# Page 2 | Infegy Atlas Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Infegy Atlas the right Social Media Monitoring solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124219/Infegy-Atlas/reviews --- Infegy Atlas 4.6 (83) [View alternatives](https://www.capterra.com/p/124219/Infegy-Atlas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Infegy Atlas ## Showing most helpful reviews Showing 26-50 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Koby R. Strategist Sports Used the software for: 2+ years ### "Like the tool and liking it more ass I learn more." August 20, 2024 4.0 I have not found a better social listening tool and \[sensitive content hidden\] (our contact) is so helpful and always willing to jump on a call which is major for our whole team. Pros The ability to snapshot multiple different queries at once and look at them individually and separately. Cons I wish I could mass change sentiment around a single word and look at different timeframes without having to open a new tab. Review Source Response from Infegy August 22, 2024 Thank you so much for taking the time to share your positive experience with our platform, Koby! We're thrilled to hear that you're finding it to be so useful! We have some options for you, if you'd like to mass edit sentiment for a word. I'll have your CSM reach out to you to help. Also, I'm excited to let you know that pop-ups on the page vs a new tab is live in Starscape! As always, please let us know what else we can do to help you to achieve your goals! AA Andres A. Insights Consultant Computer Software Used the software for: 6-12 months ### "Atlas review" August 20, 2024 5.0 I like a lot. I'd like that maybe the UX could be more pretty and visual actractive. Also It would be good to have AI system to ask question faster. Pros The usability. I think it's very easy to use and understand. Cons it has not an AI system to answer queries easier. Switched from [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Ai features and better UX visual and design. Review Source Response from Infegy August 22, 2024 It's great to hear that our platform is making such a positive impact on your work, Andres. Thank you for sharing your experience with others! Exciting news - we've launched our all-new Gen AI feature, and I think you're going to love it. Reach out to your CSM for a demo! Please let us know what we can do to help further. MN Megi N. Strategic Planner Market Research Used the software for: 6-12 months ### "Infegy Atlas Review-MN" August 8, 2024 5.0 Overall it's been very helpful when working on niche brands/products or for new business pitches. Pros The support staff is always great and ready to help. Cons Even if I filter out reposts, it often still includes them in my query causing the same post to appear again and again. Review Source Response from Infegy December 16, 2024 Thank you for leaving us such a positive review, Megi! We're glad to hear that our platform is helping you win pitches and gain insightful market research.  We are here to help so please call on us whenever needed! JB Jayce B. Jr. Business Insights Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Jayce Brayboy- Infegy Review" June 26, 2024 5.0 8.5/10. Slightly confusing at times simply because I do not use it yhat often, but the support team is always great. Pros The platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making data-driven decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups helps a bunch as well. Cons The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users. Review Source Response from Infegy December 16, 2024 Thanks, Jayce! We're so glad to hear that our platform is making it easier for you to conduct market research. Thank you for sharing your experience with us and with others!  Call us whenever you need help! VR Verified Reviewer Sr. Content Strategist Marketing and Advertising Used the software for: 1-2 years ### "Illuminating Insights on Audiences/Brands/Topics" March 12, 2022 5.0 I would highly recommend Infegy Atlas to any team that is looking for a comprehensive social/online listening platform for a fair price and with a phenomenal customer support team. Pros Infegy Atlas allows you to build customized searches using boolean language to better understand what people are talking about online (websites, social, reviews, etc.). I used the tool when working as a Sr. Content Strategist at an advertising agency and it genuinely helped me and my team better understand brands' categories, audiences/customers, marketing and social campaign results, and more. We used the tool for content and social audits, pitch research, and much more. I would highly recommend investing in Infegy Atlas. Cons There were times when crafting boolean queries and filtering out unrelated topics posed a challenge; however, the Infegy Atlas customer support team is incredibly knowledgeable, helpful, and responsive and they always went above and beyond to help our team find the answers we were seeking. Review Source VR Verified