--- title: "Exterro E-Discovery Software Suite Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Exterro E-Discovery Software Suite - reviews, pricing plans, popular comparisons to other Electronic Discovery products and more." source_url: "https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/" page_type: "product" language: "en" --- # Exterro E-Discovery Software Suite Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exterro E-Discovery Software Suite ## What is Exterro E-Discovery Software Suite? Exterro delivers the true transformational promise of unified data risk management with a platform purpose-built to safeguard the digital world. In an era defined by escalating litigation, expanding regulatory enforcement, and constant cyber threats, Exterro empowers organizations to move beyond fragmented point tools and reactive processes—to proactively control and mitigate data risks with confidence. Trusted by more than 3,000 organizations—including 40% of the Fortune 100—Exterro is disrupting the status quo by replacing manual, siloed approaches with a single, intelligent platform that integrates e-discovery, digital forensics, privacy, security, and governance into one seamless ecosystem. This is more than technology—it’s a new way for legal, privacy, compliance, and IT leaders to collaborate, respond faster, and stay ahead of risk. At the heart of our platform is Exterro Intelligence—a privacy-first AI engine that turns complex data into clear, actionable insights. It automates ## What is Exterro E-Discovery Software Suite used for? [Digital Forensics](https://www.capterra.com/digital-forensics-software/)[Electronic Discovery](https://www.capterra.com/electronic-discovery-software/)[Data Privacy](https://www.capterra.com/data-privacy-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exterro E-Discovery Software Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.exterro.com&name=Exterro E-Discovery Software Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exterro E-Discovery Software Suite 3.8 (9) VS. [4.7 (1,743)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price $50000 Per Year Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (9) Ease Of Use 4.6 (546) Value For Money 3.7 (6) Value For Money 4.5 (485) Customer Service 3.5 (8) Customer Service 4.7 (530) ## Exterro E-Discovery Software Suite alternatives [4.8 (77)](https://www.capterra.com/p/165422/CloudLex/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [LEAP](https://www.capterra.com/p/147413/LEAP/) [4.3 (546)](https://www.capterra.com/p/147413/LEAP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147413/LEAP/) [8am MyCase](https://www.capterra.com/p/115613/MyCase/) [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115613/MyCase/) Highest Rated [8am CasePeer](https://www.capterra.com/p/156217/CASEpeer/) [4.8 (217)](https://www.capterra.com/p/156217/CASEpeer/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156217/CASEpeer/) [View all alternatives](https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/alternatives/) ## FAQs about Exterro E-Discovery Software Suite Overview ### What company size and specific industries is Exterro E-Discovery Software Suite built for? Exterro E-Discovery Software Suite is designed for organizations of all sizes that need support for e-discovery, data privacy, cybersecurity and governance, and digital forensics. It fits businesses and public-sector teams in regulated environments where managing data risk and legal review are important, rather than a single industry or company type. Features and Usability ### What are the key features of Exterro E-Discovery Software Suite? Exterro E-Discovery Software Suite offers case management, document management, document review, and document storage for organizing legal matters and evidence. It also includes access control, audit trail, and encryption for governance, plus analytics, reporting & statistics, keyword search, metadata extraction, full text extraction, and topic clustering for analysis. Integrations ### Which third-party tools and platforms does Exterro E-Discovery Software Suite integrate with? Exterro E-Discovery Software Suite integrates with Box, Druva, Google Workspace, Microsoft Entra ID, Oracle E-Business Suite, ServiceNow, Slack, Thomson Reuters Legal Tracker, and Workday HCM. These catalog integrations cover file storage, identity, IT service management, collaboration, legal tracking, and human resources systems. Getting Started and Support ### What training and onboarding options does Exterro E-Discovery Software Suite offer? Exterro E-Discovery Software Suite provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover scheduled topic-based training, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Exterro E-Discovery Software Suite offer? Exterro E-Discovery Software Suite provides 24/7 live rep support for users needing direct help at any time. No reviewer feedback on support experience is available here, so the support channel can be stated clearly without adding claims about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 168 Electronic Discovery reviews Capterra reviewers highlight these as the features buyers focus on most when choosing electronic discovery software: - **Keyword Search** (**67%** of reviewers rated this feature as critical) - **Search/Filter** (**76%**) - **Full Text Search** (**74%**) Exterro E-Discovery Software Suite supports **Keyword Search**, but it does not include **Search/Filter** or **Full Text Search**. Instead, it offers other features that reviewers also rate as important, including **Document Management** (**67%**), **Case Management** (**60%**), and **Metadata Extraction** (**53%**). These capabilities help legal and compliance teams organize files, track matters more efficiently, and review document details with more context, helping businesses manage discovery work with better control and visibility. Document Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Activity Dashboard 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Compliance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Dashboard 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Access Control Regulate who can view information within the system Exterro E-Discovery Software Suite 21 features ### All Features - Access Control: Regulate who can view information within the system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Analytics: Tools for the systematic analysis of various types of data or statistics - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Encryption: Convert data into a code for security - Full Text Extraction: Pull information from scanning entire documents - Keyword Search: Identify specific keywords in documents - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Prioritization: Arrange tasks based on the level of priority or urgency - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Topic