# Page 3 | Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Brightpearl the right Inventory Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (194) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Brightpearl ## Showing most helpful reviews Showing 51-75 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sL simon L. Manager Information Services Used the software for: 1-2 years ### "Great System for selling on multiple Channels" July 16, 2024 4.0 good service and great support from the team for our client, I would reccomend Pros Easy to setup the data and link to the various selling channels, also the reports were very clear Cons Costs are pretty high and when taking over 99 orders a day and trying to process them this could be smoother Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Reason for choosing Brightpearl support reviews were alot better for brightpearl Switched from [RetailStore](https://www.capterra.com/p/178395/RetailStore/) lack of functions on previous system, so we moved Review Source Response from Sage August 26, 2024 Hi Simon, thank you for providing our team with this feedback! We would love to help you smooth out the process, can you submit a support case so we can assist you further? -Brightpearl Support- Jesse SH Steve H. President Automotive Used the software for: 6-12 months ### "An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways" November 25, 2020 2.0 Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl. If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl. Pros Brightpearl has a lot of features and can be powerful at automation in some areas. Cons Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming. Alternatives considered [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Ordoro](https://www.capterra.com/p/132074/ordoro/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Reason for choosing Brightpearl It had promised to be robust and powerful. Switched from [Volusion](https://www.capterra.com/p/32398/Volusion-eCommerce/) We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales. Review Source Response from Sage December 2, 2020 Hi Steve, Thank you for the feedback. I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided. We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response. We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together. Tom (Brightpearl) nE nick E. owner Retail Used the software for: 6-12 months ### "A work in progress" October 27, 2020 4.0 Finally, we have been assigned our TAM, \[SENSITIVE CONTENT HIDDEN\]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues. Pros Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner Cons The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app. Review Source Response from Sage October 30, 2020 Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl) MT Mark T. Brand Director Retail Used the software for: 2+ years ### "Brightpearl is well worth the investment!" May 19, 2021 5.0 Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment. Pros Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system. Cons I have no complaints about the software! Review Source Response from Sage May 28, 2021 Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl) VR Verified Reviewer Director of Technology Used the software for: 2+ years ### "Mixed Bag with Areas of Opportunity" January 10, 2018 3.0 It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions. Pros BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs. Cons Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones. Review Source Response from Sage February 12, 2018 Hi there, Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this. Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility. We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling. Thank you again. Brightpearl JP Jessica P. Customer Service Manager Cosmetics Used the software for: 6-12 months ### "Support is very slow" October 27, 2022 3.0 I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system. Pros I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical. Cons Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is. Review Source Response from Sage January 3, 2023 Hi Jessica, Thank you for your feedback. I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly. In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed. I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed. Thank you, Tom (Brightpearl by Sage) RW Robert W. Head of eCommerce Retail Used the software for: 2+ years ### "Good Product would recommend" June 7, 2022 5.0 Good Pros Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic Cons Limitations to managing back orders during pandemic Alternatives considered [Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Brightpearl Best product demo. All scenarios confidently answered and backed up with demos Review Source Response from Sage June 14, 2022 Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl) FO Frankie O. Vice President Logistics and Supply Chain Used the software for: 6-12 months ### "Frustrated" August 8, 2017 3.0 Do not jump from QuickBooks to this until you have truly run a lot of tests. Pros I love how this system allows me to have access anywhere and allows many reps to access the accounts. Cons I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well. Review Source Response from Sage September 23, 2017 Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl Bryan B. Health, Wellness and Fitness Used the software for: 1-2 years ### "All in One Ecommerce Software" August 18, 2015 4.0 All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels. Pros Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere. Cons As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once. Review Source MR Martin R. FD Leisure, Travel & Tourism Used the software for: 2+ years ### "We moved from Sage" September 28, 2020 5.0 The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them. Pros We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs. Cons All aspects are ok - does a good job for us Reason for choosing Brightpearl Ease of use, clarity of screens Review Source Response from Sage October 23, 2020 Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom GG Gail G. Director Retail Used the software for: 2+ years ### "It works for us!" September 30, 2020 5.0 The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help. Pros This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable. Cons The software doesn't integrate directly with X-cart but we have a work around. Review Source Response from Sage October 23, 2020 Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl) KJ Kristoffer J. CEO Consumer Goods Used the software for: Less than 6 months ### "Great tool for a small-mid sized fast growing omni-channel consumer goods business." September 25, 2020 4.0 We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same. Pros We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately. Cons Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time. Alternatives considered [Traede](https://www.capterra.com/p/155385/Traede/)[e-conomic](https://www.capterra.com/p/128922/e-conomic/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Brightpearl It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity. Review Source Response from Sage October 16, 2020 Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl) AJ Andy J. Group Marketing Director Retail Used the software for: 2+ years ### "Brightpearl ERP system is a comprehensive and user-friendly solution" January 