# Page 2 | Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Brightpearl the right Inventory Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Brightpearl ## Showing most helpful reviews Showing 26-50 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GM Gary M. Head of AI, Systems and Infrastructure Retail Used the software for: 2+ years ### "Brightpearl user since 2015" May 20, 2026 5.0 has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment. It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack. Pros Automation, order management, customer support, integrations, integration partners, functionality, control. Cons Reporting could be improved, however, the data within that is available is very good, can be exported. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re thrilled to hear that our automation capabilities, order management tools, integrations, and partner ecosystem have helped support and scale your ecommerce operations across multiple channels and warehouses. It’s especially rewarding to know that automation has helped reduce manual processes across inventory, fulfilment, and order management — exactly the kind of efficiency we aim to deliver for growing retail businesses. We also appreciate your feedback around reporting. Insights like yours help guide our continued platform improvements while ensuring customers can make the most of the rich data available within Brightpearl. Thank you again for your partnership and support! Sarah G. Operations Specialist Wholesale Used the software for: 2+ years ### "Easy and efficient OMS suite" April 8, 2026 4.0 Overall we have had a wonderful experience with . The platform is constantly growing, improving, and expanding to add tools/functions to maximize the ability to use Brightpearl as a fully functioning system. We have had a wonderful experience with support and our account managers to get the most out of Brightpearl to uphold our business needs. Pros has a large arsenal of out of the box connections and tools to help make streamlining our business easy and effective. Cons Reporting and searching within the system is challenging for our team to quickly find information. Somethings we would like to see and be able to filter for our business are not easily achieved. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re so pleased to hear that our out-of-the-box integrations and tools have helped streamline your business operations. We also appreciate your honest feedback around reporting and search functionality. Insights like this are incredibly valuable as we continue improving the platform and expanding filtering and reporting capabilities to better support our customers’ needs. It’s especially great to hear that our Support and Account Management teams have helped you get the most out of Brightpearl. Thank you for being part of the Brightpearl community. We’re excited to continue growing and evolving alongside your business! FA Frank A. Head of Digital Business Supplies and Equipment Used the software for: 2+ years ### "Reliable Operations Platform with Great Implementation Support" March 5, 2026 4.0 Our Implementation Consultant delivered excellent training that helped our company align with industry best practices from day one. As we learned more about the platform’s advanced configuration options, our internal workflows became significantly faster and more consistent. The automation engine now handles the majority of our fulfilment processes, with only a small portion requiring manual review. The WMS module has improved warehouse efficiency and reliably synchronizes customer notes and packed-dimensions data with ShipStation—something that many competing systems struggle with. Brightpearl has also enabled us to regain full control of our inventory and activate accurate real‑time stock sync to all our sales channels. Having purchase orders managed directly within Brightpearl makes inbound shipment tracking straightforward as well. Finally, the Inventory Planner (Demand Planner) add‑on has proven valuable in preventing stockouts; it can support complex forecasting and replenishment needs as long as you commit the time to configure it properly. Pros ’s onboarding process is exceptionally thorough. Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed. The Automations feature is another major advantage. It allows us to build powerful workflows using order data such as SKUs, sales channels, shipping methods, and customer history. This has enabled us to automate tasks like reviewing customer notes before fulfilment, adding promotional items with logic-based limits, and routing orders to the appropriate warehouse. I also appreciate that Brightpearl provides predictable annual software costs. In an industry where surprise renewal price hikes are common, the transparency and year‑to‑year consistency are genuinely refreshing. Cons The session timeout is one of the most frustrating aspects of using . It logs users out after a relatively short period of inactivity, which is disruptive for anyone who needs to keep the tab open throughout the day but isn’t working inside it continuously. Compounding this, the interface doesn’t automatically refresh to indicate that the session has expired, so you only discover you’ve been logged out after clicking something—a daily friction point for our entire team. The built‑in search functionality also feels quite limited, especially for users who rely heavily on quick data retrieval. Additionally, permissions could be more granular; for example, offering read‑only access to inventory location data would be extremely useful, but currently it’s an all‑or‑nothing permission. Alternatives considered [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Brightpearl