Reviewer Associate Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive tool and helpful representatives" March 15, 2024 5.0 Overall, I'm really happy with it. The tool has so many outlets bringing data and makes my job immensely easier! Pros I primarily use Infamy for social listening and research, and the data it gives is incredible! It's like a very refined google search. I have also loved my success lead \[sensitive content hidden\]! She has been more than helpful and has really helped me improve my writing skills in short amount of time. Cons It took me a while to get query writing down, and it is still a work in progress because there are a lot ways to write with the NEAR/2+ features; Infegy does provide a lot of articles to help, it is a little time consuming to reread everything. Review Source AR Anna R. Associate Media Director, Client Strategy Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic social listening tool" May 23, 2024 5.0 The onboarding process is broken down into multiple training sessions and their team takes the time to make sure you're able to use the platform to its fullest potential. You're never without support whether it be the Help Center or via your customer success lead. Pros The platform is very intuitive and easy to navigate once you have some training under your belt. There is an absolute wealth of information that you can gather, and the dashboarding options are extremely customizable to your needs. Above all, the customer support is unmatched! Cons If you're unfamiliar with writing boolean phrases, I could see it taking some time to implement the tool. The sentiment analysis overall is great, but sometimes find it categorizing positive vs. negative incorrectly. This can easily be adjusted manually in the backend based on your needs. Review Source Response from Infegy December 16, 2024 Thank you so much for taking the time to share your positive experience with our platform, Anna! We're thrilled to hear that you're finding it to be so useful! As always, please let us know what else we can do to help you to achieve your goals! GF Gaston F. Social Strategist Marketing and Advertising Used the software for: 6-12 months ### "Great tool for social media listening" May 23, 2023 5.0 The tool is allowing me to perform more intricate searches since I don't have to wait for data pulls and are allowed to reduce signal to noise ratio quickly and hone in on interesting queries. Pros The fact that it's lightning fast and allows to create and modify queries on that fly, and even segment and compare queries to draw our insights in a pinch. Cons Sometimes indexed content doesn't exist in the actual platform it was pulled from and research gets truncated due to missing data points. Review Source MS Michael S. Founder Market Research Used the software for: 1-2 years ### "No brainer...easy to use and fairly priced" August 2, 2022 5.0 Infegy Atlas has been an amazing, pragmatic and creative solution to help drive our business forward. Infegy helps us to be more informed about any and all of our clients, revealing understanding of expectations and opportunities for these business to more effectively lean into culture to grow. Pros The software is easy to use once you learn the basics. Then it's fun to explore. But what really helps is the support. \[SENSITIVE CONTENT\] (our Infegy Client Success lead), is really watching out for our success. This tool is intuitive, but training from an expert is priceless. We will often train on the topics relevant to my clients, so there is utility and consideration in everything she does to support us...5 STARS! Cons It would be great if it could give us live smart tips based on our queries, to help make them better and tighter..AI perhaps/ Review Source VR Verified Reviewer Entertainment Researcher Entertainment Used the software for: 6-12 months ### "Infegy" May 20, 2022 5.0 The customer service has been EXCEPTIONAL. They are always available to help you build a query or just answer a simple question. It's second to none. Pros Although I use the boolean formatting, it was really helpful for our team to initally have the ability to build the query in the easy formatting. This helped them understand the basics and eventually learn how to build the boolean query Cons I wish the international insights could be broken down by region without having to look at the countries in that region individually. The sentiment is off sometimes, but they do allow you to change it (and help their system learn). Most of all, I wish we could delete old queries and workspaces that we don't need anymore. Review Source KB Kari B. Student Market Research Used the software for: Less than 6 months ### "User-Friendly Social Listening for Quick In-Depth Market Insights" March 15, 2024 5.0 My experience with Infegy Atlas has been highly positive. I think the platform is really useful for a variety of applications across many industries and it will be interesting to see how this platform evolves over time in relation to the advancements