# Therap Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Therap Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more. Source: https://www.capterra.com/p/124101/Therap --- # Therap Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Therap ## What is Therap? Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## What is Therap used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Home Care](https://www.capterra.com/home-care-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Therap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.therapservices.net&name=Therap) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Therap 4.7 (93) VS. [4.6 (172)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (93) Ease Of Use 4.7 (172) Value For Money 4.5 (80) Value For Money 4.5 (141) Customer Service 4.7 (88) Customer Service 4.9 (169) ## Therap alternatives Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124101/Therap/alternatives/) ## FAQs about Therap Overview ### Which roles and teams benefit most from Therap? Therap benefits operations leaders, program directors, house managers, and office administrators overseeing disability and human services workflows. Clinical and behavior teams use it to document care, track incidents, and maintain compliance, while billing, quality assurance, and executive staff rely on it for reporting, reimbursement accuracy, and organization-wide oversight. Answer based on 93 reviews Overview ### What company size and industries is Therap built for? Therap is built primarily for small businesses in LTSS and HCBS, with 65% of reviewers from small organizations and 25% from Hospital & Health Care. It also serves Individual & Family Services at 22% and Mental Health Care at 15%, with additional use among midsize businesses at 26% and enterprises at 10%. Answer based on 93 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Therap? Therap includes core EMR/EHR features like patient records management, charting, and medication management, with strong document storage for information access and daily documentation. Differentiating features include care plan management, incident management, compliance tracking, customizable reports, scheduling, billing, and staff communication tools that support coordinated care and oversight. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Therap? Therap offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Frontline staff and new users often pick up basic documentation tasks quickly, while admins and teams using advanced modules usually need more structured guidance, step-by-step materials, and extra time during implementation. Answer based on 16 reviews Getting Started and Support ### What customer support options does Therap offer, and how do users rate the experience? Therap offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as accessible, knowledgeable, and helpful with troubleshooting and training. Some report longer waits at times, unresolved questions, and needing repeated follow-up for urgent issues. Answer based on 14 reviews Features and Usability ### How easy is it to access client information in Therap? Therap makes client information easy to find, view, and share across care teams in one secure system. Direct support professionals, case managers, and agency staff often mention quick access to medications, appointments, reports, and records, though some teams note the mobile app offers fewer access options than the full web version. Answer based on 23 reviews Features and Usability ### Is Therap easy to use for daily staff and managers? Therap feels easy to use for daily documentation and routine tasks, especially after basic setup and training. Direct support staff often find the dashboard and common modules straightforward, while managers and admins sometimes need extra guidance for permissions, advanced features, and updates that can interrupt around-the-clock operations. Answer based on 21 reviews Features and Usability ### How well does Therap handle daily documentation? Therap keeps daily documentation in one place and helps care teams replace paper records with searchable electronic notes. Direct support professionals and managers value access to logs, MAR entries, incidents, and vitals, but some report challenges reviewing staff completion, character limits, downtime, and losing text when entries do not save. Answer based on 21 reviews Customization ### How customizable is Therap for different agency needs? Therap offers useful customization through modules, workflows, and organization-specific settings, which many agencies find flexible enough for daily operations. Admins and supervisors like adapting the system to company needs, but some teams want deeper control over dropdown lists, reports, state-specific requirements, and feature changes introduced through updates. Answer based on 19 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting & Statistics 4.6 (48) 62.50% of 48 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard 4.6 (46) 63.04% of 46 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports 4.5 (32) 59.38% of 32 reviewers that rated this feature as important or highly important Alter the layout and content of reports Compliance Tracking 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Incident Management 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Insurance Eligibility Verification 4.2 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Therap 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Track the attendance of specific individuals or groups Create, manage, and send invoices or bills to customers Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Track and report regulatory data to either internal management or external stakeholders Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Create and securely store digital patient records Specifically for long term care providers Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Manage and track all disruptions and incidents Checking eligibility of patients for different insurance claims Receive lab results electronically Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track and manage the scheduling of tasks Process that confirms a caregiver's visit and services provided Get Advice We can help you find the software with the features you need. Features 