--- title: "Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brightpearl the right Inventory Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124180/Brightpearl/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Brightpearl 4.4 (205) [View alternatives](https://www.capterra.com/p/124180/Brightpearl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Brightpearl Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Shivam S Data ScientistEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The platform provides a broad set of tools for managing inventory, orders, accounting, and business reporting from a centralized system.“ September 20, 2026 Shivam S Data ScientistEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “Some areas can also feel complex for users who are new to ERP or retail management systems, and occasional issues can require support or additional troubleshooting.“ September 20, 2026 KK Kaushal K Head of Sales and LogisticsApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “This is a great integration for a great ERP system capable of handling many moving parts and being the backbone of our Tech stack and automated processing.“ June 12, 2026 LB Livi B Order Management SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.“ February 10, 2026 MK Marion K Operations ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place.“ December 15, 2025 VICKI E Deputy CEORetail, 51 - 200 employeesUsed the software for: 1-2 years. “Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on“ March 25, 2026 LO Lynette O CEORetail, 11 - 50 employeesUsed the software for: 1-2 years. “It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth.“ December 17, 2025 KT Kathryn T Head of OperationsFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume.“ March 25, 2026 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VICKI E. Deputy CEO Retail Used the software for: 1-2 years ### "Deputy CEO" March 25, 2026 5.0 We’ve been working with Brightpearl for many years, and this year we began implementing their WMS. While the journey hasn’t been without its challenges, \[sensitive content hidden\] has been fantastic—consistently going above and beyond to find solutions that ensure the system works effectively for our business. Our account managers, \[sensitive content hidden\], have also been a pleasure to work with. They are approachable, responsive, and always supportive, making collaboration easy and productive. We have experienced a few issues with system errors recently, but \[sensitive content hidden\] has been proactive in addressing these and is keeping us well informed on progress and improvements. Pros value the partnership and appreciate the team’s dedication and support. Also like the fact that you can take care payments, and there are loads of different plug ins that can be used Cons Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on Review Source Response from Sage March 27, 2026 Thank you for your continued partnership and for sharing your experience. We’re pleased to hear you value the flexibility of the platform, including payments and integrations, and that our team has been supportive, especially throughout your WMS implementation. We also appreciate your feedback regarding system errors and performance. We understand how impactful this can be for sales and warehouse teams, and we’re actively working to address these issues and improve reliability. It’s great to hear the team has been keeping you informed and working proactively on solutions. Thank you again for your honest feedback. We’re committed to supporting your ongoing success. RL Rachel L. VP Sales and Administration Hospitality Used the software for: 2+ years ### "Satisfied Customer since 2021" December 18, 2025 5.0 We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners! Pros Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. Cons We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust! Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite - Too Expensive Odoo - Too difficult to configure Switched from [AccountMate](https://www.capterra.com/p/64/AccountMate-SQL-Software/) We did not want to upgrade with Accountmate Review Source Response from Sage January 7, 2026 Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves. TL Taylor L. Dir Ops Apparel & Fashion Used the software for: 2+ years ### "Easy to Use, but Room for Improvement" December 16, 2025 3.0 Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. Pros It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. Cons Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. Review Source Response from Sage January 7, 2026 Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale. DF David F. FC Warehousing Used the software for: 2+ years ### "Good ERP system" July 28, 2026 5.0 We are an international, multi-channel footwear/clothing distributor working with Brightpearl for nearly four years. Brightpearl has given us quicker, easier data around stock levels and customer demand that has allowed us to plan and buy better. Add-ins have allowed us to manage customer orders better too leading to seamless order, picking, despatch processes. As we expanded into Europe, Brightpearl has grown with us. Training and support were delivered well in the early stages and support and account management is still there whenever we need it. Availability and speed are good, or at least as good as our internet connection. Pros Good onboarding. Easy to use, once understood fully. Training and support good initially and remained so. Cons Accounts package a bit of an after thought. Some of the interfaces are provided by third parties. Quality can be variable. Review Source