--- title: "Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brightpearl the right Order Management solution for you? Explore 197 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124180/Brightpearl/reviews/" page_type: "reviews" language: "en" --- Brightpearl 4.4 (197) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Brightpearl Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews FA Frank A Head of DigitalBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed.“ March 5, 2026 LB Livi B Order Management SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.“ February 10, 2026 Jamie Moxey d Business and E-Commerce DevelopmentRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs.“ March 3, 2026 VICKI E Deputy CEORetail, 51 - 200 employeesUsed the software for: 1-2 years. “Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on“ March 25, 2026 IZ Issam Z DirectorComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “The core system is rock-solid and intuitive: inventory, order routing, picking, packing, and shipping work exactly the way high-volume businesses need them to.“ April 20, 2026 KT Kathryn T Head of OperationsFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume.“ March 25, 2026 KK Kaushal K Head of Sales and LogisticsApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “This is a great integration for a great ERP system capable of handling many moving parts and being the backbone of our Tech stack and automated processing.“ June 12, 2026 RB Robert B Operations ManagerPackaging and Containers, 2 - 10 employeesUsed the software for: Less than 6 months. “Critical features like bulk pricing syncs and Authorize.net integration failed to function, and we were misled into purchasing extra software for reporting that we later found was unnecessary.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 197 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VICKI E. Deputy CEO Retail Used the software for: 1-2 years ### "Deputy CEO" March 25, 2026 5.0 We’ve been working with Brightpearl for many years, and this year we began implementing their WMS. While the journey hasn’t been without its challenges, \[sensitive content hidden\] has been fantastic—consistently going above and beyond to find solutions that ensure the system works effectively for our business. Our account managers, \[sensitive content hidden\], have also been a pleasure to work with. They are approachable, responsive, and always supportive, making collaboration easy and productive. We have experienced a few issues with system errors recently, but \[sensitive content hidden\] has been proactive in addressing these and is keeping us well informed on progress and improvements. Pros value the partnership and appreciate the team’s dedication and support. Also like the fact that you can take care payments, and there are loads of different plug ins that can be used Cons Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on Review Source Response from Sage March 27, 2026 Thank you for your continued partnership and for sharing your experience. We’re pleased to hear you value the flexibility of the platform, including payments and integrations, and that our team has been supportive, especially throughout your WMS implementation. We also appreciate your feedback regarding system errors and performance. We understand how impactful this can be for sales and warehouse teams, and we’re actively working to address these issues and improve reliability. It’s great to hear the team has been keeping you informed and working proactively on solutions. Thank you again for your honest feedback. We’re committed to supporting your ongoing success. RM Rob M. e-commerce manager Apparel & Fashion Used the software for: 1-2 years ### "Top ERP system" April 8, 2026 5.0 Top tier ERP system that once live is pretty bomb proof. No down time. Everything works as it should. Automation engine is rock solid and working with partners such as b.solutions means the platform can easily link with other tools. Pros easy to use system that is very intuitive to use and really speeds up our internal business processes Cons nothing really. the system just works and provides automated ways in which to process orders and ship goods out. Switched from [Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/) it was shocking, had an outage and they lost code Review Source Response from Sage May 21, 2026 Thank you for the fantastic feedback! We’re delighted to hear Brightpearl is helping speed up your internal processes and that the automation engine and integrations are delivering such a reliable experience for your team. It’s especially great to know the platform has proven stable and dependable in day-to-day operations. We truly appreciate your support and are excited to continue helping your business grow and scale efficiently. TL Taylor L. Dir Ops Apparel & Fashion Used the software for: 2+ years ### "Easy to Use, but Room for Improvement" December 16, 2025 3.0 Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. Pros It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. Cons Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. Review Source Response from Sage January 7, 2026 Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale. GM Gary M. Head of AI, Systems and Infrastructure Retail Used the software for: 2+ years ### "Brightpearl user since 2015" May 20, 2026 5.0 Brightpearl has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment. It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack. Pros Automation, order management, customer support, integrations, integration partners, functionality, control. Cons Reporting could be improved, however, the data within Brightpearl that is available is very good, can be exported. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re thrilled to hear that our automation capabilities, order management tools, integrations, and partner ecosystem have helped support and scale your ecommerce operations across multiple channels and warehouses. It’s especially rewarding to know that automation has helped reduce manual processes across inventory, fulfilment, and order management — exactly the kind of efficiency we aim to deliver for growing retail businesses. We also appreciate your feedback around reporting. Insights like yours help guide our continued platform improvements while ensuring customers can make the most of the rich data available within Brightpearl. Thank you again for your partnership and support! MS Monica S. Procurement and quality control manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and Great for Small Businesses" March 26, 2026 5.0 Overall, my experience has been very positive. Brightpearl has improved efficiency, made daily operations easier, and comes with excellent customer support. It’s a reliable, scalable solution that supports business growth and I would definitely recommend it to other small businesses. Pros I really appreciate how reliable and secure Brightpearl is. Order management is smooth and well-organized, and staff management is simple and effective. The platform is intuitive and helps keep everything organized, which is perfect for a small business. Cons There have been very few minor bugs, but they are quickly resolved. I’d say sometimes the interface can feel a bit overwhelming at first, but it’s easy to get used to. Review Source Response from Sage March 27, 2026 Thank you for your thoughtful feedback! We’re delighted to hear Brightpearl is providing a reliable and secure platform while helping streamline your order and staff management. It’s great to know the system is supporting your efficiency and day-to-day operations. We also appreciate your comments on the interface and minor bugs. Feedback like this helps us continue improving the experience. We’re glad to hear any issues have been resolved quickly and that our support team has been helpful. Thank you for the recommendation. We’re proud to support your business as it grows! SC Susie C. Office Manager Retail Used the software for: 2+ years ### "Great Order Management Software" March 23, 2026 5.0 Overall, we are very satisfied with the software, as well as the customer service and support, which have both been reliable, responsive, and helpful whenever needed. Pros This system has been a major improvement for our operations. It keeps our inventory, orders, and accounting in sync, which saves us significant time and greatly reduces manual work. One of the biggest advantages for us is how well it handles backorder items—something other software we’ve used struggled with or couldn’t manage effectively. Cons While it does take some upfront setup to get everything aligned properly, the payoff is worth it. Once implemented, it provides clear visibility across all areas of our business and gives us confidence in our data. It has become a strong foundation for supporting our continued growth. Review Source Response from Sage March 27, 2026 Thank you for sharing your experience! We’re delighted to hear Brightpearl is helping keep your inventory, orders, and accounting in sync while saving time and reducing manual work. It’s especially great to know the platform is supporting your backorder management, this is an area that can be challenging for many businesses. We appreciate your comments on the initial setup and are glad to hear the long-term value, visibility, and confidence in your data have made it worthwhile. It’s also fantastic to hear our support team has been responsive and helpful. Thank you for your continued trust. We’re excited to support your growth! KT Kathryn T. Head of Operations Furniture Used the software for: 2+ years ### "Brightpearl helped us grow our business" March 25, 2026 5.0 We've been using Brightpearl for over 13 years and could not have grown our business without it. I'd like to commend \[sensitive content hidden\], our technical account manager who is always available to help, with his knowledge of Brightpearl and our knowledge of our business model we work together to get the best possible outcomes. Pros When initially implemented it improved efficiency and transformed our very manual processes. Easy to use, reliable and customisable. Enabled our small business to grow. Cons Lack of development on Brightpearl itself for a few years now. Although support tickets are responded to quickly, due to the lack of dev a lot of them result in it needing a future change which are not forthcoming. The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume. Review Source Response from Sage March 27, 2026 Thank you for your long-standing partnership and for sharing such thoughtful feedback. We’re delighted to hear Brightpearl has supported your growth over