--- title: "EV Service Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EV Service Manager Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/124331/EasyVista/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # EV Service Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EV Service Manager ## What is EV Service Manager? ITSM software designed to make IT easy. This is the "loyal to IT" software delivering top-notch service that's easy to work with and easy to use. EasyVista focuses on three areas: Avoiding productivity loss (by preventing future incidents from occurring), enabling business outcomes (by accelerating incident resolution), and cost efficiency (offering best-in-class TCO, improving sustainability in IT, and increasing tech pace of adoption). ## What is EV Service Manager used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $999 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EV Service Manager?[Manage this product listing](https://www.g2.com/products/orion-crew-management-system/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EV Service Manager 3.4 (15) VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $999 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (15) Ease Of Use 4.6 (298) Value For Money 3.8 (13) Value For Money 4.4 (294) Customer Service 3.8 (13) Customer Service 4.5 (297) ## EV Service Manager alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124331/EasyVista/alternatives/) ## FAQs about EV Service Manager Overview ### Which roles and teams benefit most from EV Service Manager? EV Service Manager is most used by IT service desk, support, and systems administration teams to manage incidents, service requests, assets, and daily support queues. IT project managers, business analysts, application developers, and quality assurance professionals use it to coordinate changes, track implementation work, document requirements, and oversee service transitions. Answer based on 15 reviews Overview ### What company size and specific industries is EV Service Manager built for? EV Service Manager is designed for enterprise organizations that need IT service management for employees and customers. It fits large companies requiring help desk, service desk, asset management, and self-service capabilities, rather than small businesses or mid-market teams. Features and Usability ### What are the key features of EV Service Manager? EV Service Manager offers incident management, support ticket management, change management, problem management, and release management for service operations. It also includes asset tracking, inventory management, asset lifecycle management, contract/license management, procurement management, SLA management, reporting/analytics, dashboards, and a self service portal. Integrations ### Which third-party tools and platforms does EV Service Manager integrate with? EV Service Manager integrates with Flow, Microsoft Power Automate, Slack, Trello, WordPress, and Zapier. These catalog integrations cover automation, collaboration, project tracking, and web publishing, giving teams a short list of connected tools for linking service workflows with external apps and processes. Getting Started and Support ### What training and onboarding options does EV Service Manager offer? EV Service Manager provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars can cover product topics for groups, and documentation and videos provide reference material for self-paced learning and review. Getting Started and Support ### What customer support options does EV Service Manager offer? EV Service Manager provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Support coverage is described through these channels only, with no reviewer feedback available on response speed, helpfulness, or common frustrations. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) EV Service Manager includes **Support Ticket Management**, but it does not include **Ticket Management** or **Real-Time Notifications**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), which can help teams track response commitments and manage service timelines more closely. This gives businesses a clearer way to monitor support expectations and maintain more consistent service delivery. Support Ticket Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Service Level Agreement (SLA) Management 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Self Service Portal 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Configuration Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Activity Dashboard 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request EV Service Manager 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. Features 3.5 (15) 3.5 Based on 15 reviews ## Pricing Value for money 3.8 (13) Free Trial Basic $999.00 Flat Rate,Per Year Value for money 3.8 (13) 3.8 Based on 13 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/)[ Flow](https://www.capterra.com/p/150388/Flow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (13) 3.8 Based on 13 reviews ## User reviews Overall rating 3.4 Based on 15 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(7) 3(4) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer System Analyst Used the software for: 3-5 years ### "Needs improvements" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 5, 2026 Moderate to poor experience, there are so many areas for improvement. Would love to see a more intuitive design for end users Pros Extends beyond IT- we use it for a hospital and are able to extend to other service areas for ticketing and reporting Cons Very difficult to customize. Usage is not intuitive and has a large learning curve. Much more difficult than ServiceNow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer IT Service Operations and Transitions Used the software for: 3-5 years ### "Complete ITSM tool easy to implement and use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 31, 2023 We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. Pros Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. Cons Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Director of IT Used the software for: 3-5 years ### "Very Flexible to a fault" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 19, 2019 We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. Pros The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. Cons There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Christopher G. Senior Application Engineer Used the software for: 1-3 years ### "A feature rich ITSM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2024 It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support Pros The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems Cons When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jacob T. IT System Administrator Used the software for: 1-3 years ### "EasyVista wasn't always Easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 8, 2024 I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant Pros EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. Cons There were some features that were hard to use, specifically the asset management portion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Service Desk Manager Used the software for: 3-5 years ### "EasyVista isn’t so Easy" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 6, 2022 I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. Pros They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. Cons It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer It Support Manager Used the software for: 3-5 years ### "EV Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 19, 2019 Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products. Pros Workflow editor - Like the interface and having all the icons close to the work space. Cons Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Business Application Developer Used the software for: 3-5 years ### "EasyVista - more than ticket management" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 13, 2019 Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed. Pros It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features. Cons Steep learning curve Not the bet user experience To heavy on resources Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Trever E. Creative Solutions Manager, Innovation Labs Used the software for: 3-5 years ### "I hate putting in tickets!" 2.0 December 23, 2018 The software looks like it was created 20 years ago. This software was not created with the end-user in mind. Pros This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses. Cons Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Miguel N. Information Technology Project Manager & Quality Assurance Used the software for: Less than 1 year ### "Not the Best, not the Worst, something in the middle" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 27, 2018 None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough. Pros \* Alot of information and modules on EasyVista, \*There's various helpfull modules, and alot of customizability in them. \* I like alot the contracts module. Cons \* Modules on EasyVista are too crowded and difficult to understand. \* The Organization is terrible, buggy and slow interface. \* Sometimes is hard to even know where is what you are looking for because of the interface is weird. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124331/EasyVista/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.