eClinicalWorks

eClinicalWorks PM

3.5 / 5 192 reviews

Who Uses This Software?

We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties,


Average Ratings

192 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • eClinicalWorks
  • www.eclinicalworks.com
  • Founded 1999
  • United States

About eClinicalWorks PM

eClinicalWorks is a privately held leader in healthcare IT, providing comprehensive Electronic Health Record (EHR) and Practice Management (PM) solutions used by more than 850,000 providers in more than 20 countries.


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eClinicalWorks PM Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

eClinicalWorks PM Reviews Recently Reviewed!


Medical portal for doctor communication is amazing

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: All tabs are easy to see right on the left side of the screen. Appointments, medications, doctor messages and everything in between.

Cons: Could look a little nicer. The layout and buttons look like an older college portal website. Not bad but could be nicer.

Ease of use

Jun 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It provides all quality measures needed for MIPS and tries to improve ease of use. Accesing an software engineering is difficult.

Cons: It requires a lot of clicks to review information and fixing a problem is not easy with their ticket triaging.

Painful

Jun 14, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Seems to be a very broad platform with lots of capabilities but the practical application is difficult to understand and use.

Cons: No real established workflows- everything is a workaround and our implementation/set up was incomplete . Our staff struggles with the little things every day.

eClinicalWorks is a great software

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have used this product a few times, but overall I feel its easy to use, efficient. And I would recommend it

Cons: I dont have any cons or concerns thus far, but if anything pops up, I will be sure to voice my opinion on the matter!

Capterra-loader

perfectly adequate

Jun 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software is easy to use and pretty intuitive. It's reasonably stable. Support is good, usually, and has been getting better over time.

Cons: Updates are literally terrible. I've lost count of the number of "quick patches" that turned into an 8 hour show of attempting manual workarounds consisting of manually re-registering DLL and OCX files and other janky fixes recommended by support.

Overall: Better than paper charts/records

worst business decision ever

Jun 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: see above.

Pros: web visits possible. web visits is why I signed on. I truly cant think of anything else good to say. A good concept but it does not work together.

Cons: nothing works as it should, loses data-justice department filed against this company for loss of data that cost lives in doctors practice... a matter of time before it is totally shut down. support is a joke... never there when they are needed don't speak clear English hard to communicate with. too costly for a product that escribing never worked...they will charge you for features that never worked even when you indicate that they are not working. They spent 4 weeks trying to get web visits working bouncing me from one tech person to another only to find out that it was not enabled. I cant say enough bad things about this product. Oh yes the system is so "un-user friendly" you will spend 80% of your time charting.

HORRIBLE!

May 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing! It is a pain. It crashes all the time. There are so many things wrong with this product I wouldn't have enough time or space to say them all.

Cons: Poor GUI interface--it's like there was no one on the development team who knew anything about healthcare!
Extremely difficult to read typeface--small, poor contrast
Spell check on the online client but not on the installed client--why?

Overall: None! Absolutely nothing. It's a constant frustration. Not one clinician at my agency likes it.

Great User friendly EMR & Billing software

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great product and very user friendly.

Pros: eClinical Works is a very user friendly electronic medical record and billing software that can be a great asset for any physician office no matter what the specialty.

Cons: The only issue that I have encountered when using this electronic medical record software is that there is a standard drop down "filing" system but you can always design your own should you not want all of the folders to drop documents into.

inconsistently unreliable

May 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the finished notes do look pretty, with data on the left hand margin, instead of a 7 page note ; but you better make sure the PCP or referring doctor is listed and "known" to the circle of care, or that also has to be manually entered

Cons: once again, I dictate, and it transcribes, and then I try to "scribe" it into a progress note, and it say "the request has times out"; this used to happen a lot, it went away, and now it is back; I have to manually type every note as of this moment. I end every note with the disclaimer that I would not recommend this product. I also thought I figured out how to cut and paste data from one part of my note to another, but that failed. Typing in a diagnosis under assessments is a joke, it will either not offer the correct diagnosis or only offer an unrelated diagnosis - so under PMH I have to manually type a correct/ exact diagnosis

Terrible EMR

May 24, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: Terrible, terrible EMR. Don't buy it, I beg you. I'm taking early retirement from my group in large part because of this program.

Pros: I honestly like almost nothing about eCW. My practice switched from a fairly basic but very functional EMR (SRS Health) to eCW about a year ago. It has been an unmitigated disaster. The training was terrible, the support slow to respond generally and the user experience unbelievably frustrating. I've wasted so much time clicking around trying to complete the most basic tasks it makes me want to cry. If forced to pick a pro, I'd say...actually I can't think of anything. I hate it.

Cons: 1. Illogical workflow. I could go on a long time about this but I don't have room. 2. The web version and desktop version are significantly different so if you go home to finish notes, which I have to do almost every night, you have to remember to do many tasks two different ways. Here's one frustrating difference. You can fax prescriptions from the desktop version but can not from the web version which means if I have a controlled substance to send in I have to wait until the next day when I get back to the office and can use the desktop version. 3. There are too many other cons to list. They are mostly numerous little things that slowly drive you mad. Morale at our office has been terrible since we changed to eCW.