WM Waverly M. President Arts and Crafts Used the software for: 2+ years ### "Experienced User Review" December 6, 2025 4.0 Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business. Pros Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.) Cons Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees) Switched from [POSIM](https://www.capterra.com/p/126777/POS-IM/) Needed a more robust ERP system for our growing business. Review Source Response from Sage March 9, 2026 Thank you for sharing your feedback and for highlighting the value of managing orders across multiple channels. We’d like to clarify that Brightpearl does support landed cost calculations, allowing businesses to incorporate additional costs such as freight, duties, and other fees into their inventory planning. That said, we understand that every business has unique costing requirements, and there may be cases where specific workflows require additional configuration or customization. We appreciate the feedback and welcome the opportunity to learn more about your setup to see how we can better support your needs. Thank you for being part of our community! RM Rob M. e-commerce manager Apparel & Fashion Used the software for: 1-2 years ### "Top ERP system" April 8, 2026 5.0 Top tier ERP system that once live is pretty bomb proof. No down time. Everything works as it should. Automation engine is rock solid and working with partners such as b.solutions means the platform can easily link with other tools. Pros easy to use system that is very intuitive to use and really speeds up our internal business processes Cons nothing really. the system just works and provides automated ways in which to process orders and ship goods out. Switched from [Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/) it was shocking, had an outage and they lost code Review Source Response from Sage May 21, 2026 Thank you for the fantastic feedback! We’re delighted to hear Brightpearl is helping speed up your internal processes and that the automation engine and integrations are delivering such a reliable experience for your team. It’s especially great to know the platform has proven stable and dependable in day-to-day operations. We truly appreciate your support and are excited to continue helping your business grow and scale efficiently. GM Gary M. Head of AI, Systems and Infrastructure Retail Used the software for: 2+ years ### "Brightpearl user since 2015" May 20, 2026 5.0 Brightpearl has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment. It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack. Pros Automation, order management, customer support, integrations, integration partners, functionality, control. Cons Reporting could be improved, however, the data within Brightpearl that is available is very good, can be exported. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re thrilled to hear that our automation capabilities, order management tools, integrations, and partner ecosystem have helped support and scale your ecommerce operations across multiple channels and warehouses. It’s especially rewarding to know that automation has helped reduce manual processes across inventory, fulfilment, and order management — exactly the kind of efficiency we aim to deliver for growing retail businesses. We also appreciate your feedback around reporting. Insights like yours help guide our continued platform improvements while ensuring customers can make the most of the rich data available within Brightpearl. Thank you again for your partnership and support! Sarah G. Operations Specialist Wholesale Used the software for: 2+ years ### "Easy and efficient OMS suite" April 8, 2026 4.0 Overall we have had a wonderful experience with Brightpearl. The platform is constantly growing, improving, and expanding to add tools/functions to maximize the ability to use Brightpearl as a fully functioning system. We have had a wonderful experience with support and our account managers to get the most out of Brightpearl to uphold our business needs. Pros Brightpearl has a large arsenal of out of the box connections and tools to help make streamlining our business easy and effective. Cons Reporting and searching within the system is challenging for our team to quickly find information. Somethings we would like to see and be able to filter for our business are not easily achieved. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re so pleased to hear that our out-of-the-box integrations and tools have helped streamline your business operations. We also appreciate your honest feedback around reporting and search functionality. Insights like this are incredibly valuable as we continue improving the platform and expanding filtering and reporting capabilities to better support our customers’ needs. It’s especially great to hear that our Support and Account Management teams have helped you get the most out of Brightpearl. Thank you for being part of the Brightpearl community. We’re excited to continue growing and evolving alongside your business! MS Monica S. Procurement and quality control manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and Great for Small Businesses" March 26, 2026 5.0 Overall, my experience has been very positive. Brightpearl has improved efficiency, made daily operations easier, and comes with excellent customer support. It’s a reliable, scalable solution that supports business growth and I would definitely recommend it to other small businesses. Pros I really appreciate how reliable and secure Brightpearl is. Order management is smooth and well-organized, and staff management is simple and effective. The platform is intuitive and helps keep