Learning Solutions June 8, 2016 Thanks Jen, for the shout-out to our Client Care team - we really try to deliver on our promise of "We Love You More" - and thanks for recognizing their care and passion for our clients' success. HM Heather M. Assistant Manager Retail Education & Communication Used the software for: ### "Loving Our SmarterU LMS" June 1, 2016 5.0 Loving our SmarterU LMS. Thanks very much to the team for consistently responding to and resolving our issues quickly, and for continually growing and improving the user experience. We absolutely made the right choice when we decided to work with SmarterU! Review Source Response from Neovation Learning Solutions June 2, 2016 Thanks, Heather - we love working with Home Hardware! We appreciate your kind words! JH Jennifer H. Regional Manager Used the software for: ### "It's Been Amazing" June 3, 2016 5.0 It's been amazing. This process has been so easy, and we're so excited that we're looking for more money in our budget to get more course work done. SmarterU has been a great system for us, but most especially the customer service. Review Source Response from Neovation Learning Solutions June 8, 2016 Thanks, Jennifer! We think our clients are pretty amazing and easy to work with! Appreciate the kind words. VV Vanessa V. Training and Development Manager Used the software for: ### "I Can Always Count On SmarterU" June 8, 2016 5.0 I've worked with other systems before and I've never come across a system that is so focused on their customer and upon continual enhancements and development. Their graphic design team is great. Their support team is great. I can always count on SmarterU for a quick response and additional help when I need it. I highly recommend them! Review Source JI James I. Operations Manager Used the software for: ### "Great User-Friendly Program" June 2, 2016 5.0 Great user-friendly program, and the support staff are friendly and helpful. Review Source Response from Neovation Learning Solutions June 8, 2016 Thanks, James! We want out platform to meet your needs, and we're here to help make it easy! Made sure our development and UX teams got to hear your shout-out on the "user-friendly" comment Means a lot to hear their work makes a difference to you.. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.