--- title: "Therap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Therap Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/124101/Therap/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Therap Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Therap ## What is Therap? Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## What is Therap used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Home Care](https://www.capterra.com/home-care-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 107 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Therap?[Manage this product listing](https://www.g2.com/products/therap-services/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Therap 4.7 (107) VS. [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price Contact vendor Starting Price $325 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (107) Ease Of Use 4.5 (170) Value For Money 4.5 (93) Value For Money 4.5 (167) Customer Service 4.7 (101) Customer Service 4.6 (168) ## Therap alternatives Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (146)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124101/Therap/alternatives/) ## FAQs about Therap Overview ### What problems does Therap solve? Therap solves paper-heavy documentation, hard-to-find client records, and slow medication and service-note workflows by putting MARs, provider documentation, doctor’s orders, and searchable records in one system. Direct support professionals, nurses, agency administrators, and care teams benefit most from faster data entry, easier retrieval, and more consistent internal communication. Answer based on 27 reviews Overview ### Which roles and teams benefit most from Therap? Therap is most used by operations leaders, program directors, house managers, and administrative teams that oversee service delivery and compliance. IT and application support staff manage system setup, access, and troubleshooting, while billing, quality assurance, and clinical roles use it to document care, track outcomes, and maintain accurate records. Answer based on 100 reviews Overview ### What company size and industries is Therap built for? Therap is built for LTSS, HCBS, and care providers, with 64% of reviewers from small businesses and 24% from hospital and health care organizations. It also serves midsize businesses at 27% and enterprises at 9%, with strong representation in individual and family services at 21% and mental health care at 15%. Answer based on 100 reviews Features and Usability ### What are the key features of Therap? Therap includes core EHR features like patient records management, charting, medication management, and scheduling, plus documentation and document storage that keep client information in one place. Differentiating features include incident management, compliance tracking, billing and claims management, customizable reports, and staff communication with role-based information access. Answer based on 27 reviews Getting Started and Support ### How easy is it to onboard and train a team on Therap? Therap offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say direct-care staff and new users often pick up daily charting and notes quickly, while admins and teams using advanced modules usually need more structured guidance, step-by-step materials, and extra time. Answer based on 22 reviews Getting Started and Support ### What customer support options does Therap offer, and how do users rate the experience? Therap offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and easy to reach, with knowledgeable staff and useful training. Some report longer wait times, unresolved issues, or needing multiple follow-ups for answers during urgent situations. Answer based on 17 reviews Features and Usability ### How easy is it to access client information in Therap? Therap makes client information easy to find, view, and share across care teams. Direct support professionals, supervisors, and case managers often use it to access medication records, appointments, ISP details, reports, and other sensitive data in one secure place, though some teams find the mobile app less complete than the desktop version. Answer based on 23 reviews Features and Usability ### How well does Therap handle daily documentation? Therap supports daily documentation well by keeping notes, MARs, incident reports, and records in one place. Many direct support staff and managers find it easier than paper charting and helpful for compliance, though training can take time, staff oversight may feel cumbersome, and unsaved entries during downtime can create frustration. Answer based on 21 reviews Features and Usability ### How customizable is Therap for different provider needs? Therap offers useful customization through modules, workflows, and settings that fit many provider and admin needs. Supervisors and superusers often value its flexibility and ongoing updates, but some organizations want deeper control over lists, reports, and state-specific requirements, and changes to features or slower support can affect day-to-day setup. Answer based on 19 reviews ## Features AI summary Based on 298 Long Term Care reviews Capterra data shows that buyers of assisted living software rank the following features as their top priorities: - **Patient Records Management** (**58%** of reviewers rated this feature as critical) - **Medication History** (**62%**) - **Charting** (**64%**) Therap supports all three of the features reviewers rate most highly: **Patient Records Management**, **Medication History**, and **Charting**. Together, these capabilities help businesses keep resident information accurate, track medications clearly, and maintain up-to-date care documentation, allowing teams to make informed care decisions and manage daily operations more efficiently. Charting 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.8 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Care Plan Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Reporting & Statistics 4.6 (52) 