# Page 5 | Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Brightpearl the right Inventory Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Brightpearl ## Showing most helpful reviews Showing 101-125 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Matthew D. Outsourced Finance Director Accounting Used the software for: 2+ years ### "Manage your whole business from one system" January 21, 2017 4.0 Brightpearl is one of the few systems that allows multi-channel retailers/ wholesalers to manage everything - Customers, Marketing, Inventory and Accounting. An integrated system brings many benefits. Pros Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database Can deal with complex product ranges, seasons, sales channels and so on Strong links to the most popular ecommerce platforms Cons Compared to Xero, Brightpearl's accounting functionality is weak. Accounting and related functions are cumbersome for non-financial staff to work with If you need to "assemble" your products - i.e. build up a product from a group of inputs - Brightpearl can only deal with this at a rudimentary level and then some of the usability starts to weaken Review Source GM Gary M. eCommerce & Online Marketing Manager Retail Used the software for: 1-2 years ### "Very powerful product - If they improve further on the reporting then it will be perfect" December 9, 2016 5.0 We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place. Fortunately we found Brightpearl! With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve. Thanks, Review Source RA Rob A. Luxury Goods & Jewelry Used the software for: ### "Getting Better and Better- 8 Months working with BP" September 6, 2014 4.0 After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list. The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't. The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next. I would recommend them, especially if you sell on Amazon FBA. Pros Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System \*\*\*The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.\*\*\* Cons Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible. They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay Review Source Graham H. Retail Used the software for: ### "Fantastic option for Multi Channel Retail" July 9, 2014 5.0 I have been using Brightpearl for a few months and it has transformed the way we do business. Moving from an hourly clunky file transfer system to a direct API connection to Amazon and Ebay has been revolutionary for us. Add to that we were paying a percentage of turnover for the hourly clunky file transfer system and we now have a fixed fee, regardless of our turnover, makes it a real win. I must give a mention to the accounts package which is a godsend for us. If you are a either scared of, or bored by accounts, then Brightpearl will take the worry and the pain away. Pros Direct API connection to Amazon and Ebay Fixed monthly fee Accounts package integral to Brightpearl. Software improving every month Nice people to deal with Cons The warehousing side is still a little under developed but this is being worked on No real sell through reporting or reports to help you forecast. Review Source CB Claire B. Director Retail Used the software for: 2+ years ### "We'd be lost without Brightpearl" February 1, 2017 5.0 We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees. Pros Intuitive and easy to use. Review Source Sarah N. Apparel & Fashion Used the software for: ### "Not cheap, but absolutely invaluable and very powerful!" August 29, 2014 5.0 Started using Brightpearl a little over a year ago and have been delighted with it! We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify. Brightpearl was the solution, the only solution we found which covered accounts and inventory! Pros It has freed up lots of our time, streamlining many of our previously laborious admin processes. Cant imagine running our business without this tool now! Cons The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily. Review Source IK Ibrahim K. Manager Director Retail Used the software for: 2+ years ### "Must Have for Multiplatform Ecommerce companies" February 7, 2017 5.0 We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge. Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders. I recommend brightpearl to anyone who is planning to expand their business. Pros Easy, Simple, All in one software Cons not that I can think of Review Source GS Grant S. Director Sporting Goods Used the software for: 2+ years ### "Everything in one place" February 10, 2017 5.0 Brightpearl really helped us consolidate many functions of our business in one place. Stock management, invoicing, accounts. Also f you want an online solution that can easily tie into your online store (we use Shopify) then i would recommend this. Pros Mostly the fact that it's online and is generally pretty easy to use Cons When things go wrong it's not always easy to find out how to fix the problem Review Source BH Becky H. Customer Service Manager Consumer Goods Used the software for: 1-2 years ### "Good software" November 4, 2020 4.0 Good. Pros Stores all the information you need for customer orders. Cons Ticket system could be a bit more user friendly. Review Source Response from Sage November 6, 2020 Hi Becky, Thank you for your review. It's great that our order management ticks all the boxes for you. We'll reach out to you about your feedback on our ticket system as we'd like to explore it further. Thank you again, Tom (Brightpearl) VW Victoria W. Founder Luxury Goods & Jewelry Used the software for: 1-2 years ### "Brightpearl - the perfect e-commerce solution for our business" February 7, 2017 5.0 We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years. We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money. We thank goodness eventually found Brightpearl - it has quite simply transformed things for us. I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too! No brainer. Pros Almost everything. Cons Sometimes it's a bit tricky to track comms. Review Source JF James F. Director Wholesale Used the software for: 6-12 months ### "Brightpearl Review " November 18, 2016 5.0 I've now been using Brightpearl (BP) for just under a year and I have found the system slick and modern. The ease in which you can import and export data from excel is amazing and saves so much time. Entering sales orders is quick and easy as we are able to run Shiptheory through BP and link to our carriers. We are also able to link our website to BP allowing sales orders to be placed on line and go straight onto the system. What I particularly like about BP it is never standing still and new ideas are always emerging, the new multi currency feature will be really useful for our company. The support system is good and the personnel are helpful, efficient and reliable. We have just renewed our package for next year. Great system. Pros Importing and exporting via excel Review Source FD Flo D. Director Sporting Goods Used the software for: 1-2 years ### "Easy To Use even for a Technophobe!!" January 19, 2017 5.0 We have been using the brightpearl system for a while now. To start we had "one to one" training to start then used the You Tube articles to fill in any gaps. We have found it easy to use and have been able to rapidly expand our online sales with multiple