# Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brightpearl the right Inventory Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brightpearl Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews LO Lynette O CEORetail, 11 - 50 employeesUsed the software for: 1-2 years. “It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth.“ December 17, 2025 LB Livi B Order Management SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.“ February 10, 2026 FA Frank A Head of DigitalBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed.“ March 5, 2026 VICKI E Deputy CEORetail, 51 - 200 employeesUsed the software for: 1-2 years. “Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on“ March 25, 2026 MK Marion K Operations ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place.“ December 15, 2025 KT Kathryn T Head of OperationsFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume.“ March 25, 2026 Jamie Moxey d Business and E-Commerce DevelopmentRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs.“ March 3, 2026 MB Mike B COORetail, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting - whilst you can get a large variety of reports, the ability to edit those reports to include specific data points required is not as flexible as I would like.“ July 17, 2025 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VICKI E. Deputy CEO Retail Used the software for: 1-2 years ### "Deputy CEO" March 25, 2026 5.0 We’ve been working with Brightpearl for many years, and this year we began implementing their WMS. While the journey hasn’t been without its challenges, \[sensitive content hidden\] has been fantastic—consistently going above and beyond to find solutions that ensure the system works effectively for our business. Our account managers, \[sensitive content hidden\], have also been a pleasure to work with. They are approachable, responsive, and always supportive, making collaboration easy and productive. We have experienced a few issues with system errors recently, but \[sensitive content hidden\] has been proactive in addressing these and is keeping us well informed on progress and improvements. Pros value the partnership and appreciate the team’s dedication and support. Also like the fact that you can take care payments, and there are loads of different plug ins that can be used Cons Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on Review Source Response from Sage March 27, 2026 Thank you for your continued partnership and for sharing your experience. We’re pleased to hear you value the flexibility of the platform, including payments and integrations, and that our team has been supportive, especially throughout your WMS implementation. We also appreciate your feedback regarding system errors and performance. We understand how impactful this can be for sales and warehouse teams, and we’re actively working to address these issues and improve reliability. It’s great to hear the team has been keeping you informed and working proactively on solutions. Thank you again for your honest feedback. We’re committed to supporting your ongoing success. WM Waverly M. President Arts and Crafts Used the software for: 2+ years ### "Experienced User Review" December 6, 2025 4.0 Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business. Pros Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.) Cons Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees) Switched from [POSIM](https://www.capterra.com/p/126777/POS-IM/) Needed a more robust ERP system for our growing business. Review Source Response from Sage March 9, 2026 Thank you for sharing your feedback and for highlighting the value of managing orders across multiple channels. We’d like to clarify that Brightpearl does support landed cost calculations, allowing businesses to incorporate additional costs such as freight, duties, and other fees into their inventory planning. That said, we understand that every business has unique costing requirements, and there may be cases where specific workflows require additional configuration or customization. We appreciate the feedback and welcome the opportunity to learn more about your setup to see how we can better support your needs. Thank you for being part of our community! TL Taylor L. Dir Ops Apparel & Fashion Used the software for: 2+ years ### "Easy to Use, but Room for Improvement" December 16, 2025 3.0 Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. Pros It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. Cons Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. Review Source Response from Sage January 7, 2026 Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale. JF James F. Director Sporting Goods Used the software for: 2+ years ### "Happy user for 9 years" September 22, 2025 5.0 Been very happy with Brightpearl overall. Support is always great and most of the time are able to help us solve any issues we may have. Often recommend the product to theres where we can see they would benefit from this over their existing systems. Pros Simple system with good flexibility to setup to meet our needs and workflows. We've been able to move away from multiple systems to one, and streamline many processes saving huge amounts of time and reducing human input and errors. When needed, support is great, and the team at BrightPearl are always a pleasure to speak and deal with. Cons Top level reporting could be better. Ability to be able to filter reports more narrowly by custom fields and compare year by year. Reporting on margins would also be nice, again with period comparisons. This data is important to help analysis business performance and where focus may be required. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) We wanted to be able to ingrate with ecommerce stores, and bring in a better inventory/warehouse management system. Review Source Response from Sage October 3, 2025 Hi James, Thank you so much for your thoughtful review and for sharing your experience with Brightpearl! We're thrilled to hear that the system has helped streamline your workflows and consolidate multiple platforms - saving time and reducing errors is exactly what we aim for. It's also great to know our support team has been a pleasure to work with. We really appreciate your feedback on reporting. Enhancing top-level reporting insights is something we’re actively exploring, and your suggestions help us prioritize improvements that matter most to our users. I also recommend reaching out to your account manager to inquire about Brightpearl’s sister product, Inventory Planner, which offers more advanced reporting capabilities around inventory and sales. Thanks again for recommending Brightpearl to others. We're glad to have you on board and look forward to continuing to support your success. Kind regards, Dan Appleton Sage Retail Support MS Monica S. Procurement and quality control manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and Great for Small Businesses" March 26, 2026 5.0 Overall, my experience has been very positive. Brightpearl has improved efficiency, made daily operations easier, and comes with excellent customer support. It’s a reliable, scalable solution that supports business growth and I would definitely recommend it to other small businesses. Pros I really appreciate how reliable and secure Brightpearl is. Order management is smooth and well-organized, and staff management is simple and effective. The platform is intuitive and helps keep everything organized, which is perfect for a small business. Cons There have been very few minor bugs, but they are quickly resolved. I’d say sometimes the interface can feel a bit overwhelming at first, but it’s easy to get used to. Review Source Response from Sage March 27, 2026 Thank you for your thoughtful feedback! We’re delighted to hear Brightpearl is providing a reliable and secure platform while helping streamline your order and staff management. It’s great to know the system is supporting your efficiency and day-to-day operations. We also appreciate your comments on the interface and minor bugs. Feedback like this helps us continue improving the experience. We’re glad to hear any issues have been resolved quickly and that our support team has been helpful. Thank you for the recommendation. We’re proud to support your business as it grows! SC Susie C. Office Manager Retail Used the software for: 2+ years ### "Great Order Management Software" March 23, 2026 5.0 Overall, we are very satisfied with the software, as well as the customer service and support, which have both been reliable, responsive, and helpful whenever needed. Pros This system has been a major improvement for our operations. It keeps our inventory, orders, and accounting in sync, which saves us significant time and greatly reduces manual work. One of the biggest advantages for us is how well it handles backorder items—something other software we’ve used struggled with or couldn’t manage effectively. Cons While it does take some upfront setup to get everything aligned properly, the payoff is worth it. Once implemented, it provides clear visibility across all areas of our business and gives us confidence in our data. It has become a strong foundation for supporting our continued growth. Review Source Response from Sage March 27, 2026 Thank you for sharing your experience! We’re delighted to hear Brightpearl is helping keep your inventory, orders, and accounting in sync while saving time and reducing manual work. It’s especially great to know the platform is supporting your backorder management, this is an area that can be challenging for many businesses. We appreciate your comments on the initial setup and are glad to hear the long-term value, visibility, and confidence in your data have made it worthwhile. It’s also fantastic to hear our support team has been responsive and helpful. Thank you for your continued trust. We’re excited to support your growth! AK Aisling K. Managing Partner Retail Used the software for: 2+ years ### "Reliable, Accurate Inventory System That Supports Both Retail & Manufacturing" December 11, 2025 5.0 We have been using Brightpearl since 2018 and overall we are very happy with it. It is stable, dependable, and well suited to a business like ours that wanted a strong off-the-shelf solution rather than investing in a custom-built system. Despite not being designed specifically for manufacturing, we have found practical workarounds that allow us to manage both sides of our business effectively. Brightpearl has become a core part of our operations, and it continues to support our growth with accurate stock control and clear, well-structured accounting and customer management. Pros Brightpearl keeps our inventory consistently accurate and gives us full confidence in our stock levels. The system is very strong for customer management, product organisation, and overall operational visibility. It connects purchasing, inventory, fulfilment, and accounts