# Exterro E-Discovery Software Suite Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Exterro E-Discovery Software Suite - reviews, pricing plans, popular comparisons to other Electronic Discovery products and more.

Source: https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/alternatives

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# 

 Exterro E-Discovery Software Suite Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Exterro E-Discovery Software Suite

## What is Exterro E-Discovery Software Suite?

Exterro delivers the true transformational promise of unified data risk management with a platform purpose-built to safeguard the digital world. In an era defined by escalating litigation, expanding regulatory enforcement, and constant cyber threats, Exterro empowers organizations to move beyond fragmented point tools and reactive processes—to proactively control and mitigate data risks with confidence. Trusted by more than 3,000 organizations—including 40% of the Fortune 100—Exterro is disrupting the status quo by replacing manual, siloed approaches with a single, intelligent platform that integrates e-discovery, digital forensics, privacy, security, and governance into one seamless ecosystem. This is more than technology—it’s a new way for legal, privacy, compliance, and IT leaders to collaborate, respond faster, and stay ahead of risk. At the heart of our platform is Exterro Intelligence—a privacy-first AI engine that turns complex data into clear, actionable insights. It automates

## What is Exterro E-Discovery Software Suite used for?

[Digital Forensics](https://www.capterra.com/digital-forensics-software/)[Electronic Discovery](https://www.capterra.com/electronic-discovery-software/)[Data Privacy](https://www.capterra.com/data-privacy-software/)

Top alternative

Featured

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$50000

Per Year

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Exterro E-Discovery Software Suite

3.8 (9)

VS.

[4.6 (60)](https://www.capterra.com/p/73529/Lexbe-eDiscovery-Platform/reviews/)

Starting Price

$50000

Per Year

Starting Price

$349

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.2 (9)

Ease Of Use

4.4 (6)

Value For Money

3.7 (6)

Value For Money

4.5 (6)

Customer Service

3.5 (8)

Customer Service

4.7 (6)

## Exterro E-Discovery Software Suite alternatives

[4.6 (269)](https://www.capterra.com/p/142299/Logikcull/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (10)](https://www.capterra.com/p/119795/iCONECT-XERA/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

Highest Rated

[E3:Universal](https://www.capterra.com/p/164162/E3-Universal/)

[5.0 (6)](https://www.capterra.com/p/164162/E3-Universal/#reviews)

Starting price

$5495.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/164162/E3-Universal/)

[CaseFleet](https://www.capterra.com/p/155618/CaseFleet/)

[4.7 (39)](https://www.capterra.com/p/155618/CaseFleet/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/155618/CaseFleet/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

3.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Reporting & Statistics

2.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Document Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Compliance Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Dashboard

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Access Control

Regulate who can view information within the system

Exterro E-Discovery Software Suite 21 features

Regulate who can view information within the system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Tools for the systematic analysis of various types of data or statistics

A record of all activities within the system, including user access, changes made, etc.

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Manage user consent requests and documents

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Convert data into a code for security

Pull information from scanning entire documents

Identify specific keywords in documents

Retrieval of embedded metadata that is present within a file

Arrange tasks based on the level of priority or urgency

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Identify topics to prioritize document research

Get Advice

We can help you find the software with the features you need.

Features

3.4 (9)

3.4

Based on 9 reviews

## Pricing

Value for money

3.7 (6)

Basic

$50,000

Per Year

Value for money

3.7 (6)

3.7

Based on 6 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Box](https://www.capterra.com/p/148766/Box/)[

Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/)[

Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[

Druva](https://www.capterra.com/p/130078/inSync/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.5 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (8)

3.5

Based on 8 reviews

## User reviews

Overall rating

3.8

Based on 9 reviews

Filter by rating

5(3)

4(4)

3(0)

2(1)

1(1)

Mentioned topic

Sorted by most recent

CH

Cameron H.

e-Discovery Analyst

Banking

### "Quality Site"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 11, 2025

Overall Exterro represents an easy to learn and very useful tool for E-Discovery I look forward to further innovations.

Pros

It's incredibly user friendly and easy to learn with Exterro support always being available to assist.

Cons

The lack of reporting capabilities really makes it difficult to pull large amounts of information from the site.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

albana r.