There is a growing market of medical app

May 23, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think this app has a lot a good features that are part of the future of the medicine. The idea of being closer to ouh paient by using this software its great

Cons: For some youngs and elder medicians its difficult to use. Some of the features does not works very well

Overall: I can be closer to my younger patients with this tool

Not the Best!

May 17, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The notes look really nice and are professional. The voice to text works really well - great feature. The photo feature is very nice as well!

Cons: Have had information disappearing on me! It was extremely hard to learn. It's not as organized as I would have liked it to be.

Superior product, longer learning curve

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Support/customer service has been huge during our implementation.

Pros: with most software options, the more features/accessibility, the more time it will take to fully understand the product. Customer support has offered our staff numerous opportunities to train and hold classes for those who feel they do not fully understand some of the features.

Cons: Honestly, it is alot to take in. It has taken our staff a full 3 months to get acclimated to the new system but I would expect that with most EMR change overs.

Worst implementation

May 11, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: DO NOT MORE TO THIS EMR

Pros: Has lot of features that¿s all I can say about a pro. I am trying to cancel my contract the day before go live date because it is so badly set up

Cons: Features don¿t work, implementation does not get completed so when u have you trainer for 5 days , all the trainer does is fix the computer. We received no training and Eclinical refused to give training again. I am very disappointed in the service

Front and back office functions are riddled with errors and are super slow! Tech support offers no solutions

May 07, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would not recommend eCW to any practice.

Pros: Simple graphics, ease of use when working properly. The billing reports and menus are easy to navigate.

Cons: Support is almost completely useless. Our practice has experienced slowness and delays since installation, and there has yet to be a resolution. There are several issues

Great features, poor support and follow through

Apr 25, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Support is what would drive me away from this product. Implementation project management and installation is very good. Post implementation and project management is inconsistent and poorly managed within the company.

Pros: Good readability. Results management is effective, and the integration with patient portal eleinunsted the need for calling patients about normal values. Patient portal and integrated online billing is convenient and well received by patients.

Cons: Medication management is challenging. Preventative measures are difficult to manage. They are scattered throughout the EMR without a true home for everything. The alerts functions don¿t reflect quality measure compliance.

An amazing software to use for a medical office who wants everything in one place!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

Cons: The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

Great for our small health department

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

Pros: This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.

Cons: Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

I use eCW at my current position in healthcare. It is our electronic health record.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about eCW is the versatility of the software and ease of finding what you need to find in the patient chart.

Cons: What I like least about the software is that there are a lot of clicks that have to be made to get to your destination.

Capterra-loader

a lot of useful information

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to find interested information, good and easy interface. Lots of practice works, different opinions and point of view.

Cons: don`t find any weak points, every thing is perfect and easy to find. a lot of facilities and healthcare professionals improves every time this project

Overall: lot of new information

Good software , but need constant it involvement

Apr 04, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Nope

Pros: Up to date with industry Cqm simple procedure Macra updates are good Good customer service tech repsonse

Cons: Bad reports system Daily reports and daily queues not proper Appearance enhanced in v10, but with higher cost

Its so nice to see this kind of software and its helping a lot and in managing the patients.

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Now patients can able to book the appointment of their own in online. A great asset and user friendly to all.

Cons: Cost of the product is one concern and add on features cost is also so high. I request to look on the cost to attract the vendors.

Overall: Cost need to be reduced to attracts more vendors

Great software

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly and has many options. Our office just started using the feature where patients can make their own appointments online!

Cons: If you add a note in the claim logs and want to go back to the patients chart it saves your log, even if you¿re not done typing.

All around EHR

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Task system, marking documents, and workflow are all very intuitive and laid out nicely for you on the screen.

Cons: They recently got sued for inaccurate medical records which I believe they have fixed thus far. Reporting is a little wonky too, but once you learn the software then it works well.

ECLINICAL WORKS FOR PATIENT CARE

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GREAT FEATURES! ECLINICAL WORKS OFFERS PROVIDERS AS WELL AS MEDICAL STAFF MEMBERS TO SEE EVERYTHING AT A GLANCE AS WELL AS THE ANATOMY!

ECW

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to work with, very comprehensive with allot of features. Great and fast technical support. Billing and EHR in one.

Cons: High price, and extra features cost extra. The analytics function is not the best. Does not integrate well with other software - it costs extra to set up interfaces.

The best EMR system I have ever used. Very user friendly!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is so easy to navigate through schedules, charts, messages, and screens. You rarely have to backtrack through patient charts. Communication with staff is simple. The program is fast and easy to understand which we all need in our busy lives!

Overall: fast and simple review of multiple schedules and thousands of patients.

Best system to use for billing I've come across so far.

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and understand. Easy to maneuver between claims and patient accounts. Easy to manage multiple active accounts.

Cons: The ease it is to delete anything in the system. Not being able to see who changed what in the system just the user who created it.

Fast and flexible

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the benefits to ECW is that it's lightweight, cloud accessible, and easy to use. It's a good option for small practices that do not have exiting IT infrastructure capable of handling an in-house EMR system. You can access it anywhere but your data is safe and managed for you.

