# Page 7 | Capsule Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Capsule the right Lead Management solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/124041/Capsule/reviews

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Capsule

4.5 (167)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Capsule

## Showing most helpful reviews

Showing 151-167 of 167 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JT

John T.  
Loan Officer  
Banking  
Used the software for: Less than 6 months

### "Perfect for a small business"

June 14, 2018

5.0

Pros

It was easy to learn, as well as easy to use. Easy on the budget. I customized it so all by myself without having to wait for tech support which usually takes to much time.

Cons

Can not really think of anything negative at this point. I hope nothing pops up because it is totally within my budget.

Review Source

JM

Juan M.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "Purchased this as a tool for my company"

April 3, 2015

4.5

Pros

My Client Managers were really struggling with the ability to get their work done quickly and efficiently; collaboration was a real issue as well. Excel spreadsheets, though useful, had outlived their utility.

Cons

The full functionality of other CRMs isn't present, but we don't really need it right now.

Review Source

JP

Jeff P.  
CFO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Easy to learn product and terrific responses to questions"

August 8, 2016

4.5

Pros

I have administrator rights for the software. I find it extremely easy to use. Teaching other s the basics has been very positive too.

Cons

The only issue I have is with individuals being able to view other people's contacts etc. I would like the ability to have more options with regards to settings.

Review Source

ER

Elle R.  
Sales Assistant  
  
Used the software for: Less than 6 months

### "Simple to use "

March 12, 2018

5.0

Pros

Very basic CRM tool. Get for lead management . The free version is great for organizing my contacts and opportunities.

Cons

The app could use improvements. I like to be able to work on the go. Wish the contacts could be integrated with the ones in my phone.

Review Source

JM

Josephine-Marie M.  
It help  
Computer Networking  
Used the software for: 6-12 months

### "LOVE it!!"

October 24, 2018

4.0

Pros

I like this software on how it organizes the email and sale everything for me so I don't have to go looking for the things that is needed for sales. It helps with staying on track with the customers

Cons

the only thing that is least liked is the calendar but other then that everything is good.

Review Source

VR

Verified Reviewer  
Agency Owner  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Wonderful CRM!"

December 18, 2018

5.0

Pros

So, Capsule is pretty DOPE! lol.. It's simple to use and makes life a whole lot easier when it comes to managing clients and opportunities. I actually stumbled on to Capsule via GetApp and love the platform.

Cons

I don't have any cons at the moment. They have a Free version for those who want to jump in and the ability to upgrade when necessary. I'm satisfied.

Review Source

Craig W.  
  
E-Learning  
Used the software for: Less than 6 months

### "null"

July 24, 2015

5.0

Review Source

PW

Pete W.  
Managing Director  
  
Used the software for:

### "Meets the Sales Needs of Small Business"

September 28, 2012

4.0

Try it. Nothing to lose apart from your time.

Pros

Affordable to start with - FREE limited to 250 contacts Web based - nothing to install Easy to use and configure - excellent online documentation and support FAQs. Easy UI. Scalable - affordable you grow Browser based - works with mobile devices and Windows, Mac or other platform

Cons

None I can see so far.

Review Source

VR

Verified Reviewer  
Enterprise Account Executive  
Computer Software  
Used the software for: 1-2 years

### "Easy delivery"

July 16, 2019

5.0

Pros

Best delivery product I've seen. I get orders on time

Cons

No complaints. Made my life a lot easier

Review Source

JG

Jacob G.  
  
  
Used the software for:

### "Great Tool"

October 7, 2016

4.0

Pros

We are a small company. Capsule has helped us stay organized in our sales approach. It is highly customizable, integrates fairly well with gmail and google calendar, and it is simple enough to easily navigate and stay focused on the task at hand. Highly recommended.

Review Source

VR

Verified Reviewer  
Vice President, Investor Relations  
Investment Management  
Used the software for: I used a free trial

### "Convenience"

December 12, 2018

4.0

Pros

Its great way to get your prescription if you live in a city or don't have time to pick it up. The app is also easy to navigate.

Cons

There isn't much I don't like except there are competition our there and depending on healthcare coverage you might get better deals

Review Source

BR

Brian R.  
  
  
Used the software for:

### "Great CRM for Startups"

November 7, 2016

3.0

This is a very basic CRM but can be very valuable if you need a program to help you log contacts with potential clients and prospects.

Pros

Easy to use.

Cons

A few limitations. But they are constantly updating.

Review Source

IF

Iain F.  
  
  
Used the software for:

### "A solid CRM"

January 6, 2017

4.0

Capsule is a solid CRM that has great integrations. It's not flashy, but it does the job well. Ideal for tracking customer interactions.

Review Source

MP

Marie P.  
CFO  
Retail  
Used the software for: Less than 6 months

### "Easy CRM for your basic needs"

October 23, 2018

5.0

Pros

Very simple and intuitive to use. I like the integration with Gmail. I also like the app available on iOS and Android.

Cons

I don't like that we can't tag a new person or organisation directly in GMail with the addons. I have to go back to capsule to add the tag.

Review Source

SM

Shuna M.  
Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Keep all your contacts in one central place"

January 4, 2017

4.0

When I started looking for software that would help the team work from the same information, Capsule fitted the bill. It took a while to get all my contacts entered, but once I had, the sales team were able to view my notes as well as add their own. It's revolutionized the way we work together.

Pros

Easy to use, great design.

Review Source

NC

Nicola C.  
Marketing Consultant  
Construction  
Used the software for: I used a free trial

### "Great for very basic user..."

November 17, 2017

4.0

Pros

Really easy to use and get up and running with Capsule - a simple workflow included at a great price.

Cons

The reporting is very light with no obvious integration offered and lack of user permissions a deal breaker :-(

Review Source

JD

Joshua D.  
Business Support Officer  
Human Resources  
Used the software for: Less than 6 months

### "null"

July 28, 2015

5.0

Review Source

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