--- title: "Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brightpearl the right Enterprise Resource Planning solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124180/Brightpearl/reviews/" page_type: "reviews" language: "en" --- Brightpearl 4.4 (199) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of Brightpearl Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews IZ Issam Z DirectorComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “The core system is rock-solid and intuitive: inventory, order routing, picking, packing, and shipping work exactly the way high-volume businesses need them to.“ April 20, 2026 VICKI E Deputy CEORetail, 51 - 200 employeesUsed the software for: 1-2 years. “Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on“ March 25, 2026 KK Kaushal K Head of Sales and LogisticsApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “This is a great integration for a great ERP system capable of handling many moving parts and being the backbone of our Tech stack and automated processing.“ June 12, 2026 KT Kathryn T Head of OperationsFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume.“ March 25, 2026 MK Marion K Operations ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place.“ December 15, 2025 RB Robert B Operations ManagerPackaging and Containers, 2 - 10 employeesUsed the software for: Less than 6 months. “Critical features like bulk pricing syncs and Authorize.net integration failed to function, and we were misled into purchasing extra software for reporting that we later found was unnecessary.“ October 8, 2025 LO Lynette O CEORetail, 11 - 50 employeesUsed the software for: 1-2 years. “It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth.“ December 17, 2025 LB Livi B Order Management SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.“ February 10, 2026 ## Showing most helpful reviews Showing 1-25 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VICKI E. Deputy CEO Retail Used the software for: 1-2 years ### "Deputy CEO" March 25, 2026 5.0 We’ve been working with Brightpearl for many years, and this year we began implementing their WMS. While the journey hasn’t been without its challenges, \[sensitive content hidden\] has been fantastic—consistently going above and beyond to find solutions that ensure the system works effectively for our business. Our account managers, \[sensitive content hidden\], have also been a pleasure to work with. They are approachable, responsive, and always supportive, making collaboration easy and productive. We have experienced a few issues with system errors recently, but \[sensitive content hidden\] has been proactive in addressing these and is keeping us well informed on progress and improvements. Pros value the partnership and appreciate the team’s dedication and support. Also like the fact that you can take care payments, and there are loads of different plug ins that can be used Cons Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on Review Source Response from Sage March 27, 2026 Thank you for your continued partnership and for sharing your experience. We’re pleased to hear you value the flexibility of the platform, including payments and integrations, and that our team has been supportive, especially throughout your WMS implementation. We also appreciate your feedback regarding system errors and performance. We understand how impactful this can be for sales and warehouse teams, and we’re actively working to address these issues and improve reliability. It’s great to hear the team has been keeping you informed and working proactively on solutions. Thank you again for your honest feedback. We’re committed to supporting your ongoing success. KM Kevin M. MANAGING DIRECTOR Retail Used the software for: 2+ years ### "Brightpearl Review from Pirongs" October 7, 2025 5.0 Pros Brightpearl has improved our productivity and efficiency throughout the company. The automations and integrations have streamlined lots of our order processing processes. We have various sales channels and marketplaces we sell on and Brightpearl integrates with them, reducing hugely our labour hours. The integrated accounting system is also a great plus, as it means we do not need a seperate system for this. It makes VAT returns and bank reconciliations really straightforward. It can feel quite expensive, but we definitly feel we get value for money and it pays for itself in efficiency savings. Cons I would like a more powerful template builder and a native etsy integration. Would also like a more straightforward 2 factor authentication for security, which I feel is essential for a software like this. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) The old system was cumbersome and slow. We wanted a system that did everything and we were adding marketplaces. Review Source Response from Sage October 15, 2025 Hi Kevin, Thank you so much for your thoughtful review of Brightpearl. We're thrilled to hear it's helping boost productivity and making tasks like VAT returns and bank reconciliations easier. We appreciate your feedback on areas for improvement as well. A more powerful template builder and native Etsy integration are both valuable suggestions and help us understand what matters most to our users. If there are any features you’d like to see improved or added, you’re welcome to submit a feature request - our product team reviews these regularly. Thanks again for being part of the Brightpearl community. Kind regards, Dan Appleton Technical Support Analyst L1 Brightpearl by Sage TL Taylor L. Dir Ops Apparel & Fashion Used the software for: 2+ years ### "Easy to Use, but Room for Improvement" December 16, 2025 3.0 Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. Pros It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. Cons Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. Review Source Response from Sage January 7, 2026 Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale. GM Gary M. Head of AI, Systems and Infrastructure Retail Used the software for: 2+ years ### "Brightpearl user since 2015" May 20, 2026 5.0 Brightpearl has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment. It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack. Pros Automation, order management, customer support, integrations, integration partners, functionality, control. Cons Reporting could be improved, however, the data within Brightpearl that is available is very good, can be exported. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re thrilled to hear that our automation capabilities, order management tools, integrations, and partner ecosystem have helped support and scale your ecommerce operations across multiple channels and warehouses. It’s especially rewarding to know that automation has helped reduce manual processes across inventory, fulfilment, and order management — exactly the kind of efficiency we aim to deliver for growing retail businesses. We also appreciate your feedback around reporting. Insights like yours help guide our continued platform improvements while ensuring customers can make the most of the rich data available within Brightpearl. Thank you again for your partnership and support! Sarah G. Operations Specialist Wholesale Used the software for: 2+ years ### "Easy and efficient OMS suite" April 8, 2026 4.0 Overall we have had a wonderful experience with Brightpearl. The platform is constantly growing, improving, and expanding to add tools/functions to maximize the ability to use Brightpearl as a fully functioning system. We have had a wonderful experience with support and our account managers to get the most out of Brightpearl to uphold our business needs. Pros Brightpearl has a large arsenal of out of the box connections and tools to help make streamlining our business easy and effective. Cons Reporting and searching within the system is challenging for our team to quickly find information. Somethings we would like to see and be able to filter for our business are not easily achieved. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re so pleased to hear that our out-of-the-box integrations and tools have helped streamline your business operations. We also appreciate your honest feedback around reporting and search functionality. Insights like this are incredibly valuable as we continue improving the platform and expanding filtering and reporting capabilities to better support our customers’ needs. It’s especially great to hear that our Support and Account Management teams have helped you get the most out of Brightpearl. Thank you for being part of the Brightpearl community. We’re excited to continue growing and evolving alongside your business! MS Monica S. Procurement and quality control manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and Great for Small Businesses" March 26, 2026 5.0 Overall, my experience has been very positive. Brightpearl has improved efficiency, made daily operations easier, and comes with excellent customer support. It’s a reliable, scalable solution that supports business growth and I would definitely recommend it to other small businesses. Pros I really appreciate how reliable and secure Brightpearl is. Order management is smooth and well-organized, and staff management is simple and effective. The platform is intuitive and helps keep everything organized, which is perfect for a small business. Cons There have been very few minor bugs, but they are quickly resolved. I’d say sometimes the interface can feel a bit overwhelming at first, but it’s easy to get used to. Review Source Response from Sage March 27, 2026 Thank you for your thoughtful feedback! We’re delighted to hear Brightpearl is providing a reliable and secure platform while helping streamline your order and staff management. It’s great to know the system is supporting your efficiency and day-to-day operations. We also appreciate your comments on the interface and minor bugs. Feedback like this helps us continue improving the experience. We’re glad to hear any issues have been resolved quickly and that our support team has been helpful. Thank you for the recommendation. We’re proud to support your business as it grows! SC Susie C. Office Manager Retail Used the software for: 2+ years ### "Great Order Management Software" March 23, 2026 5.0 Overall, we are very satisfied with the software, as well as the customer service and support, which have both been reliable, responsive, and helpful whenever needed. Pros This system has been a major improvement for our operations. It keeps our inventory, orders, and accounting in sync, which saves us significant time and greatly reduces manual work. One of the biggest advantages for us is how well it handles backorder items—something other software we’ve used struggled with or couldn’t manage effectively. Cons While it does take some upfront setup to get everything aligned properly, the payoff is worth it. Once implemented, it provides clear visibility across all areas of our business and gives us confidence in our data. It has become a strong foundation for supporting our continued growth. Review Source Response from Sage