Cons: Getting logins and support is sometimes a challenge. Applications that run in the cloud sometimes come at a premium price as you are paying for the service of others to maintain it.

the EMR is excellent and customer friendly

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all features easy to use, excellent customer service , great follow up from the eclinical works team.

Overall: One major benefit is the help with the MIPS/PQRS Medicare incentive from the eClinicalworks team.

Excellent EHR

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very user friendly with easy means to modify and even dictate into the notes. Such that I can personalize my notes and referring letters for each individual patients

Cons: The price for the system can be cheaper. Also if the system office in-office portal then they should include in the cost means for patient to access the portal (ie in office ipad)

We switched to eCW two years ago and have never looked back, very forward thinking.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our clinicians feel that the setup is much more efficient than some of the other eHR packages we have use. I like we're they are going with the web based content and PHM. We see a lot of value in the product and feel it has been a great investment. From a financial standpoint, the monthly subscription service helps small businesses who can't afford to put up large sums of money for initial license fees.

Cons: Their report generator is a little more difficult to use than some products, or you don't have access to all fields. We utilize their Query writer often and then dump the data into Excel. Their Report Writer suite can be powerful, but requires advanced knowledge of query writing, which many small to medium sized companies likely will not have available.

Overall: Ease of use from clinical side, good product from Practice Management. Forward thinking with patient engagement.

Worked a cardiologist on this program. It was a little awkward not understanding the wording.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The program was decent, it had a weird way of helping code. Also a lot of detailed information in the system.

Cons: You couldn't print the details information you needed. They all referred to certain buttons as jelly beans. It was hard to make any person take that seriously when working with new providers.

eClinical is best for large practices.

Feb 07, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Full practice software for all aspects of managing a medical office and patient charting. Able to accommodate several practitioners and staff allowing for large volumes of files and database. Very straight forward practical application to use given all the functions available.

Cons: Many features were not used as it is not easily streamlined for a specialty practice. Tech support/service call response is immediate but actual support and repair was often deferred to a later time and was difficult to communicate with their staff, located overseas. Costs for eclinical is expensive.

Vendor Response

by eClinicalWorks on February 12, 2018

Hi Antoinette- Thank you for your feedback on eClinicalWorks. I'd like the opportunity to chat with you more about customizing eCW for your specialty as that seems to be a challenge you're having with the software. We use eClinicalWorks to provide billing services for our customers and are the largest certified reseller in the nation. I'd be curious to speak with you more to see if we could help. Feel free to reach me at 800-769-5288 x2207.

Great Software

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: For a clinic EMR system it's great. They stay up to date with all of CPT codes and Diagnosis made my billing life easy as well as all the neat features. Great system

This software was a bit hard to get use to but it was then worth it.

Feb 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used this software for a previous job at a doctors office and Once I got use to it, it was easy to navigate.

Cons: It takes a long time to get used to this system. There's so many things to do and it's not organized so it's overwhelming.

Capterra-loader

Integration using HL7

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Their software integration capabilities are in par with industry standards of bigger EHR vendors. Their documentation is solid and up to date, and their technical support staff was very friendly and easy to talk to.

Cons: HL7 support was limited to only certain message types, but overall, they had most of the HL7 types were needed.

Overall: A solution that met the customer's need right out of the box, without the need for expensive and lengthy implementations.

Easy to use

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simplistic layout and mutily templates that staff of different levels and licensing are able to effectively work.

Cons: More options needed for the protection of behavioral health notes and increased option for the behavioral health staff.

My ECW Experience

Jan 19, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall I think there is some improvement that can be done, but ECW gets us through the day to day functions. The support staff could be a lot better. All in all, ECW does what we need it to do.

Pros: ECW offers a lot of features that our staff utilizes. Our staff loves the jellybean system and how it makes referral, telephone encounters, messages, etc easier to see. The resource schedules are very simple to view and utilize. Running reports in ECW is super easy.

Cons: The staff support is slow with ticket response. Even when the ticket is marked high priority, the response time takes hours sometimes. We experience a lot of slowness on a day to day basis. This is referring to the ECW product itself. Our providers have complained about being in the rooms with patients and having to stall due to system slowness.

Daily use for patients' EMR records and to protect health information

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eCW allows patients to visit more than one provider/clinic because the communication is streamlined, increasing continuity of care.

Cons: The filing system within eCW can be less than efficient to navigate.

As a chart reviewer I find this program quick and easy to use and I have used them all.

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Easy to export files in batches to pdf. Everything is nicely organized to find things quickly. Great program.

Cons: Some files can¿t be exported in batches. Certain files that are saved as attachment cannot be checked off and exported like some other files.

Provides efficient notes when templates are in place.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Pre made templates can allow for very quick chart completion for routine visits. It is relatively intuitive to use.

Cons: Not especially aesthetically pleasing and there can be quite a lot of clicking if manually filling out an exam or other sections that are not already basically template in.

Vendor Response

by eClinicalWorks on February 12, 2018

Hi Travis- Thanks for taking the time to leave a review. I'm curious if you've switched over to the new 10e. 10e has a more user friendly appearance and we've received some feedback that it has helped reduce clicks. Thanks again for your feedback on eCW!