seamlessly, which makes daily work efficient. Even though we handle both ready-made products and our own manufactured goods, Brightpearl has been flexible enough to support our processes with effective workarounds. Cons The only drawback is that upgrades and new feature rollouts can be slow. While the system is reliable, we would love to see faster development and more frequent enhancements. However, the existing features work well for our needs. Review Source Response from Sage December 15, 2025 Thank you for sharing your detailed experience and for being with Brightpearl since 2018. We’re delighted to hear that the platform has become a core part of your operations, providing accurate stock control, strong customer and product management, and clear operational visibility across purchasing, fulfilment, and accounts. We appreciate your thoughtful feedback on the pace of upgrades and enhancements. Stability and reliability are important to us, and insights like yours help guide how we continue to evolve the product. Thank you again for your trust and partnership as your business grows. KT Kathryn T. Head of Operations Furniture Used the software for: 2+ years ### "Brightpearl helped us grow our business" March 25, 2026 5.0 We've been using Brightpearl for over 13 years and could not have grown our business without it. I'd like to commend \[sensitive content hidden\], our technical account manager who is always available to help, with his knowledge of Brightpearl and our knowledge of our business model we work together to get the best possible outcomes. Pros When initially implemented it improved efficiency and transformed our very manual processes. Easy to use, reliable and customisable. Enabled our small business to grow. Cons Lack of development on Brightpearl itself for a few years now. Although support tickets are responded to quickly, due to the lack of dev a lot of them result in it needing a future change which are not forthcoming. The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume. Review Source Response from Sage March 27, 2026 Thank you for your long-standing partnership and for sharing such thoughtful feedback. We’re delighted to hear Brightpearl has supported your growth over the past 13+ years and helped transform your processes. It’s also great to know your Technical Account Manager continues to provide valuable support. We appreciate your candid comments around product development and pricing. Feedback like this is important to us as we continue to evolve the platform and deliver value at every stage of your growth. Thank you again for your continued trust. We look forward to supporting your business moving forward. JR Jeff R. Chief Operations Officer Automotive Used the software for: 2+ years ### "Highly recommend" November 11, 2025 4.0 We've been using it for 10+ years and it's helped our business reach grow beyond what we could have done without it. Pros Brightpearl is very intuitive and easy to use. It syncs prices and inventory across our connected channels (Amazon, eBay, Shopify, etc). You can use different prices per channel and have multiple inventory sources and choose which ones are displayed on which channels. Order and purchase order management is straight forward. If there's something you cannot figure out, they have a a wealth of resource documents and their customer support is always happy to help as well. Cons The price is a little on the high side when you compare to platforms like Shopify that have affordable plans. However, Brightpearl is less expensive than many other similar systems like NetSuite for instance. Review Source Response from Sage November 13, 2025 Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brightpearl has been a trusted part of your business for over a decade and that its intuitive tools, multi-channel management, and customer support have helped fuel your growth. We also appreciate your feedback on pricing. We’re always working to ensure we deliver exceptional value for the scalability and automation Brightpearl provides. Thanks again for being such a long-standing partner within our community! LO Lynette O. CEO Retail Used the software for: 1-2 years ### "Reliable Tool and improves automation across the business" December 17, 2025 5.0 Brightpearl by Sage has been a reliable tool for managing our day-to-day operations. It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth. Pros Brightpearl’s biggest strength is how it brings inventory, orders, and accounting together in one system. The automation and real-time reporting make it easier to manage daily operations, reduce manual work, and maintain clear visibility across the business as it grows. Cons The main downside of Brightpearl is the initial setup and learning curve, which can be time-consuming and requires careful planning. Some workflows feel less flexible than expected, and making changes often requires support or workarounds rather than quick adjustments. Review Source Response from Sage January 21, 2026 Thank you for sharing your feedback, Lynette. We’re pleased to hear that Brightpearl has helped bring inventory, orders, and accounting together in one system and that automation and real-time reporting are supporting your day-to-day operations and growth. We also appreciate your comments on the setup process and workflow flexibility. Getting everything aligned upfront is critically important, and feedback like yours helps us continue improving both the onboarding