Who Uses This Software?

Brightpearl is ideal for multichannel mid-sized retailers selling in-store, online or via online marketplaces like eBay and Amazon.


Average Ratings

112 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Brightpearl
  • www.brightpearl.com
  • Founded 2007
  • United Kingdom

About Brightpearl

Brightpearl is a complete inventory management system for established omnichannel retailers and wholesalers. Manage your Inventory, Orders, Purchasing, Accounting, CRM, POS and Fulfilment in real time with a complete cloud-based platform. Free up your time and reduce errors by automating your workflows. Gain in-depth insight into the profitability of products, customers, channels and suppliers. Fully integrated with major ecommerce platforms and marketplaces.


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Brightpearl Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Brightpearl Reviews Recently Reviewed!

Frustrated

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros: I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons: I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Vendor Response

by Brightpearl on September 23, 2017

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

Brightpearl - I couldn't sell on multi-channels without this piece of software

Mar 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use
Account package integrated into their core system
Inventory readjusted automatically across all channels as items are sold

Cons: Some aspects of the accounting could be more automated rather than relying on manual intervention
Some areas when selling on ebay internationally need manual intervention, will be better when this is not required

Overall: I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.

Recommendations to other buyers: A great piece of software to work with your business whatever your size.

Great all round platform for B2B sales management

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one package for CRM, Inventory and Accounts
User-friendly interface

Cons: Slow / buggy releases
Lack of automation options (we use the API to fix this)

Overall: We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.

There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.

Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Excellent ERP/CRM for English speaking users

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Really easy to learn and manage.

Cons: We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Overall: We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Everything you need in the cloud

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We integrated Brightpearl over a year ago with our existing Magento site and replaced our existing POS with Brightpearl POS. The implementation was smooth and once our products were imported into Brightpearl we were good to go.

Brightpearl has a tonne of features - and we are slowly using more and more of them. The great thing is having a single view of all your inventory across online and in-store. This helps massively and also prevents us from overselling online - something that was always an issue for us.

The magento integration is stable - and features some nice touches, such as the ability to allow some products to sell to zero, vs those which can be backordered. Again having a single product catalog in brightpearl that is pushed to Magento also makes sure we are consistent with our pricing across online and in-store, another big win.

For the company who is selling through multiple channels - we highly recommend it!

Everything in one place

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mostly the fact that it's online and is generally pretty easy to use

Cons: When things go wrong it's not always easy to find out how to fix the problem

Overall: Brightpearl really helped us consolidate many functions of our business in one place. Stock management, invoicing, accounts. Also f you want an online solution that can easily tie into your online store (we use Shopify) then i would recommend this.

Manages the core of our business, finances and products.

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Cons: Sometimes you have to do things by the book and can't cut corners in processes.

Overall: We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Recommendations to other buyers: Embrace the system as the hub/core of the business and follow the ethos of orders into the hub and out the door. Remove paperwork and duplication from workload as much as possible.

Must Have for Multiplatform Ecommerce companies

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, Simple, All in one software

Cons: not that I can think of

Overall: We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.

Recommendations to other buyers: no

A Good Move - Improving All The Time

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.

We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.

Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.

A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (

My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.

Brightpearl - the perfect e-commerce solution for our business

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost everything.

Cons: Sometimes it's a bit tricky to track comms.

Overall: We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years.
We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money.
We thank goodness eventually found Brightpearl - it has quite simply transformed things for us.
I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever.
I can't recommend highly enough plus they are really nice people to work with too!
No brainer.

Recommendations to other buyers: Go for it, it's fantastic.

Brightpearl keeps us on track

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of entry and customability

Cons: Am still learning much about the software, its a shame that the support is in a different timezone

Overall: We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.

Brightpearl Review

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all in one - web based - affordable with links to great appps

Overall: I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.

Recommendations to other buyers: when transferring onto the system, ensure that your chart of accounts is well prepared.

Everything we need in one place!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We love Brightpearl! We use it every day. It is great having all of our systems in one place so we don't have any integration issues.

Excellent System!

Feb 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Expensive to add on e-commerce package

Overall: A great, easy to use accounting and stock management system that allow allows for very effective CRM. I believe it's also excellent for marketing but we haven't scratched the surface on that.

Brilliant - everything we need and more

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Brightpearl to manage our multiple e-commerce stores online. It does everything we need it to - and more. The Sales screen is very easy to use, and works well with additional plug-ins (we have one that creates our courier barcodes automatically). The way Brightpearl manages products and stock levels is brilliant, and very clear. Bundles are easy to set up, and variations as effective too. The Purchases ares lets us keep all our information in one place, and we use the Accounting features too. The Reports we can generate are extremely useful and very detailed.
We couldn't ask for anything more!

