Exterro E-Discovery Software Suite Ratings

Overall
4/5
Ease of Use
3.2/5
Customer Service
3.7/5

About Exterro E-Discovery Software Suite

Exterro, Inc. is the preferred provider of software specifically designed for in-house legal and IT teams at global 2000 organizations. Founded with the simple vision that applying the concepts of process optimization and data science to the way companies respond to litigation would drive more successful outcomes at a lower cost, Exterro is once again positioned as a leader in Gartners 2015 Magic Quadrant for E-Discovery Software. Learn more about Exterro E-Discovery Software Suite

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Erin M.
Paralegal
Government Relations, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
May 3, 2019

“Lots of Power but How to Use”

OverallI work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too.
ProsIt can process millions of documents quickly
ConsLack of training, assistance, and difficulty (not user friendly)
Reviewer Source 
Source: Capterra
May 3, 2019
Verified Reviewer
Information Technology and Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 3, 2019

“Exterro”

ProsWhat I love most is that it's user friendly. Love the layout and abilities to customize.
ConsMy least favorite thing is the reporting tool. It can be a little confusing at times.
Reviewer Source 
Source: Capterra
May 3, 2019
Tanya C.
Manager of Litigation Operations
Legal Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 1, 2019

“Pros and Cons”

OverallWe have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources.
ProsI really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient.
ConsThe UI isn't the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations.
Reviewer Source 
Source: Capterra
May 1, 2019
Verified Reviewer
Renewables & Environment, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 20, 2019

“Legal hold, ECM”

OverallExcellent.
ProsConsistent view and use across platform.
ConsNo major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade.
Reviewer Source 
Source: Capterra
February 20, 2019
Laura J.
Commercial Litigation Paralegal
Pharmaceuticals, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 6, 2019

“Exterro Legal Hold Review”

ProsOnce a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed.
ConsThere is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well.
Reviewer Source 
Source: Capterra
May 6, 2019
Laura B.
paralegal
Airlines/Aviation, 51-200 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
March 29, 2019

“Exterro Review”

ProsI do like how you can tag and batch documents in the review portal and do rolling production.
ConsIt is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons.
Reviewer Source 
Source: Capterra
March 29, 2019