# Page 6 | Capsule Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Capsule the right Lead Management solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/124041/Capsule/reviews

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Capsule

4.5 (167)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Capsule

## Showing most helpful reviews

Showing 126-150 of 167 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BC

Brian C.  
Publisher  
Newspapers  
Used the software for: Less than 6 months

### "Just switched over"

January 25, 2021

3.0

Helps keep all team members on the same page.

Pros

Switched from HubSpot, because this is what my ad manager uses. I like it. Still exploring functions.

Cons

Better if we could email directly from the app.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

My ad manager uses it.

Review Source

Response from Zestia

January 27, 2021

Hi Brian, Thanks for taking the time to write a review. We're happy to hear that you're liking it so far. if you need any help in getting more out of Capsule, then don't hesitate to contact our friendly support team at support@capsulecrm.com.

Giovanni M.  
Account Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "null"

March 9, 2016

3.0

Review Source

Timothy C.  
Financial Consultant & Managing Partner  
Financial Services  
Used the software for: 1-2 years

### "null"

June 27, 2016

5.0

Review Source

Don S.  
SVP Marketing and Innovation  
Marketing and Advertising  
Used the software for: 1-2 years

### "null"

January 26, 2016

4.0

Review Source

BO

Bryan O.  
  
Management Consulting  
Used the software for: 1-2 years

### "null"

August 27, 2015

5.0

Review Source

JB

James B.  
CEO  
Education Management  
Used the software for: 6-12 months

### "It's pretty good but quite complex"

August 23, 2017

3.0

CRM management that works online and on mobile devices!

Pros

It does so much. This is good for a lot of businesses but for my usage I feel like a lot of the functions I am not interested in get in the way. Which I guess is a negative, but for the businesses who need a CRM tool that does EVERYTHING, this would be a great solution.

Cons

My CRM needs are probably not that big, which means that a lot of the tools get in the way, they don't feel easy or smooth to get to. Lots of click and different screens

Review Source

RA

Rimi A.  
Freelance designer  
  
Used the software for: Less than 6 months

### "Excellent CRM toolset"

February 25, 2019

4.0

So far no major issues, a far greater tool set than other crm software we’ve worked with recently.

Pros

Wonderful interface and functionality that exceeded our previous setup. Slowed much greater control and tracking of our client info and project sales made.

Cons

Pricing is a little higher per person but aside from that the benefits outweighed the cost. Smaller companies may do with one installation as we have trialed other crm software and found that for our setup a single implementation sufficed.

Review Source

VR

Verified Reviewer  
Digital Marketing Strategist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great and easy to use!"

October 3, 2019

4.0

It has helped improve the efficiency of our sales pipeline, allowed us to visualise this pipeline and been great at contact management

Pros

We love capsule and how easy it is to use. We used salesforce on a clients account and found it very difficult to use and learn. Capsule pricing is very fair and it is great with g-suite integration.

Cons

Capsule does have limited functionalities. The free version is also very limited as it is only available for 250 contacts or less.

Review Source

JP

Juliana P.  
Production Coordinator  
Construction  
Used the software for: 1-2 years

### "Absolutely love capsule!"

November 8, 2018

5.0

Pros

What I like most is how easy it is to use.

Cons

There is nothing that I dislike about the software.

Review Source

HA

Hubert A.  
president  
Construction  
Used the software for: 6-12 months

### "Usefull, simple, functional"

November 8, 2018

5.0

So far very good experience. Good to have the interface with Freshbook which we also use.

Pros

Simplicity and functionality. Both web and smart phone apps have very good user interface and work very well. (no bugs)

Cons

In time more capability to customise and add fields

Review Source

AH

Adam H.  
Sales Rep  
Financial Services  
Used the software for: 1-2 years

### "A great lightweight CRM"

December 21, 2017

5.0

I've really enjoyed using Capsule CRM as an inexpensive, efficient way to monitor my interactions with my top prospects.

Pros

\- Mobile app - Ease of use - Ability to print (I know, old school, but I enjoy being able to print off a list of prospects and dial them) - Tags/categorizations so I can sort different types of leads, prospects, and clients.

Cons

At times, difficult to integrate with texting/calling. Would like to do that more seamlessly from the app

Review Source

Darren W.  
Managing Director  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

April 10, 2016

4.0

Review Source

Tyler F.  
Lead Development Representative  
Computer Software  
Used the software for: 6-12 months

### "null"

September 26, 2016

5.0

Review Source

Theresa F.  
Application Development Supervisor - ScrumMaster PSM  
Human Resources  
Used the software for: 6-12 months

### "null"

July 23, 2015

5.0

Review Source

AS

AM S.  
  
