Kana

KANA Email Management

4 / 5 3 reviews


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Kana
  • www.kana.com/
  • Founded 1996
  • United States

About KANA Email Management

Challenged by sudden spikes in email volume? KANA is the global leader in high-volume email management. KANA Express Email Management scales to handle service peaks and accommodate business growth, and it is integrated with your other channels to give agents a complete view of the customer. Eliminate backlog, provide on-target replies, and meet your SLAs!


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KANA Email Management Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

KANA Email Management Reviews Recently Reviewed!

Product was ok

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I used this product for a prior company and the product was not as great as other software products I have used.

Kana Express Review

Nov 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to navigate, and they have great customer suppot. The application is very easy to setup.

Cons: We are using an older version that needs to be updated in order to get the newest features.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised.

KANA Delivers!

Jun 13, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.

Cons: We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised. A great team works hard to make your customers experience a better one.