March 27, 2026 Thank you for sharing your experience! We’re delighted to hear Brightpearl is helping keep your inventory, orders, and accounting in sync while saving time and reducing manual work. It’s especially great to know the platform is supporting your backorder management, this is an area that can be challenging for many businesses. We appreciate your comments on the initial setup and are glad to hear the long-term value, visibility, and confidence in your data have made it worthwhile. It’s also fantastic to hear our support team has been responsive and helpful. Thank you for your continued trust. We’re excited to support your growth! KT Kathryn T. Head of Operations Furniture Used the software for: 2+ years ### "Brightpearl helped us grow our business" March 25, 2026 5.0 We've been using Brightpearl for over 13 years and could not have grown our business without it. I'd like to commend \[sensitive content hidden\], our technical account manager who is always available to help, with his knowledge of Brightpearl and our knowledge of our business model we work together to get the best possible outcomes. Pros When initially implemented it improved efficiency and transformed our very manual processes. Easy to use, reliable and customisable. Enabled our small business to grow. Cons Lack of development on Brightpearl itself for a few years now. Although support tickets are responded to quickly, due to the lack of dev a lot of them result in it needing a future change which are not forthcoming. The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume. Review Source Response from Sage March 27, 2026 Thank you for your long-standing partnership and for sharing such thoughtful feedback. We’re delighted to hear Brightpearl has supported your growth over the past 13+ years and helped transform your processes. It’s also great to know your Technical Account Manager continues to provide valuable support. We appreciate your candid comments around product development and pricing. Feedback like this is important to us as we continue to evolve the platform and deliver value at every stage of your growth. Thank you again for your continued trust. We look forward to supporting your business moving forward. AK Aisling K. Managing Partner Retail Used the software for: 2+ years ### "Reliable, Accurate Inventory System That Supports Both Retail & Manufacturing" December 11, 2025 5.0 We have been using Brightpearl since 2018 and overall we are very happy with it. It is stable, dependable, and well suited to a business like ours that wanted a strong off-the-shelf solution rather than investing in a custom-built system. Despite not being designed specifically for manufacturing, we have found practical workarounds that allow us to manage both sides of our business effectively. Brightpearl has become a core part of our operations, and it continues to support our growth with accurate stock control and clear, well-structured accounting and customer management. Pros Brightpearl keeps our inventory consistently accurate and gives us full confidence in our stock levels. The system is very strong for customer management, product organisation, and overall operational visibility. It connects purchasing, inventory, fulfilment, and accounts seamlessly, which makes daily work efficient. Even though we handle both ready-made products and our own manufactured goods, Brightpearl has been flexible enough to support our processes with effective workarounds. Cons The only drawback is that upgrades and new feature rollouts can be slow. While the system is reliable, we would love to see faster development and more frequent enhancements. However, the existing features work well for our needs. Review Source Response from Sage December 15, 2025 Thank you for sharing your detailed experience and for being with Brightpearl since 2018. We’re delighted to hear that the platform has become a core part of your operations, providing accurate stock control, strong customer and product management, and clear operational visibility across purchasing, fulfilment, and accounts. We appreciate your thoughtful feedback on the pace of upgrades and enhancements. Stability and reliability are important to us, and insights like yours help guide how we continue to evolve the product. Thank you again for your trust and partnership as your business grows. JR Jeff R. Chief Operations Officer Automotive Used the software for: 2+ years ### "Highly recommend" November 11, 2025 4.0 We've been using it for 10+ years and it's helped our business reach grow beyond what we could have done without it. Pros Brightpearl is very intuitive and easy to use. It syncs prices and inventory across our connected channels (Amazon, eBay, Shopify, etc). You can use different prices per channel and have multiple inventory sources and choose which ones are displayed on which channels. Order and purchase order management is straight forward. If there's something you cannot figure out, they have a a wealth of resource documents and their customer support is always happy to help as well. Cons The price is a little on the high side when you compare to platforms like Shopify that have affordable plans. However, Brightpearl is less expensive than many other similar systems like NetSuite for instance. Review Source Response from Sage November 13, 2025 Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brightpearl has been a trusted part of your business for over a decade and that its intuitive tools, multi-channel management, and customer support have helped fuel your growth. We