Great Software Package to Have

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Brightpearl is an easy straight forward package to use, all areas of the package are easily explained in the training guides that you can download. Brightpearl is a key part of our business all our business transactions are put into Brightpearl and its great to have all our financial journals logged in one place.

Excellent ERP for scaling a multichannel business.

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has depended heavily on Brightpearl for four years. We have expanded from sales to distribution as our only channel to a highly customized Magento shopping cart, third-party logistics and drop-shipping services for select customers. Magento has handled that growth and movement from several fulfillment warehouses to a single, master warehouse. We changed accounting/bookkeeping firms recently due to some of BrightPearl's accounting quirks which are not natural for traditional Quickbooks bookkeepers. And a reporting limitation is the inability of the platform to product a Statement of Cash Flows. The real-time reporting of sales and inventory, CRM functionality and ease of use with Magento has been critical for supporting the growth of FullBucketHealth.com .

Best Accounting Software!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible

Cons: Cost of software is high.

Overall: Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.

Very easy to use and great support

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ease of use

Overall: This is by far the most easy way to organize information. Great one on one support when you need it.

A Great User Friendly System

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have now been using Brightpearl for several years. It is very user friendly with significant functionality which has improved our reporting function so necessary in a small business. The team are also very friendly and helpful.

We'd be lost without Brightpearl

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive and easy to use.

Overall: We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.

peachybelts2017

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: quick and clear to use

Overall: good for customers and notes and stock service, not so good for importing big lists of new customers and e-mail mailing

Easy to use and a great package overall

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Brightpearl for 4 years this February and overall we have found the software to be hassle free with regular updates improving functionality.
We checked out all the other rivals, Brightpearl got it for us as it does a nice job in the background with the accounts.
It works great as an inventory, syncing with multi channels such as eBay and Amazon to keep your inventory levels true and avoid overselling.
I can't fault it really if you have the budget and are looking at spending less time on the day-to day stuff, focusing on growing your business.

Manage your whole business from one system

Jan 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database
Can deal with complex product ranges, seasons, sales channels and so on
Strong links to the most popular ecommerce platforms

Cons: Compared to Xero, Brightpearl's accounting functionality is weak. Accounting and related functions are cumbersome for non-financial staff to work with
If you need to "assemble" your products - i.e. build up a product from a group of inputs - Brightpearl can only deal with this at a rudimentary level and then some of the usability starts to weaken

Overall: Brightpearl is one of the few systems that allows multi-channel retailers/ wholesalers to manage everything - Customers, Marketing, Inventory and Accounting. An integrated system brings many benefits.

Recommendations to other buyers: As with any business-critical system - PLAN BEFORE YOU IMPLEMENT. It is critical to fully investigate how the system will work in your business before going live.

Easy To Use even for a Technophobe!!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, plenty of help articles and great phone assistance too!

Cons: Can still be labour intansive for certain changes eg updating codes etc

Overall: We have been using the brightpearl system for a while now. To start we had "one to one" training to start then used the You Tube articles to fill in any gaps. We have found it easy to use and have been able to rapidly expand our online sales with multiple sales platforms.
We would highly recommend Brightpearl to any business looking to make their stock control and general business so much easier. :)

Fantastic easy to use platform, constantly being updated and improved,.

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Versatile, simple to use, efficient

Cons: Being cloud based means the service does drop, however this is irregular and infrequent

Overall: We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system.

It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members.

Being an online service means we are all able to work from home, or on the go.

Great software and service

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Great inventory and accounting features

Cons: Have to pay for phone support.

Overall: Fantastic company to do business with. Integrating brightpearl into my business has simplified daily operations and increased efficiency tremendously. The software is comprehensive and not extremely difficult to navigate.

They are quick and responsive to tickets submitted online. Overall a great value for the money!

Recommendations to other buyers: The ability to hide products made it perfect.