with AI. Pros Infegy Atlas impresses with its swift delivery of insightful visuals and its comprehensive query builder that allows for an expansive search across various topics. I particularly value the Boolean query functionality, which provides a nuanced approach—making it possible to refine searches in a more custom way. Cons Some of the analysis information is overwhelming if you aren't entirely familiar with the platform. While Infegy Atlas is robust in its analytics offerings, the wealth of data and complexity of some analysis features can initially be daunting for new users. Review Source MT Mary T. Content Strategist Marketing and Advertising Used the software for: 6-12 months ### "Finding amazing insights with Infegy's social listening!" September 20, 2023 5.0 Pros I love Infegy's social listening functionality, especially to see what target audiences care about. The topic word clouds, post content, and influencer recommendations have been invaluable to my work. Cons Infegy Atlas takes some time to learn. I've been using it for a while and still feel like I'm figuring things out. But the customer service is great and there are always people to help along the way. Review Source Response from Infegy September 21, 2023 Thanks, Mary! We're delighted to hear that our platform is meeting your market research needs and that you find it to be such a valuable tool. Finding influencers and voices that stand out in the conversation is one of my favorite ways to use the platform, too. Thank you for sharing your positive experience with others! MM Magdalena M. Director of Research Marketing and Advertising Used the software for: 2+ years ### "great visualization for data analysis" May 23, 2023 5.0 Pros Great visualizations of data It was easy to use. Access to Historical DataOutstanding customer service Cons Better options for exporting results in exc Review Source KB Kayla B. Strategist Marketing and Advertising Used the software for: 2+ years ### "Infegy Review" March 22, 2024 4.0 Pros I like how user-friendly it is. My favorite part is the preset queries for larger names and entities. It makes building queries 10x faster. Cons The impressions aren't calculated the same way as they are in our other social listening platforms so our team has gotten away from reporting impressions from Infegy. Review Source Response from Infegy May 1, 2024 Thanks, Kayla! Thank you for leaving us such a positive review! We're glad to hear that our platform is helping you to conduct more accurate and insightful market research. We are here to help so let's talk about how we can make impressions data better for you soon. We love incorporating feedback into the platform! GR Gabrielle R. Senior Content Strategist Marketing and Advertising Used the software for: 6-12 months ### "Powerful software that provides a lot of customization and capabilities" March 2, 2023 4.0 Pros The software is really powerful and can pull a lot of insightful information. The new narratives tab is awesome and so are all the linguistic word clouds and looking at volume of conversation over time. There is much that you can do, it's easy to tailor to your needs. (More capabilities and features than other basic social listening tools for sure.) Love that it pulls in from so many platforms too. And the customer service is really good. Cons The main issue I've had with the software is that for our team it was difficult to overcome the initial barrier to get trained and really start using it. Once you know how to use everything it's great, but it really takes dedicated training and then use for things to click into place. But our team tried to use on and off with limited success until we kind of overcame that initial training barrier. Review Source GF Germans F. Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Elegant and powerful tool for social listening" July 19, 2023 5.0 Pros The depth of the listening helps generating the insights, that are helpful in compelling an impactful strategy while working with a specific audience segment. The ability to build an audience segment just on the basis of their social media conversations is incredible. Cons I am not sure if this feature is already included into Infamy's functionale, but it never hurts to have an integrated translator which would enable the users to work with other languages in both A>>B and B>>A. Review Source HB Hannah B. Student Market Research Used the software for: I used a free trial ### "Really Enjoyed Using This Platform for my Graduate Course!" March 16, 2024 5.0 I overall had a very positive experience with this platform. Found the learning curve to be relatively quick, and the insights I gained when simply exploring random topics was very informative and fascinating. Pros What I liked most was how visually appealing the data it provided was, as well as the word clouds and eye catching icons/graphics. Cons I found it hard to learn how to write my own queries even after receiving staff report, but this could very well be a personal issue of