Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown site visitors into known, loyal and engaged customers. With Gigya's technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles and provide better service, products and experiences by integrating data into marketing and service applications.
A shit load of features but communication with support could improve
Aug 27, 2016
Used the software for: 6-12 months
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls.
Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams.
Cons: When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better.
Another issue we had to deal with is the fact that their R&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R&D to resolve these, you don't want any production problems on these days! :-S
Recommendations to other buyers: If you need a simple solution for you identity management, I suggest taking a look at any other vendors. If you need many features and you have a lot of edge cases, Gigya might be what you need!
Build a proof-of-concept to see if it fits your needs and evaluate carefully.