# Page 4 | Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Brightpearl the right Inventory Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Brightpearl ## Showing most helpful reviews Showing 76-100 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Steve B. Director Sporting Goods Used the software for: 2+ years ### "Helped us scale efficiently" October 12, 2020 5.0 Pros We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation. Cons Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue. Review Source Response from Sage October 23, 2020 Hi Steve, Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one. Thank you for being a great customer! We appreciate you! Tom (Brightpearl) SF Sam F. Senior Director - Business Operations EMEA Business Supplies and Equipment Used the software for: 2+ years ### "Brightpearl" June 17, 2021 4.0 Pros The product is easy to use, as always the key is the correct set up Cons As our business has grown project costing has become challenging Review Source Response from Sage June 25, 2021 Hi Sam, Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team. On your comment on project cost, I'll get your Success team to reach out to you to discuss further. Thank you again, Tom (Brightpearl) LM LAURA M. Business Development Manager Retail Used the software for: 2+ years ### "Excellent Software " May 6, 2021 5.0 Pros Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories. Cons Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity. Review Source Response from Sage May 24, 2021 Hi Laura, Thank you for sparing the time to review us - we really appreciate it! It's great to hear that you've hit the ground running with Brightpearl and how well you're seeing the impact of our WMS, Warewolf. Thank you for the use case for splitting pick/pack/ship functions across team members. I'll ask your Success team to follow up with you on this to learn more. Thank you again, Tom (Brightpearl) DO DICKENS O. Project Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Broghtpearl the New ERP!" April 20, 2021 5.0 I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and tabs load quickly, I can say for those who need a proper Enterprise management system, BP it is. Pros It's intuitive and very easy to integrate with other eCommerce platforms like Shopify. Cons It requires a bit of training to get started. Review Source Response from Sage May 24, 2021 Hi there Dickens, Thank you very much for your review, it's great to hear that you're getting on so well with Brightpearl and it's connection to our partner, Shopify. On your comment on training, Brightpearl is a broad system so it could be seen as daunting without the right training - this is why we ensure that our implementation team set you properly trained before you go live, and afterwards you have access to our learning platform, Brightpearl Training, and also our Help Centre and Community where you can pose questions to other users. If you'd like any help with these, please contact your Success team who will be happy to send you in the right direction. Thanks again for your review, Tom (Brightpearl) AV Andre V. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Brightpearl - saving time with integrated technology." August 10, 2015 4.5 Pros Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem. Cons For me the logical functioning of the product, and its integration possibilities \[many of which are included "out-the-box"\]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly. Review Source SB Stan B. Systems Manager Consumer Goods Used the software for: 2+ years ### "Good company with great support" June 15, 2021 4.0 Brightpearl helps us manage our business and deal with managing stock and customer orders effectively. Pros The support we are provided is really good and the staff is always knowledgeable. Cons Sometimes it is lacking functionality and is limited in off the shelf api connections. Review Source Response from Sage June 18, 2021 Hi Stan, Thank you for your review! It's great to hear how Brightpearl has helped you manage your back office operations so well and how we support you too! Great to hear! In terms of the functionality and API connections, it would be great to drill into this further. I'll ask your Success team to reach out. Thank you again, Tom (Brightpearl) Justine C. Director and Founder Used the software for: Less than 6 months ### "It's good enough to run my business on" February 28, 2018 4.0 Pros Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training. Cons I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise. Review Source Response from Sage March 1, 2018 Hi Justine, Thank you for sparing the time out of your day to review us. We love to hear from our customers, so thank you. I'm really pleased to hear that our multi-currency and warehousing functionality are helping you grow your business. It's great that you find Brightpearl easy to navigate and use too as we designed it that way. We'd like to hear more about your constructive feedback. We provide multi-currency as you've said in your review, but if you need this extended further then we'd really like to hear your thoughts around specifics. Likewise, our reporting is customisable, but if it's not doing what you need, we'd like to explore this with you too. The best way to get this started is to drop a line to your Customer Success Manager and they will schedule some time with you to hear your thoughts. Thank you, Tom (Brightpearl) PW Philip W. Used the software for: ### "A Good Move - Improving All The Time" February 7, 2017 4.0 We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way. We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose. For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at. Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay. A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : ( My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems. Review Source RN Rachel N. Digital Marketing & Content Creator Warehousing Used the software for: Less than 6 months ### "Great Platform " April 28, 2021 5.0 Great experience Pros Easy to use and great customer service. Brilliant range of features. Cons Nothing - everything has been smooth so far. Review Source Response from Sage April 30, 2021 Hi Rachel, Thank you so much for your review. It's great to hear about your experience of the platform and our team. I'm really pleased Brightpearl is such a great fit for you! Thanks again, Tom (Brightpearl) SK Sital K. Managing Director Used the software for: 2+ years ### "Very flexible software" December 14, 2017 4.0 Pros Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them. Cons Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email. Review Source Response from Sage December 19, 2017 Hi Sital, Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way. We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support). I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team (support@brightpearl.com) with some availability and we'll set up a call. Thank you again, Tom TR Tom R. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Cracks showing but nothing is perfect." December 3, 2016 3.0 I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there. Pros Value for money. Versatile easy Cons Support needs investment. They need to take responsibility for their bugs and issues Review Source TF Toby F. Head of Operations Consumer Goods Used the software for: 6-12 months ### "Excellent system and service" May 6, 2021 5.0 Pros Integrates seamlessly with our e-commerce site and syncs inventory levels perfectly. We use the system to manage our sales orders and fulfilment, purchasing, inventory and demand forecasting. The Customer support Team are knowledgeable and always quick to respond. Cons What like some more customisable features and the ability to change certain layouts. New features can take a little while. Review Source Response from Sage May 24, 2021 Hi Toby, Thank you so much for sparing the time to review us, we love hearing from our customers! It's great to hear that Brightpearl plugs so well into your existing tech stack and provides you with so much insights and control. Also fantastic to hear that you've been getting so much great service from our Support team. I'll get your Technical Account Manager to reach out to you on the features on layouts. Do you check out out release notes? They come out every two months and cover all the latest releases and bug fixes. We also have quarterly webinars with our Product team where they discuss our roadmap. Thank you again for your review, Tom (Brightpearl) KK Katie K. Retail Used the software for: 1-2 years ### "Great Inventory Management" October 3, 2015 5.0 We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment. I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate. Pros \- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs Cons While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done. Review Source PD Puneet D. CEO Wholesale Used the software for: 2+ years ### "Brightpearl Review" February 7, 2017 5.0 I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last. Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation. This service was just amazing. Pros all in one - web based - affordable with links to great appps Review Source DS David S. Director Apparel & Fashion Used the software for: 2+ years ### "Brightpearl for Wholesale and Retail" December 2, 2016 4.0 We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale. Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us. There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient. Pros All in one stock/order/accounting solution. Cons Support can be sporadic, some long term bugs. Review Source KC Kate C. Director Apparel & Fashion Used the software for: 2+ years ### "A comprehensive back office system for a wholesale business" November 22, 2016 5.0 We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover. As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system. In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly. Pros Very comprehensive Cons Sometimes feel it's geared towards ecommerce more than wholesale Review Source JM Jack M. Director Printing Used the software for: 2+ years ### "Excellent integrated software with solid support" December 5, 2018 5.0 We have used it for several years and on the whole it is a very good system. Pros Ease of use, the integrated accounts package Cons It is only suited to drop shippers, its not really designed for bespoke manufacturers as a standalone software Review Source Response from Sage March 11, 2019 Hi Jack, Thank you so much for taking the time to review us. We love hearing our customers feedback! It's great to hear from your review title that you're a fan of our Support team. They thrive on great feedback like this so I'll be sure to pass it on. It's also fantastic to hear that you enjoy our real-time accounting too. On your point on manufacturing, we understood that we could do more to support manufacturers like yourself