Linnworks came in at a lower price point, but the sales experience felt rushed and transactional. Their team didn’t seem patient or interested in understanding our business needs during the demo, which raised concerns about long‑term support and overall value. Even at a slightly cheaper cost, it didn’t inspire confidence and ultimately felt like worse value for money. Acumatica offered a somewhat richer set of individual modules, but the ecosystem had fewer direct integrations we rely on. Their pricing was also higher, and their implementation approach—where major version releases occur every six months and you must find and manage a third‑party partner for deployment—felt unnecessarily complex. Compared to that, ’s implementation process was far more streamlined, coordinated, and easy to navigate. Overall, Brightpearl delivered the strongest combination of integrations, user experience, onboarding quality, and long‑term value. Review Source Response from Sage March 10, 2026 Hi Frank, Thank you for the detailed review and for sharing your experience with Brightpearl. We’re pleased to hear that the onboarding process, training, and implementation support helped your team adopt best-practice workflows and get strong value from the platform. It’s also great to know that Automations, WMS, and the ShipStation integration are helping streamline your fulfilment operations and maintain accurate stock visibility across channels. We appreciate your candid feedback on session timeouts, search functionality, and permission granularity. Insights like these are valuable and have been shared with our product team as we continue improving the experience. We’re also glad that Inventory Planner is helping support your forecasting and replenishment strategy. Thanks again for your thoughtful feedback and for choosing Brightpearl. Jamie Moxey D. Business and E-Commerce Development Retail Used the software for: Less than 6 months ### "Smooth Transition and Exceptional Support – Brightpearl Works for Our Business" March 3, 2026 5.0 Our overall experience with has been extremely positive. Transitioning Dusk Lighting from Visualsoft to Shopify and Brightpearl was a daunting task, but \[sensitive content hidden\] and the wider Brightpearl team made the process far more manageable. From weekly training sessions to opportunities to test real-world scenarios, the support was consistent, thorough, and tailored to our business. \[sensitive content hidden\] took the time to understand how we operate, ensuring the system was implemented in a way that supported our workflows. Challenges inevitably arose with such a major change, but the team worked proactively to find practical solutions, often collaborating effectively with partners like Business Solutions and Shiptheory, and even coordinating with Visualsoft when needed. Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs. Overall, it has been a highly positive experience, and we would recommend Brightpearl to any growing retailer looking for a comprehensive and supportive operations platform. Pros Strong onboarding support, with structured weekly training that made a complex transition feel manageable. \[sensitive content hidden\] took time to understand how Dusk Lighting operates and ensured the system was configured to suit our business processes rather than forcing us into a rigid structure. Clear, detailed answers to questions, with practical guidance that helped us make confident decisions. Excellent knowledge of Shopify and how the two systems integrate, which was critical during migration from Visualsoft. Collaborative approach with partners such as Business Solutions and Shiptheory, ensuring smooth integration across our wider tech stack. Willingness to work through challenges and find practical solutions when issues arose. Comprehensive functionality for stock management, order processing and reporting, giving us better operational visibility. Reliable ongoing support post-launch, which provides reassurance as we continue to embed the system. Cons One operational limitation for us is the requirement to manually create Purchase Orders. There isn’t currently an option for a cumulative PO that builds automatically in the background based on demand. A cumulative PO would allow us to monitor value and quantities throughout the day or week, rather than being forced to create multiple POs immediately. As a result, we often generate several smaller POs daily, many of which fall below carriage-paid thresholds. Because we operate largely on a just-in-time model while also holding some stock, this has required a shift in how we manage purchasing. Merging POs while maintaining accurate auto-fulfilment can be complex, and naturally introduces potential for human error if not managed carefully. That said, this is more about adapting our internal processes to the system’s current structure than a fundamental flaw with . Alternatives considered [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Brightpearl because they didnt see adaptable or understanding of JIT set ups Switched from [Visualsoft eCommerce](https://www.capterra.com/p/83317/Visualsoft-eCommerce/) Unable to scale up the business and seemed too basic Review Source Response from Sage March 13, 2026 Thank you for the detailed review and for sharing your experience transitioning Dusk Lighting to Brightpearl. We’re delighted to hear that the onboarding process, training sessions, and collaboration with partners like Business Solutions and Shiptheory helped make such a significant migration more manageable. It’s great to know Brightpearl is now supporting your stock management, order processing, and reporting with improved operational visibility. We