CEO

Computer & Network Security

### "IT'S A SCAM! They keep finding excuses for over a month about why the system is not working, even after we paid over USD 5k. DON'T BUY!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 6, 2024

THE WORST EXPERIENCE OUT OF ALL THE FORENSIC TOOL PROVIDERS WE HAVE BEEN TALKING TO.

Pros

A customer service employee, Hunter, was helpful.

Cons

other than that, this company is a scam. They seem not to have a product that actually works but charge customers horrendously. They keep finding excuses for why the "activation code" might not work. Today, I had enough when one of the managers seriously asked me, "Have you been using the code already? You know you can only use it once?" That reached my limit of patience. Not only are they a scam, but they also try to blame it on their customers.

Reasons for choosing Exterro E-Discovery Software Suite

Because it seemed easy to use. We didn't know how horrible their customer service and the product truly were. A nightmare.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 24, 2025

Thank you for sharing your experience—we sincerely regret that it was not a positive one. While we're glad to hear that Hunter was helpful, we're very sorry that the rest of your experience did not meet your expectations. Your feedback is being taken seriously, and we’re actively reviewing what went wrong during your activation process and customer service interactions. This is not the experience we aim to deliver, and we apologize for any confusion or frustration you encountered. The activation process should be straightforward, and if it wasn't, that's on us to fix. We appreciate you calling attention to the issue and want to ensure it's addressed appropriately. If you're open to it, we’d like to connect directly to better understand the situation and work toward a resolution. Please feel free to reach out to us so we can assist further. Thank you again for your feedback—it helps us improve. —The Exterro Team

WT

Weronika T.

Manager

Furniture

### "Exterro E-Discovery Software Suite"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

May 29, 2023

My experience with Exterro E-Discovery Software Suite has been positive, as it provided a comprehensive and efficient solution for managing e-discovery processes. While there were challenges in terms of the learning curve and pricing, it significantly improved our ability to handle electronic evidence in legal cases.

Pros

One aspect I liked most about Exterro E-Discovery Software Suite was its comprehensive and integrated approach to e-discovery, providing a centralized platform for managing the entire process. The suite's powerful data analytics and advanced search capabilities greatly enhanced our ability to efficiently identify, collect, and analyze relevant electronic evidence.

Cons

One drawback I experienced was the initial learning curve associated with understanding and navigating the various modules and functionalities. Additionally, the pricing structure of the suite could be complex, and the licensing costs for certain advanced features might pose challenges for organizations with limited budgets.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 24, 2025

Thank you so much for taking the time to share your experience with the Exterro E-Discovery Software Suite. We’re thrilled to hear that the platform’s comprehensive and centralized approach, along with the advanced search and analytics capabilities, have made a positive impact on your e-discovery process. We also appreciate your honest feedback about the initial learning curve and pricing structure. We're continuously working to improve the user experience and make onboarding more intuitive, and we're always looking for ways to deliver more value and transparency around pricing. Your insights help us grow, and we’re grateful for your partnership. If there’s ever anything we can do to further support your team, please don’t hesitate to reach out. —The Exterro Team

LJ

Laura J.

Commercial Litigation Paralegal

Pharmaceuticals

### "Exterro Legal Hold Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 6, 2019

Pros

Once a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed.

Cons

There is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EM

Erin M.

Paralegal

Government Relations

### "Lots of Power but How to Use"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

May 3, 2019

I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too.

Pros

It can process millions of documents quickly

Cons

Lack of training, assistance, and difficulty (not user friendly)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Systems Analyst

Information Technology and Services

### "Exterro"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 3, 2019

Pros

What I love most is that it's user friendly. Love the layout and abilities to customize.

Cons

My least favorite thing is the reporting tool. It can be a little confusing at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Tanya C.

Manager of Litigation Operations

Legal Services

### "Pros and Cons"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 1, 2019

We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources.

Pros

I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient.

Cons

The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Laura B.

paralegal

Airlines/Aviation

### "Exterro Review"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

March 29, 2019

Pros

I do like how you can tag and batch documents in the review portal and do rolling production.

Cons

It is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Sr. Paralegal

Renewables & Environment

### "Legal hold, ECM"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 20, 2019

Excellent.

Pros

Consistent view and use across platform.

Cons

No major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/reviews/)

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