---
title: "Puppet Enterprise Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Puppet Enterprise Software - reviews, pricing plans, popular comparisons to other IT Management products and more."
source_url: "https://www.capterra.com/p/124189/Puppet-Enterprise/"
page_type: "product"
language: "en"
---

# 

 Puppet Enterprise Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Puppet Enterprise

## What is Puppet Enterprise?

Manage servers in an efficient and consistent manner and provide more flexibility, predictability and transparency.

## What is Puppet Enterprise used for?

[Infrastructure as a Service (IaaS)](https://www.capterra.com/infrastructure-as-a-service-solutions-software/)[Continuous Integration](https://www.capterra.com/continuous-integration-software/)[Configuration Management Tools](https://www.capterra.com/configuration-tools-software/)

Top alternative

Featured

Overall rating

Based on 24 user reviews

Reviews sentiment

Positive

96%

Neutral

0%

Negative

4%

Starting price

$120

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Puppet Enterprise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.perforce.com/&name=Puppet Enterprise)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Puppet Enterprise

4.4 (24)

VS.

[4.5 (212)](https://www.capterra.com/p/164872/Netwrix-Auditor/reviews/)

Starting Price

$120

Per Feature

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (24)

Ease Of Use

4.1 (212)

Value For Money

4.2 (21)

Value For Money

4.4 (201)

Customer Service

4.3 (21)

Customer Service

4.4 (198)

## Puppet Enterprise alternatives

[4.0 (3)](https://www.capterra.com/p/159195/CloudAware/#reviews)

Starting price

$0.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

67%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/)

Starting price

$10000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (39)](https://www.capterra.com/p/151388/teammate-risk-compliance/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## FAQs about Puppet Enterprise

Overview

### Which roles and teams benefit most from Puppet Enterprise?

Puppet Enterprise is most used by software engineers, system engineers, and DevOps teams that need consistent infrastructure automation and configuration management across environments. IT managers, architects, and database or storage specialists use it to enforce compliance, reduce manual administration, and improve deployment reliability, monitoring, and operational scalability.

Answer based on 24 reviews

Overview

### What company size and specific industries is Puppet Enterprise built for?

Puppet Enterprise is designed for businesses of all sizes that need cloud migration support, compliance management, and drift remediation automation. It is not tied to a specific industry, making it suitable for organizations across sectors that want to manage infrastructure and maintain configuration consistency in cloud environments.

Features and Usability

### What are the key features of Puppet Enterprise?

Puppet Enterprise offers configuration management and continuous delivery for infrastructure automation, along with patch management, vulnerability scanning, and server monitoring. It also includes access controls/permissions, approval workflow, policy management, reporting/analytics, task scheduling, and third-party integrations for managing compliance and operations.

Integrations

### Which third-party tools and platforms does Puppet Enterprise integrate with?

Puppet Enterprise integrates with 18 third-party tools and platforms, including DevOps and code management tools such as Jenkins, Git, Docker, Artifactory, GitHub, GitLab, and Bitbucket. It also connects with Datadog, Slack, Splunk Enterprise, Microsoft Azure, Google Cloud, Terraform, PagerDuty, and Qualys Cloud Platform.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does Puppet Enterprise offer?

Puppet Enterprise provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, and documentation gives written reference material for self-paced review and setup guidance.

Answer based on 5 reviews

Getting Started and Support

### What customer support options does Puppet Enterprise offer?

Puppet Enterprise provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewers describe support as generally helpful and communicative, with some noting that community aid can feel limited and that product complexity or release-related issues can make guidance harder to navigate.

Answer based on 4 reviews

## Features

AI summary

Based on 5,511 IT Management reviews

Capterra reviewers highlight these as the top features buyers look for in IT Management software:

-   **Patch Management** (**56%** of reviewers rated this feature as critical)
-   **Real-Time Monitoring** (**47%**)
-   **Access Controls/Permissions** (**39%**)

Puppet Enterprise includes **Patch Management** and **Access Controls/Permissions**, helping IT teams keep systems up to date and manage who can view or change critical resources. However, it does not offer **Real-Time Monitoring**. Instead, it provides **Remote Access/Control** (**47%**), which gives teams another way to manage devices and respond to issues without being on site, helping businesses maintain security, reduce manual work, and keep IT operations running efficiently.

