# Therap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Therap the right Assisted Living solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124101/Therap/reviews --- Therap 4.7 (93) [View alternatives](https://www.capterra.com/p/124101/Therap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Reviews of Therap Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews VA Vicky A Account ManagerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “Users value therap’s billing and scheduling features alongside effective caregiver management tools, making it easier to coordinate services and track client interactions efficiently.“ October 6, 2025 Angela H Director of Program ServicesHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I don't like that you can't update users or other applications without changing info from the start of therap.“ May 7, 2026 ZM Zach M Projects ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “They’re responsive to feedback, there’s a strong understanding of the human services industry, and the software is intuitive and easily accessible to all levels of technological literacy“ April 28, 2026 LC Lisa C Host home program managerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “There have been issues with users being able to get back into the system without having to reset privileges“ May 7, 2026 SC Selena C Cna Assistant ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “Great for when taking individuals to doctor appointments.“ May 7, 2026 Angela H Director of Program ServicesHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Before Therap we were still hand writing documentation and QA was a lot more difficult.“ May 7, 2026 GM Gloria M Business Office Assistant ManagerIndividual & Family Services, 51 - 200 employeesUsed the software for: 1-2 years. “I use it every day and there is a lot to learn still so I am excited to use it more in my daily work!“ May 7, 2026 EF Elaine F Staff Development DirectorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Medical documentation is lacking for medical providers amd assessments“ February 6, 2024 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Karen S. Finanacial Manager Mental Health Care Used the software for: 1-2 years ### "Therap has been an excellent EHR" October 15, 2019 5.0 Therap was our choice for a mandated EHR, but we are realizing the benefit of having real time data available for the individuals we serve. The product will definitely streamline billing procedures once the initial setup is complete. Pros The user interface is friendly and self explanatory. Loading is initial information into the system is facilitated through the use of excel for importing. Cons There is quite a bit of set-up involved, but worth the effort. User privileging can be somewhat confusing . Review Source SB Sylvia B. Director Individual & Family Services Used the software for: 2+ years ### "Therap 2026 review " April 28, 2026 5.0 Our agency is using all except billing and we have had only great experience. We are hoping to get the billing in the future. Pros The information on IPOP. \[sensitive content hidden\] went into great detail and answered all our questions and demonstrated for easier access and viewing. Cons Daily MAR. I am getting more familiar with it and today has helped to navigate better. We are new to pharmacy interface and I am excited to utilize that Review Source BM Beth M. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Very so-so" December 14, 2022 2.0 Pros It has capacity to do many different functions that are required for I/DD services. Cons The interface and reporting functions are terrible. Customer service is quick, but doesn't always solve issues. Implementation is a bear and many processes remain manual. There were many promises and we feel it has underdelivered. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Needed a software that better suited I/DD services. Review Source LM Lindsey M. Residential Program Manager Human Resources Used the software for: 1-2 years ### "Therap review 4/7/26" May 7, 2026 5.0 Overall experience is good. I wish there was a push notification for when documentation was not started for a shift. Pros Therap is relatively easy to use and navigate. When I go to customer support or ask for help I always find what I am looking for easily. Cons As working as a residential program manager, checking documentation is essential. Checking documentation on Therap is a task and could be made much easier for managers to assure documentation was completed. Review Source KS Katina S. Director of Operations Mental Health Care Used the software for: 2+ years ### "Love therap!" May 7, 2026 5.0 Pros I like the face everything I need is in one spot. From documentation as well as MAR. Signing off on meds is important and easy Cons Pulling documentation reports. I would like to see a way we can set the shifts and pull reports per day and it shows if documentation has been done Review Source ER Erica R. Mentor Health, Wellness and Fitness Used the software for: 6-12 months ### "House mentor" May 7, 2026 5.0 It was good and very informative and good information for the people who didn’t know the stuff. Good Pros The information was very knowledgeable. It was a gpretty informative and I loved getting to know more Cons There wasn’t really any cons for the program. Just didn’t like how long it was throughout the dayyyy Review Source SB Sara B. House supervisor Mental Health Care Used the software for: 1-2 years ### "Very easy to utilize " May 7, 2026 5.0 Pros I love how easy it is to find what you are looking for. The updates that do are so useful and very beneficial to all. Cons I don’t feel there are any cons at the time currently. The support techs are amazing if something comes up they get right on fixing it or helping walk you through. Review Source TH Tabitha H. Direct support supervisor Hospitality Used the software for: 1-2 years ### "Crest MN/IA" May 7, 2026 5.0 Pros It’s easy to use for charting, easy to train. Quick and easy to use for med charting. Great overall for personal cares. Cons Can sometimes be hard to find what you need if your not use to the website. Some older staff struggled with this. Review Source AW Angelina W. Day Hab Progeam Manager Human Resources Used the software for: 6-12 months ### "Easy to navigate" May 7, 2026 5.0 I love it! I do not have any complaints other than checking staff documentation and how to access mar. Pros It’s super easy to navigate! It is easy to navigate the isp programs and it gives clear instructions. Cons I wish there was any easier way to check staff documentation . The MAR can also be confusing at times. Review Source VH Vincent H. Host Home Clinical Coordinator Individual & Family Services Used the software for: Less than 6 months ### "Therap user" May 7, 2026 5.0 I’ve used it more than once over an 8 year span, I’m impressed with the