Much needed efficiency boost for our mutli channel retail business

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We're a multi-channel retailer in the truest sense of the word. We sell over the phone, via our own Magento online store, eBay, Amazon and at our trade counter in Derbyshire.
Prior to Brightpearl we were entirely paper based; we didn't even have a computerized accounts package yet our company was accelerating fast into the digital age.
After a period of adjustment, we're now beginning to realize the benefits that Brightpearl is bringing to our business. Order processing, stock control across multiple warehouses, invoice generation, credits, refunds and accounting is now all handled far more easily than before. Our integration with Shiptheory also enables us to automate the generation of the majority of our courier shipping labels with relative ease.
Being cloud-based also means we're less tied to our physical warehouse location than we were previously. This has allowed us to open regional offices and staff now have the opportunity to travel and work abroad should they wish.
Although we've already been Brightpearl customers for several years we're still discovering ways it can further improve our efficiency as a company and we look forward to the new features they plan to unveil over the coming 12 months.
Thanks team Brightpearl!

Essential in Our Business Operations!

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I would definitely recommend Brightpearl to all Magento users. It has proven to be an essential part of our day to day business operations. They are always improving their offering and their support is of very high quality.

First ERP for Fashion Business

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Genuine open database with API and ERP

Cons: Not tailored to fashion so we have had to adapt and develop our own API driven analysis

Overall: We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.

Recommendations to other buyers: There are other fashion based inventory/OMS/PLM software out there, but Brightpearl is where you have to go to take the first steps to integrating your business properly in 1 system.

Very powerful product - If they improve further on the reporting then it will be perfect

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place.

Fortunately we found Brightpearl!

With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve.

Thanks,

Dont use Bright Pearl In Australia

Dec 08, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports. This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.

Pros: Sales and Product Reports

Cons: Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.

Recommendations to other buyers: Make sure you do your homework and not rush into it, and I think this product is suitable for people who arent in Australia.

Reliable and feature rich

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been clients of Brightpearl for a number of years and have our retail stores, e-commerce, Amazon and eBay channels all seamlessly integrated into their system.

This allows us to get real time inventory and accounts information which has become a necessity for us to compete with larger brands with dedicated internal resources.

Cracks showing but nothing is perfect.

Dec 03, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Value for money. Versatile easy

Cons: Support needs investment. They need to take responsibility for their bugs and issues

Overall: I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.

Recommendations to other buyers: Have a good team to run it. It needs a lot of input to give you good results.

Brightpearl for Wholesale and Retail

Dec 02, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: All in one stock/order/accounting solution.

Cons: Support can be sporadic, some long term bugs.

Overall: We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale.

Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us.

There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.

We use brightpearl inventory management software

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of use

Cons: make a mobile app version

Overall: We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch. The reporting is very useful. Great customer support too.

Recommendations to other buyers: make a mobile app version

Brightpearl Review

Nov 25, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Cons: Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.

Overall: As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Brightpearl as a back office system

Nov 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Flexible

Cons: Sometimes overall changes made to the system did not help the functionality we required.

Overall: A very comprehensive back office system with good stock and sales analysis tools.
There is lots of flexibility within the system which will allow it to fit a number of different business processes.

Recommendations to other buyers: A great all in one solution to stock control, sales analysis and accounting.

A comprehensive back office system for a wholesale business

Nov 22, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Very comprehensive

Cons: Sometimes feel it's geared towards ecommerce more than wholesale

Overall: We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover.

As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system.

In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly.

Recommendations to other buyers: Keep reviewing it, over the years we have discovered many aspects of functionality that increase our efficiency.

Brightpearl Review

Nov 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Importing and exporting via excel

Overall: I've now been using Brightpearl (BP) for just under a year and I have found the system slick and modern. The ease in which you can import and export data from excel is amazing and saves so much time.
Entering sales orders is quick and easy as we are able to run Shiptheory through BP and link to our carriers. We are also able to link our website to BP allowing sales orders to be placed on line and go straight onto the system.
What I particularly like about BP it is never standing still and new ideas are always emerging, the new multi currency feature will be really useful for our company.
The support system is good and the personnel are helpful, efficient and reliable.
We have just renewed our package for next year. Great system.

A good all round database for e commerce businesses

Nov 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been with brightpearl for 3 years now and it has really helped with the day to day running of the business. It has saved many man hours and works very well with magento.

Great software!

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Brightpearl since 3 years ago, it has help us a lot to organice our bussines. We carry a lot of SKUs and multiple wharehouses, and it easly manage all your inventory. Also you can manage multichannel sales, with ebay, amazon, shopiphy, bigcomerce, etc, is not super easy to add app all the products on each channel but once is setup it will help you a lot on your sales and fullfilment. We manage all Sales, costumers, Purchase orders, inventory, accounting, etc on the sYstem.
It has a looot o features that we may not use all of them or dont know how to use them but it still has them, as for example CMR or task or projects managers modules.

