--- title: "Therap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Therap Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more." source_url: "https://www.capterra.com/p/124101/Therap/" page_type: "product" language: "en" --- # Therap Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Therap ## What is Therap? Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## What is Therap used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Home Care](https://www.capterra.com/home-care-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Therap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.therapservices.net&name=Therap) Rating Breakdown 4.7 +− Features4.5 Value for Money4.5 Ease of Use4.5 Customer Service4.6 Rating Breakdown 4.7 Features4.5 Value for Money4.5 Ease of Use4.5 Customer Service4.6 ## Therap Reviewers Verdict Updated August 2026 AI summary - Therap is a fit for small to midsize health and human services agencies needing organized client records and documentation. - Positive feedback centers around its intuitive navigation, approachable interface, and ease of training for staff at all levels. - Teams report faster daily documentation, more accessible client information, and clearer medication tracking. - Some key downsides are extra steps to verify documentation completion, character limits, and occasional challenges with documentation search and reporting. - It works well for agencies prioritizing digital recordkeeping and compliance, but may be less ideal for those needing advanced documentation oversight or custom reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Therap 4.7 (100) VS. [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price Contact vendor Starting Price $325 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (100) Ease Of Use 4.5 (168) Value For Money 4.5 (86) Value For Money 4.5 (165) Customer Service 4.6 (94) Customer Service 4.6 (166) ## Therap alternatives [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (190)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124101/Therap/alternatives/) ## FAQs about Therap Overview ### What problems does Therap solve? Therap solves slow, paper-based documentation, hard-to-find client records, and fragmented workflows by putting notes, MAR entries, doctor’s orders, and IPOP information in one organized system. Direct support staff, nurses, agency administrators, and provider teams benefit most from faster documentation, easier medication sign-off, simpler search, and more secure internal communication. Answer based on 27 reviews Overview ### Which roles and teams benefit most from Therap? Therap is most used by operations leaders, program directors, residential managers, and administrative teams that oversee service delivery and compliance. Clinical and behavior staff use it to document care, track outcomes, and coordinate support, while billing, quality assurance, and executive teams rely on it for reporting, audits, and organization-wide visibility. Answer based on 93 reviews Overview ### What company size and industries is Therap built for? Therap is built mainly for small health and human services organizations, with 65% of reviewers from small businesses and 25% from hospital and health care. It provides LTSS and HCBS, and is also used by midsize businesses at 26% and enterprises at 10%, especially in individual and family services and mental health care. Answer based on 93 reviews Features and Usability ### What are the key features of Therap? Therap includes core EHR and documentation features such as patient records management, charting, medication management, and incident management. Differentiating capabilities include scheduling and attendance tracking, billing and claims management, customizable reports, and secure document storage, with mobile access and staff communication supporting day-to-day care coordination. Answer based on 27 reviews Getting Started and Support ### How easy is it to onboard and train a team on Therap? Therap offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say frontline staff often pick up charting and daily documentation quickly, while admins, new hires, and users with advanced permissions usually need more structured guidance, step-by-step materials, and extra time. Answer based on 22 reviews Getting Started and Support ### What customer support options does Therap offer, and how do users rate the experience? Therap offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as accessible, knowledgeable, and quick to troubleshoot, with helpful training as well. Some report slower responses at times, unanswered questions, or fixes that require repeated follow-up. Answer based on 17 reviews Features and Usability ### How easy is it to access client information in Therap? Therap makes client information easy to find, view, and share across care teams. Direct support staff, case managers, and supervisors often use it to check medications, appointments, reports, and service records in one place, though some teams note the mobile app offers fewer access options than the full web version. Answer based on 23 reviews Features and Usability ### How well does Therap handle daily documentation? Therap handles daily documentation well by keeping notes, MAR records, incident reports, and health data in one system. Direct support professionals and managers value the move away from paper and the ability to review records quickly, though training can take time, manager oversight can feel clunky, and unsaved entries may be lost during downtime. Answer based on 21 reviews Features and Usability ### How customizable is Therap for different provider needs? Therap offers useful customization through modules, permissions, and workflows that fit many provider organizations. Admins and supervisors often like adapting the system to company needs, but some teams want deeper control over lists, reports, and state-specific requirements, and feature changes or slower enhancement timelines can limit flexibility. Answer based on 19 reviews ## Features AI summary Based on 296 Assisted Living reviews Capterra reviewers point to these as the top features buyers look for in assisted living software: - **Patient Records Management** (**59%** of reviewers rated this feature as critical) - **Medication History** (**61%**) - **Charting** (**63%**) Therap supports all three of the features reviewers rank highest: **Patient Records Management**, **Medication History**, and **Charting**. Together, these capabilities help assisted living providers keep resident information organized, track medications accurately, and maintain up-to-date care documentation, allowing teams to support better daily care and more informed decisions. Charting 