changes. I plan to utilize the new mobile features. Pros It’s very user friendly. I can easily access whatever I need without getting lost. Searching feature is easy as well. Cons Nothing that I dislike at the moment. I’m still fairly new to the updated therap, but during my training, I’ve caught on quickly. Review Source SO Shelly O. DSP Individual & Family Services Used the software for: 1-2 years ### "Theruo makes Caregivers lives easier" September 25, 2024 5.0 I used Therup many times a day as a DSP at a group home. I use ut to write T logs many high ones then i would fill out a GER on Therup as well. Therup is a one place rather than a book of numerous papers that i utilize for all my clients care. It makes Medication administration so easy because its very well detailed and so easy to use. I am able to check appointment times and print out a consult prior to the appointment. I can also go back and read how the last appointment went. Its an efficient way for staff to communicate how the day or couple days has gone so yoh dont miss any changes in the clients behavioral plan or othewise. Myself and my coworkers would have a much more conplicated day without Therup for sure. Pros I love the ease of use. i love that i can. Secure tracking of sensitive information for each individual such as intake and elimination, medications, medication administration, T-logs, and ISP's. It allows easy access to the clients information. Its very helpful finding clients appointments and printing a consultation form for the Primary Care and or ER etc. I love havubg the access and utilizing the MAR. It makes caregivers lives so much easier. Cons There isnt anything i dont like ut makes me more efficient and helps staff communicate at shift change easier when one is in a hurry. I cant think of anything really. Review Source LA Lisa A. House coordinator Mental Health Care Used the software for: 2+ years ### "GERs for behavioral support" February 7, 2024 4.0 Our organization needs more training on therap Pros Organization utilizes the GER portion of therap on a daily basis as we provide services for medically fragile and highly behavioral individuals. Using the GER records data that can be used by other organizations to provide further support Cons Learning how to use it was tedious and there has to be a curriculum which I am learning about during this conference Review Source TF Tammy F. Information Technology Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Therap is Life" February 6, 2024 5.0 Overall, it’s been an exceptional experience, staff or easy to work with always informational and good at problem-solving, as well as I am very interested in Therap connect Pros i like that they are always developing new products and new idea and features Cons Not much that I don’t like about Therap Reason for choosing Therap cost and just the overall product itself. Easy if use Review Source TV Tiana V. Medical Records- QA Hospital & Health Care Used the software for: 1-2 years ### "Therap Review" February 7, 2024 5.0 Pros Records/ quality assurance reports/ checks Cons Customizations options in modules Switched from [MedSupport](https://www.capterra.com/p/10036100/MedSupport/) Total documentation in difffernt areas … Review Source BB Brantley B. Finance Director Therap Admin Individual & Family Services Used the software for: 2+ years ### "Excellent Product " February 7, 2024 5.0 It makes my job easier when having to gather data or run reports. Pros Info at your fingertips. Easy to navigate the modules. Cons More modules or data entry that allow you to attach photos. (ISP data collection) Review Source SL Sharon L. Trainer Hospital & Health Care Used the software for: 2+ years ### "Love Therapp" February 7, 2024 5.0 I love it. I can't thing of anything it didn't cover. I love the new connect and hope to push this at my agency Pros I love everything really, i love the many modules offered. I use the TMS the most as a trainer. It does my job for me Cons In the last year, i have stepped up my use of therap. There is so much i want to learn, i get overwhelmed with excitement Review Source BH Becky H. Program Specialist Manager Individual & Family Services Used the software for: 2+ years ### "Therap Services " February 6, 2024 5.0 Pros It is easy accessibility to staff cross program. Assists with communication across programs. Cons The need to log in and out after changes are made to see the changes. Review Source CR Cindy R. Office Manager asset management Medical Practice Used the software for: 2+ years ### "Office Manager" February 7, 2024 5.0 Great. Using Therap makes my life much easier and keeping track of billings. Pros I like the billing and that I can up load RAs. Cons Don’t have any issues right now. Love using Therap. Review Source EG Erin G. Associate Director Consumer Services Used the software for: 2+ years ### "Great Application " February 6, 2024 5.0 Pros All the options that are available in the software Cons There is just so much and then it changes Review Source KA Karis A. Bcba Individual & Family Services Used the software for: 1-2 years ### "Love therap" February 7, 2024 5.0 Pros Therap is easy to use and covers a range of health information needed to best care for individuals and patients. Cons The mobile app could have more areas to access. Review Source LC Lorie C. Regional Director Mental Health Care Used the software for: 2+ years ### "Therap - great program " February 6, 2024 5.0 Great, would highly recommend to other providers Pros Easy To use, user friendly, great product Cons Reports. Often times it’s difficult to find correct report Review Source TZ Teresa Z. Administrative Program Development Used the software for: 1-2 years ### "Good application " February 7, 2024 5.0 Good and easy to teach to newcomers thank you Pros Easy to use and easy to learn to navigate Cons None that I know I am pleased with therP Review Source CC Cody C. Targeted case manager Individual & Family Services Used the software for: 1-2 years ### "Therap is awesome " February 7, 2024 5.0 I love it. Therap has made the job so much easier Pros How easy it is to navigate through the website Cons Sometimes it can be very laggy. When it is laggy it can take forever Review Source VR Verified Reviewer Program Administrator Hospital & Health Care Used the software for: 2+ years ### "Therap conference 2024" February 7, 2024 5.0 Pros Training curriculum and self meaning available. Cons Realy truly nothing. Especially compared to other packages. Review Source TP Troy P. Program specialist Hospitality Used the software for: 2+ years ### "Review of therap " February 8, 2024 4.0 Pros Therap is nice to work with for individual care Cons Therap can be hit or miss on working all the time Review Source Similar Products Featured ## Related categories [Long Term Care](https://www.capterra.com/long-term-care-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.