As all softawares if you input wrong info it will output wrong reports so you may learn how is the right way to do things and transacctions to have accurate information. Mostly is common sense and easy to learn but you will have to dedicate some time to learn how to use it.

Overall it is an amacing softaware, not cheap, but if your busines can afford it, it is definetly one of the solutions that will help you the most to organice your entire business. You will save time and headaches with this software for sure.

completely recomend it.

Over Promises...Underdelivers

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.

Pros: Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool

Cons: Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017

Inventory control

Feb 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.

Pros: Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process

Cons: Must have another system to actually print labels for shipping Not all tracking numbers transfer

Good product for small company

Dec 16, 2015
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The software is easy to use. Quick tech support and regular updates and improvments, clear help documentation and videos.

Cons: The only way you can do inventory take directly in Brightpearl - is to print a list of SKUs and chek them manually. If you have more than 300 SKUs it will be very difficult to do it this way.

Recommendations to other buyers: The program is not suitable for companies with a large number of SKUs.

I'm a warehouse manager and I use Brightpearl for Stock Control

Nov 18, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use and there are many ways to implement different process for dispatch and stock control. This has helped both efficiency and accuracy. There are constant improvements being developed and the support is brilliant.

Cons: Some aspects are not as intuitive to used however there are many developments in the pipeline to improve. They also seek feedback and ideas to better this too!

Recommendations to other buyers: Study the case studies as there are many successful companies currently using Brightpearl.

Superb Accounting package

Nov 09, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Best user friendly system for accounting - clear and easy to use

Cons: there are no reversing journal facilities - but that is the only thng

Recommendations to other buyers: Fabulous for retail especially online services - and it gets better all the time

BrightPearl 2 years on

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Multichannel!!!! BP's full Multichannel support is amazing, and it makes using eBay and Amazon super easy

Cons: CRM/Helpdesk, you still need manual integration with zendesk, shame its not all in BP.

Recommendations to other buyers: Use BrightPearls Support. It's amazing, if you have a question then ask, don't wait or try and figure it out yourself. Use the knowledge base and ask questions!

Brightpearl User Review

Nov 09, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Brightpearl are clearly very interested in developing their offering and consulting with their customers in order to make sure that the changes they are making are relevant to what their customers want.

Cons: There are lots of functions that I don't quite know how to use, however time spent exploring the package will make this easier to handle and get the most out of the software.

Recommendations to other buyers: Spend some time to learn all of the functionality as there is a lot that this software can do when you look around it a bit more, also some of its functionality can be hidden from some users by super-users so it may be the case that Brightpearl has the options that you need but you don't have the access permissions to do it.

As a new starter at our company I was a complete novice 3 weeks ago!

Nov 06, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: As a complete novice 3 weeks ago the simplicity of the system has allowed me to confidently use BP in a very short time.

Cons: It would be interesting to have more marketing capabilities in the software such as analysis of customer journey, inventory analysis etc

Recommendations to other buyers: Use the community and support facility and learn from good practice of others

The perfect software for a business

Nov 06, 2015
5/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software takes everything off your mind, knowing most things you might need to know instantly is available for you to find out on your computer. It keeps track of everything business related from customer purchases to orders you have recently done.

Cons: Obviously with it doing so much, it is also quite complicated to keep on top of and make sure you don't confuse your co-workers by changing details.

Recommendations to other buyers: Leave notes on everything you do which related activity, such as a customer calling or a change of order. Keeps everyone informed within the business and leaves no one confused/asking questions.

Bright Pearl should be the only multi sales-channel solution.

Nov 05, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software is extremely easy to use and to learn. The connectivity between channels and other software such as Shipstation is very smooth.

Cons: I believe that the inventory management interface could be better and the bulk upload for item creation and qty update would be easier.

Recommendations to other buyers: If you have several ecommerce channels, this is the softtware for you.

Awesome Customer Service

Oct 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.

Pros: Customer Service, inventory tracking, reporting

Cons: Missing key features, like credit card processing

BrightPearl

Oct 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The product is excellent in almost every way! Keeps all your business needs in one place, whilst also keeping it easy to navigate! Used this in the sales department for my company, doing sales, fulfilment, stock tracking, stock buying and invoicing

Pros: Clear and easy to use, always improving and asks the community for help

Cons: You have to save everything often to make sure it knows what its doing

Great Inventory Management

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment. I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.

Pros: - great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Cons: While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

Great Software for small to medium sized businesses

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software is cloud based and very user friendly.