everything organized, which is perfect for a small business. Cons There have been very few minor bugs, but they are quickly resolved. I’d say sometimes the interface can feel a bit overwhelming at first, but it’s easy to get used to. Review Source Response from Sage March 27, 2026 Thank you for your thoughtful feedback! We’re delighted to hear Brightpearl is providing a reliable and secure platform while helping streamline your order and staff management. It’s great to know the system is supporting your efficiency and day-to-day operations. We also appreciate your comments on the interface and minor bugs. Feedback like this helps us continue improving the experience. We’re glad to hear any issues have been resolved quickly and that our support team has been helpful. Thank you for the recommendation. We’re proud to support your business as it grows! SC Susie C. Office Manager Retail Used the software for: 2+ years ### "Great Order Management Software" March 23, 2026 5.0 Overall, we are very satisfied with the software, as well as the customer service and support, which have both been reliable, responsive, and helpful whenever needed. Pros This system has been a major improvement for our operations. It keeps our inventory, orders, and accounting in sync, which saves us significant time and greatly reduces manual work. One of the biggest advantages for us is how well it handles backorder items—something other software we’ve used struggled with or couldn’t manage effectively. Cons While it does take some upfront setup to get everything aligned properly, the payoff is worth it. Once implemented, it provides clear visibility across all areas of our business and gives us confidence in our data. It has become a strong foundation for supporting our continued growth. Review Source Response from Sage March 27, 2026 Thank you for sharing your experience! We’re delighted to hear Brightpearl is helping keep your inventory, orders, and accounting in sync while saving time and reducing manual work. It’s especially great to know the platform is supporting your backorder management, this is an area that can be challenging for many businesses. We appreciate your comments on the initial setup and are glad to hear the long-term value, visibility, and confidence in your data have made it worthwhile. It’s also fantastic to hear our support team has been responsive and helpful. Thank you for your continued trust. We’re excited to support your growth! DV Dinesh V. Finance Manager Retail Used the software for: 6-12 months ### "Great platform for big warehouse fulfilment, SME's will grow into. " July 15, 2025 4.0 Overall experiance, sales and scoping team, training team calls migration go live team all brilliant, post go live support not so reactive and not easily able to just speak to someone. Due to this we have taken on external 3rd party to help with day to day troubleshooting Pros We migrated onto BP in August and have been live coming on 12 months, the scoping calls were very extensive and our processes were well documented. We wanted to migrate all our sales data from our old system to BP which was a massive task in data formating and cleansing on our part. Post go live we had alot of moving parts feeding into BP and on the whole this seemed to work okay, although during our peak trading season we did find ourselves with displaced stock or not accurate stock holding - this was due mainly to users not being familiar with the auto transfer / stock allocation process. Since go live there has been constant monitoring of sales transaction and stock movement to ensure things are working as expected. Brightpeal is a technical system and sometimes feels overly complicated but I think this is due to it being aimed at big warehouse type businesses where there would be multiple people working in different area's of the fulfilment processs - this makes the process very long winded when we are talking about a single person doing the picking packing and shipping. the many integrations between all the POS, Shipping platforms do require regular maintenance and this in itself become quite complicated. Cons Support ticketing is not the greatest, I have raised a few issues and found myself having to continuely repeat what the problem is forwarding screen shots and clips of what I am talking about before anything is acknowleged as being a problem and addressed. Our initial renewal conversation started with a senior manager who left on sabbatical mid renewal with no advance warning, other than an out of office reply. whole renewal processes felt onesided no formal account review of past 12 months to look at number of transactions what modules have been succesful and what hasnt quite worked. Given our renewal quote literally a couple of days before 30 day notice cut off to make any changes to our contract so no time to absorb this information and speak to account manager. Alternatives considered [OrderWise](https://www.capterra.com/p/116009/OrderWise/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Brightpearl Price point, confidence in product after having spoken to clients that had gone through the migration / go live processs Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Loss of confidence in Lightspeed, informed by Lightspeed product was being discontinued with 3 months notice during peak trading period. Review Source Response from Sage September 5, 2025 Hi Dinesh! Thank you for providing our team with this valuable feedback. I'm sorry to hear you did not have the most stellar experience with our support team. I see you mention having difficulty speaking with someone. If you experience this again, we have both a US and UK phone