also appreciate your thoughtful feedback around purchase order workflows. Insights like this are valuable as we continue to evolve the platform. It’s fantastic to hear our team provided reliable support throughout the journey, and we’re excited to continue supporting Dusk Lighting as your business grows. LB Livi B. Order Management Specialist Retail Used the software for: 2+ years ### "Powerful Tool with Powerful Support " February 10, 2026 4.0 \[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. Pros The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. Cons It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Brightpearl The above question about competitors is kind of unprofessional to make mandatory It had everything we needed, without question the most powerful tool we considered Review Source Response from Sage February 17, 2026 Thank you for the detailed and thoughtful feedback. We’re glad to hear Brightpearl provides the control and functionality you need to support the scale and complexity of your operations, that’s exactly what Brightpearl was built for. We also appreciate your candid notes around consistency and automation layers. Feedback like this helps us continue refining the experience. It’s great to hear our team has been helpful in optimizing your workflows and closing process gaps. We value our partnership with you and look forward to supporting your continued growth. TD Timothy D. ... Wholesale Used the software for: 2+ years ### "RUN AWAY - awful company " February 27, 2026 1.0 One of the worst companies in the space that we have ever worked with. We will never recommended them Pros It worked but the customer service eas so awful it wasnt even close to the best option in inventory management Cons Over priced and awful customer service. I cant say this enough, you should run from this company.... Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Looking for more but we did not find it with bright pearl Review Source Response from Sage March 10, 2026 Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Brightpearl did not meet your expectations. Our team strives to provide responsive support and practical solutions to help retailers manage their operations and inventory more effectively, so we take feedback like this seriously. During your time with us, our support team worked to explore options that could help maintain your workflows after your transition to a new 3PL provider, including alternative integration approaches. While those options ultimately did not meet your team’s needs, we were committed to trying to find a path forward. We understand that changing systems and partners can be challenging, and we’re sorry that the outcome left you feeling dissatisfied. We appreciate your Feedback as it helps us continue improving the experiences we provide. If you would ever like to revisit the conversation, our team would welcome the opportunity to connect. RL Rachel L. VP Sales and Administration Hospitality Used the software for: 2+ years ### "Satisfied Customer since 2021" December 18, 2025 5.0 We have an overall very positive experience with , our Brightpearl Account Staff, Support Staff and integration partners! Pros has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. Cons We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust! Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite - Too Expensive Odoo - Too difficult to configure Switched from [AccountMate](https://www.capterra.com/p/64/AccountMate-SQL-Software/) We did not want to upgrade with Accountmate Review Source Response from Sage January 7, 2026 Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves. RB Robert B. Operations Manager Packaging and Containers Used the software for: Less than 6 months ### "Misleading Sales Promises and Poor Product Performance" October 8, 2025 1.0 We were sold on ’s promises of seamless integration with BigCommerce, automated pricing updates, and built-in reporting; none of which worked as described. We were never given a trial or hands-on demo before paying in full, so we relied entirely on sales presentations that turned out to be inaccurate. Critical features like bulk pricing syncs and Authorize.net integration failed to function, and we were misled into purchasing extra software for reporting that we later found was unnecessary. After months of back and forth, Brightpearl refused to refund the unused portion of our subscription. The product simply didn’t deliver on what was promised, and we’ve lost all trust in the company. Pros The concept of having one unified platform to manage inventory, orders, and sales across multiple channels sounded great in theory. The interface is fairly modern and intuitive, and the idea of connecting with BigCommerce initially seemed like a good fit for our business. Unfortunately, the actual functionality didn’t live up to what was promised. Cons Many of the core features we were sold on didn’t work as described. Bulk pricing updates to BigCommerce, Authorize.net integration, and several automation workflows were either non-functional or unreliable. We were also misled into thinking we needed to buy an additional product, Inventory Planner, for reporting that already exists in . Support responses were slow and repetitive, and after months of back-and-forth, we lost all trust in the platform and the company. Review Source Response from Sage November 20, 2025 Hi Robert, We agree there were challenges around certain workflows and integrations, particularly with BigCommerce tiered pricing and with Authorize.net. However, we did conduct a detailed internal review of your case and worked closely with our sales and implementation teams to offer you a resolution in July. This