65.38% of 52 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard 4.6 (51) 66.67% of 51 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports 4.4 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Alter the layout and content of reports Therap 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Attendance Tracking: Track the attendance of specific individuals or groups - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - EMR/EHR: Create and securely store digital patient records - For Long Term Care: Specifically for long term care providers - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Lab Integration: Receive lab results electronically - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Scheduling: Track and manage the scheduling of tasks - Visit Verification: Process that confirms a caregiver's visit and services provided --- Get Advice We can help you find the software with the features you need. Features 4.5 (107) 4.5 Based on 107 reviews ## Pricing Value for money 4.5 (93) ### Starting price Free trial not available Value for money 4.5 (93) 4.5 Based on 93 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (101) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (101) 4.7 Based on 101 reviews ## User reviews Overall rating 4.7 Based on 107 reviews Filter by rating 5(76) 4(27) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent LG Lakitha G. Residential Managers Hospitality ### "Great job! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2026 Would like to return, N/A great clear and precise presentation no extra questions needed. Will return for another session in the future. Pros All presentations we’re clear Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michael L. Chief Operating Officer Hospital & Health Care ### "Highly Recommended " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Pros I most appreciate just how much information Therap is able to capture and how supportive the Therap tech folks are when we reach out to them. Questions and issues are always responded to promptly. Cons Setting up new modules can be confusing. Sometimes the nomenclature is not intuitive enough for a new user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Monique M. Program Director Human Resources ### "Program Director " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Amazing to say the least. Therap has been a blessing especially coming from doing everything on paper. Pros ISP data and GERs interest me the most because that’s what my company uses the most. So I’m constantly using it. Cons There is pretty much not to much that I do not like about therap but if I had to pick something, it’s how it changes so much but obviously that’s a good thing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Iesha M. Residential Manager Non-Profit Organization Management ### "Very Informative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Pros AI was very informative. I think it’s very beneficial to staff and management to maintain documentation. Cons The room was cold. Other than that, no complaints. I don’t have any suggestions to give to improve the class. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Joseph P. Associate Director Professional Training & Coaching ### "Review Ai presentation " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 23, 2026 Very informative on Ai. I have been using Therap since 1999. I feel like now this tech is working for us. Pros I appreciated the presentation on Ai Assistant Dashboard. This is something I use regularly and appreciate the concise presentation. Cons Projector did not work, needed to switch rooms. I was looking forward to the Ai presentation the most. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Dina T. Billing Coordinator Hospital & Health Care ### "Fun With Therap" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 23, 2026 My overall experience with Therap has been great I've learned so many modules. \[sensitive content hidden\] have been great at training and implementation for our agency. Pros I like that it makes the billing process easy as far as the attendance, claims, and uploading the spreadsheet into Millin. Cons The process in learning how to input ISP programs, data, and also training staff at work. The long implementation process was not fun. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Beth S. Chief Compliance Officer Civic & Social Organization ### "Great system for IDD Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 If you need a documentation system, I can’t recommend Therap enough. I always have support and my staff are able to use the system with ease. Pros We have used Therap for 11 years. From a QA perspective, it can’t be beat. I can audit data, attendance, personal finance, health records and more quickly. The system allows me to give read only access to auditors and was a large reason for a very successful Medicaid audit. What you pay for the system is made up for in reassurance of the quality of documentation and more importantly, the care of our individuals. Cons The system can be costly and I sometimes struggle to find the exact report I need. However, Support is always helpful to assist. Alternatives considered [ProductLift](https://www.capterra.com/p/249800/ProductLift/) Reasons for choosing Therap More globally used and better support. Having a “community” to work with and other agencies to discuss use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Fedelyne L. Staff Accountant Individual & Family Services ### "Valuable and Honest " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 Good, I learned a lot from the webinar uploaded on the website. Therap is like a continuous education Pros The introduction of BI for reporting and revenue projections. I discovered when can run individual budget reports Cons Unable to delete any denied that have been resubmitted and paid but still in the report, not having the ability to notify when unsent claims Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mohammed G. Area Director Consumer Services ### "Garbage in and Gabbage out Phrase. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Proficiency with Therap I consider myself proficient in using the Therap system and have developed a good understanding of its various functions through my professional experience. I am comfortable navigating the system and utilizing its different modules to complete required documentation, review individual information, and perform routine administrative and program-related responsibilities. My experience with Therap includes entering and reviewing documentation, accessing individual records, monitoring service-related information, reviewing reports, and ensuring that required information is completed accurately and within established timeframes. I understand the importance of maintaining accurate and consistent documentation, particularly because information entered into Therap may be used for service verification, billing, compliance, quality assurance, and program monitoring purposes. I am also comfortable identifying documentation discrepancies, reviewing information for completeness, and following established procedures to address errors or missing information. My familiarity with the system allows me to navigate Therap efficiently and complete assigned responsibilities with minimal assistance. Overall, I would describe my Therap experience as proficient. I have a strong working knowledge of the system and can independently perform many of the functions required for my role. At the same time, I remain open to additional training, particularly on advanced features, specialized modules, and organization-specific processes that can further strengthen my knowledge and effectiveness when using Therap. Pros From the Billing Training Roadmap: Processes, Procedures, and Requirements, I learned the importance of completing billing-related responsibilities accurately, consistently, and within the required timeframes. The training provided me with a better understanding of the overall billing process, including the documentation and procedures necessary to support accurate billing. I learned how important it is to ensure that all required documentation is complete, accurate, and consistent with the services provided. This includes reviewing service records, verifying dates and times, ensuring required signatures are obtained, and identifying and correcting missing or inaccurate information before submission. The training also helped me understand the importance of following established billing procedures and meeting submission deadlines. Delayed, incomplete, or inaccurate documentation can affect the billing process and the overall operations of the program. Additionally, I learned about compliance requirements and the importance of maintaining accurate records that reflect the services actually provided. I gained a better understanding of common billing errors, how to identify them, and the appropriate steps to correct or prevent them. Overall, the Billing Training Roadmap strengthened my understanding of billing procedures, documentation requirements, compliance expectations, accuracy, accountability, and timely submission. I will apply the knowledge gained from this training to ensure that my billing responsibilities are completed correctly and in accordance with organizational policies and requirements. Cons Limited Use of Therap Simulation During Training One area that could be improved in the training is the use of Therap simulations when teaching the different topics and procedures. Although the instructor explained the topics and provided information about the required processes, there was limited hands-on demonstration or simulation within the Therap system. Using Therap simulations during the training would provide participants with an opportunity to see how the information being taught is applied in an actual system environment. For example, the instructor could demonstrate each process step by step, show where information should be entered, explain how documentation should be completed, and identify common errors that staff should avoid. Incorporating hands-on Therap simulations would also allow trainees to practice completing tasks while receiving guidance and feedback from the instructor. This approach could make the training more interactive and help participants become more comfortable navigating Therap before they are expected to complete these responsibilities independently. Overall, combining verbal instruction with practical Therap simulations would strengthen the training experience. It would help reinforce the topics being discussed, improve understanding of the required procedures, reduce documentation and billing errors, and better prepare participants to perform their responsibilities accurately and confidently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Savannah D. Supervisor Medical Practice ### "Therap Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 11, 2026 Pros I like that they are implementing new AI features. I also like that you are able see what other departments input if you have the same client. Cons I wish Therap was more user friendly. There are a lot of sections that I am unsure where to upload certain things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124101/Therap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [GEOH vs Therap](https://www.capterra.com/compare/124101-207985/Therap-vs-GeoH)[AxisCare Home Care Software vs Therap](https://www.capterra.com/compare/124101-135068/Therap-vs-Non-Medical-Homecare-Scheduling)[CareSmartz360 vs Therap](https://www.capterra.com/compare/124101-233554/Therap-vs-CareSmartz360) [ShiftCare vs Therap](https://www.capterra.com/compare/124101-233684/Therap-vs-ShiftCare)[myUnity vs Therap](https://www.capterra.com/compare/124101-201299/Therap-vs-MyUnity-Home-Health-Hospice-Software)[MatrixCare Home Health & Hospice vs Therap](https://www.capterra.com/compare/81083-124101/Brightree-vs-Therap)