4.5 (93) 4.5 Based on 93 reviews ## Pricing Value for money 4.5 (80) ### Starting price Free trial not available Value for money 4.5 (80) 4.5 Based on 80 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (88) 4.7 Based on 88 reviews ## User reviews Overall rating 4.7 Based on 93 reviews Filter by rating 5(68) 4(23) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent SB Sara B. House supervisor Mental Health Care ### "Very easy to utilize " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Pros I love how easy it is to find what you are looking for. The updates that do are so useful and very beneficial to all. Cons I don’t feel there are any cons at the time currently. The support techs are amazing if something comes up they get right on fixing it or helping walk you through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gloria M. Business Office Assistant Manager Individual & Family Services ### "Therap review from wesco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 7, 2026 Very easy to navigate and use. I use it every day and there is a lot to learn still so I am excited to use it more in my daily work! Pros Very easy to use! Great to use for communication within our company and very private! Definitely recommend Cons I believe it’s very friendly to use I don’t use a lot of it yet since I just started in quality assurance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Chris S. Day program supervisor Health, Wellness and Fitness ### "Therap is a great tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 7, 2026 Love it. Would like it to not take you out of the search of data when you need to send an scomm. Would recommend. Pros Docing is easy and able to navigate throughout. Learning more things daily and at the conference especially with AI. Cons Downtimes during the peak times to do doc. When you send an scomm and it take you out of the search for data. Switched from [eDocs](https://www.capterra.com/p/169707/eDocs/) Ease of use and ability to look at different things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Katina S. Director of Operations Mental Health Care ### "Love therap!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Pros I like the face everything I need is in one spot. From documentation as well as MAR. Signing off on meds is important and easy Cons Pulling documentation reports. I would like to see a way we can set the shifts and pull reports per day and it shows if documentation has been done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lindsey M. Residential Program Manager Human Resources ### "Therap review 4/7/26" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Overall experience is good. I wish there was a push notification for when documentation was not started for a shift. Pros Therap is relatively easy to use and navigate. When I go to customer support or ask for help I always find what I am looking for easily. Cons As working as a residential program manager, checking documentation is essential. Checking documentation on Therap is a task and could be made much easier for managers to assure documentation was completed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Krystal W. CMA Quality Assurance Non-Profit Organization Management ### "Therap Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 7, 2026 We have been using Therap for many years. The last 8 years I’ve learned so much it’s always growing. Pros Therap is very easy to get around in. Easy access and very user friendly. If you would make a mistake you can go back in and correct the error. Nothing saves until you save it. Cons When Therap goes down and you are in the middle of documenting you lose everything and have to go back in and redo it. Limited amount of characters when typing your documentation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Selena C. Cna Assistant Manager Non-Profit Organization Management ### "Therap is easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Pros Its easy to use makes documentation easy. It makes checking individual vitals for a few months as easy as just picking the dates. Great for when taking individuals to doctor appointments. Cons I personally wouldnt change anything to therap. It has everything I need to use for my job working in the nursing department. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Program Services Hospital & Health Care ### "Therap is Great!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 I love Therap! Before Therap we were still hand writing documentation and QA was a lot more difficult. Pros The individual home page is great! It is a one stop shop to find everything you need. Makes it easier for staff to learn and navigate. Cons I don't like that you can't update users or other applications without changing info from the start of therap. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lisa C. Host home program manager Mental Health Care ### "PCN Des Moines review! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Overall it has been great to utilize for all services we are working with and our team has really enjoyed that the system is learnable and user friendly. Pros It is external user friendly and there is alway someone available to answer questions. There has been great interactions with all the questions we have had. Cons We don’t utilize everything and the glitches when the updating is happening. There have been issues with users being able to get back into the system without having to reset privileges Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dakota B. Safety and Training Coordinator Hospital & Health Care ### "Safety and Training Coordinator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 7, 2026 Really good. Good community and connection very knowledgeable and enthusiastic about their work with therap. Love it. Pros The experience and knowledge is amazing 👏 so much info and tweaks to make documentation better. Very help individuals and information Cons AI can be better. I personally know that AI loves to collect data but also make up fake things so i am on defense on AI due to AI making up things on live TV as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124101/Therap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ECP vs Therap](https://www.capterra.com/compare/90493-124101/ECP-vs-Therap)