mine, and I am sure it takes a lot of practice to be able to write queries that yield the results you want! Review Source MO Madalynn O. Account Planner Marketing and Advertising Used the software for: 6-12 months ### "Fantastic tool" May 24, 2023 5.0 Pros Infegy Atlas is a fantastic tool. They are constantly rolling out new features that help to streamline the process. There are a variety of filters that can streamline the content you're getting with the ability to see the post in real time. Clients love seeing the real life sentiments of their audience. The customer support team is fantastic, \[sensitive content hidden\] is always available to help us get more value out of the service and keep us up to date on the new features being rolled out. Cons It would be great to have the ability to see content from TikTok as well, which may not be possible due to how people caption videos on the app. Review Source SB Samuel B. Senior Lecturer Higher Education Used the software for: 6-12 months ### "Excellent service and rich social media data from Infegy." October 14, 2021 5.0 I am analyzing the impact of social media sentiments on firm performance and value among Fortune 500 firms. I am also looking at how hashtags and influencers play a part in this issue. The sentiment and emotion data from Infegy has been very useful for to answer my research questions. Pros Infegy has collected, analyzed, and made available so many types of social media data that are very useful for organizations and researchers. For example, the types and depth of information on Sentiments and Emotions are plentiful and allow us to gain deeper insights about conversations on social media about an organization. Additionally there is lot of options to filter the data I want; such as choose only 'Facebook', Twitter or TikTok data, etc. Cons There is nothing I could thing of that is lacking with Infegy Atlas. Review Source VR Verified Reviewer Manager, Consumer Insight Entertainment Used the software for: Less than 6 months ### "A great deal for a great tool" December 14, 2022 5.0 I see Infegy as a critical part of our social insights tool kit and believe it will only grow in importance to my team over time. I’m hoping the tool can be improved and streamlined for an even better user experience, but in its current form it’s definitely worth the money. Pros Data coverage, pre built entities when setting up a query, the price, and some of the visualizations. Cons The UI and navigation in tool can be very confusing Review Source Kirstin B. VP Content Strategy Marketing and Advertising Used the software for: 1-2 years ### "Amazing Client Success Lead" August 2, 2023 5.0 Pros Our dedicated Client Success Lead, Shawna H., is truly dedicated. I recently threw a last minute, quick turnaround request her way and without hesitation she was eager to help. I needed reports and insights for a client presentation. With little direction she gave me content that was the star of the meeting. Quick turnaround, enthusiasm, and great insights. So appreciated! Cons So far, my only con is that I don't get to spend enough time in Infegy to be a power user, but that is where my amazing Client Success Lead steps in! Review Source LS Leo S. Planner Marketing and Advertising Used the software for: 2+ years ### "Easy, intuitive and powerful" December 13, 2022 5.0 Pros Easy to use, and the dashboard makes it easy to track activity and understand the "why" of trends and pull out insights Cons For my purposes the software does what it needs to Review Source Natalie T. Planner Marketing and Advertising Used the software for: Less than 6 months ### "Great everyday analytics tool" March 20, 2023 5.0 Pros Linguistics tab to understand most common topics and themes of conversation pertaining to an idea or brand Cons Can't drill down to look at a brand or user's following specifically, however in saying that there are ways around this to distill to people who like or use that brand Review Source Karen W. Head of Operations and Customer Success Marketing and Advertising Used the software for: Less than 6 months ### "Great value Platform, Awesome Customer Success " August 4, 2022 5.0 Pros Integration of platform was seamless. Adoption and utilization of the dashboard was very quick and easy for our team. With a few training sessions, our team was pros. Customer success team is patient, resourceful and really care about our successful use of the platform. Cons Collaboration between users is clunky and less intuitive, but we learned. Review Source Alyssa M. Strategic Planner Marketing and Advertising Used the software for: 1-2 years ### "I Love Infegy!" April 19, 2022 5.0 Great for getting up to speed on clients or new business pitches, or discovering new ways to communicate with audiences. Pros Infegy is so easy to use. I love the unlimited queries, subqueries, the reports, and the breadth of data available. Cons I think the web design could be updated but it's not a dealbreaker at all. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.