also appreciate your feedback on pricing. We’re always working to ensure we deliver exceptional value for the scalability and automation Brightpearl provides. Thanks again for being such a long-standing partner within our community! nE nick E. owner Retail Used the software for: 6-12 months ### "A work in progress" October 27, 2020 4.0 Finally, we have been assigned our TAM, \[SENSITIVE CONTENT HIDDEN\]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues. Pros Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner Cons The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app. Review Source Response from Sage October 30, 2020 Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl) sL simon L. Manager Information Services Used the software for: 1-2 years ### "Great System for selling on multiple Channels" July 16, 2024 4.0 good service and great support from the team for our client, I would reccomend Pros Easy to setup the data and link to the various selling channels, also the reports were very clear Cons Costs are pretty high and when taking over 99 orders a day and trying to process them this could be smoother Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Reason for choosing Brightpearl support reviews were alot better for brightpearl Switched from [RetailStore](https://www.capterra.com/p/178395/RetailStore/) lack of functions on previous system, so we moved Review Source Response from Sage August 26, 2024 Hi Simon, thank you for providing our team with this feedback! We would love to help you smooth out the process, can you submit a support case so we can assist you further? -Brightpearl Support- Jesse RW Robert W. Head of eCommerce Retail Used the software for: 2+ years ### "Good Product would recommend" June 7, 2022 5.0 Good Pros Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic Cons Limitations to managing back orders during pandemic Alternatives considered [Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Brightpearl Best product demo. All scenarios confidently answered and backed up with demos Review Source Response from Sage June 14, 2022 Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl) MK Marion K. Operations Manager Retail Used the software for: 2+ years ### "Brightpearl Review" December 15, 2025 4.0 Overall Brightpearl works for us and is a very stable system, so day to day operations run smoothly. Pros Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. Cons Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. Review Source Response from Sage January 7, 2026 Thank you for sharing your experience with Brightpearl! We're so glad to hear it’s helping Pineapple Island streamline operations and keep stock perfectly aligned across all your channels. It’s great to know the system has been easy for your team to pick up, and that onboarding and training supported a smooth start. We really appreciate your feedback and your partnership! Richard H. Director Sports Used the software for: 2+ years ### "Long term Brightpearl user" August 19, 2025 5.0 I have used Brightpearl for many years and have no plans on changing. It does most things and if you put the effort in to customising it by integration with other services it will do everything. Pros A complete package that covers most of the business needs of a retailer or distributor. Anything not covered can be bolted on either by pre-built integrations or by API. Cons The accounting module is OK but feels complicated and could do with modernisation. Not a major complaint. Review Source Response from Sage September 5, 2025 Hi Richard, It's always great to hear how you utilize our program to get the most for your business needs! Thank you for providing us with this valuable feedback! If you need any support, please remember our Brighptearl Support Team can be reached via our phone line or support portal for your convenience! Thank you Jesse Dones Sage Retail Support DR Doug R. Director Technology and Systems Consumer Goods Used the software for: Less than 6 months ### "We make it work. But most importantly, it CAN be made to work. " February 3, 2026 4.0 With the help of some third parties and our own custom integrations we make it work. The core software does offer a decent amount of what we need. Pros It does allow us to track out shipments and, with the help of some third parties, integrated with our warehouses for automated entry. Cons Lack of support for BOMs and inability to attach invoices. The formatting of hthe API outputs is also pretty rough and non-standard, though workable. Review Source Response from Sage February 6, 2026 Thank you, Doug, for sharing your experience with Brightpearl. We’re glad the core platform and warehouse integrations are supporting your operations, and we appreciate your candid feedback around BOMs, invoices, and API formatting. Input like this is invaluable as we continue to improve the product and partner ecosystem. JC Jess C. Accounts Receivable Accounting Used the software for: 6-12 months ### "Brightpearl review" April 15, 2025 5.0 Pros I like that it made order processing incredibly easy to manage. Cons There is nothing specifically I dislike about this product. Review Source Response from Sage April 25, 2025 Hi there, Thank you for providing us with this great customer feedback. We love to hear how we have helped you and if you need any support, our team is here for you! Jesse Dones Sage Retail Support AA Abigail A. Head of Strategy & Marketing Consumer Goods Used the software for: 6-12 months ### "We couldn't manage our business without Brightpearl" March 14, 