27, 2023 5.0 The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth. Pros Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth. Cons Some complex functions require 3rd party solutions Review Source Response from Sage February 3, 2023 Hi there Andy, Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use. From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow. Thank you again for your recommendation. Tom (Brightpearl by Sage) LR Laura R. CEO Cosmetics Used the software for: 2+ years ### "Great for internet sellers " July 13, 2022 5.0 Pros I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. Cons I don’t have any dislikes but I have requested features such as batch processing and fractional units Review Source Response from Sage July 15, 2022 Hi there Laura, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl) AL Alex L. Manager Food & Beverages Used the software for: 2+ years ### "Brightpearl made things so much easier to track" July 7, 2021 5.0 Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming. This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly. Pros We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels. Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were. Cons There is a bit of a learning curve with understanding everything that the software can do. Review Source Response from Sage July 9, 2021 Hi Alex, Thank you very much for leaving us your review. It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all. It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day. Thank you again, Tom (Brightpearl) ZN Zakaria N. Inventory manager Apparel & Fashion Used the software for: 6-12 months ### "Great customer support" March 15, 2023 5.0 Pros Brightpearl provides great customer support. Shout out to \[sensitive content hidden\]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center. Cons You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center. Review Source Response from Sage March 17, 2023 Hi there Zakaria, Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it. Thank you again, Tom (Brightpearl by Sage) SK Stuart K. Director Retail Used the software for: 2+ years ### "Manages the core of our business, finances and products." February 8, 2017 4.0 We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk. Pros the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes. Cons Sometimes you have to do things by the book and can't cut corners in processes. Review Source JU James U. Managing Director Information Technology and Services Used the software for: 2+ years ### "Excellent for multichannel businesses" May 24, 2021 5.0 Pros Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation. Cons The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool. Review Source Response from Sage May 28, 2021 Hi James, Really appreciate you taking the time to review us, thank you. I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements. Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup. Thank you again, Tom (Brightpearl) AG Anthony G. Admin Automotive Used the software for: Less than 6 months ### "Excellent software for growing E-Commerce business" January 27, 2023 5.0 Pros As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states.Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs.I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team. Cons There were no major cons for us with this software. Review Source Response from Sage February 3, 2023 Hi there Anthony, Thank you so much for your review, we love hearing from our customers! It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns. Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them. Thank you again, Tom (Brightpearl by Sage) NS Nicky S. Director Wholesale Used the software for: 1-2 years ### "Great software" April 28, 2021 5.0 Pros Stock control is the most impactful and helpful Cons The add ons which are required such as automation Review Source Response from Sage April 30, 2021 Hi Nicky, Thank you for your review of us, we really appreciate it. It's fantastic to hear that you're finding so much value in our stock management functionality. On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense? Thank you again, for the review. Tom (Brightpearl) TK Tony K. Accountant Retail Used the software for: 6-12 months ### "Not complete package." July 10, 2018 3.0 I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce. Pros Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel. Cons Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference. Review Source Response from Sage July 17, 2018 Hi Tony, Thank you for taking the time to post a review, we really appreciate it. It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear! I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon! Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development. Thanks again for posting the review. Tom (Brightpearl) DP Danielle P. Ecommerce Merchandiser Retail Used the software for: 1-2 years ### "Inventory Planner " July 27, 2023 5.0 Pros Inventory Planner is a great tool to help with forecasting. It tells you what to purchase and when to purchase using its advanced forecasting tool. This really helps our team to never over or understock. It’s easy to import and export purchase orders and then forecast using the tool. It makes it easy to track inventory and lets us know how much to stock of each bundle. The product is so user friendly and easy to understand. Cons Would've liked quicker issue resolution with customer support Review Source Response from Sage August 4, 2023 Hi there Danielle, Thank you so much for taking out the time to review our sister product and forecasting app, Inventory Planner, we really appreciate it! It's great to hear how well Inventory Planner is helping you keep control of your stock and forecast, and how user-friendly you find it. Amazing! Thank you again, Tom (Brightpearl by Sage) JK Jennifer K. System Operator Retail Used the software for: 1-2 years ### "BrightPearl Review" November 22, 2022 5.0 Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed. Pros Super easy to use. Nothing was over complicated Cons As your company grows so does their price tag Review Source Response from Sage December 29, 2022 Hi there Jennifer, Thank you for your review! It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you. Thank you again, Tom (Brightpearl) DL Dean L. Head of Ecommerce Retail Used the software for: 2+ years ### "Good Reliable System" May 20, 2021 4.0 Good service and communication. Advise them of improvements required, hopefully implemented. Pros Reliable Platform, good for stock management and links up well to our websites. Cons Back end needs updated and reporting could be improved. Review Source Response from Sage May 28, 2021 Hi Dean, Thank you very much for your review, we love hearing from our customers! I'm very pleased to hear that your business is doing so well on Brightpearl. Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics. We'll look out for your suggested improvements. Thank you again, Tom (Brightpearl) SB Steve B. Director Sporting Goods Used the software for: 2+ years ### "Helped us scale efficiently" October 12, 2020 5.0 Pros We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation. Cons Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue. Review Source Response from Sage October 23, 2020 Hi Steve, Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one. Thank you for being a great customer! We appreciate you! Tom (Brightpearl) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.