Accounting  
Used the software for: 6-12 months

### "Best for Lead Management"

June 8, 2017

5.0

Pros

Its best for lead management, user friendly and easy to understand for new users. Contact management & Association with organisation

Cons

trying to find out but unable, it they have covered every concerned aspect of application, however ability to integrate with other application with be an added feature if possible

Review Source

YF

Yan F.  
Director  
  
Used the software for: Less than 6 months

### "We tried to fit Capsule to our sales process but messed some features. "

March 31, 2018

4.0

Pros

This software integrates well with G Suite - and we love and use G Suite. We also liked Sales Pipeline - default Customer Centric Pipeline is close to what we feel is our sales process is.

Cons

Some features we need are only in advanced edition, tracking of emails is done via bcc. I always forget to bcc emails.

Review Source

SA

Sanford A.  
Founder/President  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Great CRM from Capsule"

September 21, 2020

5.0

Pros

Capsule is functional and a great CRM software. Reminders of what tasks are due and when you are overdue. You can track your pipeline with ease.

Cons

No cons at this point based on my needs.

Review Source

Response from Zestia

October 1, 2020

Hi Sanford, Chloe from Capsule here. Thanks for taking the time to leave a review. We're really happy that Capsule is helping you track your pipeline!

GK

Glen K.  
Founder, President  
Investment Management  
Used the software for: 2+ years

### "null"

October 7, 2016

5.0

Review Source

SM

Sean M.  
Owner  
Management Consulting  
Used the software for: Less than 6 months

### "Fantastic and affordable option"

November 2, 2018

5.0

Pros

This CRM features a few more bells and whistles than others, and you do pay for that but it's worth it. The Gmail integration and IOS app were what sold me. I exclusively use GMail for my business and it's nice to be able to interface between the two.

Cons

The free version limits you to 250 contacts, which is really not bad for a small time handyman like myself, but I imagine I'd had to sign up for the paid version sooner or later.

Review Source

JD

Juliusz D.  
Business development specialist  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Great product, easy to use for basic CRM"

June 30, 2017

5.0

Organizes my work and contacts with ease, but some features are more difficult to find.

Pros

Easy to use, basic CRM functions, well-organized system perfect for most small to medium businesses.

Cons

You need to dig inside of the system to find certain features. Other than this, I'm pleased with this software.

Review Source

VR

Verified Reviewer  
Desempregada  
Facilities Services  
Used the software for: Less than 6 months

### "Bom"

February 5, 2023

5.0

Pros

Very good use, easy and practical for analysis

Cons

Fix bugs for operation on cell phones, it would be great

Review Source

SM

Steve M.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Excellent for bootstrapped budgets"

February 10, 2017

4.0

In these early days, we need a CRM to help us keep track of our interactions with our growing user base. Capsule CRM allows us to easily record customer details via their API and log all emails using the drop box email address. It's a really simple-to-use bit of kit and has helped us achieve our goals. Would recommend!

Pros

The features we needed for our small user base are free, I really hope we can join a paid plan and support this product!

Review Source

TM

Tony M.  
Director  
Computer Software  
Used the software for: 1-2 years

### "Good tool for planning project pipeline."

October 3, 2016

4.0

For us this product does a good job of a fairly simple specific task. It tracks our sales pipeline and we use the charts for planning resourcing and capacity. The xero add-on is useful too.

Pros

Integration with xero. Simple.

Review Source

VR

Verified Reviewer  
Platform & Product Development Lead  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great product!"

February 4, 2016

5.0

Awesome product with the powerful features you need and without the crazy price tag. The UI is clean and easy to use making it easy to get up to speed.

Review Source

ES

Elizabeth S.  
Manager of Business Development  
Electrical/Electronic Manufacturing  
Used the software for:

### "FAirly simple interface, low price, customizable with unlimited custom fields!"

August 14, 2018

5.0

Nope.

Pros

The customer service was amazing. I am NOT a data not a tech person, but when my hired gun failed to do the import properly, I did it myself with the help of The super people at Capsule - over email! I love that the custome fields are easy to add, and the interface for the CRM is intuitive.

Cons

Nothing so far. Well, I wish I could do mass emails without using an App like Mail Chimp, but that is probably for the best and I just do not realize it!

Review Source

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