# iCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iCare the right Electronic Medical Records solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124123/iCare/reviews --- iCare 4.9 (26) [View alternatives](https://www.capterra.com/p/124123/iCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iCare Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews GP Guiselle P DNPMedical Practice, Self-employedUsed the software for: I used a free trial. “Great explanation and customization to your needs. “ May 19, 2025 Jason P Chief Compliance OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “This is an excellent integrated EHR system which is full featured and compliant with all required and emerging regulatory standards. “ June 14, 2022 KW Keith W PhysicianMedical Practice, Self-employedUsed the software for: 6-12 months. “iCare is friendly, attractive, and the visual language is intuitive and easy to navigate.“ April 8, 2022 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Lily W. Director of Lab Hospital & Health Care Used the software for: Less than 6 months ### "Best EHR in my experience" June 14, 2022 5.0 Pros Easy to use, very fast, complete and it has everything I need. Cons During roll out, my department was the last to be implemented. Review Source GP Guiselle P. DNP Medical Practice Used the software for: I used a free trial ### "Experience insight " May 19, 2025 5.0 I loved that \[sensitive content hidden\] was very informative and tailored options to your liking. Set realistic goals and recommendation benefits for your practice. Pros Great explanation and customization to your needs. \[sensitive content hidden\] was very helpful helping me understand this new system. Cons The interface needs some improvement to be able to navigate much easier but overall not bad. I would recommend less tabs and close to separate what you are looking for. Alternatives considered [RXNT](https://www.capterra.com/p/110018/rxnt/) Reason for choosing iCare Cost, and efficiency consisted to other competitors Switched from [Harris CareTracker](https://www.capterra.com/p/209168/Harris-CareTracker/) Efficiency with documentation and easier to navigate Review Source Response from iCare.com May 20, 2025 Thank you for your thoughtful review and for choosing iCare! We're so glad to hear that our team was able to provide helpful guidance and personalized support throughout your onboarding. Your feedback on the interface is greatly appreciated — we’re about to launch new features designed to simplify navigation and reduce complexity, and we’re excited to hear what you think once they go live. We're also happy to know that our cost efficiency and documentation tools made a difference in your decision to switch from CareTracker. If you have any additional feedback or suggestions, we’d love to hear from you! MJ Maria J. LVN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review " June 9, 2022 4.0 Pros I like most of the software system especially the options we have available to click like discharge list. Cons What I least like about Icare is the glitches and sometimes not submitting the documentation and having to start all over again. Review Source MB Mary B. Quality Hospital & Health Care Used the software for: I used a free trial ### "ICare Review" March 28, 2025 5.0 It has been great. We still have the hard part to do but I have high expectations. Pros We are in the beginning stages of our implementation. So far we are very happy working with iCare. The team has been excellent. Cons Don’t have any complaints. We have had a good experience. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing iCare Wide variety of templates and the helpfulness of staff Review Source TN Transon N. Pharmacist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Functional and Effective" September 25, 2025 5.0 Over all, very positive. The trainer and people at iCare with whom we worked with are patience, generous in helping and giving us their time. The partnership feels like a true win/win partnership with the goal of more efficient in serving patients while being compliant in all aspects of providing healthcare. Pros The functions and interface are very intuitive and easy to use. The system is portable through a webpage portal, and that makes a huge difference for providers who are on the road frequently, like myself. Cons Perhaps I don't know about the full capability, but if there are video training programs that our medical assistants and providers can view and see how to do things, this would be more helpful for new providers and users. Review Source Response from iCare.com September 26, 2025 Thank you for your comments. We do have video training material available in our help center. All major features are covered. Your support contact will be happy to show you where the videos are found. NL Nicole L. Dentist Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Easy to Use " March 7, 2025 5.0 Very attentive. The training is top notch Pros Efficiency & Convenience – The system makes it incredibly easy to send prescriptions electronically, reducing paperwork and saving valuable time. Cons Nothing. I wish I had known about it sooner. Review Source RS Rebecca S. Stna Hospital & Health Care Used the software for: I used a free trial ### "Great easy to use " November 22, 2024 5.0 Overall my experience has been perfect I have no complaints Pros Ease of use and design of everything. Flawless Cons Not much to complain about really it's great Review Source VR Verified Reviewer Administrator Hospital & Health Care Used the software for: 6-12 months ### "One of the best EHR systems" June 15, 2022 5.0 Overall, the experience with iCare has been better than expected. When our organization selected the iCare system, I was a little skeptical however it has been great. Pros I have experience with most of the major EHR systems, and by far, the iCare system is one of the best I have ever used. The functionality and feature set is superior to most other systems yet the ease-of-use is extremely high. The user interface is very intuitive and easy to navigate. Everything seems to be where you would expect to find it. The system has very good online documentation, so if you ever get lost, it is easy to find specific help and guidance. We tend to put the system through heavy workloads yet the performance has stayed consistently high. I would definitely recommend this system to any healthcare organization looking for an excellent modern HR. Cons The iCare system gives the user the ability to do some customizations to the individual look and feel of the system, In fact we can even change the color scheme. Sometimes when other users ask me to assist them in a certain function, I have to search for where they have positioned the feature in their menus. I don’t know how iCare could improve this however, since