# Page 3 | Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Brightpearl the right Inventory Management solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews/?page=3 --- Brightpearl 4.4 (191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Brightpearl ## Showing most helpful reviews Showing 51-75 of 191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use nE nick E. owner Retail Used the software for: 6-12 months ### "A work in progress" October 27, 2020 4.0 Finally, we have been assigned our TAM, \[SENSITIVE CONTENT HIDDEN\]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues. Pros Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner Cons The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app. Review Source Response from Sage October 30, 2020 Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl) MT Mark T. Brand Director Retail Used the software for: 2+ years ### "Brightpearl is well worth the investment!" May 19, 2021 5.0 Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment. Pros Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system. Cons I have no complaints about the software! Review Source Response from Sage May 28, 2021 Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl) VR Verified Reviewer Director of Technology Used the software for: 2+ years ### "Mixed Bag with Areas of Opportunity" January 10, 2018 3.0 It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions. Pros BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs. Cons Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones. Review Source Response from Sage February 12, 2018 Hi there, Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this. Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility. We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling. Thank you again. Brightpearl JP Jessica P. Customer Service Manager Cosmetics Used the software for: 6-12 months ### "Support is very slow" October 27, 2022 3.0 I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system. Pros I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical. Cons Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is. Review Source Response from Sage January 3, 2023 Hi Jessica, Thank you for your feedback. I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly. In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed. I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed. Thank you, Tom (Brightpearl by Sage) RW Robert W. Head of eCommerce Retail Used the software for: 2+ years ### "Good Product would recommend" June 7, 2022 5.0 Good Pros Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic Cons Limitations to managing back orders during pandemic Alternatives considered [Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Brightpearl Best product demo. All scenarios confidently answered and backed up with demos Review Source Response from Sage June 14, 2022 Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl) FO Frankie O. Vice President Logistics and Supply Chain Used the software for: 6-12 months ### "Frustrated" August 8, 2017 3.0 Do not jump from QuickBooks to this until you have truly run a lot of tests. Pros I love how this system allows me to have access anywhere and allows many reps to access the accounts. Cons I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well. Review Source Response from Sage September 23, 2017 Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl NC Nicki C. Head of Products Retail Used the software for: 2+ years ### "Would Recommend Brightpearl" April 26, 2022 5.0 Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day. Pros Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product Cons Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed. Review Source Response from Sage June 14, 2022 Hi Nikki, Thank you so much for your review, we love receiving feedback from our customers! I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order. On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly. Thank you again, Tom (Brightpearl) MR Martin R. FD Leisure, Travel & Tourism Used the software for: 2+ years ### "We moved from Sage" September 28, 2020 5.0 The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them. Pros We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs. Cons All aspects are ok - does a good job for us Reason for choosing Brightpearl Ease of use, clarity of screens Review Source Response from Sage October 23, 2020 Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom Peter K. CEO Sporting Goods Used the software for: 2+ years ### "Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!" October 21, 2020 5.0 In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo! Pros Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders. Cons Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better. Review Source Response from Sage October 30, 2020 Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl! It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come. Thank you, Tom (Brightpearl) KJ Kristoffer J. CEO Consumer Goods Used the software for: Less than 6 months ### "Great tool for a small-mid sized fast growing omni-channel consumer goods business." September 25, 2020 4.0 We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same. Pros We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately. Cons Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time. Alternatives considered [Traede](https://www.capterra.com/p/155385/Traede/)[e-conomic](https://www.capterra.com/p/128922/e-conomic/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Brightpearl It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity. Review Source Response from Sage October 16, 2020 Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl) Aaron E. Director Retail Used the software for: 1-2 years ### "Without inventory Planner our stock control would not be anywhere near as good as it is" November 30, 2023 5.0 Pros Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity. Cons The price is high but we find the price worth the insights it provides. Review Source Response from Sage December 7, 2023 Hi Aaron, Thank you so much for taking the time out to review our sister-retail stock management app, Inventory Planner, we really appreciate it. It's fantastic to hear how impactful Inventory Planner is as part of your tech stack and also how great value for money it is too. Thank you again, Tom (Brightpearl by Sage) LR Laura R. CEO Cosmetics Used the software for: 2+ years ### "Great for internet sellers " July 13, 2022 5.0 Pros I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. Cons I don’t have any dislikes but I have requested features such as batch processing and fractional units Review Source Response from Sage July 15, 2022 Hi there Laura, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl) VR Verified Reviewer Internet Used the software for: ### "Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history" November 15, 2014 1.0 Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST \[Scheduled\] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST \[Scheduled\] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this. Pros Will edit the review when I have something positive to say. Cons Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful. Review Source ZN Zakaria N. Inventory manager Apparel & Fashion Used the software for: 6-12 months ### "Great customer support" March 15, 2023 5.0 Pros Brightpearl provides great customer support. Shout out to \[sensitive content hidden\]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center. Cons You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center. Review Source Response from Sage March 17, 2023 Hi there Zakaria, Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it. Thank you again, Tom (Brightpearl by Sage) EM Ellie M. Marketing & Design Manager Retail Used the software for: 6-12 months ### "Excellent, intelligent platform" April 28, 2021 5.0 An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital. Pros The abilities and reporting involved with controlling stock and orders Cons We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements. Review Source Response from Sage April 30, 2021 Hi Ellie, Thank you so much for sparing the time to review us. It's great to hear that you've been able to get such insights to help your growth! Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it. Thanks again, Tom (Brightpearl) JU James U. Managing Director Information Technology and Services Used the software for: 2+ years ### "Excellent for multichannel businesses" May 24, 2021 5.0 Pros Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation. Cons The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool. Review Source Response from Sage May 28, 2021 Hi James, Really appreciate you taking the time to review us, thank you. I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements. Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup. Thank you again, Tom (Brightpearl) TK Toni K. Ecommerse Manager Apparel & Fashion Used the software for: 1-2 years ### "Easy to use and gives us all the necessary functions we need to run our online store" May 10, 2021 5.0 Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares. Pros It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data. It is also easy for us to collaborate across our different departments and makes our workflow much leaner. Cons There is so much valuable data in Bright Pearl, but we are not managing to create our ideal dashbord in the software. Review Source Response from Sage May 24, 2021 Hi Toni, Thank you for your review, we really appreciate hearing from you. It's fantastic to hear that you're getting so much control over all your data and running your online store resulting in more efficient workflows. On your point on creating the dashboards you need, we have a few options - one of which I'm sure will work out great for you. I'll get your Success team to run you through them. Thank you again, Tom (Brightpearl) NS Nicky S. Director Wholesale Used the software for: 1-2 years ### "Great software" April 28, 2021 5.0 Pros Stock control is the most impactful and helpful Cons The add ons which are required such as automation Review Source Response from Sage April 30, 2021 Hi Nicky, Thank you for your review of us, we really appreciate it. It's fantastic to hear that you're finding so much value in our stock management functionality. On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense? Thank you again, for the review. Tom (Brightpearl) EO Emma O. Merchandiser Apparel & Fashion Used the software for: 2+ years ### "Brightpearl Review" November 25, 2016 4.0 As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage. Pros Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management. Cons Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business. Review Source DP Danielle P. Ecommerce Merchandiser Retail Used the software for: 1-2 years ### "Inventory Planner " July 27, 2023 5.0 Pros Inventory Planner is a great tool to help with forecasting. It tells you what to purchase and when to purchase using its advanced forecasting tool. This really helps our team to never over or understock. It’s easy to import and export purchase orders and then forecast using the tool. It makes it easy to track inventory and lets us know how much to stock of each bundle. The product is so user friendly and easy to understand. Cons Would've liked quicker issue resolution with customer support Review Source Response from Sage August 4, 2023 Hi there Danielle, Thank you so much for taking out the time to review our sister product and forecasting app, Inventory Planner, we really appreciate it! It's great to hear how well Inventory Planner is helping you keep control of your stock and forecast, and how user-friendly you find it. Amazing! Thank you again, Tom (Brightpearl by Sage) KJ Kathi J. President Internet Used the software for: Less than 6 months ### "A Very Unfortunate Choice" November 30, 2020 1.0 We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed. With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business. To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs. Pros We never operated the software as the implementation was not completed. Cons Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected. Reason for choosing Brightpearl We chose Brightpearl over NetSuite because of cost and our concern that NetSuite would require additional tech staff. We did not choose 4PSite because it seemed to offer less than our old OMX ERP which was very sophisticated for its time. Review Source Response from Sage December 11, 2020 Hi Kathi, Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform. For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day. I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road. Tom (Brightpearl) DL Dean L. Head of Ecommerce Retail Used the software for: 2+ years ### "Good Reliable System" May 20, 2021 4.0 Good service and communication. Advise them of improvements required, hopefully implemented. Pros Reliable Platform, good for stock management and links up well to our websites. Cons Back end needs updated and reporting could be improved. Review Source Response from Sage May 28, 2021 Hi Dean, Thank you very much for your review, we love hearing from our customers! I'm very pleased to hear that your business is doing so well on Brightpearl. Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics. We'll look out for your suggested improvements. Thank you again, Tom (Brightpearl) LM Loreto M. Inventory Analyst Retail Used the software for: 6-12 months ### "Brightpearl is a big help!" February 8, 2018 4.0 Pros What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss. Cons One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis. Review Source Response from Sage February 12, 2018 Hi Loreto, Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications. Thank you again, Tom Brightpearl SF Sam F. Senior Director - Business Operations EMEA Business Supplies and Equipment Used the software for: 2+ years ### "Brightpearl" June 17, 2021 4.0 Pros The product is easy to use, as always the key is the correct set up Cons As our business has grown project costing has become challenging Review Source Response from Sage June 25, 2021 Hi Sam, Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team. On your comment on project cost, I'll get your Success team to reach out to you to discuss further. Thank you again, Tom (Brightpearl) LM LAURA M. Business Development Manager Retail Used the software for: 2+ years ### "Excellent Software " May 6, 2021 5.0 Pros Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories. Cons Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity. Review Source Response from Sage May 24, 2021 Hi Laura, Thank you for sparing the time to review us - we really appreciate it! It's great to hear that you've hit the ground running with Brightpearl and how well you're seeing the impact of our WMS, Warewolf. Thank you for the use case for splitting pick/pack/ship functions across team members. I'll ask your Success team to follow up with you on this to learn more. Thank you again, Tom (Brightpearl) Talk to a Capterra advisor for free and get results within 15 minutes.