EasyVista

EV Service Manager


2.5 / 5
4 reviews

Who Uses This Software?

EasyVista is for companies that want to simplify the ITSM process. EasyVista asset management allows companies to track and make decisions regarding their IT assets.


Average Ratings

4 Reviews

  • 2.5 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact EasyVista for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • EasyVista
  • www.easyvista.com
  • Founded 1988
  • France

About EV Service Manager

Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy.


EV Service Manager Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

EV Service Manager Reviews Recently Reviewed!


EasyVista is very slow, clunky, and not very intuitive.

Aug 22, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.

Pros: I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.

Cons: The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.

EasyVista - more than ticket management

Feb 12, 2019
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.

Change requests, incident management, service requests, problems management, assets management and many other features.

Cons: Steep learning curve

Not the bet user experience

To heavy on resources

Overall: Normally I use the change request, service, incident, and problem management modules regularly.

It allows the teams to manage their daily work in one place, without the need of more applications.

The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Capterra loader

I hate putting in tickets!

Dec 21, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.

Cons: Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.

Overall: The software looks like it was created 20 years ago. This software was not created with the end-user in mind.

Capterra loader

Not the Best, not the Worst, something in the middle

Feb 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: * Alot of information and modules on EasyVista,

*There's various helpfull modules, and alot of customizability in them.

* I like alot the contracts module.

Cons: * Modules on EasyVista are too crowded and difficult to understand.

* The Organization is terrible, buggy and slow interface.

* Sometimes is hard to even know where is what you are looking for because of the interface is weird.

Overall: None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.