Pros: great customer service.

Cons: needs more improvements with reporting

Great for a small business, Not great for FBA

Oct 01, 2015
4/5
Overall
3.5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: They have a live tech department that can answer questions on the spot, by far their best feature. The price is reasonable. Accounting features didn't work for us, but should for most.

Cons: Set up took 6 months and had to be done over. Handled by an outside vendor. Terrible. Extremely time consuming to work with Inventory uploads and FBA transfers.

Recommendations to other buyers: I wouldn't recommend for a company with over 1000 skus. It just isn't built for it.

Excellent piece of kit

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our company has now been using brightpearl's service for a long time now (nearly 3-4 years) we are very happy with how it works with our business and how it has helped us grow as a successful company. The only disadvantage within brightpearl is that you can only have a certain amount of users logged in at a time but this can be changed if you are willing to pay more for the extra user log ins, which we have done. Other than that it is excellent :) .

10/10 would recommend!

Sep 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before Brightpearl we were using an array of different systems, spreadsheets and databases to manage stock, customer accounts, sell and return, and juggle multiple sales channels. Not only has Brightpearl helped us to bring all of that under one umbrella and understand our processes and business better and more efficiently, but it's letting us move forward, expand and develop.

We're still learning how to optimise our processes with the system every day and their expanding community and support network is growing everyday helping to share and uncover even more tips and tricks! They have possibly one of the most helpful and friendly support teams I've worked with before - whether it's to discuss an issue or just ask 'how?'

There's still a little further to go before I can say it's got everything we need and it does it flawlessly, but I know they're determined, and refreshingly, are really open about where they're headed and how they plan to get there.

Great service for eCommerce businesses

Sep 29, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: As an eCommerce business, we are very happy with our decision to use Brightpearl. Brightpearl automatically consolidates our sales from all channels and makes our fulfillment process easy. Their customer service team is happy to help, but our account doesn't include phone support. Sometimes it is difficult to explain issues via email. Other than that, I'm completely satisfied.

I'd recommend it.

Sep 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders.

At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment Brightpearl has made in making their system more robust and their commitment to continually push out updates.

When you first set up Brightpearl it can be a steep learning curve, especially if you want to sync all of your attributes in your existing Magento site with attributes in Brightpearl. For an existing store with several thousand products this can be a mammoth task. Brightpearl give excellent support throughout the setup process though, and once you've done it then it's done.

We've had a few gripes with the system.
- The handling of multiple currencies is not ideal, especially if you take sales in different currencies and have foreign currency bank accounts. Full multi-currency handling is in the pipeline though.
- The way the system handles drop-shipping is also not perfect, but again Brightpearl know and are working on improving the process

Pricing - it seems expensive compared to some systems, but for us it's definitely worth it and I would recommend it wholeheartedly.

Good experience with BP software

Sep 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good experience with BP software

Great customer service and support.

A single software solution is better than multiple solutions bolyed together

Sep 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Although Brightpearl still has some way to go to become silky smooth, there's nothing else out there that does everything that Brightpearl does. Increased investment in programming staff means that the things that prevent it from being silky smooth are being addressed. The advantages of having one piece of cloud based software replacing multiple interlinking software solutions are enormous.

Great system

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great system and very easy to use, very user friendly

Pros: Ease of use, similar format in all menus

Cons: Limited sales data and could do with more information on detailed sales

Great selling platform for Multichannel ecommerce stores.

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Brightpearl allows us to sell on eBay, Amazon, Webstore, Phone and POS simultaneously.

Pros: functionality, features, ability

Cons: service can be a little slow at times, browser based so if your internet is out or they have an outage you go down too. This is very minimal however.

Vendor Response

by Brightpearl on September 29, 2015

Thanks for the review David, you're the best!

Everything under one roof.

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have tried some systems before and over all Brightpearl is the best for us.
Accounting, stock holding and creating listings for eCommerce platform, processing sales orders and purchases and much more. Everything we do is covered by Brightpearl, apart from drinking coffee and it helped us to maintain and grow our business.
Also one of the best customer support I have ever dealt with!

Easy To Use

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.

Pros: Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.

Cons: Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.

Vendor Response

by Brightpearl on September 29, 2015

Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.

Brightpearl for Small Business

Sep 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Brightpearl is a great software for small and medium sized businesses. It has fantastic automation that saves us hours each day on routine tasks. The software though pricey for a small business has saved us from having the expense of an additional employee to perform all these tasks. Multi-Channel inventory sync and updates and accounting all in one. A must have for serious eCommerce businesses.

