--- title: "Infegy Starscape Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Infegy Starscape Software - reviews, pricing plans, popular comparisons to other Social Listening Tools products and more." source_url: "https://www.capterra.com/p/124219/Infegy-Atlas/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Infegy Starscape Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Infegy Starscape ## What is Infegy Starscape? Infegy Atlas combines diverse social listening capabilities with the most comprehensive analytics on the market. Equipped with Infegy IQ, our proprietary AI, you’ll quickly be finding market insights. It goes beyond basic sentiment to to Infegy Atlas has unlimited topics, mentions and queries leading to the most flexible tool on the market. ## What is Infegy Starscape used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Market Research](https://www.capterra.com/market-research-software/)[Social Listening Tools](https://www.capterra.com/social-listening-tools-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 83 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infegy Starscape?[Manage this product listing](https://www.g2.com/products/infegy-starscape/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infegy Starscape 4.6 (83) VS. [4.7 (256)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting Price Contact vendor Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (83) Ease Of Use 4.7 (2,485) Value For Money 4.6 (50) Value For Money 4.5 (2,211) Customer Service 4.9 (75) Customer Service 4.8 (2,217) ## Infegy Starscape alternatives [4.9 (124)](https://www.capterra.com/p/173036/YouScan/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [BigSpy](https://www.capterra.com/p/203036/BigSpy/) [4.8 (2,485)](https://www.capterra.com/p/203036/BigSpy/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203036/BigSpy/) Highest Rated [BrandMentions](https://www.capterra.com/p/235227/BrandMentions/) [5.0 (64)](https://www.capterra.com/p/235227/BrandMentions/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235227/BrandMentions/) [View all alternatives](https://www.capterra.com/p/124219/Infegy-Atlas/alternatives/) ## FAQs about Infegy Starscape Overview ### What problems does Infegy Starscape solve? Infegy Starscape helps teams overcome slow, manual social listening and unclear audience insight by centralizing historical and real-time conversations, advanced filtering, customizable dashboards, and exportable visuals. Marketing teams, creative agencies, strategists, and client services teams use it to answer urgent client requests, support pitches, and sharpen brand, competitor, and sentiment analysis. Answer based on 31 reviews Overview ### Which roles and teams benefit most from Infegy Starscape? Infegy Starscape is most used by strategists, planners, and marketing insights teams that need to uncover audience trends, brand perceptions, and campaign opportunities from social and consumer data. Analysts use it to surface actionable findings, while directors, consultants, and content teams apply those insights to guide messaging, planning, and competitive positioning. Answer based on 83 reviews Overview ### What company size and industries is Infegy Starscape built for? Infegy Starscape serves small businesses in marketing and advertising first, with 61% of reviewers from small companies and 57% from that industry. It is also used by enterprises at 22% and midsize businesses at 17%, especially in market research firms at 14%, with some education management use at 5%. Answer based on 83 reviews Features and Usability ### What are the key features of Infegy Starscape? Infegy Starscape includes core social listening features like Boolean query building, sentiment analysis, and real-time monitoring across multiple data sources. Reviewers also highlight differentiators such as audience analytics, audience segmentation, and data visualization tools including word clouds and customizable dashboards for brand, campaign, and competitor analysis. Answer based on 31 reviews Overview ### How well does Infegy Starscape work for social listening? Infegy Starscape works well for social listening by helping teams track online conversations, audience interests, sentiment, and influencers in one place. Agencies, brand marketers, and researchers value the broad coverage, filtering, exports, and audience segmentation, while some teams may need to align certain metrics, such as impressions, with other reporting tools. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Infegy Starscape integrate with? Infegy Starscape integrates with Brandwatch and supports export and data transfer workflows for social listening analysis. The catalog data in this prompt lists Brandwatch as the confirmed third-party platform, so it is the primary integration named for Infegy Starscape. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on Infegy Starscape? Infegy Starscape offers live online sessions, webinars, documentation, and videos to help teams get started. Reviewers describe a mixed onboarding experience: students and regular users often learn the basics quickly, while beginners, infrequent users, and admins handling queries, dashboards, or niche analysis usually need more guided training and support. Answer based on 13 reviews Getting Started and Support ### What customer support options does Infegy Starscape offer, and how do users rate the experience? Infegy Starscape offers email/help desk, FAQ/forum, and phone support. Users generally describe support as responsive, helpful, and closely involved during onboarding, training, and urgent requests. Several reviews note a steep learning curve at first, but say the support team helps users get comfortable and resolve questions quickly. Answer based on 31 reviews Features and Usability ### How easy is it to build queries in Infegy Starscape? Infegy Starscape gives teams flexible query building with Boolean logic, presets, and on-the-fly edits, but learning takes time. Marketing teams, researchers, and agency users like the customization, snapshots, and comparisons, while some users find advanced operators, workspace management, duplicate filtering, and irrelevant mention cleanup harder without support. Answer based on 28 reviews ## Features AI