included covering all build and subscription costs for the required third-party integration and re-engaging technical resources to address any open items. We understand how important it is for retailers to have complete clarity on functionality during the evaluation process, and we’ve since taken steps to strengthen how those capabilities are communicated during our pre-sales discussions. We truly regret that this partnership didn’t result in the outcome either of us wanted. If you’d like to revisit any remaining questions or explore alternative solutions within the Brightpearl ecosystem, we’re more than happy to reconnect and help. The Brightpearl Team KM Kevin M. MANAGING DIRECTOR Retail Used the software for: 2+ years ### "Brightpearl Review from Pirongs" October 7, 2025 5.0 Pros has improved our productivity and efficiency throughout the company. The automations and integrations have streamlined lots of our order processing processes. We have various sales channels and marketplaces we sell on and Brightpearl integrates with them, reducing hugely our labour hours. The integrated accounting system is also a great plus, as it means we do not need a seperate system for this. It makes VAT returns and bank reconciliations really straightforward. It can feel quite expensive, but we definitly feel we get value for money and it pays for itself in efficiency savings. Cons I would like a more powerful template builder and a native etsy integration. Would also like a more straightforward 2 factor authentication for security, which I feel is essential for a software like this. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) The old system was cumbersome and slow. We wanted a system that did everything and we were adding marketplaces. Review Source Response from Sage October 15, 2025 Hi Kevin, Thank you so much for your thoughtful review of Brightpearl. We're thrilled to hear it's helping boost productivity and making tasks like VAT returns and bank reconciliations easier. We appreciate your feedback on areas for improvement as well. A more powerful template builder and native Etsy integration are both valuable suggestions and help us understand what matters most to our users. If there are any features you’d like to see improved or added, you’re welcome to submit a feature request - our product team reviews these regularly. Thanks again for being part of the Brightpearl community. Kind regards, Dan Appleton Technical Support Analyst L1 Brightpearl by Sage JM Jason M. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Choice for growing businesses" March 31, 2026 5.0 Very positive with good outcomes over the past 9 years. The systems capacities grow year on year with solutions for problems always seemingly a step ahead. Pros A platform capable of growing with your business, lots of added apps to increase functionality. Always moving with demand. Cons Not currently suited to adding manufacturing capacity and integrating with sales. Reporting systems are slightly esoteric. Review Source Response from Sage May 21, 2026 Thank you for sharing your experience and for being with Brightpearl for the past 9 years. We’re delighted to hear the platform has continued to grow alongside your business and that the expanding functionality and ecosystem of apps have delivered positive outcomes over time. We also appreciate your feedback around manufacturing workflows and reporting. Insights like these are valuable as we continue evolving the platform to better support a wider range of operational needs. Thank you again for your continued trust and partnership. We’re excited to keep supporting your growth in the years ahead. MK Marion K. Operations Manager Retail Used the software for: 2+ years ### "Brightpearl Review" December 15, 2025 4.0 Overall works for us and is a very stable system, so day to day operations run smoothly. Pros Pineapple Island use to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. Cons Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. Review Source Response from Sage January 7, 2026 Thank you for sharing your experience with Brightpearl! We're so glad to hear it’s helping Pineapple Island streamline operations and keep stock perfectly aligned across all your channels. It’s great to know the system has been easy for your team to pick up, and that onboarding and training supported a smooth start. We really appreciate your feedback and your partnership! ES Erlend S. CEO Retail Used the software for: 1-2 years ### "Reliable system with strong process automation" August 25, 2025 5.0 has been a solid system for us, delivering good value for money over many years. The biggest strength has been process automation — it handles orders, stock, and purchasing with little manual effort, which saves time across the business. While there are some limitations with API, overall it has provided a reliable backbone for daily operations. Pros is reliable and stable in day-to-day operations, especially for handling orders, inventory, and multichannel sales. The system is easy for staff to learn, and the core workflows (sales orders, purchasing, stock control) run smoothly without much downtime. Reporting is straightforward, and the integrations with e-commerce platforms have been solid. Cons While is stable overall, there are a few areas with room for improvement. The search function can be a bit slow when working with large databases, and API limitations sometimes make deeper integrations harder than they need to be. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Brightpearl offered a stronger all-in-one solution with reliable order and inventory management, native Shopify integration, and solid automation out of the box. Compared to other tools, it reduced the need for multiple systems and gave us better scalability for growth. Review Source Response from Sage September 5, 2025 Hi there Erlend, Thank you for taking the time to provide our team with this feedback. We are thrilled to hear how you have utilized the various modules of Brightpearl to maximize its usefulness and reduce the need for manual intervention. We look forward to helping you grow! Thank you Jesse Dones Sage Retail Support RM Rob M. e-commerce manager Apparel & Fashion Used the software for: 1-2 years ### "Top ERP system" April 8, 2026 5.0 Top tier ERP system that once live is pretty bomb proof. No down time. Everything works as it should. Automation engine is rock solid and working with partners such as b.solutions means the platform can easily link with other tools. Pros easy to use system that is very intuitive to use and really speeds up our internal business processes Cons nothing really. the system just works and provides automated ways in which to process orders and ship goods out. Switched from [Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/) it was shocking, had an outage and they lost code Review Source Response from Sage May 21, 2026 Thank you for the fantastic feedback! We’re delighted to hear Brightpearl is helping speed up your internal processes and that the automation engine and integrations are delivering such a reliable experience for your team. It’s especially great to know the platform has proven stable and dependable in day-to-day operations. We truly appreciate your support and are excited to continue helping your business grow and scale efficiently. IZ Issam Z. Director Computer Software Used the software for: 2+ years ### "Powerful warehouse and multichannel platform with a very usable (if slightly quirky) API" April 20, 2026 4.0 We've been building integrations and custom tools on top of for clients running their warehouses and multichannel operations (Shopify, eBay,...). The core system is rock-solid and intuitive: inventory, order routing, picking, packing, and shipping work exactly the way high-volume businesses need them to. We like it and we have built multiple tools that complete the native features. Pros The API is good and does most of the necessary things. It’s clean, well-documented, and reliable enough for real-time syncs, letting us build custom tools and solid integrations on top of it for our clients. Cons Many features available in the GUI are lacking in the API, so you have to come up with clever ways of dealing with it and learn the quirks to overcome them. Review Source Response from Sage May 21, 2026 Thank you for your thoughtful feedback and for building on top of Brightpearl to support your clients’ multichannel and warehouse operations. We’re delighted to hear that the API has enabled you to create reliable integrations and custom tools, and that Brightpearl’s core operational workflows are delivering for high-volume businesses. We also appreciate your candid feedback around API coverage compared to the GUI experience. Input like this is invaluable as we continue expanding and refining our APIs to provide greater flexibility and reduce complexity for developers and partners. It’s fantastic to hear how you’ve extended Brightpearl’s native capabilities, and we truly value your partnership and innovation within the ecosystem! JM Jolita M. Buyer Retail Used the software for: 2+ years ### "Inventory Planner Transformed Our Forecasting and Purchasing Efficiency" March 4, 2026 5.0 Inventory Planner, synced with Linnworks, has made a big difference to how we manage purchasing and stock. Planning and creating purchase orders is now much easier and far more organised. Pros The forecasting is clear, reliable, and simple to update when needed. Stock-outs are minimal, stock holding is at a healthy level, and we no longer experience the overstocks we had in previous years before using the platform. The reports are easy to understand and give us confidence to make better buying decisions. Overall, it has saved us time, improved stock control, and made our purchasing process much more efficient. Cons So far, it has met my expectations in terms of functionality, performance, and usability. I’ve found it to be a valuable tool for keeping inventory levels optimized, and I haven’t encountered any issues or limitations that have negatively impacted my workflow. Review Source Response from Sage March 16, 2026 Thank you for sharing your experience! We’re delighted to hear that Inventory Planner has helped improve your stock control and made purchasing more efficient. It’s great to know the forecasting and reporting give you the confidence to make better buying decisions while keeping stock levels healthy and minimizing stock-outs. We’re also pleased that the integration with Linnworks is helping streamline your planning and purchase order workflows. Feedback like this is wonderful to hear, and we’re glad Inventory Planner is making a meaningful difference in how you manage inventory. Thanks again for your support! DV Dinesh V. Finance Manager Retail Used the software for: 6-12 months ### "Great platform for big warehouse fulfilment, SME's will grow into. " July 15, 2025 4.0 Overall experiance, sales and scoping team, training team calls migration go live team all brilliant, post go live support not so reactive and not easily able to just speak to someone. Due to this we have taken on external 3rd party to help with day to day troubleshooting Pros We migrated onto BP in August and have been live coming on 12 months, the scoping calls were very extensive and our processes were well documented. We wanted to migrate all our sales data from our old system to BP which was a massive task