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Remote Access/Control

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Configuration Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Identify component attributes like servers, hardware, software, and manage relationships across all services

Reporting/Analytics

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Activity Tracking

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Compliance Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Puppet Enterprise 33 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- API: Application programming interface that allows for integration with other systems/databases
- Approval Workflow: Route documents and other data through one or more stakeholders for review and approval
- Assessment Management: Creation, administration, and evaluation of assessments or tests
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services
- Continuous Delivery: Process of building and deploying software from the build to the production environment
- IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization
- IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more
- License Management: Track and organize the number of licenses available to the organization
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Patch Management: Install software updates and bug fixes remotely
- Policy Management: Create, manage, and track policies and procedures within an organization
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Secure Login: At least a username and password is required to access the system
- Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
- Task Management: Create, manage and track all task activities and progression
- Task Progress Tracking: Track the status and progress of tasks
- Task Scheduling: Track and manage the scheduling of tasks
- Testing Management: Test specific APIs to determine if systems are properly functioning
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Vulnerability Scanning: Discover patch statuses and vulnerabilities
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.3 (24)

4.3

Based on 24 reviews

## Pricing

Value for money

4.2 (21)

Free Trial

Free Version

Basic

$120.00

Per Feature,

Value for money

4.2 (21)

4.2

Based on 21 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Bitbucket](https://www.capterra.com/p/233341/Bitbucket/)[

GitLab](https://www.capterra.com/p/159806/GitLab/)[

Jenkins](https://www.capterra.com/p/171026/Jenkins/)[

Docker](https://www.capterra.com/p/148132/Docker/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (21)

4.3

Based on 21 reviews

## User reviews

Overall rating

4.4

Based on 24 reviews

Filter by rating

5(13)

4(10)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

SA

Samuel A.

Software

Telecommunications

### "Puppet Enterprise: Master of Automation"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 31, 2023

Pros

Puppet Enterprise shines as an automation powerhouse, replete with a vast range of modules and commendable open source community support.

Cons

However, its reliance on Ruby programming and complex learning curve presents significant scalability issues for broader enterprise use.

Switched from

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[CoreSuite](https://www.capterra.com/p/190310/CoreSuite/)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NW

Neil W.

System Engineer

Information Technology and Services

### "Good Product for Mid & Larg Scales Env"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 29, 2023

Pros

Puppet is a good product to eliminate repeated works, such as pushing the same configuration across multiple systems. It also can be integrated with Foreman/Satellite for server management and provisioning.So, it's a must have product for managing mid to large scale of your IT infrastructure.Puppet is also capable of generating drift reports, which means sysadmins will understand what servers were configured improperly.Puppet also supports plugs to custom facts.

Cons

Mastering Puppet isn't an easy way.Setup of Puppet is often more difficult than Ansible.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Raamnaaraayan R.

Developer

Information Technology and Services

### "Precise Production Delivery Management - Puppet Enterprise does it Best!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 25, 2021

1\. Puppet Enterprise is a fantastic provider for your Infrastructure access provisions & permissions management. 2. Its convenient and user-friendly as it can be accessed and controlled remotely from any distribution. 3. Maintaining your deployment schedules is simplified because of its schedule management feature. 4. In order to perform my continuous delivery, I integrate it with Docker for multiple deployments at the same time. 5. For automation of your Infrastructure provisions, you can adapt to its workflow moderations which can efficiently approve your configurations and provide the necessities for your business requirement.

Pros

1\. In order to regulate my consistency & efficiency in my Production deliverables, I make the most out of Puppet Enterprise. 2. It is spectacular for my migrations activity handled by various cloud vendors such as AWS, Azure and GCP. 3. It provides me a detailed report on the implementation's drift from the pre-existing configurations. 4. It upholds high level of compliance management which is the key when it comes to Production deployments. 5. I also make use of its Auto-scheduling feature for deploying resources is less critical environments such as Dev, QA and Tests.

Cons

1\. Puppet Enterprise is based on Ruby Programming language, which is challenging when you compare it with other programming languages such as Python or Java. 2. Puppet Enterprise doesn't provide any Visualization utility with which you can conveniently track your provisions. 3. The community aid provided to Puppet Enterprise is trivial when comparing it with other Provisional tools such as Ansible, SaltStack & Chef.