so we developed our own bill of materials app. You can find out more about it here: https://www.brightpearl.com/integrations-bom/bom-module. Get in touch if you'd like to discuss it further. Thanks again for your feedback. Speak soon, Tom JM Jennifer M. ecommerce manager Retail Used the software for: 1-2 years ### "Meets All the Needs of our Unique Business Model" October 9, 2020 5.0 Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and ecommerce business that we run. Despite our unique business structures, Brightpearl is able to fulfill all of our needs in terms of inventory management. Pros Excellent array of features that have allowed our business to grow and be managed more efficiently and accurately. Cons Some of the help documentation is high level and doesn't always go into the specific nitty-gritty detail that I'd like to see. Review Source Response from Sage October 23, 2020 Hi Jennifer, Thank you so much for sparing the time to review us. We really appreciate it. It's great to hear that Brightpearl has met your specific needs to well and has helped you to grow. Thank you again, Tom (Brightpearl) ND Nathan D. COO Sporting Goods Used the software for: 2+ years ### "Excellent ERP/CRM for English speaking users" March 14, 2017 5.0 We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience. Pros Ease of use. Really easy to learn and manage. Cons We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work. Review Source JH James H. Director Retail Used the software for: 2+ years ### "Brightpearl - I couldn't sell on multi-channels without this piece of software" March 21, 2017 4.0 I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too. Pros Ease of use Account package integrated into their core system Inventory readjusted automatically across all channels as items are sold Cons Some aspects of the accounting could be more automated rather than relying on manual intervention Some areas when selling on ebay internationally need manual intervention, will be better when this is not required Review Source ES Edward S. Head of Operations and IT Retail Used the software for: 2+ years ### "Fantastic easy to use platform, constantly being updated and improved,." January 19, 2017 5.0 We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system. It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members. Being an online service means we are all able to work from home, or on the go. Pros Versatile, simple to use, efficient Cons Being cloud based means the service does drop, however this is irregular and infrequent Review Source 🤙🏻 Wayne A. E-commerce Manager Automotive Used the software for: Less than 6 months ### "BrightPearl Integration" October 29, 2020 5.0 From initial contact with \[SENSITIVE CONTENT HIDDEN\], to being led through the systems by \[SENSITIVE CONTENT HIDDEN\] and subsequent setup the experience has been excellent. Pros Automation with BrightPearl is exceptional. Conditional rules make creating rules a breeze and saves hours and hours of time in various areas. Cons The CRM is basic, but functional. It is not pitched as a key part of BrightPearl however so hard to really call it a con. Review Source Response from Sage October 30, 2020 Hi Wayne, Thank you so much for writing this review - we really appreciate it. It's great to hear your positive thoughts about your experience with Victoria and Rob from our Sales team. Your Brightpearl journey and our partnership starts here! Tom (Brightpearl) Joana C. Communications Lead Consumer Electronics Used the software for: 6-12 months ### "Amazing Company, amazing team!" November 2, 2020 5.0 Pros It's super practical, easy to use and understand and it helps to track way more than other services. Cons It would be amazing if it could have more visual reports Review Source Response from Sage November 6, 2020 Hi Joana, Thank you for your feedback! So in summary: it works, it's simple, and it's better than the competition? As reviews go, we couldn't ask for more! On the visual reports, we're aware of how popular they are and we're working on developing more all the time! Thank you again, Tom (Brightpearl) Stacy W. Web Development Manager / Web Master / SEO Specialist Wholesale Used the software for: Less than 6 months ### "A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool" May 7, 2019 5.0 The customer service is truly amazing. \[SENSITIVE CONTENT HIDDEN\] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company. Pros What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place. Cons This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system. Review Source Response from Sage May 10, 2019 Hi Stacy, Thank you very much for sparing the time to review us. It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency. We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module. Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on. Thanks again for taking the time. Tom PO Patrick O. Business Supplies and Equipment Used the software for: 2+ years ### "Great all round platform for B2B sales management" March 20, 2017 5.0 We moved to Brightpearl in 2011 and haven't looked back. Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served. There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business. Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs. Pros All in one package for CRM, Inventory and Accounts User-friendly interface Cons Slow / buggy releases Lack of automation options (we use the API to fix this) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.