2023 5.0 Pros Brightpearl has significantly reduced our margin for error by giving us a centralized platform to manage all of our processes. We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl's inventory management features have set us up to manage our catalog with ease. We have entirely automated our Order Management process as well. From the time an order is placed to the time and order is fulfilled and posted into Quickbooks, we don't have a single moment of manual intervention. This has saved us so much time and from so many errors. Our onboarding team (\[sensitive content hidden\] ) was AMAZING and set us up with some of the best processes we've ever had. Cons Most integrations and add-ons required completely custom development work which was time and resource intensive. We're accustomed to the "Shopify" model with our technology partners that have 1-2 click integrations that you can then customize to meet your business goals. Review Source Response from Sage March 17, 2023 Hi there Abigail, Thank you very much for sparing the time to review us, we love hearing from our customers! It's amazing to hear that Brightpearl has fully automated your thousands of SKUs, as a team of two I can definitely see why this is necessary! From single order touch-points to simplifying purchases too, it's wonderful to hear that Brightpearl is a great fit for you, On your comment on custom development, while our integrations do allow out of the box 'plug and play' ability, we also allow our customers to tweak and customize how they work for them as we appreciate that not one size fits all. I'm glad to hear you have been able to find the perfect customization for you! Thank you again, Tom (Brightpearl by Sage) Bryan B. Health, Wellness and Fitness Used the software for: 1-2 years ### "All in One Ecommerce Software" August 18, 2015 4.0 All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels. Pros Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere. Cons As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once. Review Source GG Gail G. Director Retail Used the software for: 2+ years ### "It works for us!" September 30, 2020 5.0 The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help. Pros This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable. Cons The software doesn't integrate directly with X-cart but we have a work around. Review Source Response from Sage October 23, 2020 Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl) AJ Andy J. Group Marketing Director Retail Used the software for: 2+ years ### "Brightpearl ERP system is a comprehensive and user-friendly solution" January 27, 2023 5.0 The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth. Pros Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth. Cons Some complex functions require 3rd party solutions Review Source Response from Sage February 3, 2023 Hi there Andy, Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use. From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow. Thank you again for your recommendation. Tom (Brightpearl by Sage) AL Alex L. Manager Food & Beverages Used the software for: 2+ years ### "Brightpearl made things so much easier to track" July 7, 2021 5.0 Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming. This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly. Pros We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels. Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were. Cons There is a bit of a learning curve with understanding everything that the software can do. Review Source Response from Sage July 9, 2021 Hi Alex, Thank you very much for leaving us your review. It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all. It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day. Thank you again, Tom (Brightpearl) SK Stuart K. Director Retail Used the software for: 2+ years ### "Manages the core of our business, finances and products." February 8, 2017 4.0 We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk. Pros the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes. Cons Sometimes you have to do things by the book and can't cut corners in processes. Review Source AG Anthony G. Admin Automotive Used the software for: Less than 6 months ### "Excellent software for growing E-Commerce business" January 27, 2023 5.0 Pros As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states.Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs.I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team. Cons There were no major cons for us with this software. Review Source Response from Sage February 3, 2023 Hi there Anthony, Thank you so much for your review, we love hearing from our customers! It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns. Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them. Thank you again, Tom (Brightpearl by Sage) TK Tony K. Accountant Retail Used the software for: 6-12 months ### "Not complete package." July 10, 2018 3.0 I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce. Pros Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel. Cons Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference. Review Source Response from Sage July 17, 2018 Hi Tony, Thank you for taking the time to post a review, we really appreciate it. It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear! I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon! Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development. Thanks again for posting the review. Tom (Brightpearl) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.