# Veribook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Veribook the right Scheduling solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124063/Veribook/reviews --- Veribook 4.8 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Veribook Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Project Manager Construction Used the software for: 6-12 months ### "Works good!" March 2, 2019 4.0 Pros Good calendar for dates, easy to pick out the day you want. Cons No issues with Veribook for Dr. appointment bookings. Review Source JC Jennifer C. Deputy City Clerk Government Administration Used the software for: 1-2 years ### "We recommend Veribook Software!" March 30, 2021 5.0 The software is easily integrated with our website. \[SENSITIVE CONTENT HIDDEN\](our contact/trainer/superman) was readily available and created and implemented our system after asking all the necessary questions. We have been able to manage our passport appointments and limit the number of people in our lobby (Covid restrictions) so well that other departments have asked us how we did it and also implemented Veribook. We are able to reach out to confirm appointments for the next day so that we help as many people as possible. This software has really contributed to improving our ability to serve the public during a pandemic! Pros We needed something user friendly to try and handle our passport appointments and this software is very intuitive to use. The "First Available" button has been very popular with the public! The software is also easy to maintain and customize so that when we need to make changes (agents available, hours) we can implement them immediately. Cons Honestly we haven't found anything we didn't like Reason for choosing Veribook I was familiar with Veribook from my previous agency, knew it worked well and recommended it as soon as we decided we needed to implement some form of appointment system for passports in Orange. Review Source SC Sandra C. RMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use" March 6, 2019 4.0 Pros It makes booking appointments easy and convenient Cons It's not as easy to use on a mobile device Review Source DE David E. Manager of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Straight-forward Scheduler That Does What it is Designed to Do!" February 16, 2017 4.0 We have been very happy with Veribook and the level of customer support that they offer. Working with them has been a great experience. They are timely and responsive to our needs, and have gone out of their way to deliver and customize their solution to the utmost of their abilities. Scheduler does not have a lot of bells and whistles and is not super stylish, but it does what it is designed to do - it allows our customers to book, reschedule, and cancel appointments. It allows our team to manage the schedules, offerings, bookings, etc. with relative ease. It also manages time-zone seamlessly, which is something that was hard to find in a lot of other schedulers we looked at during the vetting process. We have customers across the country, and service providers that are interacting with those customers in different time-zones. Most of the scheduler companies we looked at could adjust time-zone for either the client or the provider, but not both. Veribook has a scheduling solution that adjusts for both the client and provider and ensures that appointments are not missed due to a time-zone miscalculation. Again, can't say enough about the level of service that Veribook has provided to us. Readily available and willing to do all they can to meet our specific requests without nickle and diming us on "change-order" fees. Highly recommended! Pros Ability to calculate time zones for both client and provider. Simple design and user-friendly interface. Cons Reporting features are minimal, and aesthetic customization could be improved. Review Source BMW Betty M W. Director / General manager Education Management Used the software for: 1-2 years ### "Very helpful in setting up and understanding use of the software." October 27, 2017 5.0 Our students enjoyed the reminders and confirmation of appointments. Pros Ease of use. Time-zone features were superb and intelligent. Measaging features were also excellent and adaptable. Calendar was adaptable to all business situations. Cons The Veribook Calendar did not permit use of the 24 hr clock - which is commonly used in Europe. Also, it did not allow one to choose ones own start day for the week - so the calendar week always started on Sunday and could not be changed to Monday - which we preferred. There was also some conflict between Admin functions and employee's functions - for example, in defining working hours. I always had to deine working in the Admin account rather than in my account as an employee. Review Source LB Lisa B. Founder & Principal Professional Training & Coaching Used the software for: 6-12 months ### "Best Calendaring System Out There!" January 3, 2017 5.0 When my business grew beyond "setting up appointments through back and forth e-mail" I knew I needed a system that was cost-effective, user-friendly, customizable, and flexible. I spent an entire day testing at least 8 different systems. The only one that met all my criteria was Veribook. I e-mailed them with several questions to ensure the system would meet my needs. They responded immediately. I decided to give them a try. I had many questions and a lot of customization. They patiently answered each question and responded to each request for customization. And, for customers who like to do it themselves, they're currently beta testing an application that will allow for that too. I am so glad I found Veribook, they have saved me a great deal of time and energy that was previously dedicated to managing my calendar. Now I can focus that time on my business! Pros Responsiveness of tech team. Flexibility. Syncing to my existing calendar. Cons Glad to see they're beta testing an app to allow the customer to customize on their own! Review Source WA Whitney A. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Booking Made Easy" February 13, 2019 5.0 Overall it's great! Very helpful!! Pros Helpful to see working hours of physicians - the automated populating system when booking for patients is also a godsend, as it means we aren't required to fill out all the information repeatedly. Cancelling appointments is also helpful and easy, and the ability to send a message/email to a patient with a cancellation also allows for convenience (and one less step of contacting someone in a separate tab/action). Cons Sometimes selecting an appointment 'timeframe' on an individual's "day" screen can be a bit tricky, especially if appointment times are close together. You need to click in just the right spot to prompt the correct 'booking' pop up window, and not accidentally on another patient. It would help if there was more 'space' between the listed timeslots to it's easier to click and add. Review Source MS Matt S. Office Intern Used the software for: ### "What a Fantastic Service!" July 12, 2012 5.0 If you have a need for an online reservation system, look no further than Veribook. With their easy to use interface and their fantastic customer service, Veribook has drastically improved day-to-day workings of our car reservation system. Thanks, Veribook! Pros We are community service-based organization at Dartmouth College and we use Veribook to manage reservations for the fleet of cars we have available for our volunteers. Veribook allows students to make their own reservations at their convenience. It's also a huge time-saver for us as an organization. Prior to using Veribook, all of our reservations were managed on paper, and this made preparing weekly reports on car usage incredibly time consuming. Veribook's export data feature creates an Excel document, which can easily be manipulated to yield all the information we need. Veribook literally saves us hours every week. Furthermore, the customer service is phenomenal! I don't think I've ever waited more than a few hours to receive an answer to a question, and they basically set up our account after we told them exactly what we wanted. I highly recommend Veribook to anyone who needs some sort of reservation system. Cons I actually cannot think of anything negative to say about the product. Review Source HG Heather G. Used the software for: 2+ years ### "Excellent Product and Customer Support" February 16, 2017 5.0 I have been working with Keith at Veribook for a little over two years now. When I was looking for a product to assist our agency with appointment scheduling, I was looking for something with good support, customization, ease of use, and excellent customer service within North America. I chose Veribook because of the care and attention to detail shown in our interactions from the very beginning. Through every iteration of our product, I felt that I was always heard, understood, and clearly communicated with by Veribook staff. Customer service has been excellent throughout our time working together, and the cost is very reasonable. I would, and have, recommended this service many times. Review Source TS Tracey S. Office Supervisor Libraries Used the software for: Less than 6 months ### "Online booking system - essential for our passport services!" November 19, 2018 5.0 Using this online booking system has allowed our passport agents and library staff to focus on their work and not spend countless hours answering phone calls, making changes and setting up appointments. I also like that the system sends a confirmation email as well as a reminder email with a link included to make cancellations easy. We were able to work with our representative to customize our booking page which is another place to provide more information and reminders to the customer. Pros I love how easy this system is to use for both the customer and our staff. I like that we were able to customize our booking page to meet our needs. Although the system is not difficult for our staff to use, I love that tutorials are available to help us with things that we may not use very often. Cons Nothing! We love it! I can't think of anything that I would change. Review Source PK Paul K. Used the software for: ### "Very easy to use and incredible customer service" January 14, 2015 5.0 We have used Veribook to manage our student counselling appointments. Prior to using Veribook, we managed all appointments through Outlook. Needless to say, using Veribook have saved a great deal of administrative time for us! Keith is incredible in his customer service. He is readily available and will get back to any query within the day. He's calm under pressure and can find a solution to any issue swiftly. I would highly recommend using Veribook if you need online scheduling within your business. Review Source PR Patricia R. Used the software for: ### "Excelent scheduling provider" January 17, 2017 5.0 Veribook has been a great provider since day 1. Very easy to communicate with, 100% responsive with us and with our patients; their flexibility and knowledge is fantastic. They are experts on their field and they have never let us down. Their booking page has no down time, I think it was down for a less than minute in almost