I have had a love hate relationship with ECW for 10 years, I would love to change to something that would make my life easier, but also be cost effective.

Jan 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I can copy over most any part of the prior note, but I can separate out most any section to bring over. Currently cheaper that several other programs.

Cons: A lot. The entire system is compartmentalized and so it the support, so often times one support area will do something that has adverse affects on other things. The system does not make it easier to function, way too many clicks, its unstable and will freeze up or require a reboot. They nickel and dime you with very high prices for adding interfaces, adding documents, and the program does not work well on an iPad. They have good videos for starting out, or adding new people, but nothing when it comes to advanced or indepth education or training or best practice setups or ways to make things flow easier.

eClinicalWorks Review

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: eClinicalWorks is a great product but is pretty expensive so our smaller, one provider practices wouldn't be able to afford it. I know you get what you pay for, but it's unfortunate that it's so costly that a lot of providers won't even consider it for that reason.

Pros: It works great for large practices. The collection module works really well for our office, especially automatically uploading accounts to our collection agency. It has a huge amount of settings and options to chose from, which is great but can get overwhelming.

Cons: Customer service is always very prompt in their responses, but when they call it's very hard to understand them. Half the time the issue is not resolved because of communication problems.

eCW allows for efficient communication and recording of patients' information.

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: eCW allows patients to go to more than one medical center and clinicians still have access to their records, regardless of if they are seeing their regular doctor. It also allows you to use a post-it note feature as a reminder.

Cons: The software can be somewhat tedious in the amount of information and filing system that it offers.

Terrible, Poor problem management

Jan 11, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Honestly, I dread being on the phone with their IT department. It can take several days for their IT to call back when your system is down or completely slowed. They also take no responsibility for minor glitches in the system. They say "well, it looks like we do not see it here" yet you reported it for 5 times, they still do not acknowledge that it's a problem or do anything to prevent it in the future. Their communication is also very poor. We use some ipads in our clinic, with the ipad upgrade, they did not inform us that it will disable many features of ECW and completely slow it down. When they were able to fix this problem, we were not notified of the changes either. Honestly, there's such terrible communication with this company. They outsource their calls to people that do not have clinical knowledge and it's frustrating to explain EVERY single step every single time. Their multiple clicks just to be able to complete a task is also extremely inefficient. There's just so many frustrating aspects of this system. MOST IMPORTANTLY, if you think they will transfer your old data over correctly. They are lying!!!!

Pros: It has the ability to send messages to patients by using voice features built into the system.

Cons: If your fax, progress note, or any problem occurs. It takes them weeks to fix. What is most frustrating is that their IT department does NOT try to resolve your problem but find excuses to close the case. Most of the time, I can't even understand what the engineer is saying. Mainly because they send me information that is almost entirely numbers, related to their system. Without having proper training, how would someone be able to understand that. What's even more frustrating is if you have problems with their interface with lab, they expect you to contact the lab company yourself and figure out what it is they need.

Poor customer service and tech support. They are extraordinarily slow in responding to EHR problems. After placing tickets and contacting support online no significant response from them or signs of fixing the problem.

Jan 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I am posting this poor review due to a lack of response from tech and customer support. I would not recommend this EHR because of our my current issue with product and it should have been an easy fix given its been 5 months.

Pros: Reasonable ease of use for an EHR but all of EHRs still stink. More reasonable cost than most and was not dissatisfied with company until an update in August/Sept. Our particular problem has not been fixed in the last 5 months and I have not gotten any reasonable response back from the company about this issue. This particular part of the EMR was working well prior to the last update.

Cons: Poor tech and customer support. My office has sent him ticket after ticket online without any hint of trying to solve the problem. So not matter how cost effective the product may be or the ease of use if they are not going to respond efficiently and effectively to our user needs then they are not worth using.

Horrible

Jan 09, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It was easy to navigate. It works okay for small office and the chart notes are organized well but that¿s about it.

Cons: Impossible to link a large network together to share documents and information. Must have been made for small offices only.

Great Interface

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very clean interface and easy to find the info you need when you need it. Short learning curve compared to most EHR.

Cons: Our system doesn¿t interface with the ER, so end up having to access patients in 2 different places and sometimes re-enter data.

eClinicalWorks-Does NOT work for medical practices

Dec 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: provided Macros nice calendar view template capable however difficult to figure out how to use them

Cons: not at all user friendly nothing about it went with the flow of an actual patient visit very cumbersome in terms of figuring out where everything is & how to get to a place to chart on a patient visit

Vendor Response

by eClinicalWorks on February 12, 2018

Hi Erica, I'm sorry to hear that you're having difficulty with eClinicalWorks. GroupOne Health Source is a Certified Reseller and we've helped a number of clinics install eCW and customize it for their workflows. I'd be happy to chat with you to see if there's any way we could help to improve eCW for your practice. Feel free to give me a call at 800-769-5288 x2207 if you'd like to discuss further.

Great EMR and Billing combined into one

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For a practice where you have a third party biller this is an amazing software. It is so nice to be able to pull progress notes, review charts, see scanned card copies. It makes billing so much easier when you have access to the patients chart!