line (number is at the bottom of the support team emails) that you can call in and even request a screen share. This may reduce the back and forth and give the team a better understanding of what you are experience. With a greater understanding of the issue you are facing, we can provide a quicker response and resolution. Thank you Jesse Dones Sage Retail Support nE nick E. owner Retail Used the software for: 6-12 months ### "A work in progress" October 27, 2020 4.0 Finally, we have been assigned our TAM, \[SENSITIVE CONTENT HIDDEN\]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues. Pros Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner Cons The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app. Review Source Response from Sage October 30, 2020 Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl) KJ Kristoffer J. CEO Consumer Goods Used the software for: Less than 6 months ### "Great tool for a small-mid sized fast growing omni-channel consumer goods business." September 25, 2020 4.0 We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same. Pros We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately. Cons Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time. Alternatives considered [Traede](https://www.capterra.com/p/155385/Traede/)[e-conomic](https://www.capterra.com/p/128922/e-conomic/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Brightpearl It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity. Review Source Response from Sage October 16, 2020 Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl) JM Jolita M. Buyer Retail Used the software for: 2+ years ### "Inventory Planner Transformed Our Forecasting and Purchasing Efficiency" March 4, 2026 5.0 Inventory Planner, synced with Linnworks, has made a big difference to how we manage purchasing and stock. Planning and creating purchase orders is now much easier and far more organised. Pros The forecasting is clear, reliable, and simple to update when needed. Stock-outs are minimal, stock holding is at a healthy level, and we no longer experience the overstocks we had in previous years before using the platform. The reports are easy to understand and give us confidence to make better buying decisions. Overall, it has saved us time, improved stock control, and made our purchasing process much more efficient. Cons So far, it has met my expectations in terms of functionality, performance, and usability. I’ve found it to be a valuable tool for keeping inventory levels optimized, and I haven’t encountered any issues or limitations that have negatively impacted my workflow. Review Source Response from Sage March 16, 2026 Thank you for sharing your experience! We’re delighted to hear that Inventory Planner has helped improve your stock control and made purchasing more efficient. It’s great to know the forecasting and reporting give you the confidence to make better buying decisions while keeping stock levels healthy and minimizing stock-outs. We’re also pleased that the integration with Linnworks is helping streamline your planning and purchase order workflows. Feedback like this is wonderful to hear, and we’re glad Inventory Planner is making a meaningful difference in how you manage inventory. Thanks again for your support! JS Joseph S. Managing Director Retail Used the software for: 2+ years ### "BrightPearl Review" July 25, 2025 5.0 I struggle inputting data, by loading products and orders. I also don't use the system every day so it's hard to remember all the variables. Geenrally I get out of what I ask. Pros I have my Accounts and Stock information all in one place. I can view reports fairly easily. My staff can use the system. Cons The costs are far higher than the competition. These costs are coming down, but not at a quick enough rate vs the competition improvement. Review Source Response from Sage September 5, 2025 Hi there Joseph, Thank you for providing our team with this valuable feedback! Its good to hear we have been able to unify the location for your accounts and stock information. If you ever get stuck on inputting data or would like to explore the various ways to get information into our system, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support MJ Michael J. Owner Wholesale Used the software for: 2+ years ### "Game-Changer for Streamlining and Scaling Our Business" July 3, 2025 5.0 Overall, our experience with Brightpearl has been excellent. It’s helped us streamline operations, improve accuracy, and save time across our entire business. The integration with sales channels and automation features has made a huge difference in efficiency, and their customer support is responsive and knowledgeable. Pros Brightpearl has transformed how we manage our business—from inventory to order processing, everything is streamlined, reliable, and easy to use across multiple channels. Cons While Brightpearl is powerful overall, the reporting customisation options can be a bit limited without advanced knowledge—but support is always helpful when needed. Review Source Response from Sage July 8, 2025 Hi there, We always appreciate customer feedback, especially when it highlights our product and the Support Team! Its great to hear how you have leveraged our product and its configuration to transform your business. If you need any support, our team is here for you! Jesse Dones Sage Retail Support JC Jess C. Accounts Receivable Accounting Used the software for: 6-12 months ### "Brightpearl review" April 15, 2025 5.0 Pros I like that it made order processing incredibly easy to manage. Cons There is nothing specifically I dislike about this product. Review Source Response from Sage April 25, 2025 Hi