sales platforms. We would highly recommend Brightpearl to any business looking to make their stock control and general business so much easier. :) Pros Ease of use, plenty of help articles and great phone assistance too! Cons Can still be labour intansive for certain changes eg updating codes etc Review Source SK Sital K. Managing Director Consumer Electronics Used the software for: 2+ years ### "Best Accounting Software!" February 4, 2017 5.0 Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years. Pros Flexible Cons Cost of software is high. Review Source Nick O. Building the web business at Katie Kerr Used the software for: ### "Brightpearl" December 9, 2014 4.0 We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it. Pros A comprehensive & well integrated system. Simplifies the move into new marketplaces - e.g. Ebay & Amazon. Well designed intuitive interface. New features added almost every month. Cons Lacks the ability to create configurable products in Magento from withing Brightpearl. POS system is live - when the internet is down so are the tills. Review Source Philip S. Founder Used the software for: ### "Cloud Based All in One - nothing else compares!" July 17, 2014 5.0 Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in town- no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive. Also there are some very useful apps starting to appear. Downsides are no multi-currency at the moment - although that is not a show stopper if you sell in euros and the CRM could be improved. Nothing is perfect though! Review Source Will T. Operations Manager Building Materials Used the software for: 6-12 months ### "Inventory control" February 19, 2016 4.0 With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times. Pros Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process Cons Must have another system to actually print labels for shipping Not all tracking numbers transfer Review Source TE Tim E. Online Retail Manager Used the software for: ### "I'd recommend it." September 29, 2015 4.0 We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders. At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment Brightpearl has made in making their system more robust and their commitment to continually push out updates. When you first set up Brightpearl it can be a steep learning curve, especially if you want to sync all of your attributes in your existing Magento site with attributes in Brightpearl. For an existing store with several thousand products this can be a mammoth task. Brightpearl give excellent support throughout the setup process though, and once you've done it then it's done. We've had a few gripes with the system. - The handling of multiple currencies is not ideal, especially if you take sales in different currencies and have foreign currency bank accounts. Full multi-currency handling is in the pipeline though. - The way the system handles drop-shipping is also not perfect, but again Brightpearl know and are working on improving the process Pricing - it seems expensive compared to some systems, but for us it's definitely worth it and I would recommend it wholeheartedly. Review Source EP Erik P. Used the software for: ### "Over Promises...Underdelivers" November 1, 2016 5.0 We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels. Pros Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool Cons Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017 Review Source TC Tracy C. Finance Administrator Wholesale Used the software for: 1-2 years ### "Brightpearl keeps us on track" February 7, 2017 5.0 We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software. Pros Ease of entry and customability Cons Am still learning much about the software, its a shame that the support is in a different timezone Review Source GH Greg H. Digital Marketing Manager Retail Used the software for: 2+ years ### "We use brightpearl inventory management software" November 29, 2016 5.0 We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch. The reporting is very useful. Great customer support too. Pros ease of use Cons make a mobile app version Review Source CS Catherine S. Product Manager Food & Beverages Used the software for: Less than 6 months ### "Dont use Bright Pearl In Australia" December 8, 2016 2.0 Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports. This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait. Pros Sales and Product Reports Cons Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for. Review Source jP john P. MD Retail Used the software for: 1-2 years ### "First ERP for Fashion Business" December 16, 2016 4.0 We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across. Pros Genuine open database with API and ERP Cons Not tailored to fashion so we have had to adapt and develop our own API driven analysis Review Source GKELG Gavin Kenning Engineering Ltd G. Used the software for: ### "Much needed efficiency boost for our mutli channel retail business" December 19, 2016 4.0 We're a multi-channel retailer in the truest sense of the word. We sell over the phone, via our own Magento online store, eBay, Amazon and at our trade counter in Derbyshire. Prior to Brightpearl we were entirely paper based; we didn't even have a computerized accounts package yet our company was accelerating fast into the digital age. After a period of adjustment, we're now beginning to realize the benefits that Brightpearl is bringing to our business. Order processing, stock control across multiple warehouses, invoice generation, credits, refunds and accounting is now all handled far more easily than before. Our integration with Shiptheory also enables us to automate the generation of the majority of our courier shipping labels with relative ease. Being cloud-based also means we're less tied to our physical warehouse location than we were previously. This has allowed us to open regional offices and staff now have the opportunity to travel and work abroad should they wish. Although we've already been Brightpearl customers for several years we're still discovering ways it can further improve our efficiency as a company and we look forward to the new features they plan to unveil over the coming 12 months. Thanks team Brightpearl! Review Source JG James G. Director Publishing Used the software for: 1-2 years ### "Brightpearl as a back office system" November 24, 2016 4.0 A very comprehensive back office system with good stock and sales analysis tools. There is lots of flexibility within the system which will allow it to fit a number of different business processes. Pros Flexible Cons Sometimes overall changes made to the system did not help the functionality we required. Review Source VR Verified Reviewer CFO Used the software for: ### " \*\*AVOID\*\* Compelling offer but dubious sales tactics and limited capabilities" December 1, 2014 1.0 I experienced the typical software bait and switch. During the selling process, the answers was always "yes", "of course" and "definitely". However, during integration, the answers were "we need to develop custom applications at 2x the agreed upon price", "that will take longer than expected...more than month", and "we are working on the integration API but it is not yet complete." I wanted to take a chance an a start-up but go with an established provider Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.