Pros: That you can get to everything from one place or platform! I love that everything we need is all in one location.

Cons: That you have to use multiple different systems to get different reports like front end rejections. I prefer to have that all in one place.

Abject dismal failure

Dec 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: I regret moving to this platform and am now moving to another after a little more than one year of use.

Pros: Common in my referral circle. They have been in business for a while.

Cons: Constantly breaking and I am tasked with submitting repair tickets. Dishonest date reporting resulting in severe fines from CMS to ECW. Poor RCM performance. Poor intraoperative ability. Poor document management. Poor training.

eClinicalWorks exceeds expectations

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The product has allowed us to go from 3 databases: Medical, Dental, and Vision into 1 single database. Continuity of care is much more fluid between all specialties.

Pros: Easy to use. Cloud based. Document management. Single software solution. Campaigns and appointment reminders are built in.

Cons: Support can be hard to understand due to language barrier. Interfaces can be pricey when setting up new ones.

horrible product

Nov 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: horrible product. wish I knew what I know now.

Pros: could do multiple things if worked correctly.

Cons: system always going down and no support regularly. system too difficult to navigate through. the cost is too high for the quality of the product. they charge for all features. everytime you call someone has to call back from india. no one person can assist you with all of your questions so you have to continue to have call backs for different issues. it may take months to have one problem fixed. i transitioned to the system at one year Im still having issues. Put in a help ticket...still takes weeks to have issue addressed. 400k losses later I switched back to my simple older emr. Better value. it works and customer service is in the us and available 24/7.

Great Format

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: eClinicalWorks has a great format and is very user-friendly. Our practice escribes alot of prescription so the unlimited flat price is great, too.

Cons: So far, there are no big cons for eClinical. It would be nice to add a messaging feature instead of an email system to send messages.

Vendor Response

by eClinicalWorks on February 12, 2018

Hi Tracy, thank you for your review! Great to hear that your experience with eClinicalWorks has been good for your practice. I noticed you mentioned a messaging feature so I'm curious if you're using Messenger today to contact your patients by text, phone, and email. If you'd like to learn more about eClinicalWorks Messenger, we have some resources on our eCW users blog you might find helpful http://www.grouponehealthsource.com/eclinicalworks-users-blog

Eclinical overview

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: High level practice manage system for large practices.

Pros: This software has a wide range of options for medical practices. There are many functions available. Support always follows up on any tickets/issues.

Cons: Can't always understand the customer service reps or techs due to a language barrier and I feel rude always asking them to repeat themselves.

Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd sof

Oct 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd soft. It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice. As a physician, I can tell you this app and the EMR in general is a poorly done one.

Cons: Cons: The mobile app is a joke. I can't believe this company is not embarrassed at the poor quality product they have developed. The eCW mobile app should be banned. We are loosing money by using it. Not reliable at all. Omg, it is so bad I don't even know where to start

Overall g great system for a small practice.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Great for a small practice

Pros: Great EHR system, very easy to verify insurance. Patients demographics. Appointment setting are color coded so easy to identify what procedure the patient is their for.

Cons: Small memo box. Sometimes it is hard to get customer technical support on the phone in case of issues

Not for everyone but has some bright spots

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Leadership team for the company is great and seem to know where they want to go.

Pros: Great for pulling out data analytics and helping you find groups of patients. Quality Improvement people should love it.

Cons: Not always intuitive for the end user. Not structured to help you remember all the elements you want to include in your documentation.

ECW is making so many enhancements to the software it is diffecult to keep up with all of them.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I would like more and specific training on how to make things easier in the software for the providers to make their lives easier.

Pros: How they treat there customers, they really listen to what we need and what in the software so they keep making enhancements every day.

Cons: Training with English speaking trainers on specific things that would help us get better at using the software

I work with ECW in health records and for the most part I find it to be a wonderful source.

Oct 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is broad and offers many features such as billing, patient scheduling and appointments, referrals, medical records of all patients charts, and is set up nicely.

Cons: It is complicated at times and there is a lot to it, so much that it can take years to be comfortable using it.

Overall: I work with it so I need it for my job.

Worse business desicion ever

Sep 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd soft. It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice. As a physician, I can tell you this app and the EMR in general is a poorly done one.

Cons: The mobile app is a joke. I can't believe this company is not embarrassed at the poor quality product they have developed. The eCW mobile app should be banned. We are loosing money by using it. Not reliable at all. Omg, it is so bad I don't even know where to start

Easy Software to Use

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This was the easiest software to learn. It is very user friendly. It has a lot of features to utilize.

Cons: The pricing is a little higher than the others. Some start ups find it hard to pay the prices they are asking.

eClinicalWorks is not the greatest

Sep 12, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: There are a lot of reports, and ability to create code groupings is helpful. There are a lot of other practices on the product, so the software is familiar to other providers in our network.

Cons: Poor functionality for meaningful use/MIPS, reports are cumbersome and take a long time to run, system has many inefficiencies and upgrades are not frequent enough, system needs to be more flexible for customization, system is not efficient for a high volume practice.

