Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Kana
  • www.kana.com/
  • Founded 1996
  • United States

About KANA Call Management

Simplify the maintenance, distribution and management of information to provide agents with instant access to up-to-date information, and they will be able to answer customer phone inquiries better. Then, shorter the elapsed time between the inbound caller and the agent by integrating with your IVR and ACD systems.


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KANA Call Management Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

KANA Call Management Reviews Recently Reviewed!

Product was ok

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I used this product for a prior company and the product was not as great as other software products I have used.

Kana Express Review

Nov 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to navigate, and they have great customer suppot. The application is very easy to setup.

Cons: We are using an older version that needs to be updated in order to get the newest features.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised.

KANA Delivers!

Jun 13, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.

Cons: We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised. A great team works hard to make your customers experience a better one.