# Page 7 | Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Brightpearl the right Inventory Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Brightpearl ## Showing most helpful reviews Showing 151-175 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Gareth Lucas Used the software for: ### "We have grown 50% in the last year" April 2, 2013 5.0 We have been using for just over a year now; its a really easy to use and its saved us a lot of time doing paperwork and admin. Brightpearl revolutionized our approach with respect to inventory management, purchase ordering and accounting. Our data is now more accurate, we can run better reports, and our order processing is cut by half. Before Brightpearl we were trying to function on Sage, the whole process for our business was manual and very time-consuming. With Brightpearl we have gained the time back so we can chase suppliers and negotiate discounts for stock. You get full visibility of your business with real time accounts, you know where your money is and where its going. I would highly recommend to businesses looking to streamline their processes and grow. Review Source KL Keith L. Used the software for: ### "Excellent ERP for scaling a multichannel business. " February 6, 2017 5.0 Our company has depended heavily on for four years. We have expanded from sales to distribution as our only channel to a highly customized Magento shopping cart, third-party logistics and drop-shipping services for select customers. Magento has handled that growth and movement from several fulfillment warehouses to a single, master warehouse. We changed accounting/bookkeeping firms recently due to some of BrightPearl's accounting quirks which are not natural for traditional Quickbooks bookkeepers. And a reporting limitation is the inability of the platform to product a Statement of Cash Flows. The real-time reporting of sales and inventory, CRM functionality and ease of use with Magento has been critical for supporting the growth of FullBucketHealth.com . Review Source NA Neil A. Owner Used the software for: ### "Revolutionised our business." August 14, 2015 5.0 We started trading on eBay on the day we opened our toy shop, we did it all manually using the eBay back office, our stock and sales were all done manually. We new we needed an EPOS system and a way to run our eBay store plus our website all from one pot of stock, offered the only solution to all our needs. The implementation process was surprisingly pain free but a lot of hard work, we felt that they were with us the whole of the way. Our sales have more than doubled since we went live and we carry lest stock but more lines. Its not perfect but they respond very quickly to support issues so it balances out. I would reccommend BP to anyone who is serious about multi channel selling. Review Source SI Steve I. Used the software for: ### "Great software and service" January 3, 2017 5.0 Fantastic company to do business with. Integrating into my business has simplified daily operations and increased efficiency tremendously. The software is comprehensive and not extremely difficult to navigate. They are quick and responsive to tickets submitted online. Overall a great value for the money! Pros Easy to use. Great inventory and accounting features Cons Have to pay for phone support. Review Source TP Tomasz P. Information Technology and Services Used the software for: ### "Easy to use multi-channel retail management system " July 12, 2014 5.0 I have been using for a year and I can say it is the best system I have used. Great stock management especially if you are a multi-channel seller. Good accounting module and customer service with fast response and resolution time. Brightpearl is cloud based so I can log in from any computer or smartphone. Pros simple UI, very good Amazon/Ebay integrations, great stock control Review Source MH Matthew H. Finance & Office Administrator Computer Software Used the software for: 1-2 years ### "null" August 11, 2015 5.0 Review Source AF Alex F. Retail Used the software for: 1-2 years ### "null" October 1, 2015 5.0 Review Source PM Peter M. Director Used the software for: ### "Very poor at fixing errors in the software" August 14, 2015 4.0 We've been waiting around 6 months for them to fix a problem with rounding errors that has created thousands of outstanding customer balances on our accounts. It's taken a lot of pushing from our end just for them to start looking at how they might fix it and have only just now had a proposal for a possible way they might fix it. With no indication of whether the fix will actually work or when they are going to implement it. We have been with for three years now and most of our issues have been resolved and the platform is working well for us so once the teething problems were sorted it has proved a really valuable tool. Review Source MP MARTIN P. Managing Director Retail Used the software for: 2+ years ### "Very expensive for little gain" May 25, 2021 2.0 Just too many things that doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available. Pros The only thing that I really like about this software is that they have good support staff. I was initially attracted to because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas. Cons The biggest drawback with is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be. Review Source KG Kyle G. Used the software for: ### "Great service for eCommerce businesses" September 29, 2015 5.0 As an eCommerce business, we are very happy with our decision to use . Brightpearl automatically consolidates our sales from all channels and makes our fulfillment process easy. Their customer service team is happy to help, but our account doesn't include phone support. Sometimes it is difficult to explain issues via email. Other than that, I'm completely satisfied. Review Source KB Kate B. Used the software for: ### "Brilliant - everything we need and more" February 6, 2017 5.0 We use to manage our multiple e-commerce stores online. It does everything we need it to - and more. The Sales screen is very easy to use, and works well with additional plug-ins (we have one that creates our courier barcodes automatically). The way Brightpearl manages products and stock levels is brilliant, and very clear. Bundles are easy to set up, and variations as effective too. The Purchases ares lets us keep all our information in one place, and we use the Accounting features too. The Reports we can generate are extremely useful and very detailed. We couldn't ask for anything more! Review Source TM Tim M. Used the software for: ### "Easy to use