Coo & Practice manager

Sep 12, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: The software works for some just not for us. We have had it for 3 years.

Pros: There is a lot to ECW. It may be very good for some practices. It is robust in some ways. It is easy to log into.

Cons: Just because a product/software is robust doesn't mean it is applicable to all. Very click intensive. For a new person, it is very cumbersome. Reports are the worst part. The info is simply not there. If i want ECW to create something specific, they charge and unreasonable amount.

eclinicals

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the fact that it is easy to access inasmuch as you can pretty much click everything you need.

Cons: I do not like the fact that eligibility is not populated automatically. I would prefer it if it had patient reminders as well.

ECW is all in one scheduler, EMR and billing system

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What i like most is that you can do everything you need with one software: schedule, EMR and create claims. ECW can be tailored to fit individual needs.

Cons: There is not much that I do not like about ECW. I use it for scheduling and billing for a mental health office and the only problem that we have come across is that we can only select primary, secondary or tertiary for an insurance plan but for mental health we bill managed care plans which are different than medical plans.

Overall: The benefit of using ECW is that it is an all in one software: scheduling, billing and EMR.

The support is all indian and accents can be a real problem . There are many many clicks for even simple things.

Aug 08, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: some features are unusable like the auto letter writer....even the on site person we paid for could not get it to work !!!

Pros: you can customize a lot of stuff like macros and browse button. other things cant be changed at all

Cons: you get charged for everything ! We are switching to the cloud but have to maintain our old servers as ecw will not allow our third parties to access the cloud !!

Good intentions, poor execution

Jul 20, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: They have built a lot of functionality in different spaces (online appointments, check-in kiosk, patient portal, patient messaging, etc.).

Cons: If there are more than a few sites or providers in your practice, they are likely not for you. They can't handle volume or scale, many processes are extremely manual. Their support is some of the worst I have ever experienced. Tier 1 support personnel do nothing but read from their user manuals, and escalations can take days or weeks. We had substantial problems that persisted for years that regardless of how many times we talked to eCW CEO & COO we saw no resolution. They simply couldn't handle our size (30+ clinics). It may look nice on the outside, but behind the scenes their products are a mess and unreliable.

eClinicalWorks -

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: eClinicalWorks serves our needs as a non-profit community health center. We have two internal employees who are eCW experts and remain up to date on all features, new releases, upgrade options, etc. Our success with eCW is that we have internal employees to turn to instead of relying on external customer service to assist us when we encounter an issue.

Pros: eClinicalWorks is fairly comprehensive, allowing us to customize template options and choose which features we want to utilize.

Cons: The upgrades for certain features, like the patient portal, are slow to be released. We have been told for years that an upgrade is on its way, but there is no release date and no further update.

We have been using ECW for about 5 years.

Jul 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Overall performance is par with cost.

Pros: It's very inexpensive compared to other ehr companies. It is fragmented compared to other companies.

Cons: Support would be good if they could speak English. It is hard to understand what they are saying and equally hard for them to understand.

Service and support

Jun 22, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is fast and they use a 3rd party-iTelagen for help. They are excellent but the eCW team is not responsive and difficult to communicate with.

Cons: The eCW customer engagement is terrible. They make promises to call back and don't. They make it difficult to contact. Several support staff are difficult to understand their English. It is inadequate and I would not recommend this software.

Nice schedule format for multiple doctors in one screen

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can easily see multiple doctors schedules in various colors depending on the type of procedure/visit and can easily identify by color when confirmed/cancelled or reschedules

Cons: The graphics are a bit dated, could use an update on color quality and font but still gets you all the information you need

Overall: Easily access all patient records in a clean, organized tree format

Long time customer, pretty much done with eCW

Jun 06, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

Pros: Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Cons: Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

eCW hates clinicians

May 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Notes are typed, so they are legible.

Supposedly, the billing function is useful,however, my group does not use this.

Cons: -Very slow to startup, and uses a lot of resources on your desktop computer
-Too many clicks
-Too easy to make mistakes and lose work (where did my 5 paragraph note go?!)
-Not easy to customize
-eCW often generates medical errors
-interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right)
--too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...)
--low quality document and photo uploads (I think that's a wound...but it's so pixelated)
--Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose)
--Anything that is not done in a billable visit has to be done in a telephone encounter
--E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

Overall: My notes can be seen and read outside of a paper chart. Other than that, not much

One of the worst EMR's

Apr 27, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Value for Money

Cons: Not intuitive/user friendly
Doesn't multitask, can't open multiple windows at the same time, have to click too many times
Slow, freezes often
Has multiple glitches: particular one is with medications-when choosing a med for a diagnosis, somehow defaults to another diagnosis, so end up prescribing a med for an unrelated diagnosis; finding meds is not easy

Overall: I work within a medical group of 2-300 practitioners. I have been using the eCW for close to two years, and am having headaches everyday. Not very intuitive, and hard to navigate. Too many clicks. It can't multitask, i. e. can't open multiple windows at the same time. Have to click too many times to move to a different section, then come back to where you were previously, then end up having to go back because I forgot what I just saw(oops, that would be my fault...). I was using Allscripts before joining the current practice, and was complaining about it back then; now I would go back to Allscripts any minute. It's interesting to see how the users in the management side seem to love it, but for the practitioners like me, "Run, don't walk away from it" sums it up nicely.