I love the ability to be able to customize my workflows for my specific tasks. Review Source VR Verified Reviewer Chief Compliance Officer Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Integrated EHR System" June 14, 2022 5.0 Pros This is an excellent integrated EHR system which is full featured and compliant with all required and emerging regulatory standards. The system seems very intuitive and easy to use and has been well received by our staff. Cons I have nothing negative to say about this software. Review Source VR Verified Reviewer Marketing Campaign Coordinator Logistics and Supply Chain Used the software for: I used a free trial ### "Nice EMR System" June 15, 2022 5.0 Pros Extremely easy to learn. Easy to navigate Cons Nothing comes to mind. I really liked all the features Review Source VR Vanessa R. consultant Hospital & Health Care Used the software for: 2+ years ### "Cutting Edge EHR platform for a reasonable price" October 1, 2021 5.0 This software is very cutting edge. This software was built for todays medical admin challenges and strengths. Pros This software is very easy to use. It was built from the point of view of the practitioner. The best bang for your buck! Cons Honestly, not a thing. This software is incredible simple to use. Review Source ND Nick D. Clinical Analyst Hospital & Health Care Used the software for: 6-12 months ### "A must-have EHR" January 4, 2024 5.0 Pros iCare is easy to learn and get started with. Easy for an Administrator to customize on-the-fly without relying on the developers. Cons Just like all other EHRs, it looks different at first view but becomes familiar very quickly. Review Source KW Keith W. Physician Medical Practice Used the software for: 6-12 months ### "iCare Use in a Solo Practice" April 8, 2022 5.0 i Care does what it promises, without fuss. Help desk is prompt and reliable; the manuals online are complete and usable. I like its overall usability. Pros iCare is friendly, attractive, and the visual language is intuitive and easy to navigate. Patient areas are extensive: languages, countries, gender preferences and so on. Billing is comprehensive, from outpatient through hospitalization, DC and follow up. iCare is mature and secure. Help is promptly available and a single agent takes responsibility for a problem. I could not email a prescription to a chain store because it was without a store number in Surescripts. I called iCare, got a call back, problem fixed, no delay in prescription pick up, and later prescriptions go through. Cons When I first used scheduling, access to openings was hard for me to figure out. It required a click on the secondary mouse button. I could have used one page in the online manual with some of the most frequent stumbles. Review Source PM Prinkal M. Sr. Software Engineer Computer Software Used the software for: 2+ years ### "Good EHR Software" June 15, 2022 5.0 Pros Easy to Use, Better view of Software. Less click which help doctor to use any module. Cons As per my view No cons in this software. Review Source KP Kalpesh P. Sr.Software Engineer Computer Software Used the software for: 2+ years ### "Cloud Health Care Software" June 15, 2022 5.0 Pros Good Software and User friendly. Timely base updation. Cons no cons for using this software for me personally. Review Source EE Ed E. Special Projects Engineer Hospital & Health Care Used the software for: 1-2 years ### "Flexible EHR system for telehealth use" October 20, 2021 5.0 Good experience. Easy to implement and integrate. Pros Cloud based and able to fit our requirements better than other systems we considered. Cons No dislikes, however it would be nice if they set up regional user groups for technical users. Reason for choosing iCare System has a lot of features and is easy to configure without customizations. Review Source AL Andrzej L. Clinical Director Medical Practice Used the software for: 2+ years ### "Great value for the money" May 16, 2023 5.0 Pros US-based customer service is great for our needs. Cons Nothing negative thus far, used to be slow, but it was resolved. Review Source LG Lourdes G. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy to use EHR system." November 1, 2021 5.0 The system is very intuitive. Never get lost or don’t know how to perform a function – unlike some other EHRs I have used. Also, the system can handle a lot of simultaneous users without slowing down. Pros Very easy to use. Training was quick and painless. Cons I don’t have any complaints. The software works well and is easy to use. Review Source AJ Abraham J. MANAGING DIRECTOR Computer Software Used the software for: 2+ years ### "iCare Software Review" March 30, 2022 4.0 Pros Very user friendly and value for money. Best to easily manage Electronic health records Cons They do not come out with good explanation of features. Review Source PR Pat R. CEO Hospital & Health Care Used the software for: 6-12 months ### "Very Easy and Intuitive System" November 21, 2021 5.0 Vitally important for research and preventive health care expansion of our company Pros Can be customized easy with templates and used anywhere Cons Provides more areas than we need and would like to remove them Review Source KVG Kanjirathinkal Varghese G. General Manager Finance Real Estate Used the software for: I used a free trial ### "Trial Review" May 20, 2022 5.0 It remarkable, able to get support for using the software Pros Easiness of creating and managing appointment and billing Cons There is nothing much least liked as it is only the trial now Review Source KG Kamta G. Developer Information Technology and Services Used the software for: Less than 6 months ### "Good Software" June 15, 2022 5.0 Pros It is very customer friendly and easy to use. Cons I have been using this software for a few months now no, cons as of now. Review Source MK Medha K. Director Information Technology and Services Used the software for: Less than 6 months ### "Complete EHR at affordable cost!!" May 23, 2022 5.0 Pros User friendly, easy to use. Best is its functioning on any browser & any devise. Cons No complaints yet...going fine. can be made more customized to fulfill individual's need. Review Source TS Taral S. Director Information Services Used the software for: Less than 6 months ### "Easy to use EHR with best services and functionalities." March 29, 2022 5.0 Amazing. Super Team and Super software. Pros Easy to use. Affordable. You can configure as per your requirement. Cons Should have more customization features. Review Source SP Samir P. Owner Security and Investigations Used the software for: I used a free trial ### "Best EHR System at affordable price range" October 7, 2021 5.0 Pros Easy to use. Affordable but has rich features. Lots of configuration makes it easy to use Cons I would love to see a more customizable design. 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