# EV Service Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is EV Service Manager the right Help Desk solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/124331/EasyVista/reviews

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EV Service Manager

3.4 (14)

[View alternatives](https://www.capterra.com/p/124331/EasyVista/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of EV Service Manager

Ease of use

3.1

Customer Service

3.8

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
IT Service Operations and Transitions  
Mining & Metals  
Used the software for: 2+ years

### "Complete ITSM tool easy to implement and use"

January 26, 2023

4.0

We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.

Pros

Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.

Cons

Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.

Reason for choosing EV Service Manager

a POC demonstrate EV SM to be an fast to implement tool meeting our requiriements

Review Source

CC

Chris C.  
Assistant Director of IT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very Flexible to a fault"

December 18, 2019

4.0

We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.

Pros

The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.

Cons

There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.

Alternatives considered

[Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Reason for choosing EV Service Manager

Cherwell wasn't very responsive and ServiceNow was really expensive for the same features.

Review Source

VR

Verified Reviewer  
Service Desk Manager  
Higher Education  
Used the software for: 2+ years

### "EasyVista isn’t so Easy"

November 24, 2022

3.0

I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend.

Pros

They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement.

Cons

It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only.

Review Source

JT

Jake T.  
IT System Administrator  
Food Production  
Used the software for: 1-2 years

### "EasyVista wasn't always Easy"

November 6, 2024

4.0

I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant

Pros

EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system.

Cons

There were some features that were hard to use, specifically the asset management portion.

Review Source

CG

Christopher G.  
Senior Application Engineer  
Financial Services  
Used the software for: 1-2 years

### "A feature rich ITSM tool"

December 16, 2024

5.0

It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support

Pros

The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems

Cons

When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised

Review Source

Michael W.  
It Support Manager  
Higher Education  
Used the software for: 2+ years

### "EV Review"

December 18, 2019

2.0

Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.

Pros

Workflow editor - Like the interface and having all the icons close to the work space.

Cons

Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.

Reason for choosing EV Service Manager

Cost - It was the cheapest of the offerings.

Review Source

JL

Jeff L.  
IT Helpdesk 2, EV Admin  
Utilities  
Used the software for: 1-2 years

### "Easy Vista Review"

January 8, 2020

4.0

It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them

Pros

It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications

Cons

Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day

Reason for choosing EV Service Manager

N/A

Review Source

VR

Verified Reviewer  
Business Application Developer  
Chemicals  
Used the software for: 2+ years

### "EasyVista - more than ticket management"

February 12, 2019

3.0

Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Pros

It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features.

Cons

Steep learning curve Not the bet user experience To heavy on resources

Review Source

Trever E.  
Creative Solutions Manager, Innovation Labs  
Warehousing  
Used the software for: 2+ years

### "I hate putting in tickets!"

December 21, 2018

2.0

The software looks like it was created 20 years ago. This software was not created with the end-user in mind.

Pros

This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.

Cons

Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.

Review Source

MN

Miguel N.  
Information Technology Project Manager & Quality Assurance  
  
Used the software for: Less than 6 months

### "Not the Best, not the Worst, something in the middle"

February 26, 2018

3.0

None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.

Pros

\* Alot of information and modules on EasyVista, \*There's various helpfull modules, and alot of customizability in them. \* I like alot the contracts module.

Cons

\* Modules on EasyVista are too crowded and difficult to understand. \* The Organization is terrible, buggy and slow interface. \* Sometimes is hard to even know where is what you are looking for because of the interface is weird.

Review Source

JH

Jesslyn H.  
Sr Business Analyst  
Legal Services  
Used the software for: 2+ years

### "Great for non-programmers"

December 16, 2019

4.0

Pros

I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.

Cons

I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes. The reporting deficiencies forced us to invest in PowerBI for reporting.

Review Source

ZM

Zachary M.  
Global IT Technician  
Computer Software  
Used the software for: 1-2 years

### "EasyVista is very slow, clunky, and not very intuitive."

August 22, 2017

2.0

Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.

Pros

I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.

Cons

The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.

Review Source

JC

Janice C.  
Systems Analyst III  
Hospital & Health Care  
Used the software for: 2+ years

### "EasyVista Product Review"

November 10, 2020

4.0

It's a great product and they work hard to continually update the product.

Pros

EasyVista is very powerful and flexible. New releases keep it current and allow continual improvement.

Cons

Getting training after the initial install is expensive. I have had difficult figuring things out on my own. The EasyVista Support team has been helpful when I have reached out, depending on the technician.

Reason for choosing EV Service Manager

I wasn't a part of the selection process, so I do not know.

Review Source

JS

Jay S.  
IT Project Manager  
Oil & Energy  
Used the software for: 1-2 years

### "It's a good product"

December 30, 2019

4.0

I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation.

Pros

Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen.

Cons

Configuration can be a lot easier in my opinion.

Reason for choosing EV Service Manager

I believe the management group in place during the RFP selection believed this was the best product.

Review Source

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