Recommendations to other buyers: Don't choose this one! I can't believe I spent half an hour to write this review(and to read others) when I have tons of notes to write; just goes to show how passionately I loathe this EMR

Medical Biller

Apr 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Didn't go down often, like other medical software's.

Cons: N/A

Overall: Some of the features were difficulty to maneuver around. Not a user friendly system. Hard to train new medical practices.

Recommendations to other buyers: No

great software will need improvement to make it easy for documentation.

Apr 12, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Needs a lot of improvement to make it easier to use

Pros: well organized. makes us to be completely paper less. It is great with customer service on response time as well

Cons: too much clicks and takes a long time to write rx. It has been cumbersome to navigate from one section of chart to the other.

V poor and slow emr

Mar 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: V poor and slow emr for gastroenterology. Numerous clicks to open any page. I had to switch back to gMed after trying this emr for 6 weeks. The customer support and train was very poor as well. Overall a nightmare experience!!!

Pros: Nothing

Cons: See above comments

The good and bad

Mar 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is somewhat easy to troubleshoot, easy to install. It works as a low-cost solution for smaller clinics.

Cons: Tech support is located overseas, which is to be expected in this industry. This product does not allow for customization, not all the feature the promised work. As of now, we are waiting for an open API. Like many of the other EHR companies have.

Bad customer service and support

Mar 02, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Average EMR software , not better but not worse that the others

Pros: It can work if you invest time in learning. They are really good in sending you a bill and reminding you about late charges

Cons: Absolutely horrible customer service. Requests and orders are not answered. Multiple people, who just plain do not understand you, do not care what you need Shady business practices, difficult to cancel services, dishonest account managers. Wasted hours of my time trying to get answers and solution to very basic questions and requests

Eclinical works for Family Medicine Practice

Feb 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used this EMR for approx 15 years and decided to continue with it 2 years ago when I decided to open a new practice independently.

Pros: Support, cost, has everything you need and reasonably simple

Cons: Hard to tailor to my specific needs, Have to build your own templates, eliminating unneeded items/features difficult

Great All inclusive Product

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I used e-clinical for 7yrs as a Front office and Billing Manager in a Family practice Clinic. It has some great functionality and really includes about everything. Customer support was very lacking and was hard to get things fixed it a timely manner, you had to rely a lot on your own IT staff. Overall great product that I still consult on all the time.

Pros: Great Billing area and claims management. Great reporting. Love the Patient central hub, you can find anything from there.

Cons: Customer support and setup for full functionality is lacking. if you know how to use the system it is great, learning it past the webinars is difficult.

Recommendations to other buyers: the Cost is really high and there are several other products that car comparable for a lot less and better support. if you do go there makes sure you choose a clearing house that integrates well with the system and who will talk to them for you. otherwise it will be a big headache.

EClincal Works the good and the bad

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I have worked on Eclinical Works for several years, the product is not very user-friendly and the technical support is horrible, to say the least as you have to create a ticket and wait until they call you back and the connection is terrible and the language barrier is really bad.

Pros: EClinical Works is one of the best Billing Softwares the tracking mechanisms for claims are second to none and the ability to interface with labs and other Softwares helps to make the doctor's office run a lot smoother.

Cons: The tech support is horrible and the software goes offline often and the price

Recommendations to other buyers: Research the software get all of the pros and cons

Customers are NOT the number one PRIORITY

Feb 21, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product.

Pros: Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Cons: Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service.

Recommendations to other buyers: I would really research other products before choosing eCW. The program is great, but the technical support and training, which you pay a lot of money for are quite frankly terrible!

Great System

Feb 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: If users are willing to use to full capabilities, this system is great! Reduce time needed for outgoing referrals, no more need for the receptionist to make patient reminder calls. ECW is geared to really work with your patients. Patient reminder calls, text when RX's are sent to the pharmacy, patient recall is great for our pediatric office. It is much easier to contact our patients that are grouped into ages for needed visits and vaccines.

Pros: ECW flows well from health management to practice management

Cons: Customer service knowledge of what a physician's office needs, is lacking

Recommendations to other buyers: If it all possible, close your clinic for training, at least half days for the week ECW is on site for go live

Best EHR that I have use

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I helped start up eClinicalworks at the office that I worked at. They were extremely helpful (I worked with other EHR products that were not as helpful). It was easy learning the front end and the back end. I had little trouble doing templates. I would recommend this program to everyone. I do not have any relationship with this company except work at a different office than what I work today .

Pros: Everything it was easy to learn and it was easy to teach patients how to connect to it.

Cons: Nothing

Recommendations to other buyers: If you get this program you'll like it.

eCLinical

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Started using eCW in 2004 and very pleased with in-office desk top. able to build template to fit my needs. Lacking on the mobile platform and not user friendly to login from home. unable to track meeting which is scheduled as blocks rather than appointments.

