# OMNITRACKER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OMNITRACKER the right Help Desk solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124156/OMNITRACKER/reviews --- OMNITRACKER 3.7 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OMNITRACKER Ease of use 3.7 Customer Service 3.4 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel S. Projectmanager Used the software for: 2+ years ### "Extensive possibilities for helpdesk but sometimes not as intuitive as I would like" June 7, 2017 4.0 Pros Great tool for helpdesk and other IT support staff. Extensive follow up possibilities and communication support. Cons Some features are not as intuitive as I would like. For example: the workflow for combined requests for changes and activities. Searching for an RFC can be quite tricky. Review Source CB Christian B. ITSM System Administrator Retail Used the software for: 1-2 years ### "Great system" July 26, 2016 5.0 The first review in this list is not related to ITSM systems at all, but is rather a hand-held GPS. The bad rating in that review is therefore not related to the OmniTracker enterprise IT Service Management (ITSM) system, and should be removed by its author, or moderators. Here are some links to that GPS, to prove the point... http://www.redferret.net/?p=16370 https://www.chinavasion.com/china/wholesale/Health\_Lifestyle/Outdoors\_Gear/The\_Omni\_Tracker-World\_GPS\_Tracker As a system administrator, I have used OmniTracker before, in Canada, having implemented it to manage my former employer's ITIL processes. After working with it for 2 years, I personally think it's a great enterprise ITSM system, that is very powerful, yet does not cost a fortune, like others in that niche market. One of the main reasons we opted for this system was the licensing model, which offers all-inclusive shared licenses. This saved my former employer a lot of money, compared to other systems charging extra per module or charging monthly per user. Christian Brien ITSM System Administrator Review Source MG Magdalena G. Senior database administrator Information Technology and Services Used the software for: 2+ years ### "It was good software 10 years ago" December 23, 2020 3.0 I was developing and administering this system for Lufthansa and HamburgSued. For Lufthansa i created customised functionality for finance department and customer support, including set of sophisticated reports and integration with SAP and internal apps. For both of the customers I performed upgrade of this system- one to MSAzure, second to standalone VM. Pros Easy to configure. Good possibility to program everything with scripts. Cons This program was good 10 years ago. No modern GUI and lack of searching for folders and fields, actions, message templates is a pain. Omnitracker in combination with Oracle database is a nightmare. Email interface can stop working without warning- debugging it is very difficult. If there is more emails to process than 40 000 then processing of them can take all day, what is totally unacceptable for systems working 24/7. Integration with other systems - mainly by using scripting if you want to achieve something more sophisticated than creating ticket. No version control for scripts and frames, no Autoarchivstation of requests. Problems with upgrade if you have many reports and statistics. Upgrade process takes lots of time if you have large database >100 GB). Unhelpfull support which doesn't resolve your problems. Software totally incompatible between versions. Review Source BC Bugnar C. 8D Reports Coordinator Automotive Used the software for: 2+ years ### "10 years of working with in in Automotive Industry" June 30, 2017 5.0 Quick processing of the complaints; automatic notifications; easy documenting & quick reporting Pros The software is sending automatically the notifications for the responsible in case new actions are created; it also fives the possibility of quick reporting for open actions / overdue actions / actions per responsible, etc Cons The software does not offer the possibility of customizing certain reporting available in order to create a personalized type of report Review Source HY Houssem Y. Java Developer Automotive Used the software for: 2+ years ### "OMNITRACKER Expert" August 26, 2016 4.0 I for more than 5 years as an Omnitracker administrator. I have done all trainings provided by Omninet. I liked plying the OLE interface in VBscript language. That was great !!! Pros \- Flexibility - it make it easer for developers Cons \- Performance - Not web based - Saop webservice but no Rest - look and feel does not change in the desktop according to version 10.2.100 - hosted on a windows server not on a Linux(Performance issue) Review Source CK Cedrik K. Einkauf Information Technology and Services Used the software for: 2+ years ### "Nicht so vollumfänglich wie gedacht - verbesserungswürdig" July 14, 2023 3.0 Pros Ich finde einen genauen Vorteil kann ich aus dem Omnitracker Tool nicht sehen - es gibt verschiedene Tickets wie Service Requests oder Incidents, das hat aber auch jedes andere Ticket System. Ich bin kein Fan von Omnitracker da es auf dem Markt weitaus bessere Produkte gibt. Cons Es ist sehr langsam, gerade in Verbindung mit dem VPN weil für jeden Knopf eine SQL Query getriggered wird.Man muss selber viel Customizen um das Produkt so zu nutzen wie man es haben möchte.Das System spammt einen mit Emails voll. Review Source PE Philip E. Managed Services Engineer Information Technology and Services Used the software for: 2+ years ### "An old workhorse, that will never die, but also doesnt do much very quickly anymore" June 10, 2018 3.0 While this software served us reliably for many years, we were in need of a more modern system. I would recommend this software for anyone who needs a very customization system, I believe that is where Omnitracker excels. Pros We previously used this system for managing our support ticket queues, in addition to some other organization wide processes. There are some very neat ways to customize this software, and some great little things like SMS integration, views that you can create, and a solid calendar. Cons The software feels bloated, the interface is cluttered and un-intuitive, and the performance slow. While there are some answers to the more modern systems, such as a web portal to supplement the more standard on premise setups, it feels not fully formed and like it may belong to another time. This software served reliably for many years, but there is a lot of competition now with better approaches. Review Source MG M. G. Head of Partner Management Used the software for: ### "Comment on Grame's review ..." March 31, 2016 5.0 Dear Graeme, I am sorry to hear about your experience but I think you picked the wrong company or product for your review. I am not sure what you mean with 'I take my 3 units to 269 City Road Melbourne ... '. OMNINET is a German software vendor with OMNITRACKER as its core ITSM and process tracking software. Neither have we made our way into the Australian software market to this date nor do we know about 'units' at this local address. Why should any of our sales or customer service reps. refer you to an area where we are not present and to a place that is on the other side of the globe? Please feel free to contact me directly via the contact page that is on our www.omnitracker.com website in case of questions or complaints that you still have and I will gladly help you. Review Source GS Graeme S. Used the software for: ### "unreliable" January 25, 2016 1.0 On endeavouring to obtain support, it was recommended I take my 3 units to 269 City Road Melbourne which is an entirely inconvenient location I have found the units unreliable Review Source Response from OMNINET November 11, 2020 I think this rating is about another software, as our software is not used for location management Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.