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Document Management 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Activity Dashboard 4.6 (49) 65.31% of 49 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics 4.6 (49) 63.27% of 49 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Reports 4.4 (34) 61.76% of 34 reviewers that rated this feature as important or highly important Alter the layout and content of reports Therap 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Attendance Tracking: Track the attendance of specific individuals or groups - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - EMR/EHR: Create and securely store digital patient records - For Long Term Care: Specifically for long term care providers - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Lab Integration: Receive lab results electronically - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Scheduling: Track and manage the scheduling of tasks - Visit Verification: Process that confirms a caregiver's visit and services provided --- Get Advice We can help you find the software with the features you need. Features 4.5 (100) 4.5 Based on 100 reviews ## Pricing Value for money 4.5 (86) ### Starting price Free trial not available Value for money 4.5 (86) 4.5 Based on 86 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (94) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (94) 4.6 Based on 94 reviews ## User reviews Overall rating 4.7 Based on 100 reviews Filter by rating 5(71) 4(25) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent FL Fedelyne L. Staff Accountant Individual & Family Services ### "Valuable and Honest " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 Good, I learned a lot from the webinar uploaded on the website. Therap is like a continuous education Pros The introduction of BI for reporting and revenue projections. I discovered when can run individual budget reports Cons Unable to delete any denied that have been resubmitted and paid but still in the report, not having the ability to notify when unsent claims Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mohammed G. Area Director Consumer Services ### "Garbage in and Gabbage out Phrase. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Proficiency with Therap I consider myself proficient in using the Therap system and have developed a good understanding of its various functions through my professional experience. I am comfortable navigating the system and utilizing its different modules to complete required documentation, review individual information, and perform routine administrative and program-related responsibilities. My experience with Therap includes entering and reviewing documentation, accessing individual records, monitoring service-related information, reviewing reports, and ensuring that required information is completed accurately and within established timeframes. I understand the importance of maintaining accurate and consistent documentation, particularly because information entered into Therap may be used for service verification, billing, compliance, quality assurance, and program monitoring purposes. I am also comfortable identifying documentation discrepancies, reviewing information for completeness, and following established procedures to address errors or missing information. My familiarity with the system allows me to navigate Therap efficiently and complete assigned responsibilities with minimal assistance. Overall, I would describe my Therap experience as proficient. I have a strong working knowledge of the system and can independently perform many of the functions required for my role. At the same time, I remain open to additional training, particularly on advanced features, specialized modules, and organization-specific processes that can further strengthen my knowledge and effectiveness when using Therap. Pros From the Billing Training Roadmap: Processes, Procedures, and Requirements, I learned the importance of completing billing-related responsibilities accurately, consistently, and within the required timeframes. The training provided me with a better understanding of the overall billing process, including the documentation and procedures necessary to support accurate billing. I learned how important it is to ensure that all required documentation is complete, accurate, and consistent with the services provided. This includes reviewing service records, verifying dates and times, ensuring required signatures are obtained, and identifying and correcting missing or inaccurate information before submission. The training also helped me understand the importance of following established billing procedures and meeting submission deadlines. Delayed, incomplete, or inaccurate documentation can affect the billing process and the overall operations of the program. Additionally, I learned about compliance requirements and the importance of maintaining accurate records that reflect the services actually provided. I gained a better understanding of common billing errors, how to identify them, and the appropriate steps to correct or prevent them. Overall, the Billing Training Roadmap strengthened my understanding of billing procedures, documentation requirements, compliance expectations, accuracy, accountability, and timely submission. I will apply the knowledge gained from this training to ensure that my billing responsibilities are completed correctly and in accordance with organizational policies and requirements. Cons Limited Use of Therap Simulation During Training One area that could be improved in the training is the use of Therap simulations when teaching the different topics and procedures. Although the instructor explained the topics and provided information about the required processes, there was limited hands-on demonstration or simulation within the Therap system. Using Therap simulations during the training would provide participants with an opportunity to see how the information being taught is applied in an actual system environment. For example, the instructor could demonstrate each process step by step, show where information should be entered, explain how documentation should be completed, and identify common errors that staff should avoid. Incorporating hands-on Therap simulations would also allow trainees to practice completing tasks while receiving guidance and feedback from the instructor. This approach could make the training more interactive and help participants become more comfortable navigating Therap before they are expected to complete these responsibilities independently. Overall, combining verbal instruction with practical Therap simulations would strengthen the training experience. It would help reinforce the topics being discussed, improve