All in One Ecommerce Software

Aug 17, 2015
4/5
Overall
4 / 5
Customer Support
4 / 5
Value for Money

Comments: All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros: Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons: As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Revolutionised our business.

Aug 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started trading on eBay on the day we opened our toy shop, we did it all manually using the eBay back office, our stock and sales were all done manually.

We new we needed an EPOS system and a way to run our eBay store plus our website all from one pot of stock, Brightpearl offered the only solution to all our needs.

The implementation process was surprisingly pain free but a lot of hard work, we felt that they were with us the whole of the way.

Our sales have more than doubled since we went live and we carry lest stock but more lines.

Its not perfect but they respond very quickly to support issues so it balances out.

I would reccommend BP to anyone who is serious about multi channel selling.

A great bit of kit!

Aug 14, 2015
5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Brightpearl makes your life easier!

Brightpearl has allowed our company to spend little of our time on order processing and book keeping as we have had to do before Brightpearl. The transition from our previous software to Brightpearl was simple and easy . We have yet to run into any problems that Brightpearl cannot fix. The only downside is the price and it sometimes goes offline.

Very poor at fixing errors in the software

Aug 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been waiting around 6 months for them to fix a problem with rounding errors that has created thousands of outstanding customer balances on our accounts. It's taken a lot of pushing from our end just for them to start looking at how they might fix it and have only just now had a proposal for a possible way they might fix it. With no indication of whether the fix will actually work or when they are going to implement it.

We have been with brightpearl for three years now and most of our issues have been resolved and the platform is working well for us so once the teething problems were sorted it has proved a really valuable tool.

Brightpearl - saving time with integrated technology.

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.

Cons: For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.

Recommendations to other buyers: Evaluating software is a time consuming process, it is by no means an easy task, and it requires a large amount of careful consideration. At the end of the day however one needs to ensure that he / she is not resisting change because they are simply apprehensive of the work involved in setting up and learning new systems. You need to commit fully and jump right in.

Absolutely Brilliant

Aug 10, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very personal company and excellent product. Can offer feedback on ways to improve. Local company to the south west

Cons: Takes a while to learn, some small issues. Have to save very often so work doesn't get lost

Recommendations to other buyers: If you need a system to help with sales process and accounting you cannot get much better than this in my opinion

Overall a solid cloud-based accounting and inventory management tool

Aug 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall a solid cloud-based accounting and inventory management tool. It provides a simple integration with our ecommerce store and our Amazon account. As a completely Internet based company, we love the simplicity of using a cloud service like Brightpearl. We're able to remain paperless and are able to access everything anywhere with an Internet connection. I highly suggest at least speaking with their sales staff or setting up a free trial to see if it will be a good fit for your business.

Pros: cloud-based, consistent upgrades/improvements, helpful support staff

Cons: I've found multiple bugs--some that the support staff were able to help me with and others that I had to wait for an update to fix. This program still seems as it is in the growing stages so be prepared for a few hiccups that will likely be fixed down the road.

Going well after 3 years

Mar 03, 2015
4/5
Overall

Comments: We have used this software now for 3 years and it has been very helpful in implementing our on-line and off line sales. I am happy with the system, very impressive for on-line retail sales, still a bit to go for the wholesale marketplace.

Couldn't make it work for Australia

Feb 20, 2015
1/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: invoices dated by at their server - couldn't do end of day when the eftpos is in our timezone and the sales for our day are spread over 2 days. Lots of little things that they agreed couldn't be fixed. Moved to Vend, magento and Xero - happier - but still not perfect.

A gold mine for small businesses

Jan 27, 2015
4/5
Overall

Comments: Brightpearl has helped us grow in the year that we've had it. Order processing is a lot easier now with everything in one place. I have to admit at the beginning there were lots of bugs, and things not working as they should. However in the last 6 months major investment has gone into it, and its improved a lot and getting closer to the ideal platform. The support staff are friendly and will get back to you within 24 hours, however I have found that some bugs take months to fix!

Pros: Friendly and respond fast to any problems you might have.

Cons: Still a bit buggy.

Brightpearl

Dec 08, 2014
4/5
Overall

Comments: We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.

Pros: A comprehensive & well integrated system. Simplifies the move into new marketplaces - e.g. Ebay & Amazon. Well designed intuitive interface. New features added almost every month.

Cons: Lacks the ability to create configurable products in Magento from withing Brightpearl. POS system is live - when the internet is down so are the tills.