Recommendations to other buyers: great option

call me- free advice, Plastic and Reconstructive Surgery Specialists LLC

Feb 10, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: none that any other company doesn't exceed at

Cons: everything else

Overall: Run don't walk. Was with them for a year or so, problems all along and then when you leave look out! Saw the errors with billing and payments, you get to call India and speak with someone(anyone) who is clueless about where your hard earned money may be.

Recommendations to other buyers: please don't.

Great Product

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use eClinicalWorks to manage our practice. I use it almost daily to track our new patient referrals. It has been very easy to use and I would recommend to other practices.

Great EMR

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: After using many other EMR systems I found clinical works to be one of the easiest to navigate and had the least amount of crashes and bugs while using the software. Great system for a small practice.

Pros: Ease of Use

eClinicalWorks -yes please

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the easiness of the software.

Cons: I would like to be able to have multiple windows open instead of having to close them out before going into another.

Overall: I have utilized this software for about 5 months now and love it. All the information is at your fingertips. If you do not know how to use a function, their customer service is easily accessible and the representatives are more than willing to help you find your way and ensure all questions are answered.

Recommendations to other buyers: Be patient with the software when first training, it may seem overwhelming but there are many options to perform one task.

New user

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have ben recently introduced to eclinical works for Electronic medical records. So far the system has been easy to learn and navigate.

Pros: Easy to use, quick adaptability, images integrate easily

Cons: Customer service hasn't been easiest to work with. It is possibly due to the contract obtained through a larger network, but training info isn't that helpful directly through the vendor.

Recommendations to other buyers: Be sure you have the tools in place to fully train your staff and once integrated have ongoing training/support.

Eclinical works

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Good product for a large practice. The customer service representative get back to you timely and they also send you an email of what was done to solve the issue.

I love this software

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From the moment we switched the EClinicalWorks, they were incredibly thorough and extremely helpful. THe software itself is easy to use and does a lot of the work for you. There are updates constantly being performed on the back end to keep up with the changing climate of healthcare. We highly recommend this software. Worth every penny.

Eclinical works review

Jan 06, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The platform is Ok. The main flaw that I have is that there is no mail merge with the program. They only way you can send a mass email is through the patient portal. And when there are over 7000 patients it is a nightmare with patients calling to reset the portal password. It should just get sent to the email on file and not the portal.

Pros: Ease of use.

Cons: No mail merger

Recommendations to other buyers: Expensive program

eCW Review

Dec 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: e-Clinical Works has been a decent EHR to assist us here at our facility. As a health care facility more time should be spent treating and providing care for patients instead of being on the phone with technical support. The technical support, for the most part, seems to have a lot of language barriers and they require a third party communication avenue to communicate with the computers. It is our hope that eCW 10e provides a less complex approach and resolves some of the current bugs faced with the 10 version.

Labor-intensive

Dec 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I have often wondered about the popularity of ECW. After all, I think there are many better systems out there, it lacks many necessary features and it is not cheap. I believe ECW owes its success to a good sales team, and to the fact that potential users think: if it is adopted by so many users, it must be good. In big corporations, the decisions are made by administrators, not by physicians, and the former are not well attuned to the negative aspects of the software. Due to the nature of this software requiring website re-direction each time you order anything, there is a 3-4 second lag time that occurs every other click, and that adds up to a lot of wasted time at the end of the day. Windows cannot be minimized, and you cannot simply insert your cursor and start typing in a section of the chart. Therefore, if you are in the middle of writing your HPI and the patient asks you about her lab result, you have to x out of several windows, check labs and then re-open several windows, adding to as many as 13-14 clicks, and a major interruption of the workflow. The upgrade to version 10 was disastrous. Customer support is horrible. Interface with the hospital system (Cerner), with the labs and with Sure-Scripts is awful. There are many aspects that could be improved if there was any willingness on the part of their programmers to get better, but I think they take their popularity as an indication that they are doing well. The lab review process is cumbersome. When I have lab results for one patient that I want to review and post to the note, it takes me an average of 21 clicks. Rx eligibility is dysfunctional. Saving medications as favorites has not been working since the "upgrade". The conversion from ICD-9 to ICD-10 was poorly managed. Our institution uses a separate office management software, with a lot of redundancy and poor interface.

Pros: Macros and order sets. The form of the finished note looks nice.

Cons: Everything else (see above)

Recommendations to other buyers: Stay away and dare to think differently. Just because everyone you know orders it does not mean you have to.

Do NOT use EClinical

Dec 08, 2016
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: EClinical works the company is not physician friendly and is not concerned about your practice. The company wants to make a sale. The program itself can be useful in some practices; however, the amount of time and effort needed to set up the software program is poor. If you used a software program in your office and decided to change to EClinical .. be careful of data migration .. it may be incomplete. I believe that EClinical is comparable to other programs; however, the company support is poor. Therefore, if you like another software program .. use it instead of EClinical.

Pros: once the software is set up and running the program should be able to meet your goals

Cons: The company support is extremely poor. I do not recommend working with EClinical works

E clinicals review

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This product has been very helpful for our billing services. We have access to all the patients information and records all in one screen. We can access insurance information, and benefits /eligibility.

Pros: able to view eobs that correspond with a particular claim all in one screen