Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Kana
  • www.kana.com/
  • Founded 1996
  • United States

About KANA Express

KANA Express is a complete customer service software solution delivered in the cloud so medium sized businesses can focus on customer service without worrying about maintaining information systems. - Provide customers a 24 / 7 self service portal with an integrated knowledge base - Chat with customers & shoppers on your website - Efficiently manage inquiries by email, phone, fax or service counter - Deliver consistent service across all points of customer contact


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KANA Express Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

KANA Express Reviews Recently Reviewed!

Product was ok

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I used this product for a prior company and the product was not as great as other software products I have used.

Kana Express Review

Nov 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to navigate, and they have great customer suppot. The application is very easy to setup.

Cons: We are using an older version that needs to be updated in order to get the newest features.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised.

KANA Delivers!

Jun 13, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.

Cons: We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised. A great team works hard to make your customers experience a better one.