and a great package overall" January 30, 2017 4.0 We have been using for 4 years this February and overall we have found the software to be hassle free with regular updates improving functionality. We checked out all the other rivals, Brightpearl got it for us as it does a nice job in the background with the accounts. It works great as an inventory, syncing with multi channels such as eBay and Amazon to keep your inventory levels true and avoid overselling. I can't fault it really if you have the budget and are looking at spending less time on the day-to day stuff, focusing on growing your business. Review Source VR Verified Reviewer Senior Consultant Accounting Used the software for: ### "Too many issues with the software" June 18, 2014 2.0 So many bugs still in the software and the support is appalling. The only really slick part of the company seems to be the sales operation but once you have signed up it seems they couldn't care less. Product has the potential to be great but I'd avoid it at all costs right now Review Source SA Scott A. Owner Used the software for: ### "Couldn't make it work for Australia" February 20, 2015 1.0 invoices dated by at their server - couldn't do end of day when the eftpos is in our timezone and the sales for our day are spread over 2 days. Lots of little things that they agreed couldn't be fixed. Moved to Vend, magento and Xero - happier - but still not perfect. Review Source DC David C. On-Line Marketing Manager Used the software for: ### "Going well after 3 years" March 3, 2015 4.0 We have used this software now for 3 years and it has been very helpful in implementing our on-line and off line sales. I am happy with the system, very impressive for on-line retail sales, still a bit to go for the wholesale marketplace. Review Source JH Joseph Hankin Used the software for: ### "Bright Pearl Review" September 24, 2013 4.0 We have been working with Bright Pearl on our new e-Commerce venture. I am pleased to report that Bright Pearl's team have been very diligent in understanding our needs, and have supported us with our setup, implementation and on-going day to day business requirements to a high standard. Pros Very easy to setup and integrate into Magento, eBay, and Amazon for retail sales aggregation. Cons Generating reports on data sets can be time consuming. Review Source CB Chris B. Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Absolutely Brilliant " August 10, 2015 4.0 Pros Very personal company and excellent product. Can offer feedback on ways to improve. Local company to the south west Cons Takes a while to learn, some small issues. Have to save very often so work doesn't get lost Review Source LT Lloyd T. Warehouseman Used the software for: ### "Excellent piece of kit" September 30, 2015 5.0 Our company has now been using 's service for a long time now (nearly 3-4 years) we are very happy with how it works with our business and how it has helped us grow as a successful company. The only disadvantage within brightpearl is that you can only have a certain amount of users logged in at a time but this can be changed if you are willing to pay more for the extra user log ins, which we have done. Other than that it is excellent :) . Review Source DC David Cole Used the software for: ### "Great System" February 20, 2013 4.0 Been working with system now for about 2 months, this system is easy to understand and the process are simply. I have given it a 4 stars because there are some things which need improving in the system but its up and coming which the improvements will come in time. Highly recommend for young companies which do not have any systems in place. Must add thank you to Dan in the implementation team for all your help. Review Source BB Bryan B. Owner Used the software for: ### "Brightpearl for Small Business" September 28, 2015 4.0 is a great software for small and medium sized businesses. It has fantastic automation that saves us hours each day on routine tasks. The software though pricey for a small business has saved us from having the expense of an additional employee to perform all these tasks. Multi-Channel inventory sync and updates and accounting all in one. A must have for serious eCommerce businesses. Review Source TP Tomasz P. Used the software for: ### "Excellent multi channel" September 25, 2014 5.0 The system is very easy to use, has great functionality, looks good and does what it says it does . Great Amazon,Ebay,Magento(there is more but I use only these ) integrations with dynamic stock update work excellent for me. could be use by warehouse and office simultaneously, without any other software. It can be accessed anywhere at any time even from mobile due to the new app. Review Source RK Robert K. Owner Used the software for: ### "Everything under one roof." September 28, 2015 5.0 We have tried some systems before and over all is the best for us. Accounting, stock holding and creating listings for eCommerce platform, processing sales orders and purchases and much more. Everything we do is covered by Brightpearl, apart from drinking coffee and it helped us to maintain and grow our business. Also one of the best customer support I have ever dealt with! Review Source KN Kieran N. Warehouse Used the software for: ### "A great bit of kit!" August 14, 2015 5.0 makes your life easier! Brightpearl has allowed our company to spend little of our time on order processing and book keeping as we have had to do before Brightpearl. The transition from our previous software to Brightpearl was simple and easy . We have yet to run into any problems that Brightpearl cannot fix. The only downside is the price and it sometimes goes offline. Review Source B Bob Used the software for: ### "Too many multi-channel bugs" March 19, 2014 3.0 I have been using for a year & whilst the system has some good points and it is improving as time passes currently there are still far too many bugs to really say that I would recommend Brightpearl to any serious eBay & Amazon sellers looking for a good multi-channel tool. Pros good at accounting Cons Numerous eBay & Amazon selling bugs Review Source PL Peter Loucks Used the software for: ### "great package for companies growing out of small business accounting" April 30, 2013 4.0 Overall great package for companies growing out of small business accounting packages yet not big enough for enterprise level business software. Pros Intuitive and always available. One system for all company departments gives better information to each team member. Cons Still lacking customizable reports. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.