**AVOID** Compelling offer but dubious sales tactics and limited capabilities

Dec 01, 2014
1/5
Overall

Comments: I experienced the typical software bait and switch. During the selling process, the answers was always "yes", "of course" and "definitely". However, during integration, the answers were "we need to develop custom applications at 2x the agreed upon price", "that will take longer than expected...more than month", and "we are working on the integration API but it is not yet complete." I wanted to take a chance an a start-up but go with an established provider

Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history

Nov 15, 2014
1/5
Overall

Comments: Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST [Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST [Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this.

Pros: Will edit the review when I have something positive to say.

Cons: Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful.

Well Formed Solution for a Small Business

Nov 08, 2014
5/5
Overall

Comments: Since our adoption of Brightpearl, my companies communications between logistics, accounting, and customer support have been better than ever. Previously, we used Quickbooks to keep track of finances, but it could not keep up with processing hundreds of orders a day. Brightpearl's system allows us to control every aspect of our company in one piece of software.

Pros: -Brightpearl automatically downloads and processes orders from a huge variety of sources ranging from Magento to Amazon. -Stock of goods can be managed at any number of warehouses from anywhere with an internet connection.

Cons: -The ability to have unlimited users signed in at one time would have been a nice feature with this software.

Simple to use and an excellent way to increase business efficiency.

Oct 28, 2014
5/5
Overall

Comments: Brightpearl is an excellent platform for business management. From cleaning up stock accuracy to providing an easy to decipher platform for accounting, all aspects of business are managed.

Pros: Connection with multiple channels - Webstores/eBay/Amazon. Multiple Warehousing Accounting information

Getting there

Oct 10, 2014
4/5
Overall

Comments: It was quite lacking to begin with but over the 12 months has come along way

Pros: saves having multiple programs

Cons: Expensive, poor support

Brightpearl In Our Growing Company

Sep 29, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Brightpearl has proven to be a very useful tool within our small business, it allows us to keep all of our sales and accounting data in one place, the fact that balance sheets and P&L reports can be generated immediately is particularly useful as we can have access to these reports whenever they are required.
In relation to helping with our sales management it ensures that each user can see any communication and quotes that have been sent by other staff members and not end up sending multiple quotes and invoices to the same customer.
Brightpearl are extremely good at letting their customers know about changes and updates as well as providing tutorials on the apps etc. a great tool that we will be using into the future

Excellent multi channel

Sep 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system is very easy to use, has great functionality, looks good and does what it says it does . Great Amazon,Ebay,Magento(there is more but I use only these ) integrations with dynamic stock update work excellent for me. Brightpearl could be use by warehouse and office simultaneously, without any other software. It can be accessed anywhere at any time even from mobile due to the new app.

Getting Better and Better- 8 Months working with BP

Sep 06, 2014
4/5
Overall

Comments: After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list. The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't. The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next. I would recommend them, especially if you sell on Amazon FBA.

Pros: Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System ***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***

Cons: Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible. They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay

Brightpearl is now vital to our business

Sep 02, 2014
4/5
Overall

Comments: Brightpearl is a multichannel ecommerce and accountancy system. It allows us to download all orders from Amazon, Magento and phone / mail order into one place. This makes stock management, order tracking and accounting much easier than trying to do the same with several sytems. When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system. I tested lots of other systems, and while not perfect, Brightpearl seems to be the best of them.

Pros: The multi Channel elements. Inventory Management.

Cons: The cost can mount up if you have a number of users. Reporting could be better. As with any cloud based system there are problems and each user want different things from the system. They obviously can't cater for every request from every user.

Not cheap, but absolutely invaluable and very powerful!

Aug 29, 2014
5/5
Overall

Comments: Started using Brightpearl a little over a year ago and have been delighted with it! We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify. Brightpearl was the solution, the only solution we found which covered accounts and inventory!

Pros: It has freed up lots of our time, streamlining many of our previously laborious admin processes. Cant imagine running our business without this tool now!

Cons: The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.

On the Cloud !

Jul 24, 2014
5/5
Overall

Comments: I began using BrightPearl three years ago and it was love at first sight.... It is so user friendly, nice clean screen with full visibility in the dashboard of the business - the graphs are fantastic! The accounts for the business are presented in reports directly from BrightPearl.

Pros: Can be accessed anywhere - office, home or even on holiday !! Very intuitive - it just works so well and having multi tabs open is a great advantage when you are busy. Keeps a track of all activity including notes and telephone calls.