in data formating and cleansing on our part. Post go live we had alot of moving parts feeding into BP and on the whole this seemed to work okay, although during our peak trading season we did find ourselves with displaced stock or not accurate stock holding - this was due mainly to users not being familiar with the auto transfer / stock allocation process. Since go live there has been constant monitoring of sales transaction and stock movement to ensure things are working as expected. Brightpeal is a technical system and sometimes feels overly complicated but I think this is due to it being aimed at big warehouse type businesses where there would be multiple people working in different area's of the fulfilment processs - this makes the process very long winded when we are talking about a single person doing the picking packing and shipping. the many integrations between all the POS, Shipping platforms do require regular maintenance and this in itself become quite complicated. Cons Support ticketing is not the greatest, I have raised a few issues and found myself having to continuely repeat what the problem is forwarding screen shots and clips of what I am talking about before anything is acknowleged as being a problem and addressed. Our initial renewal conversation started with a senior manager who left on sabbatical mid renewal with no advance warning, other than an out of office reply. whole renewal processes felt onesided no formal account review of past 12 months to look at number of transactions what modules have been succesful and what hasnt quite worked. Given our renewal quote literally a couple of days before 30 day notice cut off to make any changes to our contract so no time to absorb this information and speak to account manager. Alternatives considered [OrderWise](https://www.capterra.com/p/116009/OrderWise/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Brightpearl Price point, confidence in product after having spoken to clients that had gone through the migration / go live processs Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Loss of confidence in Lightspeed, informed by Lightspeed product was being discontinued with 3 months notice during peak trading period. Review Source Response from Sage September 5, 2025 Hi Dinesh! Thank you for providing our team with this valuable feedback. I'm sorry to hear you did not have the most stellar experience with our support team. I see you mention having difficulty speaking with someone. If you experience this again, we have both a US and UK phone line (number is at the bottom of the support team emails) that you can call in and even request a screen share. This may reduce the back and forth and give the team a better understanding of what you are experience. With a greater understanding of the issue you are facing, we can provide a quicker response and resolution. Thank you Jesse Dones Sage Retail Support MB Mike B. COO Retail Used the software for: 2+ years ### "KITRI x Bright Pearl" July 17, 2025 4.0 We have been using for over 9 years now and it is an easy system to understand and implement. It is robust and most importantly reliable Pros Its focus on retail. Having all sales information, product creation, Purchase Orders, process automation and a direct link with an HMRC integrated accounting system makes the running of a retail business seamless. Cons Reporting - whilst you can get a large variety of reports, the ability to edit those reports to include specific data points required is not as flexible as I would like. You have to download multiple different reports and manipulate them to get the information required Review Source Response from Sage September 5, 2025 Hi Mike, Thank you for providing our team with this valuable feedback! We love to hear how our clients are able to leverage our software to support and grow their business. Please feel free to reach out to the Brighpearl Support Team via phone or our ticketing system for additional assistance! Thank you Jesse Dones Sage Retail Support Richard H. Director Sports Used the software for: 2+ years ### "Long term Brightpearl user" August 19, 2025 5.0 I have used for many years and have no plans on changing. It does most things and if you put the effort in to customising it by integration with other services it will do everything. Pros A complete package that covers most of the business needs of a retailer or distributor. Anything not covered can be bolted on either by pre-built integrations or by API. Cons The accounting module is OK but feels complicated and could do with modernisation. Not a major complaint. Review Source Response from Sage September 5, 2025 Hi Richard, It's always great to hear how you utilize our program to get the most for your business needs! Thank you for providing us with this valuable feedback! If you need any support, please remember our Brighptearl Support Team can be reached via our phone line or support portal for your convenience! Thank you Jesse Dones Sage Retail Support WS WILLIAM S. Director Music Used the software for: 2+ years ### "Our Core Platform " July 2, 2025 5.0 After the initial set up pain and changing our ways of working we now have a very powerful and customised platform for all our needs and future growth. very good !! We have now renewed for the 12th year ! Pros Brighpearl is a very powerful all in one solution for the modern multi sales channel and location business. Configurable and adaptable with essential features for business needs with a great suite of apps and integrations. Cons Some features we will never use as it is for larger companies but the simple direct bank feed is not available. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[Chaos Intellect](https://www.capterra.com/p/201255/Chaos-Intellect/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Brightpearl It ticked the most boxes for our requirements Review Source Response from Sage July 8, 2025 Hi There, Thank you for providing such detailed feedback to our team. We love to hear from our customers and appreciate you taking the time to share this! If you need anything, please feel free to reach out to our support team! Jesse Dones Sage Retail Support MJ Michael J. Owner Wholesale Used the software for: 2+ years ### "Game-Changer for Streamlining and Scaling Our Business" July 3, 2025 5.0 Overall, our experience with has been excellent. It’s helped us streamline operations, improve accuracy, and save time across our entire business. The integration with sales channels and automation features has made a huge difference in efficiency, and their customer support is responsive and knowledgeable. Pros has transformed how we manage our business—from inventory to order processing, everything is streamlined, reliable, and easy to use across multiple channels. Cons While is powerful overall, the reporting customisation options can be a bit limited without advanced knowledge—but support is always helpful when needed. Review Source Response from Sage July 8, 2025 Hi there, We always appreciate customer feedback, especially when it highlights our product and the Support Team! Its great to hear how you have leveraged our product and its configuration to transform your business. If you need any support, our team is here for you! Jesse Dones Sage Retail Support DB Daniel B. Systems Coordinator Retail Used the software for: Less than 6 months ### "Brightpearl Integration " July 10, 2025 5.0 We’d like to extend a big thank you to the team at for their support in helping us implement their Warehouse Management System. The system is already making a difference in our operations, and we truly appreciate the guidance and expertise throughout the process. A special shoutout to \[sensitive content hidden\] for the excellent training—your clear instructions, patience, and in-depth knowledge made a huge impact. Thanks for setting us up for success! Pros have been a great addition to our company and have really transformed they way we keep stock and process orders, they have been integral to our growth. Cons Brightpearls weakness is definitely reporting and requires further applications such as BI's and Data Lakes to produce thorough reports, do work with other companies that support this reporting but at a further cost. Review Source Response from Sage September 5, 2025 Hey there Daniel, Thank you for leaving such a positive review! We love to hear how you were able to leverage our software to enable growth for your team! It sounds like you had a great experience with one of our Professional Service Team members, we appreciate the shout out! Thank you Jesse Dones Sage Retail Support TH Tom H. Managing Director Internet Used the software for: 2+ years ### "Highly recommend " February 26, 2025 5.0 Overall experience was exceptionally good!! Pros TrailerTek has been a customer of for nearly 5 years, we have always received great support from the team. It allows us to streamline may process allowing us to focus on driving the business forward. I would highly recommend for any businesses that is looking to streamline and scale their business. Cons The only downside would be that it comes at a premium price. That being said we have used many cheaper platforms that were not user friendly and would not allow you to scale your business. Review Source Response from Sage February 28, 2025 Thank you for your kind words! We’re delighted to hear that BrightPearl has been instrumental in helping TrailerTek streamline processes and grow. We appreciate your recommendation and your understanding of the value we provide. If you need any further assistance, feel free to reach out! SP Sharon P. Finance Director Sporting Goods Used the software for: 2+ years ### "Brightpearl Review" January 16, 2025 4.0 We have been working with since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites. Pros Instant updating of stock across multiple sites Ease of tracking orders Cons There is currently no syncing of products between Shopify and therefore all new products have to be created twice so I am hoping this is on a development list somewhere! Review Source Response from Sage January 24, 2025 Hi Sharon, We are thrilled to hear how well the system is working for you! We do have a feature request process our support team members can assist you with that will bring the product sync to the attention of the appropriate team. Feel free to reach out to us! Jesse Brightpearl Support Team JC Jess C. Accounts Receivable Accounting Used the software for: 6-12 months ### "Brightpearl review" April 15, 2025 5.0 Pros I like that it made order processing incredibly easy to manage. Cons There is nothing specifically I dislike about this product. Review Source Response from Sage April 25, 2025 Hi there, Thank you for providing us with this great customer feedback. We love to hear how we have helped you and if you need any support, our team is here for you! Jesse Dones Sage Retail Support AP Anna P. accounts assistant Accounting Used the software for: 6-12 months ### "very good accounting system" September 24, 2024 5.0 very good system for reporting financial information Pros A simple accounting system for both small and medium-sized companies Cons simple visualization and system integration Review Source Response from Sage October 18, 2024 Hi Anna, Thank you for providing us with feedback. We love hearing from our customers! -Jesse Brightpearl Support ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.