the past 13+ years and helped transform your processes. It’s also great to know your Technical Account Manager continues to provide valuable support. We appreciate your candid comments around product development and pricing. Feedback like this is important to us as we continue to evolve the platform and deliver value at every stage of your growth. Thank you again for your continued trust. We look forward to supporting your business moving forward. AK Aisling K. Managing Partner Retail Used the software for: 2+ years ### "Reliable, Accurate Inventory System That Supports Both Retail & Manufacturing" December 11, 2025 5.0 We have been using Brightpearl since 2018 and overall we are very happy with it. It is stable, dependable, and well suited to a business like ours that wanted a strong off-the-shelf solution rather than investing in a custom-built system. Despite not being designed specifically for manufacturing, we have found practical workarounds that allow us to manage both sides of our business effectively. Brightpearl has become a core part of our operations, and it continues to support our growth with accurate stock control and clear, well-structured accounting and customer management. Pros Brightpearl keeps our inventory consistently accurate and gives us full confidence in our stock levels. The system is very strong for customer management, product organisation, and overall operational visibility. It connects purchasing, inventory, fulfilment, and accounts seamlessly, which makes daily work efficient. Even though we handle both ready-made products and our own manufactured goods, Brightpearl has been flexible enough to support our processes with effective workarounds. Cons The only drawback is that upgrades and new feature rollouts can be slow. While the system is reliable, we would love to see faster development and more frequent enhancements. However, the existing features work well for our needs. Review Source Response from Sage December 15, 2025 Thank you for sharing your detailed experience and for being with Brightpearl since 2018. We’re delighted to hear that the platform has become a core part of your operations, providing accurate stock control, strong customer and product management, and clear operational visibility across purchasing, fulfilment, and accounts. We appreciate your thoughtful feedback on the pace of upgrades and enhancements. Stability and reliability are important to us, and insights like yours help guide how we continue to evolve the product. Thank you again for your trust and partnership as your business grows. LO Lynette O. CEO Retail Used the software for: 1-2 years ### "Reliable Tool and improves automation across the business" December 17, 2025 5.0 Brightpearl by Sage has been a reliable tool for managing our day-to-day operations. It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth. Pros Brightpearl’s biggest strength is how it brings inventory, orders, and accounting together in one system. The automation and real-time reporting make it easier to manage daily operations, reduce manual work, and maintain clear visibility across the business as it grows. Cons The main downside of Brightpearl is the initial setup and learning curve, which can be time-consuming and requires careful planning. Some workflows feel less flexible than expected, and making changes often requires support or workarounds rather than quick adjustments. Review Source Response from Sage January 21, 2026 Thank you for sharing your feedback, Lynette. We’re pleased to hear that Brightpearl has helped bring inventory, orders, and accounting together in one system and that automation and real-time reporting are supporting your day-to-day operations and growth. We also appreciate your comments on the setup process and workflow flexibility. Getting everything aligned upfront is critically important, and feedback like yours helps us continue improving both the onboarding experience and the ways teams can adapt workflows over time. Thanks again for taking the time to leave a review, welcome to the Brightpearl community! JM Jason M. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Choice for growing businesses" March 31, 2026 5.0 Very positive with good outcomes over the past 9 years. The systems capacities grow year on year with solutions for problems always seemingly a step ahead. Pros A platform capable of growing with your business, lots of added apps to increase functionality. Always moving with demand. Cons Not currently suited to adding manufacturing capacity and integrating with sales. Reporting systems are slightly esoteric. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience and for being with Brightpearl for the past 9 years. We’re delighted to hear the platform has continued to grow alongside your business and that the expanding functionality and ecosystem of apps have delivered positive outcomes over time. We also appreciate your feedback around manufacturing workflows and reporting. Insights like these are valuable as we continue evolving the platform to better support a wider range of operational needs. Thank you again for your continued trust and partnership. We’re excited to keep supporting your growth in the years ahead. MK Marion K. Operations Manager Retail Used the software for: 2+ years ### "Brightpearl Review" December 15, 2025 4.0 Overall Brightpearl works for us and is a very stable system, so day to day operations run smoothly. Pros Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. Cons Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. Review Source Response from Sage January 7, 2026 Thank you for sharing your experience with Brightpearl! We're so glad to hear it’s helping Pineapple Island streamline operations and keep stock perfectly aligned across all your channels. It’s great to know the system has been easy for your team to pick up, and that onboarding and training supported a smooth start. We really appreciate your feedback and your partnership! Richard H. Director Sports Used the software for: 2+ years ### "Long term Brightpearl user" August 19, 2025 5.0 I have used Brightpearl for many years and have no plans on changing. It does most things and if you put the effort in to customising it by integration with other services it will do everything. Pros A complete package that covers most of the business needs of a retailer or distributor. Anything not covered can be bolted on either by pre-built integrations or by API. Cons The accounting module is OK but feels complicated and could do with modernisation. Not a major complaint. Review Source Response from Sage September 5, 2025 Hi Richard, It's always great to hear how you utilize our program to get the most for your business needs! Thank you for providing us with this valuable feedback! If you need any support, please remember our Brighptearl Support Team can be reached via our phone line or support portal for your convenience! Thank you Jesse Dones Sage Retail Support DB Daniel B. Systems Coordinator Retail Used the software for: Less than 6 months ### "Brightpearl Integration " July 10, 2025 5.0 We’d like to extend a big thank you to the team at Brightpearl for their support in helping us implement their Warehouse Management System. The system is already making a difference in our operations, and we truly appreciate the guidance and expertise throughout the process. A special shoutout to \[sensitive content hidden\] for the excellent training—your clear instructions, patience, and in-depth knowledge made a huge impact. Thanks for setting us up for success! Pros Brightpearl have been a great addition to our company and have really transformed they way we keep stock and process orders, they have been integral to our growth. Cons Brightpearls weakness is definitely reporting and requires further applications such as BI's and Data Lakes to produce thorough reports, Brightpearl do work with other companies that support this reporting but at a further cost. Review Source Response from Sage September 5, 2025 Hey there Daniel, Thank you for leaving such a positive review! We love to hear how you were able to leverage our software to enable growth for your team! It sounds like you had a great experience with one of our Professional Service Team members, we appreciate the shout out! Thank you Jesse Dones Sage Retail Support SP Sharon P. Finance Director Sporting Goods Used the software for: 2+ years ### "Brightpearl Review" January 16, 2025 4.0 We have been working with Brightpearl since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites. Pros Instant updating of stock across multiple sites Ease of tracking orders Cons There is currently no syncing of products between Shopify and Brightpearl therefore all new products have to be created twice so I am hoping this is on a development list somewhere! Review Source Response from Sage January 24, 2025 Hi Sharon, We are thrilled to hear how well the system is working for you! We do have a feature request process our support team members can assist you with that will bring the product sync to the attention of the appropriate team. Feel free to reach out to us! Jesse Brightpearl Support Team AP Anna P. accounts assistant Accounting Used the software for: 6-12 months ### "very good accounting system" September 24, 2024 5.0 very good system for reporting financial information Pros A simple accounting system for both small and medium-sized companies Cons simple visualization and system integration Review Source Response from Sage October 18, 2024 Hi Anna, Thank you for providing us with feedback. We love hearing from our customers! -Jesse Brightpearl Support VR Verified Reviewer Director of Technology Used the software for: 2+ years ### "Mixed Bag with Areas of Opportunity" January 10, 2018 3.0 It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions. Pros BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs. Cons Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones. Review Source Response from Sage February 12, 2018 Hi there, Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this. Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility. We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling. Thank you again. Brightpearl Adam F. Managing Director Computer Hardware Used the software for: 2+ years ### "Brightpearl is a fantastic all in one ERP system" November 3, 2020 5.0 Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible. Pros Great for automating your eCommerce orders. Cons Finance system needs improving for handling offline customer credit accounts. Alternatives considered [Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/) Review Source Response from Sage November 6, 2020 Hi Adam, Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen! Thank you again, Tom (Brightpearl) NC Nicki C. Head of Products Retail Used the software for: 2+ years ### "Would Recommend Brightpearl" April 26, 2022 5.0 Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day. Pros Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product Cons Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed. Review Source Response from Sage June 14, 2022 Hi Nikki, Thank you so much for your review, we love receiving feedback from our customers! I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order. On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly. Thank you again, Tom (Brightpearl) Peter K. CEO Sporting Goods Used the software for: 2+ years ### "Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!" October 21, 2020 5.0 In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo! Pros Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders. Cons Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better. Review Source Response from Sage October 30, 2020 Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl! It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come. Thank you, Tom (Brightpearl) Aaron E. Director Retail Used the software for: 1-2 years ### "Without inventory Planner our stock control would not be anywhere near as good as it is" November 30, 2023 5.0 Pros Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity. Cons The price is high but we find the price worth the insights it provides. Review Source Response from Sage December 7, 2023 Hi Aaron, Thank you so much for taking the time out to review our sister-retail stock management app, Inventory Planner, we really appreciate it. It's fantastic to hear how impactful Inventory Planner is as part of your tech stack and also how great value for money it is too. Thank you again, Tom (Brightpearl by Sage) VR Verified Reviewer Internet Used the software for: ### "Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history" November 15, 2014 1.0 Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST \[Scheduled\] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST \[Scheduled\] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this. Pros Will edit the review when I have something positive to say. Cons Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful. Review Source EM Ellie M. Marketing & Design Manager Retail Used the software for: 6-12 months ### "Excellent, intelligent platform" April 28, 2021 5.0 An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital. Pros The abilities and reporting involved with controlling stock and orders Cons We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements. Review Source Response from Sage April 30, 2021 Hi Ellie, Thank you so much for sparing the time to review us. It's great to hear that you've been able to get such insights to help your growth! Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it. Thanks again, Tom (Brightpearl) TK Toni K. Ecommerse Manager Apparel & Fashion Used the software for: 1-2 years ### "Easy to use and gives us all the necessary functions we need to run our online store" May 10, 2021 5.0 Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares. Pros It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data. It is also easy for us to collaborate across our different departments and makes our workflow much leaner. Cons There is so much valuable data in Bright Pearl, but we are not managing to create our ideal dashbord in the software. Review Source Response from Sage May 24, 2021 Hi Toni, Thank you for your review, we really appreciate hearing from you. It's fantastic to hear that you're getting so much control over all your data and running your online store resulting in more efficient workflows. On your point on creating the dashboards you need, we have a few options - one of which I'm sure will work out great for you. I'll get your Success team to run you through them. Thank you again, Tom (Brightpearl) EO Emma O. Merchandiser Apparel & Fashion Used the software for: 2+ years ### "Brightpearl Review" November 25, 2016 4.0 As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage. Pros Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management. Cons Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business. Review Source KJ Kathi J. President Internet Used the software for: Less than 6 months ### "A Very Unfortunate Choice" November 30, 2020 1.0 We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed. With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business. To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs. Pros We never operated the software as the implementation was not completed. Cons Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected. Reason for choosing Brightpearl We chose Brightpearl over NetSuite because of cost and our concern that NetSuite would require additional tech staff. We did not choose 4PSite because it seemed to offer less than our old OMX ERP which was very sophisticated for its time. Review Source Response from Sage December 11, 2020 Hi Kathi, Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform. For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day. I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road. Tom (Brightpearl) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.