a year. Customer care is courteous and patient. I would recommend their services to any business. We are grateful to have found them. Review Source SC Steph C. Used the software for: ### "Great customer experience" February 17, 2017 5.0 Veribook is a very simple, affordable way to provide an online sign up solution to our wellness customers. They are great to work with and very responsive to our needs. We have requested a quick turnaround on a number of occasions and they always pull it together for us. Review Source DT Danielle T. Animal Communicator Used the software for: ### "Wonderful program and service" September 2, 2014 5.0 Veribok booking system is easy to use. My clients find it pretty straightforward and simple. It's professional in design and is smething I've been recommending to others for quite awhile now. Review Source EW Elizabeth W. Used the software for: ### "Amazing Product and Service" January 14, 2015 5.0 Veribook is a wonderful tool, very user-friendly and the customer service couldn't be better. Highly recommended! Review Source ET Erin T. n/a (I am the customer) Medical Practice Used the software for: Less than 6 months ### "Easy to use time saver" February 25, 2019 4.0 It's a great software for the customer - intuitive and a time-saver! For someone who does most things online, it's great to see my doctor embracing this type of technology. Pros I use the software to book my medical appointments. It's easy to use and saves me time. I request and appointment and within hours my appointment is confirmed. Cons The software is great, the only con is that by bypassing the need for telephone calls it can be difficult to reach my doctor via phone. Review Source Chris N. Vice President Sports Used the software for: 2+ years ### "Amazing flexibility " July 22, 2016 5.0 Keith and the team at Veribook were the only company that had the flexibility to meet our very unique set of needs. Pros It's Flexibility and adjustability. Cons Bit of learning curve on the administrative end but one you get used it it's not an issue. This learning curve is expected for software so versatile. Review Source VR Verified Reviewer Director Accounting Used the software for: 6-12 months ### "Very Flexible Booking Software" February 12, 2018 5.0 Increased revenue and greater office efficiency Pros Super flexible -- so many options to get things configured specifically the way they need to be for each of the people I manage bookings for (I have 6 medical practitioners from different fields who all have very different, and very specific requirements). In addition Veribook's integrations are super robust! Cons So many options makes the UI a bit challenging at times, but definitely usable. UI for the clients could use a bit of modernization -- but I hear that's in the works for the next version! Review Source VR Verified Reviewer Communications Planner Government Administration Used the software for: 2+ years ### "Easy to book" February 16, 2019 4.0 Pros Love booking my medical appointments on Veribook. So much easier than back and forth trying to find a good time with an admin. Instead I see what's open and choose the spot I want. Cons There should be AA function where you log in and it lists all your upcoming appointments with ability to change or cancel them Review Source VR Verified Reviewer Clinical Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "User friendly software " February 12, 2019 5.0 It is a great tool for appointment booking and management. Pros It is user friendly and was laid out very clearly. The information around it was also made very clear so to reduce the chance of consumer errors Cons I would prefer if fields that are number based (ie OHIP #) trigger the number pad to be used. Review Source VR Verified Reviewer Operations Manager Consumer Services Used the software for: 2+ years ### "Veribook review" February 17, 2019 5.0 Pros Veribook is fast and user friendly. Easy to log in Cons This probably has more to do with the clinic but requiring a health card every single time you book an appointment is inconvenient it should either store the card on file or remember the numbers Review Source VR Verified Reviewer Group Account Director Medical Practice Used the software for: 2+ years ### "Easy to use and understand!" February 15, 2019 5.0 Pros I use Veribook to book all of my doctor's appointments, it's quite easy and intuitive to use. I love the automatic add to my calendar of my appointments. Cons No complaints so far! The software hasn't let me down yet. Review Source NO Nicole O. RPN Hospital & Health Care Used the software for: 6-12 months ### "Veribook for medical clinic use" February 13, 2019 4.0 Pros Easy to use Shows available times / next available date & time Cons system glitch - unable to cancel appointments at times Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 2+ years ### "Great service" April 1, 2019 5.0 Pros Makes booking a breeze, have never had an issue scheduling an appointment with my doctor Cons I Have really enjoyed this software and can't think of anything I would change. Review Source VR Verified Reviewer Business Analyst Management Consulting Used the software for: 6-12 months ### "Changes the game for medical reservations" February 12, 2019 5.0 Pros Love that I don't have to deal with a receptionist, and that I can book and cancel appointments 24 hours a day, on my phone or on my computer. Cons A bit finnicky with LastPass... not sure why the first prompt after making an appointment is to create a new account rather than log-in. Feels like it should be the other way around. Review Source Similar Products Featured