# HoldMyTicket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HoldMyTicket the right Ticketing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124287/HoldMyTicket/reviews --- HoldMyTicket 5 (11) [View alternatives](https://www.capterra.com/p/124287/HoldMyTicket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HoldMyTicket Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Ron P. Vice President Sports Used the software for: 2+ years ### "They Do What They Say and More" May 17, 2019 5.0 They under promise and over perform. The team at HMT is an absolute pleasure to work with and I couldn't ask for a better ticketing partner. So glad that we chose them over the "Big Guys" in the ticketing industry. 5 Stars all day! Pros Consistent quality product and service from their staff. They always answer their phones and return emails. Cons Hard to come up with something here. There are more things I wish it did but they are willing to integrate or build API's and they are always agile. Review Source RB Randy B. Director Manager Non-Profit Organization Management Used the software for: 2+ years ### "Hold My Ticket excels for our ticketing and nonprofit needs." November 27, 2024 5.0 Magnificent - a great deal of customized features. We do not charge ticket fees and our patrons love that feature. Pros Years of service and functionality without an interruption. Cons Need ability to put single seats on hold. Review Source EH Elizabeth H. Patient service representative Hospital & Health Care Used the software for: Less than 6 months ### "Easy way to coordinate group tickets" July 27, 2021 5.0 Its definitely easy to sell tickets for events. The user experience is very simple and streamlined. Pros This site was pretty easy to navigate and locate the tickets that I needed. It is especially useful for us with virtual events. I like how they send updates, each time a ticket is purchased. Cons There are not many cons, but maybe it would be easier to see the total number of tickets sold for a certain event, if there was a specific page on the site that tracks it. Review Source MS Michael S. Co-Owner Hospitality Used the software for: 2+ years ### "I strongly recommend HMT!" December 6, 2024 5.0 Exceptional! They have grown with my tour company and become a huge part of our tram. Pros HMT has proven to be an incredible asset for my tour business. Our customers love the HMT experience, ticket purchasing is easy and efficient. I also HMT for events that I organize. Again, exceptional service and ease of use for those buying tickets to my events. Cons Nothing to say here. HMT gets the job done every time, all the time. Review Source GC Garrett C. Owner Entertainment Used the software for: 2+ years ### "Holdmyticket review" May 18, 2019 5.0 My overall experience with Holdmyticket has been extremely positive - hands on customer service second to none. The pricing also is very competitive. Pros There are so many features I like about this software. I like how simple it is to use. We appreciate the live ticketing purchase updates, The ease of which we can capture our repeat customers data. I like that I can build an event from my Iphone (if I need to) in a very short time. We can repeat events easily. It builds facebook events for us. I could go on and on but I like that the features are not hidden or hard to find- there are a probably over a hundred things the software can do for you and it's all self explanatory and simple to use. Cons I really have to think about this, but I would like to be able to manipulate the title of the events a little easier (font sizing, Italics, bold font, etc.) Other than that I honestly can't think of anything. Review Source GW Gregg W. Owner Music Used the software for: 2+ years ### "Great Ticketing System" May 21, 2019 5.0 Have been using HMT for about 7 years as my only ticketing/gate point of sale and have never considered switching to one of the others that constantly send emails with reasons to use their system. HMT's software is simple to use no matter the size of the venue and in the rare occasion that we've needed any type of support, a HMT rep has always been there to help out. I would recommend HMT to anyone looking for an easy, hassle-free ticketing software with exceptional customer support! Pros Easy to use, direct integration with my website and the fantastic support that we have received on the very rare occasion that we've needed it. Cons The only improvement that I can think of would be a better real time ticket purchase report to share with promoters. Emails are sent after every ticket purchase, but that email doesn't include the total number of tickets sold for a given event. Review Source MK Max K. Owner/Performer Entertainment Used the software for: 2+ years ### "A Truly Fantastic Product!" June 4, 2019 5.0 HoldMyTicket has been instrumental in allowing me to easily expand my show offerings and the technical support and customer service has been phenomenal when I have requested assistance! Pros A custom website built just for me and an Intuitive backend with a host of excellent features. The ticketing side for my customers is easy to use and setting up events is very straight forward. Cons It would be great to have a little more control over the analytics regarding individual event tracking/page tracking as well as some sort of real time notifications via text or email as tickets are being purchased. It would also be great to have a way to globally update times and dates as needed for repeat events. Review Source JH Jesse H. co-founder Hospitality Used the software for: 2+ years ### "Game changer for us!" May 22, 2019 5.0 I trust HoldMyTicket. They are easy to work with and they genuinely care about how they can make things easier for us. Pros Ticketing software is intuitive and easy to use. It was a total game changer for our tour company. HoldMyTicket definitely upped our game and gave us a more professional platform for our customers. We often get compliments about how easy it is to purchase tickets. Cons We don't have anything negative to say about this software. Review Source AR Abbey R. Talent Buyer Entertainment Used the software for: 2+ years ### "HoldMyTicket review" May 18, 2019 5.0 Incredible. They care. They respond. They are great with my customers for questions/refunds etc. they consider upgrade suggestions. They are real people. I love this company. They are a true partner in my business. Pros The calendar feature, the offer feature, the dashboard, integration with social media. The newsletter Cons The website integration/style/look could be better, but it works and is stable and in 12 yrs of use, it’s never been not functional. Review Source CP CHELSEY P. Director of Sales, U.S. Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly + Great Customer Service" May 28, 2019 5.0 It's been great working with the HoldMy Ticket Team for the past couple of years. They are incredibly communicative and quick to reply to questions/needs of our organization. They have been easy to work with on all of our event ticketing needs and user set-up. Pros HoldMy Ticket is very user friendly. We have a variety of users and new users working with the software every 6 months - our ability to get them up and running quickly is important and we are able to do that with HoldMy Ticket. Cons Everything works quite well with the software and we don't have many additional needs. The one thing we are lacking is the ability to sell multiple tickets in a package. Review Source mG mitali G. Senior Engineering manager Computer Software Used the software for: Less than 6 months ### "Easiest apllication that can use for tickets" May 28, 2022 5.0 Pros Simple easy graphic design that you can do your work as fast as possible i didnt see any missed part of this application like i phone type software Cons İn general its well designed app you can use bigger button options for the people who has degree of vision degree Review Source Similar Products Featured ## Related categories [Ticketing](https://www.capterra.com/ticketing-software/)[Venue Management](https://www.capterra.com/venue-management-software/)[Event Management](https://www.capterra.com/event-management-software/)