Cons: No automatic reversing journals.

A great solution for multi channel retail

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Brightpearl has been a revelation for my company. Easy to use, multi channel, in built accounts, excellent support and a pricing structure that makes it less expensive than the clunky system I replaced.

Cloud Based All in One - nothing else compares!

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in town- no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive.

Also there are some very useful apps starting to appear.

Downsides are no multi-currency at the moment - although that is not a show stopper if you sell in euros and the CRM could be improved. Nothing is perfect though!

Easy to use multi-channel retail management system

Jul 12, 2014
5/5
Overall

Comments: I have been using Brightpearl for a year and I can say it is the best system I have used. Great stock management especially if you are a multi-channel seller. Good accounting module and customer service with fast response and resolution time. Brightpearl is cloud based so I can log in from any computer or smartphone.

Pros: simple UI, very good Amazon/Ebay integrations, great stock control

Fantastic option for Multi Channel Retail

Jul 09, 2014
5/5
Overall

Comments: I have been using Brightpearl for a few months and it has transformed the way we do business. Moving from an hourly clunky file transfer system to a direct API connection to Amazon and Ebay has been revolutionary for us. Add to that we were paying a percentage of turnover for the hourly clunky file transfer system and we now have a fixed fee, regardless of our turnover, makes it a real win. I must give a mention to the accounts package which is a godsend for us. If you are a either scared of, or bored by accounts, then Brightpearl will take the worry and the pain away.

Pros: Direct API connection to Amazon and Ebay Fixed monthly fee Accounts package integral to Brightpearl. Software improving every month Nice people to deal with

Cons: The warehousing side is still a little under developed but this is being worked on No real sell through reporting or reports to help you forecast.

Really useful CRM package

Jul 09, 2014
4/5
Overall

Comments: A Great piece of software that allows us to manage many different aspects of our CRM including invoicing and managing customers, we have also taken on a sales person and are able to manage their leads using the software and ensure that they are on track. Another great feature is the accounting reports - we can access balance sheets etc. at the click of a button saving time and eliminating human error

Pros: A great piece of software that saves us time and enables multiple people within the organisation to see what each of our team is doing

Cons: None so-far

Too many issues with the software

Jun 18, 2014
2/5
Overall

Comments: So many bugs still in the software and the support is appalling. The only really slick part of the company seems to be the sales operation but once you have signed up it seems they couldn't care less. Product has the potential to be great but I'd avoid it at all costs right now

Too many multi-channel bugs

Mar 19, 2014
3/5
Overall

Comments: I have been using Brightpearl for a year & whilst the system has some good points and it is improving as time passes currently there are still far too many bugs to really say that I would recommend Brightpearl to any serious eBay & Amazon sellers looking for a good multi-channel tool.

Pros: good at accounting

Cons: Numerous eBay & Amazon selling bugs

Make Your Business Scalable

Feb 24, 2014
4/5
Overall

Comments: As a young company, we have always been looking for ways to scale efficiently and everything within our company is reviewed and streamlined regularly to help our small team (5) work more efficiently. Brightpearl was the answer to a lot of solutions and has enabled us to grow within the last year and gain more control over and insight into our business on a daily basis.

Pros: Integrated with eCommerce and payment solutions Fast order processing Total visibility across departments - inventory, sales, accounting, CRM Speed of development and release cycle Fast customer support and resolution of issues

Cons: No multi-currency functionality No BOM or manufacturing functionality Can only import products / users from excel.xls files

The Only Game in Town

Feb 20, 2014
5/5
Overall

Comments: So you want a cloud based accounts package, you need some CRM and you need to manage your ebay and Amazon listings, plus your inventory........in 2013 we were running our rapidly expanding business on Xero, Capsule, Excel documents and post it notes! Crazy. Now with Brightpearl we have everything in one place - after only a few weeks the software has already paid for itself in terms of efficiency and potential for growth. The amount of paper flying around the office is now reduced by 90% and the time savings have been INCREDIBLE. Highly recommended.

Pros: Very powerful software - leagues ahead of anything else I have seen Outstanding support team

Cons: No multi-currency yet.....but it is promised soon. Not a major show stopper as there is a work around. It takes over 40 seconds to navigate through the phone options to get to the telephone support option - a dedicated number is required.

Very Easy-To-Use

Feb 02, 2014
5/5
Overall

Comments: Brightpearl is very easy-to-use web-based software. I have used brightpearl for at least a year, haven't use all features but I think it's very useful software, the customization is very wide.