experience and the ways teams can adapt workflows over time. Thanks again for taking the time to leave a review, welcome to the Brightpearl community! KJ Kristoffer J. CEO Consumer Goods Used the software for: Less than 6 months ### "Great tool for a small-mid sized fast growing omni-channel consumer goods business." September 25, 2020 4.0 We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same. Pros We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately. Cons Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time. Alternatives considered [Traede](https://www.capterra.com/p/155385/Traede/)[e-conomic](https://www.capterra.com/p/128922/e-conomic/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Brightpearl It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity. Review Source Response from Sage October 16, 2020 Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl) AP Alice P. Creative Director Wholesale Used the software for: 2+ years ### "Pineapple Island " December 11, 2025 4.0 Overall, our experience with Brightpearl has been positive. It’s helped us run the business more smoothly and keep our stock accurate across all channels. Pros Having accurate, real-time stock across all our sales channels. It's taken a lot of stress out of managing inventory and has made our workflow much smoother. Cons The main frustration has been the restrictions on product line quantities within individual orders. It slows things down when we need more flexibility. Review Source Response from Sage December 12, 2025 Thank you for sharing your experience with Brightpearl! We’re delighted to hear that real-time, accurate stock updates across your sales channels have helped reduce stress and streamline your daily workflow, that’s exactly the kind of impact we aim to deliver. We also appreciate you highlighting the limitations around product line quantities within orders. Feedback like this is incredibly valuable, and we’ve passed it along to our product team as we continue to look for ways to improve flexibility and efficiency. We’re glad to know Brightpearl has been a positive part of running your business, and if you ever want to explore potential configuration options or workflow enhancements, our team is here and happy to help. Happy Holidays! JS Joseph S. Managing Director Retail Used the software for: 2+ years ### "BrightPearl Review" July 25, 2025 5.0 I struggle inputting data, by loading products and orders. I also don't use the system every day so it's hard to remember all the variables. Geenrally I get out of what I ask. Pros I have my Accounts and Stock information all in one place. I can view reports fairly easily. My staff can use the system. Cons The costs are far higher than the competition. These costs are coming down, but not at a quick enough rate vs the competition improvement. Review Source Response from Sage September 5, 2025 Hi there Joseph, Thank you for providing our team with this valuable feedback! Its good to hear we have been able to unify the location for your accounts and stock information. If you ever get stuck on inputting data or would like to explore the various ways to get information into our system, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support DR Doug R. Director Technology and Systems Consumer Goods Used the software for: Less than 6 months ### "We make it work. But most importantly, it CAN be made to work. " February 3, 2026 4.0 With the help of some third parties and our own custom integrations we make it work. The core software does offer a decent amount of what we need. Pros It does allow us to track out shipments and, with the help of some third parties, integrated with our warehouses for automated entry. Cons Lack of support for BOMs and inability to attach invoices. The formatting of hthe API outputs is also pretty rough and non-standard, though workable. Review Source Response from Sage February 6, 2026 Thank you, Doug, for sharing your experience with Brightpearl. We’re glad the core platform and warehouse integrations are supporting your operations, and we appreciate your candid feedback around BOMs, invoices, and API formatting. Input like this is invaluable as we continue to improve the product and partner ecosystem. PS Pete S. Head of Ecommerce Retail Used the software for: 6-12 months ### "Great ERP system, easy to connect and great support" January 27, 2025 5.0 Very pleasant - the support is fantastic. The system has helped me to access valuable data, this data has allowed the team to make strategic decisions on stock and stock planning Pros How easy the product is to use and the ease at which you can extract the data from the suite of reports - I also like how easy it is to connect to third party applications. Cons Inability to go into a minus stock figure for OOS products - this increases the number of admin tasks our CS team has to carry out. Review Source Response from Sage January 31, 2025 Hi there, It's great to hear how easily you are able to get what you need from our system! Please feel free to reach out to the support team or your Technical Account Manager to see if we can help with the work flow in regard to negative stock! We greatly appreciate your feedback! Jesse Brightpearl Support MT Mark T. Brand Director Retail Used the software for: 2+ years ### "Brightpearl is well worth the investment!" May 19, 2021 5.0 Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment. Pros Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system. Cons