summary Based on 2,520 Social Listening Tools reviews Not all Social Media Monitoring products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Social Media Integration** (**47%** of reviewers rated this feature as critical) - **Automated Publishing** (**52%**) - **Content Management** (**39%**) Infegy Starscape includes **Content Management**, which helps teams organize and manage brand content in one place. However, it does not offer **Social Media Integration** or **Automated Publishing**. Instead, it provides other features that reviewers also value, including **Multi-Channel Data Collection** (**44%**), **Performance Metrics** (**37%**), and **Social Listening** (**36%**). These features help businesses track conversations across sources, measure campaign results, and monitor audience sentiment, giving teams clearer insight for content planning and brand decisions. Social Media Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Social Listening 4.7 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Social Media Monitoring 4.6 (29) 75.86% of 29 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. Dashboard 4.6 (28) 64.29% of 28 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Sentiment Analysis 4.4 (25) 56.00% of 25 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Reporting/Analytics 4.2 (21) 80.95% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Infegy Starscape 68 features Define levels of authorization for access to specific files or systems Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data. Allows users to drill down or slice and dice audience data with filters Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. Application programming interface that allows for integration with other systems/databases Track and analyze various metrics such as demographics, psychographics, behavior and other insights Delivers in-depth, actionable insights on audience demographics, interests, affinities, and behaviors Completes tasks independently without constant human intervention Compare key metrics for the business against prominent players in the industry Capability to use a search engine via operators like AND, NOT, and OR Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. Set buyer personas so users can target content to their most valuable audiences. Track and interpret campaign performance metrics Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Monitors rates from other hotels to identify opportunities to capture churned customers, and weigh pricing against the competition. Track activity of your competitors Works across multiple software systems or databases Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. Allows users to export reports from the product into an .xsl, .csv, or .pdf file. Import and export data to and from software applications Graphical representation of data Makes informed choices based on available data and objectives Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Analyzes the performance of hashtags and identifies popular or trending hashtags. Track the usage of certain hashtags Finds and highlights the followers with the largest and most influential followings of their own to tap into as potential brand advocates. Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Monitor and collect information from social media based on specific keywords Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user Process and analyze human language in text or audio form Run tests on a network to find the root cause of network issues Tracks and measures the success of paid advertising initiatives run on social media sites. Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool. Allows reports to be exported in file formats like PDF and Excel or to other software Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage a growing amount of work to meet increased demand without compromising performance Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed and identify if they are positive, negative or neutral Monitor social media sites for specific keywords Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create dashboards that provide real-time data and insights for comprehensive SAP security. Ability that lets users rebrand the software to make it look like their own Get Advice We can help you find the software with the features you need. Features 4.5 (83) 4.5 Based on 83 reviews ## Pricing Value for money 4.6 (50) ### Starting price Free trial available Value for money 4.6 (50) 4.6 Based on 50 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (75) 4.9 Based on 75 reviews ## User reviews Overall rating 4.6 Based on 83 reviews Filter by rating 5(54) 4(27) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AA Ashlynn A. Sr. Research and Insights Analyst Marketing and Advertising ### "Great experience-- thanks \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 Overall a great experience! Excited to keep learning-- it can do so much! Pros It's so helpful and is great for quick turn client asks! We've had the most helpful team at Infegy helping us to get ramped up (thank you \[sensitive content hidden\]! Cons Still learning so much-- no major cons come to mind! Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) There weren't enough social platforms for us to pull from! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Peter H. Senior Director - Insights and Analytics Public Relations and Communications ### "Infegy Atlas Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 16, 2024 Positive! Everyone is very easy to work with, and flexible. Pros quick searching, lots of data channels, GREAT visualizations, ability to compare custom datasets Cons spotty data coverage, can't rely on the data sampling Alternatives considered [NewsWhip](https://www.capterra.com/p/161408/NewsWhip/) [Signal AI](https://www.capterra.com/p/160195/Signal-Media/) Reasons for choosing Infegy Starscape We use all three, but Infegy is superior to the other two in some use cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Elisa S. Consultanrt Market Research ### "infegy review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 16, 2024 I usually use it for demographic and trends analysis. Pros demographics analysis. compared with other tools is the one that has most info. Cons queries process. they are confusing to create. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kyle S. Senior Experience Strategist Marketing and Advertising ### "95% of the way to perfect. Big fan of Infegy Atlas." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 9, 2024 I can competently set up and manage my own dashboards and moderately proficient with boolean queries, but still need assistance with intricacies with intricate string exclusion type boolean operators. Pros Very powerful tool. Ability to set real time dashboard monitoring is huge plus. Cons When examining the results of my query pull I would often find multiple items dealing with the same lack of relevancy that I would then press the button to exclude from the results, but it would only exclude that individual item, not the rest of them that are 99% similar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2024 Hi Kyle! We appreciate you taking the time to leave us such a glowing review. We're thrilled to hear that our platform has been such a help in your work!  We're excited to introduce you to Starscape and our improved query building experiences. Also, we really appreciate the feedback, and we'll share it with the team here. Looking forward to continuing to work together in the new year! CD Christopher D. Director Marketing and Advertising ### "Infegy Atlas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2024 Pros Great platform, easy to use and included many different social media sources Cons The post volume data sometimes had to be estimated which made it a little difficult to follow Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) We made the switch due to pricing and more data Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2024 Hi Chris! It's great to hear that our platform is making such a positive impact on your work. Thank you for sharing your experience with others!  Please let us know what we can do to help further. ES Ella S. Senior Consultant Market Research ### "Infegy Atlas " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 December 3, 2024 Overall the experience has been positive Pros The comparison tools that allow me to look between different searches Cons Can be difficult to get exactly the right search that I want Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2024 Hi Ella! We're delighted to hear that our platform is meeting your market research needs and that you find it to be a valuable tool. We know creating the right search can be a challenge, so please reach out any time to get a second set of eyes for help or we'd love to see you on a webinar session! Thank you for sharing your positive experience with others! KR Koby R. Strategist Sports ### "Like the tool and liking it more ass I learn more." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 20, 2024 I have not found a better social listening tool and \[sensitive content hidden\] (our contact) is so helpful and always willing to jump on a call which is major for our whole team. Pros The ability to snapshot multiple different queries at once and look at them individually and separately. Cons I wish I could mass change sentiment around a single word and look at different timeframes without having to open a new tab. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2024 Thank you so much for taking the time to share your positive experience with our platform, Koby! We're thrilled to hear that you're finding it to be so useful! We have some options for you, if you'd like to mass edit sentiment for a word. I'll have your CSM reach out to you to help. Also, I'm excited to let you know that pop-ups on the page vs a new tab is live in Starscape! As always, please let us know what else we can do to help you to achieve your goals! AA Andres A. Insights Consultant Computer Software ### "Atlas review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 20, 2024 I like a lot. I'd like that maybe the UX could be more pretty and visual actractive. Also It would be good to have AI system to ask question faster. Pros The usability. I think it's very easy to use and understand. Cons it has not an AI system to answer queries easier. Switched from [Lumen by Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Ai features and better UX visual and design. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2024 It's great to hear that our platform is making such a positive impact on your work, Andres. Thank you for sharing your experience with others! Exciting news - we've launched our all-new Gen AI feature, and I think you're going to love it. Reach out to your CSM for a demo! Please let us know what we can do to help further. MN Megi N. Strategic Planner Market Research ### "Infegy Atlas Review-MN" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2024 Overall it's been very helpful when working on niche brands/products or for new business pitches. Pros The support staff is always great and ready to help. Cons Even if I filter out reposts, it often still includes them in my query causing the same post to appear again and again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2024 Thank you for leaving us such a positive review, Megi! We're glad to hear that our platform is helping you win pitches and gain insightful market research.  We are here to help so please call on us whenever needed! JB Jayce B. Jr. Business Insights Analyst Marketing and Advertising ### "Jayce Brayboy- Infegy Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 26, 2024 8.5/10. Slightly confusing at times simply because I do not use it yhat often, but the support team is always great. Pros The platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making data-driven decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups helps a bunch as well. Cons The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 16, 2024 Thanks, Jayce! We're so glad to hear that our platform is making it easier for you to conduct market research. Thank you for sharing your experience with us and with others!  Call us whenever you need help! [View all Reviews](https://www.capterra.com/p/124219/Infegy-Atlas/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [BigSpy vs Infegy Starscape](https://www.capterra.com/compare/124219-203036/Infegy-Atlas-vs-BigSpy)