understanding of the required procedures, reduce documentation and billing errors, and better prepare participants to perform their responsibilities accurately and confidently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Savannah D. Supervisor Medical Practice ### "Therap Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 11, 2026 Pros I like that they are implementing new AI features. I also like that you are able see what other departments input if you have the same client. Cons I wish Therap was more user friendly. There are a lot of sections that I am unsure where to upload certain things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Anne C. Director of Information Systems Mental Health Care ### "So much to learn with Therap! " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 4, 2026 Good - Administrative set up was not as intuitive as expected. Worked through this with representative, which did help in learning the workflow. As mentioned, there is a library of Guides however it does help for Administrators to go through an actual step through rather than be directed to the guides. IDD staff continue to gain workflow experience and all the acknowledgments that need to be made (PA’s, etc). Looking forward to learning much more detail in overall workflows. Pros Excited about a product that is specific to the IDD services - helping IDD staff with efficiencies so that the focus is on the individual client and services. We are currently using the Therap State provided functionality but are contracted for the GA State Bundle with Incentive. Looking forward to gaining more detailed knowledge regarding incentivized functionality and system workflow. Have already connected with some long time customers here at the conference. Cons Support style - Therap contacts sometimes respond to request for assistance and direct questions by referring user back to finding guides and while it is important for us to utilize all the guides available it is not always the most efficient way to assist us to move forward when quick system functionality help is needed (especially for new system users). Hands on for new users is a great way to assure system understanding and adoption of functionality. Therap support know the system well - would recommend greater time is spent with new customers overall. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) State offered replacement for IDD Connect, specific to IDD services, greater functionality to support care of our individuals served Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jazmine P. Case Manager,DDP Non-Profit Organization Management ### "Loving the evolution of Therap" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2026 I have enjoyed Therap and the fact that it is always evolving to fit needs. Therap is a great tool to use for person centered planning. Pros The interface, it is easy to use and integrate into lives of neighbors and dsps. Therap has a lot of tools for person centered planning and stores them in one place. Cons I am unable to look at health appointment for a specific house on the calendar or select certain people to look at on the calendar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HQ Hannah Q. Director of IDD Government Administration ### "Therap 2026" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 4, 2026 So far it’s lacking because it’s been minimal use currently only use the State features. Haven’t made the jump to the other modules. Pros Haven’t used it enough to say what I like most about it. Need more time with the product to give more information. Cons Needing more hands on with the system. I feel training videos are not as easy for some staff to figure out things and haven’t seen a walk thru of all the modules we can use in bundle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gena B. Director of Day Programs Hospital & Health Care ### "Therap- a new beginning " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 August 4, 2026 I’m just starting to learn the program and hope to become more comfortable as I learn more about the program. Pros I’m just starting to learn the program but being able to see information about our clients and understand their needs is great. Cons I find that it’s not intuitive. The modules don’t seem to speak to each other and having to manually input certain things seems counterproductive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sara B. House supervisor Mental Health Care ### "Very easy to utilize " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Pros I love how easy it is to find what you are looking for. The updates that do are so useful and very beneficial to all. Cons I don’t feel there are any cons at the time currently. The support techs are amazing if something comes up they get right on fixing it or helping walk you through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gloria M. Business Office Assistant Manager Individual & Family Services ### "Therap review from wesco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 7, 2026 Very easy to navigate and use. I use it every day and there is a lot to learn still so I am excited to use it more in my daily work! Pros Very easy to use! Great to use for communication within our company and very private! Definitely recommend Cons I believe it’s very friendly to use I don’t use a lot of it yet since I just started in quality assurance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Chris S. Day program supervisor Health, Wellness and Fitness ### "Therap is a great tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 7, 2026 Love it. Would like it to not take you out of the search of data when you need to send an scomm. Would recommend. Pros Docing is easy and able to navigate throughout. Learning more things daily and at the conference especially with AI. Cons Downtimes during the peak times to do doc. When you send an scomm and it take you out of the search for data. Switched from [eDocs](https://www.capterra.com/p/169707/eDocs/) Ease of use and ability to look at different things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124101/Therap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [GEOH vs Therap](https://www.capterra.com/compare/124101-207985/Therap-vs-GeoH)[AxisCare vs Therap](https://www.capterra.com/compare/124101-135068/Therap-vs-Non-Medical-Homecare-Scheduling)[ShiftCare vs Therap](https://www.capterra.com/compare/124101-233684/Therap-vs-ShiftCare) [CareSmartz360 vs Therap](https://www.capterra.com/compare/124101-233554/Therap-vs-CareSmartz360)[myUnity vs Therap](https://www.capterra.com/compare/124101-201299/Therap-vs-MyUnity-Home-Health-Hospice-Software)[ECP vs Therap](https://www.capterra.com/compare/90493-124101/ECP-vs-Therap)