I have no complaints about the software! Review Source Response from Sage May 28, 2021 Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl) JP Jessica P. Customer Service Manager Cosmetics Used the software for: 6-12 months ### "Support is very slow" October 27, 2022 3.0 I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system. Pros I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical. Cons Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is. Review Source Response from Sage January 3, 2023 Hi Jessica, Thank you for your feedback. I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly. In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed. I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed. Thank you, Tom (Brightpearl by Sage) FO Frankie O. Vice President Logistics and Supply Chain Used the software for: 6-12 months ### "Frustrated" August 8, 2017 3.0 Do not jump from QuickBooks to this until you have truly run a lot of tests. Pros I love how this system allows me to have access anywhere and allows many reps to access the accounts. Cons I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well. Review Source Response from Sage September 23, 2017 Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl MR Martin R. FD Leisure, Travel & Tourism Used the software for: 2+ years ### "We moved from Sage" September 28, 2020 5.0 The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them. Pros We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs. Cons All aspects are ok - does a good job for us Reason for choosing Brightpearl Ease of use, clarity of screens Review Source Response from Sage October 23, 2020 Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom LR Laura R. CEO Cosmetics Used the software for: 2+ years ### "Great for internet sellers " July 13, 2022 5.0 Pros I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. Cons I don’t have any dislikes but I have requested features such as batch processing and fractional units Review Source Response from Sage July 15, 2022 Hi there Laura, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl) ZN Zakaria N. Inventory manager Apparel & Fashion Used the software for: 6-12 months ### "Great customer support" March 15, 2023 5.0 Pros Brightpearl provides great customer support. Shout out to \[sensitive content hidden\]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center. Cons You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center. Review Source Response from Sage March 17, 2023 Hi there Zakaria, Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it. Thank you again, Tom (Brightpearl by Sage) JU James U. Managing Director Information Technology and Services Used the software for: 2+ years ### "Excellent for multichannel businesses" May 24, 2021 5.0 Pros Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation. Cons The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool. Review Source Response from Sage May 28, 2021 Hi James, Really appreciate you taking the time to review us, thank you. I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements. Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup. Thank you again, Tom (Brightpearl) NS Nicky S. Director Wholesale Used the software for: 1-2 years ### "Great software" April 28, 2021 5.0 Pros Stock control is the most impactful and helpful Cons The add ons which are required such as automation Review Source Response from Sage April 30, 2021 Hi Nicky, Thank you for your review of us, we really appreciate it. It's fantastic to hear that you're finding so much value in our stock management functionality. On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense? Thank you again, for the review. Tom (Brightpearl) DP Danielle P. Ecommerce Merchandiser Retail Used the software for: 1-2 years ### "Inventory Planner " July 27, 2023 5.0 Pros Inventory Planner is a great tool to help with forecasting. It tells you what to purchase and when to purchase using its advanced forecasting tool. This really helps our team to never over or understock. It’s easy to import and export purchase orders and then forecast using the tool. It makes it easy to track inventory and lets us know how much to stock of each bundle. The product is so user friendly and easy to understand. Cons Would've liked quicker issue resolution with customer support Review Source Response from Sage August 4, 2023 Hi there Danielle, Thank you so much for taking out the time to review our sister product and forecasting app, Inventory Planner, we really appreciate it! It's great to hear how well Inventory Planner is helping you keep control of your stock and forecast, and how user-friendly you find it. Amazing! Thank you again, Tom (Brightpearl by Sage) DL Dean L. Head of Ecommerce Retail Used the software for: 2+ years ### "Good Reliable System" May 20, 2021 4.0 Good service and communication. Advise them of improvements required, hopefully implemented. Pros Reliable Platform, good for stock management and links up well to our websites. Cons Back end needs updated and reporting could be improved. Review Source Response from Sage May 28, 2021 Hi Dean, Thank you very much for your review, we love hearing from our customers! I'm very pleased to hear that your business is doing so well on Brightpearl. Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics. We'll look out for your suggested improvements. Thank you again, Tom (Brightpearl) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.