OMNINET

OMNITRACKER

4 / 5 6 reviews

Who Uses This Software?

OMNITRACKER is used by medium sized and enterprise clients having complex service desk requirements. OMNITRACKER can match all your requirements, while keeping low TCO and release compatible


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OMNINET
  • omnitracker.com

About OMNITRACKER

OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview


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OMNITRACKER Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

OMNITRACKER Reviews Recently Reviewed!

10 years of working with in in Automotive Industry

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software is sending automatically the notifications for the responsible in case new actions are created; it also fives the possibility of quick reporting for open actions / overdue actions / actions per responsible, etc

Cons: The software does not offer the possibility of customizing certain reporting available in order to create a personalized type of report

Overall: Quick processing of the complaints; automatic notifications; easy documenting & quick reporting

Extensive possibilities for helpdesk but sometimes not as intuitive as I would like

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Great tool for helpdesk and other IT support staff. Extensive follow up possibilities and communication support.

Cons: Some features are not as intuitive as I would like. For example: the workflow for combined requests for changes and activities. Searching for an RFC can be quite tricky.

OMNITRACKER Expert

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: - Flexibility
- it make it easer for developers

Cons: - Performance
- Not web based
- Saop webservice but no Rest
- look and feel does not change in the desktop according to version 10.2.100
- hosted on a windows server not on a Linux(Performance issue)

Overall: I for more than 5 years as an Omnitracker administrator.
I have done all trainings provided by Omninet.
I liked plying the OLE interface in VBscript language. That was great !!!

Recommendations to other buyers: - Performance is an issue otherwise it is flexible and the support is good.

Great system

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: The first review in this list is not related to ITSM systems at all, but is rather a hand-held GPS.

The bad rating in that review is therefore not related to the OmniTracker enterprise IT Service Management (ITSM) system, and should be removed by its author, or moderators.

Here are some links to that GPS, to prove the point...

http://www.redferret.net/?p=16370

https://www.chinavasion.com/china/wholesale/Health_Lifestyle/Outdoors_Gear/The_Omni_Tracker-World_GPS_Tracker

As a system administrator, I have used OmniTracker before, in Canada, having implemented it to manage my former employer's ITIL processes.

After working with it for 2 years, I personally think it's a great enterprise ITSM system, that is very powerful, yet does not cost a fortune, like others in that niche market.

One of the main reasons we opted for this system was the licensing model, which offers all-inclusive shared licenses.

This saved my former employer a lot of money, compared to other systems charging extra per module or charging monthly per user.

Christian Brien
ITSM System Administrator

Recommendations to other buyers: If you do a proper analysis, and extrapolate all the costs surrounding ITSM systems over a 7-10 year lifecycle, you will see how economical OmniTracker can be, especially compared to systems using SaaS licensing models, which become so expensive after a while. With OmniTracker, you get a mature stable system that is very powerful, for a decent price. After doing our due diligence, we found that it had the best price/value ratio.

Comment on Grame's review ...

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Dear Graeme,

I am sorry to hear about your experience but I think you picked the wrong company or product for your review. I am not sure what you mean with 'I take my 3 units to 269 City Road Melbourne ... '.

OMNINET is a German software vendor with OMNITRACKER as its core ITSM and process tracking software. Neither have we made our way into the Australian software market to this date nor do we know about 'units' at this local address. Why should any of our sales or customer service reps. refer you to an area where we are not present and to a place that is on the other side of the globe?

Please feel free to contact me directly via the contact page that is on our www.omnitracker.com website in case of questions or complaints that you still have and I will gladly help you.

unreliable

Jan 24, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: On endeavouring to obtain support, it was recommended I take my 3 units to 269 City Road Melbourne which is an entirely inconvenient location

I have found the units unreliable