# EV Service Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EV Service Manager Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/124331/EasyVista --- # EV Service Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EV Service Manager ## What is EV Service Manager? ITSM software designed to make IT easy. This is the "loyal to IT" software delivering top-notch service that's easy to work with and easy to use. EasyVista focuses on three areas: Avoiding productivity loss (by preventing future incidents from occurring), enabling business outcomes (by accelerating incident resolution), and cost efficiency (offering best-in-class TCO, improving sustainability in IT, and increasing tech pace of adoption). ## What is EV Service Manager used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $999 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EV Service Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.easyvista.com&name=EV Service Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EV Service Manager 3.4 (14) VS. [4.9 (479)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $999 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (14) Ease Of Use 4.9 (173) Value For Money 3.8 (12) Value For Money 4.6 (144) Customer Service 3.8 (12) Customer Service 4.9 (156) ## EV Service Manager alternatives [4.5 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (447)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (240)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124331/EasyVista/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Self Service Portal 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Support Ticket Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Activity Dashboard 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Asset Tracking 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Configuration Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services EV Service Manager 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Private online space that lets businesses securely share documents and provide information access to clients Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Manage, maintain and track the performance of assets and equipment Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Planning, scheduling, and overseeing the release of software or system changes into a live or production environment View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. Features 3.5 (14) 3.5 Based on 14 reviews ## Pricing Value for money 3.8 (12) Free Trial Basic $999.00 Flat Rate,Per Year Value for money 3.8 (12) 3.8 Based on 12 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/)[ Flow](https://www.capterra.com/p/150388/Flow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (12) 3.8 Based on 12 reviews ## User reviews Overall rating 3.4 Based on 14 reviews Filter by rating 5(1) 4(7) 3(3) 2(3) 1(0) Mentioned topic Sorted by most recent CG Christopher G. Senior Application Engineer Financial Services ### "A feature rich ITSM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2024 It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support Pros The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems Cons When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jake T. IT System Administrator Food Production ### "EasyVista wasn't always Easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 6, 2024 I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant Pros EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. Cons There were some features that were hard to use, specifically the asset management portion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Service Operations and Transitions Mining & Metals ### "Complete ITSM tool easy to implement and use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 26, 2023 We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. Pros Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. Cons Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. Reasons for choosing EV Service Manager a POC demonstrate EV SM to be an fast to implement tool meeting our requiriements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Service Desk Manager Higher Education ### "EasyVista isn’t so Easy" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 November 24, 2022 I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. Pros They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. Cons It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Janice C. Systems Analyst III Hospital & Health Care ### "EasyVista Product Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 10, 2020 It's a great product and they work hard to continually update the product. Pros EasyVista is very powerful and flexible. New releases keep it current and allow continual improvement. Cons Getting training after the initial install is expensive. I have had difficult figuring things out on my own. The EasyVista Support team has been helpful when I have reached out, depending on the technician. Reasons for choosing EV Service Manager I wasn't a part of the selection process, so I do not know. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jeff L. IT Helpdesk 2, EV Admin Utilities ### "Easy Vista Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 8, 2020 It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them Pros It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications Cons Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day Reasons for choosing EV Service Manager N/A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jay S. IT Project Manager Oil & Energy ### "It's a good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 30, 2019 I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation. Pros Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen. Cons Configuration can be a lot easier in my opinion. Reasons for choosing EV Service Manager I believe the management group in place during the RFP selection believed this was the best product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Chris C. Assistant Director of IT Health, Wellness and Fitness ### "Very Flexible to a fault" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 18, 2019 We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. Pros The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. Cons There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. Alternatives considered [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing EV Service Manager Cherwell wasn't very responsive and ServiceNow was really expensive for the same features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael W. It Support Manager Higher Education ### "EV Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 18, 2019 Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products. Pros Workflow editor - Like the interface and having all the icons close to the work space. Cons Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it. Reasons for choosing EV Service Manager Cost - It was the cheapest of the offerings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jesslyn H. Sr Business Analyst Legal Services ### "Great for non-programmers" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 16, 2019 Pros I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform. Cons I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes. The reporting deficiencies forced us to invest in PowerBI for reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124331/EasyVista/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)