Switched from

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[CoreSuite](https://www.capterra.com/p/190310/CoreSuite/)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)

Puppet Enterprise have a brilliant Documentation when compared to our previous utilities such as CoreSuite, Freshservice and OpsGenie. It made everything feasible to understand the extensive features offered by Puppet Enterprise and so we switched to it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Dan S.

Software Engineer

Information Technology and Services

### "Puppet Enterprise review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 13, 2020

A positive experience, really changed the game when it easily managing a growing number of machines which comes hand in hand with scaling of a company.

Pros

A very solid and functional configuration management tool that allows consistent management and configuration of a wide fleet of servers across multiple Data centres. The choice of modules for a wide range of products is very impressive. Also appreciate the open source community.

Cons

There is a bit of a learning curve before being comfortable, not to mention the initial setup and implementation is quite a large task. It would also be great if we could have more examples of large companies puppet implementations and workflow.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RK

Rajesh K.

IT Manager

Information Services

### "Puppet Enterprise Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 6, 2020

Puppet Enterprise widely user as automation task.

Pros

Nice Automation tools . Puppet Enterprise widely user as automation task. It has better support and help.

Cons

There is no huge complexity than other automation tools like salt, ansible. one drawback is agent installation of each node.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Proby P.

Sr. Enterprise Storage Engineer / Architect

Financial Services

### "Don't use this software - use Ansible (Tower) or Terraform"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

April 12, 2020

Poor - due to the custom Ruby coding (engineering level expertise required) it just doesn't scale for our enterprise.

Pros

Our use-case is NetApp storage cluster configuration management and conformance reporting. There was some puppet modules out on GitHub that are good for NetApp storage cluster management.

Cons

Puppet requires custom Ruby code to operate. Also it has very few NetApp-specific modules to make the transition successful. A lot of custom Ruby coding is require. Ansible has that plus the development and the support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Chathuri G.

Software Engineer

Computer Software

### "Puppet is the best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 14, 2019

Puppet Enterprise is useful software. It makes deployment easy.

Pros

Puppet Enterprise is automation software. You can easily deploy various systems with Puppet. There is a clear map to understand configurations.

Cons

There is a steep learning curve for beginners. Other than that puppet is an excellent software for deployment automation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PM

Peter M.

DevOps Engineer

Information Technology and Services

### "Good for Configuration Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 3, 2019

Huge benefits of managing configuration of servers as code, although there are other products available

Pros

It's a Very powerful tool for managing configuration of large estates, can be adapted to suit many different use cases

Cons

Learning curve to start a bit steep, some feature could be more intuitive, but once familiar with it it's easy enough to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BP

Binujaya P.

Software Engineer

Information Technology and Services

### "Management and deployment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 28, 2019

Overall, I like this software, it’s easy to use it has everything that you need. It might be a bit complexed, but all software that is similar to this is complex and you need to have some education and experience if you want to use them. All in all, I would recommend using this software for its simplicity and customer service.

Pros

What I like about this software is that it keeps everything perfect and in its place, plus I can control the changes that are needed for my business to grow. Furthermore, the customer support that they are providing is amazing. They are always open to help and are very communicative. Plus it is very easy to use and track the changes that were made about anything. Another thing that I like about this software is that reduces my time spent on building the software. If you know what you are doing on Puppet, you can easily do the job in a short period.

Cons

I don’t like that they don’t have more examples of how big companies are using Puppet. While is great to use and very helpful, I think that the price is too expensive. Other software is less expensive than Puppet. Furthermore, you should be very careful when selecting the community, because it is hard to switch from one to another. Another thing that I dislike is their dashboard. It is complicated and it should be reworked to be easier to use. It is also a bit hard to learn the software because it uses Ruby language which means you need to have some Ruby knowledge.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EH

Eranga H.

Software Engineer

Information Technology and Services

### "Puppet Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2019

Puppet revolutionized the way of deploying application code releases.

Pros

One of the things I like most about puppet is application installation can be automated. Moving the code is extremely easy.

Cons

Even though there are no obvious issues with puppet, here are a few. The dashboard is not available. There is huge learning curve.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/124189/Puppet-Enterprise/reviews/)

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