there, Thank you for providing us with this great customer feedback. We love to hear how we have helped you and if you need any support, our team is here for you! Jesse Dones Sage Retail Support AA Abigail A. Head of Strategy & Marketing Consumer Goods Used the software for: 6-12 months ### "We couldn't manage our business without Brightpearl" March 14, 2023 5.0 Pros Brightpearl has significantly reduced our margin for error by giving us a centralized platform to manage all of our processes. We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl's inventory management features have set us up to manage our catalog with ease. We have entirely automated our Order Management process as well. From the time an order is placed to the time and order is fulfilled and posted into Quickbooks, we don't have a single moment of manual intervention. This has saved us so much time and from so many errors. Our onboarding team (\[sensitive content hidden\] ) was AMAZING and set us up with some of the best processes we've ever had. Cons Most integrations and add-ons required completely custom development work which was time and resource intensive. We're accustomed to the "Shopify" model with our technology partners that have 1-2 click integrations that you can then customize to meet your business goals. Review Source Response from Sage March 17, 2023 Hi there Abigail, Thank you very much for sparing the time to review us, we love hearing from our customers! It's amazing to hear that Brightpearl has fully automated your thousands of SKUs, as a team of two I can definitely see why this is necessary! From single order touch-points to simplifying purchases too, it's wonderful to hear that Brightpearl is a great fit for you, On your comment on custom development, while our integrations do allow out of the box 'plug and play' ability, we also allow our customers to tweak and customize how they work for them as we appreciate that not one size fits all. I'm glad to hear you have been able to find the perfect customization for you! Thank you again, Tom (Brightpearl by Sage) JP Jessica P. Customer Service Manager Cosmetics Used the software for: 6-12 months ### "Support is very slow" October 27, 2022 3.0 I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system. Pros I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical. Cons Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is. Review Source Response from Sage January 3, 2023 Hi Jessica, Thank you for your feedback. I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly. In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed. I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed. Thank you, Tom (Brightpearl by Sage) FO Frankie O. Vice President Logistics and Supply Chain Used the software for: 6-12 months ### "Frustrated" August 8, 2017 3.0 Do not jump from QuickBooks to this until you have truly run a lot of tests. Pros I love how this system allows me to have access anywhere and allows many reps to access the accounts. Cons I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well. Review Source Response from Sage September 23, 2017 Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl MR Martin R. FD Leisure, Travel & Tourism Used the software for: 2+ years ### "We moved from Sage" September 28, 2020 5.0 The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them. Pros We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs. Cons All aspects are ok - does a good job for us Reason for choosing Brightpearl Ease of use, clarity of screens Review Source Response from Sage October 23, 2020 Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom LR Laura R. CEO Cosmetics Used the software for: 2+ years ### "Great for internet sellers " July 13, 2022 5.0 Pros I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. Cons I don’t have any dislikes but I have requested features such as batch processing and fractional units Review Source Response from Sage July 15, 2022 Hi there Laura, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl) ZN Zakaria N. Inventory manager Apparel & Fashion Used the software for: 6-12 months ### "Great customer support" March 15, 2023 5.0 Pros Brightpearl provides great customer support. Shout out to \[sensitive content hidden\]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center. Cons You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center. Review Source Response from Sage March 17, 2023 Hi there Zakaria, Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it. Thank you again, Tom (Brightpearl by Sage) JU James U. Managing Director Information Technology and Services Used the software for: 2+ years ### "Excellent for multichannel businesses" May 24, 2021 5.0 Pros Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation. Cons The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool. Review Source Response from Sage May 28, 2021 Hi James, Really appreciate you taking the time to review us, thank you. I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements. Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup. Thank you again, Tom (Brightpearl) NS Nicky S. Director Wholesale Used the software for: 1-2 years ### "Great software" April 28, 2021 5.0 Pros Stock control is the most impactful and helpful Cons The add ons which are required such as automation Review Source Response from Sage April 30, 2021 Hi Nicky, Thank you for your review of us, we really appreciate it. It's fantastic to hear that you're finding so much value in our stock management functionality. On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense? Thank you again, for the review. 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