Clustering: Identify topics to prioritize document research --- Get Advice We can help you find the software with the features you need. Features 3.4 (9) 3.4 Based on 9 reviews ## Pricing Value for money 3.7 (6) Basic $50,000 Per Year Value for money 3.7 (6) 3.7 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Box](https://www.capterra.com/p/148766/Box/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Druva](https://www.capterra.com/p/130078/inSync/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (8) 3.5 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 9 reviews Filter by rating 5(3) 4(4) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent CH Cameron H. e-Discovery Analyst Banking ### "Quality Site" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 11, 2025 Overall Exterro represents an easy to learn and very useful tool for E-Discovery I look forward to further innovations. Pros It's incredibly user friendly and easy to learn with Exterro support always being available to assist. Cons The lack of reporting capabilities really makes it difficult to pull large amounts of information from the site. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR albana R. CEO Computer & Network Security ### "IT'S A SCAM! They keep finding excuses for over a month about why the system is not working, even after we paid over USD 5k. DON'T BUY!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 6, 2024 THE WORST EXPERIENCE OUT OF ALL THE FORENSIC TOOL PROVIDERS WE HAVE BEEN TALKING TO. Pros A customer service employee, Hunter, was helpful. Cons other than that, this company is a scam. They seem not to have a product that actually works but charge customers horrendously. They keep finding excuses for why the "activation code" might not work. Today, I had enough when one of the managers seriously asked me, "Have you been using the code already? You know you can only use it once?" That reached my limit of patience. Not only are they a scam, but they also try to blame it on their customers. Reasons for choosing Exterro E-Discovery Software Suite Because it seemed easy to use. We didn't know how horrible their customer service and the product truly were. A nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Thank you for sharing your experience—we sincerely regret that it was not a positive one. While we're glad to hear that Hunter was helpful, we're very sorry that the rest of your experience did not meet your expectations. Your feedback is being taken seriously, and we’re actively reviewing what went wrong during your activation process and customer service interactions. This is not the experience we aim to deliver, and we apologize for any confusion or frustration you encountered. The activation process should be straightforward, and if it wasn't, that's on us to fix. We appreciate you calling attention to the issue and want to ensure it's addressed appropriately. If you're open to it, we’d like to connect directly to better understand the situation and work toward a resolution. Please feel free to reach out to us so we can assist further. Thank you again for your feedback—it helps us improve. —The Exterro Team WT Weronika T. Manager Furniture ### "Exterro E-Discovery Software Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 29, 2023 My experience with Exterro E-Discovery Software Suite has been positive, as it provided a comprehensive and efficient solution for managing e-discovery processes. While there were challenges in terms of the learning curve and pricing, it significantly improved our ability to handle electronic evidence in legal cases. Pros One aspect I liked most about Exterro E-Discovery Software Suite was its comprehensive and integrated approach to e-discovery, providing a centralized platform for managing the entire process. The suite's powerful data analytics and advanced search capabilities greatly enhanced our ability to efficiently identify, collect, and analyze relevant electronic evidence. Cons One drawback I experienced was the initial learning curve associated with understanding and navigating the various modules and functionalities. Additionally, the pricing structure of the suite could be complex, and the licensing costs for certain advanced features might pose challenges for organizations with limited budgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Thank you so much for taking the time to share your experience with the Exterro E-Discovery Software Suite. We’re thrilled to hear that the platform’s comprehensive and centralized approach, along with the advanced search and analytics capabilities, have made a positive impact on your e-discovery process. We also appreciate your honest feedback about the initial learning curve and pricing structure. We're continuously working to improve the user experience and make onboarding more intuitive, and we're always looking for ways to deliver more value and transparency around pricing. Your insights help us grow, and we’re grateful for your partnership. If there’s ever anything we can do to further support your team, please don’t hesitate to reach out. —The Exterro Team LJ Laura J. Commercial Litigation Paralegal Pharmaceuticals ### "Exterro Legal Hold Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 6, 2019 Pros Once a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed. Cons There is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erin M. Paralegal Government Relations ### "Lots of Power but How to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 3, 2019 I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too. Pros It can process millions of documents quickly Cons Lack of training, assistance, and difficulty (not user friendly) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Systems Analyst Information Technology and Services ### "Exterro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2019 Pros What I love most is that it's user friendly. Love the layout and abilities to customize. Cons My least favorite thing is the reporting tool. It can be a little confusing at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Tanya C. Manager of Litigation Operations Legal Services ### "Pros and Cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2019 We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources. Pros I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient. Cons The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Laura B. paralegal Airlines/Aviation ### "Exterro Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 29, 2019 Pros I do like how you can tag and batch documents in the review portal and do rolling production. Cons It is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Sr. Paralegal Renewables & Environment ### "Legal hold, ECM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2019 Excellent. Pros Consistent view and use across platform. Cons No major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.