Best For

EasyVista provides ITSM solutions to enterprise organizations employees who need to implement help desk, service desk, asset management, and self-service for employees and customers.

Product Details

A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Contact Details

EasyVista

http://www.easyvista.com

Founded in 1988

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

EV Service Manager Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

EV Service Manager Reviews

Overall
2.5/5
Ease of Use
2.5/5
Customer Service
4/5

Showing Most Helpful

Showing 4 of 4 reviews

Showing Most Helpful

Showing 4 of 4 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Zachary M.
Global IT Technician
Computer Software, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Features
2/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: SoftwareAdvice
August 22, 2017

“EasyVista is very slow, clunky, and not very intuitive.”

OverallOverall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.
ProsI like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.
ConsThe interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.
Reviewer Source 
Source: SoftwareAdvice
August 22, 2017
Verified Reviewer
Chemicals, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
February 12, 2019

“EasyVista - more than ticket management”

OverallNormally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
ProsIt has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features.
ConsSteep learning curve Not the bet user experience To heavy on resources
Reviewer Source 
Source: Capterra
February 12, 2019
Avatar Image
Trever E.
Creative Solutions Manager, Innovation Labs
Warehousing, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Features
2/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
December 21, 2018

“I hate putting in tickets!”

OverallThe software looks like it was created 20 years ago. This software was not created with the end-user in mind.
ProsThis software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.
ConsCreating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.
Reviewer Source 
Source: Capterra
December 21, 2018
Avatar Image
Miguel N.
Information Technology Project Manager & Quality Assurance
11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 26, 2018

“Not the Best, not the Worst, something in the middle”

OverallNone, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.
Pros* Alot of information and modules on EasyVista, *There's various helpfull modules, and alot of customizability in them. * I like alot the contracts module.
Cons* Modules on EasyVista are too crowded and difficult to understand. * The Organization is terrible, buggy and slow interface. * Sometimes is hard to even know where is what you are looking for because of the interface is weird.
Reviewer Source 
Source: Capterra
February 26, 2018