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Exterro places a strong emphasis on data privacy by implementing robust measures to safeguard sensitive information throughout its lifecycle. They adhere to strict data protection regulations like GDPR and CCPA, ensuring compliance and fostering trust with their customers. Exterro follows industry best practices in data encryption, access control, and regular security audits to prevent unauthorized access or breaches. Their solutions incorporate privacy-enhancing features such as data anonymization, pseudonymization, and consent management tools to empower organizations in managing personal data responsibly. By prioritizing data privacy, Exterro enables their clients to maintain the confidentiality, integrity, and availability of data, thereby mitigating risks and upholding the rights of individuals.
Provider
Exterro
Located In
United States
Foundation
2004
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, In Person, Documentation
Support
24/7 (Live rep)
Exterro targets legal, IT pros in corps, law firms, gov agencies for e-discovery, data governance, compliance. Streamlines data risk mgmt, ensures regulatory adherence.
Content Source: Exterro E-Discovery Software Suite
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Exterro E-Discovery Software Suite Reviews
"Exterro"
Pros: What I love most is that it's user friendly. Love the layout and abilities to customize.
Cons: My least favorite thing is the reporting tool. It can be a little confusing at times.
"Lots of Power but How to Use"
Overall: I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too.
Pros: It can process millions of documents quickly
Cons: Lack of training, assistance, and difficulty (not user friendly)
"IT'S A SCAM! They keep finding excuses for over a month about why the system is not working, even after we paid over USD 5k. DON'T BUY!"
Overall: THE WORST EXPERIENCE OUT OF ALL THE FORENSIC TOOL PROVIDERS WE HAVE BEEN TALKING TO.
Pros: A customer service employee, Hunter, was helpful.
Cons: other than that, this company is a scam. They seem not to have a product that actually works but charge customers horrendously. They keep finding excuses for why the "activation code" might not work. Today, I had enough when one of the managers seriously asked me, "Have you been using the code already? You know you can only use it once?" That reached my limit of patience. Not only are they a scam, but they also try to blame it on their customers.
"Exterro E-Discovery Software Suite"
Overall: My experience with Exterro E-Discovery Software Suite has been positive, as it provided a comprehensive and efficient solution for managing e-discovery processes. While there were challenges in terms of the learning curve and pricing, it significantly improved our ability to handle electronic evidence in legal cases.
Pros: One aspect I liked most about Exterro E-Discovery Software Suite was its comprehensive and integrated approach to e-discovery, providing a centralized platform for managing the entire process. The suite's powerful data analytics and advanced search capabilities greatly enhanced our ability to efficiently identify, collect, and analyze relevant electronic evidence.
Cons: One drawback I experienced was the initial learning curve associated with understanding and navigating the various modules and functionalities. Additionally, the pricing structure of the suite could be complex, and the licensing costs for certain advanced features might pose challenges for organizations with limited budgets.
"Pros and Cons"
Overall: We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources.
Pros: I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient.
Cons: The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations.
